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Victim Support is proud to have been commissioned in Cumbria to provide support for victims of all crime, whether or not they have reported to the police.
The service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be busy and fast paced receiving referrals and calls of varying nature from a variety of people, and working to provide an offer of support by a victim's preferred method and time of contact.
We have an opportunity available and are looking for dedicated, passionate and empathetic person to join and enhance our team as an Initial Support Agent (known internally as a Triage & Early Interventions Officer), this role is working 37.5 hours per week and is home-based.
What We Offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
The role of Triage and Early Interventions Officer (TEIO) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the service in Cumbria.
As a TEIO, you will;
- answer incoming calls, speaking to those affected by crime & manage a caseload
- make outgoing calls, assess needs and risks and action plan with callers
- work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
- liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
- work with the wider team to ensure an effective, trauma informed service is given to those affected by crime
You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.
You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.
Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you passionate about empowering individuals to achieve their full potential in the workplace? Harington is seeking a dedicated tutor to join the team and deliver an impactful Supported Internship curriculum.
Harington is a leading and trusted charity, supporting students with learning differences to develop life skills.
We provide individual education, training, and support across a range of activities including retail, horticulture and employability, delivered from inspirational places and supported by a passionate team. Our Supported Internship programme offers a blend of classroom-based learning and hands-on experience within a real workplace environment with the Harington Gardeners and/or the Charity Shops.
As a Supported Internship tutor, you will play a crucial role in guiding and inspiring our interns as they begin be their journey towards meaningful employment. You will facilitate a supportive learning environment where interns are immersed in real workplace settings, receiving continuous feedback and honing their employability skills. Your dedication and expertise will equip our interns with the confidence and competencies needed to thrive in adulthood and competitive employment.
Main Duties and Responsibilities
- To effectively plan and deliver an employability curriculum whilst embedding functional skills (Entry 3-Level 2) and/or delivering maths and English qualifications at these levels.
- Provide engaging teaching sessions that promote skilsl development and independence in the workplace.
- Implement appropriate assessment, target setting, recording, reporting and evaluation of the progress of the interns.
- Identify interns skills to enable them to participate in a variety of work-based tasks to build marketable, competitive skills leading to employment.
- Collaborate with the employers (Gardeners and Charity Shops) to create meaningful internship opportunities and facilitate successful work placements.
- To work alongside job coaches to perform specific workplace analysis, job analysis, task analysis, and job matching activities
- To seek appropriate future employment consistent with the interns interests and skills
- As a personal tutor, be responsible for the emotional and social welfare of the interns.
- Work with parents, local authorities and other supported internship stakeholders to support the progression of the interns
- To To demonstrate a commitment to the safeguarding of children and vulnerable adults in line with the policies and practices of Harington
Please note the closing date is 9am on Friday 17th May 2024. The interviews will be held on Friday 24th May 2024.
Please send through your CV and a covering letter of up to 1000 words, which outlines why you want the role and how you meet the Person Specification. Applications that do not include a covering letter will not be considered.
The client requests no contact from agencies or media sales.
Join a leading London attraction As the Head of Hosted Guest Experience -£60,000-£75,000 + Excellent Benefits
About the Role:
As the Head of Hosted Guest Experience, you will be the visionary leader responsible for orchestrating a world-class guest experience. Your role will encompass front of house operations, retail, and support for food and beverage services, ensuring that every visitor's journey through the site is memorable and exceeds expectations. Looking to attract a leader who is both operationally savvy and guest-focused, ensuring that the organisation continues to be a place where art and visitor experiences come together to create unforgettable memories.Key Responsibilities:
- Lead the Guest Experience teams to deliver exceptional front of house and retail services.
- Collaborate with internal and external partners to achieve and surpass sales targets and KPIs.
- Unify brand management across all guest touchpoints, creating a seamless visitor journey.
- Drive commercial strategies and manage operating budgets to enhance the organisation's offerings.
- Foster a culture of excellence within the team, promoting loyalty and repeat visitation.
Who You Are:
- A strategic thinker with a significant track record in senior operations and guest experience management.
- Highly numerate with expertise in budgeting and resource management.
- An excellent communicator with the ability to engage diverse audiences and stakeholders.
- A collaborative leader with strong project management and organisational skills.
- Passionate about enhancing guest experiences and motivated by guest feedback and conversion.
What We Offer:
- The opportunity to lead a dynamic team within a prestigious institution.
- A role that impacts the cultural landscape and enriches the visitor's experience.
- A supportive environment that values innovation and team development.
Apply Now:
If you are ready to take on this challenging and rewarding role, we would love to hear from you. Please submit an up-to-date CV, detailing your experience and how you can contribute to our mission of delivering a world-class guest experience.
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