Benefits and Debt and money advisor level 2 jobs
Location: Based at the CA1066 office in St Leonards-on-Sea, with regular working from other local Citizens Advice offices across the county.
Training: Training can be provided to a candidate who demonstrates relevant prior experience or transferable skills.
Citizens Advice 1066 is seeking a Money Advice Caseworker to join our specialist team. This permanent role is vital for helping people resolve complex debt issues, contributing directly to our charitable mission of relieving poverty and distress.
Key Casework Responsibilities:
- Provide full money advice casework, including calculating, negotiating, drafting correspondence, and making phone calls to act on behalf of the client.
- Negotiate with third parties and creditors as appropriate.
- Ensure income maximisation by checking and assisting with the take-up of appropriate benefits.
- Manage cases according to the Citizens Advice Quality Standard and Financial Conduct Authority (FCA) Guidelines.
- Maintain accurate case records for continuity, statistical monitoring, and reporting purposes.
About CA1066
We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.
Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.
Registered Charity 
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a part-time Money Skills Coordinator to help us deliver our ambitious plans to equip more individuals with money skills. The primary purpose of this role is to manage Crosslight’s money skills courses that are attended by the local community as well as our debt advice clients. These are delivered online or in-person in a range of different locations across our network.
The role holder will take ownership of the planning and running of our money skills workshops, including setting them up on our systems. They will also act as a ‘champion’ for the courses, promoting them internally and externally, including through community engagement and outreach in different locations. And they will have the opportunity to deliver some of our workshops, as well as supporting and equipping our volunteers to do so to a high standard.
For the right candidate, this role is an exciting opportunity to play a part in supporting a wide range of people, through excellent organisational, interpersonal, technical and presentation skills.
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Full training given
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The role is based in our Kensington head office and across a range of locations in South & West London and West Kent, delivering in-person support to our branches running our Money Skills workshops. The role will also entail some evening working e.g. workshops, forums or team training (TOIL will be available). There may be some opportunities for remote working.
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Contract start date (as soon as possible)
21 - 50
The client requests no contact from agencies or media sales.