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Closing in 4 days
Shooting Star Children's Hospices, Hampton (On-site)
£27,000 per year
Supporter Care Coordinator
Posted 6 days ago Quick Apply
Communications INC, London (Hybrid)
£30,000 per year
Posted 2 weeks ago Quick Apply
Rank Prize, Remote
£27,000 - £29,000 (£21,600 - £23,200 per year for 4 days a week) plus £1,200 working from home allowance per year
If you possess exceptional organisational abilities and have a proven track record in delivering successful events, this role is for you
Posted 1 week ago Quick Apply
Closing in 4 days
Together Trust, North West (On-site)
£23,412 per year FTE
Posted 2 weeks ago
Closing tomorrow
Dogs Trust, The Angel (Hybrid)
£28,000 per year
Interested in Fundraising and Dog Welfare? Do you have experience in a PA role, or similar?
Posted 1 week ago
Gender and Development Network, London (Hybrid)
£42,979 per year
Posted 6 days ago
NFP People, London (On-site)
£28,000-£30,000 depending on experience
Posted 5 days ago
Closing today at 23:59
Sustrans, Liverpool (Hybrid)
£28,831 per annum (pro rata for part time hours)
Posted 1 month ago
Closing today at 23:30
Class 13 CIO, Brixton (Hybrid)
28,000 Pro Rata
Posted 2 weeks ago Quick Apply
Closing tomorrow
The Conservation Volunteers, Hastings (On-site)
£24,024 per year
Posted 2 weeks ago
Page 3 of 13
London, Greater London (Hybrid)
Sheffield, South Yorkshire
£24,893-£26,203(London)/£23,620 - £24,329 (National) per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

FareShare

Job Description – Supply Chain and Logistics Coordinator (Charity Food Supply)

Reporting to: Transport & Logistics Manager

Location: Flexible, Hybrid – Sheffield or London office based

Contract: Permanent

Hours: 35 Hours, Full Time

Salary: £23,620- 24,329 (National) £24,893 - £26,203 (London)

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

As the UK’s national network of charitable food redistributors. We believe that no good food should go to waste. We redistribute surplus food to charities that turn it into meals. We are doers. We are a community. We change lives We have an excellent opportunity to join FareShare and if you feel that you would like to make a difference this may be the role for you.

The role

This important role sits within our Supply Chain and Logistics team who are responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK. You will assist the Supply Chain and Logistics Officers in their operational work on the team. The successful candidate will work closely with the Officers to support in liaising with FareShare food suppliers, transport partners and our Regional Centres in order to distribute food to our beneficiaries. The provision of excellent operational support and customer service is central to this role. It is essential that you are passionate about our vision, ensuring that no good food goes to waste. We are looking for organised people who are good at multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure.

Main areas of responsibility

Food Industry Customer Service

  • Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements
  • Assist in capturing key account information in our CRM system

Regional Centre allocation

  • Adhere to the requirements of the Network Service Level Agreement
  • Work with the Supply Chain and Logistics Officers to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste
  • Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food
  • Using our CRM system, maintain timely records of accounts, allocations, offers and case management
  • Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres

 Logistics and transport

  • Work with hauliers to plan transport requirements and ensure that we are able to meet network demand
  • Work with Regional Centres to coordinate and plan routes for internal FareShare logistics
  • Reactively solve transport issues throughout the working day

Data and analysis

  • Analyse Salesforce reports to increase efficiency of allocation
  • Use dashboards to monitor network issues

Team coordination and representation

  • Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team
  • Support the training of new team members
  • Keep team process instructions up to date

Person Specification

Essential Criteria

  • An understanding of food insecurity and sustainability issues, and passion for the mission and values of FareShare
  • Excellent communication skills (written and oral)
  • Evidenced problem solving ability
  • Excellent customer service skills
  • Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks
  • Computer literate with good working knowledge of MS Office, in particular Excel and Word
  • Self-starter, ability to work within clearly defined and agreed parameters with limited supervision

 Desirable

  • Salesforce or similar CRM system experience
  • Experience of working as part of a project team with some responsibility for delivery of a project
  • Experience of working in a fast paced and pressured operations role
  • Experience of working in a customer service environment

Competencies and Behaviours

  • Treating people with respect, being inclusive
  • A natural inclination for problem solving
  • Comfortable in a busy working environment managing competing pressures
  • A desire for continuous improvement in individual and team processes and responsibilities

Benefits

  • Hybrid / Flexible working, with regular UK travel
  • 28 days’ annual leave + 8 bank holidays
  • Employers pension contribution
  • Employee Assistance Program
  • Interest free bicycle purchase loan scheme
  • Season ticket loan
Application resources
Posted by
FareShare View profile Company size Size: 51 - 100
Posted on: 05 June 2024
Closing date: 19 June 2024 at 10:00
Tags: Business Development,Operations