Advice Line Advisor

About reunite International Child Abduction Centre

reunite International Child Abduction Centre is the leading UK charity specialising in international parental child abduction and the movement of children across international borders. For over 30 years we have been providing advice, information and support to parents, family members, guardians, and professionals who are involved in cases of international parental child abduction, prevention of abduction, relocation and contact across international borders. Our telephone advice line is open 24/7 and manages in excess of 1,500 new cases and 20,000 calls every year.

We are recruiting for the below post through funding provided by the Ministry of Justice and the Foreign, Commonwealth and Development Office. We will provide a comprehensive induction and training for successful candidates.

Job title: Advisor 

Hours: 35 hours a week (usually 9.30 – 5.30) 

Reporting to : Advice Line Manager

Location: Office based (Leicester)

Salary: £20,500 

The Advisor manages telephone calls predominantly from parents/carers, and also from third party agencies and professionals, where a parental child abduction or retention event is either feared imminently, is in process or has happened. The Advisor will provide advice, support and information. We are looking for an individual who can interact well with people in stressful situations and who can provide focus, maintain attention to detail and provide a calm, practical, reassuring and professional presence.

You can apply to this post by downloading the application form and following the instructions.

• Please note we do not accept CVs
• Closing date and time for this post is 5pm on 16/06/2022
• Interview dates for this post will be in July 2022

Job Description: Advisor

A. AIMS OF THE POSITION:

• Provide high-quality, impartial, professional advice, information and support to clients calling the advice line who may be parents, carers, family members and professionals experiencing international parental child abduction or have concerns about the movement of children across international borders.
• Maintain accurate, up to date, confidential data and records on the case management database to ensure continuity of service to clients and sound data source for reunite to draw on for reporting, monitoring, evaluation and fundraising.

B. SPECIFIC AREAS OF RESPONSIBILITY:

1. Advice line:

• Staff the advice line 35 hours a week, responding to clients’ inquiries
• Undertake shifts on the out of hours, mobile telephone rota to ensure the service is delivering 24 hours a day, 7 days a week

2. Data and records

• Maintain accurate, prompt, up-to-date and appropriate records on the case management system to enable colleagues to maintain continuity of the service and managers to use data for essential functions such as fundraising, monitoring, reporting and evaluation
• Adhere to workplace policies and standards in record keeping and performance, with particular reference to confidentiality and safeguarding

3. Support and participation

• Be a calm, efficient, practical, impartial, reassuring support to often highly stressed and anxious parents and carers
• Participate in front-facing, external fundraising, communication, emotionally supportive and related events that may involve engaging with parents and third parties to promote the work and ethos of reunite and support parents and others affected by the movement of children across international borders

C. GENERAL

• Adhere to workplace policies and standards
• Maintain accurate records and data
• Participate in staff and team meetings and related opportunities like supervision, training and development opportunities
• Support colleagues and management in preparing funding reports, monitoring and evaluation reports, fundraising bids and media and communications as appropriate
• Carry out your own administrative duties
• Undertake any duties consistent with the post as may be reasonably requested by the Advice Line Manager, Chief Executive Officer and Board of Trustees.

Please note this job description is intended to outline the main duties of the post and may change as the post and organisation develops.

Person Specification 

Experience, abilities and knowledge:

1. Experience of working with vulnerable people in emotionally charged or stressful situations: Desirable

2. Experience of partnership working: Desirable

3. Experience of working supportively with colleagues in a small close knit team: Desirable

4. Ability to use wide range of IT including use of databases and other software: Essential

5. Ability to maintain accurate, up to date records and handover: Essential

6. Ability to relate well to people who may be stressed and to provide a calm, reassuring and supportive focus by phone in particular: Essential

7. Good ability with oral and written communications for a wide range of audiences and occasions: Essential

8. Attention to detail: Essential

9. Knowledge of/willingness to learn and relay information in respect of law and legal information: Essential

10. Knowledge of/willingness to learn and apply principles of safeguarding and protection of vulnerable people: Desirable

Our property and facilities team has an exciting opportunity for a Facilities Management Coordinator to join and assist in leading the operational management and maintenance of Coin Street’s 13-acre estate which includes 220 homes, shops, design studios, galleries and restaurants, a neighbourhood centre with a busy conference centre and public realm.

Coin Street Community Builders is a social enterprise responsible for developing and managing a significant part of London’s South Bank.  We have transformed a largely derelict area into a thriving place for people to live, work and visit by creating co-operative homes, public realm shops, restaurants and meeting spaces. The 13-acre estate also includes designer-maker studios, gallery and exhibition spaces, parks, the riverside walkway and a family and children’s centre.  

The FM Co-ordinator, Hard Services, will play a key role in monitoring and driving improved performance from our contractors and suppliers.  They will oversee the day to day performance monitoring and reporting of our mechanical and engineering services contractors ensuring that services are delivered in accordance with KPIs. The role will work closely with teams across the organisation delivering a proactive and reactive facilities service.

The successful candidate must be able to demonstrate the following:

• A minimum of two years’ experience in a facilities role in a mixed-use environment.
• Good understanding of Health & Safety and Fire Safety legislation.
• Excellent time management and organisational skills.

Creating an inspirational neighbourhood

We provide the opportunities and spaces for people to lead their own change.

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.

Extras
In return, we can offer you:

• 27 days’ annual leave (excluding bank holidays) pro rata for part time staff
• 8% contributory pension scheme (5% employer contribution, 3% employee contribution)
• Health and wellbeing support, including online mental health therapy sessions
• Free gym membership at Colombo, annual flu jabs
• Commitment to training and development

SEND Case Worker, Islington SENDIAS Service

Based in Islington N7
18.5 hours per week (part-time)

Grade 2 (lower) Point 11-15: £24,018 - £26,681 FTE (£12,009.00 - £13,340.50 per annum), inclusive of Inner London Weighting

2 x Permanent Contracts

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.

We are looking for a Case Worker to provide impartial and accessible advice and support in a full range of matters relating to SEND law and processes.  The successful post holder will provide a response to intial enquiries coming into the service, support for families through phonecalls, emails and face-to-face meetings and casework. You will undertake training in order to offer casework support to families in relation to the Education and Healthcare Plan (process), including providing advice around resolving disagreements, mediation and SEND appeals.                                                 

We are looking to recruit a motivated and experienced case worker to join our new SENDIASS team in Islington. You will be a confident and skilled practitioner in providing direct work with children, young people and families with special educational needs.

You will have a demonstrated ability to work on your own initiative and have excellent verbal and written communication skills. You will be confident in your ability to provide SEND casework support for families through phone calls, emails and face to face meetings.

This is an opportunity for the right person to make a real difference in the lives of children and young people with additional needs and their families by providing them with advice, support and information to help them to navigate the SEND process and achieve positive outcomes.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

What will we offer you?

We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.  

For an application pack and further information please visit our current vacancies page.
 

We are unable to accept CVs alone, please complete an application form and send this to the designated inbox detailed on the advert document.

Closing date:              Thursday 26th May 2022 at 09:00am
Interview date:           TBC

Appointments are subject to Family Action receiving an enhanced disclosure from the Disclosure and Barring Service which we consider acceptable.

ID: 361

Advert Deadline Extended – if you have already submitted an application you are not required to re-apply.

HR & Inclusion Manager

• Do you have the skills and experience to oversee the HR function in a busy creative environment?
• Are you a people person who can remain calm in challenging situations?

If you would enjoy a fast-paced environment where every day is different, you could be our HR Manger, overseeing the HR function for 65 permanent employees and 50 casual staff. You will work with senior management and Trustees to develop and implement policies and procedures in line with statutory regulations and best practice.

You will need a good understanding of and enthusiasm for promoting diversity in the workplace, strong experience in HR practice and employment law, and an appropriate level of knowledge of company and charity law. An enthusiasm for the visual arts is also desirable!

Conditions of work

• Permanent contract: full time
• Starting salary: circa £35,000 to £40,000 per annum depending on experience
• Hours of work: 9.30 am – 5.45 pm, Monday to Friday. Work outside of these hours will occasionally be necessary as required and will be compensated for with corresponding time in lieu.
• Period of notice: 3 months

For further information, please download the Job Description. 

To apply

Please complete the application form and equality & diversity monitoring forms and return to the recruitment email by midnight on Sunday 22nd May 2022. Interviews will be held on 27th May  2022.

We request no contact from agencies or media sales.

The Whitechapel Gallery strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly encourage applications from Black, Asian, ethnic minority, LGBTQIA+ and/or disabled applicants as these groups are currently underrepresented in the Arts sector.

Charity number: 312162 Company number: 4093862

About reunite International Child Abduction Centre

reunite International Child Abduction Centre is the leading UK charity specialising in international parental child abduction and the movement of children across international borders. For over 30 years we have been providing advice, information and support to parents, family members, guardians, and professionals who are involved in cases of international parental child abduction, prevention of abduction, relocation and contact across international borders. Our telephone advice line is open 24/7 and manages in excess of 1,500 new cases and 20,000 calls every year.

We are recruiting for the below post through funding provided by the Ministry of Justice and the Foreign, Commonwealth and Development Office. We will provide a comprehensive induction and training for successful candidates.

Job title: Advice Line Manager

Hours: 35 hours a week (usually 9.30 – 5.30)

Reporting to: Chief Executive Officer

Location: Office based (Leicester)

Salary: £27,000

The Advice Line Manager is responsible for delivering and developing the advice line service. This involves the coordination, delivery and management of the service, some line management, and a contribution to the broader management and development of reunite.We’re looking for a highly organised and self-motivated person, ideally with some management experience, who can meld an effective, calm, fair and impartial approach with the humanity, compassion and understanding needed for this work. 

You can apply to this post by downloading the application form and following the instructions.

• Please note we do not accept CVs
• Closing date and time for this post is 5pm on 16/06/2022
• Interview dates for this post will be in July 2022

Job Description: Advice Line Manager

The Advice Line Manager role is a new role designed to lead and support the advice line team and develop our services. 

A. AIMS OF THE POSITION:

• To ensure a high-quality support and advocacy service is provided to parents, carers, family members and professionals who experience international parental child abduction or have concerns about the movement of children across international borders.

• To support the Chief Executive Officer in the development of the advocacy services and to lead the advocacy team, supporting them in delivering their roles and the service. 

B. SPECIFIC AREAS OF RESPONSIBILITY: 

1. Advice line

• Staff the advice line a minimum of 3 days a week and take a share of the emergency, out of hours, mobile telephone rota

2. Team development

• Responsible for the overall support, supervision and management of advice line staff 

• Establish both team and individual work programmes, reviews and development (including training plans) 

• Develop and maintain a supportive and professional team focussed on quality service provision and continual improvement 

• Be responsible, with the Chief Executive Officer, for recruitment, induction and probation of new team members and volunteers and oversee employee record keeping and other administrative processes

• Implement and uphold relevant workplace policies and standards

 • Manage staffing to ensure adequate cover is available to meet 24 hour, 7 days a week coverage

3. Service standards and development

• Ensure work is delivered and records are up to date and properly maintained in compliance with key policies and with funder requirements
• Draw on the experiences of the team, the case work and the data to identify, shape and inform, with the Chief Executive Officer, service improvements and developments 
• Keep self and team informed and up to date with relevant legislative, policy and case developments, which may have a bearing on the work of reunite and the advice line specifically 
• Maintain up to date, and timely, monitoring and evaluation to meet funder reporting requirements and to be able to inform funding proposals and service development
• Prepare funding proposals, monitoring reports, presentations and information for third parties
• Assist in coordinating and participating in public facing, fundraising and communication activities in furtherance of reunite’s work

4. Partnerships

• Work with the Chief Executive Officer and the team to maintain good working relations with existing partners, third parties and agencies 

• Work with the Chief Executive Officer and the team to identify, build and maintain new partnerships that may be beneficial to the delivery and development of the service 

•Positively promote reunite and the service offering 

C. GENERAL:

 • Act in accordance with reunite’s policies and procedures in particular with regard to compliance with health and safety at work, human resources, equalities, data confidentiality, and safeguarding.

• Work in a manner which positively promotes the aims and objectives of the organisation. 

• Positively uphold and promote reunite’s rights based and impartial approach and commitment to equality, diversity and anti-discriminatory practices 

• Ensure effective communication throughout the organisation 

•Attend and participate in regular supervision, staff and other meetings and trainings as necessary

 • Carry out your own administrative duties 

• Undertaking any duties consistent with the post as may be reasonably requested by the Chief Executive Officer and Board of Trustees 

Please note this job description is intended to outline the main duties of the post and may change as the post and organisation develops.

Person Specification: Advice Line Manager

Experience, abilities and knowledge

1. Leadership and management experience: Essential
2. Experience of working with vulnerable people in emotionally charged or stressful situations: Desirable
3. Experience of preparation of timely monitoring, evaluating and reporting returns for a range of audiences (funders, trustees, stakeholders): Essential
4. Experience of preparation of funding bids, fundraising materials and related fundraising events: Desirable
5. Experience of partnership working and partnership development: Desirable
6. Ability to use wide range of IT including use of databases and other software: Essential
7. Good ability with oral and written communications for a wide range of audiences and occasions: Essential
8. Ability to plan, set targets, develop action plans and strategies for personal and organisational development and growth: Essential
9. Knowledge of/willingness to learn and relay information in respect of law and legal information: Desirable
10. Knowledge of/willingness to learn and apply principles of safeguarding and protection of vulnerable people: Desirable
11. Knowledge and understanding of the role of workplace policies in delivering quality standards and effective, professional practice: Essential

We’re hiring experienced Relationship Counsellors across locations in England and Wales to join our counselling teams.

We have job openings from Berkshire to Newcastle, Llandudno to Leicester, and everywhere in-between!

With a supportive community of over 1,000 counsellors, you’ll get the chance to learn from other counsellors, hone your practice with CPD training and clinical supervision.

No session will be the same – people from a wide range of backgrounds access our digital and face-to-face services. And we’d love for our counsellors to reflect the diversity of our society and client base, too.

We’ve been experiencing a really high demand for our services and are looking for experienced relationship counsellors to join our counselling teams.

As a relationship counsellor, you’ll focus on supporting couples and individuals. You’ll be caring and understanding, using your counselling expertise to provide the best support possible.

It would also be a bonus if you also had counselling qualifications in the following areas:

• Families
• Children (5 - 10 years)
• Young people (11 - 18 years)
• Psychosexual therapy (PST)

We’re looking for relationship counsellors across locations in England and Wales so please do get in touch to find out more about the various opportunities available.

While we’re still mostly working online and on the phone, we’re beginning to offer in-the-room sessions in some locations. This means we’re keen to recruit colleagues who can work across a range of mediums.

Some of the responsibilities of the role are:

• To provide adult relationship counselling services (and/or, if appropriately trained and qualified, specialist counselling services such as family counselling, children’s counselling – 5 to 10 years, young people’s counselling– 11 to 18 years, and psychosexual therapy) to clients at times and locations to be agreed with the line manager. Arrangements will be reviewed regularly to ensure client demand is being met.
• To undertake training and use Relate’s online client booking system(Penelope) on a daily basis to check appointments and complete client/service monitoring forms as directed.
• To notify the relevant administrative colleague of closed cases so that end of counselling forms can be dispatched.
• To update records confirming client attendance and work with the appointments team on future bookings and administrative requests. This should be completed at the end of every shift.
• To record and maintain written case records on Penelope in accordance with Relate policies, unless otherwise agreed in writing with your line manager.
• To ensure that safe practice and the wellbeing of clients is prioritised at all times, particularly in relation to issues such as child protection, domestic abuse and suicide ideation. This may include making welfare calls as required.
• To have an up-to-date and clear understanding of the safeguarding protocols within your centre, e.g. actions that need to be taken for making disclosures.
• To notify your supervisor, line manager and safeguarding lead of any issue that requires reporting to relevant authorities in order to ensure safeguarding and child protection procedures are followed in line with government regulations, local guidelines and Relate policies.
• To be fully up to date with all external organisations and resources relevant to the work such as local domestic abuse and safeguarding situations.
• To adhere to Relate’s requirements, consulting with supervisors regarding all clinical work, liaising, and consulting with the Practice Helpline and Senior Practice Consultants as necessary.
• To ensure all working practices are compliant with Relate’s policies and standards and to work within organisational frameworks and codes of practice.
• To work collaboratively with Relate to ensure all services are delivered in a co-ordinated, professional and efficient manner.

Regular supervision and line management 

• Attend regularly (on a monthly basis), individual case supervision meetings with your designated clinical supervisor/s.
• Attend regular Clinical Discussion Group (CDG) meetings.
• Keep all relevant information on Relate’s Practitioner Directory up to date and upload documentation as required.
• Complete requests for annual leave using appropriate systems, providing at least 2 weeks’ notice.
• Report to the relevant Manager on all other line management matters.
• Regularly attend staff meetings.

What will we offer you?

• Competetive pay rates starting at £25,480 pro rata dependent on responsibilities, experience and location (these rates are for the national charity Relate  based on a 35 hour working week)
• 36 days holiday (pro rata for part time)
• Working with clients from a wide range of backgrounds – no one session will be the same!
• Free one-to-one and case discussion groups – we pay you to attend.
• Access to our Practice Helpline, staffed by Relate's senior clinical team, where you can ask questions and gain further support.
• Continuing Professional Development, whether that’s webinars, online discussion groups, workshops, clinical Q&A's and other formal learning.
• Opportunities to train in/work for other services that we offer, such as young people’s counselling, family counselling and sex therapy.
• Supportive administration colleagues to help manage diaries, payments and client communications which allow you to focus on your clinical practice*.
• Support with GDPR and legal issues.
• Alongside working at an organisation with detailed clinical policies, clinical guidance and support from IT.

What will you offer us?

• Relate Certificate in Adult Relationship Counselling (or an equivalent* recognised qualification in couples counselling), or an appropriate qualification for delivery of specific service is required
• A Relate qualification or equivalent* in each Relate service to be delivered (see Relate's Accreditation of Prior Experience and Learning on our website)
• Understanding of a range of adult relationship counselling theories and methodologies
• Understanding of, and commitment to, anti-discriminatory practice
• Understanding of the dynamics of charitable organisations
• Experience of clinical practice providing adult relationship counselling.
• Experience of clinical practice providing specialist services e.g. PST.
• Experience of working with a range of counselling theories and methodologies
• Experience of counselling through a range of delivery methods i.e. face-to-face, couples, individual, group, digital, telephone.
• Experience of working therapeutically with clients from a range of backgrounds and needs especially those who may be socially excluded
• Ability to understand and operate within Relate’s organisational policies, procedures and guidelines and Relate Code of Ethics and BACP frameworks of clinical practice for counsellors.
• Self-directed with strong organisational, IT and administrative skills and the ability to manage a complex and demanding workload.
• Can demonstrate the ability to maintain accurate and appropriate records in line with procedures and the law.
• Understanding of organisational structure and dynamics, and a willingness to adapt.
• Ability to work as part of a team and form effective working relationships.
• Excellent communication skills.
• Excellent time management skills.
• Commitment to working within and promoting Relate’s Equality and Diversity Policy.
• Professional, warm, empathetic, calm, friendly, reliable and adaptable.
• Committed to helping find ways forward in supporting people in troubled relationships.
• Commitment to professional development and delivering best practice.
• Ability to maintain professional boundaries while responding to complex ethical dilemmas.

To apply to be a relationship counsellor at Relate, please email with a short covering letter outlining your qualifications and experience, your CV and your preferred geographical working location. We’ll then do our best to match you with a local Relate service who may have opportunities now or in the future.

If you don’t hear back from us within 10 days of applying, please feel free to email for an update.

Worried you don’t fit all of the listed criteria? Please don’t be! If you’re unsure whether or not to apply, please contact us and we’ll do our best to help.

We’re really keen to hear from as many people as possible.

You can keep updated about upcoming job opportunities via our LinkedIn

.