Administration jobs

About Hospitality Action

Hospitality Action is the hospitality industry’s benevolent charity, supporting industry workers who have fallen upon hard times. Hospitality employees are a vibrant and diverse group that work tirelessly behind the scenes to facilitate many of our best memories, meals out with friends, parties, weddings and family gatherings. But the industry can be demanding, with long hours, high pressure environments and physically demanding work. In recent years we have seen an unprecedented increase in demand for our support, as hospitality businesses and employees struggle to cope with the ongoing cost of living crisis, and this demand shows no signs of slowing down.

Role Summary

The Grants & Advisory Caseworker will join a small, passionate team, dedicated to supporting individuals and families in financial need. You will process and assess grant applications, analyse financial and personal circumstances and make grant awards under your own delegated authority level, occasionally escalating to management and Trustees, where appropriate. Your empathetic approach and signposting expertise will empower applicants to access advice and guidance from internal and external resources, and ensure our support has a lasting impact on their situation.

Key Responsibilities

· Process a range of applications for assistance to help low-income families with grants towards essential needs. Analyse information against criteria, interpret financial information, liaise with other outside agencies and reach awards and recommendations on financial assistance.

· Monitor and respond to requests for assistance via telephone, email and post.

· Ensure all communications are personalised, reflective and demonstrate empathy and an understanding of individual circumstances.

· Maintain detailed and accurate case and financial records, logging data received, and actions taken in line with current policies and procedures.

· Draw on all available resources to offer support to beneficiaries, advise beneficiaries on possible benefit entitlements and signpost to other sources of support, where appropriate. 

· Maintain confidentiality in all areas of the role in line with procedures and Data Protection legislation.

· Share in team related tasks including daily case prioritisation, first line assessment (triage), emergency applications and payments.

· Work with colleagues to foster a co-operative, flexible and team-focused environment.

· Any other duties that may be reasonably required from time to time.

Person Specification

Essential

• Previous casework experience in the charity or public sector
• Ability to manage a complex workload and adapt to changing priorities
• An organised methodical approach to work and time management
• Excellent written communication skills
• Caring and compassionate, with good listening skills

Desirable

• Experience in a Caseworker/Grants Officer role in a grant-making charity
• Up to date, working knowledge of State and local authority benefits
• Experience in day-to-day use of a CRM, or other client database

Job offers with HA include:

• Generous holiday allowance (standard 25 days + BHs), additional discretionary leave at between Christmas and New Year
• Stakeholder Pension scheme (with 10% employer contribution of gross salary)
• Auto enrolment onto HA’s bespoke employee assistance/wellness scheme (for access to mental health support, rewards and benefits - including retailer discounts)  
• Death in-Service, Long-Term Illness or Disability scheme (life assurance of 4 times salary)
• Interest free Travel Loan scheme
• Expenses to cover standard eyesight/vision test

Want to play your part in transforming society?

You're in the right place.

Many of our Spear trainees have faced significant barriers to finding work, including family breakdown, growing up in care, disability or mental health difficulties, having been involved in crime, or really struggling at school. We believe that being out of work can lead to isolation and proliferate these challenges, meaningful work is key in helping young people find a sense of purpose and community. We're proud that the coaching and community that the Spear Programme provides makes such a difference that 75% of those who take part find work, and are still in work a year later.

Not only will you be part of bringing about powerful change in people's lives, but throughout this paid, dynamic opportunity, you'll be supported and challenged. We'll invest in you, developing expert coaching and leadership skills to set you on a great career path.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process, or if you have any enquiries regarding accessibility such as wheelchair access. 

The important stuff

Location: Bristol

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm (With some out-of-hours work needed for events such as our Spear Celebrations)

Salary: from £22,300

Closing date: Monday 22nd September, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Upcoming Assessment Days: Thursday 25th September

Application pack: Have a look at our application pack for more information about the role and Resurgo

Benefits

• 28 days annual leave (including Christmas Gift Days) plus bank holidays
• Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
• Regular staff prayer meetings, conferences and retreats (one residential)

What will you do?

• Coach 16-24 year olds, bringing about powerful change in their lives 
• Build great relationships with relevant professionals 
• Form part of an intentional church community 

What will you gain?

• Management skills and career progression 
• Excellent coaching capability 
• Social Impact Experience
• Christian Leadership Skills 

Location: This role is home based. It will also require occasional travel for meetings and events

Hours: 4 days per week (28 hours)

Flexible working: Flexible working applications are welcome.

Reports to: Deputy CEO

Salary: Level 5. £28,500 per annum. £22,800 pro rata

Pension: Stakeholder pension scheme available

We are receiving a very high amount of applications for this role and may need to close this vacancy early, so please apply as soon as possible.

_________

Are you passionate about shaping learning experiences that inspire creativity and drive professional growth? Artswork is seeking a dedicated Learning Content Creator to join our dynamic Professional Development team. In this home-based role, you’ll design and produce high-quality digital and media resources – guides, eLearning modules, toolkits, and more – that support diverse learners across the UK’s youth and creative sectors and beyond. You’ll collaborate closely with the team, translating complex topics into accessible, engaging materials that champion inclusion, creativity, and best practice. 

If you’re a detail-orientated, creative thinker with strong visual communication skills, recent experience with digital content tools, and a genuine commitment making learning accessible for all, we want to hear from you. Join us and help empower individuals and organisations to unlock their potential through innovative, impactful learning. Flexible working arrangements and a supportive, inclusive environment await you at Artswork. 

_________

Main Responsibilites:

Content Development & Design 

• Create high-quality digital and media learning materials, including guides, toolkits, presentations, eLearning modules and video resources tailored for creative professionals
• Translate complex topics into accessible, innovative and impactful learning content that supports a variety of professional development pathways and diverse audiences
• Use authoring tools (such as Articulate, Vyond, Canva, Thinkific etc.) to create interactive and visually engaging learning experiences, incorporating video, audio, and creative media
• Champion inclusion by ensuring all content reflects Artswork’s commitment to and standards of access, diversity, equality, inclusion and cultural relevance
• Upload, organise, and update course content on our Learning Management System (LMS), ensuring resources are accessible, easy to navigate and up to date
• Utilise insights from post-training assessments, platform engagement metrics, and qualitative feedback to refine and enhance learning materials and evolve our offer 

 Collaboration & Team working 

• Work in collaboration with the Learning Development Manager, Professional Development team, subject matter experts, and clients to shape meaningful learning experiences
• Generate ideas that contribute to Artswork’s commitment to continuous quality improvement in its training and help us grow our learning offer
• Support project timelines, manage documentation, and contribute to the successful launch of new professional development programmes
• Contribute to the APD growth strategy through ideas and practical solutions  

 Sales and Marketing

• Ensure all content supports Artswork’s brand tone, visual identity and core messaging whilst supporting a high quality and effective learning journey for participants
• Work with the Sales & Marketing Lead and the Communications team to align training materials with product launches, campaign milestones, and promotional strategies
• Work with the Sales & Marketing Lead to repurpose existing content for marketing purposes 

 Administration and Legal Compliance 

• Maintain positive, diplomatic professional relationships with colleagues and our participants, partners and stakeholders
• Adhere to Artswork’s values and its policies and procedures, i.e. Access, Diversity, Equality & Inclusion, Health and Safety, Data Protection, Safeguarding and Environmental policies 
• Be a committed champion for Artswork’s Anti-Discrimination Charter 
• Maintain and develop personal skills and knowledge through appropriate training 
• Perform own administrative duties 

_________

 We provide a range of benefits for employees including:    

• Flexible working options    
• Generous 29 days holiday pro rata plus bank holidays including guaranteed time off between Christmas and New Year    
• Access to the Sage Employee Benefits programme    
• Stakeholder pension 
• Additional wellbeing time, which allows you to take 25% of your hours back when you really need it    
• Enhanced Parental Leave and Carer’s Leave Policies to help maintain a positive work life balance that recognises caring commitments  
• 3 paid volunteering days a year, including 1 dedicated to environmental activities 

We champion continuous professional development and offer all employees access to training opportunities, as well as investing in your learning and nurturing your aspirations with a £500 annual budget to be spent on training of your choice. 

This is a fixed-term appointment for 12 months to provide cover while the current postholder is seconded to another role within LSE.

The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world. Based in the heart of London with a global reach, we develop the people and ideas that shape the world. The Philanthropy and Global Engagement Division (PAGE) is integral to LSE’s capacity to realise our strategic direction through engaging with alumni and friends, staff and students, volunteers, organisations, and the wider community to increase philanthropic income for agreed School priorities. This is an exciting opportunity to contribute to the continued success of LSE’s ambitious Shaping the World Campaign, which aims to raise £750m and secure 300,000 volunteering hours by 2030.

The Senior Fundraising Support & Services Manager will lead a team of two Fundraising Support Executives, providing pre-award support to income-generating teams in the UK, USA and internationally. The postholder will oversee the structuring, costing, and management of proposals and funding agreements, lead pledge administration and philanthropic scholarship processes, and improve operational processes. They will also represent the team on LSE’s CRM replacement project, ensuring that system design and implementation meets operational and compliance needs.

The successful candidate will have:

· Experience leading fundraising or advancement operations within higher education, not-for-profit, or a comparable complex organisation.

· Thorough knowledge of UK and international fundraising practices, including tax-efficient giving.

· Strong leadership skills with experience managing and developing staff, and the ability to resolve complex problems and make autonomous decisions.

· Excellent communication, influencing, and negotiation skills, with the ability to convey technical information clearly and work effectively with a wide range of stakeholders.

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply for this post, please click the apply button. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page.

The closing date for receipt of applications is Sunday, 14 September 2025 (23.59 UK time). Regrettably, we are unable to accept any late applications.

Interviews are anticipated to take place in person during w/c 22 September 2025.

This is an exciting opportunity to gain experience in high-value fundraising, learning a range of skills from prospect researching, supporter stewardship to organising donor events. You’ll be keen to learn and take on new challenges, excited about working in international development and invested in Amref’s mission.

Reporting to by the Philanthropy Manager, the Philanthropy Officer is an essential role within the Supporter Engagement Team. It combines fundraising, supporter care, prospect research, event management and administration – with a focus on delivering our philanthropy strategy to increase unrestricted income. You will play a key role in supporting the team to raise income from small Trusts & Foundations, top tier Mid-Level Donors and Legacy gifts, assisting the Philanthropy Manager with account management of existing donors as well as prospect research.

You’ll be a fast learner with strong organisation and communication skills, a friendly manner, and good interpersonal skills. This role is about building excellent relationships both internally and externally, requiring a flexible approach, a positive outlook, and the ability to work openly and collaboratively.

What the job involves

The Health Information Coordinator is a vital role supporting a busy team that creates health information and communications for men who have been diagnosed with prostate cancer or those at high risk of developing it.

You’ll have the opportunity to play a key role in keeping all the health information on the website up-to-date and in line with the Patient Information Forum’s PIF TICK quality standard. As well as coordinating and editing the team’s social media communications. Supporting the promotion of our resources both internally and externally, you’ll help to evaluate the effectiveness of the service we provide.

The role is responsible for making sure all our health information publications are in stock, so we deliver an effective health information service for men and their families affected by prostate cancer. You’ll also develop and maintain administrative systems to support the team’s work including financial processing.

This role is fixed term until end of October 2026 covering an internal secondment.

What we want from you

We’re looking for a pro-active and highly organised person to join our team. You’ll be self-motivated and able to multi-task, supporting a busy team while keeping on top of your own projects. You’ll have experience of communicating in plain English across multiple platforms including social media and our website. You’ll also have the opportunity to develop an in-depth understanding of how medical and health-related information is produced to standard guidelines.

You’ll be a strong team player with excellent interpersonal skills, you’ll be happy communicating with a wide range of people, from men with prostate cancer and their families to specialist clinicians and researchers. 

If you’d like to make a real difference to the lives of men with prostate cancer, we’d like to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. 

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. 

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Sunday 21st September 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 29th September 2025.

We are seeking a motivated, organised, and people-focused Operations and Facilities Manager. This role is central to ensuring our services and spaces operate smoothly and in line with our values.

The Operations and Facilities Manager will lead on health and safety, HR processes, service contracts and compliance. They will manage key staff, ensure strong safeguarding practices, and maintain the effective running of our facilities, systems, and procedures. The postholder will also work closely with the Chief Officer to translate our strategic priorities into well-managed action on the ground.

This is a hands-on role for someone who enjoys bringing structure and leadership to a small, passionate team in a community setting.

Community Development Worker

We are looking for a Community Development Worker to join the team, supporting the Edgbaston Neighbourhood Network Scheme.

Position: Community Development Worker (Edgbaston Neighbourhood Network Scheme)

Location: Edgbaston/hybrid (this role is based in the community)

Hours: 1 x Full time (37hrs p/w). Job share would be considered

Salary: £27,250

Contract: Permanent

Closing Date: 5th October 2025

Interview Date: W/C 13th or 20th October

The Role

Neighbourhood Network Schemes (NNS) are responsible for building community capacity and developing a clear view of the existing community infrastructure and then building connections between assets, statutory organisations and local people. Edgbaston is one of 10 designated Localities in Birmingham. The purpose of NNS is to ensure that citizens over 50 and adults with additional needs can access community support, improving their wellbeing and quality of life. This is achieved through identifying, supporting and developing the community offer provided by individuals, groups, organisations, services and places in the constituency (we often refer to these collectively as “assets”).

Having moved on from the initial phase which was to map the area and build relationships this is now a role that is more about maintaining those relationships and increasing the capacity of these assets.  However, there will always be a need to promote the NNS to new audiences and ensure knowledge of the area remains current so the role will continue to include developing networks and stakeholder engagement.

Key duties and responsibilities include:

• Stakeholder Engagement
• Community Development
• Training and Promotion
• Administrative Duties

About You

We are looking for someone with excellent interpersonal skills and empathy with a range of client groups.

You will have:

• A minimum of 2 years working in an engagement or community development role with diverse community settings with statutory and third sector organisations
• Recent experience of working with community/grassroots organisations
• An understanding of information sharing, consent and confidentiality issues and risks
• Experience and understanding of the importance of equalities, diversity and inclusion
• An understanding of the lived experience of individuals from Black, Asian and Minority Ethnic backgrounds, LGBTQIA+ communities and those living with disability/additional needs

About the Organisation

A leading provider of services to the health and social care sector, where the aim is to reduce inequalities in learning, employment and health. As an employer, the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Community Development, Community Engagement, Community Development Officer, Community Engagement Officer, Community Development Worker, Community Engagement Worker, Community Support, Community Partnerships.  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

All of us at The Talent Foundry (TTF) believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

For 16 years, we've been bridging the gap between school and work and improving social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. We work with amazing partners across the rail industry, financial services, professional services, technology companies and healthcare to deliver free, industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we support over 60,000 young people thanks to our transformational industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

Everyone on our team is:

• Passionate about the charity's vision to improve social mobility
• Motivated by team success 
• Proactive in getting things done 

Our values encompasse ambition, inquisitiveness, doing the right thing and embracing change.

The role

Due to the continued expansion and sustainability of our programmes, we are seeking a new team member to support our next period of growth in the new 2025-2026 academic year.

You will be a consumate account manager to support our skills and employability programmes designed in partnership with industry. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions access a range of TTF educational programmes.

What you will be doing

• Management of multiple projects and events
• Team management to deliver programmes (proven experience of line managing direct reports)
• Building exceptional relationships with partners, teachers and volunteers
• Use systems and administrative processes
• Evaluation and reporting

To succeed in this role you will be an individual who thrives in a fast-paced working environment, be highly organised, a professional communicator, and not be fazed when you need to adapt your plans to meet schools’ needs (you will always have a plan B).

Job details

• £35,000 salary
• Full time (37.5 hrs per week)
• Hybrid working*
• 28 days holiday + bank holidays (inclusive of Christmas closure days)
• Training budget

If you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for the interview. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

*Hybrid working

This is a hybrid role. You will be working from home and will join our Team Together Days in a co-working space in London a min of 1 a month, up to a max of 3 per month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance and to be able to attend our team days in London. You can read more about our approach to hybrid working on our website. 

We take safeguarding seriously, please note for safer recruitment purposes, all applications must clearly state continuous work history for the last 10 years, or since leaving full time education. It is ok to have employment gaps on your CV, please provide a note to explain these. Any CVs without full history (including start and finish months and years) will not be considered. 

To read the full job information pack, download the attachment. Please read this before completing your application as it contains some helpful advice of the key experiences and skills we are looking for which include: 

• Account management - working with funders and balancing priorities, objectives and deadlines
• Project delivery - operational, event and logistics management
• Staff management

We receive a very high number of applications for our vacancies, please make sure you read the application pack before applying to ensure your skills and experience match the person specification. 

Using AI in your application 

Robots need not apply. Human skills and authenticity is incredibly important in the work we do with young people. We want to hear your voice and personality in your application. The best way to learn about our work is from our website, not AI. We receive many applications generated by AI platforms which often include incorrect information about our charity - providing incorrect or misinformation may mean we discount your application. 

Safeguarding: We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.

Programme and Operations Assistants are the backbone of the day-to-day running of NEON. The purpose of this role  is to ensure Comms Hub operations run smoothly and that the wider org has a dynamic online presence. 

The Comm Hub has a busy training schedule with a host of different trainings running throughout the year. Primarily you will support organising in-person and online training, scheduling meetings and helping with administrative tasks across the Hub. For 1 day per week you will be the comms officer for the rest of the organisation. This means working with the rest of the team to schedule and regularly post about NEON’s work on social media, build our social media presence and ensure the NEON website is up to date. The purpose of this role is:

1. Ensure NEON’s Communications Hub’s operations run smoothly, simply and effectively - whether that’s organising venue and transport for our flagship Spokesperson Network training, scheduling meetings or organising team away days. 

2. Work closely especially closely with the Training Programme to ensure broadcast media training, press officer training and our messaging 101 training are well organised and delivered. 

3. Be the digital comms officer for the wider NEON team. Scheduling posts on social media and ensuring the NEON website is up to date. 

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.

As Community Fundraising Assistant you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition, you will support and help to develop our volunteering programme establishing more connections across our community to raise more voluntary income.

Directly supporting the Community Fundraising Manager and working closely with all of the Supporter Engagement team it would be beneficial, but not necessary, if you have previous experience or an interest in fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative and interpersonal skills, the ability to manage a varied workload and be highly organised.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working. Please note that this role will require the Community Fundraising Assistant to be in the office for a minimum of 2 days a week, to carry out regular posting of fundraising materials and weekly income and donation processing duties.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 22nd September 2025 at 09:00AM

Interview date: 7th October 2025

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As a Sunday Assistant, you will enjoy the freedom and responsibility of running the store on your own, taking charge of daily operations, including serving customers, managing stock and ensuring the store looks its best. If you are independent, reliable and love the challenge of lone working then this is a great opportunity for you.

You will be responsible for:    

• Running the store and ensuring that daily operations run efficiently.

• Maximise sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items. 

• Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines. 

• Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss. 

• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

• Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.

• Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines. 

• Taking responsibility for the overall management and operation of the store.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness. 

You will be responsible for:    

• Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items. 

• Merchandising awareness and making sure you are keeping up to date with trends and competition. 

• Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss. 

• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

• Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.

• Supporting the Retail Manager in recruiting and managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines. 

• In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.

HR Operations Manager - Maternity Cover
Location: WWT HQ in Slimbridge, Gloucestershire – Hybrid working available
Contract: Fixed Term for 8 months
Hours: Full Time. Compressed hours working a 9 day fortnight will be considered
Salary: £42,580 per annum, pro rata

About The Role

We are seeking an experienced HR Manager / HR Operations Manager to join our team on a fixed term basis from October 2025 to cover a period of maternity leave of 8 months which will include time with the current post holder for induction. It's an exciting time to join our team as we work through departmental change and transformation.

This role will lead the provision of a high quality, efficient and cost-effective HR Service for WWT (both in the UK and overseas) for employed staff and casual workers through a fantastic team of administrators and working with HR Business Partners.

As this role is on a fixed term basis, it will primarily focus on ensuring the delivery of administration for the employee lifecycle, systems administration and optimisation of payroll and recruitment products, statutory reporting and policy / procedure development. The successful candidate will possess a unique skill of ensuring compliance but also continuous improvement. 

Experience of working with People XD (an Access product) and / or Eploy recruitment systems is advantageous. 

About You

• Are you a HR professional who loves systems, people and purpose?
• Do you have a strong background in UK HR and / or HR Operations?
• Do you get a buzz from improving systems and processes, making them simpler, smoother and smarter - for both HR teams and our people?
• Do you enjoy turning complex data into clear insights that drive better decision making?
• Can you stay calm under pressure, juggle competing priorities and still keep your eye for detail?
• Are you a natural problem-solver who thinks both logically and creatively?
• And - importantly - do you want to use your skills to help improve our natural world?

If you've been nodding along, we'd love to hear from you.

You'll be supporting colleagues in the UK, Cambodia and Madagascar - though don't worry if you don't have international HR experience just yet.  If you've got a solid grounding in UK employment law and payroll, we'll support you to learn what's needed for our international operations. And no, you won't be expected to travel outside of the UK during the contract.

We know we're asking a lot - especially for a fixed term role - and we also know that great candidates sometimes hesitate to apply unless they tick every box.  If you're excited about this role and believe you can bring value to the team, we'd love to hear from you, even if your experience doesn't align with every listed criterion.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

 Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first

Closing Date: 14/09/2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

At WWT, we're committed to creating an inclusive, supportive workplace where diversity is celebrated and everyone can thrive as their full selves.  We actively welcome applications from individuals under-represented in the environmental and charity sectors.

No agencies please.