Member Services Adviser Jobs

About Ashden  

Ashden boosts climate innovation in the UK and the Global South. Our support brings clean energy to villages and refugee camps and fixes up cold and draughty homes. It makes schools more sustainable, helps communities protect and restore the nature around them. Let’s Go Zero is a national campaign uniting teachers, pupils, parents and their schools as they all work together to be zero carbon by 2030. We’re also working with national government to ensure the right support is in place to help all schools reach this goal through seven policy actions.

The Let’s Go Zero campaign is seeking one Climate Action Advisor based in Cumbria or Lancashire, and one Climate Action Advisor based in North/North East Lincolnshire or Hull, as part of its new climate action advisors project. This initiative will link thousands of schools across the whole of England with advice and support from a network of 31 local climate experts.     

About the Role 

Do you have a passion for climate action? Are you confident engaging with external stakeholders? We're looking for two advisors to support school leaders, local authorities and others to carry out projects that reduce emissions and inspire students and the wider community. We know schools are eager to take climate action, but often lack the information to do so.

You will play an important role helping them develop their plans, secure funding, and work in partnership to achieve their goals. You will support future new initiatives announced by our coalition members, the Department for Education, or other organisations working in schools, to ensure a smooth flow of information, enabling schools to transition to zero carbon. 

This is an exciting and varied role, with the potential to support thousands of schools on their journey to zero carbon.

What you might find yourself doing: 

Climate action advice: 

• Advising school leaders, multi academy trust leaders, local authorities and local networks about climate action in buildings, estates and within school activities. 

• Developing relationships with local authorities, supporting their current initiatives, building on the work already being done to support schools in the area. 

• Attending and speaking in person at local and online events to encourage climate action and promoting sustainability.

• Visiting some schools in person to provide direct 1:1 guidance to school leaders. 

• Recording all school engagement, advice and action in the Let’s Go Zero tracker and ensuring all team members do the same. 

• Working in partnership with other Climate Action Advisors across England. 

Communications: 

• Communicating complex guidance to a mixed audience – helping school leaders, estates staff, finance teams and teachers to understand their impact and possible action. 

• Working with the communications team to generate insights into Let’s Go Zero’s work, contributing to articles and blogs. 

• Producing case studies of action in schools to be shared with the wider climate action network. 

About You 

  You’ll thrive in this role if you have: 

• Excellent interpersonal skills, a flexible approach and work well in a team. 

• A track-record in either climate change, decarbonisation, sustainability or education (obtained through previous roles, volunteering or other routes). 

• A passion and commitment to climate action.

• A good understanding of climate action in schools, colleges or nurseries.

• Excellent communication skills to be able to share guidance with school leaders individually and in groups.

• Strong organisational and time management skills with the ability to manage multiple tasks and prioritise accordingly. 

• A collaborative mindset with ability to work effectively with a range of partners and team members and colleagues to help them improve their skills and knowledge. 

• Good IT skills. 

It is also desirable (but not necessary) for you to have: 

• An understanding of decarbonisation in the education sector, government education and/or net zero policy. 

• Experience providing advice to others and explaining complex options. 

• The drive to be an active and self-led learner who keeps abreast of developments. 

• Flexibility to work outside office hours from time to time, using sustainable transport whenever possible. You will be managing your own diary.

• Experience of coordinating meetings and events involving multiple people/teams, with an education or environmental element. 

• Experience with MS Office suite systems. 

Application Process 

The Assessment Day will take place on Thursday 20th June at our office in London. We will reimburse travel expenses and pay a contribution towards your time.   

We particularly welcome applications from Black, Asian and minority ethnic candidates for this opportunity as they are currently under-represented at this level in our organisation, and across the climate sector.

Please let us know if you have accessibility needs and/or require reasonable adjustments.  

Disclosure and Barring Service (DBS) checks will be carried out for the successful candidate. 

Location:  Hybrid working between the Aldgate, London office and home.

Contract: Fixed term until 31 August 2025.

At  Asthma + Lung UK, we believe that our people are our greatest asset. We are dedicated to fostering a positive and inclusive work environment where every team member can thrive. We are seeking a dedicated and proactive People Advisor to join our HR team and help us make a difference!

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

As a People Advisor, you will play a crucial role in supporting our employees and managers across a range of HR functions. Your main responsibilities will include providing expert advice on HR policies, managing employee relations, managing the recruitment lifecycle and ensuring compliance with employment laws. You will have the opportunity to work on exciting people projects.

You will have excellent customer service skills, excellent IT skills  and experience working at an advisory level with HR. You will be organised, a good communicator and a team player.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Northern Ireland Policy Adviser

CARE Office, Belfast (hybrid working options may be considered)

£33,000-£37,000 (FTE) and generous staff benefits

Full time

NB. Part-time applications (minimum of three days per week) for this role will be considered. A part-time role would focus solely on Northern Ireland-specific projects. Please specify your preference when completing the application form.

CARE (Christian Action, Research and Education) has been at the heart of research, advocacy, education programmes and social action projects that have sought to change perceptions of how the Bible can be the basis of effective public policy solutions to some of our biggest social and political challenges for almost 40 years.

This is an exciting time to join CARE! Following the appointment of our new Chief Executive in 2021, we have embarked on an ambitious new strategy for engaging with politics and policy development across the UK – speaking out for the vulnerable and the voiceless, informed by our conviction that the Bible tells a better story for human flourishing.

To help enable this, we are looking to grow our expert and high-achieving Public Policy Team. We are looking for an experienced, innovative, creative, skilled and energetic policy professional who is excited by the prospect of developing policy from the ground up, and building expertise in diverse areas such as poverty, strengthening families, children and young people, beginning and end of life, violence against women, disability, addictions, older people, and freedom of speech and religion.

This will probably be your second or third role in this field, and there is a real opportunity to make your mark. You will be passionate about the relevance of God’s word for the politics and culture of today and excited about bringing faith, good research and practical evidence to bear on public policy and legislation in both Northern Ireland and Great Britain. You will be comfortable speaking to politicians, academics and members of church congregations alike.

For further information, read the detailed Job Profile. There is a genuine occupational requirement for this role to be filled by a Christian – see CARE’s statement of faith.

The role is based in CARE’s Belfast Office, though hybrid working options are available. This role is designed to have a 3:2 split working on Northern Ireland-specific projects, and broader policy work across Great Britain. As noted above, Part-Time applications for the 3-day Northern Ireland aspect of the role only may be considered. Please specify your preference when completing the application form.

To apply, please click the link below. 

The deadline for applications is 11pm on Sunday 9 June.

Shortlisted candidates will be contacted no later than Thursday 13 June, with interviews taking place the week commencing 17 June.

Why join Rotherham Hospice?

We believe in making a meaningful difference to the lives of patients and their families. As a member of our dedicated team, you'll have the opportunity to contribute to a community of care that goes beyond the ordinary. We value innovation, teamwork, and a commitment to excellence in all that we do. Join us in creating a compassionate and supportive environment where every team member plays a vital role in enhancing the quality of life for those we serve.

Why join us as Head of Inpatient Unit?

This is a new role being introduced within Rotherham Hospice which will provide expert operational leadership and clinical/professional accountability across all elements of the Hospice In-patient Unit. The operational remit of the role includes:

• Daily operational oversight of clinical service provision ensuring business continuity
• Working clinically a minimum of two days each week
• Provision of palliative & non-palliative care nursing across the 24/7 period
• Line management and supervision of the Hospice Inpatient Unit clinical team (excluding medical staff)
• Responsibility for all areas of clinical governance and risk management of the service
• Team integration and cross cover for the Head of the Hospice @ Home Team integration and partnership working across the Rotherham Hospice
• Working closely with our clinical and non-clinical teams, patients and loved ones will be responsible for the ongoing development of the Inpatient Unit clinical services.
• These will be aligned to the Hospice strategy, ensuring the needs of the patients and their loved ones are at the centre of the provision of high-quality services that deliver clinical excellence in line with CQC standards. 

Essential Qualifications & Experience

• Current active registration with the Nursing & Midwifery Council (NMC).
• First degree in Nursing.
• Palliative care qualification or equiavalent experience.
• Operational experience of service delivery within an Inpatient setting.
• Caring for palliative and end of life patients, families & loved ones.
• Advanced communication skills.
• Experience of leading staff delivering palliative & end of life care and influencing maintenance and improvement of standards.
• Experience of working in partnership with patients, families and loved ones to hear experiential feedback and understand the needs of future service provision.
• Developing and delivering internal and external training packages/programmes.
• Leading and line management of a multi-disciplinary team.
• Working with and supporting volunteers.
• Receiving and providing clinical supervision.
• Delivery of clinical governance and risk management through frameworks and systems.
• Delivery of clinical audit and effectiveness.
• Successful project management including change and continuous improvement delivery.
• Experience and understanding of demonstrating and evidencing compliance against CQC quality statements and the 2024 CQC framework.
• Understands own accountability as a Registered Health Care Professional.
• Effective time management and the ability to prioritise and organise competing demands.
• Good level of self-awareness and effective team working with the ability to communicate with staff at all levels to promote effective learning and improvement.
• Remains calm in all situations demonstrating emotional intelligence and self-awareness.
• Ability to communicate complex and highly sensitive information (both verbally and in writing).
• Identify, assess, and minimise clinical and non-clinical risks. Competence with clinical IT systems. Competence with all Microsoft or other IT systems used within the Hospice.
• Approachable, confident, compassionate.
• Professional, pleasant, and friendly demeanour.
• Full clean driving licence and daily access to a vehicle.
• Commitment to professional development of self and others.
• Insight into the wellbeing of self/others.
• Excellent communication and interpersonal skills.
• Able to work effectively and inclusively as a member of a team and autonomously as required. Empowering leadership and supervision style.
• Commitment to equal opportunity, diversity and inclusion.

All Hospice employees are offered the following benefits:

Holidays. A work-life balance is important for everyone, which is why we offer all employees 30 days annual leave per year (plus bank holidays), plus an additional day’s leave in every 5th year.

A supportive & comfortable working environment. Our Hospice is a calm and compassionate place to work, full of inspiring people who support one another. Hassle-free parking at no cost. No one is more than a couple of minutes’ walk from the Hospice.

Great meals & drinks. Because our culinary team prepares food for patients 24/7, they cook for us too. Buy a lovely lunch with 50% off without even leaving the building.

Reassurance. Whilst the here and now is important, we all think about the future. We offer employees a 6% pension after probation and a Life Assurance scheme which will pay 4x your annual salary should you die whilst working in our service.

Training & development. Every employee will be supported with their training and development needs and will be regularly supported by their line manager.

*To view the full job description/person specification including key responsibilities of the role, please see uploaded document attached.

Age UK's National Advice Line is recruiting for Information & Advice Advisors.

Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.

In height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. Due to the growing demand of this fantastic service, we are recruiting for some Information and Advice Advisors to join this friendly and supportive team.

If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you!

The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email.
In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people's rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.

This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park. Our team work from the office at least 1 day a week, but that can be more if you prefer.

Must haves:

* Excellent active listening
* Excellent oral and written communication skills
* Proficient in the use of IT e.g., Microsoft Office applications including Word, Excel, Teams, and SharePoint
* Previous experience of using multiple IT systems including CRM and other applications at the same time
* Ability to handle and present clearly and concisely large amounts of subject knowledge, often of a complex nature, both orally and in writing
* Accurate and attentive to detail
* Calm, empathic, compassionate
* Committed to providing a high quality service
* Committed to a team working approach.

Great to haves:
* Experience of providing information and advice on the telephone or face to face
* Experience of working with older peoples' issues
* Experience of working with social care/benefits
* An academic qualification at degree level.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

This role is part of the Wiltshire Project which provides individual and family support to domestic abuse for victims and their children.

Working with children and young people, the team will focus on delivering timely and high quality, trauma informed support to children who have been the victims of domestic abuse.

The exciting post will be working with children who have experienced or been affected by domestic abuse. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, with an emphasis on early intervention and awareness raising.

This is a fixed term contract to November 2025.

Key tasks and responsibilities include:

• To provide high quality, specialist support to children who have lived in a domestically abusive family.
• Enabling young people to access statutory and other services where appropriate.
• Managing a caseload and working proactively to support young people and their families
• To deliver educational, time-bound, 1 to 1 support sessions for children and young people.
• Provide specialist support to child victims, with a focus on empowering young people to make informed decisions.
• Ensure that children and young people have a thorough understanding of what constitutes a ‘healthy relationship’.
• Undertake risk assessments and implement robust safety management plans.
• Give practical and emotional support to children affected by domestic abuse.
• Work closely with multi-agency partners and the wider Wiltshire team to ensure that we maintain a focus on risk management and safeguarding.
• Work with your team and manager to develop early intervention resources.
• Engaging with and supporting the MARAC and MASH process, to ensure that the voice of victims is heard.

In addition, there will be the opportunity to work with the team and manager to develop and deliver new group work provision for young people.

This role will be based in our Trowbridge office, with a requirement to travel across Wiltshire. FearFree supports staff to work flexibly, with an ability to work in a hybrid fashion, both at home and in the office.

Key responsibilities:

• Manage a caseload of low to medium risk children and young people, predominantly through face to face appointments but also utilising virtual technologies.
• Complete an initial assessment of the child’s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating.
• Assess, manage and review risks to service users, colleagues and self, according to agreed procedures.
• Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk.
• Work with colleagues, health and social care professionals and multi-agency networks to evaluate caseload needs and the progress that has been made.
• Work directly and proactively with children and young people to help them to understand the impact that Domestic Abuse has had on them.
• Ensure personal safety and that of service users and other staff at all times.
• Respond to emergencies and crises with a focus on the child’s wellbeing and safeguarding.
• Plan and implement activities to promote self-awareness, confidence and participation for children.
• Provide person centred, trauma informed support to all your cases, to empower the young person to make informed choices.
• Enable service users to participate in the design, delivery and evaluation of services.
• Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
• Respond to a child’s individual learning needs and style, adapting practice as necessary.
• Work closely with schools and education establishments to ensure support offered to service users is appropriate, planned and coordinated.
• Keeping the child’s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child’s understanding around safeguarding and why we need to share certain things.
• Act as duty officer for Wiltshire, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota. Duty shifts will be 9 – 5 in the Trowbridge Office.
• To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.
• Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.
• To work alongside colleagues to deliver a whole family approach.
• Be proactive with your line manager to carry out periodic case reviews.
• Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.

Groups and Activities

• Work with the Childrens and Families Team Manager to develop and deliver, a group work intervention for young people.
• Assist with recruiting children and young people to be involved in the development of groups or activities, providing them with on-going support.
• Run groups for children and young people following a planned programme.

General

• Work at all times in accordance with the requirements of the Lone Working Policy and Procedure.
• Attend and contribute to team meetings.
• Update written and computerised records with accurate and clear information.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake agreed training and keep updated on changes in legislation, policy and best practice.
• To support additional duties at your team managers discretion.

Responsibilities

• Appropriately manage highly confidential information relating to vulnerable people.
• Ensure security of data, especially sensitive personal data, in line with the information security policy.
• Work within FearFree’ Policies and Procedures at all times.
• Be mindful of responsibilities in respect of health and safety.  In particular:

o Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;

o Take reasonable care for your own safety and for the safety of others who may foreseeably be affected by your actions at work;

o Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;

o Report all health and safety concerns to line managers;

o Assist with the completion of the risk assessment programme.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Hours: Full time, Mon to Fri, (37.5 hours per week)

Contract: Permanent

Location: Based at CAML offices in Mitcham and Morden and outreach locations. The post-holder may be required to work anywhere in South London

Salary: £29,930 - £33,256 dependent on experience

Annual Leave: 25 days, Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Sunday 2nd June 2024

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role.  If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of one year Citizens Advice Adviser (post certification) experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.

This role will support people with mental health difficulties referred by South West London and St George's Mental Health NHS Trust (SWLSTG) as part of their Community Transformation Programme. The service will support adults aged 18 years and over living in Merton who are experiencing mental health challenges and the carers of those individuals.

You will deliver a service providing advice for people that are referred from the Trust’s Single Point of Access (SPA) and other teams. You will manage an active caseload of people, providing a comprehensive advice and casework service to people experiencing mental health issues on issues such as benefits, income maximisation, debt and housing.

The service will also support people to access a range of opportunities in their community including services that support their social and emotional well-being, employment and volunteering opportunities and money and debt advice if needed.

The role will work in partnership with a team of health professionals and peer support workers, part of the role will be in supporting these professionals to identify where referrals are appropriate through feedback. Initial training will also be provided to all professionals on what outcomes we can achieve for service users.

Principal Responsibilities

Advice and casework

• Offer one off advice and casework (as applicable) to all clients referred via face to face appointments, online or telephone

• Ensure all clients are aware of the purpose and where to attend their appointment

• Ensure that all casework conforms to the Citizens Advice quality standards.

• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

• Ensure that all work conforms to our systems and procedures.

• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

• Being sensitive to clients’ needs and limitations to access support.

• Ensure income maximisation through the appropriate take up of income and application for discounts, including those relating to utilities, benefits, tax and housing.

• Provide full budgeting advice and where necessary refer for specialist debt advice and casework

• Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels.

• Assist clients with other related problems where they are an integral part of their case and refer to other adviser/s (for example DRO intermediary) or specialist agencies as appropriate.

• Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.

Project Management, co-ordination and partnerships

• Attend health management meetings (e.g. the Daily Integrated Allocations Meeting (DIAM) for referral discussions)

• Establish and manage an effective referral process from the SPA team and other SWLSTG teams/roles (e.g. Older Peoples Mental Health Team OPMH

• Keep in touch with local issues, developments and changes in procedures of other agencies including SWLSTG, other health service and the local authority. 

• Build relationships with peer support workers on the project

• Work to achievable targets in line with the criteria set by the funder.

• Refer clients to other advice services CAML offers and/or other local services for other associated issues e.g immigration advice

• Gather statistics and feedback in order to monitor and evaluate the service, ensuring that appropriate monitoring and data collection mechanisms are in place to demonstrate impact, outputs and outcomes and providing reports as required to the steering group, funders, and partners.

• Work with Head of Advice Services to produce reports and monitoring information about the service for the funder.

• Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.

Capacity Building and Training

• Deliver information sessions for peer support workers and NHS mental health teams to share knowledge about mental health and advice

Research & Campaigns

• Have responsibility for tracking and reporting on research and campaign issues. Assist with policy work by providing information about clients' circumstances.

• Gather and provide as necessary information about clients circumstances, case studies and statistical information on the number of clients and nature of cases where is an issue.

• Monitor service provision to ensure that it reaches the widest possible client group.

Professional Development

• Keep up to date with legislation, case law, policies and procedures and undertake appropriate training

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

• Ensure wider Citizens Advice Merton & Lambeth colleagues/partners aware of this service.

• Demonstrate commitment to the aims and principles of the Citizens Advice service.

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person Specification

Essential

1. Experience of supporting people with mental health issues and the ability to empathise, and to deliver advice in a kind and compassionate way.

2. A minimum of a year’s post certificate experience in delivering advice at a local Citizens Advice or similar.

3. Understanding of the link between mental health and other protected characteristics particularly in the context of Merton demographics

4. Ability to act on clients behalf and negotiate with external services where necessary in writing and on the telephone

5. Knowledge, experience of, and demonstrable ability to provide good quality advice and casework and write ups that meet Advice Quality Standards (AQS)

6. Ability to prioritise own work, meet deadlines and manage caseload.

7. Good interpersonal and communication skills, verbally and in writing.

8. Proven ability to build relationships with partners. 

Desirable

1. Experience working in partnership with the Health Sector

2. Ability to deliver training

This job description and personal specification does not form part of any contract.

Professional Development

The successful applicant will receive comprehensive induction to the charity and our work.  We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager. 

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website for more information and to find out how to apply. The deadline for applications is 6pm, Sunday 2nd June 2024.  If you do not hear from us, we are afraid your application was unsuccessful.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

We're looking for two kind, compassionate and resilient Independent Domestic Violence Advisers to join our Homelessness service in London.

£31,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The London Domestic Abuse Advise Service provides support to address the risk of customers who are already involved with Look Ahead services. Customers are referred from all four specialisms of the organisation; Young People; Homelessness; Mental Health; and Learning Disabilities.

The role of an IDVA is to address the safety of victims and survivors of domestic abuse using DASH RIC and Individual Safety and Support Plans and represent the needs and values of each victim/survivor to external services. We take a trauma-informed and person-centred approach.

The post holder will be required to work alongside Look Ahead key workers and staff to support customers with complex needs are being supported by Look Ahead.

The post is restricted to females only due to the nature of the role. The occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies.

This role is a Fixed Term Contract, lasting nine months.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

KEY RESPONSIBILITIES: Look Ahead IDVAs have the personal qualities required to manage customer expectations alongside the responsibilities of their role. Day to day IDVA activities include:

Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
Building supportive, trusting relationships with customers and creating a positive atmosphere.
Regular attendance at Marac
Making relevant safeguarding referrals.
Support Customers to obtain Non-Molestation Orders where needed and any other civil remedies available to them.
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Attending all court and Case Management hearings with or as a representative for customers.
Supporting customers to set personalised goals in the form of a Safety and Support Plan.
Safety planning with customers.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

Look Ahead IDVAs embody and promote the organisations values of quality, creativity, innovation, continuous improvement, integrity, transparency, openness and trust.

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

Experience of working with survivors of domestic abuse
Knowledge of Safeguarding
Experience of Risk assessments and safety planning with domestic abuse victim/survivors

Desirable:

IDVA Qualification

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

We're looking for a kind, compassionate and resilient Independent Domestic Violence Adviser Team Leader to join our Homelessness service in Kent.

£35,855.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Look Ahead IDVA Managers provide a high-quality safe service to those at highest risk of domestic abuse.

The post holder will be responsible for leading a team that keeps the safety of victims of domestic abuse at the core of all processes. You will have overall responsibility for all clients accessing the service. The post holder will have good knowledge of the criminal justice system and an understanding of Marac protocols.

The manager will also raise awareness of male domestic abuse.

This role is a one year Fixed Term Contract.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Managing all referrals and allocating to the most appropriate IDVA according to current caseloads.
Co working complex cases.
Regular attendance at MARAC in order to advocate for clients by the sharing of information and risk management and ensuring Marac research and actions are recorded correctly.
Ensuring ongoing partnership working with services referring into the IDVA team.
Ensure the service adapts to work with a diverse cohort of survivors.
Ensuring all recording is completed including outcomes and closures in a timely manner.
Developing multi agency partnerships with statutory and non-statutory partners in the sector.
Carrying out regular supervisions with the IDVA team.
Carrying out regular Casework Management with all IDVA staff.
Completion of monthly case file audit.
Oversight and management of IDVA caseloads in accordance with Safelives guidance.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy

What you'll bring:

Essential:

IDVA Service Manager Qualification desirable but not essential.
IDVA qualification essential.
Have an excellent understanding of domestic abuse and the legal and civil remedies available to victims and survivors.
Experience of managing a team dealing with frontline high risk domestic abuse clients essential

Desirable:

Embody and promote the organisations values of quality, creativity, innovation, continuous improvement, integrity, transparency, openness and trust.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

caba’s purpose

as an occupational charity, caba helps the ICAEW community thrive by equipping individuals with the practical, emotional, or digital tools to manage whatever’s in front of them, from everyday situations to exceptional life-changing circumstances.

our vision is that everyone in the ICAEW community can fully participate in life. 

your role at caba

to support the delivery of service by providing person centred expert advice, guidance and advocacy case management support, ensuring that people access appropriate support and caba provides impactful solutions to a variety of presenting issues for people in need to help them achieve long term sustainability and empower them to have greater control over their lives.

your key responsibilities:

advice and advocacy

· provide advice, advocacy, support and guidance to service users based around the specific needs presented and/or holistically identified for service users’ in the UK and overseas who are in hardship, living with long-term physical and mental health issues, have caring responsibilities and/or are potentially vulnerable and in distressing or crisis situations. 

· take ownership of a full case workload, prioritising service users’ needs while engaging sensitively, research and propose an appropriate tailored course of action, confirming in writing so as to manage the service user expectations, and agree commitments, facilitating a positive service user journey.

· provide specialist advice and casework to service users with income maximisation, budgeting and challenging welfare benefit decisions, through detailed written submissions at mandatory reconsideration and appeal stages, including representation at first tier tribunal hearings and any other relevant hearings where appropriate.

· maintain safe working practices and ensure that home visits, safeguarding, GDPR and confidentiality procedures and policies are adhered to at all times.

· share insights with support service team and contribute to ongoing service development to ensure that the support meets the evolving needs of the service user.

grant making

· carrying out comprehensive reviews of applications for financial assistance on behalf of service users, writing accurate and impartial ‘reports’, preparing financial statements, making recommendations for donations and presenting to caba’s Support Fund members panel for approval or decline of financial assistance/donations/grants. 

casework management

· work collaboratively with the support services team by providing advice with day to day cases relating to welfare benefits, as well as taking part in technical case reviews with peers in meeting caba’s quality assurance standards.

· support the service users with completing caba’s outcome and feedback survey to capture information to measure impact and improve services

· liaise with internal and external stakeholders to promote and share understanding of caba in house services, economic and social issues affecting our UK and overseas service users

· maintain up-to-date information and input accurate data into the CRM database regarding each service user case and case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

to be successful, you’ll have:

• extensive knowledge of welfare benefits, health and social care, economic/social issues of those living inside and outside the UK
• case management and processes (advice and advocacy led support)
• person centred working – working with the person at the centre of the support
• safeguarding (adults and children), confidentiality and data protection procedures
• proven knowledge of the charity sector, agencies, contractors and local authorities
• good working knowledge of social security legislation that may impact or affect service users
• working to agreed objectives and within caba’s policies, procedures and processes
• able to plan and manage own workload and meet deadlines
• ability to identify areas for improvement (team services, processes)
• ability to collate information and use it to produce accurate, detailed and objective reports
• excellent administration skills and database and CRM system experience at a reporting and process level
• excellent written and verbal communication skills including the ability write clearly and keep accurate records with great attention to detail
• excellent IT skills including the ability to use Word, Excel, Outlook, Dynamics and Microsoft Teams
• extensive experience in an advice and advocacy role providing specialist advice and casework to service users
• substantive experience of providing welfare benefits advice, including up to date knowledge of statutory frameworks (mandatory reconsideration and appeal stages) and the ability to identify implications of change in legislation to welfare benefits 
• experience of dealing with a diverse group of people with complex support needs, living with a disability or long-term health condition acting with integrity and fairness while providing practical, long-term solutions
• experience of quality assurance processes.

why caba?

You’ll enjoy up to 10% pension contributions, private medical insurance, income protection insurance and a generous holiday allowance of 25 days per annum, plus bank holidays.

We work in a flexible hybrid model - one that creates the opportunity to work in your own way from home, but also provides a great opportunity to collaborate with our colleagues at our office. We have varied working patterns so we’re open to talking about any flexible working arrangements that could work for you.

Interested?

Take a look at the job description for further details. Applying is simple - send your CV and cover letter, along with our short application form, which shows us that you can make a success of the role. If you have links to any of your work, we’d love to see it - simply put them at the bottom of your application form.

If you want to become part of a welcoming, inclusive organisation that values your ideas and input, we want to hear from you.

 If you have any questions about the role, please contact Ola Opoosun, Head of Support Services for an informal discussion.

**Your appointment is subject to an Enhanced Disclosure and Barring Service (DBS) check

Deadline for applications: 6th June 2024

Interview date: 13th June 2024

The role of the Support Officer within the Money Advice Team is to support clients who contact the office by email or telephone, offering them initial advice and support with welfare benefits, money management and emergency food, and referring to other organisations.  In addition, the role involves general administrative tasks such as responding to emails and messages, creating client records, and arranging appointments with Advisers.

Responsibilities and Duties 

Advice work and support 

• Triage people referred to the foodbank via Scottish Welfare Fund, and those who contact EFP directly, including information gathering, benefit checks, referrals for energy support and emergency food 

• Signpost people to external agencies and partner organisations 

• Create client records using Advice Pro, including verifying client information for accuracy and make amendments when necessary, ensuring people are aware of how their data is stored and used (GDPR) 

• Form completion with clients – for example Social Welfare Fund crisis and community grants 

• Attend training relevant to the post 

Admin support 

• Create debt packs to be sent to people, including creating template letters and ensuring documents are accurate and up to date and completion of income and expenditure forms 

• Scan and record letters received for advisers ensuring information is stored securely on Advice Pro

• Take minutes at team meetings 

• Collate statistical data

• Collate case studies of client success stories 

Other duties 

• Adhere to the policies and procedures of Edinburgh Food Project 

• Any other reasonable tasks as requested by the senior management team 

The independent domestic violence advocate will work closely with victims of domestic violence and other forms of violence and abuse, from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic violence at the highest risk and their children. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. 

The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment and enabling them to access their rights, make decisions and increase their life options. 

The Mental Health IDVA will be employed by FearFree to develop pathways and processes for the Mental Health IDVA working in tandem with staff from Devon Partnership Trust to identify both patients and staff who are currently experiencing Domestic Abuse.

The Mental Health IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service embedded within DPT to ensure all staff are aware of Domestic Abuse, and equipped to ask the right questions and encourage both patients and staff to engage with the support the Mental Health IDVA will bring to this environment.

The post holder will assist health practitioners to respond more effectively to domestic abuse, particularly those with complex and multiple needs, and will bring specialist knowledge and skills in empowering clients to seek the right support, and move forward.

The work will include providing specialist knowledge and expertise to other health care practitioners to ensure victims of domestic abuse (and their children) are safeguarded from further harm, to provide a strong partnership approach to service provision.

Priority will be given to medium and high risk cases that are employees and patients of DPT – those who do not live in Exeter/Mid Devon area to be sign-posted to specialist support within FearFree Devon, or referred to partner NDADA if living in North Devon. To work with all victims of abuse (male or female) who are currently registered with formal DPT support.

Key elements of the role include:  

· Providing priority support to both patients and staff at the hospital.

· Delivering Domestic Abuse training to all staff at the hospital equipping them to recognise all forms of Domestic Abuse and ensuring they are confident in starting those conversations, and seeking additional support from the Mental Health IDVA.

· Risk assessing and helping to keep service users safe through safety planning.

· Enabling victims to access and engage with statutory and other services.

· Engaging with and supporting the MARAC process, to ensure that the voice of victims is heard.

· Managing a caseload of medium to high-risk victims and working proactively to support them and their families.

· Develop and maintain working relationships with additional services relevant to this field.

· Ensure services and resources are appropriate and tailored to services users needs.

· Support the relationship build between client and statutory services.

Key Responsibilities:

· Hold a caseload and provide high-quality telephone and face to face crisis intervention, information, advocacy and support to both staff and patients at the hospital who have been identified as victims of Domestic Abuse.

· Proactively assess the needs and risks of clients regularly in line with FearFree policies and procedures, having full regard for case management, MARAC and safeguarding adults and children policies and procedures.

· Complete risk and safety plans for all clients, ensuring risk management and safety is at the heart of everything we do in line with company standards.

· Ensure all records comply with compliance and quality standards and information is recorded accurately and in a timely manner

·  Engage with all relevant support agencies,  acting as the “voice” of both staff and patient victims to seek support to address specific identified barriers.

· Support all caseload to access external support and sign-post where appropriate to enable caseload to engage with other organisations who can support them on their road to recovery.

· Work proactively to raise awareness of Domestic Abuse  and upskill all staff within the hospital to be able to identify potential Domestic Abuse, and seek support from the Mental Health IDVA.

· Attend regular safeguarding and domestic abuse meetings within DPT and health related settings to discuss active cases as required by the manager.

· Proactively assess the needs and safety of any children of the client and ensure that any risks/needs identified are addressed directly with them, having full regard to Safeguarding Children’s policy and complying with the Local Safeguarding Children requirements.

· Advise clients of their rights and options for seeking help and support from other agencies, making referrals, attending appointments with them when required, co-ordinating the provision of multi-agency support where necessary, and proactively advocating to ensure barriers to accessing support and protection are reduced.

· Proactively look for and implement innovative and creative ways of engaging vulnerable and hard to reach victims, particularly those with multiple needs, and sustain the engagement.

· Participate in multi-agency conferences and meetings in respect of children and adults at risk as required, providing reports and undertaking actions as necessary.

· Work in partnership with key agencies, particularly with external support agencies, to ensure effective joint working.

· At all times protect the safety and security of service users, staff, volunteers and buildings, and the confidentiality of records and other information in line with data protection requirements.

· To be flexible with meeting clients which may involve working outside of normal working hours.

· Produce data, reports, evaluations and undertake research, as requested and directed by the Manager.

General

· Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.

· Attend and contribute to team meetings.

· Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.

· Undertake agreed training and keep updated on changes in legislation, policy, and best practice.

· To support additional duties at your team managers discretion.

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 14th June, with interviews currently planned to take place the following week.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

£36,307 + 6% pension contribution

35  hours per week

Working closely with our Housing and Welfare Benefits Manager you will supervise advisors and volunteers, ensuring asylum seekers, refugees and migrants receive high quality housing and benefit advice. You will manage your own caseload, support the team to develop and contribute to our campaign work.

For more information, please refer to the job pack. To apply, please submit your CV and answer the application questions on Charity Job.

Deadline: 9am 24th June 2024

Interviews: Week commencing 1st July 2024