Administrator - Development Jobs

Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.

The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.

As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.

Responsibilities:

• Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
• Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
• Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
• Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
• Responsible for any complaint escalation/investigation.
• Develop and manage the team, performance management and the performance development review.
• Ensure the team are processing direct debits in accordance with BACS rules and regulations.
• Deal with queries and questions raised about our direct debits processes.
• Ensure all income is tracked and all donations are banked and thank in a timely manner.
• Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs. 
• With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.

To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;

• Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
• Experience of managing and responding to complaints and feedback
• Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
• Experience of the BACS direct debit claiming process and following regulations

Salary: £36,309 - £42,085 per annum

Hybrid Working; 3 days office based and 2 days working from home.

Rolling Recruitment, deadline asap.

Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required. 

'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

The Counselling Centre has supported the mental health of people across West Kent and East Sussex for more than three decades. Our charitable mission is to ensure financial barriers do not prevent people in our community from accessing the professional help they need.

We’re proud to have built a strong reputation for clinical and training excellence, and we’re proud of what we do for our clients. We’re also aware of the opportunities ahead of us and excited by what we can achieve with the right leadership in place.

ABOUT THE ROLE

The Head of Operations and Development (HOD) will play a pivotal role in taking our work to its next stage, helping us deliver even greater impact across our community.

With ultimate decision making responsibility for the charity the HOD will work alongside the Head of Counselling and Head of Training,  overseeing the smooth running of day-to-day operations at the Centre while also nurturing opportunities for commercial growth by supporting the fundraising strategy and targeted expansion of our service offering.

Capable of working autonomously, you will be expected to form an integral part of an experienced, hardworking team of professionals and administrators who are dedicated to ensuring the Centre succeeds in all it does.

ABOUT YOU

First and foremost, you will be passionate about the importance of improving mental health in our community.

An excellent communicator with people at all levels, you will be in a position to leverage your commercial and business skills to build on the Centre’s existing operational framework. You will also be expected to get up to speed quickly with various aspects of the Centre’s business functions, including finance, IT and marketing.

Management-level experience in a charitable or not-for-profit organisation is an advantage, but more important is a hands-on, can-do approach and the motivation to help deliver the Centre’s strategy over the coming years.

The post is part-time with flexibility in the hours required. The role allows for hybrid working depending upon the demands of the job. Time at our offices in central Tunbridge Wells will be required.

Closing date for applications: 31 May 2024.

BUSINESS ADMINISTRATION APPRENTICE - LEGACY PRODUCT OPERATIONS

Salary: £21,500 - £23,500 per annum

Reporting to: Senior Legacy Operations Manager

Department: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London with limited-flex (2 - 3 days per week in the office)

Closing date: Thursday 30 May 2024, 23:55

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you.

Cancer Research UK is the world's largest charity dedicated to beating all types of cancer. We now have an opportunity available in our Legacy Operations team to deliver administrative support, working with the wider Legacies Product team to deliver the fulfilment of our supporters' journey.

Alongside your day to day work you will be enrolled on the Corndel Futures Business Associate Diploma; this will develop the skills needed to deliver impact in your job role. It is a recognised professional qualification accredited by the Chartered Management Institute and all learners will be awarded a Level 3 Business Administration Associate Diploma upon completion of the course.

We're seeking an individual with good organisational skills and a strong attention to detail to join us on our Business Administration apprenticeship scheme. You'll play a vital role in ensuring a seamless supporter service for our Legacy based activity. Whilst administrative work experience is welcomed it is not a pre-requisite for this role, it's more about your potential and passion for the work we do at Cancer Research UK.

What will I be doing?

• Proactively using the apprenticeship programme to develop a broad business administration skill set and a working knowledge of legacy giving products and processes; management of digital data; communication and collaboration techniques; legal frameworks and organisational structures

• Proactively using the charity's learning and development programme to develop desired core operational and administration skills

• Working collaboratively across the various legacy product teams to support the delivery of the wider team

• Undertaking periods of protected learning (20% of time) to prepare for and meet apprenticeship standard requirements and end point assessment

• Demonstrating the use and application of new knowledge, skills and behaviours

• Ensuring equality and diversity is celebrated and considered as part of all decisions taken

• Being committed to Cancer Research UK's vision in beating cancer sooner.

What skills will I need?

• Confident user of Microsoft Office packages

• Confident written and verbal communication skills

• Well organised with the ability to manage and prioritise work and meet deadlines

• Strong attention to detail

• Demonstrates analytical and problem-solving skills

• Able to work effectively and flexibly as part of a team and autonomously

• Can interact effectively at all levels, with a wide range of colleagues

• Able to shadow colleagues and take in information.
  

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Am I eligible to apply?

• Candidates must not hold a qualification at same level or above in the same discipline as the apprenticeship

• Candidates must not be enrolled in full-time education at the start of the apprenticeship

• Candidates must not currently be participating in another apprenticeship programme or are not currently pursuing another qualification that is government funded.

• Do you have GSCE's in Maths & English (or equivalent) at Grade C/4 or above, or willing to complete this learning at the same time as your apprenticeship.

• Candidates must be 18 or over.
  

For a full list of eligibility criteria, please email .

Application process

Stage 1: Online application

Complete an online application form - you'll be asked to answer an application question and to upload your CV.

Please note, our application process is now anonymised. So please ensure you fill out all the required fields as well as uploading a CV, as they will be collected for use later in the process.

Stage 2: Audio Submission

If you are successful in the previous stage, you will be asked to complete an audio submission, answering competency-based questions. The questions will be emailed to you and you will have a few days to submit a response via an audio recording (no video required).

Stage 3: Final Interviews

If you are successful in the previous stage, you will then be invited to a face-to-face interview at our head office, with representatives from the team you are applying to the w/c 10 June.

This is an exciting opportunity for an experienced youth worker to join our Brent team. You will bring energy, compassion, and resilience to make a real change to the life chances of young people in the UK asylum system.

You will be responsible for supporting young people aged 14-25 years, enabling them to access a range of social, emotional, and practical support as they navigate the complex and challenging processes of the UK asylum system.You will help us run activities for young people at our advice hub on Wednesday evenings in Brent and run our youth group on Thursday evenings in Brent n as well as our sporting activities and trips.

You will work closely with our Brent Youth Development Coordinator. You will need to be able to work under pressure, acting as a consistent and stable point of contact for young people, ensuring that their safety and well-being are paramount.

About you

We would like to hear from you if you have the following:

· Demonstrable experience in supporting vulnerable young people in a similar role, particularly through youth activities in 1;1 and/or group settings, or befriending/mentoring 

· Good knowledge of the UK asylum system and the related challenges facing young refugees and asylum-seekers in contingency accommodation

· Strong ability to problem-solve, research information and solutions, and to take initiative

· Working knowledge of child protection issues and safeguarding processes 

· Ability to empathise, communicate and engage effectively with young people in distress 

· Ability to handle complex, sensitive and confidential information appropriately

· You are available to work on Wednesday and Thursday evenings.

How to Apply

To view the Job Description and Person Specification, please see the link below.

To apply, please submit your CV alongside a brief covering letter which should articulate why you want this role.

Young Roots offers a competitive package, with a generous 28-day annual leave entitlement, flexible working and 5% employer pension contribution (3% employee contribution)

Founded in 2004, Young Roots works with young refugees and asylum seekers aged 11-25, in London, to improve their wellbeing and fulfil their potential. We provide direct services for young people, including youth and sporting activities, one-to-one intensive Casework support, 

access to therapeutic and legal support, English-language learning and youth leadership. We run parallel services in Croydon, Kings Cross and Brent supporting hundreds of young refugees and asylum seekers each year, from 40+ countries, many of whom are unaccompanied.

We have an ambitious strategic plan, framed by our values, which includes our aim to draw on our deep understanding of the challenges young refugees and asylum seekers face to advocate for better systems and policies, both locally and nationally, with and for the young people we support and the wider community of refugees and asylum seekers in the UK.

Young Roots is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.

Young Roots is an equal-opportunity employer. People with lived experience of torture or asylum, from Black, Asian, and minority ethnic backgrounds, LGBTQIA+ individuals, and people with disabilities are strongly encouraged to apply.

No agencies please.

The responsibilities of the role include, but are not limited to:

• Preparation of monthly accounts using Quickbooks Intuit (QB) software 

• Preparation of payroll journals in QB in respect of the UK salaries 

• Preparation of any other payroll information required, such as P60s.

• Access to the bank account to set up payments

• Manage relationship with, and payments to, HMRC 

• Ensure the monthly pension payments are set up and authorised through the NEST pension website.

• Review of quarterly payment of funds to Kenya prior to Treasurer review and approval.

• Liaise with the external accountants who prepare the unaudited year end accounts. 

• Assisting UK management and board with other administrative tasks, as required.

This part-time role is 100% working from home, with flexible working hours. The role demands circa 10 hours per week and pay is competitive and dependent on experience. 

The role will be based in our Resources, Systems and Culture Team and will take charge of the day-to-day financial activities for the UK as well as administrative support to other members of this global team.

Whilst primarily a finance role you will also have opportunities to provide administrative support across a range of business functions, including HR and IT. You will be line managed by the Finance and Systems Manager and will also work closely with the HR Manager, both of whom work in the UK (partly from our Frome office and partly from home). This is a great opportunity for someone who has some finance admin experience to build on this as well as gain experience of other related business functions in an international charity.

Salary: £28,282 per annum. Please see our Global Salary Scales for more information. This role will be paid at the rate for Grade C in these scales. 

Location: UK - office based (Frome, Somerset) or remote working (in the UK) or a combination. Applicants must already have an unrestricted right to work in the UK

Reports to: Finance & Systems Manager (based in the UK)

Contract: Full-time, permanent (though we are open to considering applications from those who want to work on a part-time or job-share basis)

As an organisation that works with disability activists in Africa and Asia we are clear that lived experience of disability is hugely important to our mission. Priority for this role will be given to disabled people.  We want to see you at your best and so please let us know if there are any adjustments at all that we can make to the recruitment process to ensure that it works for you. We are also committed to ensuring that we continue to review and make adjustments throughout your employment with ADD.  

Key Responsibilities

You will work on a wide variety of tasks which will include bookkeeping and bank reconciliations, as well as providing general administrative support to the team. You will be comfortable working both independently and collaboratively across a diverse international team.

Finance

Taking charge of day-to-day financial activities and administration:

· Processing invoices and staff expenses for authorisation and payment

· Dealing with supplier queries

· Managing weekly payment run process

· Processing credit card expenses

· Recording all income and expenditure in QuickBooks

· Maintaining all supporting documents for any transactions posted onto QuickBooks

· Reconciling bank and credit card statements

· Assisting with month end procedures including balance sheet reconciliations

· Processing donations arriving in post

· Other finance administration tasks as necessary

General Administration

Take responsibility for providing efficient and effective administrative support across a range of business functions, including HR and IT. For example:

· Managing and maintaining business related systems, for example our online HR system and SharePoint

· Using templates to prepare standard paperwork

· Recruitment, new joiner and training administration

· Arranging meetings and notetaking

Person specification

This is primarily a finance role so the successful candidate will need to have experience of finance administration and basic bookkeeping. Experience of other areas, such as HR or IT, is not essential as training will be given. You will have excellent time management skills and the ability to prioritise a busy workload and work both independently and collaboratively across a diverse international team.

· Experience of finance administration

· Experience of basic book-keeping

· Experience using financial software, for example Quickbooks or similar

· Proficient with using Microsoft 365 (or transferable skills in similar packages)

· Strong written and verbal communication skills

· Excellent organisation, time management and multi-tasking skills with the ability to prioritise and plan a busy workload. 

· Able to build relationships with a variety of people, including suppliers, donors and staff

· Ability to work effectively with colleagues globally across cultural differences

· Commitment to the Social Model of Disability and a rights-based approach to development. 

Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation. 

You will lead a two-year project contributing to the work of the No Wrong Door partnership – local organisations and local residents working together to ensure there is ‘No Wrong Door’ for Black Disabled people seeking employment, as they can expect excellent support from any organisation. 

We want to change the system, influencing employment support providers and their Commissioners to ensure support for Black Disabled people who are seeking employment is appropriate, accessible and inclusive.

You will have excellent project management skills and use your lived, personal experience of race and disability equity issues to implement change, working collaboratively with residents (Lived Experience Leads), partner organisations and employment support providers. Your role will involve working primarily with Black Disabled Lambeth residents. You will understand and encounter the intersections between being Black and Disabled and the barriers to employment and be able to demonstrate creative and people-centred approaches to influencing change.

dasl’s success comes from dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team. We pride ourselves on the support we offer staff.  We work flexibly between home and office. Our office in Brixton is accessible.

We highly recommend contacting us to learn more about this exciting role. We can offer a 1:1 informal meeting via phone or video call.

These unique and rewarding freelance audit opportunities would suit experienced experienced audit professionals that are flexible, love diverse travel experiences, supporting worthwhile causes and inspiring people. AfID is recruiting on behalf of a leading specialist in international NGO grant audit services for development donors such as the UN and the World Bank. Assignments would suit experienced qualified audit professionals with grant audit / management experience, ideally in a not-for-profit/ international development context

Role overview.

Complete international grant expenditure audits for a diverse range of projects (grant recipients) funded by international donor institutions ranging from emergency aid, to long term development in areas such as agriculture, health or infrastructure or technical research. Assignments are 1-3 weeks in length and based across the European mainland and the developing world. These are offered on an assignment by assignment basis, one to two months in advance.

Contractors can be based outside the UK 

Requirements

• Qualified ACA / ACCA or equivalent – 5+ years post qualified experience
• Grant management and audit and reporting experience with international institutions. Preference given to individuals that have worked on UN or EC grant assurance assignments
• Diplomacy and cultural sensitivity while working with a hugely diverse range of clients and beneficiaries
• A real interest in international development and associated funding structures
• Ideally but not essential fluency in a second language such as Spanish, German, French, Arabic & Portugese
• Excellent communication, report writing and presentation skills in English.
• Resilience and adaptability

​ Personal attributes:

• At least 5-10+ years of relevant audit experience
• Ability to work under pressure; Strong planning, organisational and time management skills
• Sound technical and analytical skills, report writing and presentation skills

Passionate about international travel and development and willing to work in international locations. Individual must be prepared to travel to challenging locations when it is deemed safe to do so. Individuals must also be able to demonstrate effective past working practices when working remotely with a range of clients. 

Would you welcome the opportunity to play your part in efforts to save wild gorillas from extinction?

Do you possess the skills and experience to help us grow our activities, reach more people, raise more funds, and enhance our impact?

If the answer to these questions is YES, we would love to hear from you.

Founded in the early 1990s, The Gorilla Organization has had the privilege to be at the forefront of gorilla conservation for over 30 years, with innovative and award-winning community-led projects in Rwanda, Uganda and DR Congo, and field staff in Africa, supported by fundraising and communications teams in London.

We oversee a broad range of grassroots conservation projects aimed at addressing the key threats facing gorillas today. We support, train, and equip rangers, provide conservation, education, and socio-economic development opportunities for local people, and plant trees to protect the forest and mitigate climate change.

Development Manager

c£45,000

Ambitious for the future and conscious that there are just 1,069 mountain gorillas left in the world, this new role will add significant capacity to the existing team, helping us to deliver on our annual business plan, driving our income generating activities, monitoring our performance and impact, delivering value to our donors, stakeholders, and the communities we serve, and overseeing day-to-day operations.

All of which will require an individual passionate about Africa and the plight of gorillas, who is inspired by our approach to protecting gorillas and their natural habitat through community involvement and who comes to the role with a proven track record of success in fundraising, good financial acumen, excellent engagement, presentation, and people skills, and the ability to manage our day-to-day operations.

Closing Date: Monday, 27th May

Preliminary Interviews: w/c 3rd June

Final Panel Interviews: Mid June

If this appeals to you and you would welcome the opportunity to have a confidential conversation and receive a copy of the candidate information pack, please contact our advising consultant, Philip Nelson.

This is a newly created administrative role to increase capacity in Londonwide LMCs, the membership organisation representing approximately 7,000 NHS General Practitioners in over 1,100 practice teams in London, providing pan-London leadership and shared committee services for its members. The organisation has an important role to Value, Care for and Protect general practice.

An exciting opportunity has arisen to join our Workforce-Training and Innovation team, which provides project management across the organisation and training for constituents across the 27 Londonwide Boroughs that make up Londonwide LMCs. The team also coordinates a range of supportive services for practices that are delivered through managed relationships with associates.

In this role, you will report to the Head of Workforce-Training and Innovation and work within the WTI team, playing an integral part in linking our work across the directorates at Londonwide LMCs and externally with our practices and constituents.

The focus of this role is to provide administrative support to the Workforce-Training and Innovation team, enabling the smooth running of projects, scheduling meetings and supporting events. It would be helpful if candidates have excellent administration and note-taking skills. We would like to hear from candidates who have experience in:

• Owning the administrative tasks required to enable smooth team operations.
• Attending team meetings and other project meetings, providing administrative support, and ensuring an accurate record of the meeting and actions is made.

This is a full-time (35 hours per week), permanent post, but applicants seeking part-time/job-share roles are welcome.

As an organisation, we work flexibly, and regular home working is supported. The post is contractually based at our offices located in central London near Euston, where we host quarterly connect days for all staff. Whilst regular home working is supported, some travel or office attendance may be required to attend pre-planned meetings or events.

The salary for the role will be £25,000 pa plus membership of the group personal pension scheme with a 16% employer pension contribution (£4,000, making total remuneration £29,000). Benefits include 25 days’ annual leave, flexitime and other flexible working options. The company holds the Investors in People Silver award and is committed to the personal and professional development of all colleagues.

To apply for this position, please visit our website via the Apply button to view the job description and person specification for this role.

Closing date: 9am on Friday 24 May 2024; however, the post may close earlier if there are a very high number of responses.

Interviews are planned for Wednesday 5 June 2024.

Shortlisted candidates only will be contacted.

Background Information

The Weir Link was established to replace what was a derelict laundry and community room with a new purpose-built building which opened on the Weir Estate in June 2010. The charity’s principal aim is to provide educational, training and social opportunities that ‘bring the community together’ from all areas and backgrounds across the streets and estates within the local area.

To date the building has been used as the base for a Children’s Centre, Nursery (currently operated by London Early Years Foundation (Leyf)), a Volunteer Project as well as a range of other Fun Days, coffee mornings, community meetings and social get togethers. In addition to the nursery, which occupies the largest rooms of the building, there are additionally two office spaces and a meeting room available for community use. 

We currently run a range of weekly after-school activities, including a homework club, two stay-and-play sessions, an arts and crafts club and a Pilates class. We also facilitate other community activities, including yoga classes, ante-natal classes and local residents’ meetings.

Job Description

Key responsibilities

1. Ensure that all aspects of the management and operation of The Weir Link are carried out effectively and in keeping with the organisation’s mission, vision and values.

2. Manage the delivery of a high-quality programme of activities and events for the local community.

3. Manage current partnerships, both those organisations with long term rental agreements and those with whom we co-ordinate activities and services for the community.

4. Continue to develop and manage new partnerships in keeping with the aims and objectives of the business plan.

5. Line-manage the Facilities and Bookings Co-ordinator to ensure the building is well-maintained, safe and meets all statutory requirements.

6. Manage the co-ordination of website updates and social media posts in collaboration with our team members.

7. Work with the Trustees to implement the 3-5 year business plan, including a sustainable funding strategy.

8. Ensure an effective marketing strategy to continue to promote our activities and events to the local community.

9. Ensure all those who visit The Weir Link feel welcome, safe and encouraged and maintain systems for monitoring our users’ satisfaction and evaluating outcomes.

Person Specification

The successful candidate will be able to demonstrate a range of skills and experience as follows;-

1. Experience in business development and identifying potential development opportunities with other partners and organisations.

2. Experience fundraising and researching and applying for grants and funding opportunities.

3. Demonstrable success in project management, including experience of marketing and communications (both online and offline), as well as effective reporting and evaluation.

4. Experience in community research with a wide range of individuals and community groups, including through the organisation of community events

We are looking for a motivated, organised and reliable individual who is happy to take on these responsibilities while working closely alongside others in our small team.  Above all you will be flexible, resourceful, efficient and committed to contributing in a meaningful way to our local community.  As with all small organisations, sometimes we have to go above and beyond what is expected on a daily basis, but in return we can offer greater flexibility than other larger organisations.

This is a part-time, maternity leave role for 12 months in the first instance. We are able to offer a flexible working pattern, which would comprise of 15 hours per week across three days a week. The hours can be between 9.30 and 4pm every day, with the possibility of hybrid working (combining office-based and remote working) during the school holidays.

This role would suit a parent or carer who would like their hours to work around the school day and have flexibility during school holidays. 

Ideally the person would also be a local resident who is prepared to build on our links with other community organisations that are local to The Weir Link.

Competitive and negotiable pay package.

Please send your CV and a cover letter explaining why you are suitable for the role and why you would like to work for The Weir Link.

Application Deadline: Monday 20th May, 2024

Interview Process: We will review applications on a rolling basis and may schedule interviews before the closing date. Exceptional candidates may prompt an early closure of the application process.

Ready to make an impact? Apply now!

About Kidney Care UK

3.5 million people in the UK have chronic kidney disease (CKD), a diagnosis that can turn your world upside down. 

For almost 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by this lifelong condition. We continue to provide practical, emotional, and financial support for individuals and their families, while also working with healthcare professionals to improve care services and campaign for change.

Kidney disease can affect anyone and there is no cure. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones. We fight tirelessly, giving our total support, to improve the lives of kidney patients and their families. 

We’ve grown significantly over the past five years. But this is just the start – we want to grow our income significantly in the next three years. We have to – there are so many people who need us.

Will you join us and help ensure that no one faces kidney disease alone?

About the role

You will provide key inbound referral management and administrative support to the Money & Energy Advisers and within our Patient Support Services team for kidney patients struggling with their energy and water bills and other costs of living.

To raise awareness of the service and build strong relationships with people living with kidney disease and affected by kidney disease, professionals and other kidney stakeholder groups in your defined geographic region.

Key Relationships
External
• NHS Renal teams including allied health professionals
• Partner organisations
• Statutory services
• Other Money & Advice services

Internal
• Patient Support Services teams (Patient Support & Advocacy, Grants, Counselling)
• Policy team
• Marketing & Communications team
• Fundraising team

Key Responsibilities

• Responsible for the day-to-day administration and allocation of inbound referrals into the Money & Energy Advice service across the region, effectively managing initial contact, appointments and assistance for food / fuel vouchers and other grant service administration.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service’s internal policies/procedures and organisational standards.
• Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.
• Liaise with referring agencies to improve referral information and the general referral process for patients.
• Act as a gateway to local information and access to:
◌ Kidney Care UK patient grants programme, raising awareness of the programme and supporting applications.
◌ Kidney Care UK Patient Support & Advocacy service, to ensure patients have access to reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice.
◌ Kidney Care UK Counselling service and other appropriate services to meet patients’ emotional and physiological needs.
• Work closely with local Kidney Care UK Patient Support & Advocacy Officers to ensure that patients receive expert advice in all areas of need, with smooth, effective handovers ensuring that patients feel supported and part of the Kidney Care UK ‘family’ at all times.
• Maintain records on the Kidney Care UK database to support service delivery and communications with patients, and to facility effective reporting to Kidney Care UK and to our funders.
• Raise awareness of Kidney Care UK and the benefit of its full range of Patient Support Services amongst people living with disease and affected by kidney disease and professionals across the region.
• Provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity.
• Work in a way that respects the personal, social, cultural and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. 

Please view the job description for full details and how to apply.

Closing date: Wednesday 13th March 2024.

Last year we saw a 133% growth in the numbers of young people facing homelessness coming through our doors. Now, nearly half of them are - or recently have been - sleeping rough and with the numbers of young rough sleepers in the capital growing at an alarming rate, New Horizon Youth Centre has had to take decisive action to unlock support and housing for this group. The Head of Services - Rough Sleeping is a brand-new role for the organisation and will lead on developing a new internal strategy for young people facing rough sleeping, as well as holding operational oversight of our established youth-specific street outreach function and emergency accommodation hub, both of which are unique in London. You will need to be strategic in approach and an excellent relationship builder. You will act as our lead colleague on relationships with the Greater London Authority and London Councils’ rough sleeping teams, working with them to ensure our learning and insights inform policy and ultimately open up access to emergency support for those under 25. Alongside this you will need a keen eye for operational detail, have experience of delivering homelessness services, and be passionate about piloting new solutions to prevent homelessness among young people. More than anything you will need to champion what young people can achieve, be committed to collaborating with others and determined to find a way. 

For more information and Person Specification, please see our Job Pack attached. 

Salary: £46,800 - £52,000

Closing Date: 10am, 29/05/2024

Sightsavers is seeking a customer-focused Intern with a strong work ethic to join our Corporate Services Department (based in the UK), supporting teams across the organisation both within the UK and in country offices across the world.

Corporate Services Intern

Location: Haywards Heath, West Sussex

Salary: £21,840 per annum (real living wage)

At Sightsavers, we start with sight, but we don’t stop there. We partner with regional, national and international organisations, governments and non-governmental organisations in over 30 countries in Africa and South Asia, working to eliminate avoidable blindness and promote the rights of women, girls and people with disabilities, and help to improve local health services so they are sustainable. 

The Corporate Services Internship is a busy role, supporting a variety of specialist teams. If you are looking to kick-start your career, working for Sightsavers as a Corporate Services Intern will offer you fantastic development opportunities and full training.

You will be responsible for providing an efficient service in a range of tasks including UK premises, travel coordination, HR Operations, service delivery management and IT support. 

Responsibilities

Please see the job description for full details and note that due to the nature of the role, we will need you to work from our offices in Haywards Heath, West Sussex for the majority of the working week.

The successful candidate must have a flexible and multi-disciplined attitude with a keen desire to develop. You will have strong customer service skills as well as be proficient using Microsoft applications. Essentially you will also be organised and have excellent administrative skills.  We are looking for a candidate with the ability to start as soon as possible - ideally in mid-June - and to commit to a full time 12-month fixed term contract. Whilst the role is a hybrid role (working from the office and home) we will need the successful candidate to be on site at our offices in Haywards Heath on Tuesdays, Wednesdays and Thursdays but potentially on Mondays and Fridays too, when required. 

Skills and Experience

The successful candidate must have a flexible and multi-disciplined attitude with a keen desire to develop. You will have strong customer service skills as well as be proficient using Microsoft applications. Essentially you will also be organised and have excellent administrative skills.  We are looking for a candidate with the ability to start as soon as possible - ideally in mid-June - and to commit to a full time 12-month fixed term contract. Whilst the role is a hybrid role (working from the office and home) we will need the successful candidate to be on site at our offices in Haywards Heath on Tuesdays, Wednesdays and Thursdays but potentially on Mondays and Fridays too, when required. 

Benefits 

Sightsavers offers some fantastic benefits including generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. Our offices are modern and collaborative and an easy 20-minute train journey from Brighton or 45 minutes from London.

Next Steps

To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. Please familiarise yourself with the journey to our offices in Haywards Heath, West Sussex (RH16 3BW) 

We anticipate that remote interviews will take place on 3, 6 and 7 June and the evaluation process will include a task to be completed by shortlisted candidates in advance of this. Second interviews, if appropriate will be held at our offices.