Supporter Services Manager Jobs
Circa £50,000 per annum
Fixed term (12 months – Parental Leave Cover)
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Project Manager (Marketing Portfolio).
The Senior Project Manager (Marketing Portfolio) will work across all parts of the organisation to provide specialist change management services, ensuring key strategic projects, campaigns and programmes of work implement and embed change successfully.
We are seeking an individual with experience in planning and implementing change management strategies, portfolio management in a marketing delivery or a relevant setting, and stakeholder management. To succeed in this role, you should have knowledge and practical experience in project management methodologies (such as Waterfall and Agile) and change management strategy. Additionally, strong communication skills, experience in marketing delivery, and the ability to lead collaboration through facilitating workshops are essential.
Act now and visit the website via the apply button to apply online.
Closing date: 5pm, Monday 17 June 2024.
Interview date: Week commencing 8 July 2024.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
Are you passionate about working with older adults who have care and support needs? If so, we want to hear from you!
Age UK Lewisham and Southwark are looking for a Support Worker to escort service users to and from their Day Centre in Southwark, deliver a programme of day care activities, and to ensure their personal, social and cultural needs are met.
The successful candidate will have a good understanding of the needs and issues affecting older people including dementia awareness, and have worked or lived experience of caring. They will be able to work as part of a team and travel within Southwark and Lewisham. Great interpersonal skills required along with the ability to work to Age UK Lewisham and Southwark’s values to empower and enable older people to lead fulfilled lives.
Age UK Lewisham and Southwark aims to provide a safe, inclusive workplace for people of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees and we strongly encourage you to apply if you are from a marginalized or underrepresented group.
Employee Benefits:
- Hourly rate above London Living Wage
- 26 days annual leave + bank holidays
- Additional 1 day leave for Birthdays
- Access to an Employee Assistance Programme including access to a helpline for partners and dependents
- Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
- CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
- TechScheme members – enabling employees to purchase tech and home furnishing through AUKLS and spread the cost from their salary
For full details please download the Job Pack which includes a Job Description, Person Specification and application form.
Closing date for applications – 9am on 17 June 2024
Interviews will take place week commencing 1 July 2024 at Stones End Day Centre, Southwark
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Our Muscle Group meetings provide a warm, friendly space for people affected by muscle-wasting and weakening conditions to meet with others in their local area. The groups meet either in person or on Zoom; three meetings per year are held in each of the 14 regions. Muscle Group meetings are a relaxed, confidential forum for people to ask questions, share experiences and learn from guest speakers. They should be fully accessible to all, including family, friends, and carers of those living with conditions.
You will lead on the organisation of these meetings and management of the volunteers who chair them, ensuring throughout that meetings meet the needs of our community.
You will also support the Volunteer Engagement Manager to ensure that volunteers across the organisation are recruited, trained and managed effectively. Here at MDUK, it’s important that all our volunteers are supported in their roles – this includes an induction process that sets clear expectations and provides the training and resources they need, regular open communication with employees, and opportunities for peer-to-peer volunteer support. Team members will work with volunteers to ensure we’re making the best use of their skills and experience and that they get the most they can from their role.
Please download the job description to see full role responsibilities.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. In the last three years, there have been more than 10 new treatments – we want to continue this work and need your help so we can fund more research and support for families with a muscle-wasting condition.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: We operate a hybrid model (home and office, SE1).
*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
Please note interviews are likely to be held on 2 and 3 July via Miscrosoft Teams.
The client requests no contact from agencies or media sales.
About us:
The Humane League UK is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action.
We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years.
Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.
THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger.
We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.
We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.
You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.
If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.
The position:
You will manage our Volunteer team, requiring exceptional communication, a natural affinity for people management and organisation, and an ability to inspire people to get involved with our work. You will be responsible for the overarching strategy and success of the Volunteer Program.
Line managing two members of staff, you will ensure our Volunteer team sets and meets their strategic goals, contributing to our organisational priorities. Developing strategies which effectively mobilise our volunteers to drive campaigning work, you’ll ensure volunteers make the biggest possible impact for animals whilst remaining engaged and supported.
This role reports into the Head of Programs, while working closely with the rest of the THL UK team.
We will be holding a webinar on Tuesday 11th June at 7pm BST for you to find out more about the role and to ask any questions you may have. The webinar will be hosted by Cordelia Britton, Head of Programs and Katie Ferneyhough, Volunteer Program Manager. If you’re interested, please register by following the apply button.
Hours:
This is a temporary 12 month maternity cover, full-time position over Monday to Friday.
From 1st July 2024 we are piloting a four day working week across the whole of the UK organisation. This pilot is planned to run for 12 months, at which point a decision will be made by our Board of Trustees as to whether this will become permanent. Success of the trial relies on the organisation being able to achieve the same or improved level of impact in four working days as five, with staff experiencing either the same or improved levels of wellbeing.
During the four day week pilot, working hours for this position will be reduced to 30 hours per week, spanning Monday to Thursday, with no reduction in salary. This will be a temporary change to the contractual terms for the successful candidate. The appointed person must be prepared to increase their working hours to 37.5 hours per week if a return to a five-day working week is decided. In the event that THL UK considers before the end of the trial period that the trial is having an adverse operational impact, we reserve the right to bring the trial to end on one month’s notice.
Who you are:
Volunteers will be your passion. You’ll have a deep understanding of the importance of this kind of supporter and how to best steward their specific experience and manage their unique needs. You'll understand how to best manage and recruit volunteers, mobilising our UK wide network effectively both remotely and on the ground in order to create change. You’ll know how to best communicate and engage with them in order to make the most out of their time and efforts. You are someone who wouldn’t ask volunteers to do something you wouldn’t do yourself and you’ll ideally have some kind of experience of campaigning in a paid or voluntary capacity (e.g. attending protests).
Someone with previous line management experience is desirable, as you’ll need to be able to effectively manage and lead your team of direct reports.
As a member of the Leadership level of the organisation, you’re someone who can meaningfully contribute to organisation wide decision making, thinking holistically and strategically across teams.
As the manager and leader of your team, you’ll have demonstrable experience of organising several deliverables or projects, which involve multiple teams, at any one time.
You can forward think strategically and collaboratively, considering the volunteer program as well as the work of other teams, setting realistic timelines with this in mind and meeting deadlines reliably.
You’re adaptable, and can work nimbly, with desirable experience working specifically within a campaign environment in some way, where things can change quickly and unexpectedly.
You’re someone who can keep your cool in challenging situations, being able to problem solve and reprioritise with ease to lead your team to success, even when things change at the last minute. You are able to continually evaluate and identify areas of improvement for the volunteer program, recognising key opportunities to evolve and adapt for the best possible impact for animals.
Home based, you’ll have a strong ability to work independently, but you’re also someone who can work as part of a team in a fast-paced environment.
Primary Duties:
Management
Manages the Lead Grassroots Campaigns Coordinator and the Volunteer Program Administrator
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Ensures staff receive the training, resources and support to do their jobs effectively, encouraging the professional development of individual team members
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Manages and leads the Volunteer team to achieve agreed goals
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Develops volunteering goals, in collaboration with the Programs department, and is responsible for timely reporting and tracking of these
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Sets/clarifies job expectations and provides regular feedback, guidance and support to your team
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Empowers staff in the ongoing delivery of their work, from development of strategies and techniques through to successful day to day outputs
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Manages time off requests and approval of expenses for the Volunteer team members
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Manages overarching budget for Volunteer team
Strategy
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Develop and manage all plans and overarching strategy for our Volunteer team, including volunteer stewardship, recruitment and grassroots activism on the ground, ensuring the day to day is delivered effectively by the team
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Work together with the Head of Programs to develop and guide THL UK Volunteer strategy and activities, identifying key priorities and strategies to further the program
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Be an active member of the Programs department Leadership team, working closely with other managers within programs and the Head of Programs to deliver department goals
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Be an active member of the wider Leadership team across the organisation, contributing to organisation level decisions and working to ensure effective strategic alignment, ensuring Volunteer work is communicated successfully and opportunities for collaboration maximised
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Analyse & report on the effectiveness of activities delivered by the team, including timely goal reporting, feeding into funding proposals and more
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Observe and work with other organisations to learn new approaches and share/coordinate strategies, making connections with other organisations as required
Volunteering
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Lead our volunteer program to ensure our volunteers take action with us and remain engaged
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Ensure the Volunteer team organise effective and engaging actions and opportunities for our volunteers which contribute to our campaigns, working particularly closely with the Campaigns team
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Determine overarching training strategy, recruitment and internal processes for the volunteer program as a whole, with supporter experience at the heart
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Oversee our volunteering policies and procedures and their successful implementation, including regular reviews
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Ensure volunteering remains at the heart of what we do, you identify a diverse range of opportunities for our volunteers to get involved with across the entire organisation which ultimately contribute to campaign success, and high satisfaction amongst the volunteers themselves
In addition:
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Attend conferences, events, protests and actions as required
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Participate in team meetings including leading, note-taking and facilitation.
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Attend in-person workshops several times a year.
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Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement
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Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.
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Perform any other duties assigned by the Head of Programs.
For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Apply via Website' button.
Good to know:
You will have access to:
- A fully remote work environment and team (all equipment is provided)
- A 4 day working week (note: this is a year long pilot until July 2025 when its continuation will be assessed)
- A pro rata share of 25 days leave plus Public Holidays (reduced proportionately during four day week trial)
- Flexible working hours
- A workplace pension
- An annual learning and development budget
- Support for mental and physical wellbeing
- £25 per month reimbursement towards home working costs
At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome
Our employees all work remotely but still enjoy a supportive, collaborative environment.
For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Volunteer Program Manager salary please the attached document.
All applicants need to be:
- Fluent in written and spoken English.
- Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
- Committed to our mission to end the abuse of animals raised for food.
The Process:
All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.
Our full interview process comprises of the following stages:
- A skills test to give us an opportunity to see your skills in action (completed remotely).
- Join an online interview (via video call) so we can learn more about each other.
- Final Interview (via video call as above)
For full details of our recruitment process please see the attached document.
The client requests no contact from agencies or media sales.
Are you skilled in networking and negotiating forging trusted relationships with internal and external key stake holders, to make a positive difference in peoples lives who are affected by dementia?
Are you experienced in managing local Health and Social Care services, including compliance, quality and team management?
Yes? Then please let us tell you more about this fantastic opportunity we have at Alzheimer's Society!
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are currently offering two amazing opportunities to lead Dementia Support services in Cwm Taf Morgannwg - Bridgend (21 hours) and Merthyr Tydfil & Rhondda Cynon Taff (28 hours).
Our Bridgend service is a brand new and exciting service working within the Community Network teams, integrated with partners in Health, Social Care, and the Third Sector. This is an amazing opportunity for someone with proven networking and negotiating experience to be part of a flagship service for the area to increase reach, impact, and collaboration between integrated services.
Our Merthyr Tydfil & Rhondda Cynon Taff opportunity is within a developed and established service, with a growing team. This would suit an experienced leader from a Health and Social Care background with a particular skill in developing external networks and partnerships, working towards collaboration and integration.
About the role
As a Local Services Manager you will provide leadership and management to local service teams, holding responsibility for the management and delivery of specific contracts, while supporting the Wales Country Manager to deliver the Alzheimer’s Society’s Help & Hope strategy.
You will lead the local delivery of services across a designated area, ensuring that those services are of high quality, person centred, safe and that people affected by dementia are at the heart of all service delivery. The direct line management responsibility for Dementia Advisors who provide support and guidance to people with dementia using a person-centred approach will lie with the successful individual.
About you
To be successful in this role, you will be a systems leader, influencing, networking, and collaborating with our partner organisations. You will also be actively contributing to the regional Dementia Standards workstreams, ensuring we support the delivery of the Wales Dementia Action Plan in Cwm Taf Morgannwg.
As a Local Services Manager you will;
- Demonstrate the ability to build and nurture relationships with stakeholders to ensure that the lived experience of people with dementia is shared widely so that it can influence decision making, service quality and delivery, in line with our strategic priorities.
- Possess knowledge of key roles in the Health & Social Care sector and is confident in managing relationships within this sector, to ensure we are the go-to organisation for all things dementia related.
- Have gained previous experience as a great people manager having led teams to deliver high performance outcomes and work collaboratively to provide an excellent service.
- Role models our values in all they do, who can work effectively with internal teams to achieve mutual outcomes.
- Have experience of successfully managing change from start to end and will need to be highly organised and able to manage multiple competing priorities.
- Be someone who can work well as part of a multi-disciplinary team.
- Have a positive and proactive attitude to challenging situations and problem solving, using a collaborative and engaging approach with your team.
*The ability to speak Welsh is desirable for this role.
Closing date: 10th June 2024.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £43,544.00 per year
Hours: Full time
Olallo House in central London offers accommodation and specialist support to street homeless men and women, victims of modern-day slavery or trafficking, and homeless patients undergoing TB treatment on discharge from hospital.
We are looking to recruit a Service Manager to ensure that the people living within the service have their rights protected, are supported to achieve their life potential, and are included in making decisions about their lives at every available opportunity.
A core part of the role is to deliver exceptional day to day management and leadership to a team providing support to people who might have a Mental Health diagnosis, dual diagnosis who have experienced homelessness, TB or other complex health conditions. In addition, they may also have been part of the criminal justice system.
The Service Manager is responsible for maintaining regulatory and contractual requirements, whilst promoting outstanding practice, through leading by example.
Currently located in Central London this role will be responsible for further developing the service over the next 12 months to meet the needs of local authorities and ICBs. This may result in registration with the CQC if this requires the provision of regulated activities.
Please note that we are currently unable to sponsor overseas applicants and eligibility to work in the UK is required.
Essential knowledge, skills and experience:
- Managing Mental Health services (at least 5 years’ experience).
- Diploma Level 5 (or equivalent)
- Requirement to be registered with the CQC
- Knowledge and practical experience of promoting the Recovery Star Model.
- Value driven with the ability to lead and develop a positive spirit and culture within a team.
- Ability to inspire people.
- Ability to prioritise and meet deadlines.
- Positive and proactive attitude.
- Ability to work in a pressurised environment and manage conflict
- Solution focused and ability to see through problems quickly.
- Ability to capture success and promote service outcomes.
- Ability to supervise, appraise and support staff in a dynamic way.
- Understanding of Housing regulations and welfare benefit system
- Good working knowledge of care work and Fundamental Standards/Regulation.
- Good working knowledge of health and safety legislation.
- Experience of developing outcome focused support plans.
- Experience of report writing (including ability to analyse trends and patterns).
- Good organisation and planning skills with the ability to prioritise and act quickly.
- Ability to implement, develop and monitor systems.
- Able to work alone and lead a team confidently.
- Ability to be flexible with working times e.g. weekdays and provision of on call support evenings, weekends, nights.
Desirable experience:
- Experience of supporting people who have experienced homelessness, drug and/or alcohol related issues.
- Experience of supporting people with TB or complex health problems.
- Experience of developing service models.
Benefits and Rewards:
- Annual leave entitlement of 33 days (pro-rata) including bank and public holidays
- Employee Assistance Programme
- Auto Enrolment Pension Scheme
- Health Cash Plan
- Bike to Work Scheme
- We are an equal opportunities employer
- Excellent training and development opportunities
An Enhanced Disclosure and Barring Service check (which we will pay for) will be required for the role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Day Opportunities Manager – working with adults with learning disabilities
Salary: up to £28,350 per annum
Hours: 35 hours per week (Monday to Friday)
Responsible for: Day Opportunity coordinators, seniors and support workers, volunteers and service users
We have an exciting opportunity to join Centre 404’s Learning and Leisure team as the manager of our Day Opportunities service. This service supports adults with a wide range of needs to be active members of the community, increase their independence, develop their life skills and set themselves goals and achievements to work towards.
The post holder will be responsible for line managing the team who plan and deliver a broad programme of social and educational community-based activities. You will oversee the smooth running of the service and be responsible for quality assurance while ensuring the identified aims of the programme are met. You will also oversee all associated administration, the recruitment and management of relevant staff and volunteers, and contribute to the running and ongoing development of the service.
The role will involve balancing multiple priorities, including strategic planning as well as hands-on work alongside the rest of the team, ensuring a person-centred approach is maintained at all times and involving people in decision-making structures. There is ample scope for personal and professional development.
This job does require you to be an experienced manager who has planned and developed sessions for people with learning disabilities and led and motivated a team to ensure positive outcomes for people using the service.
Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of vulnerable children and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.
We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.
Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889
How to apply: Please submit a CV along with a cover statement (either within the email itself or as an attachment) addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience”. Please ensure you refer to the job description and person specification in your statement and explain how you meet the criteria.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager.
The Advice Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.
This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.
If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.
KEY WORK AREAS AND MAIN DUTIES
Staff management
- Managing a small advice team, ensuring the quality of the advice provided.
- Providing support and supervision to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
- Ensuring good teamwork and lines of communication between staff, volunteers and partner agencies.
- Creating a positive working environment in which equality and diversity are promoted and staff can do their best.
Quality and service delivery
- Leading the welfare advice services, including contributing to possible future expansion.
- Maintaining a small personal caseload (approximately one day’s work per week).
- Working with the Operations Manager to ensure that BIAS maintains the Advice Quality Standard (AQS) and is successful in AQS renewal.
- Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
- Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.
Operational support
- Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.
For more information about the role and who we are looking for, please see the attached job pack.
Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).
WHAT DOES BIAS DO?
BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for possible further expansion in 2024 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.
To apply, please submit a CV and cover letter (max. 1500 words). Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, with supporting examples.
We encourage candidates to apply as soon as possible as interviews will be carried out on a rolling basis.
The client requests no contact from agencies or media sales.
Job Title: School Engagement Manager
Reporting to: Director of Transformations
Hours/days: Full-time 40 hours per week (will consider part-time & flexible working)
Location: Flexible / hybrid with a minimum of one day per week in the Brixton office. The role will involve travel to various locations in London, and some travel to Yorkshire/South West, so would therefore not suit fully remote working.
Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.
We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
The purpose of this role is to foster engagement between our charity and schools and kitchen teams seeking support to improve their school food. This is a significant and important role for our rapidly scaling charity, ensuring effective communication and engagement with schools, academies and stakeholders to maximise our impact.
You will be supported by our Director of Transformations, and work closely with our Senior Programme Managers, and the Director of Partnerships and Impact.
Your role will be critical to the successful delivery of both our core programmes which are delivered across England. This role will be primarily focused in London, but will include supporting the engagement of schools in locations across the UK as we develop new hubs. You will be joining a dynamic and growing charity who are passionate about delivering exceptional training, skill sharing, expertise and know-how to advance the quality of food preparation, food service and food education in schools.
You will have an understanding of the context that we operate in, education and food sectors. You will have strong people skills, and the ability to build relationships and manage effective partnerships with external organisations.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and are passionate about creating a welcoming working environment for everyone. We’re continually updating our DEI policy and have a neurodiversity champion. If you need adjustments to the interview process please let us know.
As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
● To work with the Director of Transformations to develop and execute a school engagement plan, in line with our scaling strategy and current funded programmes.
● Work closely with the Director of Transformations, Director of Impact and Partnerships and the Senior Programme Managers to assess and propose suitable programmes of support for schools, multi-academy trusts and caterers interested
in our School Chef Educator Programme and School by School interventions.
● Lead meetings with Senior Leadership of prospective participating schools and academies, supported by our Senior Programme Managers where appropriate.
● Work with our Senior Programme Managers to identify suitable schools and participants for our funded training programmes, ensuring a high uptake of available places on our funded training programmes.
● Maintain accurate data records and ensure our contacts database is up to date with relevant school, participant, partner and engagement information.
● Build relationships with academy trusts and other strategic educational and youth organisations to market our programmes and champion our work around school food.
● Work with the Senior Programme Managers to build upon our current onboarding and customer journey for schools and training participants, developing and improving this for future schools and cohorts.
● Act as a collaborator and key influencer amongst colleagues to develop approaches and engagement resources that will facilitate a stronger rapport with schools.
● Working with the Director of Partnerships and Impact, effectively and efficiently handle new enquiries, manage the sales pipeline, outreach campaigns and support the onboarding process for schools and participants.
Skills & experience:
● You have interest and belief in our mission, to improve child health through improving food and food education in schools
● You are an excellent writer and communicator with strong presentation and facilitation skills
● You have experience of maintaining and building business relationships with a wide range of audiences from individual schools to large academy chains, through to partner delivery organisations and local government departments
● You are confident liaising with decision makers at all levels
● You have experience of CRM software, and of building a strong sales pipeline and proactively securing business development opportunities
● You have the ability to listen, understand and interpret customer requirements
● You demonstrate self-motivation, flexibility and the ability to adapt to an ever-changing, growing organisation
● You have stakeholder and partnership management experience
● You have experience marketing programmes to schools
● You are a proactive, confident communicator with an excellent understanding of the education sector, and the key developments and approaches that will resonate with schools looking to develop their staff and transform their food offer
● You are personable and display the natural ability and passion to speak to school leaders and build meaningful relationships that help them achieve their goals
● You are well organised with experience of managing a diverse workload with multiple work streams
● A good understanding of the UK educational system is desirable
Benefits
You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.
We offer 33 days (pro-rata for part time positions) of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including
£250 towards elective training and development of your choice. We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the AIG Smart Health Platform which offers health benefits including free rapid access
online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job. Please follow the Apply Now link to answer the questions and submit your application.
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. Shortlisted candidates will be invited to an online 30-mins interview to take place on Wednesday 19th June.
Successful candidates will be invited to an in-person 2nd interview to be held at at our office in Brixton, London, for which you will be asked to complete a short, 15-min task. The interview overall will take a maximum of one hour.
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.
The client requests no contact from agencies or media sales.
Service Manager – Mental Health
Birmingham
£35,203
Full-time - 37.5 hours per week
Our client has an opportunity for a Service Manager to provide leadership to the Mental Health service, collaborating with external partnerships and delivering a vital service to users across Birmingham
The Service
The main aim of the Mental Health Connector Service is to work as part of a collaborative partnership with both Forward Thinking Birmingham (FTB) and Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) teams within the Neighbourhood Mental Health Teams.
This transformational service is an integral part of local Primary Care Networks (PCN) across Birmingham and Solihull.
The service will assist with providing support and interventions to service-users in primary care by providing access to support around social catalysts of poor mental health. This includes issues such as debt, housing, domestic violence, substance use, homelessness, isolation, relationship breakdown, unemployment, and other social crisis issues.
The service will see a team of Mental Health trained professional, Local Authority, Education and voluntary sector staff working together to delivery liaison, consultation, and intervention delivery. The service is an all-age service and will be based in a Neighbourhood Mental Health Teams.
The Role
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You will manage and support the on-going development of these services and test “proof of concept” in relation to offering alternatives to NHS response to mental health services.
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You will monitor activity and report against key performance indicators and outcomes in line with service level agreements and requirements from our partner organisations.
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You will provide a high level of line management leadership to each of the teams, encouraging continuous improvement and engagement through team meetings, service reviews, individual supervisions, and appraisals.
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You will coordinate deployment across the individual service areas in line with contractual agreements, ensuring that each area is represented.
Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Their people are key to the success of the organisation, and they are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People.
They welcome applications from people who have experienced mental health difficulties.
The closing date for applications is Sunday 3rd June 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key Responsibilities:
- Provide high quality information and support in an empathetic and professional manner.
- Conduct a holistic needs assessments for each service user according to their individual circumstances
- Working with each service user to establish the most appropriate sources of support, and agree an action/support plan with them
- Provide a face to face service when there is an over-riding need to do so by visiting service users
- Collaborate with other agencies/service providers who can offer additional support options
- Liaise with partners, ensuring that agreed actions are followed up
- Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
- Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
- Contribute constructively to the development of the Service Provision team and function, for the benefit of service users.
- Work constructively and collaboratively to solve problems with the support of colleagues.
Person Specification:
Essential
- Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
- Knowledge and insight into state benefits and complementary support services (whether national / local / statutory agencies.
- Excellent communication skills, being able to establish rapport and build trust quickly.
- The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
- Knowledge of data protection principles and how to apply them.
- Knowledge or experience of safeguarding best practice.
- Knowledge and insight into complementary support services (whether national / local / statutory agencies).
- Excellent IT software skills and aptitude to adapt to new systems and processes.
- Flexible, resilient and solution focussed working with sensitivity and integrity.
- Collaborative, constructive, and solution-focussed
- Ability to work flexibly, depending on the needs of the team and of service users.
Desirable
- Farming background or knowledge of the farming community environment.
- Experience providing support remotely.
- Relevant qualifications in health and social care
Other
Use of own car, ability to travel to support service users / attend meetings.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
The client requests no contact from agencies or media sales.
Community Hub Team Leader
Oasis Hub Oldham
32 hours per week (0.8FTE)
12-month Fixed Term Contract
Salary: £23,455 per annum (£29,319 for 1.0FTE)
Want to make your community a better place?
Want to enable young people to have positive lives?
Want to be part of a supportive, dynamic, fun & quality team?
Want to grow in confidence and experience?
Oasis Community Hub Oldham team are now in a position to employ an experienced team leader to work alongside our Strategic Community Development Lead and the children’s, youth and community hub team in Oldham. This positive, adaptable and talented leader will help us strengthen, sustain and grow our wide range of programmes.
The role will encompass community and youth support activities, delivering quality, diverse and integrated services, as well as leading a small and passionate team. The role will be focussed on the Oldham East community (surrounding Oasis Academies Clarksfield and Leesbrook), working together as part of Oasis Hub Oldham.
Key responsibilities will be:
· To build positive and supportive working partnerships with the local community, supporting them to access Hub services and activities to develop their skills, knowledge and aspirations.
· To work with the Strategic Community Development Lead to create a plan to deliver joined up services that address the needs of the local neighbourhood, including community projects, holiday provision, and volunteer, family and youth support.
· Provide leadership and line management to community and youth project workers, building a positive and well-functioning team that models the Oasis ethos and values.
· Lead on all aspects of the day-to-day administration and supervision of a team of volunteers and their activities, developing and inspiring them to develop best possible practice to meet the needs of the local Hub deploying volunteers’ strengths and acting as an authentic role model.
The successful post holder must have:
· Self-motivation, resilience, with excellent organisational and inter-personal skills.
· Successful experience of working with parents / carers (voluntary or paid work)
· Proven experience of community development
· Experience working with challenging behaviours and attitudes
· Knowledge of safeguarding practices and health and safety
This is an exciting opportunity to be part of a growing team, working in a community and education setting. As part of the package, Oasis offers:
· A pension scheme, offering 7% employer contribution.
· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
· Policies which promote well-being and are family friendly.
THIS CAN BE A SECONDMENT OPPORTUNITY FOR EXISTING OASIS TRUST EMPLOYEES
Email your CV including a Supporting Statement . Your Supporting Statement should be no more than two A4 pages, must indicate if you are interested in the Oldham East or Hollinwood role and must address the following question:
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
Please visit the Oasis Charitable Trust website for further details.
Completed applications should be returned by 9am on Wednesday 19th June 2024.
Interviews will take place in Oldham on w/c 1st July 2024.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
We are recruiting for a Service Manager to join our team in Westminster; the scope on this job involves….
Job Title: Service Manager
Location: Westminster
Salary: £42,444 per annum
Contract type: Permanent, Full-Time
Hours: 37.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic violence. In this role you will provide line management and support to staff who work with and help women and their children who are experiencing violence and men who experience violence in their relationships. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 9am on 7 June 2024
Interview date: 19 June 2024
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Civitas Charity Recruitment are delighted to be working with a fantastic elderly charity who have provided residential care in London for over 300 years. The charity aims to support elder people as they grow older, via their health and wellbeing team, domiciliary care team and residential nursing care. An exciting opportunity exists for a Resident Services Manager to join the charity. As Resident Services Manager, you will provide efficient service delivery for the charities residents by using technology (Resident Information System database and Knowledge Bank system) and will be managing a team that commissions and coordinates consistent, equitable and sustainable services and support for residents who live independently. This is a full-time, permanent role, on site location in Blackheath, London.
Who are we looking for?
Ideal candidates will be an excellent people manager and communicator who can get the best out of their team and someone who is willing to continuously develop their people management skills. You will be competent in using various computer systems and databases, including Microsoft Office software and Customer Relations Management software. You will understand older people, their situations, and the opportunities they may want and need to explore and engage with to continue to live independently. You will be highly personable and empathetic with fantastic customer service skills. We welcome applicants from a diverse range of backgrounds who may not have direct elderly residential support experience but experience of managing people and operations and who can demonstrate a passion to work within the charity sector supporting communities.
If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.
We are recruiting for a Service Manager to join our team in across Kingston, Richmond, Wandsworth and Merton; the scope on this job involves….
Job Title: Service Manager
Location: The service is based across Kingston, Richmond, Wandsworth and Merton. There will be some travel across all these locations for multi-agency meetings and the options of accessing office space at Refuge’s Head Office or the Kingston service
Salary: £42,444 per annum
Contract type: Fixed-term, Full-time
Hours: 37.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic violence. In this role you will provide line management and support to staff who work with and help women and their children who are experiencing violence and men who experience violence in their relationships. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 9am on 11 June 2024
Interview date: 17 June 2024
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.