Area manager charity jobs

Head of  Acquisition

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Role Title: Head of Acquisition
Salary: £56574 to £58,221
Location: Hybrid: London or Chard, Somerset
Tenure: fixed term - 1 year

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you  a strategic leader with exceptional acquisition expertise and a commitment to feminist principles and anti‑racist practice

Then we'd love to hear from you!

The Head of Acquisition provides strategic leadership for ActionAid UK’s supporter acquisition programme, shaping and delivering multi‑channel campaigns that bring new supporters into our movement and help drive long‑term organisational impact.
You will develop and oversee a bold, insight‑driven acquisition strategy, ensuring alignment with our mission and 2025–2028 organisational goals. You will lead a high‑performing team and collaborate widely across Public Fundraising, Digital, Stories, Media, Data & Insight and Supporter Operations.

Key areas of responsibility include:

Strategic Leadership

Lead the development of a compelling, data‑driven acquisition strategy and multi‑channel portfolio (including digital, DRTV, face‑to‑face, door drops and inserts).
Develop strong business cases for investment and innovation.
Work closely with the Head of Retention to ensure cohesive supporter journeys and integrated fundraising communications.

Team Leadership & People Management

Build and nurture a motivated, values‑driven team, ensuring coaching, feedback, and development opportunities.
Champion feminist leadership behaviours and ActionAid UK values across all work.

Operational Excellence

Lead the planning, management and evaluation of end‑to‑end acquisition campaigns.
Oversee budgeting, reforecasting, KPIs and performance reporting.
Ensure compliance with relevant fundraising regulations and data protection requirements.
Build strong, effective relationships with agencies, suppliers and internal partners.

Insight, Innovation & Continuous Improvement

Work closely with the Data & Insight team to ensure acquisition performance is measured rigorously and learning is embedded.
Drive innovation in channels, propositions and products, ensuring best practice and continuous improvement.

You will bring:

• Extensive experience leading high‑performing acquisition or direct marketing programmes across multiple channels.
• A track record of delivering substantial growth, innovation and strong ROI.
• Experience building and managing significant budgets.
• Strong analytical and data‑interpretation skills.
• Excellent relationship‑building skills and experience working with agencies.
• Demonstrated ability to lead, support and inspire a team.
• Commitment to ActionAid UK’s mission, feminist principles, safeguarding standards, anti‑racist values and data protection responsibilities.

Experience working with women’s rights organisations or the “Global South” is highly desirable.

Additional information

Diversity, equality, inclusion and belonging:

Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.

AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.

Recruitment processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm 

Operations Director

Are you the strategic and collaborative leader who can innovate with and enable the newly formed central operations team to speed reach and community impact while strengthening resilience? 

Location: Redbridge/Hybrid, with flexible working

Salary: FTE £52,000 (£41,600 pro-rata with salary review due in May)

Contract: Part Time 28 hours per week, permanent

Closing date: 24 April 2026

Join a local infrastructure charity dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive.

Following a review of the current strategy and resources in 2025, the charity has strengthened its resilience and programme impact. We are now seeking Operations Director to bring the operations teams together and ensure their professional skills and knowledge can add value and impact to the mission delivery and team culture.

About the Role

The role calls for a forward-thinking and accomplished Operations Director to drive efficiency, effectiveness, and to embed a culture of shared leadership, continuous learning, and improvement.

Your strategic leadership and operational brief will span central functions of; Finance, Human Resources, Digital Communications, Risk and Compliance.

A pivotal role at the heart of the organisation, you will ensure that operations run smoothly and effectively, aligning systems and processes with strategic goals and ensuring compliance with relevant legislation and regulations.

You will play an integral role with the CEO, Board of Trustees, partners, and colleagues bringing the vision to life, driving forward strategic priorities, and fostering a working culture where people feel valued, supported, and empowered to do their best work.

Personal style is key, you will be a natural collaborator and a strong communicator, able to build trusted relationships with colleagues, partners, and stakeholders alike.

You will lead the team of committed professionals and manage relationships with outsourced specialists, ensuring the support provided strengthens capacity to change, grow and deliver impact for communities.

What you will bring

• Significant experience in a senior operations or leadership role working across multiple disciplines
• Experience in several of the operational areas listed, with a proven ability to apply best practise solutions and to quickly pick up new skills
• Able to lead multiple operational functions, to prioritise, make best use of resources, and ensure they are aligned with our mission and strategic priorities. Experience managing outsourced functions, an advantage.
• Rigorous problem solver and accomplished in data-driven decision-making, evidence and insight based to drive innovation, and operational excellence.
• Track record of embedding organisational change and able to inspire, influence, and bring others on the journey
• Proven ability to identify improvements in organisational systems and processes, with a focus on innovation, efficiency, and impact
• Excellent organisational, prioritising and time management skills
• Fluency with digital systems including Microsoft 365
• Excellent communication, influencing and engagement skills
• Strategic and inclusive leadership skills able to build teams and develop culture
• A ‘can do’ proactive approach, able to work creatively and with impact in resource limited environments
• Resilience, change readiness, self-awareness and a commitment to learning for yourself and your team

We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.

What’s on offer

• A competitive salary (reviewed in May each year)
• 28 hours per week (can be over 4 or 5 days)
• Flexible working with 3 days per week in the office
• 25.5 days leave, full time equivalent 28 days (plus statutory holidays)
• Workplace pension
• Access to a comprehensive Employee Assistance Programme

Shortlisting interviews will take place shortly after by Teams and shortlisted candidates will have an interview on May 6th, 7th or 12th, 2026.

We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

Join Our Team: Make a Difference in Education!

Are you passionate about transforming the lives of vulnerable young people? We're an innovative education charity and creative school dedicated to supporting London’s most at-risk young people. Through our holistic approach, we empower students to thrive academically, socially, physically, and emotionally in a nurturing community.

At TCW, we pride ourselves on being a sector-leading alternative school, rated Outstanding by Ofsted in every category: Quality of Education, Leadership and Management, Behaviour and Attitudes, Personal Development and Sixth Form. Since 1999, we’ve been refining a unique, creative approach to education that celebrates individuality and helps every student thrive. As Ofsted (2025) wrote:

“The Complete Works transforms pupils’ lives for the better.”

Our Approach: We offer a unique blend of personalised group and one-to-one lessons, combined with creative projects and comprehensive wellbeing support. Over the past 25 years, our team has helped thousands of young people regain their confidence, earn valuable qualifications, and grow into successful, happy adults.

The Role: We are seeking passionate and creative people to teach one-to-one lessons with young people across London, working both in students’ homes and other public spaces. You do not need to be a qualified teacher, we will provide your training. Our students have high needs including SEN, medical needs, and SEMH, making mainstream school unsuitable. The work is varied, challenging, and immensely rewarding. You’ll be backed by a dedicated office education team, including a QTS teacher who will mentor you, as well as specialists in safeguarding, wellbeing, and interventions. Your mission: to inspire your students to learn creatively, grow in confidence, and achieve academically.

What We Offer:

• Competitive pay rates with regular progression
• A culture of promotion from within (our senior leadership team all started in entry level positions)
• Ongoing professional development, tailored to your ambitions and interests
• Regular socials and staff clubs, a supportive and friendly culture
• Competitive Pension scheme
• Mental Health and Wellbeing Facilities and Support from our in house Wellbeing Team
• Access to hundreds of company discounts, including gym membership, cinema tickets and fashion.
• Excellent work life balance - school holidays.
• The chance to positively influence the lives of vulnerable children
• Flexibility to develop your role based on your strengths and interests.

Requirements:

• Legal right to work in the UK.
• Enhanced DBS Certificate and Overseas Police Clearances (if applicable).
• Two professional reference checks.
• Experience working with young people, ideally with SEN or SEMH.
• Willingness to teach English, Maths and Science up to KS3 or KS4 level, with support.
• GCSE in Maths/English/Science at C or above.

Pay:

• From £28,361.02

Training:

• Induction Day: One full day (9:00 am – 3:45 pm).
• Induction Training Sessions: Five Tuesday afternoons (4:30 – 6:00 pm).
• Ongoing Professional Development: Weekly sessions on Thursday afternoons (4:30 – 6:00 pm).

Ready to make a real impact? Apply now and be part of a team that's changing lives through education!

TCW Values:

We believe our students deserve a broad range of role models, reflecting the diversity of our society. Therefore we welcome applications from those of all backgrounds, ethnicities, gender identities, sexual orientations and those with disabilities or neurodivergent conditions.

The Complete Works school is committed to safeguarding and promoting the welfare of children.

This role is exempt from the Rehabilitation of Offenders Act 2020. Any job offer will be conditional on the satisfactory completion of pre-employment checks, including an enhanced Disclosure and Barring Service check and barred list check.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK.

Internship opportunities for 2026-27

Are you a young *Christian who is passionate about issues of justice and peace? Do you want to explore the intersection of faith, policy, and politics, and potentially pursue a career in one of these fields? The Joint Public Issues Team (JPIT) is recruiting to two full time paid internship positions to start in September 2026.

Interns work as part of a small ecumenical team on a diverse range of tasks and initiatives including communications, policy, campaigning and supporter engagement, contributing to the public advocacy and political engagement work of the Baptist, Methodist and United Reformed Churches.

JPIT is a partnership between the Baptist Union of Great Britain, the Methodist Church and the United Reformed Church, and the Church of Scotland is an associate partner. Its purpose is to help the Churches to work together for peace and justice through listening, learning, praying, speaking and acting on public policy issues. It is a team which brings together around ten staff working across the denominations. In recent years it has focused on issues around poverty, the economy, refugees and migration, the environment, peace and conflict, and politics.

These internships provide opportunities to develop skills in campaigning, communications, research, and policy within a dynamic team environment. There will be opportunities for professional and personal learning and development to equip the intern for further employment after their time on the internship. Whilst we are looking for some evidence of certain skills and experience, candidates will have the opportunity to develop relevant skills during their time in the role.

They are full time paid roles with fixed-term contracts to the end of August 2027, and a salary of £26,936.00 per year (we are committed to paying at least the London Living Wage). The roles are based in the Methodist Connexional Team which offers hybrid working arrangements, with an expectation of spending at least two days a week at an office base in central London.

We welcome and encourage applications from a diverse range of people. You should be aged 21-30, have excellent communication skills, be enthusiastic and willing to take on new challenges, be interested in political engagement and be a practicing Christian. An Enhanced DBS Check will be required.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.

We are a Disability Confident employer and welcome applications from people living with disabilities. If you need any reasonable adjustments at any stage, please contact the HR team (details on our website). 

Application Details

• Visit the JPIT site for further details of the role. 
• The closing date for completed application forms is Friday, 10 April 2026
• Interviews will be held in London on Wednesday 6th May 2026. Candidates called to interview will be notified at least a week in advance.

*This post is restricted to Christians due to the nature of the role. The Occupational Requirement section under Schedule 9 (Part 1) of the Equality Act 2010 applies.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

About the role

The Critical Time Intervention (CTI) Worker will provide person centred assistance during the transition from custody to community integration. By following the Critical Time Intervention model the CTI Worker will collaborate with a range of services to enable the individual to access them and use a range of appropriate interventions to assist the individual to become more independent and connected.

We are bold with a culture of continuous improvement and there will be opportunities to contribute to ensure we are providing the best possible service. This also combines with an equitable approach to ensure that any systemic barriers are challenged and that the voices, experiences and stories of people navigating this transition are heard. The impact of this work will continue to build on the evidence that the CTI service ends homelessness.

About you

• Being person centred to build relationships, use assessments and develop goals and actions that are based on what is important for the individual.
• Working within the principles of the Critical Time Intervention model and understanding the challenges faced in the transition from custody to community integration.
• Building and maintaining good working relationships within HM Prison & Probation Service and other organisations to assist with receiving referrals, signposting, making external referrals and advocacy.
• Promote engagement with co-production opportunities within the service as well as actively seeking feedback on service delivery and improvement from the people accessing the service.
• Using reflective practice, caseload management meetings and personal development opportunities to deliver a quality service and work within the values of Crisis.
• Being able to identify and manage safeguarding concerns utilising a range of communication methods.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%.
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly.
• And more! (Full list of benefits available on website).

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 22 April 2026 at 23:59

Interview process: Competency-based interview followed by a service user panel interview

Interview date and location: Wednesday 6 May 2026 in-person at Crisis Skylight South Wales, 163 St Helens Road, Swansea, SA14DQ

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

37.5 hours per week / permanent / working onsite / this role operates on a seven‑day rolling rota following a four‑on, four‑off shift pattern. Shifts will include evenings, weekends and bank holidays.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Gareth Stacey House and Lansworth House are our 24-hour supported housing services in central Brighton and Hove offering high levels of housing-related support for young people aged 16-25 with multiple and complex needs. The services have 15 and 20 bedspaces respectively, with shared communal facilities; the services support young people to manage their daily living activities in areas including finances and budgeting, developing life and work skills, and managing self-care.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures.

We are looking for a Housing Night Worker to join our teams across Lansworth House and Gareth Stacey House, working flexibly between both sites to ensure young people are safe.

You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing anti‑social behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out one‑to‑one interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support.

What you will be doing - this is more than a night shift role - it’s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop.

Main areas of responsibilities are:

Safety and security

• Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night.
• Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements.
• Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. 

Resident engagement

• Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills.
• Encourage residents to share their views and engage with available services and opportunities.
• Assist with evening groupwork sessions that promote learning, wellbeing and positive development.

Administration and housekeeping

• Complete essential admin tasks including data entry, case notes and record management.
• Carry out routine health and safety, compliance and room checks.
• Log maintenance issues to ensure the building remains safe and well maintained.

General

• Work collaboratively on a four‑on, four‑off rota, providing consistent, non‑judgemental support overnight.
• Maintain a calm, professional approach and handle challenging situations effectively.
• Take part in ongoing training and reflective practice to support psychologically informed care.

This role involves lone working, so you will need to be confident in decision‑making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.

About you - this is a dynamic role for someone passionate, empathetic and committed to young people’s development.

Experience and knowledge

• Experience in a customer‑facing role, staying calm and solutions‑focused during challenging situations.
• An understanding of the needs and experiences of young people and adults at risk.
• Awareness of trauma and the ability to work in a strengths‑based, compassionate way.
• Confidence in accurate record‑keeping, including incident logs and health and safety checks.
• Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).

Skills and abilities

• Clear verbal and written communication, with accurate handovers for day‑time colleagues.
• Strong interpersonal skills, able to build positive relationships.
• Comfortable lone‑working, using initiative, and working as part of a team.
• Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
• Ability to de‑escalate situations and manage challenging behaviour calmly.
• You will bring an awareness of the challenges young people face and the ability to connect with them positively 

CLOSING DATE: Sunday 12 April 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

Nightstop Coordinator (Whitley Bay)

If you’re ready to make a real difference and thrive in a team that supports your growth, we’d love you to join us.

Locations: Regional Office (Whitley Bay Hub) - North East

Salary: £24,136 per annum

Closing Date: 06 April, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

As a Nightstop Coordinator, you’ll be the first point of contact for young people facing homelessness—assessing needs, coordinating safe emergency placements, and guiding them toward longer‑term support. It’s a fast‑paced, people‑focused role where every decision you make helps keep a young person safe and heard.

You’ll also nurture strong relationships with referral partners, support and motivate our volunteer hosts, and help grow our Nightstop network across the North East. If you’re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day.

Key deliverables:

Supporting Young People

• Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting.

• Conduct needs and risk assessments with potential Nightstop guests.

• Arrange the logistics of a guest’s stay with a volunteer.

• Work with guests and referral partners to offer support and opportunities for longer term accommodation.

• Provide support to guests and volunteers through a 24 hour on call phone service.

• Ensure the safety and wellbeing of guests and volunteers in the service at all times.

• Comply with data protection and information sharing protocols.

Marketing and Stakeholder Management

• Attend meetings and events and manage relationships with referral partners and other stakeholders.

Administration

• Maintain up to date records on all guests and volunteers.

• Support with the creation of reports.

• Support with financial payment and recording systems.

Volunteer Recruitment, Promotion and Engagement

• Develop promotion plans with the aim of recruiting Nightstop volunteers

• Effectively onboard new Nightstop volunteers in a timely manner

• Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities

• Complete the necessary health and safety checks with new and current volunteers

Other

• Be an active member of the team, collaboratively effectively and work closely with your line manager.

• Undertake further duties as commensurate to the role identified by your line manager.

• Provide support outside of office hours on some evening and weekends.

What we are looking for from you (Person Specification)

When completing your application form please address all the points set out below.

• Excellent customer service skills and telephone manner.

• An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs.

• Experience of working with vulnerable people or people experiencing homeless.

• Understanding of current housing and homelessness legislation, including entitlement to welfare provision.

• Experience of writing, implementing and evaluating Risk Assessments.

• An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion.

• Commitment to promoting health and safety of yourself and others.

• An ability to work in an organised manner and arrange placement logistics.

• Experience of collaborative working with a range of internal and external stakeholders.

• Experience of maintaining administrative systems, good literacy, numeracy and IT skills.

• Experience of working under pressure with the ability to respond to conflicting demands.

• Ability to find creative and positive solutions to problems, using own initiative.

• Understanding of professional boundaries and ability to maintain them.

• Ability to effectively reflect on own practices for ongoing learning and development.

• Willingness to be part of a 24 hour on-call rota.

• Willingness to work outside office hours including some evenings and weekends.

• Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination.

• Respect for the values and ethos of Depaul.

What You’ll Receive

• Tailored training and development

• Flexible working options where suitable

• 26 days annual leave, rising with service

• Family‑friendly leave policies

• Pension scheme with employer contributions up to 7%

• Employee Assistance Programme with 24/7 GP access

• Discounts across retail, travel, food, fitness and more

• Cash health plan for you and your family

• Death‑in‑service benefit

• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Part Time Nightstop Coordinator (London)

If you’re ready to make a real difference and thrive in a team that supports your growth, we’d love you to join us.

Location: Sherborne House, London

Salary: £16,581.60 per annum pro-rata ILW (FTE - £27,636 per annum)

Closing Date: 06 April, 2026

Employment Type: Permanent

Hours per week: 22.5

About the Role

As a Nightstop Coordinator (Part Time), you’ll be the first point of contact for young people facing homelessness—assessing needs, coordinating safe emergency placements, and guiding them toward longer‑term support. It’s a fast‑paced, people‑focused role where every decision you make helps keep a young person safe and heard.

You’ll also nurture strong relationships with referral partners, support and motivate our volunteer hosts, and help grow our Nightstop network across London. If you’re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day.

Please note that this job is offered on a part time (22.5 hours per week) permanent basis.

Key deliverables:

Supporting Young People

• Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting.

• Conduct needs and risk assessments with potential Nightstop guests.

• Arrange the logistics of a guest’s stay with a volunteer.

• Work with guests and referral partners to offer support and opportunities for longer term accommodation.

• Provide support to guests and volunteers through a 24 hour on call phone service.

• Ensure the safety and wellbeing of guests and volunteers in the service at all times.

• Comply with data protection and information sharing protocols.

Marketing and Stakeholder Management

• Attend meetings and events and manage relationships with referral partners and other stakeholders.

Administration

• Maintain up to date records on all guests and volunteers.

• Support with the creation of reports.

• Support with financial payment and recording systems.

Volunteer Recruitment, Promotion and Engagement

• Develop promotion plans with the aim of recruiting Nightstop volunteers

• Effectively onboard new Nightstop volunteers in a timely manner

• Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities

• Complete the necessary health and safety checks with new and current volunteers

Other

• Be an active member of the team, collaboratively effectively and work closely with your line manager.

• Undertake further duties as commensurate to the role identified by your line manager.

• Provide support outside of office hours on some evening and weekends.

What we are looking for from you (Person Specification)

When completing your application form please address all the points set out below.

• Excellent customer service skills and telephone manner.

• An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs.

• Experience of working with vulnerable people or people experiencing homeless.

• Understanding of current housing and homelessness legislation, including entitlement to welfare provision.

• Experience of writing, implementing and evaluating Risk Assessments.

• An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion.

• Commitment to promoting health and safety of yourself and others.

• An ability to work in an organised manner and arrange placement logistics.

• Experience of collaborative working with a range of internal and external stakeholders.

• Experience of maintaining administrative systems, good literacy, numeracy and IT skills.

• Experience of working under pressure with the ability to respond to conflicting demands.

• Ability to find creative and positive solutions to problems, using own initiative.

• Understanding of professional boundaries and ability to maintain them.

• Ability to effectively reflect on own practices for ongoing learning and development.

• Willingness to be part of a 24 hour on-call rota.

• Willingness to work outside office hours including some evenings and weekends.

• Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination.

• Respect for the values and ethos of Depaul.

What You’ll Receive

• Tailored training and development

• Flexible working options where suitable

• 26 days annual leave, rising with service

• Family‑friendly leave policies

• Pension scheme with employer contributions up to 7%

• Employee Assistance Programme with 24/7 GP access

• Discounts across retail, travel, food, fitness and more

• Cash health plan for you and your family

• Death‑in‑service benefit

• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Glasgow and surrounding areas

Base salary of £22,222 per annum FTE/Potential earnings including commission of £39,000

Permanent, Part Time (18 hours per week minimum - potential additional hours based on performance)

Closing date: 9th April 2026

Interviews: Run on a per application basis so early applications are encouraged

Are you passionate about conservation and great at connecting with people? Maybe you’re looking for a career path where you can make a genuine impact? We are looking for a dedicated individual to join our team as Membership Recruiter and help grow our community of wildlife supporters!

In this role, you’ll engage with the public at exciting venues and events across Scotland, encouraging people to support wildlife conservation by becoming members of our client.

About our client:

Our client are Scotland’s leading nature conservation charity, and with 1 in 9 species in Scotland at risk of extinction, their work has never been more important.

From major species and landscape restoration projects, to managing their network of wildlife reserves and campaigning for nature, they work for Scotland’s wildlife year-round.

They want to give a voice to nature, but can’t do it without the support of their members.

This role as Membership Recruiter is critical to the success of our work, and for the future of Scotland’s wildlife and wild places.

The Role

Our client are looking for an enthusiastic and highly motivated Membership Recruiter to join their team.

No day is the same for our Membership Recruiters – you will travel around varied, exciting and unique venues throughout Scotland, all within a 1 hour radius of your home base, unless otherwise arranged with your line manager. Your days will be spent managing your own membership stall, actively engaging with the public and inspiring them to become members of the Trust.

Membership recruiters are often the first point of contact for people who are yet to learn about their work. And so, whilst the main part of this role is to recruit new members, our recruitment team also work hard to inspire the public to become as passionate about wildlife as we are. Whilst experience is desirable, we are open to meeting the right fit for our team, and this position comes with direct training, with your fuel and parking costs paid for on top of your salary and commission. You’ll also have your own vehicle provided for business use.

As a member of their recruitment team, you will:

• Actively contribute to our vision of a healthier, wilder, Scotland.
• Attend venues and events as a Membership Recruiter
• Use appropriate communication and sales techniques (with no ‘hard sell’) to encourage members of the public to join the Scottish Wildlife Trust.

The successful candidate will:

• Be an engaging communicator – you can comfortably build rapport with members of the public and colleagues.
• Be a self-starting individual who is confident with lone-working.
• Be well-organised with good administrative skills.
• Have some knowledge of conservation and wildlife in Scotland.
• Hold experience in a customer-facing role such as Direct or Field Sales or Customer Service with experience of working to targets.
• Have the flexibility to work weekends.
• Be comfortable with working outdoors and independently.
• Have a full UK driving licence – there is no requirement to have your own vehicle.

Our client is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. Our client welcomes individuals from all networks of life, backgrounds, and experiences.

Reconnect Worker (London)

Apply for this role if you want to make a real, immediate impact by helping young people and families rebuild relationships, reduce conflict and prevent homelessness before it begins.

Location: Sherborne House, London

Salary: £11,896.80  per annum pro rata (FTE £29,742 per annum – ILW)

Closing Date: 22 March, 2026

Employment Type: Permanent

Hours per week: Part time, 15 hours per week

About the Role

Join us as a Reconnect Worker and help prevent youth homelessness by supporting young people and families experiencing conflict or crisis. You’ll deliver focused mediation and personalised family support across London—working with young people aged 11–25 in schools, emergency placements, and Depaul services to strengthen relationships, improve communication and reduce the risk of homelessness. Your work will be grounded in detailed assessments, collaborative support planning and strengths‑based interventions that help families rebuild stability and stay connected.

In this flexible, fast‑paced role, you’ll manage a small caseload, work independently across multiple locations and build strong partnerships with schools, local authorities, Nightstop hosts and colleagues across Depaul. You’ll maintain clear, accurate records, contribute to safeguarding processes and advocate for young people when needed. Your creativity, impartiality and ability to engage families in challenging moments will be key as you help define and strengthen Depaul’s national approach to family mediation and homelessness prevention.

Please note that this role is offered as a part time (15 hours per week) permanent basis.

In this role, you will:

• Provide focused family support and mediation to young people aged 11–25 and their families experiencing conflict or breakdown.

• Manage a small caseload, completing risk assessments, needs assessments and structured support plans that drive measurable outcomes.

• Work across schools, Nightstop placements and Depaul services to stabilise situations and reduce the risk of homelessness.

• Build strong partnerships with local authorities, schools and external agencies to strengthen referral pathways and holistic support.

• Maintain clear, accurate case records and follow all safeguarding, EDI, health and safety and lone‑working procedures.

• Advocate for young people and families when safeguarding concerns arise, ensuring safety and appropriate escalation.

• Work independently across multiple London locations, prioritising tasks and managing time effectively.

• Contribute to Depaul’s national prevention approach through peer learning, reflective practice and continuous service development.

About You (What we are looking for from you – Person Specification)

When completing your application form please address all the points set out below.

Essential

• Significant experience working with young people and families in crisis; reflective, creative and solution focused in your approach and committed to working in an assets based way.

• To hold or complete a Level 4 Interpersonal Mediation Practitioner’s Certificate (IMPC). Training will be provided if candidate doesn’t hold the qualification but training will have to be completed before the end of the probation period.

• Experience of working independently and managing own caseload; self-motivated and able to prioritize tasks and carry out efficient organisation and administration.

• Experience of carrying out risk and needs assessments and support planning for clients.

• Ability to develop strong, collaborative and productive relationships with colleagues and key external agencies, promoting the value of our work and its impact on families.

• High level understanding of professional boundaries and ability to maintain impartiality

• Willingness and ability to travel independently and work from a number of different locations across the London region.

• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

Desirable

In order to attract the higher salary banding you will need:

• Demonstrable experience providing effective mediation services to families experiencing conflict

• Hold an accredited Interpersonal Mediation Certificate

• An in-depth understanding of issues relating to youth homelessness

• Independently manage and maintain a full caseload of families (15-20 families per FTE, or as identified by the service manager).

• Evidence through case recording, support planning and outcome monitoring that families are being supported effectively to make progress against the relevant national outcomes and that mediation is being used confidently and effectively to support this, when appropriate.

What You’ll Receive

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Job Title: Advice Session Team Leader/Trainee Team Leader 

Salary Scale: Scales3.1 - 3.4 

Salary: £30,471 - £33,297 FTE. P/T hours will be considered 

Hours of work: 37.5 hours per week

Pension: 3% employer contribution 

Annual Leave: 25 days plus Bank Holidays 

Place of Work: Citizens Advice Exeter, Dix’s Field, Exeter, EX1 1QA with the possibility of some home working 

Join us and help make a real difference 

Do you care passionately about making sure people get the advice they need to find a way forward? Are you motivated by tackling injustice and influencing social policy change? 

Whether you’re looking to take the next step in your advice giving career, or you’re already an experienced Citizens Advice supervisor seeking a fresh challenge in a new part of the country, this could be the perfect opportunity for you. 

At Citizens Advice Exeter, you’ll join a supportive, forward thinking team who are committed to empowering local people, driving positive change, and working together to create a fairer society. If you’re someone who thrives on helping others, enjoys problem solving and wants to make a genuine impact every day, we’d love to hear from you. 

What we’re looking for  

Ideally, you will already have experience as an Advice Session Supervisor within a local Citizens Advice. If not, you may be an experienced adviser who is ready to take that exciting next step in your advice career – and we’d be delighted to support you on that journey. 

You will thrive on working with a diverse range of people and bring an openminded, approachable and nonjudgmental approach to your work. You will take an empathetic and compassionate stance with colleagues and with any clients you come into contact with. Strong critical thinking skills, the ability to problems solve, and the confidence to support others will be key to your success in this role. 

As a valued member of our Advice Services Team, you will: 

• provide supervision and support to our team of volunteer and paid advisers and caseworkers 

• play an active role in shaping, monitoring and delivering our Business Plan 

• help us maintain and develop high quality services, including supporting the growth of new volunteer roles 

• take on people management responsibilities, following our agreed policies and approaches around recruitment, equal opportunities, performance, wellbeing, discipline, grievance, training and health and safety 

• contribute to our budgeting and financial monitoring 

• support the continuing evolution of our services so they remain responsive to national guidance and local needs 

• help promote our aims, principles and achievements across the organisation and within the wider community 

• ensure we continue to meet the requirements of the Citizens Advice Membership Scheme 

• participate fully in Advice Services Team meetings and shared learning 

Key Work Areas and Tasks 

• Supervise advisers and caseworkers – both paid and volunteers. 

• Attend project meetings with partners, if required.  

• Set up new projects by liaising with partners and funders and supporting with the recruitment process. 

We value diversity, promote equality and challenge discrimination. 
We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or from Black, Asian and other racially minoritised backgrounds, as these groups are currently underrepresented at Citizens Advice Exeter. We also actively welcome applications from LGBTQ+ candidates. 

Person Specification 

Essential criteria 

• Two years’ recent and ongoing experience of advice work. 

• Experience of managing volunteers and caseworkers. 

• Ability to demonstrate how s/he keeps knowledge up to date. 

• Ability to analyse and interpret complex information. 

• Understanding of the importance of support, development and motivation. 

• Effective oral communication skills

• Effective writing skills.

• Understanding of the issues involved in interviewing clients.

• Numerate to the level required by the tasks. 

• Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment. 

• Ability to use IT in the provision of advice and the preparation of reports and submissions. 

• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

• Ability and willingness to work as part of a team. 

• Ability to monitor and maintain recording systems and procedures.

• Understanding of the issues affecting society and their implications for clients and service provision.

• Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies.

Desirable criteria 

•  Experience working as an Advice Supervisor for Citizens Advice 

• Experience of supervising/giving debt advice 

• Experience of working within a Citizens Advice charity   

• Experience of working with the public in an advisory capacity  

As a Wilder Learning Officer, you’ll help shape and deliver an inspiring programme of outdoor learning, training and engagement that connects people of all ages with nature across Sussex. You’ll coordinate and deliver high‑quality sessions to teachers and children across EYFS, Primary and Secondary phases, in-school and outdoor settings. You’ll deliver and assess our accredited Forest School and Wild Beach training programmes to adults; advise on school grounds improvement for nature; and champion the benefits of nature connection through a wide range of activities and events. Alongside hands‑on delivery, you’ll support in marking, evaluation and planning; contribute to income generation; and help ensure our schools and learning programmes are safe, inclusive and reflective of best practice. You’ll play a key role in communicating our work—engaging with teachers, families, volunteers and external partners, acting as a friendly, knowledgeable ambassador for Sussex Wildlife Trust.

This is a varied and practical role at the heart of our Wilder Learning team, empowering educators and wider school communities to connect with nature and take meaningful action for wildlife in Sussex.

A valid drivers’ licence is required for this role.

This role is subject to an Enhanced DBS with Barred List check

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking, with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

The varied and rewarding role involves delivering trauma-informed, one-to-one educational support to adult victims of domestic abuse.

Working collaboratively with our IDVA (Independent Domestic Violence Advisors), you will help ensure that support is safe, inclusive and effective for people with a range of experiences and risks. You will play a vital part in championing people to recover from trauma, build safe relationships and move forward with dignity and hope.This role will also involve delivering our empowerment and recovery groups for those who have experienced domestic or sexual abuse. 

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables. 

This is a 12 month fixed term role and may include evening and weekend work when required. 

Key Responsibilities

• To provide 1:1 support for medium risk clients who have previously been supported by our IDVA team.
• Deliver structured, evidence-based and trauma-responsive group programmes for victims/survivors and individuals who have used harm. 
• Contribute to joint safety and support planning alongside IDVAs. 
• Monitor and respond to safeguarding concerns in with organisational practices. 
• Provide direct assessment, casework support, advice, information, and advocacy through telephone contact, and/or meetings at the relevant practice.  
• Provide support to increase people’s personal safety, and that of any children, and inform them of their rights and options in terms of housing, legal and welfare rights. 
• To provide signposting and onward referrals to patients. 
• To provide ongoing specialist advice and support around Domestic Abuse (DA). 
• To provide training to multi-agency partners on understanding, recognising and responding to DA. 
• Develop good working relationships and liaise with outside agencies where needed.   
• Keep accurate records of all referrals received and of work done with or on behalf of service users.  
• Work flexibly and manage your own schedule, including evening work on a rotational basis to meet the needs of those unable to access support during working hours.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

We are currently looking for a Project Worker 2 to join our Early Help - Yardley and Hodge Hill Localities.

Initial Location of Post

Fox Hollies Children's Centre, 419 Fox Hollies Road, Birmingham, B27 7QA.

Objectives of the Early Help Service

Yardley and Hodge Hill Early Help are two of ten Early Help Localities across the city of Birmingham lead by Voluntary and Community Sector organisations (VCS) alongside Birmingham Children's Trust (BCT). The aim of the provision is to build capacity within local communities to ensure that children, young people and families have access to the right support at the right time before issues and concerns escalate.

Outcomes 

Our Early Help Advisors provide “light touch work” with families. This can be one off interactions and on-going support/intervention for a suggested maximum of four to six weeks. The role can involve; some introductory and exit scaling work with parents (outcomes wheel), referral completion, signposting to families, building trusting relationships with families, children and young people – using mixture of remote (by phone and email) contact and direct work and home visits. Relationships are built through empathy, listening, sound knowledge and understanding of local and national resources and responses to be able to respond to need. You should be confident in meeting with families in community spaces, schools and their homes when needed.

You will respond effectively and in a timely manner to needs as identified in Family Connect Forms referred into the service and tasks set by team manager as well as those needs that arise directly from families. Where applicable you will assist with identifying and speaking with the most appropriate person (such as a school) to undertake Early Help Assessments and Our Family Plans, so you will need to build rapport with families and professionals working with them.  You will record and report and concerns and explore any barriers with colleagues and manager. You will be able to make clear and meaningful case recordings.

You will work well remotely and independently as you do alongside Early Help colleagues in shared office space, and be able to manage your time well, whilst being motivated to make a difference to the families and children you support.

Initial Specific Responsibilities 

• To assist parents and carers to engage with and utilise personal, professional and local community networks to develop solutions to meet their personal aspirations and needs.
• Offer meaningful contact (communication) with families whether by phone, email, or in person.
• Write high quality and timely case notes and assessments using ECINS and other recording systems – to evidence work completed and the story of families through Early Help.
• To be able to develop rapport and understanding with families using excellent phone manner and verbal communication.
• Speak to schools and other professionals supporting a family as part of a multi-agency approach, including, collaborating with schools to encourage them to complete an Early Help Assessment and to offer to contribute to this via your support of families.
• Make referrals to third party organisations to support a family's needs e.g. to Shelter, DWP or Early Help services such as Early Help Mentoring.
• Develop an informed understanding of the key issues within the local area for Children Young People and Families
• Ability to work independently on a day-to-day basis and use own initiative whether working from home or offices (role will involve a combination).
• Able to work closely with other Early Help Advisors.
• Work with an understanding of the importance of consent in Early Help and an awareness of safeguarding issues and procedures, following them as required.
• To support other professionals across the locality to find solutions and support for families.
• To cover the duty role and phone line to ensure that enquiries into the locality are responded to in a timely manner.
• To provide advice, information and guidance to families to enable them to access relevant support to meet their needs.
• Provide support to the Team Manager and other Early Help colleagues to promote the work of the Early Help partnership and share good practice.
• To attend if/as requested allocations meetings and provide relevant information to progress support to families.
• Attend relevant Early Help meetings and training courses in the course of the work.
• Keep up to date on support and funds available for families to be able to offer robust support and advice.
• Liaise with Early Help Locality Lead to identify priorities funding applications.
• Support the production of promotional and publicity materials as required.
• Support the evaluation strategy and identification of case studies which contribute to the monitoring of the Early Help Offer
• Have an understanding of the lived experience of individuals from Black, Asian and Minority Ethnic backgrounds.
• To support induction/training of new staff
• To support staff supervisions
• To support with case screening for TAFN (Team Around Family Network) meetings
• To support with note taking at TAFN (Team Around Family Network) meetings

Education/Knowledge (additional to the Person Specification)

• Relevant Professional Qualification in relation to working with children, young people and families e.g. Social Care, Youth or Community Work
• In addition to experience with Microsoft packages, prior experience with some or all of the following is considered highly desirable: OpenText – Content Server, ECINS, RMM, RIO, etc.
• An in-depth knowledge and understanding of issues and challenges affecting families, financial difficulties, non-school attendance, worklessness, offending, emotional well-being and mental health, domestic abuse, impact of trauma etc. and suitable responses to these.
• Good working knowledge of services, resources and support available for Children and Families in Yardley, Hodge Hill and Birmingham would be highly
• Driver with car and/or ability to travel around Yardley / Hodge Hill as well as wider Birmingham effectively would be important.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values