Advice and information volunteer jobs

At Imago Community, we believe in creating change together and we’re looking for a creative, confident, and people-focused Fundraising Manager to help us grow our income and inspire more people to support our work. You’ll be joining a friendly, supportive team who share ideas and work closely with colleagues across the organisation to make a positive impact.

In this varied and exciting role, you’ll take the lead on developing and delivering imaginative fundraising initiatives, events, and campaigns, both in-person and online. You’ll connect with new supporters and nurture existing relationships, building a community of people who are passionate about making a difference.

From planning engaging events and writing compelling funding applications, to exploring new digital opportunities and telling stories that inspire, you’ll play a key part in ensuring Imago can continue to deliver vital services.

We’re looking for someone who is:

• a natural relationship-builder – confident, engaging, and comfortable making the ask for support
• experienced in fundraising or a related field like charity communications, marketing or event and project management
• creative, organised, and able to manage multiple projects and deadlines
• skilled at telling stories that demonstrate impact and turning great ideas into successful fundraising initiatives
• motivated to achieve results while working collaboratively as part of a supportive team.

You’ll also need excellent written and verbal communication skills, strong IT abilities, and a commitment to compliance with fundraising regulations and GDPR. The role is based at our head office in Tunbridge Wells (moving to Lamberhurst in 2026). A Full UK Driver’s Licence and access to a car are essential as you will visit our other offices, activities and events.

If you’re excited by the idea of inspiring generosity, building lasting connections, and helping us grow our impact, we’d love to hear from you.

 

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Are you passionate about the power of sport to transform lives? Do you want to be part of Team UK’s journey to the Invictus Games?

As the need for our Recovery Services continues to grow, and as part of our ambitious new strategy, we’re expanding our team to reach even more members of the Armed Forces Community.

We are excited to be recruiting three Sport Development Officers who will play a vital role in developing and delivering sport and physical activity programmes, while contributing directly to the preparation and participation of Team UK at the Invictus Games.  This is more than a job. It’s a chance to empower recovery, inspire achievement, and to be part of something extraordinary!

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Key responsibilities:

- Proactively promote the benefits of sport and physical activity by encouraging and motivating beneficiaries to get involved and remove barriers to participation.
- Support Team UK beneficiaries face-to-face or online which includes identifying welfare needs, complete assessments and be on-call as required.
- Work closely with coaches, Recovery colleagues and stakeholders to develop, deliver and evaluate multi-sport and physical activity programmes using a proactive and evidence-based approach.
- Support the planning and delivery of Alumni events, Team UK training camps and other high-profile sporting events in the UK and overseas.

A solid knowledge and understanding of sport and experience working within a sporting environment is essential.

The role is homebased but there will also be regular travel nationally to attend events, training or meetings and the potential for international travel in the future.

Find out more about Team UK, how the power of sport has an impact on recovery, and read inspiring stories about how the Invictus Games have helped our beneficiaries: www.britishlegion.org.uk/get-support/how-we-help/social-support/invictus-games

Employee benefits include:

- 28 days’ paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

We’re currently recruiting a number of exciting roles within Recovery Services so if you’re looking to join a supportive, passionate and forward-thinking team, be sure to check out our other roles and find the one that’s right for you:

- Recovery Case Officer
- Recovery Support Officer
- Recovery Pathways Coordinator
- Recovery Programmes Administrator
- Recovery Logistics Coordinator
- Team UK Programmes Officer
- Team UK Administrator

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date:            Friday 24th October 2025
Interview Dates:        w/c 10th November 2025

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Accreditation Administrator

Salary: £26,160 per annum

Hours: 37.5 hours per week

Contract: Permanent

Location: Wigan with hybrid working available or home based in the North West with the ability to travel to the Wigan office

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.

As part of our work we set standards and measure these through a series of Awards programmes including Green Flag, Green Key, Blue Flag and the Seaside Award.

As we’re moving forward we recognise that a diverse workforce yields the best results.  We embrace all the different identities in the UK and we want our workforce to reflect that.

Environmental change is affecting us all and we want people from all backgrounds to be part of the solution and help us make the changes that cannot wait. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all our staff and welcomes applicants from all backgrounds.

We are looking for a passionate and experienced Administrator to join our Accreditation Team to support the Awards process from first enquiry through to distribution of the Awards. This will include the processing of applications and allocation of judges, ensuring results are submitted on time, the distribution of results and reports and be the first point of contact for applicants and judges.

The successful candidate will have:

· Excellent administrative, time management and prioritisation skills

· Confident communications skills

· Ability to use Microsoft office suite proficiently

· Experience of delivering projects with deadlines

· An understanding of the Award sectors and of CRM systems is desirable

· The ability to analyse data

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. If you need any reasonable adjustments throughout the recruitment process, you just need to let us know.

If you are interested in this job and want to help us make a difference, please review a copy of the full job description.

After reading the application information, if you would love to work with us, please continue to apply. 

As part of the application process you will need to answer 3 questions, submit your CV and complete equal opportunities monitoring information, as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 09:00, Monday 13 October 2025.However, we reserve the right to close the application window early if we receive a high number of applications.

Interviews will be held at our Wigan office on Tuesday 28 October 2025

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

We are proud winners of the Working Families’ Best Small Employer Award 2021

No Agencies please.

 

We are working in partnership with Dravet Syndrome UK (DSUK) a small independent UK charity dedicated to improving the lives of those affected by Dravet Syndrome. The charity was founded in October 2008 by a small group of 30 families. Today, DSUK is a registered charity helping nearly 600 families with support, education, and research services, underpinned by a world-class Medical Advisory Board.

They are now seeking a Head of Family Services, a newly created senior role to enable DSUK to drive forward with the implementation of their five-year strategic plan, including supporting and empowering families to access the support to which they are entitled in living with a complex and life limiting condition.

This is an exciting opportunity to join a growing organisation and help guide the next stage of their development, enabling them to make a positive difference in the lives of more people affected by Dravet Syndrome in the UK.

The successful candidate will demonstrate the following essential criteria:

• Demonstrable ability to interpret and use current legislation and guidance to protect and/or advance people's rights and entitlements
• Exceptional interpersonal and relationship-building skills, with the confidence and ability to engage effectively with families, healthcare professionals, social workers and other stakeholders
• Excellent communication skills, including the ability to articulate complex issues clearly and persuasively in written and verbal formats.
• Proven ability to provide high quality professional supervision (reflective practice) to qualified and unqualified staff, in order to maximise personal effectiveness and professional development
• Excellent organisational and teamworking skills to be able work remotely, manage and prioritise a varied caseload and delegate effectively

The successful candidate will be compassionate, skilled, hands-on and collaborative with significant experience of a working environment involving families with disability and/or complex needs (e.g. social care, health care, special needs education, disability law and/or family support in a similar organisation). You will have good working knowledge of disability law and other relevant statutory and regulatory frameworks, relevant organisations and agencies involved, and experience of an appropriate range of professional interventions. You will have demonstrable expertise and advanced training all aspects of safeguarding for children and vulnerable adults. You have proven leadership skills with the ability to motivate and support colleagues towards achieving shared goals.

Please note: As part of DS UK’s commitment to safeguarding, the postholder is expected to undertake an enhanced DBS check.

For more information, please contact Sandra Smith, Charisma Charity Recruitment. Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Location: Fully Remote, with monthly travel across the UK

Closing date: 9 November 2025

Charisma vetting interviews to be completed by 12 November 2025

Housing Officer (Homeownership)

A place to create moments that matter

Location: Peterborough, Hybrid with travel around the region as required to meet business needs.
Salary: £39,178 per annum including car allowance.
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am-5pm with evening and weekend work as required. 

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

As a Housing Officer (Homeownership), you’ll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You’ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes.

This isn’t a desk-bound job. You’ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You’ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience.

You’ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It’s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues.

You’ll need to:

• Translate legal jargon into clear, customer-friendly language
• Think creatively to solve problems and improve service
• Prioritise effectively and manage competing demands
• Build strong relationships across teams and with customers

This is a brilliant opportunity to make a real impact. You’ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It’s a role that keeps you on your toes and one where no two days are the same.

Salary

The spot salary for the Housing Officer (Homeownership) post is £39,178 per annum including car allowance for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Experience in leasehold management within a housing association or managing agent.
• Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development.
• Ability to work independently as part of a small team and collaboratively across the wider organisation.
• Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach.
• Excellent communication skills, capable of engaging with multiple stakeholders at various levels.
• Proficiency in Microsoft Office (Word, Outlook, Excel).

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager followed by a role related assessment. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 8th October via Teams.

Stage 2: A Place to Show Your Strengths
A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 15th October at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Housing Officer, Leasehold Officer, Homeownership Officer, Housing Association Officer, Property Management Officer, Tenancy & Leasehold Services, Social housing, Housing association, Affordable housing, Leasehold management, Freehold / leasehold properties, Housing services

REF-224 195

Welfare and Digital Inclusion Partner

A place to create moments that matter

Location: Camberley, Hybrid
Salary: £40,305 per annum including regional allowance and essential user car allowance
Contact Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Are you passionate about helping people overcome barriers and live fulfilling lives? Join us as a Welfare and Digital Inclusion Partner, where you’ll play a vital role in supporting our customers across all tenures to sustain their homes and thrive.

In this dynamic and rewarding role, you’ll:

• Connect with customers to understand their vulnerabilities and identify tailored support solutions.
• Unlock access to grants, funds, and services that empower individuals to stay in tenancy, return to work, and lead more independent lives.
• Champion financial and digital inclusion, helping people navigate challenges and build resilience.
• Collaborate with internal teams and external agencies to strengthen our signposting offer and create meaningful partnerships.
• Upskill colleagues in the Housing Services Team, equipping them to support customers facing exclusion in areas like health, employment, and finance.

This is more than a job - it’s a chance to be a catalyst for change, helping people access the tools and opportunities they need to live great lives.
To view/download the Welfare and Digital Inclusion Partner job description please click here.

Salary

The spot salary for the Welfare and Digital Inclusion Partner post is £36,162 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
You'll also receive £2,893 per annum regional allowance and £1,250 per annum essential car user allowance.

About you

• Strong knowledge of welfare benefits, grants, and income maximisation tools.
• Understanding of digital inclusion methods and the delivery of high-quality services through technology.
• Experience delivering support and guidance to customers across multiple communication channels.
• Proven ability to work across departments and collaborate with multiple stakeholders.
• Experience working with statutory and third-sector organisations to deliver services to vulnerable populations.
• Strong understanding of GDPR and customer data handling, as well as safeguarding practices.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 16th October via Teams.

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service
Questionnaire in advance.
Planned date: 23rd October at our Camberley office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Welfare Officer, Digital Inclusion Officer / Specialist, Welfare and Digital Inclusion Partner, Housing Support Worker, Tenancy Support Officer, Customer Support Advisor (Housing / Social Services), Inclusion and Wellbeing Coordinator, CIH Level 3 / Housing qualification

REF-224 196

 

Location: Newcastle

Depending on the needs of the service, there is potential for limited flexible/hybrid working within this role. Arrangements will be discussed with the successful candidate.

Salary: Grade 6 - £43,338 per annum

Full time: 37.5 per week

Contract: Permanent 

Closing date: Monday 20th October 2025 at 11.30 pm 

Are you a Solicitor with experience of housing and homelessness law and Legal Aid? If so then consider a move to Shelter and you could soon be making a real difference to people affected by the housing emergency.

About the role

Using your legal expertise, you will play a key role in tackling housing injustice and unfair housing practices. You will be working under our Legal Aid contract, delivering legal advice and representing tenants at court where needed. Delivering systemic change through legal challenge to prevent homelessness will also be a considerable part of the role. You will also work with the team in the Hub to help make sure people in the community are aware of their housing rights and how to enforce them, as well as providing support to Trainee Solicitors and Legal Advisers, ensuring good practice and compliance.

About You

Qualified as a Solicitor,  you will have a strong knowledge of housing law and substantial experience of managing a wide range of housing cases. You have strong skills in court advocacy, litigation, report writing, file reviews and are able to meet financial targets. You will be able to meet the 2018 SQM supervisor standard in housing and be able to demonstrate experience of working under a legal aid contract.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About The Team

Our Legal Service provides specialist legal knowledge across Shelter through four teams covering Community Legal advice, Strategic Litigation, the National Legal Team and Legal Support Team. You will be part of our Community Legal Team, who are based across our 11 hub locations and work alongside hub colleagues every day to fight housing injustice and deliver systemic change relating to housing practice in our local communities.

Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team, administration team as well as support services which include Housing First and DIY skills service. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager.

We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East.

How to Apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-7 outlined in the job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

As a Peer Worker you will be the first point of contact, offering understanding, guidance, and connection to appropriate services and community resources for the clients.

What you’ll do 

• Use lived experience to deliver personalised interventions
• Help individuals access the right services while promoting hope and positivity in line with the CHIME framework.​
• Support individuals in identifying goals, strengths, and support networks, offering guidance, encouragement, and follow-ups to help them achieve their aspirations.​
• Provide practical advice, information, and signposting while addressing barriers, including accompanying clients to appointments when necessary.​

See the job pack for full details

Complaints Resolution Partner

A place to create moments that matter

Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: 35 hours per week, Monday - Friday between 8am and 6pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Always motivated to achieve brilliant standards of service, our Complaints Resolution Partners provide a first-class customer experience based on trust to our customers. Whilst we endeavour to always provide the best service to ensure our customers feel safe and secure in their homes, things don’t always go to plan.

It can be a stressful time when things go wrong so strong communication skills, empathy, professionalism, and resilience are key. You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to our customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service.

This is a great opportunity to make a difference for our customers and gain exposure across the business.

Salary

The spot salary for the Complaints Resolution Partner post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

You will have extensive complaint handling experience in a regulated environment, dealing with stage 1 and stage 2 complaints including the awareness of the regulations set out by an Ombudsman. You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially. As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes. Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

Complaints Resolution Partner Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Planned dates: 14th October

Stage 2: A Place to Show Your Strengths

A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to prepare a presentation and complete a Customer Service questionnaire in advance.

Planned dates: 23rd October

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.

REF-224 194

Are you… 

• A strong leader who can inspire, mentor and develop peer-led services 

• Passionate about health inequalities in diverse groups and embedding patient perspectives into your work 

• Experienced in developing services and driving innovation for health inclusion groups 

• Skilled at being strong partnerships and influencing health systems and policies 

If so, we’d love to hear from you! 

About the role 

The Hepatitis C Trust is a charity run by and for people with lived experience. We work with people who often find it hard to get healthcare, including people living with hepatitis C. 

This role is part of a new structure within the Hepatitis C Trust and will lead the revitalisation of the Cheshire & Merseyside peer programme, ensuring it remains fit for purpose, resilient, and responsive to both community needs and funding opportunities. 

The successful candidate will drive forward a renewed vision for peer-led services across Merseyside and Cheshire—building on strong existing foundations while delivering innovation, equity, and measurable impact. This will encompass both the core Hepatitis C peer model and the peer-led Needle and Syringe Programme (NSP) alongside developing new opportunities. 

The Peer Services and Development Manager will:  

• Lead: Inspire and develop a high-performing peer and volunteer workforce, embedding patient led and inclusive practices. 

• Strategise: Design and implement innovative workforce and service strategies aligned with organisational values and national health priorities. 

• Innovate in Care: Drive excellence in hepatitis C and harm reduction services, ensuring equity, compliance, and measurable impact. 

• Collaborate: Build strong cross-sector partnerships with Operational Delivery Networks, local authorities, and Integrated Care Systems.

• Analyse & Report: Use data and performance insights to evaluate outcomes, identify inequalities, and inform service redesign or development. 

• Expand: Develop new models of care for underrepresented and hard-to-reach groups, scaling successful pilots nationally. 

• Champion Culture: Foster an inclusive, resilient, and cohesive team culture that reflects the Trust’s mission and values. 

  

What we offer 

• 25 days holiday + bank holidays + Christmas closure  

• Training and development opportunities  

• Company pension (5% employer contribution)  

• Cycle to Work scheme  

• Employee Assistance Programme (wellbeing and financial support)  

• Independent clinical supervision 

• Travel support  

Job Description

CB Plus is an award-winning independent community infrastructure and development organisation working on various social issues across several London boroughs. We support residents, businesses and local communities, encouraging collaborative partnerships that lead to stronger and more resilient communities.

We been commissioned to provide a community advocacy service in Barnet. This service will help people with disabilities and mental health issues to be more involved in decisions about their life, access information, explore life choices and options and understand their human rights; supporting them to live the life they want to live.

Community advocacy under this contract is intended to meet advocacy needs that sit outside of statutory frameworks, but should not duplicate the wider informal advocacy, The service will be free for Barnet residents.

Aims of the Project

· To enable residents with disabilities and mental health issues to access services by providing support, information, representation, and volunteer opportunities.

· To enable residents with disabilities and mental health issues to communicate their views and exercise choices about the services they receive.

Community Advocate

CB Plus is recruiting an enthusiastic and result-oriented professional for the position of Community Advocate. The Community Advocate will work under the direct supervision of the Director of Health and Care working hybrid subject to the agreement of the line manager.

The Community Advocate will support individuals with:

· Independent advocacy for assessment for continuing health care

· Personal budgets advocacy

· Challenging decisions about care and treatment, including concerns with a care provider, loss of / changes to services, medication.

· Accessing mental health services, healthcare or social care services

· End of life care planning

· Advanced decision making / future planning.

What we offer:

• Generous annual leave entitlement - 28 days annual leave PLUS bank holidays (pro-rata for part-time staff)
• Flexible and hybrid working (dependent on role) to ensure you enjoy a good work-life balance.
• Christmas office closure
• Enhanced Sick Pay
• Pension scheme – 5% employee contribution, 3% employer contribution
• 24/7 Employee Assistance Programme
• Opportunities to progress and learn a wide range of skills

Promoting a Diverse and Inclusive Workplace

At CB Plus, we promote a diverse and inclusive workplace where we can all be ourselves. Everyone is treated fairly, individual differences are celebrated, and all employees are valued and respected. We actively encourage applications from disabled applicants, including those with mental health conditions, people from Global Majority and minoritised communities, and those with protected characteristics under the Equality Act 2010.

We guarantee an interview to disabled candidates who meet the minimum criteria as outlined in the Disability Confident Scheme. However, in the event of a high number of applicants, it may not be possible to interview all candidates who meet these criteria, and we reserve the right to limit interviews to a manageable number.

We also have experience supporting Access to Work applications to ensure that employees who need adjustments have the support they need to feel confident and do their best in their roles.

If you need adjustments at any stage of the recruitment process, please let us know and we will be happy to assist you.

Please see job description for further details about the role

Engagement and Development Manager
Location: The Bay Foodbank, NE29 6BA
Hours: Full time (40 hours per week)
Salary: £31,592.78

At The Bay Foodbank, we believe no one in our community should go hungry or face crisis alone. We provide emergency food support, reduce food waste, and work with partners to build a stronger, more resilient community.

We are now looking for an Engagement and Development Manager to join our Senior Leadership Team. This is an exciting opportunity for someone who is passionate about community impact, experienced in stakeholder engagement and fundraising, and ready to help shape the future of the foodbank.

About the Role
As Engagement and Development Manager, you will:
 Lead on fundraising and income generation, developing strategies to secure support from donors, grants, community events, and corporate partnerships.
 Build and nurture relationships with partners, supporters, volunteers, and the wider community.
 Develop and deliver marketing and communications campaigns to raise awareness of our work.
 Support organisational growth through strategic planning and operational improvements.
 Provide line management to staff, supporting their development and fostering a collaborative culture.

This role is central to ensuring the foodbank remains financially sustainable, operationally effective, and deeply connected to the community we serve.

About You
We are looking for someone who has:
 Experience in fundraising, stakeholder engagement, or communications.
 Strong relationship-building and leadership skills.
 The ability to manage projects, prioritise, and work under pressure.
 Excellent communication skills, both written and verbal.
 A positive, professional, and engaging approach.

Experience in the voluntary/community sector and a full driving licence are desirable.

Why Join Us?
You’ll be joining a dedicated team that believes in creating real change and supporting people when they need it most. You’ll be making a real, meaningful and instant impact on peoples lives.

If you are motivated, proactive, and ready to make a difference, we would love to hear from you.

Closing Date: Monday 27th October 2025
Interviews: Tuesday 04th - Wednesday 05th November 2025.

The Diocese of London is seeking a Youth Ministry Advisor to play a key role in advancing our Christian mission by resourcing and empowering churches in their work with young people. This is a strategic role that supports our 2030 Vision, with a particular focus on the priority of Growing Younger — ensuring that young people across London are engaged, valued, and nurtured in their faith journeys.

This is a permanent, part-time role (0.6 FTE, 21 hours per week), based in Pimlico (London) on a hybrid working basis.

Job responsibilities

· Act as the subject matter expert for Youth Ministry within the Diocese

· Provide training, advice, and consultancy to parishes and clergy, including youth elements of Cultivate

· Lead and facilitate online and in-person events for paid youth workers

· Build networks of support for paid youth workers across the Diocese

· Deliver Launchpad courses for vicars, in partnership with Youthscape

· Contribute articles to the Growing Younger Briefing and Diocese website

· Support and engage volunteers and paid workers via the Mighty Leaders community platform

· Visit parishes, youth groups, and other youth provision to provide support and advice

· Assist parishes in establishing new youth provision

Please refer to the attached Job Description for the full details on responsibilities.

Person Specification

· Degree level qualification or relevant experience in Youth Ministry

· Significant experience working with young people in church and community contexts

· Experience in developing training resources and leading training for adults

· Strong interpersonal and communication skills, able to engage with a wide range of people

· Proven knowledge of Christian youth ministry

· Practising Christian

· Right to work in the UK

· Enhanced DBS check required

· Experience networking within the Church of England and other para-church organisations (desirable)

· Experience writing for newsletters, websites, or other publications (desirable)

· Ability to work in diverse contexts (desirable)

Please refer to the attached Job Description for the full details on Person Specification.

 

About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises c.400 parishes north of the River Thames and within the M25 motorway. You can find our Diocesan 2030 vision, which outlines our priorities for the next 10 years here: Our Vision.

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the LDF, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

 

Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. We particularly encourage applications from Global Majority Heritage/UK Minority Ethnic backgrounds, women, and disabled people, who are currently under-represented in our workforce.

 

Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

 

Benefits of working with us

· Competitive remuneration package

· 27 annual leave days (rising to 30 after 5 years) plus bank holidays (pro-rata for part-time staff)

· 15% employer pension contribution (salary sacrifice available)

· Death in service benefit (x3 basic salary)

· Enhanced maternity leave (six months full pay after 12 months’ service)

· Season ticket loans

· Access to Benenden Health Insurance

· Employee Assistance Programme (counselling through Health Assured)

· Optical benefit (eye test and contribution to spectacles)

· Two additional paid days for community volunteering

To apply:

Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

· Are you passionate about helping community organisations thrive?

· Do you have a flair for fundraising and building partnerships?

· Are you organised, creative, and driven by making a lasting difference in Birmingham’s communities?

If you’ve answered yes, we’d love to hear from you!

Birmingham Voluntary Service Council (BVSC) is the city’s leading infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to strengthen and champion Birmingham’s voluntary and community organisations, supporting them to grow, collaborate and increase their impact across the city. Our work spans a wide range of areas including health and social care, children and young people, community development, and multiple complex needs.

We are now looking for an Income Generation Manager to join our team, on a 12 month fixed term contract. This is an exciting opportunity for someone who understands the importance of sustainable funding and wants to use their skills to make a real difference. In this role, you will provide targeted support to community organisations and community-led libraries across Birmingham, helping them to develop their fundraising skills and build long-term financial resilience.

You will deliver bespoke support, workshops, and resources designed to improve income generation across the sector. Working closely with organisations, you will help identify and secure suitable funding opportunities through bid writing, applications to trusts and foundations, and developing other income streams such as events, sponsorship and corporate partnerships. You will also take a hands-on approach to achieving agreed income targets — around £200,000 in the first year, rising to £500,000 within 18 months.

Collaboration is at the heart of this role. You will work with Birmingham City Council and other strategic partners to ensure our support aligns with city-wide priorities, while also building strong relationships with funders and networks to open up new opportunities for community groups. Alongside this, you will monitor outcomes and report on the impact of your work, maintaining accurate records and producing reports that highlight progress and learning across the programme.

To succeed in this role, you will need to bring proven experience in fundraising or income generation, ideally within the voluntary and community sector. You will have excellent communication and organisational skills, strong attention to detail, and the ability to write compelling bids and proposals. You will be confident working independently while also being an enthusiastic collaborator who thrives on building partnerships. Above all, you will be passionate about supporting community organisations and committed to equity, diversity and inclusion in all aspects of your work.

Closing date for applications – Wednesday 22 October 2025 at 10am

Interviews to take place – Thursday 6th November, in person