Communities manager jobs

The Operations Manager is a senior leadership role with Home-Start Wandsworth, responsible for overseeing the operational effectiveness of the organisation.  They will work closely with the Managing Director, and other members of the leadership team, to ensure the success and long term sustainability of the charity.

The role oversees the operational functions of the charity including HR, IT and Finance, as well as support of service development projects.  The role also requires project management of grant applications, delivery and reporting, and plays a pivotal role in shaping how we measure, communicate and enhance the impact of our work.  This is a strategic and hands-on leadership role.

Key Responsibilities:

 

Leadership

 

To work collaboratively with the Managing Director and other senior leaders to

● deliver the objectives of the organisation.

● develop our services & ways of working to ensure the charity’s long term sustainability.

● engage and motivate the team to work efficiently and effectively - according to the strategy policies and commitments we have signed up to.

● work closely with the Family Support Manager, to ensure our data needs are aligned with our Impact Measurements.

● contribute to strategic planning and collaborate with external advisors on specialist projects as required.

 

Operations

 

● Oversee the implementation and development of operational policies and procedures, including GDPR, HR, Finance and IT.

● Ensure the systems, processes and policies the team are using are understood and working effectively and that ways of working are compliant with all current policies, or recommend changes as relevant.

● Manage the operations and ensure efficient use of resources.

● Manage the budget, reconciliation and year end accounting processes.

● Lead on operational projects and oversee office administration, tech support and premises management.

● Lead on Quality Assurance requirements related to operational delivery.

● Manage data collection and evaluation across multiple platforms including charity log.

● Produce tailored reports and insights for funders, Trustees and partners.

● Manage outsourced contracts.

Organisational Development

 

● Lead on service development projects to support agreed strategies, priorities and commitments, working with other members of the team as relevant.

● Explore/recommend other service developments that would benefit the organisation by engagement with other Home-starts and relevant organisations.

Grant Management

● Work closely with the Managing Director and Fundraising function to project manage grant and trust applications, deadlines and progress reports.

● To ensure effective monitoring of all grant & trust commitments & deliverables, liaising with other members of the team as appropriate.

● Deliver a regular report to the Board on performance against grants and trusts.

Team Management

 

● Provide direction to the Business Support Administrator to enable effective and efficient running of the organisation.

● Manage staff and freelancers according to the Home-Start Wandsworth procedures, policies and values.

● Support effective management of any non home visiting Volunteers supporting the organisation’s work.

Line Management:

● Business Support Administrator

● Data specialist (freelance)

 

 

Knowledge, Skills and Experience:

● Strategic thinker with the ability to manage multiple projects and priorities

● Proven experience in operations management

● Experience in financial management essential and using Xero is desirable

● Strong knowledge of service evaluation and data analysis

● Management experience of small/medium teams

● Solutions focussed team player

● Excellent written and verbal communication

● Flexible and adaptable to change

● Excellent organisational and project management skills

● Experience of using Charity Log or other database management systems.

● Knowledge of GDPR legislation

● Experience of Board level reporting against objectives and/or data led reporting

● Experience of working in the non-profit or community support sector is desirable

I have a unique opportunity working with a national disability charity, as their Community Activism Lead. You will utilise your strong campaigning, digital, and mobilisation skills to develop and implement an effective model for facilitating activism across the UK to empower communities to influence and enhance the services that their deaf children rely on.

Are you excited to develop activism among families and community groups?

Your background and experience:

• Track record of designing and delivering successful influencing campaigns, particularly those that have led to policy change and improved services.
• Knowledge of the latest approaches for engaging people in campaigns (including those with lived experience), effective supporter journeys and mobilising campaigners (including through digital), using data and insight.
• Excellent interpersonal skills; adept at building and maintaining relationships with internal and external contacts at all levels, including parents or carers (desirable)
• Good knowledge of devolution and political systems/structures in the UK at a national and local level, as well as opportunities to influence them
• Ability to independently plan your own programme of work and apply strategic thinking. 

Leading pilot programmes will mean a pro-active, self-starter approach is essential, to enjoy the role, and gain buy-in both externally and internally across the charity.

• Location- Remote based within the UK, with regular travel across the UK (approximately twice a month).
• Full-time, permanent role.
• 35 hour week, with flexible working hours between 10am-2.30pm.
• Salary £43,000- £47,000

Fantastic benefits; 25 days holiday, with an extra day each year, (up to 5 years), compassionate leave, learning and development.

Diversity and inclusion are a key cornerstone of the charity’s culture, and they are committed to including everyone in supporting their Equality, Diversity and Inclusion action plan for this year. The charity is a Disability Confident Employer.

Applications for the Community Activism Lead will be reviewed on a rolling basis. For more information, please apply now!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Ready to shape national workforce and education initiatives while working flexibly from home? Step into a Workforce Training and Development Manager role where you’ll help more people discover clear routes into psychological careers and support employers to develop the skills they need.
 
TPP Recruitment is working on behalf of a respected professional body to appoint a Workforce Training and Development Manager.
 
 
Salary: £48,000 per annum
Employment type: Permanent
Hours: Full-time, 35 hours per week
Working arrangements: Home based with ad-hoc office visits (London) and occasional client travel
Start date: As soon as possible
 
 
About the Organisation
 
You’ll join a mission-led organisation focused on raising quality in education, training and professional standards. The team is collaborative and people-centred, with a culture that values clear thinking, practical delivery and positive impact for learners, employers and the public. As the Workforce Training and Development Manager, your work will directly support fair access to psychological careers and stronger services for communities.

About the Role
 
As Workforce Training and Development Manager, you will lead projects that bring workforce planning and education together. You’ll build partnerships across health services, education providers and government-related bodies; develop clear career pathways; and promote awareness of routes into the psychological professions. This is an outward-facing role requiring confident relationship-building, careful analysis and clear, engaging communication.

Key Responsibilities
 

• Design and deliver workforce initiatives that align education, training and employer needs
• Build and maintain relationships with senior stakeholders across health services, education and public bodies
• Gather insight from partners; analyse data and feedback to shape policy, programmes and practical solutions
• Develop guidance and frameworks that support training, registration and continuing professional development
• Lead horizon-scanning to spot opportunities for growth and innovation, and translate them into deliverable plans
• Work closely with colleagues in careers, membership and communications to embed new initiatives

 
 
Skills / Experience Required
 

• Experience in the healthcare sector and confidence working with senior stakeholders
• Background in workforce development with an education and training focus
• Ability to turn complex information into clear, user-friendly guidance and reports
• Strong relationship-building, influencing and project leadership skills
• A calm, organised approach, meeting deadlines while keeping quality high
• Willingness to travel for meetings and events as needed

 
 
Interview Process
 

• One stage, held online
  • May include a short, job-related task
• Proposed timeline: week commencing 3rd November 2025

 
 
To Apply
 

• Bespoke cover letter
• CV

 
 
Deadline
 

• Monday 20th October 2025.
• Applications will be reviewed as they arrive.

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Lead change. Tackle poverty. Build community.

East Durham Trust is looking for a visionary and dynamic Chief Executive Officer to lead our organisation into the next chapter.

We are the flagship voluntary and community sector organisation for East Durham – one of the UK’s most disadvantaged communities – and we exist to fight poverty, support vulnerable people, and empower local residents to thrive.

In 2025, our work spans:

• Crisis Support Services – providing emergency food and energy support and tackling the root causes of poverty.
• Information, Advice, and Guidance Services – including community-based advice support and the East Durham Debt centre working in collaborative community and VCSE partnerships
• Community Energy Initiatives – including PowerED (Power East Durham), Horden Heat and Energising East Durham, a 5-year programme driving forward local renewable energy solutions and fuel poverty reduction.
• No More Nowt – an Arts Council England funded programme bringing cultural opportunities to local people.
• Volunteering and Social Action Programmes – engaging and supporting a network of volunteers to strengthen local communities. Including a range of community-based services and opportunities.
• Community House – providing managed workspace, community hub facilities, and hosting co-located partner organisations.
• Other targeted projects funded by national, regional, and local funders.

About the role

As CEO, you’ll provide strategic leadership and vision, ensuring the Trust remains financially sustainable, digitally equipped, and impactful in addressing the challenges our communities face.

You will:

• Inspire and lead our staff and volunteers.
• Drive forward income generation and financial stability (we use Xero).
• Oversee effective service delivery, using digital referral systems and our Charity Log CRM to measure and grow impact.
• Represent East Durham Trust with funders, policymakers, partners, and the media.
• Lead innovation and ensure our work remains rooted in the needs of local people.

About you

We’re looking for a leader who combines passion with professionalism. You’ll bring:

• Senior leadership experience in the voluntary, community or social sector.
• A track record in securing funding and leading organisational growth.
• Strong financial management skills, with experience of digital systems.
• Outstanding communication and partnership-building skills.
• A deep commitment to tackling poverty and inequality.

Why join us?

This is a unique opportunity to lead a respected community anchor organisation with a national profile and a local heart. You’ll be part of shaping solutions to the cost-of-living crisis, fuel poverty, and social disadvantage – while ensuring local people have a strong voice and real opportunities.

Apply now and help us power change in East Durham.

For an informal discussion about the role, please contact Chair of Trustees

Closing Date: 6th October 2025

Interviews Week Commencing: 13th October 2025

For over 100 years The Creighton Centre has been working in Hammersmith & Fulham caring for older, vulnerable people and people living with disabilities. We tackle problems caused by social isolation and disadvantage by developing and providing programmes that offer people practical solutions and emotional support.

Join us to lead Keep Active, our programme helping older people regain strength, confidence, and independence after illness or a fall.

You’ll recruit, train, and support volunteers who work with clients referred by health professionals, providing 9-week goal-focused support to keep them active and connected. This hands-on role involves home visits, building strong relationships, and seeing the real difference you make in older people’s lives.

Key Responsibilities

• Coordinate referrals and link clients with trained volunteers.
• Support clients and volunteers throughout the 9-week programme.
• Recruit, train and supervise volunteers, ensuring they feel valued and supported.
• Work closely with NHS Community Independence and Rehab services.
• Keep accurate records, gather feedback and share impact stories.
• Promote inclusion and accessibility for all participants.

✨ What we’re looking for

• Experience supporting or coordinating volunteers (desirable).
• Understanding of the challenges older people may face living alone.
• Great communicator – friendly, empathetic and organised.
• Confident with IT and record-keeping.
• Able to work independently and as part of a small team.
• Willing to travel within Hammersmith & Fulham for home visits.

✨ Why join us?

• Be part of a trusted, community-rooted charity.
• Directly improve the wellbeing of older people.
• Work in a friendly, supportive team.
• Gain experience in health, volunteering and community development.

Community Development Worker

We are looking for a Community Development Worker to join the team, supporting the Edgbaston Neighbourhood Network Scheme.

Position: Community Development Worker (Edgbaston Neighbourhood Network Scheme)

Location: Edgbaston/hybrid (this role is based in the community)

Hours: 1 x Full time (37hrs p/w). Job share would be considered

Salary: £27,250

Contract: Permanent

Closing Date: 5th October 2025

Interview Date: W/C 13th or 20th October

The Role

Neighbourhood Network Schemes (NNS) are responsible for building community capacity and developing a clear view of the existing community infrastructure and then building connections between assets, statutory organisations and local people. Edgbaston is one of 10 designated Localities in Birmingham. The purpose of NNS is to ensure that citizens over 50 and adults with additional needs can access community support, improving their wellbeing and quality of life. This is achieved through identifying, supporting and developing the community offer provided by individuals, groups, organisations, services and places in the constituency (we often refer to these collectively as “assets”).

Having moved on from the initial phase which was to map the area and build relationships this is now a role that is more about maintaining those relationships and increasing the capacity of these assets.  However, there will always be a need to promote the NNS to new audiences and ensure knowledge of the area remains current so the role will continue to include developing networks and stakeholder engagement.

Key duties and responsibilities include:

• Stakeholder Engagement
• Community Development
• Training and Promotion
• Administrative Duties

About You

We are looking for someone with excellent interpersonal skills and empathy with a range of client groups.

You will have:

• A minimum of 2 years working in an engagement or community development role with diverse community settings with statutory and third sector organisations
• Recent experience of working with community/grassroots organisations
• An understanding of information sharing, consent and confidentiality issues and risks
• Experience and understanding of the importance of equalities, diversity and inclusion
• An understanding of the lived experience of individuals from Black, Asian and Minority Ethnic backgrounds, LGBTQIA+ communities and those living with disability/additional needs

About the Organisation

A leading provider of services to the health and social care sector, where the aim is to reduce inequalities in learning, employment and health. As an employer, the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Community Development, Community Engagement, Community Development Officer, Community Engagement Officer, Community Development Worker, Community Engagement Worker, Community Support, Community Partnerships.  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

 

Prospectus is excited to be partnering with our client in the search for a part-time Individual Giving Manager.  

The organisation reconnects people to nature by helping them to enjoy, protect and enhance their local rivers. Whether it’s the Thames or one of its many tributaries, they offer inspiring ways for communities to get down to their local riverbank. Their aim is to rebuild the relationship between communities and their rivers, restoring river health and boosting wellbeing and community cohesion in the process.

The Individual Giving Manager will be responsible for building and growing the organisation’s individual giving programme from the ground up. This role will deliver engaging digital and traditional fundraising campaigns, design impactful supporter journeys, and strengthen donor stewardship to drive long-term value. Working closely with colleagues the postholder will develop campaigns such as seasonal appeals which contribute towards the organisation’s ambitious growth strategy.

The successful candidate will bring proven experience in individual giving and charity fundraising, with a track record of delivering multichannel campaigns and securing income growth. Solid digital fundraising skills are essential, including experience with platforms such as Donorfy, Mailchimp, and JustGiving. The role requires compelling copywriting and data analysis skills, and the ability to manage multiple projects effectively.

This role is a part-time, permanent position (21hrs) with hybrid / flexible working in their Guildhall office, City of London.  The salary for this role is £24,000 to £27,000 which is a full time equivalent of £40,000 to £45,000.  

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Jessica Stoddart at Prospectus.

If you are interested in applying to this Individual Giving Manager position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Art Explora is seeking a full time Community Programme Coordinator to lead on the day-to-day running of the Community Programme in London, working closely with Art Explora’s Community Programme Manager and coordinating programme volunteers.  

Art Explora is a non-profit arts organisation founded in the UK in 2021. Our mission is to tackle the social, economic and geographic barriers that prevent many people from having the opportunity to take part in the arts. We increase access to arts and culture through innovative programming, new forms of engagement and by taking cultural projects into the heart of communities, schools and care settings. We believe in building connections through the arts. 

On the Community Programme we work in partnership with care settings, such as care homes and hospitals, to connect people in care with art and creativity. Working with volunteers, artists and musicians, we share the joy of art to combat loneliness and isolation. Our main programme strand is Arts at Home, supplemented by music sessions, Music at Home, delivered in partnership with Spitz Music, and arranging trips, Art Explorers At…, for residents to visit museums, galleries and theatres.

During Arts at Home sessions, volunteers introduce residents to a variety of artworks, accompanied by open-ended questions and thought-provoking prompts designed to spark conversations and connections within care settings. Our aim is to bring residents together to encourage independent thinking, combat loneliness, improve their wellbeing, and to experience arts and culture just as everyone should have the right to.

We are seeking a Community Programme Coordinator to support the day-to-day delivery of the programme and work closely with the Community Programme Manager to expand our offer. 

Key Responsibilities

• Programme administration including but not limited to being the first point of contact and managing the volunteering inbox, processing expenses, sending weekly confirmation emails to volunteers and a monthly newsletter, and inputting monitoring data 
• Delivering and facilitating Arts at Home, and other community programme sessions 
• Support planning and delivery of trainings and events for volunteers – volunteer inductions, volunteer social events, and volunteering bespoke trainings 
• Coordinate ‘Art Explorers At’ trips to cultural venues 
• Increase knowledge within the team with research and advocacy of best practice 
• Contribute to marketing and messaging of the Community Programme through AE’s website and social media
• Lead on development of select programme areas, as required 
• Work closely with the CPM to explore and build partnerships with new care settings 

Who we are looking for

• A team spirited, organised, proactive and reliable individual 
• A passion for engaging new audiences through arts and culture 
• A good knowledge of arts engagement practice and leading organisations in this field 
• Ability to respond to challenges with flexibility, positivity, and to be solution focused 
• Proven experience of working with volunteers including recruitment, training, logistics and personal management 
• A confident communicator (oral and writing), with an ability to work with a wide range of stakeholders and partners 
• An interest in working directly within the care sector 
• A proven track record of data monitoring and administrative support 
• Desirable to have experience establishing or working with a volunteer management system
• The Project Coordinator will be required to have a Disclosure and Barring Service (DBS) check, which Art Explora will carry out upon appointment. 

Find out more

We will be hosting an information session about the role on Friday 10 October at 12.30pm. To attend, please complete the Microsoft form and we will send you the link to join on the morning. (Link to the form is available on the Role Description attachment). 

If you are unable to attend the session but would still like to find out more before applying, please get in touch with Stephanie O’Neill-Winbow, Community Programme Manager. (Email address is available under 'How to apply' information)

In our client's Scheme Manager role, you’ll be managing their Scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community.

If required, there is an option to live on-site as a Residential Scheme Manager. This provides the opportunity to live alongside residents in a 1-bedroom flat which is located within a house and where the office is located.

Snapshot of your role

This is what your day will look like as our Scheme Manager:

• Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained.
• Oversee the welfare of our residents that will enable them to live independently, whilst also providing a calm and attentive response in the event of an emergency.
• Take on the management of service delivery, with particular attention to housing management and maintenance issues.
• Engaging residents and developing a tight knit community spirit through the facilitation of regular social events and activities.
• Working independently as a lone worker with support from colleagues and management.

Your toolkit for success

To thrive in their Scheme Manager role, you’ll need:

• Customer focused background with the ability to actively listen to customers and seek win/win solutions

• High level of commitment to providing efficient and caring services to customers.

• Basic digital skills (Microsoft Office etc)
• Excellent communication skills (verbal and written communication) and the ability to negotiate and influence where appropriate.
• Previous experience in being able to resolve conflict and remain impartial and professional.

Please note that having a full UK driving licence and access to a vehicle is essential for this role to visit their customers.

Benefits:

• 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more.
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday and gym membership discounts
• Plus lots more once you join!

Our client reserves the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Theydo not provide visa sponsorship; you must be eligible to work in the UK to join them. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Membership Development Manager - Shape the Future of this wonderful Professional Community!

Salary: £40,000

Hybrid (1 day/week in London office)

Full-time (35 hrs/week)

Interviews - Tuesday 28^th October (1^st stage)

- Tuesday 4^th November (final stage)

We're delighted to be recruiting for a forward-thinking organisation that plays a vital role in supporting healthcare professionals across the UK. This is a fantastic opportunity for a strategic and people-focused individual to lead the development of a dynamic membership programme.

The organisation represents a large and diverse professional community and is committed to education, research, and advocacy. With a strong foundation and fresh insights from recent research, they're ready to take their membership offering to the next level-and they need someone like you to lead the charge.

Why this role stands out

As Membership Development Manager, you'll be the driving force behind a refreshed membership strategy. You'll design and deliver initiatives that engage, support, and grow the professional community. This is a hands-on, strategic role where your leadership will directly influence member experience, retention, and growth.

What you'll be doing

• Creating and implementing a bold new membership strategy
• Enhancing member experience through community-building and support
• Leading recruitment, retention, and engagement initiatives
• Collaborating with internal teams and external partners
• Managing budgets, CRM systems, and communications
• Representing the organisation at national events and forums

What we're looking for

You'll bring experience in developing community programmes, building partnerships, and driving engagement. You're a confident communicator, highly organised, and passionate about inclusivity and member service. Experience in the health sector or with membership organisations is a bonus, but not essential.

What's on offer

• 33 days annual leave (including Bank Holidays)
• 16% employer pension contribution (rising to 19% in year four)
• Hybrid working and flexible arrangements
• Enhanced sickness policy and Employee Assistance Programme
• A collaborative, inclusive culture where your voice matters

Apply now

This organisation is committed to equity, diversity, and inclusion. Applications from candidates of all backgrounds, especially those currently underrepresented in the sector, are warmly welcomed.

If you're ready to make a real impact in a respected national organisation, we'd love to hear from you.

Salary: £35,000 | Contract: 5 years (subject to annual review)
Location: Home-based with travel to London, Chester, and other UK sites
Hours: Full-time, flexible (some evenings / weekends)

Want to lead projects that open up rowing to every community?

Are you passionate about transforming lives through rowing? Do you thrive on managing impactful projects and building partnerships that drive real change? Love Rowing and British Rowing are looking for a dynamic Inclusive Programmes and Impact Manager to lead inclusive and accessible initiatives across the UK.

This is a unique opportunity to shape the future of rowing for disadvantaged communities, disabled people, and young people from lower socio-economic backgrounds. You’ll be at the heart of delivering the flagship “Rowing to Success” programme in Chester, funded by the Westminster Foundation, while also driving impact reporting and learning across all Love Rowing projects.

We’re looking for someone with:

● Proven experience managing £100k+ youth-focused projects.

● A deep understanding of equality, diversity and inclusion.

● Strong skills in monitoring, evaluation, and storytelling through data.

● The ability to build relationships, solve problems, and inspire change.

You’ll work closely with British Rowing, Love Rowing, clubs, charities, and funders to ensure every project delivers measurable impact and lasting transformation.

Changing Lives Together

We are looking for an outstanding individual to join our Development and Alumni Relations team to help guide and deliver ourregular giving and stewardship programmes. The ideal candidate will have experience of running successful major fundraising appeals to large audiences. They will have the ability to draft persuasive and accurate copy to support both fundraising and stewardship literature. They will be highly motivated and creative, driving new initiatives to boost participation, increase overall giving, while also increasing retention of donors through an outstanding, tailored stewardship programme. They will be a team-player who can work autonomously when required, but can work collaboratively, and will support other team members with aspects of their work.

The Development and Alumni Relations Office leads the process of generating long-term and consistent voluntary income for Merchant Taylors’ School, and forrunning a comprehensive alumni and parental relations programme.

The Development Manager (Fundraising and Stewardship) will be responsible for planning, managing and having an input to the strategy for a regular giving programme at Merchant Taylors’ School, with a focus on increasing the participation (giving rates) of both our alumni and parental constituencies, as well as donor retention through planning and executing a stewardship programme for benefactors of all levels. Some face-to-face fundraising may also be required, particularly relating to legacy fundraising and the post-holder will build a portfolio of mid-level donors they will manage.

Finance Manager

Location: London/Hybrid
Department: Finance
Contract type: Permanent
Hours: Full Time (35) and Part Time considered
Salary: £45,000 - £55,000 per annum skills and experience dependant

Providing transformative financial strategy and performance for transformative social impact.

The Big Issue Group is looking to appoint 2 Finance Managers as part of a transformative approach to how are finance team support and advise our wider group of companies. One of which will support our Media, Commercial and Funding functions and the other will support our frontline (outreach and support) team, our Big Issue Recruit team and our central services team.

We’re on an exciting journey to modernise and transform our finance function—and we’re looking for driven, forward-thinking individuals to be part of it who are passionate about precision, process, and progress. Our goal is to build a finance team that not only delivers exceptional control and accuracy, but also acts as a proactive partner to the wider organisation.

These roles are ideal for proactive individuals with a strong background in financial management and a recognised UK accountancy qualification. You will play a key role in driving financial performance, ensuring compliance, and supporting strategic decision-making.

You will take the lead the preparation of monthly, quarterly, and annual financial reports, manage budgeting, forecasting, and variance analysis processes, oversee cash flow, working capital, and treasury functions and ensure compliance with FRS 102 and other relevant accounting standards, particularly around income recognition and disclosures.

You will also be building and maintaining working relationships with teams across the Big Issue Group and helping to build a team both for now and for the future by liaising with external auditors, tax advisors, and regulatory bodies, supervising and mentoring trainee finance staff, supporting strategic planning and business case development and implementing and improving financial controls and systems.

We’re creating a collaborative, digitally enabled environment where innovation is encouraged and knowledge is shared. Experience with cloud-based accounting tools (such as Xero and its ecosystem) is a plus, but more important is your mindset: curious, adaptable, and eager to make a difference. If you're ready to help shape a modern finance function that’s integrated, agile, and future-focused, we’d love to hear from you – please download the Job Pack from the link below (Big Issue Jobs Board - If viewing this on an external Jobs Board, please click through to the BIG Jobs Board) for a full description of the roles or click "Apply" to apply for the role!

Salary and Benefits offered:

• Salary of £45,000 - £55,000 per annum skills and experience dependant.
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Company Sick Pay
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
• Blue Light benefits card
• Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment

Workplace details

The role is based at our Head Office In Finsbury Park, London with Hybrid working available - a minimum of 2 days per week in the office.

Closing date - 12th October 2025 (23:59pm) Please Note: We may shortlist and interview before the stated closing date so please apply asap.

Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Changing Lives Community Interest Company.

REF-224 178

ROLE OVERVIEW

You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas.

You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK’s membership thrives and aligns with our purpose, mission and vision.

RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members, and Staff.

KEY TASKS AND RESPONSIBILITIES

• Regular communications and support to branches and lifesaving clubs
• Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond
• Conduct research and horizon scan for new opportunities for our members
• Conduct research to identify and understand potential new members and opportunities to support growth and meet need
• Conduct research to identify and connect with relevant external stakeholders
• Drive new membership onboarding, ensuring a seamless and effective experience
• Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes
• Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns
• Ensure clear and concise processes are in place to support membership experience, retention and growth
• Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends
• Develop tailored marketing materials to support our membership offer and recruit new members.
• Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society’s purpose, mission and vision.
• Respond to membership queries and provide an excellent service together with timely responses
• Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management.
• Manage data collection processes, including compliance requirements of membership criteria
• Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs
• Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction
• Support the development and refinement of directorate strategies
• Lead and deliver an annual membership survey and analysis to produce meaningful feedback
• Ensure that all membership processes and policies are up to date
• Attend the RLSS UK Sports Committee
• Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events
• Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs
• Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership

OTHER DUTIES & RESPONSIBILITIES

• Lead on and support ad hoc projects as required
• Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining upto-date documentation as part of RLSS UK’s compliance programme.
• To demonstrate and uphold the Society’s values and behavioural standards at all times.
• To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

PERSON SPECIFICATION

Essential Relevant Experience, Skills and/or Aptitudes

• At least 10+ years’ experience in a Membership role
• Significant experience of working at a leadership role level ideally in a membership organisation
• Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders
• Demonstrable experience of membership retention and acquisition
• Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation
• Demonstrable experience of delivering member-focused solutions within a membership organisation
• Excellent communication, engagement and interpersonal skills
• Excellent presentation, listening and negotiation skills
• Proficiency in CRM software and MS Office applications
• Willingness and ability to travel as required for the role including occasional evenings and weekends

Desirable Relevant Experience, Skills and/or Aptitudes

• Knowledge and understanding of RLSS UK
• Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership
• Understanding and experience of the application of safeguarding law

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Medical Scheme*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme via Health Assured
• Life Assurance Scheme
• Howdens Sports Benefits/Perks at Work
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company Events and more!

*Subject to eligibility criteria

YOUR APPLICATION

Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership

Closing Date – 11.59pm, Sunday 5th October 2025

Interview Date – TBC, at our Worcester Head Office

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.