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Are you passionate about supporting refugees and people seeking asylum to rebuild their lives? Can you coordinate volunteers, who are the lifeblood of SHARe Knowsley?

You will be joining a dedicated team of 9 staff and over 40 volunteers, working for a well-respected grassroots charity. As individuals and an organisation, we are committed to welcoming, supporting and empowering refugees and people seeking asylum who live in the borough of Knowsley.

This role will require you to enjoy communicating with new and existing volunteers and have good organizational skills. You will also support the wider organization – especially the casework and community work, so an awareness of this is helpful.

The post is currently 3 days/week, with the opportunity to work flexibly across the week, but would require work on Monday and Tuesday mornings. Please read on to get an idea of the role and who we are looking for.

APPLICATION DEADLINE: 12 noon, Monday 13th October 2025

INTERVIEWS: Thursday 23rd October 2025

ABOUT THE ROLE

The purpose of this post is to support an established team of volunteers and recruit and train new volunteers. It is a role that will ensure volunteers remain up to date with training and abreast of information important to giving clear support to refugees and people seeking asylum. (The percentages in brackets give and estimated distribution of time spent in each area).

1. Provide support for volunteers (15%)

• Ensure regular and effective communication with volunteers via a variety of methods: e-mail, letters, newsletters, meetings, telephone, etc.
• Provide volunteers with on-going training and development opportunities
• Ensure volunteers have periodic project review meetings, as well as appropriate social activities

2. Coordinating volunteer activities (25%)

• To have oversight of volunteers at drop in/ English classes ensuring (i. volunteers are available; ii. resources are available at site (e.g. food or clothes for drop in))
•  Outreach volunteering such as befriending
• Back office volunteering (e.g. clothes sorting, admin)
• Ensuring that volunteers have appropriate roles and ways to progress
• Respond to any issues that arise that might then require training or reorganising of practices/policy

3. Recruit and train new volunteers (15%)

• Development of volunteer roles and opportunities in response to volunteer, staff and client feedback
• Co-ordinate the advertising, recruitment and assessment processes to ensure equality of access to volunteer roles
• Provide induction training for all volunteers to enable to fulfil their role (including health, safety and safeguarding)
• Ensure that volunteers understand the purpose, importance and process of data collection, case recording and monitoring systems and that they use them effectively where and as appropriate

4. Ensure quality assurance, monitoring and evaluation (10%)

• To develop and maintain volunteer policies and procedures in line with best practice (e.g. Investing in Volunteers)
• Maintain an up to date knowledge of relevant and recognised best practice guidelines, policy requirements, employment law and quality standards in relation to volunteering input and management
• Co-ordinate specific client well-being events on a regular basis, engaging volunteers and other staff to support event development, organisation and delivery
• Maintain written accurate records on volunteer details and activity and other information as required, providing written and verbal reports as required

5. Additional duties relating to post (10%)

• Deliver and arrange access to training for team colleagues in relation to the above, where required
• With the CEO ensure that volunteers operate at all times within the principles of impartiality and confidentiality, in accordance with SHARe Knowsley’s vision, values, principles, policies and procedures
• Engage in relevant external meetings/ networks/ forums as agreed with the line manager

6. For SHARe Knowsley (10%)

• Actively participate in supervision and appraisal, review and planning sessions, team meetings, working groups and staff conferences and other meetings
• Carry out administrative duties associated with the post as required
• Work within SHARe Knowsley’s policies, procedures, guidelines and other agreed documents

HOW TO APPLY Please visit SHARe site and download job pack and complete application form.

ABOUT SHARe Knowsley

SHARe is now a well-respected grassroots charity, committed to welcoming, supporting and empowering refugees and people seeking asylum who live in the borough of Knowsley, Merseyside, as they rebuild their lives. The name SHARe stands for Supporting and Helping Asylum Seekers and Refugees and reflects our core philosophy of sharing our lives with everyone we meet, regardless of their background, story, language, race, faith, gender, or sexual orientation.

SHARe has a team of nine paid staff and approximately forty plus volunteers, focused on delivering high quality person-centred support and advocating for changes in our community that improve the lives of those we serve.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Medway Recovery House in Kent.

Sounds great, what will I be doing?

The role involves supporting service users from referral through admission, ensuring their physical and emotional needs are met while collaborating with clinical teams for smooth transitions. Staff provide activities and interventions to help reduce crises, identify triggers, and create safety plans that promote mental health and prevent hospital admissions. One-on-one sessions are conducted to develop wellness recovery action plans, set SMART goals, and build social networks, alongside practical life skills training such as food preparation. Staff also liaise with statutory and voluntary agencies, deliver post-admission welfare support, and maintain high living standards between admissions, all while engaging in professional development to address challenges like self-harm and substance use.

The position emphasizes teamwork, co-production, and administrative duties. Staff collaborate with Recovery Workers and management to deliver a team-based approach, promote services, and support user engagement in peer-led activities and forums. They are responsible for maintaining accurate service user records, monitoring service upkeep, ensuring health and safety compliance, and working with multi-agency providers under governance protocols. Additionally, they contribute to developing service standards, follow policies and legislation, report maintenance issues, and undertake additional duties as required, always upholding health and safety rules and procedures.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The role requires demonstrable experience supporting people with mental health and complex needs, along with a strong understanding of recovery approaches and co-production. Staff should be able to design and deliver activities that reduce anxiety, build confidence, and support individuals in creating their own recovery journeys. This includes engaging service users in assessments, co-producing and reviewing support and safety plans, and maintaining accurate monitoring records for internal use and external reporting. A good knowledge of legislation, including welfare reform, the Care Act, and housing pathways, is essential, as well as the ability to handle financial transactions accurately and use IT systems, including MS Office and case management tools.

Flexibility and resilience are also key, with the need to work evenings, weekends, and bank holidays, while maintaining high service standards in unpredictable or challenging situations. The role requires excellent stakeholder relationship skills and the motivation to deliver consistent, high-quality support. An understanding of basic building safety issues and the ability to identify repairs is desirable. Overall, the position combines strong technical knowledge, administrative accuracy, and interpersonal skills to ensure effective support and recovery-focused care for service users.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.