Social Media And Digital Assistant Jobs
Membership Specialist
Would you like to work in a dynamic forward-looking organisation, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?
Position: Membership Specialist
Location: Hybrid/London (in the office at least once per month on average)
Contract: Permanent
Hours: Full and part time hours considered
Salary: £29,624 per annum (FTE) (pro rata for part time hours)
Closing Date: 13th June 2024
Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.
About the Role
As a membership specialist, you will be a responsible member of our membership team, providing a frontline service for customer enquiries. Primarily, this involves administering the UKCP membership register by efficiently processing admissions, exits, and renewals, while utilising customer service skills to offer a professional and contemporary service. This role also includes responsibility for capturing essential data and processing associated transactions.
Key responsibilities include:
- Provide general enquiry services to members, non-members, and members of the general public, including being part of a pool of staff responsible for dealing with enquiries by telephone, emails, social media, and postal enquiries.
- Develop and maintain a broad understanding of the administration and regulatory procedures relevant to the updating of member records, admission to a category of membership, and processing of subscription details. Such day-to-day activities require the ability to follow defined operations to a consistently high standard.
- Ensure accurate and timely processing of applications for UKCP membership, following defined guidelines and processes. Produce reports from CRM systems as required.
- Be responsible for the administration of the renewal process for individual members, ensuring renewals, reminders, generating certificates, and lapsing are carried out accurately within specified timescales.
- Proactively identify and suggest feedback and ideas about new membership grades, member benefits, and new products and services to managers.
- Actively pursue the retention and recruitment of members and encourage the uptake of benefits and services by members and non-members alike.
- Proactively market membership services, providing consultative advice on the range of services and benefits related to membership grades.
About You
The role will suit you if you are comfortable with a fast-paced environment, like working with data, and enjoy interacting with members.
You will suit us if you can prioritise your work, have great attention to detail and excellent organisational, interpersonal and communication skills.
You will need to have the following skills and experience:
- Minimum of 1 years’ experience in a similar remote customer service role.
- Confident using technology and software applications, with experience of working with databases, emails, documents, spreadsheets, and videocalls.
- Strong communication skills, both written and verbal, with experience in working with remote team members and stakeholders.
- Demonstrated ability to work collaboratively with colleagues, share responsibilities, and support one another in achieving common goals.
- Demonstrated ability to consistently meet and exceed targets, in areas such as email and telephone quotas for example.
- Ability to work independently with minimal supervision, making well-informed decisions, and taking ownership of tasks and projects.
About the Organisation
The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for our members, we are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all.
This is an exciting time to join as the organisation is currently consulting on a new organisational strategy, to be launched in autumn 2024.
You may have experience in areas such as: Membership Assistant, Member Services, Membership Development Manager, Membership Marketing Manager, Membership Database Manager, Membership Engagement Manager, Head of Global Membership Services, Membership & Communications Manager, Global Senior Manager Membership Planning, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a motivated business manager who is committed to improving health outcomes for children and young people and reducing health inequalities. The successful candidate will provide exceptional organisational, financial, & business support to continue to grow the organisation.
SAPHNA is a professional organisation and charity established in 2006. We are the voice of school and public health nurses across the UK, and the Crown Dependencies. Our mission is to achieve equality and excellence in school nursing practice leading to improved health outcomes and reduce health inequalities for all school aged children, young people and their families and communities.
We strive to take forward the Public Health agenda by working in partnerships to influence health, care policy, and support the workforce, for the benefit of children and young people and the communities where they live and learn.
The initial contract is 12 months fixed term with a view to extension. There will be a 3 month probational period.
24 hours per week, £33,000-35,000 pa, pro rata and depending on experience. Pension included.
The role is home based with ability and willingness to travel across UK when required. Flexible working hours to be agreed and to meet the needs of the organisation. Holiday allowance is 25 days per annum pro rata plus bank holidays.
Main Responsiblities:
- Supporting the Professional Officer in managing finance, human resources, risk management, quality, operational change, board activities and business planning for the organisation.
- Providing programme management support for SAPHNA bidding, budget, invoicing, and contract management processes.
- To support the development and delivery of SAPHNA business planning and prioritisation, including horizon scanning and creating business cases and new opportunities for income generation.
- To support the Professional Officer in ensuring all the organisations charitable obligations are met.
- To support the Professional Officer and SAPHNA team as required in any other related work- streams.
- Line manage the administrator assistant and have organisation oversight and governance responsibilities of the office based processes.
The SAPHNA is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.
Size: 1 - 5
To achieve equality and excellence in school nursing practice leading to improve health outcomes & reduce health inequalities for school aged children
The client requests no contact from agencies or media sales.
Thank you!
No one should feel alone when diagnosed with primary bone cancer. The Bone Cancer Research Trust strives to provide a supportive network for all primary bone cancer patients to limit their feelings of isolation and anxiety. Given the rarity of the disease, patients can often go through their entire treatment and recovery without meeting another patient, so external support is vital.
Over the last 4 years, our Support & Information Service has seen significant growth, and developed to become a leading source of support for patients, family members, siblings and friends of patients. Our Support & Information team provide enduring support and ensure that this can be accessed at any point in a primary bone cancer journey and by anyone affected.
Our aim is to increase the reach of the service further, ensuring that all patients diagnosed in the UK have the opportunity to access our Support & Information Service. The Support & Information Officer will play a pivatol role in achieving this through building lasting relationships with both patients and families and healthcare professionals.
They will assist in all aspects of the Bone Cancer Research Trust's Support & Information Service, including the organisation and delivery of virtual support groups, the administration of the Charity's financial grants, the distribution of information resources and the administration of our digital groups. They will also have the opportunity to lead on the delivery of our regional in-person ‘Get-Togethers’, which bring the primary bone cancer community together to gain peer to peer support.The successful candidate will also play an important role in the continuous development of the Service, ensuring that impact is measured and feedback is acted upon.
This role offers an exciting opportunity to make a direct impact on the lives of those affected by primary bone cancer, offering support at time of great uncertainty.
Size: 21 - 50
Our mission is to save lives and improve outcomes for people affected by primary bone cancer through research, information, awareness and support.
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
An exciting opportunity has arisen to join a lively, dynamic and driven fundraising events team. Over the last decade, Breast Cancer Now has built up a strong events function community fundraising and events currently accounting for nearly a quarter of the charity’s overall voluntary income.
We’re now looking for an events officer to play a key role within the team. You’ll lead on the delivery of a range of events including runs, triathlons, cycles, treks and overseas challenges, with a focus on growing income and engagement. Your role will also help to drive us forward as the go-to charity for challenge events by providing an excellent supporter experience.
About you
We’re looking for someone with a real drive and a passion for charity events fundraising. You’ll be delivering your own portfolio of events including recruitment of participants, development of supporter journeys and stewardship communications to meet net income and supporter retention targets.
We’re a dedicated team with our supporters at the heart of what we do. If you have experience and interest in delivering events and building relationships with supporters, then this could be the role for you.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London or Glasgow office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact The Breast Cancer Now Recruitment Team in the first instance.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am on Friday 21 June 2024
Interview date Week commencing 1 July 2024