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About the role

We’re looking for a creative and confident Content & Communications Coordinator to join our busy Digital and Marketing team at Imperial College Union. This role will be key in strengthening our online presence and improving student engagement with the Union. The successful candidate will manage our social media channels and content to drive two-way conversations, to increase awareness of the Union’s work, and help us better understand what they care about.

You will be our in-house journalist; planning and delivering content that speaks to our varied audiences. You’ll build strong relationships across the Union and College, writing creative copy and curating innovative social media content. Using your in-depth knowledge of social media, you will be aware of emerging trends across all platforms and create content that attracts and retains the interest and attention of our members. You will work closely with colleagues across the Union, including our elected Officer Trustees, to support them to reach more students and deliver key messages. This role is integral to supporting the diverse work the Union does.

Our ideal candidate will have a flair for creative writing for a variety of topics and channels, with a strong passion for social media and help develop and embed the Union’s personality and brand. If you’re creative, confident, and self-motivated, this is a great opportunity to make a role your own!

What you would be doing

Content Planning

• To assist in the creation of communications and content plans to support the marketing team in the delivery of key Union marketing activity, such as Welcome Week and election.
• Populate the social media calendars to ensure regular, timely and impactful content across these channels on Instagram, TikTok and Threads. 
• Build networks with student groups, the Union’s newspaper (Felix) and external partners to develop opportunities for content collaboration
• Utilise student feedback and engagement with Union content to continue to improve and develop our output and channels
• Work with the Officer Trustees to promote their public profiles and provide support on their campaigns.
• Stay up to date with what’s happening across the Union, College, the city and wider student movement to stay current and spot positive PR opportunities and content.

Content Creation & Curation

• Ensure timely, relevant and engaging content for Union channels & platforms, including blogs, website, social media and news
• Write, proof and edit a variety of digital communications across the organisation, such as blogs and web content to ensure brand and tone of voice is consistent and correct
• Lead on the weekly student newsletter – composing and drafting the newsletter and sending it out to all students every week
• Attend student events to capture photos and videos content to use for marketing purposes and provide live social media coverage to a high standard
• Be aware of shareable, engaging content, sourcing content from external channels to build an engaged following and boost our content on social media
• Establish and work with student and staff social ambassadors in gathering stories and content

General

• Monitor and moderate social posts and comments and respond or escalate in line with the Union’s Crisis Comms plan
• Support key events throughout the year, including Welcome Week and Elections, when necessary
• Proactively work to ensure the Union’s commitment to diversity and inclusion is expressed in all outputs

Please see Job Description for full duties and responsibilities of the role. 

What we are looking for

• Experience of developing and delivering communications plans campaigns with clear metrics of success
• Solid knowledge of website analytics tools to help monitor and generate useful reports and insights
• Experience in managing content calendars
• Experience of, or strong understanding of, producing web content and an organisation’s social media presence
• Writing copy, editing, and proofreading for online media, demonstrating excellent attention to detail
• Monitoring the effectiveness of communications activity and able to present appropriate recommendations for improvement and innovation
• Good software knowledge of Adobe Creative Suite (Illustrator, InDesign and Photoshop)
• A good grasp of content and social media evolution, especially those targeting youth and student market
• A passion for social media and keen to learn about new technologies and innovations
• Excellent planning and organisation abilities
• A keen eye for detail, layout and visual styles and experience of working according to brand guidelines
• An engaging writing style and the ability to convey complex messages to a variety of audiences
• Confident working to deadlines and keeping colleagues on top of deadline
• Ability to ensure high standards of work and excellent attention to detail

What we can offer you

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within Higher Education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please refrain from including your name in your supporting statement. Please also note that some fields may not let you fill them in for the same reason.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits link on the application page.

Further information

To apply for the role please complete the online application form.

Closing date: 12 October 2025

Interviews expected to take place week commencing 20 October 2025 (Online) and 27 October (In-person).

Should you require any further details on the role please contact the People Team on the link on the wesite page.

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and Disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. Should you require any adjustments through the process, we will accommodate as much as possible.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview.

As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.