Peer Jobs
INTRODUCTION TO GIRLS NOT BRIDES
Girls Not Brides is the only global organisation uniquely focused on creating and sustaining a worldwide movement to end child marriage and ensuring that this movement leads to tangible change for the girls at risk or affected by the practice. We are a network of over 1400 civil society organisations in over 100 countries working in partnership to end child marriage.
Our vision is a world without child marriage where girls and women enjoy equal status with boys and men and are able to achieve their full potential in all aspects of their lives. Our vision challenges deeply embedded social norms that harm the lives of girls, women and their communities.
INTRODUCTION TO THE ROLE
Girls Not Brides is looking for a Head of Research, Evidence and Learning to lead the secretariat’s work on research, evidence, data and learning to inform impactful action on ending child, early and forced marriage and unions (CEFMU). The successful candidate leads the Evidence and Learning Team and works closely with all teams to ensure Girls Not Brides is a go-to and trusted source for evidence and shared learning on what works to address CEFMU and support married girls, globally and in priority regions where we work. The role holder ensures the Girls Not Brides secretariat is a highly effective learning and knowledge hub on CEFMU, co-creating and sharing collective insights and evidence to strengthen our programme, advocacy and policy work driving impact across the movement.
Working closely with Teams in Africa, Asia and Latin America and the Caribbean (LAC), they provide strategic leadership to increase uptake of research, evidence and collective knowledge by member organisations to enable more effective evidence-based action to end child marriage at all levels. Moreover, the role ensures we continue to play a leading role in coordinating global, regional and national evidence generation through convening diverse stakeholders, identifying evidence gaps and catalyzing collective efforts to strengthen the evidence base on what works to end child marriage.
In close collaboration with the Director of Learning, Evidence and Impact, the Head of Research, Evidence and Learning plays a leadership role in ensuring the timely and quality implementation and delivery of two key areas of the Strategic Objective on Learning of Girls Not Brides’ Secretariat Strategy 2022-2025. The role holder will work closely with the Monitoring, Evaluation, Accountability and Learning (MEAL) and Impact team withing the same directorate but will not lead on the organisation’s MEAL work.
About You
We are looking for a passionate and inclusive leader with demonstrable experience in research, evidence and learning and supporting the uptake of evidence for programming, advocacy and policy influencing gender justice and social change issues. The ideal candidate will be an empowering and collaborative team leader, who is able to provide strategic leadership as well as be a good people manager. We are not looking for a MEAL specialist, but rather an individual who has experience and knowledge of translating research, data and evidence into impactful advocacy and programming.
KEY RESPONSIBILITIES
Leads Girls Not Brides work to leverage knowledge, learning and evidence for impactful action to address child early and forced marriage and unions (CEFMU) across the movement.
- In close collaboration with the Director for Learning, Evidence and Impact, plays a leadership role in ensuring the timely and quality implementation and delivery of two key areas of the Strategic Objective on Learning of Girls Not Brides’ Secretariat Strategy 2022-2025, namely: 1) “Highly effective learning and knowledge hub co-creating and sharing collective insights and evidence to drive impact”, 2) “Stronger coordination of global, regional, and national evidence generation which supports the movement’s efforts to accelerate change to end child marriage”.
- Using a collaborative approach, manages a effective Evidence and Learning Team, consisting of up to five individuals, including performance management, professional development and providing ongoing support to individuals.
- As a member of the Advisory Management Team, contributes to key internal strategic and decision-making spaces.
- Works closely with the Teams in Africa, Asia and LAC, as well as the Impact and Global Advocacy teams to deliver the organisation’s learning priorities and ambition.
- Leads the Learning Team’s strategy and work planning, budgeting, and tracking of progress against the organisation’s key performance indicators.
- Contributes to development of funding proposals as requested.
- Leads the Learning Team’s work on ensuring Girls Not Brides is a go-to and trusted source for evidence and shared learning on what works to end CEFMU and support married girls.
Leads Girls Not Brides’ work as a global knowledge and learning hub.
- Oversee the development and implementation of Girls Not Brides’ Knowledge and Learning Hub, that ensures the secretariat is a go-to place for learning and evidence on CEFMU.
- Working with the Learning Team, oversees knowledge management activities for Girls Not Brides ensuring the organisation has the latest learning, evidence and data on CEFMU and has up-to-date evidence-based key messages on CEFMU and relevant topics.
- Oversees the development of learning resources and opportunities on ending child marriage, including the development of thematic briefs, learning or research webinars, capacity enhancement sessions, peer learning sessions, etc.
- Works closely with Learning Team and teams in Africa, Asia and LAC to identify and respond to learning priorities of members organisations in the Global Partnership.
- In close collaboration with Heads of Africa, Asia and LAC Teams, oversees the development and implementation of Girls Not Brides learning offer with National/State Partnerships, coalitions and members.
- In close collaboration with Teams in Africa, Asia and LAC, ensures the Secretariat works effectively with member organisations to document, collate and share information and evidence on what works to end CEFMU, and supports effective action and results within the global Partnership and broader movement.
- Oversees the timely and effective dissemination of key evidence and learning to all audiences through different channels e.g. newsletter, webinar, etc.
Leads on the uptake of knowledge, learning and evidence by member organisations to increase the quality and impact of programming and evidence-based influencing.
Working closely with the Learning Team and colleagues in Africa, Asia and LAC teams:
- Supports the facilitation of knowledge exchange with and between member organisations, National and State Partnerships and coalitions and the broader movement.
- Ensures Girls Not Brides provides technical assistance on learning, data and evidence to selected National/State Partnerships and coalitions to inform and strengthen their collective advocacy and programming.
- Contributes to translate learning and knowledge into impactful advocacy and policy influencing initiatives and programmes.
Oversees Girls Not Brides’ role to promote a stronger coordination of evidence generation at all levels.
- Working closely with the Research Manager, oversees the work of the Child Marriage Research to Action Network (CRANK) to support stronger coordination of global, regional, and national evidence generation which supports the movement’s efforts to accelerate change to end child marriage.
- Contributes to reinforce strategic partnerships with key stakeholders and to position Girls Not Brides with key research actors in the field such as the UN, academics, think tanks, etc. for better coordination in the field and stronger strategic collaborations.
- Works closely with the Research Manager, to provide strategic direction and advice to Teams in Africa, Asia and LAC for a stronger coordination of evidence generation at regional and national level.
- Promotes and advocates for a more equitable knowledge system.
Wider responsibilities of Girls Not Brides team members
- Commit to the mission and vision of Girls Not Brides, putting them at the forefront of all planning, work and actions.
- Uphold the core values of Girls Not Brides in all areas of work and interactions with colleagues, member organisations, partners, and other stakeholders.
- Comply with Girls Not Brides policies and processes, with particular attention to safeguarding, the code of conduct and data protection.
- Ensure that internal databases and monitoring information are kept fully up to date.
- Commit to ongoing personal development and learning.
- Fulfil any other reasonable requests for the advancement of Girls Not Brides.
PERSON SPECIFICATION
Essential experience
- Post graduate degree in a relevant area, such as social science, development studies, international relations, human rights or gender, or relevant proven professional experience.
- Significant experience in learning, evidence and research and supporting the uptake of evidence to strengthen programming, advocacy and policy outcomes and influencing on gender justice and social change issues.
- Proven experience in developing and managing effective and impactful teams, including strong and inclusive people management, line management of individuals, performance management, fostering ongoing professional development, team planning and budgeting.
- Track record of embedding a learning culture at the organisational level
- Demonstrable experience of designing and conducting quantitative and qualitative research and evaluations
- Knowledge and experience of gender transformative approaches and its application in research, programme and network spaces.
- Significant experience of working with a wide range of civil society organisations – from international NGOs to small grassroots organisations; knowledge of the challenges and opportunities facing civil society organisations working to promote a child rights/gender equality agenda.
Essential skills and knowledge
- A good understanding of the CEFMU evidence base.
- Sound understanding of policy issues related to development, human rights, and work related to CEFMU.
- Proven leadership skills in supporting teams to deliver impact across key areas of work, as well as experience in operationalising of strategic priorities.
- Ability to gather and research information from a broad range of sources, interpret complex and technical information and analyse data.
- Skills in quality assurance for research
- Excellent communication, networking and interpersonal skills, as well as the ability to collaborate with and inspire others.
- Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
- Strong writing skills, with an ability to write in a variety of styles, for different audiences.
- Strong ability to present complex information in a succinct and compelling way.
- Ability to deal with competing demands, multiple priorities, time constraints and unanticipated events.
- Strong strategic planning and project management skills.
- A keen eye for accuracy and attention to detail
- Advanced skills in Microsoft Office tools particularly Excel and PowerPoint
- Fluent written and spoken English.
- Ability to build strong relationships while working remotely.
Essential values and attributes
- Deep knowledge and experience of intersectional gender analysis and its application in programming, movement building, research and governance and a proven commitment to embody and advance gender equality.
- Skilled team worker with an inclusive and collaborative approach, in line with Girls Not Brides’ values.
Desirable
- Understanding of CEFMU from a feminist perspective and good links with key actors working to address CEFMU.
- Experience in working as part of a management team contributing to organisational and strategic decision-making.
- A good understanding and/or experience in the Humanitarian Sector.
- Commitment and ability to apply feminist leadership principles.
- Knowledge of French, Portugues or Spanish, or other relevant languages are highly desirable.
Safeguarding
Girls Not Brides is committed to safeguarding all children, young people and adults at risk with whom our staff and representatives work and interface. Any employment with Girls Not Brides may be subject to the satisfactory completion of a background check and a criminal records check, which can include but is not limited to: an overseas police record check, a Disclosure and Barring Service Check (for those based in the UK) or an International Criminal Record Check (if applicable).
Diversity at Girls Not Brides
Girls Not Brides is an equal opportunities employer. We embrace diversity, equal opportunity, and inclusion in a serious way. We are committed to building a staff body that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
How to apply
- The closing date for this role is 23:59 GMT on Sunday 23 June 2024.
- Interviews will be held onsite week commencing 8 July 2024.
To apply, please click on the ‘Apply now’ button on the job page and submit your CV and a brief cover letter clearly demonstrating how you meet the criteria.
We regret that due to the large number of applications anticipated, only shortlisted candidates will be contacted. candidate
We believe in a world without child marriage, where girls and women enjoy equal status with boys and men, and can achieve their full potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Trust Fundraiser
Employer - Kids
Location – Remote working as part of the Fundraising and Engagement Team. This role involves occasional travel to pre-arranged meetings and events with managers, peers, wider teams and current and potential partners.
Salary – £35,000
Hours – 36 (part time considered on request)
Experience – Proven track record of fundraising from trusts and foundations
Are you a creative and compelling communicator with a skill for distilling complex ideas and plans into persuasive cases for support?
Kids is looking for a Senior Trust Fundraiser. This is a fantastic role for an experienced trusts and foundations fundraiser looking to take the next step in their career. Working in a supportive and well established team, you will have the autonomy and agency to lead in developing innovative new funding asks working closely with service delivery colleagues. You will manage, maintain and enhance relationships with a portfolio of our existing partners and identify, approach and win the support of new supporters to expand our work. Through working collaboratively across the charity and producing high quality reports to our donors, you will see the tangible impact of your work on the lives of the disabled children and young people supported by the projects you fund.
You will work remotely but be in regular contact with our friendly and supportive team, with experienced colleagues on hand to answer any questions or lend a hand just a call, email or message away.
It’s a great time to join our Fundraising and Engagement team as we grown and diversify our income so that we can reach at least 120,000 disabled children and young people a year by 2027. As part of our Trusts and Foundations team you will work closely with a fellow Senior Trust Fundraiser and the Head of Trust Fundraising to raise vital funds to support Kids work (around £800k team target for this year).
Does this sound like you? Join us as a Senior Trust Fundraiser and work with a great organisation who truly cares about its people. Check out our mission and values at Kids and if you like what you see then apply today.
The Good stuff/Benefits
- Join a company that truly cares about your wellbeing
- Enjoy an enviable annual leave package, starting at a generous 25 days and growing each year up to 30 days.
- Option to buy an additional 5 days holiday.
- Enjoy your entitlement to Bank Holidays.
- We've got your back with Maternity and Paternity Pay.
- Rest easy knowing you're covered with our Death in Service plan.
- Invest in your pension plan with the option to top it up knowing that Kids is also contributing 3%.
- Achieve work-life harmony with flexible hours tailored to your needs.
- Unlock exclusive discounts at hundreds of online retailers through our employee benefits portal.
- Spread the word and reap the rewards with our enticing "Recommend a Friend" scheme.
- Access confidential support and expert guidance 24/7 through our Employee Assistance Programme, helping you navigate both personal and professional challenges.
- Take care of yourself with Company Sick Pay which you are entitled to from your first day.
- 5 days of paid family/carers leave.
- Salary sacrifice schemes available
- Develop your mentoring skills by either being a mentor or signing up for our mentoring programme.
- Expand your horizons with Kids online learning platforms, offering a wealth of professional courses for your personal and career development.
- Apprenticeship programmes available for employees
- Benefit from a colleague engagement programme enabling your voice to be heard.
- Lean on us during difficult times with Bereavement Leave.
What you will be doing as a Senior Trust Fundraiser:
- You will proactively and strategically develop national and regional funding bids, leading Kids relationships with a varied portfolio of funders.
- You will create and coordinate cross organisational project development groups and manage diverse priorities and input to craft national fundable projects that support the organisational strategies.
- You will build on relationships with existing supporters, working with service delivery staff to evidence impact in narrative and quantitative reports on funded projects and developing strategic applications to secure further support.
- You will ensure there is professional account management for all funders including updating on relevant developments within Kids, and to providing a range of opportunities to engage further with Kids work.
Personal qualities / experience required for the role of Senior Trust Fundraiser:
- You will have a minimum of two years’ experience as a trust fundraiser and a strong understanding of the sector
- You will have excellent written communication skills and the ability to craft coherent and compelling cases for support based on varied and complex information
- You will have an understanding of budgets and feel comfortable fielding questions about charity finances
- You will be confident in managing stakeholder relationships with a varied audience and have the ability to be responsive to different communication preferences and expectations
- You will have excellent interpersonal, communication and negotiation skills plus the ability to correspond with external and internal audiences
- Experience of using Microsoft, Excel and PowerPoint
To apply for this position please refer to our vacancies page at Kids and apply direct. Your supporting statement should highlight how your experience and personal qualities match those required for the role, which are outlined above.
Our Mission & Strategy
We’re here for children and young people with special education needs and disabilities, young carers and families. We’re on a mission to create a world where all kinds of children and young people have all kinds of opportunities. We create life-changing opportunities by providing a wide range of support. Together, we’ll empower disabled children to stand up for their rights.
Childhood should be a joyful time. But some children and young people living with special educational needs and disabilities are defined by what they cannot do.That’s wrong.
Every child should have an equal opportunity to play, learn, grow and thrive.
Because when the world says we can’t, Kids say we can.
Our strategic plan will enable us to reach 120,000 disabled young people and their families, every year, by 2027.
We welcome applications from individuals with disabilities or those who have personal experience with disability. Our goal is to create an environment where everyone feels valued and supported. We are dedicated to making our recruitment process accessible to all, and we are committed to making reasonable adjustments to accommodate the needs of disabled candidates and colleagues. For example, we ensure that our job advertisements are easily accessible, and upon request, we provide application forms in alternative formats, such as large print.
At Kids, we actively encourage individuals with disabilities to apply for positions by guaranteeing an interview to any disabled person who meets the job requirements outlined in the person specification. We understand that everyone may need different levels of support, so if required, assistance is available to help applicants complete their application forms. Our dedicated in-house Careers team is here to discuss the support options we can offer to ensure everyone has an equal opportunity to succeed.
We deeply value the safety and wellbeing of all individuals who interact with our services. Our staff members receive comprehensive training to recognise and address safeguarding concerns. We work closely with families and other organisations to take every reasonable measure to minimise the risk of harm to children, young people, and adults.
To uphold our commitment to inclusivity, we adhere to rigorous safer recruitment and selection procedures. We foster a culture of inclusivity and transparency, where any concerns regarding our personnel can be raised and addressed promptly and appropriately. By identifying and addressing concerning, problematic, or inappropriate behaviour early on, our aim is to create a safe and supportive environment for all.
Please be aware that our Safer Recruitment procedures include conducting a DBS check and a Colleague Suitability Declaration where applicable. We understand the importance of ensuring the safety of vulnerable individuals, and being listed on either of these Barred Lists prohibits individuals from legally working, applying for work, or volunteering in Regulated Activity involving children and/or adults.
Equality, Diversity, and Inclusion are fundamental principles that guide everything we do at Kids. We are committed to creating a diverse and inclusive workplace where everyone feels respected and valued. We strive to ensure that all members of the Kids team have equal access to employment opportunities, promotions, and professional development. Our commitment to inclusivity is embedded in our business planning, organisational structures, values and the personal development plans of all staff members. We believe that by embracing diversity and promoting inclusion, we can create a stronger and more vibrant community for everyone.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Praxis is a dynamic, award-winning human rights charity. We have 40 years of experience working with migrant communities in London. Our immigration advice service offers support to more than 2,000 people each year. Praxis provides a safe space and support through immigration advice and support to access services such as housing and health. We run peer support groups that build social networks and confidence. Together with people with lived experience, Praxis campaigns for a compassionate and humane immigration system where no one is discriminated against based on their immigration status, race, or class.
To support our continued growth, we are looking for a Fundraising Support Officer to join our growing Fundraising team to help increase income generation. This is an exciting time to join the organisation as we look to build a future of excellent frontline services and influential lived experience led campaigning.
You will play an integral role in the fundraising team in an ambitious organisation with exciting opportunities for fundraisers to contribute to growth and development.
We are looking for the below skills and experience:
· Working understanding of fundraising processes in charities, including grant funding, budgets and donations.
· Experience working with online payment/donation platforms, extracting and manipulating data.
· Experience of working with Salesforce and Google analytics, or keen willingness to learn.
· Strong communication skills, both written and verbal.
· Strong IT skills, including SharePoint and advanced Excel.
See the Person Specification and Job Description for more detail.
Our Attractive Benefits Package Includes
· A 35-hour working week including flexible working hours (pro rata for part time posts)
· A hybrid work model
· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
· Option to buy up to 3 days annual leave each year.
· 1-day additional birthday leave
· A defined contribution pension scheme
· Our employee assistance programme offers counselling and support for you 24/7.
· A season ticket loan to help you spread the cost of your commute.
We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.
Please see our website to find out more about our work.
For further details, please contact Gjori Langeland Head of Fundraising and Communications.
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted.
If you would like to speak to someone about any adjustments or have any questions, please contact us and we will be in touch with you to make the necessary arrangements.
We are taking a dynamic approach in recruiting for this role, applications for this role will be processed on a rolling basis.
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted.
If you would like to speak to someone about any adjustments or have any questions, please contact us and we will be in touch with you to make the necessary arrangements.
We are taking a dynamic approach in recruiting for this role, applications for this role will be processed on a rolling basis.
When politicians treat migrants with cruelty, we refuse to accept it. We give legal support, demand change, and never give in. Join us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join a team with a bold mission – at Swindon and Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Autism Practitioner will work with people across Swindon with Autism and mild to moderate mental health concerns at pre/post assessment stage. Your role is all about providing a collaborative and tailored approach.
What You'll Do:
Collaboration and Efficiency: Work hand-in-hand with other local agencies/organisations to effectively deliver a wide variety of wellbeing support for people with Autism.
Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
We have 3 contracts available 2 x 30 hours and 1 x 17.5 hours per week
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
- Managing a team as well as individual performance, through coaching and supporting Case Managers to problem solve and overcome obstacles or issues that prevent case progression.
- Making sound evidence based decisions, and effectively assessing and managing risk.
- Being accountable for the quality and timeliness of case progression, risk assessments and decisions, ensuring they are completed when and to the quality required.
Overview
At Guy’s & St Thomas’ Foundation, our mission is clear – to build the foundations of a healthier society.
As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.
We are looking for a permanent Gift Processing Coordinator and an interim Gift Processing Coordinator for a 12 month fixed term contract, to join the Finance team, focused on providing processing fundraising income at the Foundation, to support our three Charity brands - Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. Our fundraising is currently embarking on a period of growth with a strategy of investment and increased activity in order to achieve a step change growth in donation income.
This role will be primarily responsible for processing of all philanthropic donations to the Foundation efficiently and effectively. You will ensure all gift processing is completed to a high standard, coupled with the successful monthly reconciliation between the fundraising database and the charity bank account. Additionally, you will offer support to the Finance team in their mission to process and report financial information of the utmost quality. The Finance team is engaging, collaborative and supportive, as well as highly motivated and passionate about their work
Key Responsibilities
- Process donations onto the fundraising database meticulously, adhering to established guidance and procedures with exceptional accuracy.
- Collaborate with internal and external stakeholders, ensuring prompt and comprehensive responses to inquiries regarding gift processing, fostering constructive working relationships.
- Conduct visits to external fundraising sites to collect donations, including cash, employing responsible and secure procedures aligned with best practices.
- Import gifts and donor details from diverse fundraising platforms promptly, proactively identifying and rectifying any inaccuracies or errors.
- Monitor weekly banking activities and conduct monthly cumulative reconciliations, promptly investigating and resolving any discrepancies or issues.
- Collaborate with the Data and System Teams to develop and document gift processes, supporting any necessary system upgrades and refining processes as required.
- Deliver outstanding service to both internal and external stakeholders regarding gift processing inquiries, meeting response timeframes and resolving issues promptly.
- Support internal and external audits related to gift processing, promptly and comprehensively providing the required supporting documents.
- Provide assistance and perform other ad-hoc tasks as required within the Finance and Fundraising teams, contributing to a collaborative and supportive work environment.
Knowledge/ Qualifications
- Sound arithmetical abilities (Essential).
- Practical user experience with Microsoft Office skills, particularly Excel (Essential).
- Previous use of Raiser’s Edge or similar fundraising system (Desirable).
- CRM user (e.g. Salesforce) experience (Desirable).
Experience
- Minimum of 1 year’s working experience in the charity sector, ideally in gift processing function (Desirable).
Skills and Attributes
- Ensuring attention to detail and adherence to due process.
- Act as a self-starter who is adaptable and consistently works with integrity.
- Deliver responsive, consistent, and high-quality service to both internal and external stakeholders.
- Highly organised with the ability to prioritise a busy workload and work to tight deadlines.
- A team player who collaborates effectively with colleagues, supports team goals, and contributes positively to group dynamics.
- Resilient and adaptable, able to remain composed and effective when faced with challenges and rapidly changing circumstances.
- Demonstrate excellent written and oral communication skills.
- Good interpersonal skills and able to effectively liaise with both internal and external stakeholders.
- Committed to the principle of continuous improvement.
- Eager to acquire and develop new skills while assisting peers in their learning and development.
Benefits
- Up to 12% employer pension contributions
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Head of Communications & Media
Salary: £33,600 - £35,348 (pro rata) per annum (FTE £42,000 - £44,185)
Contract: Permanent
Hours: 28 hours per week. Flexibility in working pattern, in agreement with line manager
Based: Littlemore, Oxford with hybrid working
The Berks, Bucks & Oxon Wildlife Trust has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.
The Head of Communications & Media will help nature recover by effectively telling our stories to everyone in our three counties. You’ll use your way with words and your eye for a good image to lead on our local media, social media, online and video communications and publications. You’ll grow our audience and inspire even more people to take action for nature.
You’ll lead a fantastic and hard-working Communications Team and be part of the Trust’s wider leadership group, and you’ll use your creative flair and people-focused approach to get everyone involved in delivering the communications strategy.
What you’ll do
- Enhance the reputation of the Trust through effective communications and media
- Collaboratively lead on developing high profile advocacy and lobbying campaigns alongside the Policy & Public Affairs team
- Devise, oversee, maintain, and deliver BBOWT’s communications and engagement strategy across all platforms
What we’re looking for
- Demonstrable experience in communications and marketing, including media, digital communications, brand and social media
- Results-focused, adaptable, and able to manage multiple demands on the team’s time
- Significant experience of effective communications in a fundraising environment
- Experience of leading complex communications projects
- Ability to quickly build positive relationships with both internal and external stakeholders
For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you’ll also receive
- Generous annual leave entitlement with paid birthday leave, wellbeing days, urgent personal business leave and generous occupational sick pay
- Enhanced maternity, paternity, and family-friendly policies
- Flexible working to achieve work-life balance
- Salary exchange pension with generous employer contribution
- Learning & Development Programme for all
- Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to our EAP, providing you with immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access prescription service, a variety of discounts
- Salary sacrifice Cycle scheme & Electric Vehicle scheme
- Membership to BBOWT’s, and The Wildlife Trusts’, Staff Network Groups for social interaction, peer support, mentoring and personal development
The closing time and date for applications is 11.59pm on Monday 24th June 2024.
Stage 1 interviews will take place Monday 1st July, stage 2 interviews on Tuesday 9th July.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
BBOWT values diversity and inclusion and the benefits this brings. We want every candidate to have the best chance of success as part of this process. In order to do this, we know that some candidates will need reasonable adjustments. Adjustments could include us providing the questions in an alternative format, providing extra time for assessments. We are also very happy to make adjustments for interview, which could include aspects such as lighting, physical access or simply making us aware when you arrive where it would be best for you to sit.
Please contact us if there are any reasonable adjustments we can provide during the selection stages, including completing your application form.
When applying for the role you can expect to answer a few questions online relating to the skills required and what you would be doing in the role. Your responses will be anonymised, randomised and scored by a panel of reviewers.
You’ll also be asked for information about your background, anything you feel comfortable sharing will be anonymised and will not be shared as part of the selection process, it will only be used to help us understand how we are performing against our equal opportunities metrics. All candidates will receive feedback on their application.
To find out more about what we do please visit our website.
We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.
Berkshire, Buckinghamshire & Oxfordshire Wildlife Trust, The Lodge, 1 Armstrong Road, Littlemore, Oxford Oxon OX4 4XT
Registered Charity No. 204330.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be part of something amazing
We are looking for an organised and creative individual to join our service supporting Unpaid Carers in Lewisham to improve their health and wellbeing, and access support that meets their needs.
The team works with unpaid Adult Carers, Young Adult Carers and Young Carers and you will carry out home visits and community meetings, complete assessments, co-produce support plans, and develop effective relationships with Unpaid Carers, families, and professionals. You’ll build on your local knowledge to signpost and facilitate access to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities.
To facilitate group work, you will plan and deliver a programme of events, groups, activities, training and workshops. You’ll need to research and book trainers, venues, activities and resources, negotiate value for money, promote the calendar of events and manage bookings. The sessions will offer opportunities for Unpaid Carers to meet with peers, develop confidence, learn new skills, reduce social isolation, and improve their own wellbeing.
Applicants should have relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector, as well as experience of planning and delivering a programme of group work.
You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services. You should be an excellent communicator and able to motivate and empower others.
This is a full-time role. Driver and own car essential.
You can make a difference.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous 31 days annual leave entitlement plus bank holidays
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
The client requests no contact from agencies or media sales.
Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual
HMP Foston Hall and HMP Sudbury - Derbyshire
Ref: TMP-241
Are you a proactive, target-driven and collaborative individual with a proven record of assessing vocational qualifications to adults facing disadvantage and the ability to support people who have multiple and complex needs?
If so, join St Giles Trust as a Trainer Assessor, where you will provide a quality service to prisoners at HMP Foston Hall and HMP Sudbury who work across the establishment as peer advisors, which will involve training, supporting and assessing peer advisors to achieve their Level 3 Certificate in Advice and Guidance and other vocational qualifications whilst supporting them to progress onto further opportunities and sustainable employment.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Working as part of a larger Trainer and Assessor team, you will work with allocated learners to produce realistic assessment plans, assessing learners using a range of assessment methods appropriate for the vocational qualification assessment criteria, and provide vital one-to-one support to learners as appropriate, ensuring you monitor their progress towards timely completion and certification.
We will also rely on you to liaise and work in co-operation with the Trust’s internal quality assurers to ensure compliance with standards, to attend and participate in internal and external meetings, best practice seminars and continuous professional development opportunities, plus undertake the administration necessary for tracking learner progress. Working constructively with colleagues to achieve project targets and responding to requests for information are also both important elements of this role, as is supporting local community projects with advertising, recruiting, and facilitating Release on Temporary Licence (ROTLS).
What we are looking for
- Experience of working to targets and recording information to enable effective performance monitoring
- Level 3 Certificate in Assessing Vocational Achievement (or equivalent assessor certification)
- Sound understanding of the issues faced by project participants in accessing and sustaining training or employment and how these can be overcome
- Demonstrable ability to support and motivate learners with multiple complex needs
- Proven ability to apply a creative approach to assessing
- Ability to effectively assess evidence and identify assessment criteria using a range of assessment methods
- Excellent interpersonal, relationship-building and communication skills, both verbal and written
- A flexible, collaborative and professional approach to your work
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients. Successful applicants must therefore submit an Enhanced Adult Workforce DBS Check. Prison vetting is also a requirement for the role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, 4x Group Life Insurance, season ticket loan, eyecare scheme and much more.
Closing date: 9th June 2024
As an equity and inclusive employer, we welcome all applications, but we would particularly welcome applications from Global Majority People (Black, Asian, Brown, Dual Heritage), those living with a disability, those from a neurodiverse group, or have another protected characteristic. We value the positive impact and diversity that your lived experience can bring to our organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We are looking for a new Advocate to join our team in the East Riding of Yorkshire. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About the role
We have an exciting opportunity for an Advocate to join our team covering the East Riding of Yorkshire. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential.
About you
Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.
Benefits:
- 28 days annual leave plus bank holidays, pro-rata for part time employees
- 5% employer pension & 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted Gym Membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; midnight on 23rd June 2024, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.
We look forward to hearing from you.
NB:
If you don't already hold the Independent Advocacy Qualification, and you are successful in your application, it is a requirement that you complete this within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
Prospectus are excited to be working exclusively with Action Syria to help them recruit for their first Head of Development. Action Syria (formerly Hands Up Foundation) is a small and innovative charity that funds health and education programmes in Syria and neighbouring countries. Hands Up Foundation was founded in 2012 and has raised millions for humanitarian aid in Syria and surrounding countries. To mark their commitment to helping Syrian people affected by conflict, displacement, and natural disaster, they changed their name from Hands Up Foundation to Action Syria in 2024.
This role is offered on a flexible permanent contract basis paying a salary between £40,000 to £50,000 per annum with flexible hybrid working arrangements at their Office in Shoreditch.
This newly created role will be part of the senior leadership team and lead the fundraising function at Action Syria. The post holder will work with the CEO and team to deliver their ambitious fundraising goals over the next three years with an aim to increase annual income to £1 million. They will also aim to expand and diversify their supporter base with emphasis on attracting new audiences and networks; gaining more multi-year grants from Trusts, Foundations and major donors; building regular giving; joint fundraising partnerships (e.g. commercial partnerships); and building on current relationships with peer organizations which have a particular interest in Syria.
They are looking for someone with demonstrable experience of developing fundraising strategies, networking, and delivering to large income targets. They are looking for a candidate with a demonstrable track record of securing six figure funds from multiple sources and confident of working at a senior level externally. The ideal candidate will have an Interest in the Middle East and Action Syria’s cause.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Location (UK): Northern Ireland - Northwest region
Hours: 35 hours per week
Salary: £29,016 per annum
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Frequently across the region and occasionally to attend meetings/events across UK
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
Our Services and Influencing Directorate is a supportive team, passionate about providing high-quality services to people with arthritis, helping people to take greater control of their condition and to make positive, informed choices to live well with arthritis.
We are looking to develop our services in Northern Ireland to be able to offer services to people living with arthritis and chronic pain.
About the role
You will co-ordinate all aspects of the ‘Together Versus Arthritis’ project within the area, which involves recruiting volunteers, service promotion and building relationships in the community. You will be responsible for supporting volunteers to deliver services, as well as monitoring and evaluation, so that we can effectively demonstrate the impact the service is making.
The service offers peer-led self-management and physical activity courses both within communities and online. Courses are designed to support people to develop the confidence, knowledge, and skills to live well with their condition.
You will help us to develop and pilot services for young people transitioning from our Young People and families service to adult services.
You will help us to ensure our services reach diverse communities in the Northwest, by co-producing resources, building partnerships and testing ways of working.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
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Experience of delivering services within the voluntary sector.
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Experience of recruiting and supporting volunteers.
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Experience of building and maintaining relationships with local organisations and stakeholders, to develop effective partnerships.
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Experience of service monitoring, evaluation and delivering reports to meet targets.
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Strong communication skills – both written and verbal, and experience of presenting in front of groups of people.
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Strong administrative and IT skills – including MS Excel and Outlook.
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Strong organisational skills and the ability to prioritise work effectively.
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of this date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Interview
Interviews expected: Thursday 20 June in person - Venue in North West area to be confirmed.
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will be expected to maintain all existing relationships with grantees, as well as manage funding calls, applications, legal and financial elements, and reporting. You will have a strong understanding of research, a can-do attitude, and the appetite to work in a small, dynamic organisation.
You will be educated to degree level or above in health sciences, life sciences or with equivalent relevant experience. With experience of developing, monitoring, reporting and delivering multiple projects simultaneously, you will also be able to communicate complex scientific concepts in a clear and accessible way and be able to plan, budget and monitor grant award expenditure and be comfortable taking decisions and responsibility.
If you have strong research experience (in a research environment in academia, the charitable sector, or similar), enjoy working in a small team and are proactive, organised, rigorous and like variety, then please do get in touch!
The client requests no contact from agencies or media sales.
Hours: Full time, Mon to Fri, (37.5 hours per week)
Contract: Permanent
Location: Based at CAML offices in Mitcham and Morden and outreach locations. The post-holder may be required to work anywhere in South London
Salary: £29,930 - £33,256 dependent on experience
Annual Leave: 25 days, Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 16th June 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role. If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of one year Citizens Advice Adviser (post certification) experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.
This role will support people with mental health difficulties referred by South West London and St George's Mental Health NHS Trust (SWLSTG) as part of their Community Transformation Programme. The service will support adults aged 18 years and over living in Merton who are experiencing mental health challenges and the carers of those individuals.
You will deliver a service providing advice for people that are referred from the Trust’s Single Point of Access (SPA) and other teams. You will manage an active caseload of people, providing a comprehensive advice and casework service to people experiencing mental health issues on issues such as benefits, income maximisation, debt and housing.
The service will also support people to access a range of opportunities in their community including services that support their social and emotional well-being, employment and volunteering opportunities and money and debt advice if needed.
The role will work in partnership with a team of health professionals and peer support workers, part of the role will be in supporting these professionals to identify where referrals are appropriate through feedback. Initial training will also be provided to all professionals on what outcomes we can achieve for service users.
Principal Responsibilities
Advice and casework
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Offer one off advice and casework (as applicable) to all clients referred via face to face appointments, online or telephone
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Ensure all clients are aware of the purpose and where to attend their appointment
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Ensure that all casework conforms to the Citizens Advice quality standards.
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Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
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Ensure that all work conforms to our systems and procedures.
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Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
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Being sensitive to clients’ needs and limitations to access support.
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Ensure income maximisation through the appropriate take up of income and application for discounts, including those relating to utilities, benefits, tax and housing.
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Provide full budgeting advice and where necessary refer for specialist debt advice and casework
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Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels.
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Assist clients with other related problems where they are an integral part of their case and refer to other adviser/s (for example DRO intermediary) or specialist agencies as appropriate.
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Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.
Project Management, co-ordination and partnerships
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Attend health management meetings (e.g. the Daily Integrated Allocations Meeting (DIAM) for referral discussions)
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Establish and manage an effective referral process from the SPA team and other SWLSTG teams/roles (e.g. Older Peoples Mental Health Team OPMH
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Keep in touch with local issues, developments and changes in procedures of other agencies including SWLSTG, other health service and the local authority.
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Build relationships with peer support workers on the project
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Work to achievable targets in line with the criteria set by the funder.
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Refer clients to other advice services CAML offers and/or other local services for other associated issues e.g immigration advice
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Gather statistics and feedback in order to monitor and evaluate the service, ensuring that appropriate monitoring and data collection mechanisms are in place to demonstrate impact, outputs and outcomes and providing reports as required to the steering group, funders, and partners.
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Work with Head of Advice Services to produce reports and monitoring information about the service for the funder.
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Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
Capacity Building and Training
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Deliver information sessions for peer support workers and NHS mental health teams to share knowledge about mental health and advice
Research & Campaigns
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Have responsibility for tracking and reporting on research and campaign issues. Assist with policy work by providing information about clients' circumstances.
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Gather and provide as necessary information about clients circumstances, case studies and statistical information on the number of clients and nature of cases where is an issue.
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Monitor service provision to ensure that it reaches the widest possible client group.
Professional Development
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Keep up to date with legislation, case law, policies and procedures and undertake appropriate training
Other duties and responsibilities
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Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
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Ensure wider Citizens Advice Merton & Lambeth colleagues/partners aware of this service.
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Demonstrate commitment to the aims and principles of the Citizens Advice service.
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Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Person Specification
Essential
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Experience of supporting people with mental health issues and the ability to empathise, and to deliver advice in a kind and compassionate way.
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A minimum of a year’s post certificate experience in delivering advice at a local Citizens Advice or similar.
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Understanding of the link between mental health and other protected characteristics particularly in the context of Merton demographics
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Ability to act on clients behalf and negotiate with external services where necessary in writing and on the telephone
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Knowledge, experience of, and demonstrable ability to provide good quality advice and casework and write ups that meet Advice Quality Standards (AQS)
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Ability to prioritise own work, meet deadlines and manage caseload.
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Good interpersonal and communication skills, verbally and in writing.
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Proven ability to build relationships with partners.
Desirable
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Experience working in partnership with the Health Sector
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Ability to deliver training
This job description and personal specification does not form part of any contract.
Professional Development
The successful applicant will receive comprehensive induction to the charity and our work. We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website for more information and to find out how to apply. The deadline for applications is 6pm, Sunday 16th June 2024. If you do not hear from us, we are afraid your application was unsuccessful.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Silver Line Helpline is recruiting for Helpline Officers to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week.
Representing the values of The Silver Line Helpline and Age UK, you will be the first point of contact for incoming calls from older people in need of support or just a friendly chat. Given the nature of the helpline each day will be varied and you will need to be adaptable to lots of unique situations.
This exciting opportunity is perfect for a friendly individual with effective communication skills and the ability to maintain high standards with an emphasis on empathy, patience and understanding.
Working as part of this supportive team, you will adhere to all safeguarding procedures in order to keep callers safe from potential abuse or neglect.
* We have 4 part-time vacancies working 25 hours per week.
These exciting positions offer hybrid working between home and our Blackpool office, surrounded by excellent amenities. Candidates must be willing to travel to the Blackpool office a minimum of once a week.
Please note that this post does require weekend and bank holiday working on a shift pattern basis.
We will provide an example shift rota during the recruitment process, which you will need to review and confirm if it is feasible for you.
Must haves:
* Excellent interpersonal skills.
* Good IT literacy.
* Sensitive and empathetic approach.
* Good communication skills, and ability to adapt communication styles.
* Ability to adapt to a variety of situations that present within calls.
* Knowledge and understanding of the impact loneliness and isolation has on older people and their wellbeing.
* Experience of working as part of a team.
* Calm under pressure.
Great to haves
* Experience of signposting in a helpline environment.
* Knowledge of the needs of older people.
* Flexible to adapt to meet service demands.
* Proficient in data entry and a working knowledge of MS Office applications.
* Experience of working and providing support to older people and / or previous experience of providing telephone support within a helpline environment.
* Experience of communicating effectively with vulnerable older people.
* Knowledge of safeguarding.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.