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Page 3 of 28
Weston-super-Mare, North Somerset (On-site)
£27,000 per year (FTE)
Full-time or part-time (23 hours)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

About Us

Here at Vision North Somerset, we support people who are visually and/or hearing impaired across North Somerset.  With around 1,500 people affected by sight loss and/or hearing loss in our county, we offer a range of support services to enable people to reach their full potential. 

We turn 50 years old this year so it is a really exciting time to join the charity. We have a new CEO who is looking forward to engaging a great team to carry the charity forward into the next 50 years.  You will find us a small, friendly, supportive group of colleages who make coming to work a pleasure. 

Key Responsibilities

Information, advice and guidance:

  • Work one-on-one with adults and children with a visual impairment and their carers/ families, providing a comprehensive initial assessment in a person-centred, empathetic, and empowering manner.
  • Provide internal and external referrals and deliver follow-up actions to enable maximum wellbeing for service users.
  • Manage incoming and outgoing referrals internally and with a wide range of external providers, communicating promptly to manage cases effectively and safely.
  • Work closely with team members and volunteers to collate and send Information Packs and other necessary communications such as appointment letters in accessible formats.
  • Assess risks as needed and report any safeguarding concerns to the Safeguarding Lead.

Equipment:

  • Be aware of and able demonstrate and advise on equipment for people with a visual impairment when needed and/or refer to other services.
  • If needed during home/ care home visits, provide minor adaptations such as high visibility tape on steps or tactile markings on appliances.

Data management:

  • Ensure that all service delivery to individuals and service user data is promptly and appropriately recorded and managed on the Vision North Somerset database, in accordance with procedures.
  • Work with team members and volunteers to maintain accuracy of the Vision North Somerset service user database, including collecting data permissions and equality monitoring information from service users during visits.

Local networking and knowledge:

  • Develop and maintain knowledge and resources on relevant services offered by organisations to people in North Somerset. Work with the Administrator to maintain records on online files and paper files (for example service leaflets).
  • Occasionally attend local meetings, arrange meetings with staff from key local organisations or represent Vision North Somerset to develop mutual knowledge of local services. 

Working as part of a team (common to all Vision North Somerset job descriptions)

· Maintain effective communication and positive working relationships with Vision North Somerset staff (and volunteers if appropriate).

· Ensure that other staff understand your role and that you work cooperatively with good communication.

· Maintain awareness of and follow our policies and processes.

· Undertake regular supervision meetings and training in topics such as: accessible information, safeguarding, health and safety, data protection, equality, diversity, and inclusion.

· Assist in the planning and improving of the delivery of service improvement and participate positively in the implementation of new working methods and practices as required.

· Be an excellent ambassador for the charity.

· Carry out any other duties that may reasonably be required in line with your main duties.

Application Instructions

Send cover letter addressing your suitability for the role. Any CV's received without a cover letter will not be considered

Posted by
Vision North Somerset View profile Organisation type Registered Charity Company size 6 - 10
Posted on: 02 September 2025
Closing date: 01 October 2025 at 09:00
Job ref: SLA Reg
Tags: Administration, Advice / Information, Communications, Social Care / Development, Advocacy, Care Management, Blind