Service Co-Ordinator Jobs

Established in 1983, BRISTOL MISSING LINK (incorporating Next Link and Safe Link) is a leading provider of women’s support services in Bristol.

We have rewarding opportunities available for Female Mental Health Crisis Workers to join our Crisis Teams based in Bristol. You will join us on a full time maternity or permanent contract working on a rota system and in return, you will receive a competitive salary between £26,132 – £26,861 and benefits.

We have the following positions available:

1. Crisis Worker – 37.5 hours (North Team: based at the Southmead Hospital)

2. Crisis Worker – 37.5 (South Team: based at Petherton Resource Centre)

In return for joining us, we will offer you:

§  Up to 30 days annual leave (depending on length of service)

§  3 extra holidays including International Women’s Day

§  Excellent development and training opportunities

§  Employer pension contribution (minimum 5% of your gross salary)

§  Mindful Employer Plus Scheme

§  Cycle to Work Scheme

§  Long Service Awards

§  Wellness Awards

*** Please look at our Employee Benefits Leaflet ***

About the role:

As our Mental Health Crisis Worker, you will be part of the Crisis Service working with and supporting men and women. This involves working with and alongside organisations within the Bristol Mental Health Partnership. This is a hub and spoke service with a 24 hour hub (providing a full crisis service across the city). You will therefore be required to work on a rota system including regular evenings and weekend working and must be able to drive and have access to an appropriate vehicle. You will be based at Southmead Hospital where the North Crisis Team is located.

The role is focused on providing a range of interventions to assist with daily health, social care and wellbeing needs to reduce the crisis, build resilience and improve wellbeing. You will be employed by Missing Link and seconded into our Bristol Mental Health Partnership and will therefore be operationally managed by AWP.

Key duties and responsibilities of our Mental Health Crisis Worker:

§  Build trusting and collaborative relationship with the service user

§  Work closely with carers, families and children and other services directly involved with service users, carers if appropriate

§  Carry out role adhering to Mental Health Bristol Partnership’s policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach

§  Co-produce, update, implement and review a crisis plan, relapse prevention and other self-management tools

§  Implement the recovery plan and inform any review, working jointly with the Assessment and Recovery Team Recovery Navigator/Care Co-ordinator, in partnership with service users in line with best practice.

§  Coordinate support, refer and liaise effectively with all professionals, agencies and other parties involved in service user’s support in order to deliver the crisis support package

§  Enable delivery of the crisis and recovery plans and to enable service users to make informed decisions about their mental wellbeing, maximising their independence and providing advocacy role where appropriate

§  Provide specialist support to women using the service and advice and guidance to other team members regarding women’s mental health issues

§  Promote and facilitate service user involvement and inclusion within Mental Health Bristol and the community in line with Mental Health Bristol Partnership objectives

§  Manage caseload, documentation and time effectively, ensuring up to date, clear and accurate record keeping in line with MHB policies, making best use of supervision, training and staff development

§  Collaborate with other team members to maximise service performance, meet targets and Service Level Agreements and promote effective communication and teamwork

§  Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individual’s recovery

This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.

What we are looking for in our ideal Mental Health Crisis Worker:

§  Experience working with people with mental health needs, or people with complex and multiple needs (for example, homelessness, alcohol/drug dependency, long term conditions, domestic abuse and sexual violence)

§  Experience of support planning and managing risk assessments

§  The ability to maintain hope and optimism for the individual with high expectations for recovery

§  Manage caseload, documentation and time effectively, ensuring up to date and clear record keeping in line with policies and procedures

§  A current, full driving licence and access to an appropriate vehicle is essential

How to apply

Please download the application pack from our website and complete the application form. Please submit your application by 9am on 29th May 2024. Please do not send CVs. Interviews will be held week commencing 03 June 2024.

Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.    

Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.

Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.

Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first. 

Kinship have been awarded funding from the Department for Education to deliver the first ever national training programme to support kinship carers in their caring role. We are at the start of that journey.

About the role:

Kinship are seeking to recruit experienced event co-ordinators with a whole range of skills and great energy to join our brand-new training team. They will be responsible for delivering this first ever programme of its type supporting kinship carers across England in their caring role. 

As a pivotal part of the team, you’ll be supporting delivery of high-quality in-person and online training events across England. You’ll be the first point of contact for the team and be experienced and responsive in dealing with enquiries. You’ll be used to working with suppliers and have proven experience of planning, co-ordinating and supporting the delivery of large events. You’ll bring significant working experience of using Microsoft tools, and other platforms and technology including Zoom. You’ll have a positive, can-do approach and the ability to work with initiative, being curious and always thinking ahead to anticipate need and deal with issues.

Collaboration will be key to your approach, and you’ll be detail orientated and be great at managing your time and priorities, and working to consistently high standards. You’ll plan, co-ordinate and support the successful delivery of all our online and in-person events, including being available and involved as needed on site. 

In this role, you’ll travel across England and may have overnight stays from time to time. We offer training and support to enable you to be successful in your role and we’re happy to discuss requirements if you have kinship caring responsibilities. 

Please see the attached Training Officer job pack for more information, a full job description and details of our application process. Please note that Kinship reserves the right to close a recruitment campaign earlier than the advertised date where we have received sufficient applications. 

If you think you can make a difference for kinship carers, have the experience and skills we seek and the drive and positive approach to succeed then we would love to hear from you!

Key responsibilities include:

• Providing highly effective project management and administrative support to the training programme, including supplier communication, coordinating programme logistics and delivery of all relevant general and financial administration tasks, e.g. scheduling meetings, providing agendas, writing briefings, minute-taking, monitoring expenditure and organising events, training and workshops.
• Being the first point of contact for the team, for both internal and external purposes, communicating effectively with kinship carers, internal training team, external delivery partners and other stakeholders to coordinate and confirm all training activity.

Essential requirements include:

• Proven experience in event planning and management. You will need previous experience being responsible for organising large events (over 50 people). 
• Experience of developing and implementing administrative systems and processes that enable team effectiveness. You will need a minimum of 1 year’s administration experience. 

​Key dates:

• Closing date: Tuesday 28 May, 9am   
• Interviews: w/c 10 June 

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.     

Cherry Lodge Cancer Care is an independent charity committed to improving the quality of life for people living with cancer, their carers, family, and friends.

We have an exciting opportunity for you to join us as a Cancer Information Specialist Nurse, and are seeking an experienced, flexible, and dynamic NMC registered nurse to join our team. 

At Cherry Lodge, we work alongside the clinical care of the NHS in an area centred on Barnet and covering much of North London and South Hertfordshire. We are based at the very friendly and welcoming Cherry Lodge Centre, in Union Street, Chipping Barnet. We also have an Outreach Service with an impact across the borough of Barnet, concentrating particularly on providing information and support to members of black and minority ethnic groups. Our Befriending Service provides additional support for people in their own homes.

Job Purpose:

To act as a specialist information resource for the management of people with cancer, their carers, and families.

To co-ordinate, manage and develop the Cherry Lodge Cancer Care (CLCC) information service by providing assessment, information, support and signposting to people visiting and telephoning the centre. Oversight of interventions and therapies delivered, ensuring the person with cancer/carer/family experience of support feels seamless and is transparent.

To work proactively with primary and secondary care and voluntary sector partners to promote Cherry Lodge Cancer Care and build awareness of the support available for people living with and beyond cancer. This will include further developing relationships with local cancer care providers including the North London Hospice and North Central London Cancer Alliance.

Contribute to the coordination of the day-to-day running of therapy and complementary therapies delivered at CLCC,  including mentoring of junior staff and volunteers as necessary. Working in close partnership with the Volunteer Co-ordinator and Befriending Service Lead.

Main Duties and Responsibilities

Information/Service Provision

To ensure people with cancer their carers and families/friends gain access to the information they require by providing the following services:

1. To provide one to one sessions where assessment and planning ensures people are able to discuss all information aspects of their illness (symptom management, treatment, and living with cancer).

2. Provide support, access to therapies and signposting to other local services and support services.

3. Provide appropriate psychological support throughout the cancer diagnosis, treatment and follow up pathway, as appropriate and identified by the person with cancer.

4. Facilitate and support nurse/therapy led groups

5. Act as the person with cancer’s advocate, particularly where informed discussion may affect care management options, by ensuring robust links with secondary care Clinical Specialist Nurses.

6. Deliver support, information, and education to promote self-care following a diagnosis, and reduce risks of future complications. Actively encourage a Health & Wellbeing, enabling approach.

7. Work closely with the Cancer Information Specialist Nurse (Outreach).

8. To maintain a comprehensive, accurate and up to date information resource, including a database of information about local and national services.

9. Maintain professional links and liaise with other units/centres to ensure continuity of care and support for patients throughout their care pathway.

10.  To use communication skills and empathy to impart information at all levels. To work with the Operations Manager to audit the service on a regular basis ensuring that feedback from users of the service is used to develop services further.

11.  Support and participate in service review and ongoing development of nurse/therapy led services.

12.  Ensure clear and concise records are documented ensuring effective communication observing NMC guidance for records and records keeping.

13.  To provide information by telephone and respond to written requests for information.

Managerial and Leadership responsibilities

1. Act as a role model demonstrating high standards of care and providing leadership to all staff in the Cherry Lodge Cancer Care team.

2. Responsibly manage resources utilised within the role.

3. To publicise the facilities and activities of CLCC within the local provider trusts and in the wider community.

4. To ensure all activity delivered at CLCC is recorded on the database and provide regular updates to the Operations Manager and Trustees, helping to identify where there is unmet need in order that new services can be developed/commissioned.

5. To develop policies and procedures to assure the quality of information giving and support, including monitoring and evaluation systems that meet the highest standards, and is in line with activity across the North Central London Cancer Alliance.

6. To contribute to the Charity’s annual and strategic plans by working with the Operational Manager and Trustees to provide data & narrative that will assist in planning future service developments.

Training and Education

1. Support a positive learning environment for all staff – including volunteers.

2. To contribute to CLCC’s education programme by organising talks, seminars and workshops relating to cancer information and support.

3. To lead on the delivery of CLCC’s Induction Day for all staff and volunteers, evaluating its effectiveness by seeking and incorporating participant feedback.

4. Take responsibility for own learning and development needs.

5. Develop and maintain awareness of current local and national guidelines and workstreams which affect cancer information services, sharing a regular update with CLCC staff and Trustees.

6. Participate in regular clinical supervision and have responsibility for maintaining that supervision.

7. Attend management meetings, Trustees meeting and events as appropriate.

8. To understand and comply with all policies at CLCC including (but not exhaustive) Health & Safety, AL/TOIL, sickness reporting and monitoring and GDPR.

Research, Audit & Quality

1. To develop methods of obtaining useful feedback from people with cancer and other users of the service in order to provide high quality and responsive service, and to develop mechanisms to audit the effectiveness of the service.

2. To critically evaluate latest research and audit findings, disseminating these findings into practice in order to develop best practice and helping to support understanding by all (centre users and staff).

Personal Development

1. To maintain own expert level of competence.

2. To maintain current NMC registration by ensuring compliance with the NMC revalidation process.

3. To actively participate in the CLCC appraisal process.

4. To facilitate access to training for all volunteers within the service, working closely with the Volunteer Co-ordinator.

Communication

1. Develop and maintain good channels of communication and openness with colleagues within Cherry Lodge Cancer Care.

2. Ensure effective communication regarding all matters across the service. Be aware that all staff and volunteers represent Cherry Lodge Cancer Care and ensure that your actions always represent Cherry Lodge Cancer Care’s values and beliefs. Keep up to date with Cherry Lodge Cancer Care’s internal communications and share these with junior staff to ensure compliance with current requirements. Foster and encourage a sense of inclusiveness with all members of the charity’s team.

We are looking for an experienced professional to lead and manage YMCA East Surrey’s Childcare Services including our Early Years provision. If you are committed to make a positive difference in the lives of children - and the staff that support them - we would be delighted to hear from you.

Main Responsibilities:

Lead on service delivery, management and governance

– To provide strong leadership for the service based on a clear vision for the service, clarity of standards and outcomes to be achieved.

– With the Head of CYP support the strategic development, planning and delivery of specialist services for children and families ensuring an effective co-ordinated offer for these families is in place and to develop new childcare settings as appropriate.

– To have the primary responsibility for establishing, maintaining and developing consistent and high standards of professional and managerial competence amongst all staff involved in the delivery of Childcare in line with that of internal policies and procedures and of regulators such as Ofsted.

– To provide line management to the Service Managers and Co-ordinators and work with them to ensure they provide an effective service to children and families in Surrey.

– Maintain up to date detailed knowledge of legislation and national policy and to ensure SLT, CYP management team and the service are briefed on changes. This will include the duties and responsibilities arising from the Children’s Act 2014 and Working Together to Safeguard Children 2023 amongst others.

– To have lead responsibility for ensuring the Childcare operates in a way which safeguards children and is fully compliant with children’s safeguarding procedures.

Manage stakeholder engagement and financial integrity

– Lead on ensuring compliance with regulatory requirements in conjunction with the Quality and Insight Manager. 

– With the Head of Finance and HCYP to produce annual budgets for Childcare services and monitor them to ensure financial viability and appropriate use of charitable resources

– To ensure that key relationships and business processes are in place to improve outcomes for children and families.

– Work with the Development Manager to support the Managers and Co-ordinators to write funding bids and reports for new and existing work

– To ensure childcare services meets both national, local performance and quality indicators in an effective and timely way.

– Ensure all key policies and processes are up to date and fit for purpose.

– Work collaboratively with Quality and Insight Manager to ensure services deliver value for money, within budgets and are evidence based, ensuring that services are rigorously evaluated working with the in terms of quality and outcomes and that they continuously improve and are provided in response to children’s needs.

Training and Development

– Contribute to an in-house training programme for CYP staff and volunteers, which is also offered to all YMCA East Surrey staff and volunteers and key partners

– Manage, and when required, deliver in-house training sessions supported by CYP Managers and Co-ordinators

– Work with the Head of CYP and HR to develop volunteering, apprenticeship, and traineeship opportunities across the department

Provide effective management and support and demonstrate the values and culture of YMCA East Surrey.

– Ensure that all activities demonstrate the values and culture of YMCA East Surrey.

– Work with the Head of CYP/Deputy CEO to support the implementation of YMCA East Surrey strategy and Operational Plan.

– Any other duties are required to be performed within the grade and renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure.  We require you to understand and demonstrate this commitment and attend any required training.

Job Purpose:To be responsible for the management and effective delivery of multi-disciplinary services for children and families. The aim of the services managed by this post is to provide support to children and families to help to belong, contribute and thrive within East Surrey. Also, to support the HCYP with quality, development and training for staff and volunteers across the Children and Young People services. 

Hours of work:  35 hours a week,Monday – Friday 9am – 5pm with flexibility

Location : YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ .

Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of five weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year. 

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at The Sovereign Centre and at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing Date: Wednesday 15 May 2024 9am

Interviews are scheduled : Monday 20 May 2024

This posts is restricted to women only as a genuine occupational requirement under Schedule 9 of the Equality Act 2010. We are looking for someone with a Lived Experience of Maternal Mental illness or emotional wellbeing needs to joins our award winning team as our Operations Manager. Responsible for 

§  To provide operational leadership, management, performance review, maintain quality, monitoring, improve ways of working, develop staff and lead the development and implementation of the MfM Services for the benefit of our clients.

§  Representing MfM at a senior and strategic level with external partners. 

§  Support and build strategic direction for MFM.

§  Deputise for the CEO and to ensure that current and future operations continue on a sustainable and viable basis and can evidence positive outcomes and value

§  Work as a member of the Senior Leadership Team to develop, grow and sustain MfM. 

§  Managing the office and the staff team and any of their direct reports to include volunteers, sessional workers and placement students.

§  Manage and develop the Volunteer Program.

§  Communicating and liaising with the internal staff/volunteer team and external agencies and services to include liaising with other mental health/ maternity care service providers and VCSE organisations to cross-refer.  

§  Delivering training sessions for staff and volunteer, sessional workers and placements.

§  Managing regular Co-ordinators meetings  

§  Offering quarterly management supervision to staff team.

§  Offering regular management supervision group for volunteers.  

§  Assist with the co-ordinating of supervision arrangements for the Staff team and placement students.

§  Publicise service across Bristol, North Somerset and South Gloucestershire

§  Demonstrate an ability to empathise, encourage and support women towards recovery.

§  Promote MfM services to women during activities, as appropriate.

§  Collect and collate data, arrange for completion of monitoring and evaluation forms. Write timely reports giving feedback on the services for the CEO and for project funders.

§  Work in close collaboration with MfM colleagues in the development of the services to act in the best interests of MfM at all times. 

§  Triage and manage the waiting lists for the services.

§  Supporting women as required within project work.

Supporter Engagement Manager

Are you ready to make a real difference? At Pilgrims’ Friend Society, we’re not just providing care – we’re building communities, fostering connections, and transforming lives. If you’re passionate about creating positive change and want to be part of a dynamic team dedicated to making a lasting impact, then keep reading!

About Us

Pilgrims’ Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.

About the Role

As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Christian* supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives.

Read the job pack for further details of this fantastic opportunity.

Key Responsibilities

• Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.
• Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.
• Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.
• Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.
• Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.
• Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.
• Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.
• Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.
• Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.

About You

• Minimum of three years of experience in the charity or third sector.
• Proven track record in supporter engagement and database management.
• Good understanding of UK GDPR regulations.
• Familiarity with fundraising functions and project management.
• Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.
• Strong proficiency in written and verbal communication.
• Innovative thinker with a proactive approach to problem-solving.
• Team player with a reliable and detail-oriented work ethic.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours

34.5 hours a week, Monday to Friday.

Benefits

• Hybrid working (2 days in the office, 3 days at home)
• Flexible working hours
• 5 weeks' paid holiday per year, as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox
• Wisdom app
• Care Friends referral app
• Birthday reward
• Long-standing service reward
• Life assurance scheme
• Pension scheme

Join Our Team

If you are passionate about making a meaningful impact and possess the skills and qualities outlined above, we invite you to join us in our mission to enrich lives and build communities. Apply now and be a part of our dedicated team at Pilgrims’ Friend Society.

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

Community Support Worker

We are looking for a very motivated and able Community Support Worker to support the Community Connections Team to meet the relevant requirements of the Community Connections contract.

Position: Community Connections Support Worker

Location: Epsom

Hours: Part time,  18 hrs a week (TBA)

Salary: £12,985

Contract: Permanent

Benefits: Pension, Employee Assistance Programme

Closing date: 05/06/24

The Role

The Community Support Worker will be required to work alongside the full-time area Co-ordinators to support activities and groups and carry out one-to-one initial appointments for people residing in Surrey.

This will involve attending some groups in venues across the Surrey Downs area, to assist in the facilitation of groups to ensure they run safely and meet the needs of the clients.

The role will also involve supporting the full-time co-ordinators to complete initial appointments with new clients, including the completion of recovery stars and plans and updating client records.

Key responsibilities include:

• To support groups, courses and activities and work with the Community Connections Team to produce a quality service.
• Supporting the full-time co-ordinators to complete initial appointments with new clients, including the completion of recovery stars and plans and updating client records.
• To support the area co-ordinators in maintaining contact with those using the service via differing methods.
• To work with the area co-ordinators to contact clients who are not currently engaging to ascertain their current needs and update records accordingly.
• To be able to assess risk on a daily basis and react accordingly.
• To motivate people attending groups, activities, and one-to-one sessions.
• To promote “if you don’t do it, it doesn’t happen” attitude.
• To work with volunteers helping out with groups and activities.
• To work with the team of professionals and communicate well with colleagues working from different locations.
• To maintain databases and undertake any other administrative duties.
• To work collaboratively with other departments.
• About You

You will have experience of working directly with vulnerable adults (preferably with mental ill-health)

You will also have:

• Experience of working within the health & social care sector.
• A demonstrable understanding of the needs of vulnerable groups.
• Knowledge of Mental Health sector and relating issues.
• Good communication skills (oral and written)
• Ability to work on own initiative as well as part of the team.
• IT literate in MS Office, Excel, Virtual Platforms, Social Media and Networks.

Please note: A driving licence is desirable, however candidates without a driving licence will be invited to demonstrate how they could fulfil the requirements of the role without one.

About the Organisation

The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.

Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.

You may also have experience in areas such as Mental Health, Mental Health Support Worker, Mental Health Care Worker, Mental Health Practitioner, Mental Health Case Worker, Mental Health Outreach Workers, Mental Health Coordinator, Health Support Worker, Health Worker, Care Worker, Support Worker.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Burnham and Weston Energy CIC is looking for a programme manager to nurture and grow our energy advice service.

The service is delivered by a small team of trained Home Energy Advisors who visit people in their homes to provide advice on how they can save money on their bills and make their homes warmer and healthier to live in. They also install small energy efficiency measures such as LED lights, draft proofing and radiator reflectors. Households are then referred on to further support to help them access welfare payments and grant funding for home upgrades including insulation, boiler replacement and energy efficient appliances. 

The current team of 2 Home Energy Advisors have capacity to deliver around 700 home visits per year. We receive referrals from a range of local organisations. We employ a Programme Co-ordinator to manage and generate home visit referrals and bookings, provide follow up support, and manage events and communications.

From this foundation, our growth objectives for the Home Energy Savings service are to:

• Continue to raise awareness of the service amongst local organisations and the public, and increase the number of referrals and vulnerable householders who benefit.
• Grow the team of Home Energy Advisors as demand requires, to at least double the team by the end of 2025.
• Secure additional funding to support the service.
• Develop partnerships which broaden and deepen the ways we can help households, including unlocking funding and support for energy efficiency retrofit.

Role responsibilities

• ​Manage, mentor and support our team of Home Energy Advisors and the Programme Co-ordinator, and oversee its growth.

• Responsible for team safeguarding, H&S, mental health, team building, mentoring and training;

• Manage the delivery of our Home Energy Saving Service across North Somerset and the former districts of Sedgemoor and West Somerset and Taunton, seeking opportunities to strengthen and grow the service.
• Manage the delivery of grant funder requirements including ensuring KPIs are met, budgets managed and reports provided.
• Manage the delivery of our referral partnership contract with LEAP AgilityEco including ensuring KPIs and contractual requirement are met and that households referred to LEAP receive the best possible support.
• To secure and manage further funding partnerships (such as Redress or MCS funding),
• Responsible for ensuring company policies relating to the advice programme are kept up to date and consistent with requirements or partners. Responsible for ensuring working practice is in accordance with our policies and that risk assessments and management plans are in place and adhered to.
• Manage relationships with organisations referring households to the energy support programme and receiving onward referrals from us.
• Develop partnerships which broaden and deepen the ways we can help households.
• Develop our CRM and IT systems.
• Represent Burnham & Weston Energy at local events and forums, nurture and grow our networks and relationships with local stakeholders and deliver our comms via the website and social media channels.

Essential requiremnts:

• Experience of leading and managing home visit teams including safeguarding, H&S, mental health, risk assessment and management, team building, mentoring and training. Experience of managing front line service teams is more important to us than energy advice experience. We can organise mentoring support from other community energy enterprises who have developed and scaled up local energy advice services.  
• Experience of overseeing complex case work.
• Experience of grant programme and service contract management including management of budgets, KPI delivery, reporting and meeting funder requirements.
• Experience of securing grant and service contract funding including applications, contract negotiation and ensuring funding requirements are in place.
• Committed to and rooted in the communities we serve: Weston-super-Mare, Burnham-on-Sea, Highbridge, Mark, Winscombe and the surrounding rural areas.
• Understand the local public, community and private sector landscape and be well networked.
• An ability to bring people together, bring out the best in people and make things happen.

Useful requirements:

• Understand the complex world of energy support funding.
• Experience of being a home energy advisor and/or managing home energy advice teams.
• A track record of business development, ideally in a social enterprise, charity or public service context.
• Competent with communications and social media.
• Confident in network and relationship building.

Wellbeing Coach - Job specification

Reports to: Wellbeing Coach Co-ordinator

Location: Maidstone, Ashford and Swale

Hours: Full time, 35 hour week.

Salary: £23,990 pa

Contract Type: Full time, Permanent.

About Mid Kent Mind

We believe in recognising people as unique individuals and not as a diagnosis or a label and that empowerment is key in recovery and maintaining wellbeing. Mid Kent Mind work in the community to promote social inclusion for people who experience mental health problems. We strive to tackle stigma and discrimination through projects that promote a better understanding of mental health. We aim to ensure that the needs of each individual who experiences a mental health problem, are met with the best possible support and outcome.

About the role

Mid Kent Mind runs a wide range of services, including but not limited to, mental health training, wellbeing courses, one-to-one sessions, and social groups. You will be working with both adult and youths in services which focus on nurturing the mental health and wellbeing of our service users in a safe and supportive environment.

You will be instrumental in facilitating a wide range of support across Maidstone, Ashford and Swale. You will lead on our structured mental health courses, and community groups whilst also having the opportunity to shape your individual approach to support the needs of our service users.

Who you are

· You are an authentic and empathetic communicator with emotional intelligence, you are able to deliver confidently to a wide range of audiences, face to face and virtual delivery.

· You have excellent administrative skills, attention to detail and are rigorous in your task management.

· You have the ability to collect information and create accurate and timely reports, as required.

· You are able to be flexible in response to the organisation’s needs and requirements. 

What you will offer us

· You will contribute to the design, development and evaluation of courses and workshops in response to need.

· You will be responsible for your own administration, with accurate data entry and working with a customer relationship management (CRM) system.

· You will be a positive addition to the team and happy to represent Mid Kent Mind.

Key responsibilities

· As one of our Wellbeing Coaches you will lead on the existing service delivery, courses and social groups, both out in the community and based at our Wellbeing Centre in Maidstone.

· You will plan and prepare a range of engaging online and face to face group sessions, and courses.

· You will conduct wellbeing assessments with our service users.

· You will action safeguarding needs of service users, following MKM’s safeguarding policies and procedures.

· You will work with the team to ensure timely responses to email inboxes, answering phones and greeting visitors.

 Mid Kent Mind will consider any reasonable adjustments required by applicants with a disability (as defined under the Equality Act 2010) who meet the requirements of the post to be invited to interview. We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds and applicants with lived experience of mental illness.

Review: this job description is subject to periodic review.

 Please read our additional information for details of the application timelines.

Warehouse Manager

Nechells, Birmingham, B7 5QT

Salary: £27000 per annum

Location: Birmingham, B7 5QT

Hours: Full Time 37.5 per week

Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more

Reporting to: Regional Warehouse Operations Manager

FareShare Midlands is the region’s largest food redistribution charity, fighting food poverty and hunger by tackling waste. We source good quality food that is surplus to requirements from the food industry. An army of volunteers help redistribute this food to over 500 frontline charities and community groups such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to over 67,000 vulnerable people every week.   We also support people through our Employability programmes, enabling them to learn skills and find rewarding work – some for the first time.  

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

The Role

FareShare Midlands is a high-profile charity with stakeholders from varying sectors not least over 500 companies in the food industry and FareShare UK.  You will work towards, and achieve, a best-in-class in operation not accepting standards or a service that falls short of this.

As the senior person on site, you will be the key point of contact for operations, logistics and stock allocation for your region. You will be responsible for all compliance issues including food hygiene, health & safety and security of the depot and the safety and wellbeing of all visitors, contractors, depot staff and volunteers.

The main role will be to lead the successful day to day operations and ensure the ongoing success of the FareShare Midlands Regional Centres. This will involve working closely with staff and volunteers to ensure that all activities, including operational and order processing are completed to the agreed standard & daily timetable.

With colleagues in the Supply chain & Development functions, you will help develop new operational/logistic activity and lead on the implementation of growth of your RCs activity, capacity and output.

You will report to the Regional Warehouse Operations Manager and will be a key member of the Operations team across the Midlands region. You will identify and share good practise within and outside the Midlands, working closely with colleagues in the other regional centres.

In agreement with the Regional Warehouse Operations Manager, you will set out relevant Ops KPIs and targets and will join daily calls and weekly meetings to discuss and help resolve issues across the Midlands region, working as ‘one team’ with colleagues from other functions and regions.

Opening times:

Over the week the depot will be open for the hours required, with staff working 37.5 hours per week which may include working in evenings and weekends on a rota basis if the performance and growth of the region requires it. You will work with the Regional Operations Manager to implement the shift patterns required to provide the service to our members and communities.

Main responsibilities

Job responsibilities will prioritise but not be limited to:

1. Operations:

· Co-ordinate the work schedule and daily activities of the depot, within the guidelines of FareShare Midlands policies and procedures on food safety and Health & Safety

· Be responsible for the supervision, development, and training of all staff & volunteers

· Ensure that all shifts are efficiently planned, controlled, and resourced at least a week in advance.

· Maintain and use the in-house stock management system, with responsibility for the training of depot staff and volunteers on the database and accuracy of stock.  Maintain good relations and communications with food suppliers and community member recipient projects, responding to any complaints or service issues with pace and courtesy as set out in our Service Charter

· Ensure that the vans are maintained as roadworthy and legal (taxed and insured)

· Ensure that community food members in your region receive a service, supply and variety of food that is expected / agreed, working closely with the Development Manager to flag potential issues with supply and/or service

2. Health & Safety, Food Hygiene & Equal Opportunities:

· Be responsible for the Health & Safety and security of the operation, including warehouse, vehicles, staff, visitors, and volunteers

·  To support health and safety advisor in carrying out risk assessments

· Ensure compliance with all FareShare policies and procedures and industry standards as required by food donors and regulators, and maintain gold standard at audit level

· Ensure the service is delivered in accordance with FareShare Equal Opportunities Policy and maintain the values and culture of the FS Midlands operation.

3. Human Resources

· Lead & develop your direct reports on a day-to-day basis, ensuring that all are aware of their responsibilities and have the resources, capacity and capability to carry them out

· Be responsible for warehouse staff personal development reviews, regular 1-2-1 meetings and support as required

· Work with the Volunteer co-ordinator to recruit and train the right volunteers and other work placement trainees within the project

· Work alongside the volunteer team to ensure a complete and Up To Date rota is available – supervising volunteers should also be included on the JD

4. Key Performance Indicators and financial responsibilities

o Cost control

o H&S – accidents and near misses

o Service level & complaints

o Food safety standards and audit scores

o Waste and conversion rate

General

Person Specification - Skills, Qualities & Experience

Essential

· Established (minimum 3 years) warehousing knowledge including managing Staff and Rota’s.

· Depot management experience, managing stock control, payment reconciliation and putting all required warehouse processes in place.

· Stock management of perishable goods, putting processes and checks in place from goods in to goods out, creating stock count processes, managing stock rotation.

· Line management experience, including projects and associated budgets to time, to cost and to quality.

· Commercial experience; managing budgets, identifying cost savings, revenue generation and meeting KPI targets.

· Familiarity with and experience of working in CI or Lean culture including leading on review and improvement processes.

· Experience of developing and implementation of performance management systems for service delivery including monitoring and evaluation.

· Understanding of the voluntary and community sector and volunteering.

· Strong communication and interpersonal skills, with the ability to deal with people at all levels building successful and productive relationships, both internally and externally.

· Facilitation, networking and group work skills and the ability to work successfully with groups of different sizes and backgrounds.

· Working within diverse communities such as urban, suburban, small towns and / or rural and with a wide variety of voluntary and community sector organisations.

· Enthusiastic and self-motivated with excellent team-working and team building skills.

· Ability to use own initiative, working independently when required.

· Good time management with ability to manage workloads, set priorities and meet deadlines.

· Demonstrable IT literacy, in particular of using Microsoft applications (Outlook, Word, Excel and PowerPoint).

· Encouraging and promoting equality, diversity and inclusion in the delivery of services and experience of working effectively with people from a range of backgrounds.

· Evidence of continual self-development of knowledge and skills.                                                                 

Desirable

 · Some experience of financial management, including control over budget setting and performance management

· Relevant experience of working in the food industry, probably in a retail operations management or production management resulting in a strong understanding of all the core areas around operations, food safety, health and safety and good business practice.

· Relationship management and partnership working with senior stakeholders across multiple sectors.

· Transferable experience that demonstrates a high likelihood to fit into the management culture of a medium sized voluntary sector organisation that is underpinned by the organisation’s values.

· Volunteering Experience & Experience of Managing Volunteers

Values and behaviours 

· A commitment to Equal Opportunities

· An appreciation of FareShare Midlands’ mission and vision

· Flexibility of approach and ability to work in a team

· Proven ability to develop and maintain good working relations, with both internal and external audiences

How to Apply:

If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

Closing date for receipt of applications is 27th May 2024. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a MARAC Co-ordinator

Salary: Up to £33,000

Location: Brent Council and other co-locations

Hours:   35 Hours per week

Contract: Fixed Term Contract - until March 2025

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role may require Prison and or Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

The MARAC Coordinator will coordinate, administer, and manage the operation of the MARAC. One of the main purposes of the role is to bring together agencies to ensure that local systems are truly keeping survivors safe, holding perpetrators to account, and preventing domestic abuse. A key principle of the post is respecting the independence of each agency and ensuring the MARAC’s key principles are survivor’s and children’s safety, offender accountability and giving a clear message that domestic abuse is s crime that will not be tolerated. The post holder will be located in Brent, and will meet MARAC partners in a variety of settings in the community. The post holder will also spend time raising awareness of the service, domestic abuse, and the MARAC in addition to training agencies on the MARAC and inducting new MARAC representatives on the MARAC.

The post holder will have an excellent understanding of domestic abuse and its effects on women and children, of best practice in supporting survivors of domestic abuse, and of the MARAC. The post holder will also have a good understanding of managing a project.

About You:

To be successful as the MARAC Co-ordinator you will need the below experience and skills:

Excellent understanding of domestic abuse and its effects on women and children, of best practice in supporting survivors of domestic abuse, and of the MARAC.

Thorough knowledge of safeguarding practice, procedures and legislation

A good understanding of the importance of confidentiality and anti-discriminatory practice, safe practice and health and safety procedures

Experience of risk and needs assessment, safety and support planning, and crisis planning and successfully managing high numbers of referrals

A clear understanding of the coordinated community response to domestic violence and abuse, how it relates to MARAC in particular, and experience of the purpose and workings of MARAC 

Experience of supervision/coaching of staff or volunteers, of managing performance and achieving targets through review of individual and team practice

Excellent written and verbal communication and presentation skills; including report writing, data collection and monitoring

Good understanding of managing a project

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

· Closing Date for Applications: Sunday 19 May 2024 @23:59

· Interviews are taking place on a rolling basis

· *Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

We are recruiting for an HR & Business Change manager for an international animal charity. You will support teams through the provision of a high level HR service, operating as a business partner to their directorate's ,with a focus on supporting change.

12 month FTC and hybrid working 1 day a week (Wednesdays) in the Central London Office

The Role
HR Managers aspects of the role
Providing business partner support to the Programmes directorate , guiding them through change with re-structures and overall organisational change
the overall management of HR advice & support on all People & Culture and recruitment matters with support from the HR Officer/HR / L&D / LMS Co-ordinator
Providing high quality day to day advice and guidance to Directors, Heads of Department, Managers and staff on People & Culture matters
Policy advice, implementation and guidance
Giving employment advice based on legal & People & Culture best practice & continually improving our processes & policies
Job evaluation and re-grading new roles
Working on initiatives & projects in the People & Culture operating plan to improve organisational performance ranging from talent management, diversity & inclusion, performance management, reward and benefits review.
Business Change aspects of the role 2 days a week
To support all change project work across the organisation working closely with the Business Improvement Team and all other directorates, developing clear change management project plans to support the people and behavioural side of change in particular
To work closely with Heads of Department on developing a continual improvement mindset and positive collective change leadership

The Candidate
CIPD Qualified
Strong experience of working in a business focused / income generating environment as an HR Business Partner.
A change leader, able to embrace/ facilitate change and to bring a continual improvement mind-set.
Strong experience of working in a business focused / income generating environment as an HR Business Partner.
A change leader, able to embrace/ facilitate change and to bring a continual improvement mind-set.
Experience of job evaluation and pay and grading.
Excellent systems knowledge and use of HR systems such as CIPHR and I-recruit.
Confident in picking up and using new technologies.
Strong IT and numeracy skills. Highly competent in using the Microsoft office suite such as Word and Excel.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Background Information

The Weir Link was established to replace what was a derelict laundry and community room with a new purpose-built building which opened on the Weir Estate in June 2010. The charity’s principal aim is to provide educational, training and social opportunities that ‘bring the community together’ from all areas and backgrounds across the streets and estates within the local area.

To date the building has been used as the base for a Children’s Centre, Nursery (currently operated by London Early Years Foundation (Leyf)), a Volunteer Project as well as a range of other Fun Days, coffee mornings, community meetings and social get togethers. In addition to the nursery, which occupies the largest rooms of the building, there are additionally two office spaces and a meeting room available for community use. 

We currently run a range of weekly after-school activities, including a homework club, two stay-and-play sessions, an arts and crafts club and a Pilates class. We also facilitate other community activities, including yoga classes, ante-natal classes and local residents’ meetings.

Job Description

Key responsibilities

1. Ensure that all aspects of the management and operation of The Weir Link are carried out effectively and in keeping with the organisation’s mission, vision and values.

2. Manage the delivery of a high-quality programme of activities and events for the local community.

3. Manage current partnerships, both those organisations with long term rental agreements and those with whom we co-ordinate activities and services for the community.

4. Continue to develop and manage new partnerships in keeping with the aims and objectives of the business plan.

5. Line-manage the Facilities and Bookings Co-ordinator to ensure the building is well-maintained, safe and meets all statutory requirements.

6. Manage the co-ordination of website updates and social media posts in collaboration with our team members.

7. Work with the Trustees to implement the 3-5 year business plan, including a sustainable funding strategy.

8. Ensure an effective marketing strategy to continue to promote our activities and events to the local community.

9. Ensure all those who visit The Weir Link feel welcome, safe and encouraged and maintain systems for monitoring our users’ satisfaction and evaluating outcomes.

Person Specification

The successful candidate will be able to demonstrate a range of skills and experience as follows;-

1. Experience in business development and identifying potential development opportunities with other partners and organisations.

2. Experience fundraising and researching and applying for grants and funding opportunities.

3. Demonstrable success in project management, including experience of marketing and communications (both online and offline), as well as effective reporting and evaluation.

4. Experience in community research with a wide range of individuals and community groups, including through the organisation of community events

We are looking for a motivated, organised and reliable individual who is happy to take on these responsibilities while working closely alongside others in our small team.  Above all you will be flexible, resourceful, efficient and committed to contributing in a meaningful way to our local community.  As with all small organisations, sometimes we have to go above and beyond what is expected on a daily basis, but in return we can offer greater flexibility than other larger organisations.

This is a part-time, maternity leave role for 12 months in the first instance. We are able to offer a flexible working pattern, which would comprise of 15 hours per week across three days a week. The hours can be between 9.30 and 4pm every day, with the possibility of hybrid working (combining office-based and remote working) during the school holidays.

This role would suit a parent or carer who would like their hours to work around the school day and have flexibility during school holidays. 

Ideally the person would also be a local resident who is prepared to build on our links with other community organisations that are local to The Weir Link.

Competitive and negotiable pay package.

Please send your CV and a cover letter explaining why you are suitable for the role and why you would like to work for The Weir Link.

Application Deadline: Monday 20th May, 2024

Interview Process: We will review applications on a rolling basis and may schedule interviews before the closing date. Exceptional candidates may prompt an early closure of the application process.

Ready to make an impact? Apply now!

Our Business Development department is integral to the success of our organisation and we are looking for an experienced, organised and driven individual to fulfil the role of Head of Business Development. 

We are looking for someone who is comfortable in leading and co-ordinating a team. You will lead and operationally manage the department in our external business development engagement activities as well as our internal, cross-departmental collaboration working towards our ‘Evolve Strategy’.

You will have a clear and demonstrable understanding of configuring, organising and developing business development strategies and an understanding of how an awarding body operates particularly within the education landscape. 

A proactive communication style, strong organisation and interpersonal skills and a decisive nature are key qualities required in this role. You will operate in a flexible and predominantly remote working environment; therefore a demonstrable experience of working using your own initiative alongside a desire to innovate and test new ways of working are essential. 

Your team will be supported by a Business Development Co-ordinator and two Business Development Managers, each focused on retention of business and new business (New Business Development Manager to be recruited). Additionally, a team of Business Development Officers and Centre Engagement Executives also support the team. 

We view this role as an integral part of successfully delivering our strategy. You will have the opportunity to shape the way your department operates to support the needs of the business as well as our centres. 

The role fits within the wider Leadership Team and working closely with other HODs and Managers will be a key ingredient to success. 

Role purpose: 

• Set & deliver the Business Development Strategy alongside the Director of Engagement that supports growth, reach, and impact of Leadership Skills Foundation programmes. 
• Drive operational progress by developing positive and proactive working relationships with other Heads of Department.
• Influence the future direction of the Leadership Skills Foundation as a member of the Leadership Team.

The main resposnsibiltiies will be:

• Effectively manage and develop the Business Development Team and relationship management functions to meet agreed budgets and maximise learner/programme registrations.
• Accountable for the Business Development team’s sales planning and forecasting including annual budgeting.
• Regularly developing and presenting clear insight and analysis on market activity, responsibilities, and opportunities.
• Work closely with the Head of Marketing & Communications and New Business Development Manager to devise and deliver targeted new business campaigns and activities.
• Work closely with the Retained Business Development Manager to devise and deliver strategies to retain and grow our centres.
• Work with the Business Development Coordinator to ensure engagement processes and the customer journey meet the needs of centres efficiently.
• Maintain a working knowledge and up to date awareness of the sectors, market audiences and landscape the Leadership Skills Foundation works with.

Head of (HOD) Responsibilities

• Implement the one company/vision/culture and demonstrate its impact.
• To carry out environmental scanning to recognize opportunities and challenges and formulate appropriate actions to position the Foundation in line with its agreed objectives.
• To implement and develop appropriate business management capabilities and practices across the organisation.
• To operationally implement the strategy and set work expectations as agreed by the Board and the SLT.

Skills, experience and knowledge 

• An understanding of education systems in the UK 
• Previous experience in a sales environment and understanding sales processes. 
• Experience of managing pipeline systems
• A proven track record of delivering income growth 
• Analytical thinking and evaluation skills
• Ability to present information concisely using Microsoft Office programmes.
• Strong interpersonal and communication skills 
• Leadership capabilities

Desirable 

• Previous experience of managing a sales team and managing direct reports
• An understanding of awarding bodies and their operating landscape 
• Familiarity with Microsoft Power BI 

The Head of Business Development will receive a generous salary, a flexible and agile working environment, private Vitality healthcare (subject to successful completion of probationary period), personal development opportunities, enhanced pension, enhanced holiday and sick pay and an extended Christmas break.

If you want to be part of thriving and evolving organisation, then we would love to hear from you and look forward to receiving your application.