Property Administrator Jobs in London
A fantastic opportunity has arisen to join Westway Trust as a Property Assistant, providing efficient and responsive administrative support across the full property team. You will be a friendly, motivated, and active administrator who will play a key role in the smooth running of the property department.
You will be pro-active, organised, with good initiative being the main point of contact responding to estate and property related enquiries and reports of issues, from tenants, customers, contractors and the community. You will therefore need to possess or demonstrate a willingness to provide a good level of customer service with property knowledge.
Key responsibilities of the role include:
- Provide efficient and effective administrative support across the Property team, including daily active filing, archiving, photocopying, scanning and record keeping.
- Initial point of contact for enquiries to the Property team.
- Provide a responsive customer service handling system to record such enquiries.
- Coordinating the general day-to-day activities of the Head of Property & Estates in relation to emails, posts, and voicemails.
- Assisting in the preparation and maintenance of property particulars, void reports, and reviewing property marketing websites for current information.
- Cross-referencing and managing the prospective tenant’s selection list with the historical enquiry list and alerting the team of any repeat/active enquiries.
- Regular visits to Trust premises to record any Health and Safety/Fire Risk Assessment breaches and reporting these to the appropriate Facilities Management team member.
- Assist with attending Unit Base Parking/Filming/Events on the estate, recording any infringements of agreements on site, and notifying the appropriate team member for further follow-on action.
- Preparing notification details for relevant authorities for entry and exit of tenants – rates, utilities, etc.
- Assisting with servicing property meetings (i.e., circulating papers, coordinating actions where required).
- Responsible for the recording of void premises and issuing of building keys.
- Occasionally provide assistance to the Trust’s reception/office manager for general office duties and reception cover if required.
Knowledge and Experience:
- A minimum of one year’s experience in a busy property department.
- A broad understanding of commercial property or demonstrable experience of transferable skills if you are from a different sector.
- Customer focused, with the ability to provide a friendly and efficient service to customers, staff and tenants.
- Good time management, attention to detail, organisational skills and the ability to work under pressure with changing priorities.
- Excellent administrative skills.
- High level IT skills and experience of using MS Office (Word, Excel, PowerPoint)
Personal skills:
- A personable and collaborative approach, with experience of developing and maintaining positive relationships with a range of stakeholders.
- Good communication skills, orally and in writing.
- Ability to work independently and as part of a team in a multi-cultural and diverse environment.
- Connections to/understanding of the local area would be highly desirable.
Benefits of working with us:
- Great location in the heart of Portobello, North Kensington
- Generous holiday entitlement of 25 days per year + statutory bank holidays
- Sick pay scheme
- Investor in People (IiP) employer
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Season ticket / bicycle loan
- Free eye test voucher
There is a rolling deadline for this position. We encourage applicants to submit their application as soon as possible, as this vacancy may be withdrawn at any time. An early application is therefore strongly recommended.
We exist to work together with the local community to enable North Kensington to thrive.
The client requests no contact from agencies or media sales.
The London Diocesan Fund (LDF) is seeking a Buildings Support Administrator to play a key role within the Parish Area Support team, based from St James' Clapton.
Job Summary
We are seeking a dedicated and detail-oriented Building Support Administrator to oversee the development and optimization of buildings within the Hackney cluster of a strategic funded programme. This cluster of churches in the Catholic tradition are working collaborative on a new mission project in the North-East Hackney area.
The successful candidate will be responsible for ensuring that all buildings are maintained to the highest standards and provide ongoing support to the local clergy.
You will be supporting churches in the Hackney area, working one day per week at St James Clapton with the remaining hours supporting other local churches.
Job responsibilities
Administrative
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Oversee maintenance of all equipment and buildings, ensuring compliance with relevant regulation e.g. photocopiers, boiler servicing, gas and electrical safety.
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Maintain building related records & liaise with Building Development Consultants.
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Administer Church bookings – including managing the bookings diary, dealing with enquiries, taking and confirming bookings on a selective basis depending on the suitability of the event/group. Invoice all bookings and record payments.
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Act as main contact point with tenants of church properties. Ensure we meet our landlord obligations, rent and utilities payments are collected on time, contracts are kept up to date and renewed as necessary
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Maintain a close relationship with all users of our buildings and resolve any problems they may have
Reception and Hospitality
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Provide a friendly and professional welcome to visitors to the church and office.
Other
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Undertake any other duties commensurate with the role.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
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Educated to A-Level or equivalent standard.
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Experience of providing administrative support in a busy working environment.
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Administratively efficient.
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Good time management skills, including ability to set priorities.
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IT proficiency (MS Office).
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Empathetic to the mission and values of the Church of England
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Right to work in the UK
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The person will not require a basic DBS check
Desirable
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Administration related qualification.
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Some understanding of Church of England structures and ministerial training/development.
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
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Competitive remuneration package
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27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
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15% employer pension contribution and salary sacrifice available
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Death in service benefit x3 of basic gross salary
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Enhanced maternity leave of six months full pay, after 12 months’ of employment
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Season ticket loans of public transport
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Access to Benenden Health Insurance
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EAP counselling through Health Assured
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Up to £100 for eye test and contribution to spectacles
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Two additional paid days for community volunteering
Interviews will be held on the morning of 2nd December 2024 and the afternoon of 5th December 2024.
Westway Trust is seeking to appoint a highly skilled and forward-thinking Finance Officer (Property) to join our experienced, professional and friendly finance team to oversee the charging and collection of all property related income including rents, license fees service charges and ad-hoc recharges.
You will be a highly motivated Finance Officer with good organisational and analytical skills. You will also bring with you excellent interpersonal and customer service skills; will have good attention to detail and the ability to process data accurately and on time being a competent user of Microsoft Excel, and computerised accounting systems.
Key responsibilities of the role include but not limited to:
- Maintain tenancy and charging details in the Property Management software.
- Raise and dispatch rent demands to tenants and post entries to the ledgers.
- Credit control following up tenants with arears by email letter and phone.
- Maintain the tenant debtors listing.
- Post expenditure from Access to the service charge accounts.
- Processing tenancy at wills, subsidised rent and deferred rent journals and reconciliation.
- Reviewing Voids and recharges.
- Assist in month-end reporting.
- Assist in preparing year-end audit schedules.
- Taking ownership of year-end MUS closure and service charge statements.
- To work positively in accordance with Westway Trust’s equality and Diversity Policy.
- Provide cover for the Finance Officer and the Senior Finance Officer including raising cheques, banking, petty cash and making electronic payments posting tenants receipts onto MUS and Access.
- Recharge annual insurance costs to tenants.
- Income reconciliation between MUS and Access (I&E, Vat turnover).
- Reconcile property management balances to Access accounts including debtors and service charge balances.
- Supporting SMF on year end accounting and service charge account closure
- Running MUS reports to help property analysis and preparing analysis of property financial performance.
- Any other duties as may be reasonably required.
Experience, knowledge and skills:
- Relevant experience within a busy accounts department.
- Minimum qualification GCSE Mathematics or equivalent.
- Experience of using computerised accounting systems.
- Competent user of Excel for reporting and computing.
- Highly computer literate, with practical experience of using MS Office packages, especially MS Excel and computerised accounting systems.
- The ability to deliver the highest standards of internal customer service through your positive attitude to the role, while staying calm and focused during busy or demanding work situations
- Excellent attention to detail with accurate data entry and the ability to prepare concise and accurate reconciliations and analyses of individual income, expenditure and control accounts.
- Good organisational, administrative and analytical skills.
- Good communication skills both written and verbal.
- A proven ability to follow agreed financial procedures and controls.
- Resourceful and flexible approach, with a “can do attitude”.
- A commitment to working as part of a team.
- Punctual with effective time management.
Desirable:
- Studying or qualified AAT CAT or equivalent CCAB.
- Experience of Access Accounts.
- Experience of computerised property management accounting packages MUS Chronos.
- Experience of using electronic banking software.
- Experience of credit control and rental ledgers.
- Connection to or significant understanding of the local area and its social, cultural and political heritage would be highly desirable.
- Commitment to living out the Westway Trust values including placing the community at the centre of all we do.
- Demonstrable understanding of, commitment to, and promotion of equality of opportunities, diversity and inclusion.
Benefits of working with us:
- Great location in the heart of Portobello, North Kensington
- Investor in People (IiP) employer
- Generous holiday entitlement of 25 days per year + statutory bank holidays
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Sick pay scheme
- Season ticket / bicycle loan
- Free eye test voucher
The application deadline is Sunday 17 November when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.
We exist to work together with the local community to enable North Kensington to thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for an Estates Manager to join us on a full-time, permanent basis.
The Benefits
- Salary of £41,551 to £45,000 per annum, depending on experience
- 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a fantastic opportunity for an asset or estate management professional to join our respected organisation and manage one of the country’s most unique mixed asset portfolios.
You’ll have the chance to enhance your experience and broaden your professional skills whilst playing an integral part in ensuring green spaces across London remain accessible, beautiful and well-maintained for future generations.
So, if you’re ready to step into a terrific role, preserving some of London’s most historic and iconic green spaces, then apply today!
The Role
As an Estates Manager, you will deliver an effective estate management function across the expansive and diverse Royal Parks Estate.
Your responsibilities will span the management of property-related matters, including non-residential assets and the negotiation of property contracts, ensuring that we maximise value from our property portfolio.
A central part of your role will be the negotiation and management of leases, occupation licences, rent and licence fee reviews, as well as ensuring compliance and monitoring of existing agreements.
You will also manage utility access across the estate, ensuring that we receive the best value while co-ordinating with Park Managers to minimise disruption during major events or ceremonies.
Additionally, you will:
- Oversee the property management database together with other Estate Managers
- Lead on commercial property matters within the parks with the assistance of the wider team
- Provide financial support through budgeting and forecasting
- Contribute to the Estates business plan, licensing policies and risk management
- Oversee the regularisation of Longford River freebord usage
- Assist with projects
About You
To be considered as an Estates Manager, you will need:
- General practice asset and/or estate management experience
- Experience working for an estate of similar size and complexity to the Royal Parks
- Experience using property management databases
- The ability to read drawings/maps (notably plans, sections and elevations)
- Excellent report writing, mathematical and analytical skills
- A degree level education or equivalent through relevant training or experience
Other organisations may call this role Land Manager, Asset Manager, Estate Manager, Land Management Manager, Facilities Manager, Estates Surveyor, Surveyor, or Chartered Surveyor.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as an Estates Manager, please apply via the button shown. Successful candidates will be appointed on merit.
Please note that depending on the volume of applications received, we may close this vacancy earlier than the advertised closing date.
The client requests no contact from agencies or media sales.
The Campaign for Nuclear Disarmament is recruiting an Office and HR Manager.
We are looking for someone committed to CND’s aim to rid the world of nuclear weapons, who has strong organisational abilities, great inter-personal skills and experience of managing a busy office.
You will need experience in:
· human resource management, including performance appraisals and learning and development
· managing a busy office, building maintenance, managing security and health and safety
· organising large scale meetings
· managing, supporting and co-ordinating volunteers
· working within budgets according to agreed procedures
You’ll also need a good working knowledge of IT systems, databases, web content management systems and Microsoft Office suite.
For the full job description please refer to the attachment below.
The CND Office & Human Resources Manager is a full-time, London-based, post. Our office is situated in N7 with easy access to transport links. The salary is £40,603 per annum, and is subject to annual review.
Applications close on 21st November and in-person interviews are likely to take place take place w/c 25th November. Please apply using the application form attached below and please complete and attach our equality monitoring form with your application. Both are attached below.
#HR Manager #HR Strategy #HR Management
We’re Britain’s leading organisation for peace and anti-nuclear action
The client requests no contact from agencies or media sales.
Lettings Coordinator
Salary: £30k + Pension & 22 days holiday per year + Bank holidays and birthday day off.
Contract: Full time & Permanent (flexible/part-time hours will be considered)
Reporting to: Director
Location: 78 Quaker Street, Shoreditch, E1 6SW
Our client is an exciting new social enterprise lettings agency, with profits reinvested into supporting people experiencing homelessness and on low incomes to find good quality, affordable homes in London.
They are now looking to appoint a Lettings Coordinator to support this new business. As one of the first key hires, the Lettings Coordinator will be an integral figure. This person will need to work proactively, have the ability to think on their feet and provide an exceptional customer experience. This is an incredible opportunity to be part of a new venture that will make a real difference within its community.
A little bit about them:
• They're a brand-new social business with big plans.
• They’re ambitious to get things done, with the right people and ethos.
• They are passionate about homes and aim for the highest level of care and service.
• They are committed to delivering the best possible renting experience for landlords and tenants.
Key Responsibilities
Mostly office based, the successful candidate will be responsible for ensuring that the day to day tasks within their property portfolio are managed effectively in the following areas:
Supporting the team
- Helping the Property Advisor with listing new properties on Zoopla and social media
- Managing the application process for tenants from enquiry to move in
- Arranging & checking compliance certificates for new and existing tenancies
- Preparing all documentation, keys and tenant information packs ready for move-ins
- Coordinating Viewings, Inspections & Move In/Out visits
- Listening to landlords and applicants to understand their needs
- Responding to all telephone and email enquiries for viewing requests
- Organising viewings with applicants and tenants in situ
- Arranging quarterly property visits with tenants
- Booking in move-in and move-out appointments
Office management
- Welcoming all clients warmly to thier Lettings office
- Maintaining stock levels for the day to day running of the office
- Producing landlord and tenant information packs
- Ensuring smooth running of the office, including being the day-to-day contact point for service providers e.g. cleaners
Key Management
- Tag all keys coming into them
- Manage the key system and log all use of keys, in and out
- Follow up with contractors when keys aren’t returned promptly
- Audit the key system on a 6 monthly basis
Data Systems, Website & Social Media
- Ensure tenant, landlord and property details are updated and audited through the CRM system
- Support the team with regular website updates
- Update Instagram, Twitter, Facebook and LinkedIn pages
Skills & Experience Required
- Great organisational and time management skills
- Ability to learn and adopt skills in new IT software
- Excellent written and verbal communication skills
- Using own initiative to resolve problems
- Customer service orientated
- Previou work experience within a lettings agency or able to evidence familiarity with the lettings process
Application Process
Please submit your most recent CV and a covering letter outlining your skills and experience and why this would make you the right person for the job to:
Apply today and help us build this exciting new venture!
This post is funded by National Lottery Community Fund
REF-217 647
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Civitas Recruitment are delighted to be working with a great, large and growing property development/management company based in London. The organisation also has a developing philanthropic arm which looks to invest in social and charitable activities. Due to growth, an exciting opportunity exists for an EA to join the team. As EA, you will support the Senior Leadership team, providing administrative support and assistance in managing the Senior Leadership team’s daily activities. This is a full-time, permanent Hybrid role, located in Gants Hill, Ilford.
Who are we looking for?
Ideal candidates will have a minimum of one year’s experience as an Executive Assistant or in a similar role. You will have excellent administration skills and be organised and efficient with good attention to detail. You will demonstrate excellent interpersonal, written, and verbal communication skills. Candidates will be able to communicate clearly and appropriately with colleagues and will also be able to adapt to changing needs. You will work with confidential information and at times be a gatekeeper to the senior leadership teams and as such we are seeking those who understand confidentiality requirements and data protection needs. Your IT skills will be of a good standard, and you will be comfortable using Microsoft Packages.
If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis. Please note the role may close earlier than advertised if sufficient interest is shown.
We're looking for a driven, hard-working, and determined Quality & Safety Officer to join our Head Office in Islington.
£30,000 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs. We require a driven, hard-working, and determined individual who can work alongside central teams ensuring they are working effectively.
The post holder will provide practical, analytical and administrative support to the different functions within the customer experience directorate. This includes working closely with the Senior Health and Safety Manager to process relevant documentation, policies, and procedures.
The role will take responsibility for the administration and maintenance of the incident and investigation system (RIVO) and will liaise with the Safeguarding Manager on making sure all required actions are followed up. The role also will lead on the administration of the Quality Management System (QMS) and following up on any actions which follow Quality Audits across services. The role will also have responsibility for following up on non-conformance across the different systems, and produce regular reports with available data.
In addition to your application, please include a one page written statement explaining how you meet the requirements of the role and job spec. Please include examples from previous jobs, voluntary work, academic institutes or any secondments undertaken.
Please email your personal statement
For a full job description, please visit our website jobs.lookahead.org.uk and search for the reference REQ005801
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Assist with the management of the Look Ahead Health & Safety risk register and annual action plan.
Assist with occasional health and safety and quality audits to gain experience of operations in the field.
Champion the Health & Safety and Safeguarding departments intranet page and document control
Champion the RIVO system, ensuring incidents are reported correctly and manage the follow up actions.
Identify internal themes, trends and good practice emerging from incidents, quality reports and health and safety alerts
Manage the mailboxes across the teams, including H&S, Safeguarding and Quality, responding to any email queries and register this information for further investigation.
Support the processes Look Ahead needs to meet its statutory obligations in all areas pertaining to health, safety, and welfare at work, including statutory training and reporting.
Assist the Senior Health & Safety Manager in co-ordinating the administration and development of health & safety policies, systems of work and procedures.
Analyse and collate the results of Quality visits across the organisation, monitoring the return of improvement plans and self audits.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Mental Health Support Worker to join our Mental Health service in Hammersmith & Fulham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As a Support Worker, you will play a key role in supporting our residents to help them to enhance life skills and increase independence and manage their health. This also includes tenancy management and other life skills.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
- NVQ Level 2/3 or transferable skills in customer centred roles
Desirable:
- Experience working in mental health sector
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Homelessness service in Kensington & Chelsea.
£28,531.36 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse. The high support hostel caters for eleven service users with complex needs and is staffed 24 hours a day with the minimum of three staff on duty. The medium support services are staffed from 9am to 9pm where the customers present with varying degrees of mental health issues.
Enhanced Support Workers will devise person centered support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community
Develop knowledge around the local mental health system to ensure customers receive the best treatment available
Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self development
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience of working with complex needs/ street homeless
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We are recruiting for a Philanthropy Manager - Trusts to join our team in London; the scope on this job involves….
Job Title: Philanthropy Manager - Trusts
Location: London/Hybrid
Salary: £42,444 per annum
Contract type: Permanent, Full-time
Hours: 37.5
Join Refuge as our Philanthropy Manager – Trusts. Led by the Head of Philanthropy, the Philanthropy team are an experienced and collaborative team of fundraisers, passionate about Refuge’s work and core values. Working in a small team, we take a collaborative approach to work across trusts, philanthropy and corporate partnerships, supporting one another to achieve success.
With a loyal and established portfolio in place, you will inspire, engage and deepen connections with trusts and foundations, taking a relationship-based approach across predominantly family trusts to an annual target of just over £1m.
You’ll have experience of managing a portfolio of 5 and 6-figure philanthropists, delivering on exceptional stewardship plans and building relationships with new supporters. You will be comfortable strategizing and leading on trust fundraising at Refuge with the support of the Head of Philanthropy, an experienced Senior Executive and Senior Prospect Researcher. This role will suit you if you are adept at spotting opportunities and thrive on creative and authentic partnerships. From the National Domestic Abuse helpline, new refuge properties and our unique team tackling abuse via technology, we have plenty of opportunities. We work flexibly with high trust, so come and join our fabulous feminist workforce!
For further information, including a full job description, please see the downloadable job information pack at the top of the page.
To apply, click on the ‘Apply Now’ button and submit your application by 9am on Wednesday 6 November 2024. First round of interviews will be held remotely on 13 and 14 November 2024.
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster.
£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As an Enhanced Support Worker, you will be enabling vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
The working pattern for this role includes a 5-week rolling rota, working on a 4-5-6 day week pattern. The shift times consist of earlies: 8am-4pm and lates: 2:30pm-10:30pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Confident using IT
What you'll bring:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
You will be a Youth and Wellbeing Practitioner/Assistant Psychologist who is passionate about supporting MAC-UK’s objective of working collaboratively with young people, innovating services and systems and their approach to mental health, to address health and social inequalities. We aim to support services to be more accessible, flexible and responsive to excluded groups, and to change the systems that lead to and maintain inequality. This role is ideal for someone who is looking to develop their skills in youth and community work and/or working towards a qualification (degree equivalent) in Youth Work, Social Work, Therapeutic Practice, Clinical/Educational/Forensic/Counselling Psychology.
We are very excited to be part of a pilot service, new in England working as part of a consortium of four organisations, alongside Lambeth Council. This will be a residential support service for young people aged 16-24 years at risk of serious youth violence, who are already caught up in the criminal justice system and at high risk of remaining part of the system.
You will be working in one of three London properties alongside a large multi-agency staff team made up of experts by experience/profession in psychology and therapy; youth work; offending; education, training, and employment (ETE) and housing. The service will work creatively and holistically to enable young people to exit environments involving youth violence, identify and reach their goals and aspirations, move on successfully to appropriate independent living, and importantly to sustain this life. Wherever possible staff and young people will co-produce what this service looks like and what activities the young people engage in. This is a great opportunity if you are interested in therapeutic practice, and developing or using your therapeutic skills alongside the area of social action.
*Please note, if you are applying as an Assistant Psychologist, you must have an undergraduate degree in psychology as per the British Psychology Society guidelines.
The deadline for expressions of interest is Wednesday 20th November 2024 at 5pm.
Interviews will take place on Tuesday 3rd December 2024.
The client requests no contact from agencies or media sales.
You will be a Mental Health Deputy Manager who is passionate about supporting MAC-UK’s objective of working collaboratively with young people, innovating services and systems and their approach to mental health, to address health and social inequalities. We aim to support services to be more accessible, flexible and responsive to excluded groups, and to change the systems that lead to and maintain inequality. This role is ideal for someone who is looking to apply their proven management and therapeutic skills alongside the area of social action.
We are very excited to be part of a pilot service, new in England working as part of a consortium of four organisations, alongside Lambeth Council. This will be a residential support service for young people aged 16-24 years at risk of serious youth violence, who are already caught up in the criminal justice system and at high risk of remaining part of the system. You will be working across three London properties alongside a large multi-agency staff team made up of experts by experience/profession in psychology and therapy; youth work; offending; education, training, and employment (ETE) and housing. The service will work creatively and holistically to enable young people to exit environments involving youth violence, identify and reach their goals and aspirations, move on successfully to appropriate independent living, and importantly to sustain this life. Wherever possible staff and young people will co-produce what this service looks like and what activities the young people engage in.
The deadline for expressions of interest is Wednesday 20th November 2024 at 5pm.
Stage 1 interviews will take place on Tuesday 10th December 2024 and Stage 2 interviews will take place on Tuesday 17th December 2024.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster. No personal care or experience is required, just the right values.
£28,068.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
Rota:
5 week rolling rota, working on a 4-5-6 day week pattern
Shift times:
Early: 8am-4pm
Late: 2:30pm-10:30pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
Work patterns are over a 7 day shift rota (shift pattern is a mix of early shifts (8am-4pm) and late shifts (2:30pm-10:30pm) . The service operates 24 hours 7 days a week.
All staff members must be confident using IT.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.