Office manager jobs

AAFDA was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.

Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown.  Most of these families suffer significant problems including relationship breakdown, job difficulties/loss and mental and physical health issues. We help these families in many ways, our prime function being to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.

AAFDA (Advocacy After Fatal Domestic Abuse) is a growing Charity and to meet the demands of this growth, we are looking for exceptional candidates to join our team in a highly rewarding opportunity. Although home based, some travel will be required - frequency will be commensurate to the role. We welcome applications from candidates with experience of domestic abuse.  We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.

Our Specialist Advocates support families impacted by fatal domestic abuse through provision of lay advocacy, for and on behalf of, families with a range of statutory service providers (e.g. those conducting reviews and inquiries, social services, police, housing) and work to build good relations between all parties.  To ensure that families get the support they need, you will use AAFDA’s Home Office endorsed seven-step approach to working with individuals and families, to ensure that they receive the best possible support and advocacy to restore dignity and relief for families and to help them cope and recover. Through trauma-informed approaches, you will:

listen to families and advocate for them in a complex system that too often treats them as passive participants and overlooks the value of their insight.
provide information, support, guidance, advice and advocacy on Domestic Homicide Reviews, Mental Health Reviews, Inquests, Independent Office of Police Conduct inquiries and other types of inquiries.
manage families’ expectations of the legal and procedural processes facing them by supporting families in meetings with agencies such as health, police and local authorities.
give families practical help on a wide range of issues - including help with letter writing or advocating with employers and local authorities on the families’ behalf.
Support AAFDA in our bringing families together in AAFDA’s peer support events, such as the Hear Our Voice weekend and the on-line peer support Zoom sessions, where families can speak with others to share their experiences and stories. This will involve occasional evening work.

In return for joining us, we will offer you:

25 days annual leave per annum, plus bank holidays
Excellent development and training opportunities
Pension Scheme
Healthcare Scheme
Employee Assist Scheme

Application Instructions

To apply for this role, please submit a supporting statement, outlining how you meet the person specification, along with your CV.

Applicants will be shortlisted according to how well they meet the criteria in the person specification. Please highlight and explain how you meet these in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants. Please note that we will not progress applications where the supporting statement does not address the criteria for the role being applied for.

About Strides HCC

Strides HCC has been operating in Islington for over 15 years. Our clinic offers longer-term (one year) Psychoanalytic/Psychodynamic Psychotherapy and Counselling to people who are looking to speak about a wide range of emotional issues. We operate on a subsidised fee scheme and offer clinical placements to trainee counsellors and psychotherapists working toward professional registration.

About the Role

As Counselling Service Administrator, you’ll provide essential support to the day-to-day operations of the service, including client communications, financial record-keeping, and coordination with our Clinical Managers, Counsellors and wider team. You’ll be a key point of contact for clients and colleagues, helping to maintain a welcoming and well-organised environment.

Why Join Us?

At Strides HCC, we offer a welcoming environment, opportunities for development, and the chance to contribute to a service that supports some of the most vulnerable members of our community.

You’ll be part of a well-established, dynamic team of 5 staff and over 40 counsellors and supervisors. We invest in our people through:

• Regular CPD and training opportunities

• Reflective practice

• Discounted therapy room hire

• Flexible working arrangements

We are committed to Equality, Diversity, and Inclusion, and warmly welcome applications from individuals of all backgrounds.

We are also committed to safeguarding children, young people, and vulnerable adults. Successful applicants will be required to undergo an Enhanced DBS check.

How to Apply:

If you are passionate about supporting accessible mental health services and meet the requirements outlined in the Job Specification, we would love to hear from you.

To apply, please send your CV and a tailored cover letter (maximum 2 pages) outlining how your skills and experience align with the role to:

Application deadline: 13 October 2025

Interviews: Face-to-face interviews will be held during the week commencing 20 October 2025 at HCC, 12 Woodfall Road, N4 3JD.

Role Title:  Digital Data Analytics Specialist
Salary: £48,166-£49,446 Pro-rata
Location: London-Hybrid
Tenure: 28 hours Part-Time, Permanent

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you passionate about data, digital strategy, and making a real-world impact? 

At ActionAid UK, we’re looking for a Senior Digital Analyst to help us harness the power of data to drive change and social justice.

In this exciting role, you’ll sit at the heart of our digital advocacy and fundraising efforts, working closely with colleagues across teams to improve our online performance. From analysing website journeys to optimising digital campaigns, your insights will fuel smarter decisions and more impactful outreach. You’ll take ownership of our tracking systems, manage tagging across platforms, and translate complex datasets into actionable insights that help us reach, engage, and mobilise supporters globally.

You’ll be the go-to expert for digital analytics tools like GA4, Google Tag Manager, Sprout Social, Google Ads, and Meta Business Manager, helping us monitor performance and shape strategy. Your days will be filled with solving real problems, identifying opportunities for conversion rate optimisation, improving SEO, and advising teams on user behaviour and engagement. As someone who thrives on precision and creativity, you’ll find joy in creating dashboards, evaluating campaigns, and ensuring we stay at the forefront of digital best practices.

Beyond the numbers, this role is about collaboration. You’ll run training sessions, contribute to cross-team initiatives, and help build a culture that values learning, equity, and innovation. Whether it’s leading on cookie consent frameworks or advising on the next big campaign, your work will be central to making ActionAid’s digital presence more effective and inclusive.

We’re looking for someone with hands-on experience in digital analytics, strong knowledge of GA4 and data visualisation tools, and a clear understanding of SEO, digital marketing, and data privacy. If you bring enthusiasm, strong communication skills, and a commitment to feminist and anti-racist principles, we want to hear from you.

The Ideal candidate will have:

• At least 1 year demonstrable experience in a digital analytics/marketing analytics role

• Advanced experience of website analysis including using GA4

• Knowledge of tracking and tagging, including events, pixels and UTM parameters, experience using Google Tag Manager

• Experience of using Power BI and/or Google Looker (Data Studio), and experience of data visualisation 

• Advanced experience of using SEO tools and techniques • Understanding of conversion rate optimisation

• Experience of writing reports and analysis for stakeholders 

• Excellent communication skills, verbal and written

At ActionAid UK, we believe in building a better, more equitable world—and that starts from within. Join us, and use your data skills to support meaningful, lasting change.

Additional information

Diversity, equality, inclusion and belonging:

Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.

AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.

Recruitment processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions.

Hosted by Results UK - The International Parliamentary Network for Education (IPNEd) works to mobilise the political leadership necessary to achieve the global promise of a quality education for all.

We are seeking a Communications Officer to oversee our internal and external communications, encompassing copywriting, storytelling, and content creation across all our communication channels. 

This is an exciting time to join the IPNEd secretariat, where you will have an unrivaled opportunity to support parliamentary action to drive educational progress.

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

This exciting post will be working with children who have experienced or been affected by domestic abuse and sexual violence. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, whilst working proactively with other professionals, with an emphasis on early intervention and awareness raising.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables. 

This role may include evening and weekend work when required. 

Key Responsibilities 

• Manage a caseload of low to high risk children and young people, predominantly through face to face appointments but also utilising virtual technologies and group work.

• Plan, recruit and deliver group work interventions for children and young people alongside colleagues. 

• Complete an initial assessment of the child’s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating. 

• Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk. 

• Proactively engage with children and young people affected by DA/SV by providing therapeutic sessions tailed to their needs in where they are in their recovery journey. 

• Risk assess and follow FearFree safety procedures to ensure personal safety and that of service users and other staff at all times. 

• Actively support carers and parents in how to support their CYP affected by trauma. This may include working together to ensure the child is support at every stage in their recovery journey. 

• Respond to emergencies and crises with a focus on the child’s wellbeing and safeguarding. 

• Provide child-centred, trauma responsive support to all your cases taking in considering different learning needs, to empower the young person to make informed choices. 

• Enable service users to participate in the design, delivery and evaluation of services. 

• Keeping the child’s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child’s understanding around safeguarding and why we need to share certain things. 

• Act as duty officer, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota.

• Work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse and sexual violence, in order to reduce the risk for service users and their families.

• Be proactive with your line manager to carry out periodic case reviews. 

• Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all. 

General 

• Live and embody the FearFree values.

• To promote the service to external agencies where applicable.   

• Give information and support to service users regarding their other needs and refer them to other support services as required.

• Ensure our service is widely accessible – adapting practice as required to suit individuals.

• Work across a large geographical area to ensure locality is not a barrier to accessing services. 

• Deliver training and information sessions to promote our service, and increase awareness and understanding of domestic abuse, sexual violence and stalking for victims and those who harm. 

• Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working. 

• Support other agencies in the identification and referral of domestic abuse, sexual violence and stalking issues via promotion of service and institutional advocacy. 

• Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures. 

• Engage with case management supervision, reflective practice and clinical supervision as required, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues. 

• Support colleagues in all services across FearFree as required. 

• Support the sustainability of the organisation by participating in fundraising activities and sharing ideas and contacts for income generation 

• To engage in and contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness. 

• Undertake all statutory and mandatory training, as required by the organisation.

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

What is the overall purpose of the role?

At Youth Action Alliance, our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future.

We are ambitious to grow, to continue supporting more young people and influence positive change. To achieve this, we are seeking to appoint a Lead Worker for the Gypsy, Roma and Irish Traveller cohort to develop and deliver an innovative and progressive project in a safe, industrious, and supportive environment, working primarily with this community.

The project provides the following for Gypsy, Roma and Irish Traveller young people 11-19 years old including;

• A weekly girls’ workshop
• Targeted mentoring and support - helping them to stay in education, enrol in college, seek work opportunities, and access additional support services.
• Off-site holiday activities

Please note, work may extend to ages 8–21, subject to funding.

Key Responsibilities

Programme Leadership & Delivery

• Plan and deliver an innovative, progressive programme of activities, developed in collaboration with young people and colleagues.
• Create safe, supportive spaces that foster personal and social development.
• Deliver 1 to1 and group support sessions through a variety of methods (in-person, phone, digital), providing advice, guidance, mentoring, and signposting to other services.
• Organise trips, workshops, and positive activities in line with the project delivery plan.

Project & Partnership Management

• Lead the day-to-day operational and administrative management of the project.
• Develop and manage partnerships with schools, local agencies, and trusted community stakeholders.
• Represent YAA at borough, London-wide, and partnership meetings to champion Traveller young people’s voices.
• Manage project budgets, expenditure records, and ensure assets and equipment are safeguarded.
• Supervise project staff, support workers, and facilitators, ensuring high-quality delivery and compliance with YAA standards.

Monitoring, Evaluation & Reporting

• Record attendance, case notes, and data consistently and accurately in the online database.
• Capture and share the impact of young people’s journeys through case studies, feedback, quotes, photos, and video.
• Produce monthly, quarterly, and annual performance reports for senior management and the Board of Trustees.
• Contribute to fundraising efforts by demonstrating impact and supporting applications to secure sustainable funding.

This job description cannot cover every task that may arise within the post at various times, and the post-holder will be expected to carry out other duties from time to time, which is broadly consistent with those in this document. This job description does not form part of the contract of employment.

Person Specification

Essential Skills & Experience

• A minimum Level 3 Youth Work qualification (or equivalent).
• Strong experience working with young people, ideally including the Traveller community.
• Skilled at building positive, trusting relationships with young people, families, and partners.
• Excellent organisational skills, able to manage multiple priorities and deadlines effectively.
• Confident communicator with strong literacy, report-writing, and presentation skills.
• Competent in MS Office (Word, Excel) and database systems for recording and reporting.
• A strong commitment to equity, inclusion, and safeguarding.

Desirable

• Experience within the charity, voluntary, or community sector.
• Understanding of the specific challenges facing Irish Traveller young people.
• Track record of partnership working and external stakeholder engagement.

Role Purpose:

About Sporting Assets

Sporting Assets is the leading provider of advisory and investment management services to the sport and physical activity sector in the UK. We manage impact investment funds that provide affordable patient loans to community-based organisations delivering impact through sport and physical activity. Investors and stakeholders in our funds include Sport England, National Governing Bodies, Trusts and Foundations such as the Bank Workers Charity, and Impact Investors including the Access Foundation and Better Society Capital.

Beyond our funds, we provide business advisory services to the sector, helping organisations such as clubs, infrastructure bodies and NGBs build capacity, develop investment cases and business plans to secure funding and finance plus other outcomes such as tenure to become more sustainable and impactful.

We work across the public, private, and charitable sectors, delivering practical, specialist advice backed by deep expertise in community engagement, enterprise and facility development, finance, and impact investing. Our advisory work equips organisations with the tools and capacity to deliver effectively, while our investments build more sustainable and impactful community sport enterprises.

In addition to our London office, we have recently opened an office in Leeds.

The Role

The successful candidate will play a key role in supporting the continued growth of Sporting Assets, advancing our mission to help create healthy, resilient communities with sport and physical activity at their core.

As a Senior Consultant, your primary responsibility will be to deliver a range of projects within the Advisory team. 

Key Responsibilities:

Reporting directly to the Head of Advisory, you will be responsible for:

• Project Leadership and Delivery. Leading and managing advisory projects from inception to delivery, ensuring high-quality outcomes for clients.
• Strategic and Operational Client Support. Providing client-facing support across business planning, financial sustainability, governance, stakeholder engagement, and impact measurement.
• Enterprise Growth and Community Development. Working closely with clients, funders and partners to deliver support and guidance enabling enterprise growth and community development within the sport and physical activity sector.
• Investment Readiness Support. Contributing to the development of new services and business opportunities aligned with our mission, including supporting our investment team to deliver investment readiness support across our fund portfolios.

Internally you will be:

• A Collaborative Team Leader. Contributing to a team environment that values knowledge sharing, continuous improvement, and inclusivity. Fostering a collaborative and positive team environment by contributing proactively, constructively, and setting a strong example for others.
• An active member of Sporting Assets. Actively contribute to our success by supporting stakeholder relationship building and assisting with securing commissions, marketing, and operational activities throughout the business.

The Individual

We are looking for someone with the following attributes:

• A self-motivated individual comfortable working independently and as part of a small, high performing team.
• Collaborative and adaptable, with a proactive approach to challenges.
• A solutions focused mindset with an ability to build trust and deliver meaningful value for clients and stakeholders.
• Motivated to catalyse lasting impact through sport by empowering communities to create impact.
• A team player willing to take initiative and support colleagues to ensure shared goals are met.
• Committed to equity, inclusion, and community empowerment.

Skills and Experience: 

Essential:

• Significant experience (typically 5+ years) in a consultancy, strategic, or senior programme role within the social and community enterprise sector, ideally in sport and physical activity.
• Strong track record of managing multiple projects and prioritising effectively under pressure.
• Deep understanding of how the community and social enterprise sector, ideally through sport, can contribute to wider social outcomes, including health, wellbeing, regeneration, inclusion, and community resilience.
• Experience in financial modelling, business planning and investment readiness support with a clear understanding of the key drivers of profitability and sustainable growth.
• Excellent communication and influencing skills, able to engage credibly with a diverse range of people and organisations including marginalised communities and senior leaders from public, commercial and community organisations.
• Strong analytical skills and problem-solving capabilities.
• Excellent empathy and active listening skills with the ability to connect with a wide range of stakeholders.
• Proven business coaching and mentoring skills supporting individuals and community organisations.

Desirable:

• Working knowledge of the legal and governance structures available to community based and socially driven organisations ideally including those operating in sport and physical activity.
• Working knowledge of community and social investment plus funding landscapes.
• Operational experience of community organisations and social enterprises, ideally in sport.
• Understanding of social impact measurement and reporting, including methods such as SROI, outcomes frameworks, theory of change and Power BI.

We do not expect candidates to possess all of these skills and competencies, importantly what we are looking for is someone who can show how their skills and experience could be adapted to fit this profile, if/where there are gaps.

If you’re a passionate advocate for community enterprise, driven by the power of sport to create social impact and committed to working collaboratively, we invite you to join our team as a Senior Consultant.

Interested candidates should submit a CV and covering letter outlining your interest in Sporting Assets and how you meet the qualifications and requirements for the role to Careers4Change.

Sporting Assets is an equal opportunity employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

Reporting To: Head of Advisory

Contract: Full time permanent

Salary: £42,500-£47,500

Date Closes: Tuesday 16th October

Support Dog is a unique and innovative national charity that has been transforming the lives of families affected by autism, epilepsy and disability for over 30 years.

Support Dogs trains and provides specialist assistance dog to give 100% reliable advance warning of epileptic seizures; to help children with autism to stay safe and better engage with the world around them. Our disability assistance dogs bring independence and a better quality of life for those with physical disabilities including MS, Cerebral Palsy and Fibromyalgia.

Founded and entirely based in Sheffield our charity operates across the UK, growing significantly over recent years. The demand for our work is overwhelming, with requests for support increasing ten-fold over the past few years. Support Dogs provides all of its services free of charge and relies entirely on voluntary donations for funding.

We are looking for a dedicated and organised Trusts and Grants Fundraiser to join our friendly and supportive team. Reporting to the Trusts and Development Manager, you’ll help identify and research prospective funders, prepare compelling applications, and build strong relationships with donors.

You’ll manage your own workload and portfolio of donors, writing applications and corresponding with donors. Helping to maintain accurate CRM records. You’ll also collaborate with colleagues across the organisation to gather stories, data, and insight to support your work.

Contract: Permanent, Part Time 0.6 FTE (21 hours per week)

Salary: £15,000 - £18,000 per annum (FTE £25,000 - £30,000 per annum) depending on experience

Reports to: Interim Chief Operating Officer

Location: ScreenSkills Office (min 4 times a week in the office)

ScreenSkills is the industry-led skills body for the screen industries - film, television (including children's, unscripted and high-end), VFX, animation and games. We are supporting the continued growth and future innovation across the whole of the UK by investing in the skilled and inclusive workforce who are critical to the global success of the screen sector.

The Operations Coordinator will provide vital support to ensure the smooth day-to-day operations of the organisation, providing key operations administrative support to areas including, but not limited to Facilities, Office, IT, Data, Health & Safety and Policies & Procedures.

Key responsibilities:

Facilities and Office Admin

• Act as the main point of contact for the ScreenSkills office as a key liaison with the serviced office team (Techspace), meeting and greeting visitors as a representative of the organisation, managing visitor passes etc.
• Provide general office support in the smooth running of the office operations, acting as a key liaison for all ScreenSkills staff, including the set-up and exit requirements for new-starters and leavers.
• Manage meeting room booking requests, alongside the CEO’s PA, overseeing requirements for internal/external meetings, helping coordinate bookings on ScreenSkills desk booking system.
• Coordinate enquiries to the wider operations team, managing email inboxes and any other reasonable communication duties as requested.
• Act as direct contact for business enquiries - answer, screen and forward incoming phone calls from 3CX (telephone switchboard).

IT and Software

• Ensure all staff have suitable IT equipment and telecoms (as authorised), liaising with our IT providers (TouchTec) as needed, ensuring fixed IT assets are assigned, tracked and reported to finance and the COO proficiently and in a timely manner.
• Ability to provide calm first-line basic technical support, troubleshooting issues with devices, software, hardware, meeting room AV and online platforms. Logging and tracking issues and following-up support tickets diligently.

Data and Compliance

• Coordinating data processing requirements in line with our policies. Assist with managing data as instructed and per our data handling and retention policies.
• Coordinate and track data subject access requests as these arise.

Health & Safety

• Coordinate general Health and Safety documentation within the organisation ensuring fire and general risk assessments are completed in a timely manner, working with HR to coordinate information between the Techspace team and our Fire Marshalls and First Aiders.
• Act as a First Aider and/or Fire Marshal for ScreenSkills staff.
• Arrange annual training for first aiders and fire marshals.

Policies and Procedures

• Monitor the organisation’s policies, ensuring relevant senior managers are aware of the schedule to review/update them.
• Signposting staff to relevant policies and procedures as requested.
• Coordinate and track the organisations’ complaints process.

The ideal candidate will have the following:

Essential:

• Proven experience working in a busy office and hybrid work environment, performing first class operations admin (e.g. office admin and or facilities coordinator tasks), supporting a hybrid/distributed workforce.
• Demonstrate experience acting as a key representative of the organisation in a “front-of-house” role, ensuring a professional and courteous communication style at all times.
• Ability to provide calm first line basic technical support, troubleshooting issues with devices, software, hardware, meeting-room AV and online platforms.
• Good working knowledge of all MS Office packages including Word, Excel and PowerPoint
• Experience with digital and remote communication tools such as Zoom and Microsoft Teams, and collaboration platforms.
• Familiarity with document and data management systems (e.g., SharePoint, OneDrive) for efficient document handling and sharing.
• Excellent time management.
• Ability to multi-task and prioritise workload effectively.
• Strong problem-solving skills, proactive in approach
• Ability to develop strong working relationships with stakeholders at all levels of the
• Organisation.
• Excellent interpersonal and communication skills (oral and written), including the ability to communicate effectively by telephone and in person.
• Understanding of the needs in handling confidential information.
• A calm, confident manner, able to work equally well both under instruction and independently.

Preferred:

• An interest and understanding of the screen sector and/or skills and training 
• Experience working in a matrix environment
• Previous IT experience
• Previous data and GDPR understanding
• Previous Health & Safety experience

Benefits: 

• 25 days annual leave plus bank holidays
• Employee Assistance Programme (EAP)
• Access to Reward Gateway (retailer discounts)
• Season Ticket Loan
• Eye Care scheme
• Cycle to work scheme
• Life Assurance
• Modern office space in Central London

We encourage early applications as we will review them throughout the advertising period and reserve the right to close the advert early.

If you require any support or personalisation during the application and selection process, please contact us as part of our reasonable adjustments approach.

In the last two years we have helped 48,447 people across: eLearning, training, events, mentoring, bursaries and stepping up programmes such as Trainee Finder, that’s why having diverse talents and being an organisation where colleagues feel included is crucial to us. We particularly welcome applications from under-represented groups such as returning parents or carers who are re-entering after a career break, women, people who are LGBTQ+, minority ethnic people, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, from a less advantaged socio-economic background as well as any other under-represented group.

Trustee

Royal Trinity Hospice

Clapham, London SW4

Trinity, the UK’s oldest hospice, was founded in 1891, and we have been an innovator and a leader in the hospice sector ever since.

Today, we provide expert specialist palliative and end of life care to over 2,500 patients each year from our state-of-the-art inpatient unit and in the community across seven central & south London boroughs.

In August 2019, the Care Quality Commission rated our care as Outstanding, and the impact of our new clinical model of care introduced in 2022 was recognised with a national Palliative and End of Life Care Award in 2025.

We are renowned for our patient-centred care and have an optimal nurse-to-patient ratio. This allows us to focus on high-quality nursing standards, giving clinicians the time and space to deliver the patient care that inspired them to join the profession.

We are an ambitious and forward-looking organisation with a clear strategic vision, with the goal of reaching even more people in our community who would benefit from our care.

We are working to do this within the context of the national hospice funding crisis and have a creative and robust financial plan to continue expanding our offer to beneficiaries.

This is an exciting time to be joining our organisation. We are looking for two trustees to join our Board, who will bring financial expertise, particularly in investments and fundraising, with the view that one individual will become the new Honorary Treasurer.

By joining the Board of Trinity, you’ll be joining a dedicated team with a shared ambition to provide the best quality care for our patients, helping them to make the best of every moment.

Potential Trustees should be able to demonstrate they have the following:

• Commitment to the charity and its vision and charitable objectives • Strategic vision suitable to support the charitable objectives

• Ability to make independent judgements and think creatively

• Understanding and acceptance of the legal duties, responsibilities and liabilities of charity trusteeship

• Ability to work effectively in a team

• Willingness to devote the necessary time and effort, including 10 meetings a year (4 Board; 4 sub-committee meetings; 2 Board Away Days)

• Willingness to attend fundraising and awareness raising events on behalf of the charity at least three times a year.

Our meetings:

• Our Board meetings are held four-times per year on Tuesday evenings, 17.00-19.00, in person at the hospice

• We run two whole-day Board Away Days each year to provide additional time for strategic discussion and trustee development

• We have four Committees which all meet four-times per year, with meetings on Tuesday afternoons and evenings, and Wednesday evenings 

For an informal chat or visit please contact Alexandra Letellier (Executive Office Manager) 

Closing date for applications: Sunday 12 October 2025

Interview and stakeholder panel: Thursday 30 October 2025

NB Voluntary Position

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Finance and Operations Co-Ordinator to play a pivotal role in our Modern Slavery Response Service in London.

Sounds great, what will I be doing?

You will provide organized administrative support to the Modern Slavery team. Following directions from Finance & Operations Team Manager, this will include assisting with all administrative processes including database 
procedures, data input, financial records, monthly reports, admin support for recruitment processes and referral pathways.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

You will bring experience of working with financial processes and case management systems, alongside the ability to deliver training to new staff, particularly in relation to administrative duties and processes. Highly competent in the use of MS Office, with intermediate Excel skills, you will also have strong knowledge of clerical and administrative procedures such as filing, record keeping, and general office management practices.

In addition, you will have a sound understanding of safeguarding issues and the ability to address them appropriately, ensuring safe and effective working practices. Your organisational skills, attention to detail, and ability to support both colleagues and wider service delivery will be key to succeeding in this role.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Head of Resident Services

Location: Blackheath (with regular travel to Beckenham)
Hours: Full-time, 37.5 hours per week
Salary: £60k – £65k, dependent on experience
Contract Type: Permanent
Reports to: Director of Resident Services
DBS: Enhanced with Barred List

Make a Difference Every Day

Morden College is a charity with a proud history of supporting older people to live independently, with dignity and purpose. We provide almshouse accommodation and care services across our Blackheath and Beckenham sites, and we’re looking for a dynamic, compassionate, and strategic leader to join us in this vital role as: Head of Resident Services.

About the Role

This is a pivotal leadership position where you’ll oversee the delivery of consistent, equitable, and sustainable services for residents living independently. You’ll lead a multi-skilled team and work collaboratively across departments and with external partners to ensure our residents receive the support they need to thrive.

You’ll be responsible for:

• Leading and developing the Resident Services Team
• Overseeing housing management, wellbeing services, and resident engagement
• Driving service improvement through data, insight, and technology
• Ensuring compliance with safeguarding, health & safety, and data protection
• Supporting residents with local authority services, benefits, and referrals
• Coordinating activities, events, and resident-led initiatives
• Managing guest accommodation and internal communications

About You

We’re looking for someone who:

• Has deep expertise in almshouse accommodation and resident support services
• Is an excellent people manager and communicator
• Understands the needs of older people and diverse communities
• Is confident using CRM systems and Microsoft Office tools
• Can lead with empathy, integrity, and strategic vision
• Has relevant qualifications or equivalent experience in service or housing management

Why Join Us?

At Morden College, you’ll be part of a team that challenges ageism, promotes healthy ageing, and combats loneliness. You’ll help shape services that make a real difference in people’s lives, while working in a values-led organisation that prioritises purpose, responsibility, and community.

RMF is a registered charity founded in 1855 whose aim is to assist registered doctors and their families who are in financial hardship. The Royal Medical Foundation is a charity based at Epsom College in Surrey, UK. It was founded in 1855 by Dr. John Propert. The foundation’s primary mission is to assist GMC-registered doctors and their families who are experiencing financial hardship. The foundation provides support in several ways: regular payments to doctors, widows, widowers, and children of doctors; One-off grants for emergency situations; and assistance with school fees for the children of doctors, helping to maintain educational stability during times of distress caused by illness, bereavement, or financial need.

The Role

The role will be assisting and supporting the case work manager in the good running, granting and management of awards to beneficiaries and the development of its impact in accordance with the RMF’s charitable objectives. The caseworker will report to the Case Work Manager but is accountable to the Chair of the RMF.

Case Work duties and responsibilities include but not limited to:

• Investigating all applications, which meet the Foundation’s guidelines to satisfy their eligibility for financial assistance. Checking the applicants’ personal and financial circumstances to make recommendations of the type and amount of assistance required. Investigating supporting documentation, potential beneficiaries and conducting due diligence to eliminate any fraudulent applications, particularly if information provided is inconsistent.

• Ensuring applicants meet the Foundation guidelines and eligibility criteria and provide the relevant information needed.

• Support the Casework Manager with preparing, drafting and presenting case papers for quarterly RMF Board meetings, as well as regularly reviewing cases and providing updates where necessary.

• Administering new and existing grants and awards, including administration of regular payments to beneficiaries. Maintaining regular contact with all beneficiaries and ensuring that any problems are dealt with swiftly. Regularly reviewing and updating existing beneficiaries’ financial circumstances and liaising with the finance department and Administrator accordingly.

• Signposting and referring as and when necessary to other agencies (e.g. social workers) and charities. Maintaining close liaison with all the other Medical Charities to ensure that all applicants receive the assistance they need, and to prevent unnecessary duplication in financial assistance. Attending regular meetings held by trusts and charities to stay connected with developments in the voluntary sector and for networking purposes.

• Signposting to support applicants with Welfare Benefit advice - ensuring that beneficiaries are in full receipt of all their eligible Welfare Benefits.

Office and management duties and responsibilities include but not limited to:

General Administration

• General office administration including dealing with all post, emails, and telephone calls for the RMF.

• Ensuring the various application forms and letter templates are kept up to date, including changes to state benefits.

• Track and monitor applicant and case load data, identifying any trends or patterns of behaviours.  Regularly monitor and update key metrics relating to applicants and case work including number of applicants per quarter and their profile/demographic, number of open and closed cases and report to the Board on a quarterly basis.

• Draft a quarterly report to the Board, monitoring data and identifying trends relating to key metrics relating to applicants and case work including the number of applicants per quarter, their profile/demographic, number of open and closed cases.

• Providing timely information as requested by the auditors and responding to any queries form the Auditors. Assisting the Director of Finance and Secretary to Council in preparing for and drafting the Annual Report and Financial Statement.

RMF Board Meetings

• Support the Casework Manager  with preparing the case papers and all supporting documentation for the Board meetings.

• Preparing the award and refusal letters after each meeting, in line with decisions made as recorded in the Minutes.

• Managing and tracking each beneficiary offer and acceptance of award.

Payment Arrangements

• Ensuring there is sufficient funding available for awards agreed by the Trustees. Liaising with the finance team to ensure payments are made on time and are accurate.  Providing appropriate updated data to the Director of Finance (of Epsom College) to add to the Grants Financial Statement.

• Providing information for payment of the monthly BACS and other payments with supporting evidence and liaising with Director of Finance and Administrator for approval of payments.

• Ensuring the correct withdrawal of unused funds is put forward at each meeting and inform Accounts Department accordingly to deduct on the Grants Financial Statement when approved.

• Ensuring that the various payments requested by the beneficiaries are reasonable, are consistent with the minuted decision, that funding is available, and payment is actioned appropriately.

Marketing and Profile raising

• Support the Caseworker Manager in developing and implementing plans to raise the profile of the RMF and target appropriate audiences within the medical sector to increase appropriate applications and report back to the Board.

• Assisting the Caseworker Manager in raising awareness of the work of RMF including writing articles for medical publications, applying for charity grants and awards as well participating in charity award events;

Compliance

• Reporting any safeguarding concerns to the Casework Manager (or other senior manager) who will escalate to the Safeguarding Lead where appropriate – following all safeguarding policies and procedures.

• Maintaining up to date knowledge of relevant regulatory and legislative guidance applicable to the Charity, including the Charities Commission guidance.

•  Ensure board reporting, recording keeping and working practices are compliant with Data Protection principles, UK GDPR and other regulatory requirements;

• Maintaining a high standard of record keeping and detailed case records, including attendance notes of any communication with applicants.

Qualifications, skills, attributes, and experience

• Experience in promoting a charity’s mission and goals to offer appropriate support to potential applicants
• A good working knowledge of the processing of grants and awards in compliance with regulatory standards, alongside financial acumen
• Strong working knowledge of the advice sector,  and the welfare benefits system to support the Charity’s beneficiaries, maximising their income and providing holistic signposting to other services
• An excellent understanding of the Data Protection and UK GDPR
• Excellent administrative skills and casework recording, with an attention to detail
• Excellent communication skills and the ability to listen and discuss sometimes sensitive and challenging information, and impart information in a way that is accessible to applicants, Trustees, and the wider community.
• Empathy and the ability to identify applicant’s areas of need
• Knowledge of working within safeguarding policies and principles
• Excellent time management and organisational skills and the ability to manage their workload
• Strong problem-solving and analytical skills 
• Resilience and the ability to maintain a professional approach even in difficult circumstances
• Excellent critical thinking skills
• Excellent administration and IT skills including competent user of Word, spreadsheets, database management systems and financial recording software, online portals and Microsoft Teams
• Ability to work from home with reliable, high speed internet

This role is under the employment of the RMF.  However, given the association and attendance from time to time at Epsom College all RMF staff are expected to be committed to the safeguarding and promoting the welfare of children and young people in addition to the applicants to and beneficiaries of the RMF. This will include regular attendance  training sessions and any other training required by Epsom College.

£28,000 - £30,450 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Healthcare Improvement Officer to join our Improvement Programmes Team and help us deliver exciting initiatives that support healthcare professionals to improve prostate cancer services across the UK. Examples of projects supported include work around establishing better Active Surveillance so that more men can avoid unnecessary radical treatment; work to restructure and make faster the diagnostic pathway; work to coordinate with primary care and support earlier diagnosis; new surgical procedures that spare men the burden of incontinence. You can read more about our work on our website.

As Healthcare Improvement Officer, you’ll play a central role in making sure our programmes run smoothly and have maximum impact. You’ll oversee on the logistics and delivery of events across the UK and online, from our Clinical Champions Programme and Clinical Advisory Group meetings to our annual healthcare professional conference. You’ll also oversee recruitment for programmes, manage databases and monitoring systems, and handle financial processes such as invoices and purchase orders, ensuring everything is delivered on time and to a high standard.

Your work will range from planning and scheduling programmes, to procuring resources, preparing materials and helping to facilitate sessions so that participants are fully supported in their learning. You’ll also contribute to quality improvement project development and coordination, working with teams across Prostate Cancer UK to share good practice and expand the reach of our initiatives.

Engagement will be a key part of your role, from maintaining webpages and digital channels to supporting our alumni network through newsletters, communications and opportunities for continued involvement. You’ll help manage our online Clinical Champions learning hub and, with training provided, will also have the chance to coach and mentor clinicians using Insights Discovery (a psychometric tool helping people understand their own and others' behavioural preferences and communication styles).

What we want from you

We’re looking for someone who’s highly organised, comfortable working with people and able to keep several projects moving at once. Strong communication skills are essential, both written and verbal, with the ability to adapt your style to suit different audiences, from clinicians to colleagues across the organisation.

You’ll bring experience in event planning and support, along with project coordination, and you’ll be comfortable managing webpages and creating online content. The role involves building and maintaining strong relationships with a range of stakeholders, including healthcare professionals, colleagues and senior leaders, so collaboration will be second nature to you.

An understanding of the healthcare and/or charity sectors will be valuable, as will experience in presenting and facilitating discussions. You’ll also need excellent organisational skills, with the ability to prioritise effectively when things get busy.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 28th September 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 6th October 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.