Retail Area Manager Jobs
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Job Title: Assistant Shop Manager, Guildford
Salary: £23,400 per annum
Team: Retail
Hours: 37.5 hours
Location: Guildford
About Shooting Star Children’s Hospices
We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.
About the role
Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures
About you
This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.
You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.
The post holder must be able to work their contracted hours across the 7-day working week.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.
Closing Date: Friday, 15th Novemeber 2024
Interview Date: rolling interviews
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced Retail Auditor with a passion for making a difference? Can you help to improve our shops and stores whilst exceeding operational standards?
If so, you could be the Retail Internal Auditor we are looking for!
About the role
As a Retail Internal Auditor, you'll be at the heart of our mission to improve the efficiency and standards of our Retail estate. You'll play a crucial role in providing assurance to Senior Management and Trustees that our Retail Outlets are operating as expected including reporting on Health & Safety and Income.
Key responsibilities include:
- Conducting comprehensive audits of British Heart Foundation (BHF) Retail shops and stores to ensure operational standards
- Identifying weaknesses, shortfalls, and areas for improvement
- Lead investigations and projects
- Collaborate with and train Shop and Area Managers to meet and exceed operating standards and implement recommended changes
- Act as a driver for change and continuous improvement within our retail operations
About the team
Our Retail Internal Audit Team is a vital component within the overarching BHF Risk & Assurance Strategy, seamlessly integrated into the three lines of our defence model. An essential hallmark of our team is its proactive approach, offering unwavering support to the Retail Directorate. Our primary focus is on driving continuous improvements and operational efficiencies, all while upholding a high degree of independence in our reporting, thereby ensuring robust assurance throughout the BHF.
Working requirements
This is a field-based position, working from home with extensive travel across the South East of England. You'll need to live within this area. Regular overnight stays will be required.
The South East Region covers Berkshire, Buckinghamshire, Cambridgeshire, East Sussex, Essex, Greater London (South), Hampshire, Isle of Wight, Kent, Norfolk, Suffolk, Surrey, and West Sussex.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
To be successful in this role you'll have:
- proven retail audit experience and/or extensive experience in charity retail, possibly in roles like Shop or Store Manager, Regional Support Manager, or Area Manager
- an entry-level qualification in Internal Auditing or Health & Safety, such as CIA or IOSH or as minimum retail management experience providing a solid foundation for audit-related responsibilities
- in-depth knowledge of shop and store operations, including till operations and financial systems, ideally gained in a charity environment
- experience in conducting compliance, operational, security, and health and safety audits
- experience conducting investigations, collecting evidence, preparing reports, and training and supporting staff to improve performance
- strong personal integrity, able to make independent judgements without external influence, as well as excellent interpersonal and influencing skills, fostering strong relationships with auditees, internal stakeholders, and senior management
- ability to manage time and workload effectively with minimal supervision and be skilled at both collaborative teamwork and leading audits, investigations, and projects
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
There will be an initial one-way video interview. Following this first stage panel interviews are planned for the week commencing 18th November 2024 . The second stage interviews are planned for the week commencing 25th November 2024.
Our vision is a world free from the fear of heart and circulatory diseases.
Remote, with one to two days a month in High Wycombe
Passionate about peace, justice and human rights? Experienced in running successful advocacy and campaigns programmes?
Embrace the Middle East is a Christian charity helping people of all faiths and none to free themselves from a life of poverty and injustice. We partner with inspiring and courageous Christian organisations in Egypt, Lebanon, Syria, Israel, Palestine and Iraq, providing support services for refugees, enabling women's empowerment, working for community development and offering emergency humanitarian relief. Sustaining the active and powerful social impact of Christian-led NGOs in this amazing and diverse region is what drives us. The challenges are immense. But the sense of purpose is strong.
Advocacy is a growing part of our work, inspired and guided by the voices of our partners – primarily speaking and acting in relation to:
- Issues of peace, justice and equal rights in Israel and Palestine.
- Refugees and internally displaced people across the Middle East.
- The presence and role of Christians in the Middle East.
Informed by Christian voices from the Middle East, we engage with Bishops, church leaders, and politicians, and work to educate and mobilise the UK church to advocate for change.
We are looking to recruit an Advocacy and Campaigns Manager to drive and deliver the implementation of impactful advocacy and campaigns, which actively engage Embrace supporters and UK Christians and church leaders to amplify the voices of our partners and bring about change for their contexts in the Middle East.
Main responsibilities:
- Work collaboratively with colleagues across the organisation to develop and deliver impactful and engaging campaigns into the political sphere with a view to seeing policy and practice changes that will benefit Embrace’s partners and the communities they serve.
- Project manage the delivery of Embrace’s advocacy campaigns strategy for justice and inclusion in the Middle East.
- Work with the Partnership Managers and Church Engagement Team to maintain a nuanced and well-informed understanding of relevant policy, political, theological, church-related and development issues in the region and in the UK.
- Represent Embrace and build strong relationships with advocacy personnel within our Partners and wider sector groups.
- Support the Charity in every way possible to fulfil its vision and charitable aims.
Suitable candidates will possess substantial experience in policy development and engagement within the political system, demonstrating a proven ability to mobilise UK Christians for advocacy and change. You will have project management expertise, particularly in crafting and launching advocacy initiatives aimed at influencing key stakeholders and institutions, with a focus on establishing clear campaign objectives and ensuring timely, budget-compliant delivery of campaign activities.
In the context of this role, a strong theological insight into regional issues is essential, enabling the candidate to navigate the interplay between political and theological matters when collaborating with churches. Their professional capabilities will be complemented by a deep commitment to advancing Embrace’s advocacy efforts, aligning with the charity’s mission and values to transform the lives of marginalised people and communities.
Due to the Christian context of the position, it is subject to an occupational requirement under the Equality Act that you should be a practising Christian who shares our values and ethos at a profound level.
At Embrace, our team enjoys remote and flexible working arrangements, with the opportunity to start your day between 7.30am and 10am and finish between 3pm and 6pm. In addition, you will benefit from a good holiday entitlement and a comprehensive package including a pension scheme, life assurance, retail discounts and a 24/7 employee assistance programme.
For further information and to apply, please visit our website via the 'Apply' button.
Closing date: 22 November 2024.
We aim to contact all shortlisted candidates either before or shortly after the closing date for applications.
Embrace the Middle East is an equal opportunities employer and actively monitor the diversity of applicants. Recruitment and selection procedures reflect our commitment to child protection.
Please note that in order to be considered for this position you need to have the right to work in the UK, either through nationality or relevant work visa.
The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of the Charity’s safer recruitment policy.
Thank you for your interest in Embrace the Middle East.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Birmingham Hospice are opening more shops and as a result is looking for a new Retail Area Manager to join it’s Retail Area Manager Team.
Our charity shops raise vital funds for Birmingham Hospice. The generosity of our donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families.
We are looking for a highly motivated and commercially focused individual, with experience of area management. Experience of the charity retail sector would be a real bonus for this role.
You are a self-motivated, enthusiastic, positive creative thinker, who feels comfortable working both autonomously and as a great team player. You should have experience of delivering income generation, growth and results, through effective people management and engagement, collaboration and confidence in leading by example when required.
This is a hands-on role that is fully involved in all aspects of the retail business from stock generation to new shop openings, health and safety, and commercial acumen, to successfully develop new business strategies along with managing recruitment, training, and inspiring and motivating shop teams and our large team of volunteers to maximise sales, control costs, and deliver excellent customer and colleague experiences.
You will be exposed to a fast paced, varied and exciting role, with opportunities to get involved in helping set and run new initiatives, in a dynamic and growing retail charity chain.
Most importantly, though, you will have a passion for retail, amazing people skills, and the drive and tenacity to succeed working with both an employed and volunteer workforce.
If this sounds like the role for you then we’d love to receive your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Charity Shop Manager
Selby, North Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Shop Manager you will lead a team of volunteers to raise funds to invest in achieving the charity’s goal to save lives in Yorkshire. Reporting to the Retail Area Manager, you will portray the charity as a professional, credible brand which acts with integrity and provide excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire.
Specifically, you will:
· Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
· Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.
· Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment.
· Be responsible for ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.
· Have line manager responsibility for assistant manager, working together to ensure there is management cover and sufficient volunteers to operate all trading hours.
· Ensure accurate accounting and handling of assets (items donated and money received).
· Be responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
· Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.
· Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
About You
To be considered for this role, you will need:
· To be ideally educated to A-level or equivalent.
· To have experience of managing people/volunteers including recruitment and development.
· To have previous retail experience in charity sector or commercial sector is desirable.
· To have experience of meeting and exceeding targets within a retail environment.
· To be highly organised with good time management skills.
· To have excellent communication and interpersonal skills.
· To have the ability or willingness to travel occasionally across the Yorkshire region for training and team meetings.
· To have a willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
o A check on your employment history, by seeking 2 references
o A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
o A DBS check
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 13 November 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.
Hours: 40 hours per week, five days over a flexible seven-day rota
Location: Shop from Brick Lane, 78 Quaker St, E1 6SW
About the role
Are you ready to make a difference? Join us at a pivotal moment as we embark on an exciting journey of national expansion. As part of our dynamic retail team, you won’t just help run a shop – you'll help shape the future of charity retail across your local community.
At Crisis we believe in the power of retail to create real social impact. Our shops are unique, reflecting the individuality of the communities they serve and we’re looking for an Assistant Manager who shares our passion for delivering an exceptional customer experience. You’ll work closely with the Shop Manager to drive sales, building a dynamic volunteer team and overseeing donations to create a welcoming and visually engaging shopping experience. Ensuring that every customer feels the positive energy of our mission to end homelessness.
We’re not just about profit, we’re also about people. In this role your skills and experience will be key in fostering a positive and supportive environment for our team of staff and volunteers. Together we create a space where everyone feels valued, empowered, and inspired to contribute to our mission.
We actively encourage applicants from diverse backgrounds, particularly those with lived experience of homelessness or from marginalised communities because we know that diversity strengthens us all.
This is a permanent role. You will be primarily based in one shop within London Zones 1-2; location will be agreed at the time of a job offer. You may also be required to travel to other shops within London on a short-term basis.
About you
In this role we’re looking for someone with experience at a supervisory level and above, ideally within retail, who is passionate about the unique impact of charity retail and its role within a circular economy. You’ll need a keen eye for style and a passion for creating a visually exciting shopping experience. Equally important we are looking for someone skilled at managing and motivating teams of staff and volunteers, fostering a positive and productive working environment. Your commitment to sustainability will shine as you help to extend the life of donated goods, promoting reuse and responsible shopping. You’re not afraid to be bold in driving sales and impact and you’ll embody our core values while supporting the mission to end homelessness.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage.
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly.
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 3 November 2024 (at 23:59)
Interviews will be held W/C 11 November 2024
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a full-time basis.
As a Store Manager you will manage the day to day running of our Crouch End Branch, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.
Location: Crouch End, 2 Broadway Parade, England. N8 9DE
Working Pattern: 35 hours per week.
Please note the role will include moving high volumes of stock on a daily basis.
Some but not all key responsibilities are:
- Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
- Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
- Implement promotions in the Store as directed by Head Office or your Area Business Manager.
- Maintain a high standard of presentation, both in the windows and the interior of the Store.
- Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
- Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
- Create an organised and pleasant working environment for staff and volunteers.
- Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
- Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
- Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
Idea Candidates Must Haves:
- Demonstrate experience of working in a fashion industry.
- Experience of managing a team in a customer service environment.
- Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary.
- Ability to liaise and respond to a variety of people from varying backgrounds.
- Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
- Evidence of experience of working to budgets and targets.
- Evidence of recruiting, training and developing a team.
- Proven experience of meeting targets and KPI's.
- Experience of working with IT systems, admin and figures.
* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Benefits
- Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
- 26 days annual leave plus bank holidays, increasing after 5 years service
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
- A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
- Service related sick pay from day 1
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
- Cycle2work scheme
- Interest free season ticket loans
- Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
- Free access to round the clock employee assistance program for advice and support
- Access to Barnardo's Corporate University
*T&C's apply based on contract
The client requests no contact from agencies or media sales.
Smart Works exists to empower all women who need help getting into work. We are currently in a significant growth phase, doubling the number of women we support to 10,000 women a year by 2025. As such, we require a minimum of 50,000 items of stock from the retail sector that will enable us to dress clients and achieve our mission of helping thousands of women succeed at interview and transform their lives.
This is an exciting role that will lead the relationship management of our most important, high value brands, without which our service could not be delivered. Supported by the Head of Events & Head of Wardrobe, you will work closely with the Partnerships Team and the Wardrobe Team to deliver essential client and events stock.
The successful candidate will be responsible for building and maintaining a portfolio of retail brands, conducting excellent stewardship, bespoke tailored support, with a real understanding and insight into the challenges and opportunities within the retail sector, and an ability to influence and negotiate on the charity’s behalf.
We seek an excellent relationship manager, with strong written and verbal communication skills, an ability to influence senior stakeholders and exceed set targets. An address book of retail contacts and an understanding of women’s fashion would also be advantageous.
Smart Works has a collaborative environment, with dynamic teams and ambitious plans. It is also a rewarding place to work and a lot of fun, with valuable opportunities to attend nationwide fundraising events, expert leadership panel discussions, fashion sales and exclusive events.
The Partnerships team is based in London. This is a hybrid role, with time split across all 3 of our London sites in Islington, Ladbroke Grove and Croydon. Some evening and weekend work is occasionally required to support our wider partnership and fundraising events.
If you are a dynamic, proactive self-starter, with a sense of urgency, and exceptional interpersonal skills, then this could be the ideal opportunity for you. We would love to hear from you.
How To Apply
Please read through the full job description and then submit a CV and a cover letter which answers the following questions by 5pm on Sunday 3rd November. Your application should be addressed to Ella Dodd, Head of Events.
- What experiences and skills do you have that make you well suited to this role? (Max 400 words)
- What are the key components to external relationship management? (Max 400 words)
First round interviews will take place online on 7th November and second round interviews will take place in person in London on 15th November.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.
The client requests no contact from agencies or media sales.
Contract: Permanent, Full Time
Salary: : £26,500 - £28,500 per annum
Working Hours: 37.5 hours per week Monday to Sunday (5 days) acting as an emergency contact on a rota basis one weekend in four.
The Lighthouse retail portfolio prides itself on innovation and creativity ,offering the sale of preloved goods in an array of shops within local communities. Lighthouse retail has 34 stores across Derbyshire and Nottinghamshire run by paid staff and volunteers. Our retail vison revolves around ‘The People’ within the organisation with a view to invest and develop to reach our fullest potential.
The People Manager will be responsible for overseeing the staffing across each one of our stores, ensuring that shops are fully staffed day to day. They will need a practical and engaging approach to enable staff to thrive in their roles and feel supported to meet the charity’s vision and mission. They will work alongside the rest of the retail team ensuring the aims and objectives of the people strategy are achieved.
Key Tasks & Responsibilities
People Management
- Be responsible and accountable for the day-to-day operations relating to the people side of retail.
- Ensure the shop team and volunteer relationship is a professional and successful one
- Act as the first point of contact for the volunteer administrator in relation to volunteering matters and queries for retail.
- Effectively communicate any relevant information to all shop teams regarding updates, charity activities, incentives, and performance.
- Work closely with management and employees to embed changes and ensure solutions are realistic and sustainable.
- Be able to work closely with the retail management team including the retail sales manager to ensure the people side of the charity is not impacting sales.
- Overseeing the retail portfolio sickness and absence management including allocation and approval of annual leave throughout the year, forward planning contingency strategies ensuring shops are covered all the time even at short notice. Ensuring staffing hours do not exceed there’re banding allocation.
- Be competent in assisting with grievances, supporting with investigations and assisting with disciplinaries.
- Act as deputy safeguarding lead as and when required. Be able to act in an advisory capacity demonstrating a higher level of experience and understanding when dealing with safeguarding issues that arise.
- Be responsible for overseeing and leading with probation placements across our retail sites, acting as point of contact and ensuring that the relevant paperwork is up to date including the risk assessments for each placement.
People Development
- Ability to mentor and support staff through regular one to ones ensuring that they feel fully equipped to achieve optimum success in their work.
- Collaboratively with the HR team review and update the volunteer induction and training programme ensuring all aspects are relevant to the retail portfolio.
- Support staff with capability and performance issues including the management of their own staff issues such as, sickness, disciplinary, grievances and concerns through probation periods.
- Work closely with the retail management team on the delivery of innovative and interactive internal and external training to help staff develop their skill sets and achieve career satisfaction.
Recruitment & Onboarding
- Work closely with HR developing and implementing strategies to improve recruitment, attracting suitable staff, and retaining them.
- Ensure suitable and sufficient coverage of volunteer support in the retail portfolio.
- Lead on the recruitment of new staff members, being able to assist shop managers in developing better teams and building strong foundations in line with the people strategy and recruitment and selection policy.
- Ensure that new staff members are fully trained and placed in a suitable training store.
- Monitor and track performance throughout staff probation periods alongside the retail sales manager.
If you are interested in applying for this post, please click to apply to view the full applicant pack which includes the full job description and person specification.
We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
About Us
Valley CiDS is an independent children and young people's charity based throughout Derbyshire and Nottinghamshire. As a Christian charity, we believe that by investing in the next generation we can make a positive difference to the lives of children, young people and families. We raise income to support our work through our growing retail portfolio of Lighthouse Charity Shops.
People and values are at the heart of who we are and what we do as charity and we are proud to employ talented colleagues from diverse backgrounds. Guided by our core values of Hope, Compassion, Belonging and Inclusion, we believe that everyone has a role to play in fulfilling our mission of 'Investing in the Next Generation' By joining us, you too, could play an important part in helping us to make a positive difference in the lives of children, young people and families through our many projects and initiatives.
Closing date: 15-11-2024
REF-217 451
Are you a fundraising trailblazer who’s passionate about improving lives?
If the thrill of organising events and driving innovative fundraising campaigns excites you, we want to hear from you!
Northampton Town FC Community Trust is an award-winning and pioneering charity that uses the unique appeal of Northampton Town Football Club to deliver activities that connect our communities and improve people’s lives. We’re searching for a Fundraising & Events Manager who isn’t just looking for a job but wants to make a tangible difference, helping us to raise vital funds to continue the life changing work we deliver.
Why work with us?
We know that people are the key to us achieving our mission – and that’s why we look after our dedicated team. We believe that everyone on our team should grow as the organisation grows – and we do that by encouraging constant learning and development. We know that if we invest in our team, our team go the extra mile.
Location: Stratheden Parade, London SE3
Salary: Hospice Band 3 - £24,236.88 - £26,921.89
Hours per week: 35
We have a fantastic opportunity for a new team member to share their skills, experience and enthusiasm with us, and help us to generate funds for the hospice so we can continue to support our patients in the community.
We’re really proud of our retail team. Together, our staff and volunteers work to bring our customers and donors a great shopping experience and maintain excellent shops.
We are looking for a shop manager to join us. As members of the management team we need people who are motivated to help the shop achieve its targets, and to share this drive and enthusiasm with our team of volunteers.
These roles are HANDS ON! A typical day will include sorting donations and preparing clothing for sale.
This is a hugely exciting time to join the Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.
The client requests no contact from agencies or media sales.
20+ years of valued partnerships. £69+ million raised. One common goal.
New Partnerships Specialist (Retail & FMCG)
£43,000 - £50,000 plus
Reports to: Head of New Partnerships
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed-term contract
Hours: Full time 35 hours per week
Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)
Closing date: 12 November 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or 020 3469 8400 as soon as possible.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: Competency based interview+ task
Interview date: 26/27 of November 2024
At Cancer Research UK, we exist to beat cancer.
Cancer Research UK New Partnerships team are an integral part of our organisation. Working with brands such as Tesco's, Scottish Power, Slimming World and Revolut, we partner with a variety of corporate organisations spanning several sectors, all dedicated to beating cancer.
We are looking for a New Partnerships Specialist to join the team with a focus on retail and FMCG partnerships. You'll be a proactive, self-driven and motivated sales professional with experience working in a target led sales environment to secure high value partnerships. With support from our research ops team, you will be responsible for your own pipeline, using sector knowledge and networking to build long term loyalty and secure 6 figure plus deals with some of the UKs biggest retailers.
Cancer Research UK is the UK's largest charity, with enormous brand value, so this is a great opportunity to use your sales and networking skills for a worthwhile cause.
What will I be doing?
Define and implement a strategy to secure new large scale partnerships for Cancer Research UK, maximising the income and further value potential in the defined sectors and aligning with the strategic aims of CRUK
Using your specialist acquisition skills and sector knowledge, commercial acumen and through excellent relationship building you will be accountable for the development and management of a pipeline of high value prospects which present opportunity to deliver high value partnerships (6 figures plus)
Build understanding of CRUK's priorities and existing activities in the sector specific area, working in collaboration with Policy & Information, Research & Innovation (as necessary) to identify potential funding opportunities
Build and utilise a strong CRUK network and work closely with key stakeholders across all levels of the charity to gather insights and identify opportunities
Develop a comprehensive knowledge of the CRUK products and assets which are available and identify which align best with the motivations of your prospects
Be the CRUK specialist in the industry sector and build your knowledge of the sector to a high and comprehensive standard which drives results
What are you looking for?
Extensive experience of successfully working in a target led sales environment to secure high value deals/ partnerships
Significant knowledge and understanding of the retail and FMCG sector, with a proven record of building successful relationships that generate income opportunities would be beneficial but isn't essential
Ability to work with autonomy, being self-motivated and solutions focussed, resilient and target driven.
Exceptional networker and compelling communicator with ability to tell the Cancer Research UK story and vision
Proven track record of being a great influencer with a confident and persuasive approach
Highly professional, flexible and committed to going above and beyond the remit of the role to achieve and exceed targets
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Location: Bellevue Shopping Precinct, 239 Greenwich High Rd London SE10 8NB
Salary: Hospice Band 2
Hours per week: 21
Application Deadline: 22 October 2024
Job Summary
We have a fantastic opportunity for a deputy shop manager.
Our goal is to generate funds for the hospice so we can continue to deliver exceptional care.
As a member of the management team you need to be motivated to help your store achieve its targets and to share this drive and enthusiasm with your team of volunteers. You will be expected to work with your volunteers to deliver a fantastic experience for our customers and donors.
These roles are HANDS ON! You will be required to sort donations and prepare clothing for sale which will include tagging and pricing items before placing them on the shop floor.
This is a hugely exciting time to join the Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.
We are an equal opportunities employer and are committed to inclusion. We celebrate and embrace diversity and thus encourage applications from a variety of backgrounds, perspective, knowledge and skills
Please note that only short-listed candidates will be contacted.
The client requests no contact from agencies or media sales.
Location: 235 Broadway Bexleyheath DA6 7EJ
Salary: Hospice Band 2 - £24,236.88 - £24,966.95
Hours per week: 35
New Shop opening – Broadway Shopping Centre, Bexleyheath
We are opening a new shop and have a number of fantastic opportunities for a deputy shop manager.
Our goal is to generate funds for the hospice so we can continue to deliver exceptional care.
As a member of the management team you need to be motivated to help your store achieve its targets and to share this drive and enthusiasm with your team of volunteers. You will be expected to work with your volunteers to deliver a fantastic experience for our customers and donors.
These roles are HANDS ON! You will be required to sort donations and prepare clothing for sale which will include tagging and pricing items before placing them on the shop floor.
This is a hugely exciting time to join the Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.
We are an equal opportunities employer and are committed to inclusion. We celebrate and embrace diversity and thus encourage applications from a variety of backgrounds, perspective, knowledge and skills
Please note that only short-listed candidates will be contacted.
The client requests no contact from agencies or media sales.