Director of Business Operations

Harris Hill is delighted to be partnering with a well-established healthcare charity to recruit a Director of Business Operations.

Salary: Circa £75,000

This is an exciting opportunity for an experienced operational leader to join the Senior Leadership Team and play a key role in shaping and delivering the organisation's operational strategy, ensuring the effective delivery of high-quality, patient-centred services.

The Role

Reporting to the Chief Executive, you will lead the organisation's non-clinical support functions, including Bookings, Reception, Medical Secretaries, IT and Estates.

Key responsibilities include:

• Providing strategic leadership across non-clinical operations and support functions.
• Leading, developing and motivating multidisciplinary teams, ensuring effective performance management and staff development.
• Driving service improvements, streamlining processes and enhancing the patient experience.
• Overseeing IT strategy, digital transformation, information governance and cyber security.
• Managing Estates and Facilities, ensuring a safe, compliant and well-maintained environment.
• Leading on operational governance, risk management, CQC compliance and business continuity.
• Managing operational and capital budgets, procurement, contracts and supplier relationships.
• Developing and monitoring KPIs, service level agreements and operational performance.
• Supporting the development of new services, partnerships and organisational initiatives.
• Contributing to strategic planning and reporting to the Board and senior stakeholders.
• Acting as the organisation's Senior Information Risk Owner (SIRO).

About You

We are looking for a confident and collaborative senior leader with experience of managing complex operational services and delivering organisational change.

You will ideally bring:

• Significant senior management experience, preferably within healthcare, the charity sector or another regulated environment.
• Proven experience of leading multidisciplinary teams and operational functions.
• Strong knowledge of governance, risk management and regulatory compliance.
• Experience of delivering service improvement, transformation and change management.
• Understanding of IT infrastructure, digital systems and cyber security.
• Strong financial and commercial acumen, including budget management and procurement.
• Experience of managing contracts, suppliers and external stakeholders.
• Excellent communication, influencing and relationship-building skills.
• A strategic, analytical and solutions-focused approach, with a commitment to continuous improvement.

You will be an inclusive and engaging leader, passionate about developing teams, improving services and ensuring operational excellence translates into an excellent patient experience.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.