Business operations manager jobs

CLOSING EARLY: Due to an exceptionally high number of applications, we will close applications for the Office and Projects Coordinator role at 11.30pm on Thursday 23rd July, earlier than originally advertised. We are giving advance notice so that anyone currently preparing an application has an opportunity to submit it. All applications received by the revised deadline will be assessed consistently against the published criteria. 

About Us

UKATA is the leading professional body in the UK for those learning and practicing Transactional Analysis (TA). Founded in 1974, UKATA has grown into a vibrant community of over 1100 members, from curious learners to advanced practitioners, all dedicated to the growth of TA theory and practice. UKATA is an organisational member of the UK Council for Psychotherapy (UKCP) and the European Association of Transactional Analysis (EATA).

The Opportunity

This is a key operational role at the heart of UKATA. You’ll combine day-to-day operational coordination with responsibility for agreed projects and organisational improvements. You’ll also support members, governance, communications and events, working closely with the Managing Director, contractors and volunteers to help deliver an excellent experience for our members.

No two days are the same. One day you might be coordinating an online event, updating our website or producing reports from our membership management system to support decision-making. The next you could be designing an internal process, supporting our National Conference or leading a new organisational project.

What You'll Do

• Play a central role in the smooth day-to-day running of UKATA and helping improve how we work
• Lead key projects to improve systems, processes and the member experience
• Support members, governance and UKCP registration processes
• Maintain and develop our CRM, website and digital systems
• Help deliver communications, events and member engagement
• Work closely with trustees, volunteers and contractors to support the organisation
• Build relationships with members, registered training providers and other stakeholders

About You

We’re looking for an organised, proactive and collaborative professional to join our small team – someone who:

• enjoys bringing structure to a busy and varied workload
• is proactive and confident using their initiative
• likes turning ideas into practical action
• builds positive working relationships with a wide range of people
• communicates clearly and professionally
• enjoys balancing day-to-day administration with longer-term projects and improvements.

What We Offer

This role offers the chance to work with a respected organisation while making a genuine difference to our members and the wider TA community. You'll have:

• Flexible, remote working arrangements, with regular UK travel
• A varied role with genuine ownership and opportunity to shape how we work
• A supportive, collaborative team, working closely with members and volunteers across the UK
• Ongoing learning and professional development
• Employer sick pay scheme
• Employer pension contribution
• Reasonable travel and accommodation expenses for work-related travel.
• 33 days annual leave per annum (FTE), including bank holidays

Location and Working Hours

This is a home-based role with flexible remote working arrangements. Regular travel across the UK is required to support conferences, trustee and committee meetings, planning days, and other organisational activities. On average, this is expected to be around once a month, although the level of travel will go up and down, with some periods busier than others. Reasonable travel and accommodation expenses will be reimbursed in line with UKATA policies.

We are looking for someone who can work 30 hours across at least four days a week, primarily during normal weekday office hours. Some flexibility will be required to attend occasional evening meetings and weekend events.

Salary

The full-time equivalent salary for this role is £40,000. The pro rata salary is £32,000. 

Lead one of the world's oldest and most influential human rights organisations

Chief Executive

Salary: £93,600 per annum
London | Hybrid working

Our client is one of the world's oldest human rights organisations. For almost 200 years, it has worked to end slavery in all its forms, partnering with survivors, civil society, governments and businesses to influence laws, policy and practice that create lasting systemic change.

As our client enters an exciting new chapter, they are seeking an exceptional Chief Executive to lead the organisation through its next phase of impact.

This is a rare opportunity to lead an internationally respected organisation at a pivotal point in its journey. With a renewed strategic direction, a committed Board and an experienced senior leadership team, the successful candidate will build on strong foundations to strengthen organisational capability, foster a high-performing culture and maximise the organisation's impact in an increasingly complex global environment.

Working closely with the Board, staff, partners and supporters, you will provide strategic, financial and organisational leadership while acting as a compelling ambassador for the organisation. You will build trusted relationships across government, philanthropy, civil society and business, ensuring the organisation continues to influence policy, practice and public understanding of modern slavery.

We are interested in hearing from leaders who bring:

• Significant executive leadership experience, with responsibility for organisational strategy, people, finance and fundraising.
• A track record of leading organisational development, building high-performing teams and leading positive cultural change.
• The ability to build trusted relationships, influence senior stakeholders and represent an organisation with credibility and impact.
• Experience of securing sustainable income and developing strong funding partnerships.
• Strong financial and strategic judgement, balancing long-term ambition with effective operational delivery.
• A commitment to the organisation's mission and the leadership qualities to inspire people, build confidence and deliver lasting impact.

Whilst an understanding of the organisation's mission is important, our client is first and foremost seeking an exceptional organisational leader. Applications are welcomed from candidates both within and beyond the modern slavery sector who can demonstrate the leadership capability to guide the organisation through its next chapter.

This is an opportunity to lead an organisation with a remarkable history, work alongside exceptional colleagues and partners, and help shape a future where everyone can live free from slavery.

To find out more about the role and how to apply, please view the appointment brief located below the advert on the Prospectus website.

Recruitment Timetable

Deadline for applications: Sunday 9th August
Prospectus interviews: Weeks commencing 17th August and 24th August
Engagement calls with the Interim CEO: 7th and 8th September
Board panel interviews (in person): Monday 14th September

The National Gallery is looking for a Technical Project Lead to drive the delivery of two transformative, multi‑million‑pound projects: a state of the art Research Centre and a landmark new wing.

You will lead the technical oversight of complex MEP building services for a new Research Centre and a major new public wing, ensuring high-quality, sustainable, and compliant design delivery within a historic, publicly accessible environment.

For more details and to apply please go directly to The National Gallery website.

This is an exciting opportunity for a proactive fundraiser who enjoys both bid writing and relationship building.

Working closely with the Fundraising Manager, you will play a key role in securing income from trusts and foundations, supporting donor stewardship, and helping to grow community fundraising activity. You will contribute directly to the financial sustainability of the charity while helping more children gain access to books of their own.

The role is ideally suited to someone who is highly organised, a strong writer, and confident managing multiple fundraising activities simultaneously.

Are you passionate about creating meaningful change and supporting projects that improve outcomes for communities and service users? Join our team as a Projects Officer and play a key role in delivering impactful initiatives, building strong partnerships and helping shape the future of our services.

We are looking for an organised, proactive and relationship-focused individual to join our team as a Projects Officer. This is an exciting opportunity to work at the heart of project delivery, supporting the development of innovative services and collaborating with internal teams, external partners and people with lived experience to create positive change.

Working closely with the Partnerships & Projects Manager, you will provide essential coordination and administrative support across a range of projects, ensuring they are delivered effectively, on time and to a high standard. You will be a central point of contact, helping to connect teams, stakeholders and service providers while supporting the smooth running of meetings, events, campaigns and partnership activities.

You will play a key role in maintaining strong relationships with stakeholders, supporting engagement with our Lived Experience Steering Committeeand helping ensure that the voices and experiences of service users inform the development of our work. You will also contribute to service development, process improvement, fundraising activity, research projects and campaigns that promote positive change across public, privateand voluntary sectors.

This role is ideal for someone who enjoys variety, thrives in a collaborative environmentand has excellent organisational skills. You will manage competing priorities, coordinate project milestones, maintain accurate records, produce reports updates and ensure project information is captured effectively through our CRM systems in line with GDPR, AQS standards and organisational policies.

You will bring energy, attention to detail and a commitment to making a difference. In return, you will have the opportunity to contribute to meaningful projects, work alongside passionate colleagues and partners and play an important part in the continued growth and impact of our organisation.

Talent Scout – Glasgow
Location: Glasgow – Hybrid working + local travel
Salary: £30,000 per annum + Benefits
Hours: Full Time (35 hours per week)

Standing Tall is an innovative not-for-profit reducing homelessness one person at a time. 80% of the people we help are still off the streets and in the same job 12 months later. Last year, Standing Tall won the Social Value award for SME and VCSE leadership. We’re looking for an exceptional person to lead and deliver what we do in Glasgow.

We’re looking for a versatile person who makes things happen and has exceptional emotional intelligence. If you’re looking to make good change happen and join a small start-up with a big social mission, you’re in the right place.

Our Mission

Standing Tall is a not-for-profit that matches people experiencing homelessness with stable jobs and safe homes. We know our model works because 80% of the people we help are still off the streets and in the same job one year later!

We’ve been working in Birmingham since 2020 and in London and Manchester since 2022. In 2024, we started working in Bristol, Leeds and Liverpool, and in 2025 expanded into Nottingham and Derby, and we start to work in Glasgow this summer.

About the role...

What you’ll be expected to do:

• Assess and support people for 12 months who have been through homelessness, placing them in stable jobs and safe homes.
• Build partnerships with businesses willing to work with Standing Tall to employ people who have been through homelessness.
• Recruit, train, and support Standing Tall’s Amici Hosts to provide safe homes for people who have been through homelessness.
• Having responsibility for Standing Tall’s operations and activities in Glasgow.

A bit about you...

What we're looking for:

• A person who has strong motivation for social justice and has a genuine passion to help people reach their potential.
• A person with exceptional emotional intelligence to assess an individual’s motivations.
• A person with a commitment to quality will naturally focus attention on delivering the highest standard of service possible.
• A person with exceptional resilience and adaptability, has a strong sense of identity and will change their approach to ensure outcomes are still achieved.
• A person who can lead bringing all he/she/they have/has to offer to work with others so the best outcome can be achieved.
• A person with financial competence to monitor budgets and understand the financial implications of how services are delivered.
• A person who can think commercially to identify and secure opportunities and build financial surpluses.

Application deadline: 5pm on Tuesday 4th August 2026.

If you are shortlisted, you will be contacted on Thursday 6th August and invited to an Assessment Day. The assessment day will take place in central Glasgow on Tuesday 11th August 2026 (9:30am-4pm). Please keep this date free in your diary.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to creating an inclusive and accessible recruitment process. If you have any accessibility requirements or need any adjustments at any stage of the application or Assessment Day process, please let us know. We are happy to provide reasonable accommodations to ensure equal opportunities for all applicants.

If you do not hear from us, please assume you have not been successful. As a small organisation, we do not have the capacity to provide feedback or offer alternative assessment dates.

No agencies please.

Financial Controller - Multi Academy Trust 

Location: Thrapston, Northamptonshire
Contract Type: Permanent
Salary: £51,000 -£58,000 per annum

· Lead and develop a Finance Operations team within education

· Partner directly with the CFO on strategic financial planning

· Hands-on financial accounting role managing a team

· Develop your career within a Trust committed to professional growth

Our client, a well-established Multi-Academy Trust with schools across Corby, Kettering and Wisbech, is seeking an experienced Financial Controller to join their central finance team – in the Thrapston Head Office. This is an excellent opportunity for a finance professional looking to make a meaningful impact within the education sector while advancing their career in a supportive and values-driven organisation.

Company Overview 

This Multi-Academy Trust of 12 primary & secondary schools is committed to enhancing strategic financial insight across its schools and leadership teams. They focus on the efficient allocation of resources, integrating finance with curriculum planning, and ensuring compliance with ESFA and academy handbook requirements. The Trust values continuous improvement and invests in the ongoing professional and personal development of every employee. With a strong emphasis on collaboration, high standards, and courteous service, they create an environment where finance professionals can grow while making a real difference to students and staff across their schools.

Position Overview

As Financial Controller, you'll play a key role in ensuring financial sustainability across the Trust. Working closely with the CFO, you'll manage capital and revenue budgets, produce financial reports and statements, and lead the Finance Operations team of 4 staff. This position is central to maintaining robust financial controls, managing risk, and ensuring compliance with financial and legal obligations. You'll also build strong relationships with external stakeholders including banks, the DfE, and auditors, while identifying opportunities for cost savings and improved efficiency across the Trust.

Responsibilities 

· Manage and monitor capital and revenue budgets effectively

· Support the CFO in producing regular finance reports and budget packs

· Prepare financial statements including cash flow, income and balance sheets

· Perform monthly balance sheet reconciliations and fixed asset reporting

· Maintain the Key Financial Controls Framework across the Trust

· Conduct fixed asset verifications and stock takes

· Manage financial risk and ensure compliance with regulations

· Build and maintain relationships with banks, DfE, auditors and stakeholders

· Organise and follow up on internal and external audits

· Lead, develop and manage the Finance Operations team (4 staff)

· Monitor cost-effectiveness of services and identify savings opportunities

· Oversee transactional processes including banking, purchase ledger and sales ledger

· Manage working capital and cash flow forecasting

· Partner with the CEO, Regional Executive Principals and School Business Managers

Requirements 

· Proven experience managing budgets and financial controls in a similar role

· Ideally fully-qualified ACCA, CIMA, ACA or CIPA accountant

· Strong technical accounting skills including balance sheet reconciliations and financial statements

· Experience leading and developing finance teams

· Knowledge of compliance requirements, ideally within education or public sector

· Ability to build effective relationships with senior stakeholders

· Experience managing audits and working with external bodies

· Strong analytical skills to identify cost savings and efficiency improvements

· Understanding of working capital management and cash flow forecasting

· Commitment to continuous improvement and professional development

Benefits

· Competitive salary of £51-58k

· Leading public sector pension contributions

· The role is office based but there is flexibility to work from home during quieter periods

· Commitment to ongoing professional and personal development

· Supportive leadership and clear career progression opportunities

You'll join a Trust that genuinely values its people and invests in their growth. Working alongside committed professionals, you'll be part of an organisation focused on continuous improvement, high standards, and making a positive impact on education.

How to Apply 

If you have the skills and experience to succeed in this Financial Controller role and are looking to advance your career within the education sector, please submit your CV and a cover letter outlining your relevant experience. We look forward to hearing from you.

Closing date: Ongoing/ASAP

The Talent Set are delighted to partner a fantastic charity to recruit a Senior Special Events Executive role. The successful candidate will oversee the planning and delivery of a wide range of high-profile events, ensuring they meet organisational goals and stakeholder expectations.

Key Responsibilities

• Coordinate and manage the end-to-end delivery of special events, including logistics, vendor relationships, and onsite operations.
• Collaborate with internal teams and partners to develop creative concepts and event themes that align with organisational objectives.
• Manage event promotion and stakeholder communication, ensuring all participants are well-informed and engaged.
• Oversee event siting, registration, and post-event evaluations to deliver seamless experiences and gather insights for future improvements.
• Ensure health, safety, and accessibility standards are upheld throughout all events.
• Track and report on event performance metrics to measure success and inform future planning.

Person Specification

• Proven experience in coordinating large-scale or high-profile events, preferably within the charitable or non-profit sector.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal abilities to liaise effectively with diverse stakeholders.
• Budget management experience and attention to detail.
• Ability to problem-solve and adapt quickly in dynamic environments.
• A proactive approach with a focus on delivering exceptional event experiences.
• Knowledge of health, safety, and accessibility standards relevant to event management.

What’s on Offer

Salary: £33,000-£35,000 per annum

Working Pattern: Hybrid working, 2 days a week in London office

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process

We are looking for a Community Support Coordinator, who will lead and develop a team of Volunteers, helping to deliver safe, inclusive and person-centred support.

You will work closely with health and social care professionals, Multi Disciplinary Teams, local partners and volunteers to connect people affected by MND with the information, services and support they need.

At the Motor Neurone Disease Association, we work to improve care, support and quality of life for people affected by MND. As a Community Support Coordinator, you will play a key role in ensuring our support reaches people when they need it most.

Key Responsibilities

• Lead, recruit, develop and support a team of Community Support Volunteers.
• Respond to enquiries and referrals, providing information and connecting people with appropriate support.
• Build effective relationships with health and social care professionals, hospices and local partners.
• Support volunteer groups and branches to understand and respond to local needs.
• Facilitate collaboration between volunteers, staff and external stakeholders.
• Promote safe and inclusive services, ensuring compliance with safeguarding and organisational policies.
• Work with regional colleagues to support awareness, fundraising and campaigning activities.
• Monitor activity, maintain accurate records and contribute to service development.
• Identify gaps in local support and contribute to improvements in services.
• Encourage effective communication and engagement across the volunteer network

About You

• Experience leading, managing or coordinating volunteers or volunteer-led services.
• Understanding of care and support services within the statutory, voluntary or private sectors.
• Knowledge of safeguarding, risk management and supporting people at risk of harm.
• Strong communication, relationship-building and presentation skills.
• Full driving licence and willingness to travel within the region
• Experience supporting people and assessing needs using a person-centred approach.
• Ability to build partnerships and influence a wide range of stakeholders.
• Commitment to equity, diversity and inclusion.
• Strong organisational skills and the ability to prioritise and make decisions independently.
• Good IT skills and confidence using a range of digital systems.

This is a home-based role with frequent travel across Bristol, Gloucestershire and Wiltshire and occasional travel outside the area to attend team meetings

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays (pro-rated for part-time employees)
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Position: Assistant

Location: South of England (hybrid working with London/UK wide travel as required)

Contract type: Flexible (full or part-time, contractor/employed)

Salary: Up to £30,000 pro rata depending on experience

WHO WE ARE.

Can Do is a start-up using digital technology to create social change. We work across addiction, mental health, homelessness, poverty and justice to help people access and navigate support. We are small, practical, and focused on building something that works for people facing disadvantage.

THE ROLE

This role supports founder Mark Johnson with day-to-day organisation, preparation, communication, and follow-up. It is a hands-on role and could be suited to someone early in their career who wants an opportunity to grow, learn, and be part of building something from the ground up. You will help bring order, structure, and clarity to a fast-moving environment.

This is a development role with real responsibility. You will handle communications, organise information, prepare materials, conduct basic research, and make sure Mark has what he needs to stay up to date and move projects forward.

WHO WE’RE LOOKING FOR

· Someone who can absorb information quickly and think clearly

· Naturally organised, structured, and meticulous with detail

· Interested in social justice, politics, history, and the wider world

· Someone who wants a meaningful opportunity to learn and be part of a start-up journey

· Open, curious, and willing to develop new skills

· Calm and steady

· Someone who enjoys creating order and helping things run smoothly

· Based in the South of England, and willing to travel

· Comfortable using digital and AI tools, with an interest in personal and professional development

WHAT YOU’LL DO

· Communication support: Draft emails, prepare short notes, and help keep Mark up to date with actions and priorities

· Organisation: Keep diaries, documents, and information in meticulous order

· Meeting support: Join conversations, take clear notes, track actions, and ensure follow-up happens

· Research: Collect short summaries, stats, and key information about our sector (addiction, mental health, homelessness, poverty, justice)

· Fundraising and bids: Assist with drafting, formatting, and preparing proposals and applications

· Documentation: Prepare simple business cases, summaries, or briefing papers

· Operations: Support basic bookkeeping tasks, receipts, and expense organisation

· Learning and development: Take on a variety of new tasks as skills grow

SKILLS & QUALITIES

• Strong academic ability and curiosity

• Excellent written communication skills

• Ability to organise information clearly and maintain structure

• Strong attention to detail and pride in accuracy

• Interest in social justice and willingness to understand the issues we work on

• Ability to learn quickly, listen well, and adapt as the organisation develops

• A steady, reliable attitude

EQUALITY & DIVERSITY.

Can Do welcomes applications from people with lived experience of social challenges. We are committed to ensuring diversity and inclusion in our recruitment process and workplace culture.

Lead the launch of the UK's first Refugee Employment Marketplace and help transform how displaced people connect with jobs, employers and employment support.​ This is a remote, home-based role for candidates currently based in Wales. 

The Refugee Employment Network (REN) is the UK's national network dedicated exclusively to refugee employment. We bring together employers, charities, local authorities, government and refugee-led organisations to improve employment outcomes and create a more inclusive labour market.

About the role

We are seeking an experienced Digital Product Lead to lead the implementation, rollout and continuous improvement of the Refugee Employment Marketplace and wider digital systems across the Refugee Employment Network.

The Refugee Employment Marketplace is a digital platform connecting displaced people in the UK with jobs, employers and employment support.

Working closely with developers, partners and users, you will help ensure the Marketplace is successfully implemented, accessible, adopted and scaled across Wales and the wider REN network. We're looking for someone who enjoys turning ideas into practical solutions, building partnerships and using digital to create social impact.

Purpose of the Role and Key Responsibilities

1. Digital Product Development & Delivery

· Lead the implementation, customisation and continuous improvement of the Refugee Employment Marketplace to meet REN’s organisational goals and user needs.

· Work with external platform providers and developers to coordinate product delivery, customisation, timelines and ongoing improvements.

· Build and maintain project plans, documentation and delivery processes to support successful implementation and rollout.

· Coordinate platform testing, user feedback and troubleshooting to improve functionality, accessibility and user experience.

· Support the integration of REN’s wider digital systems, including website and CRM.

2. Co-design & Partnerships

· Convene and coordinate REN’s Digital Advisory Group to inform the design and continuous improvement of the Refugee Employment Marketplace.

· Facilitate focus groups, user testing and feedback sessions with refugees, employers, charities, local authorities and employment advisers to improve platform design, accessibility and user experience.

· Ensure experts by experience are meaningfully involved in shaping and testing the platform.

3. Platform Rollout, Training & User Support

· Lead the rollout and adoption of the Refugee Employment Marketplace across Wales and the wider REN network.

· Develop onboarding processes, training and guidance materials  to support effective use of the platform.

· Act as the first point of contact for user support, including account setup, login support, troubleshooting and user journey guidance.

4. CRM, Website & Digital Infrastructure Management

· Lead the scoping, procurement and implementation of a new CRM system

· Oversee the integration and continuous improvement of REN’s website and wider digital systems to ensure they are integrated and accessible. 

5. Data, Reporting & Digital Compliance

· Lead on data protection, GDPR compliance and digital security across REN’s digital platforms and systems.

· Maintain accurate, secure and effective data management practices, including user records, permissions and data quality.

6. Marketplace Growth, Sustainability & Impact

· Build relationships with employers, industry bodies and strategic partners to grow platform adoption, secure opportunities and strengthen the value proposition of the Marketplace.

· Support the matching of displaced talent to jobs, opportunities and employment support, including manual interventions where needed to improve outcomes and user experience.

· Track and report on employment outcomes, employer engagement and platform impact to inform growth, improvement and sustainability.

Person Specification

We recognise that no candidate is likely to meet every criteria listed below. We encourage applications from people who can demonstrate the skills, knowledge and potential to succeed in this role, even if they have gained their experience in different sectors, countries or through voluntary, community or lived experience.

We welcome transferable skills and experience gained through paid work, voluntary roles, community leadership or lived experience, in the UK or internationally.

Essential

Digital Product & Project Management

· Experience managing or supporting the development, implementation, rollout and continuous improvement of digital products, platforms or technology-enabled projects.

· Experience managing external developers, contractors or digital suppliers to deliver digital products or systems.

· Strong organisational and project management skills, with the ability to work independently, use initiative and manage competing priorities.

·Ability to support the implementation and adoption of new digital products, platforms or systems.

Partnerships & Training

·Currently based in Wales, with the ability to build relationships and engage with employers, partners and stakeholders across the country.

·    Strong relationship-building skills, with experience developing partnerships and growing engagement with employers, charities, government or sector organisations to support the adoption and growth of a digital product, platform, project or service.

·Ability to facilitate workshops, focus groups or training sessions to support the adoption of digital tools or systems, or equivalent transferable experience.

·Ability to communicate digital information clearly to non-technical audiences through training, onboarding and user support.

Digital Systems & User Support

· Experience developing, managing or supporting digital platforms, CRM systems, websites or other online tools.

· Ability to provide day-to-day user support, including onboarding, troubleshooting and helping users engage confidently with digital platforms.

· Understanding of user-centred design, accessibility and digital inclusion.

Data and Compliance

· Experience using data, analytics or reporting to inform digital improvements and decision-making.

· Understanding of GDPR, data protection and digital security best practice.

Values & Commitment

· Commitment to REN’s mission and passion for improving refugee employment outcomes, equity and inclusion.=

Desirable

· Lived experience as a refugee, asylum seeker, displaced person or migrant, or direct experience of the UK immigration or asylum system.

· Experience of CRM procurement, implementation or data migration.

· Knowledge of refugee employment barriers and the wider migration or asylum landscape in the UK.

Equity and inclusion at the Refugee Employment Network

The Refugee Employment Network values equity, diversity and inclusion in our workplace and we encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status, or socio-economic background.

We are committed to building a team that reflects the communities we work with. We particularly welcome applications from people who identify as experts by experience and recognise the valuable insight that lived experience of forced displacement, migration and the UK asylum and immigration system brings to our work. Please note that candidates must have the right to work in the UK.

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the application or interview process unless they wish to do so.

How to apply

Application, CV and Cover Letter

To apply, please complete the application Type form by 5pm on Sunday, 9 August. You will be asked to upload your CV and a cover letter (no more than 2 pages) when completing the Typeform application. Link in the JD. 

In your cover letter, please outline how you meet the criteria listed above and how your experience is relevant to the role. We encourage you to apply even if you do not meet all the requirements listed in the person specification. We value experience from both paid and voluntary roles, in the UK or overseas, and encourage you to demonstrate your passion for the role, as well as the unique perspectives and skills you bring.

Job Title: Digital Communications Officer

Responsible to: Senior Communications & Engagement Manager

Salary: £29,706 – £31,908 per annum 

Location: Head Office, 5 Trinity Street, London, SE1 1DB 

Hours of work: Full time - 35 hours per week (Minimum two days per week in the London office). Occasional weekend and evening work with time off in lieu (some domestic and international travel may be required) 

The package also includes: 

• 8% employer pension contribution

• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas period 

• Season Ticket Loan 

About USPG 

USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.

About the Role 

Reporting to the Senior Communications & Engagement Manager as part of a highly functioning and creative team, this vital role will work across all media and channels to raise the profile of USPG and its partners and their work: 

• Oversee the day-to-day running of our website and social media channels. 

• Liaise with colleagues and partners to gather information and use it to create engaging collateral which informs, inspires, and sometimes challenges. 

• Support the digital growth of USPG through SEO and Analytics

• Monthly digital and media reporting

About You  

You are an organised and digitally aware communications professional. You can take complex subjects and communicate about them in simple and effective ways that speak to specific audiences. You understand the importance of reporting on website and social media performance to understand USPG’s audience and to adjust and improve. You are comfortable working in a small and creative team and are confident speaking to the wider organisation. You can juggle numerous projects and deadlines at one time.

You will demonstrate considerable cross-cultural awareness and an ability to communicate in a way that is sensitive and appropriate. You demonstrate an aptitude for collaborative teamwork and the ability to work independently on your initiative. It is expected that the postholder will be inspired by the work of USPG and in agreement with its Christian ethos and that they will be comfortable writing in a way which reflects this.

This is an ideal opportunity for someone looking for an exciting and varied role within charity communications or a communications/marketing professional who wants to move into the charity sector. However, if you don’t necessarily fall into these categories, but have the right skills for this role, please get in touch.

How to apply: 

Please complete the application form and equal opportunities form and email us as indicated.
 

Closing Date: Wednesday 12 August 2026 by 9am.

Interview Date: Wednesday 19 August 2026 in London.

This is a new role to stabilise, diversify and grow income in a financially constrained environment, reducing reliance on statutory funding, increasing unrestricted income, and strengthening Catalyst Support’s credibility with all sources of non statutory funding, including trusts, foundations, corporates, individuals and communities. The postholder holds clear accountability for income performance, return on investment and risk management, and plays a critical role in the organisation’s financial recovery and long-term sustainability. The role is designed as a strategic investment, with the expectation that income generated will move the function towards break-even and net contribution over time, supported by clear targets and Board oversight.

Key Responsibilities

Leadership & Income Delivery

• Lead and deliver a multi-year income and engagement strategy covering trusts and foundations, corporate partnerships, major donors, community fundraising and individual giving.
• Take ownership of income targets, pipelines and forecasts, including break-even requirements and risk exposure.
• Actively manage income risk, developing scenario plans and mitigation actions where delivery falls below expectation.
• Work with the Executive and Senior Leadership Teams to align income activity with organisational strategy and service priorities.

Funding Applications & Grant Management

• Provide strategic oversight, delivery and quality assurance of all high-value bids, tenders and funding applications.
• Ensure bids are evidence-led, outcome-focused, accurately costed and aligned to service capacity.
• Taking direct responsibility for bid and tender preparation and submission.
• Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
• Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
• Contribute approximately 20% of working time towards partner applications and collaborative projects with key partners, supporting joint funding and shared objectives.

Communications, Marketing & Engagement

• Lead communications and engagement functions to directly support income generation, funder confidence and organisational reputation.
• Ensure all external messaging demonstrates impact, value for money and strategic coherence.
• Grow individual giving, community fundraising and supporter engagement where there is clear return on investment.
• Oversee brand consistency and visibility across digital and offline channels.

Internal Collaboration & Income Culture

• Work closely with service and enabling teams to strengthen funding evidence, case studies and impact data.
• Build organisational understanding that income generation is a shared responsibility.
• Working with services and enabling teams to develop compelling cases for support.
• Equip teams with clarity on how funding, impact and delivery are connected.

Performance, Impact & Governance

• Establish and monitor KPIs covering income performance, ROI, cost-per-£ raised, engagement metrics and pipeline health.
• Report regularly to the Executive team and Trustees, providing transparent assessment of progress, risks and corrective action.
• Support Board assurance through disciplined performance monitoring and review points.

Team Leadership

• Provide line management, development and performance oversight for income generation and communications staff. Head of Income Generation Feb 2026
• Recruit, develop and retain high-quality team capability aligned to organisational needs.

Leadership Contribution

• Contribute as a senior operational leader to organisational planning, change and continuous improvement.
• Work closely with the Director of Services on future service design, positioning and sustainability.
• Undertake other duties appropriate to the seniority of the role and Catalyst Support’s mission.
• Strengthen partnership development with Mary Frances Trust to enhance county-wide support, with particular emphasis on provision for mental health services across both East and West regions.

Person Specification

Essential Experience

• Proven experience securing trust, grant and philanthropic income at scale, with clear evidence of income conversion and delivery.
• Track record of leading income strategies that generate net financial contribution, including roles where income targets were explicitly expected to cover or exceed post costs or programme investment.
• Experience operating in financially constrained, recovery-focused or turnaround environments, with responsibility for balancing income ambition against organisational risk.
• Experience of Board-level reporting, accountability and scrutiny, including transparent reporting of income performance against targets.
• Demonstrated ability to build senior relationships with funders, partners and individuals that translate into sustained or repeat income.

Desirable Experience

• Experience in mental health, wellbeing or community services.
• Experience overseeing communications and marketing functions.
• Experience operating within multi-stream or system-based service environments.

Skills & Competencies

• Commercially and financially astute.
• Strong analytical, forecasting and risk-management capability, including income pipeline assessment and contribution modelling.
• Confident influencer with credibility at senior and external levels. • Strategic thinker with a strong bias towards delivery, outcomes and financial impact.
• Resilient, solutions-focused and adaptable in high-pressure, performance-driven environments.

Values & Behaviours

• Commitment to Catalyst Support’s values: Kindness, Integrity and Commitment.
• Collaborative, inclusive and trauma-informed approach.
• Commitment to equality, diversity and lived-experience leadership

Equal Opportunities Statement

We acknowledge the unique contribution that all Catalyst employees, volunteers and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.

The Fundraising Officer will oversee the planning, coordination, and execution of all fundraising activities and events. This role involves developing and implementing strategies to maximise donations and enhance donor relationships, in line with the Central London Samaritans' fundraising strategy. Responsibilities include engaging with individual donors, businesses, and community partners to secure financial support.

KEY RESPONSIBILITIES

• Collaborate with the Corporate Partnerships, Head of Branch Operations and Branch Director: Identify specific programs and funding priorities and organise targeted fundraising campaigns and events.
• Plan and Coordinate Fundraising Events and Campaigns: Oversee the planning and coordination of fundraising campaigns, events, and initiatives.
• Track and Process Pledges: Monitor, track, and process pledges made at events, ensuring records are regularly updated.
• Manage Online Donations: Oversee online donation activities, maintaining up-to-date records and ensuring relevant departments and donors are informed.
• Identify Funding Opportunities: Seek local and national funding opportunities and contribute to the development of the organisation's fundraising strategy.
• Manage Fundraising Income: Maintain reports, track donations, handle donor correspondence, and evaluate the success of fundraising activities.
• Identify Partnership Opportunities: Look for partnership opportunities for joint fundraising campaigns to expand the donor base.
• Represent Central London Samaritans: Positively represent the organisation in all aspects of work, adhering to its values.
• Additional Duties: Perform any other duties assigned by your line manager that are appropriate to your role.

ATTRIBUTES

Candidates should demonstrate:

• Fundraising Experience: Preferably, a demonstrable track record of fundraising or related activities
• Communication Skills: High standard of verbal and written communication skills.
• Organisational Skills: Ability to multi-task, stay organised, and prioritise workload
• Independence and Teamwork: Ability to work independently and as part of a team.
• Flexibility: Adaptable and flexible in working style, as this role will require evening and weekend work to attend events and meet deadlines.
• Relationship Building: Ability to communicate and develop relationships with volunteers, members of the public, and organisations.

The summary of responsibilities is neither exclusive nor exhaustive and responsibilities may vary from time-to-time in the light of changing circumstances and in conjunction with the post holder.

Hours of work:

The basic hours are 35 hours per week spread over five working days. Within these hours there may be need to work some evenings and weekend days, so flexibility is essential. The core responsibilities should be carried out during weekdays. The amount of out of hours work will be agreed on an ongoing basis.

Time off in lieu will be allowed in agreement with the Head of Branch Operations and in line with the staff handbook and the European Working Time Directive.

Limitations:

The post holder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director and the Chair of the branch’s Board of Trustees, who have discretion to delegate authority to the post holder and to withdraw it.

Equal Opportunities Policy:

Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.

Interviews will commence immediately. Closing date: 25/07/26