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Team:  Centre

Location: Tyneside

Work pattern: 35 hours per week, on a 2 week rota working every other weekend

Salary: Up to £23,943 per year

Contract:12 month fixed term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Receptionist: 

• To play an integral role within the centre team, providing a welcoming and professional first point of contact for members of the public, volunteers and other stakeholders. The role provides information and assistance through telephone, face-to-face and digital communication, alongside essential administrative and operational support to help the centre run smoothly and effectively.  

About the Centre team: 

• Our centres care for thousands of cats each year until they are able to find a loving new home

• Our dedicated team of staff and volunteers work together to provide the best possible care for the cats at our centre, while supporting the many different activities that help keep the centre running smoothly. 

What we’re looking for in our Receptionist: 

• previous administration or customer service experience 

• a confident communicator with excellent organisational skills

• a valid driving license (automatic or manual) and comfortable driving a small van

• ability to work on own initiative accurately and under pressure 

• experience using Microsoft Office, including Outlook, Word and Excel 

What we can offer you in a role where you make a difference to cats’ lives every day:

• Health and wellbeing benefits to help you stay well at work

• Ongoing learning and development to help you build your skills and grow your career

• 26 days’ annual leave, increasing with service

• A competitive contributory pension scheme and life assurance for peace of mind

• Practical financial support, including access to Salary Finance

• Everyday support such as eye care vouchers and confidential advice services

• Enhanced sick pay and family-friendly policies to support you when it matters most

• Access to discounted pet insurance to help care for your pet’s health

• Find out more about our reward package:  

Interested? Here’s how to apply: 

Application closing date: 23 November 2026

Interview date: 03 December 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.. 

If successful, your recruitment journey will include: 

1. anonymised application form 

1. in-person interview at the centre

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.