Caring services communications lead jobs

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Southampton

Salary: £25,750 - £26,383

Hours per week: 37.5 

Contract Type: Permanent 

Reference Number: STOPDA841 & STOPDA842

Main Purpose and Scope of the Job:

 

The focus of this role is on reduction of risk and minimising impact of domestic abuse by providing support, advice and assistance to adults and any children living within Stop Domestic Abuse’s dispersed accommodation who have experienced or are at risk of domestic abuse.

Dispersed accommodation is safe, self-contained accommodation with a similar level of specialist domestic abuse support as provided within our refuges but which may be more suitable for victims-survivors who are unable to stay in a refuge with communal spaces, and/or where peer support from other residents may not be appropriate. This may include: women with male children over 16, male victims-survivors, including men with children, LGBTQ+ victims-survivors, older adults, victims-survivors with disabilities, victims-survivors facing multiple disadvantages and victims-survivors with pets

To provide safety planning, support, advice, and assistance all adults, children those living within dispersed accommodation.  

The post-holder will work to empower and support all victims and survivors of domestic abuse to make positive choices.

To participate in the delivery of the on-call out of hours on a rota basis.

 

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

About the role

The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.

As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.

Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.

Key responsibilities

• Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
• Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
• Maintain accurate, high-integrity CRM data to support insight and service innovation.
• Embed and utilise emerging AI tools to resolve routine queries efficiently.

This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.

Your background

• Experience in a high-volume customer service, membership or contact centre environment.
• Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
• Proven ability to diagnose customer needs and triage or signpost to appropriate services.
• Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
• Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
• The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.

This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.

This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.

About the team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

At The Maypole Project, every small action contributes to a family’s strength, stability and hope. As our Operations Officer, you’ll be the person who quietly but powerfully keeps that support flowing – ensuring our team can be there for children with complex medical needs and their families when they need us most.

This role sits at the heart of our organisation. You’ll be the steady hand behind the scenes, making sure our office runs smoothly, our staff feel supported, our policies stay sharp, and our environment is safe and welcoming for everyone who walks through the door. You’ll provide support to the CEO and team leads, helping them deliver the very best support to families.

You’ll manage the rhythm of day‑to‑day operations: from coordinating office needs and liaising with IT and telecoms providers, to ensuring the right resources are where they’re needed. Your eye for organisation will help keep our budgets on track, our shared inboxes responsive, and our essential administration running with calm efficiency.

A key part of your work will be within HR support—helping coordinate recruitment, onboarding new colleagues, maintaining records, and making sure staff feel welcomed and prepared from day one. You’ll also play a vital role in keeping our policies current and meaningful, working closely with the CEO to maintain our review cycle and ensure that information is clear and accessible across the organisation.

Health, safety, environment and fire safety (SHEF) responsibilities form another important strand. You’ll take the lead in maintaining compliance across the organisation, ensuring risk assessments are up to date, first aid provision is well‑stocked, and our premises and equipment remain safe, functional and fit for purpose.

This role is ideal for someone who enjoys variety, thrives on organisation, and cares about being part of a charity that puts families front and centre. You’ll collaborate across teams, support events and activities, champion equity and inclusion, and contribute to a culture that values compassion, professionalism and shared purpose.

At The Maypole Project, every role matters—but few touch as many parts of the organisation as this one. If you want to make a meaningful impact every day, not just through what you do but through how you enable others to do their best work, this is a place where you can truly make a difference.

Are you a proactive Workplace or Facilities professional who thrives in complex environments? Do you enjoy creating great spaces and experiences for colleagues, members and visitors?

If you’re driven by purpose, sustainability and operational excellence, we’d love to hear from you.

The Institute of Physics (IOP) exists to help physics  and the people behind it realise their potential for society and the planet. Our work is shaped by three priorities: Skills, Science and Society, as set out in our ambitious 2024 – 2029 strategy.

Why work at the IOP?

We’re a friendly, inclusive organisation where people are supported to thrive. We offer competitive pay, strong development opportunities and a generous benefits package, including:

• Excellent pension scheme
• Private medical, dental insurance and healthcare cash plan
• Eye care vouchers, flu vaccinations and EAP
• 25 days annual leave plus floating bank holidays
• Flexible working options

About the role

We’re looking for a Workplace Manager for 12 months to oversee the end‑to‑end delivery of workplace and facilities operations across our London HQ and rented sites. This hands‑on role covers Hard FM, Soft FM, building compliance, meeting room operations, sustainability performance and overall employee experience.

You’ll ensure our spaces are safe, compliant, welcoming and productive supporting everything from hybrid working to high‑profile events. You’ll manage a small team and contractor network, build strong internal relationships, and use data to drive continuous improvement.

Key responsibilities include:

• Leading Hard FM, Soft FM and workplace services
• Managing suppliers and ensuring strong SLA/KPI performance
• Maintaining statutory compliance and audit‑ready documentation
• Overseeing meeting room and AV readiness
• Driving sustainability (energy, water, waste, carbon)
• Managing budgets and procurement
• Enhancing employee experience and workplace culture
• Owning business continuity planning
• Using BMS/CAFM data to optimise performance

Potential projects include: refurbishments, lifecycle replacements and workplace improvements.

Who you’ll work with

You’ll collaborate with colleagues across the IOP, as well as members, visitors, contractors and suppliers.

What you’ll bring

Essential

• Strong Hard FM and Soft FM experience in a complex building
• Knowledge of statutory compliance and health & safety
• Leadership experience across mixed‑skill teams and contractors
• Supplier and contract management expertise
• Ability to use BMS/CAFM data for decision‑making
• Excellent communication and stakeholder skills
• Customer‑focused approach and passion for great workplaces
• IWFM Level 4–5 (or equivalent) and IOSH/NEBOSH-level H&S competency

Desirable

• Personal alcohol licence/DPS experience
• Authorised person disciplines
• First Aid and Fire Marshal/Warden

We know great candidates don’t always match every requirement. If you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

Working arrangements

We operate a flexible, trust‑based working model. While some flexibility is possible, this role requires regular on‑site presence due to its operational nature. We also meet in person once a quarter at our King’s Cross HQ.

Why join us?

• Work in an award‑winning building designed for innovation and sustainability
• Be part of a collaborative, mission‑driven organisation with national and global impact
• Shape high‑quality workplaces that support science, learning and community
• Enjoy a culture that values inclusion, wellbeing and professional growth

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help. 

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. This is an exciting opportunity to become a Team Leader within our high performing psychosocial drug and alcohol service in HMP Birmingham. 

We provide a range of services for those affected by drugs and alcohol. Our skilled and compassionate team work closely with people who use our services to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide. 

You will be responsible for leading a team of Key Workers in our psychosocial team. You will work in collaboration with the clinical team and integrated working is a key element of this role. You will work within the prison setting and contribute towards the wider drug strategy. 

Experience of working with drug and alcohol use is essential. You will be a competent communicator, with the ability to work independently and be comfortable and enthusiastic, both with the highlighted client group and working in partnership with other service providers. Previous experience or knowledge of working with individuals on opiate replacement treatment, and/or involved in the criminal justice system will be advantageous.You will have a non-judgemental attitude and a desire to support the lives of people who use our services to be healthier and safer by delivering a high-quality service. 

You will be a competent communicator, with the ability to work independently. Previous experience of support and line managing team members would be advantageous but not essential.  

All posts are subject to an enhanced DBS Disclosure.

Closing date: Sunday 29th March 2026 

At Thrive, our Practitioners work with plants and people to improve an individual’s physical and psychological health, social interaction. skills and confidence.

We’re looking for a Specialist STH Practitioner with qualifications in Horticulture and a Level 3 Certificate in Assessing Vocational Achievement who can deliver, primarily, our City & Guild Level 1 Practical Horticulture Skills for our Pathways programme. There would be some flexibility required to provide other Social and Therapeutic Horticulture (STH) programmes for adults in our gardens in Battersea Park and outreach settings.

Working alongside volunteers this role will support people with learning disabilities, autism, long term health conditions or disabilities to move into their next step in their life whether is further training or employment.

Based at Thrive’s London Centre in Battersea Park. The role will involve some work undertaken off-site in London and occasional travel to the Thrive Centres in Reading and Birmingham.

Appointment to this post will be subject to receipt of 2 references and a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

Are you an experienced fundraiser, skilled in crafting persuasive appeals and telling moving stories of impact and change? We have a fabulous opportunity for you to use your creative and organisational skills to make a difference to families in South London and East Surrey.

Our programmes include individual family support, domestic abuse recovery and a range of parenting and group work programmes to enable families to thrive.

The core of your role will be in generating funds from trusts, foundations and grant making trusts.

• Identify and research prospective funders aligned with Welcare’s priorities.
• Develop tailored, high-quality grant applications, expressions of interest, and monitoring reports.
• Manage a rolling pipeline of small, medium, and large grant opportunities.
• Lead on multi-year and restricted funding applications where appropriate.
• Ensure accurate tracking of deadlines and submissions using eTapestry (Blackbaud’s CRM/Supporter Management System)
• Work closely with CEO, Head of Practice and Business Manager to gather data, case studies, and outcomes.

• Translate impact data into compelling narratives aligned with funder priorities.
• Support development of monitoring and evaluation frameworks to strengthen future bids.

Salary:  £41,771 FTE (pro-rata £25,062)

Fully remote working

Generous Annual Leave allowance

Longlisted candidates will be required to complete a full application form prior to interview.

Application closing date: 6 April 2026

Interview date: rolling interview

Certitude is a values-driven charity with over 30 years’ experience supporting people with learning disabilities, autistic people, and those with mental health needs.

We are now seeking a Finance Business Partner to join our Finance team and work closely with operational leaders across supported living, residential, and community-based services. This is a highly visible role, focused on turning financial data into meaningful insight that improves outcomes, strengthens services, and delivers value for money, while remaining aligned with our mission and Charities SORP.

The key responsibilities of the Finance Business Partner include:

• Act as the primary finance contact for defined service localities, providing proactive, trusted business partnering support.
• Produce monthly management accounts with clear variance analysis and insightful commentary on income, staffing, agency usage, sleep-ins, travel, and overhead recovery.
• Support Team Managers with budgeting, reforecasting, cost control, and financial planning aligned to safe staffing and support needs.
• Lead unit economics and service performance analysis, including rota efficiency, voids, empty rooms, and overall service sustainability.
• Work closely with the Development Accountant to ensure pricing models, service charges, and cost allocations accurately reflect the true cost of delivery.
• Build and maintain finance KPI dashboards in collaboration with Operations and the Senior Management Accountant.
• Support bids, retenders, and contract variations by providing robust costings, pricing models, and funding justifications.
• Analyse performance across block, spot, framework, and personal budget contracts, reconciling delivered versus commissioned activity.
• Support commissioner discussions around uplifts linked to inflation, National Living Wage, and changes in acuity.
• Work with the Financial Controller to ensure accurate and timely billing, with correct treatment of restricted, unrestricted, and deferred income.

About Certitude:

With a workforce of around 1,500 colleagues and a turnover of approximately £70m, Certitude combines strong financial foundations with a clear social purpose. While our roots are firmly in London, we are expanding beyond the capital, creating exciting opportunities to shape how financial insight supports sustainable growth and high-quality care.

We are proud of our values and the impact we make, and we are committed to equality, diversity, and creating a great place to work for our colleagues.

The successful candidate will:

• Be part-qualified and actively studying towards a recognised accountancy qualification such as ACCA or CIMA, or equivalent.
• Ideally bring experience from social care or another people-intensive, service-led environment, though strong candidates from other sectors are very much encouraged to apply.
• Have hands-on experience producing management accounts, with the ability to deliver clear, insightful commentary and demonstrate effective finance business partnering in support of budgets and performance.
• Be comfortable working across multiple cost centres and managing an expanding portfolio of services or departments, with the confidence to analyse trends, review financial performance, and present financial information to non-finance stakeholders.
• Be proactive, inquisitive, and willing to challenge the status quo, with the confidence to ask “why” and drive improvement.

This opportunity is being offered on a hybrid basis with the expectation you can visit their Balham High Road office a minimum of two days a week.

Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!

Making The Leap seeks to appoint a dynamic Educational Partnerships Manager to play a pivotal role in securing, growing, and nurturing partnerships with schools across the UK. Reporting to the Head of Educational Partnerships, the successful candidate will drive engagement with schools, teachers, and senior leaders to expand the reach and impact of Making The Leap’s programmes. This role focuses on building strong, strategic relationships with education providers while maintaining links with community organisations, colleges, universities, and corporate partners to promote MTL’s services and mission.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing inequality.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and The Social Mobility List.

Family Support Worker

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

South West Team - Bristol and surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our South West Care Team.

Reporting to the Family Support Manager of the South West Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Location:

This post will cover the South West of England, with this position focusing on Bristol and the surrounding area.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link.Please disclose on your application form if you have used AI for any part of your job application.

Interview dates: Interview Dates to be confirmed.

Interviews will take place at our South West Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

This is more than an coordinator role. As People & Culture Coordinator, you will help shape a culture of care across OMF International (UK), supporting employees, volunteers and members at every stage of their journey from active service to retirement. If you bring strong organisational skills, emotional intelligence and a heart for prayer and cross-cultural mission, we would love to hear from you.

Job title: People & Culture Coordinator

Hours of work: Full time - 35 hours per week

Job Purpose:

To support OMF’s mission and vision by providing excellent administrative support for the People & Culture department and coordinating the provision of pastoral care and resources which promote the wellbeing, engagement and development of OMF International (UK) workers, including members andretirees.

The jobholder has a special responsibility for coordinating professional and compassionate pastoral, spiritual, and practical care across the OMF International (UK) community. The People & Culture Coordinator will embody and promote OMF’s values, maintaining a consistent culture of care, compliance, and prayerful support across the organisation.

Responsibilities

• Recruitment & onboarding administration

• Employee relations process support

• HR policy management

• Payroll/benefits coordination

• HR metrics & reporting

• Performance management tracking

• Workforce compliance monitoring

• Organisational development support​

• Member & Retiree Care - full cycle

• Maintain accurate HR systems

• Liaise with Area Reps and other OMF departments

• Coordinate events and communications

• Keep all files up-to-date and in line with GDPR policies

• Regularly review and update policies and procedures

Supporting the wider OMF team

• Champion OMF’s values of prayer, partnership, and care across all people processes.

• Pray regularly with and for OMF workers, fostering spiritual encouragement and modelling a pastoral approach to leadership.

• Support and participate in OMF International’s mission, by regularly leading the daily National Office Prayers.

• Be open to exploring opportunities to lead weekly office devotions and/or worship.

• Attend regular internal events (such as Home Assignment Workshops, UK team days, retreat days, and other team functions) and occasional external events, presenting and leading departmental sessions as required.

Communication & Partnership

• Liaise with Area Representatives, churches, and partners to ensure members, retirees and volunteers are connected and supported locally.

• Encourage members in partner development and prayer support, particularly when on Home Assignment.

• Liaise with the Communications Department to highlight and effectively share stories and encouragements from OMF international (UK) workers.

• Provide reporting on member movement and status to the Finance Team and Leadership Team

• Undertake any other reasonable ad-hoc duties as specified by the People & Culture Manager.

Safeguarding & Compliance

• Promote a culture of safety, inclusion, and care across all people-related processes.

• Support training and awareness for staff, members, and volunteers on safeguarding and wellbeing issues.

Person Specification

Educated to A Level or equivalent, preferable CIPD level 3 qualified 

Theological and/or missiological training

Good understanding of the UK and Ireland Christian context and cross-cultural mission

Basic knowledge of safeguarding 

Competent user of Microsoft Office, databases, and digital communication tools including Microsoft Teams

Driven to achieve high standards in administration and events organisation

Self-motivated, keen to drive projects forward using own initiative

Friendly and courteous towards candidates, colleagues and supporters

Emotionally intelligent, a good listener with apastoral nature

Responds positively to constructive feedback

Adopts a can-do attitude and flexible approach 

Open to change and willing to learn new skills

Prioritises consistency and compliance, whilst also demonstrating a compassionate response to individual circumstances.

Meet our Occupational Requirement to be a practising Christian as an active member of a local church and be able to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement

Hold the Right to Work in the UK

Able to commute to OMF National Office, Oxford Street, Manchester

Able to occasionally travel locally and/or internationally for meetings and events, including overnight and at weekends

Experience of living cross culturally

Terms of Appointment

• Full time 35 Hours pw Mon-Fri; occasional evening/weekend commitments

• Salary £28,000-£32,000 per annum commensurate with experience

• Non-contributory pension of 8% of salary on completion of a probationary period andbackdated to start date

• Paid annual leave entitlement of 25 days in addition to pro-rata public holidays

• Applicants must be eligible to work in the UK

• It is an occupational requirement for this role to be filled by a Christian

• Appointment subject to satisfactory references and DBS check

Web Optimisation Manager

Permanent, Full time (35 hours per week). Hybrid working (minimum of 2 days per office in one of our UK offices)

Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, or Warrington

Salary: Cardiff, Edinburgh, and Warrington - £50,199 per year. London - £55,000 per year (inclusive of London allowance)

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. 

Learn about our vision, mission and values

About the role

The Web Optimisation Manager plays an important role in improving the performance of Christian Aid’s website and digital platforms, helping ensure our digital experiences effectively attract, engage and inspire supporters to take action. With a strong focus on digital fundraising, you will use data and insight to understand how people interact with our website and identify opportunities to strengthen supporter journeys and increase engagement.

Working with analytics tools and behavioural insight platforms, you will explore how users navigate our website and help identify areas where we can improve the experience. You will plan and deliver A/B and multivariate tests to better understand what works for our audiences and support ongoing improvements to user experience and conversion.

You will develop our technical SEO approach, contributing to web audits, keyword analysis and site performance improvements that help ensure Christian Aid’s content is visible and accessible to the people who need it most.

Working closely with our Digital Development Team, you will contribute to improvements and new features that enhance supporter journeys and campaign performance. You will also collaborate with the Senior Digital Content Editor and colleagues across teams to ensure content aligns with SEO best practice and supports the organisation’s content plans.

As our web performance specialist, you will help translate website data into clear insights that colleagues can act on, using dashboards and reporting to support data-informed decision making and continuous improvement across the organisation.

About you

You are a digitally curious and analytical professional who enjoys improving online experiences. You have experience analysing user journeys and website performance, using tools such as GA4, Tag Manager and SEO platforms to understand how people interact with digital content. You are comfortable identifying friction in user journeys, developing practical recommendations to improve engagement and conversion, and working collaboratively with developers and content teams to implement improvements.

Experience with CRO testing, GA4, CMS platforms such as Drupal, and technical SEO will help you succeed in this role, alongside strong organisational skills and the ability to manage multiple priorities.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

About The Role
Are you passionate about leading high-quality care and making a real difference in people’s lives?
Do you want to be part of a values-driven, supportive, and dedicated organisation where leadership really matters?
We’re looking for an experienced and compassionate Project Manager -Fixed Term  Contract  ( 6 months)  to lead one of our projects in Crawley supporting adults with learning disabilities and complex needs. This is a pivotal role where your leadership, decision-making, and people skills will directly shape the quality of care, staff development, and client outcomes.
This is a challenging and deeply rewarding opportunity for someone who believes in person-centred care, dignity, inclusion, and empowering both clients and staff to thrive.
As a Project Manager, you’ll:

• Take overall day-to-day responsibility for the management of the project, ensuring high-quality care and support at all times.
• Lead, develop, and line manage a staff team, providing clear direction, supervision, induction, and ongoing support.
• Ensure care and support are fully aligned with each client’s assessed needs, health, and wellbeing.
• Oversee and ensure high-quality Person-Centred Plans are completed, implemented, and regularly reviewed.
• Embed Field Lane’s values, principles, and good practice across all aspects of care delivery.
• Ensure all people are treated with dignity, respect, inclusion, and transparency.
• Lead on safeguarding, risk management, and medication administration in line with legislation and best practice.
• Ensure compliance with Health & Safety, infection prevention, confidentiality, and organisational policies and procedures.
• Work closely with the Senior Management Team to ensure effective service delivery and governance.
• Lead recruitment processes to attract, develop, and retain high-quality staff.
• Foster a positive, supportive, and motivated team culture focused on achieving the best outcomes for clients.
• Communicate effectively with clients, families, staff, and external agencies, providing reassurance, empathy, and clarity.

What we’re looking for:

• NVQ Level 5 in Health & Social Care (or equivalent), or a willingness to work towards this qualification.

• At least four years’ experience working with people with learning disabilities, including those with complex needs.
• Strong knowledge of safeguarding and working with adults at risk.
• Proven experience of managing and leading staff teams within a care or supported living setting.
• Excellent communication, leadership, and interpersonal skills.
• A calm, confident, and compassionate approach to decision-making and problem-solving.
• A strong commitment to confidentiality, equality, inclusion, and best practice in care.
• The ability to work flexibly, think innovatively, and lead by example.

About The Organisation
About Field Lane
Field Lane is a charity with a long history of providing care, housing, and support for a diverse range of people, including:
• Adults with learning disabilities, many of whom are also autistic
• Individuals with complex health and support needs
• People who require structured, compassionate, and person-centred support to live fulfilling lives
We actively champion improved rights, services, and opportunities for people with autism and learning disabilities, and we are proud to deliver care that is respectful, inclusive, and empowering.
Why Join Us?
• Be part of a warm, inclusive, and supportive organisation
• Make a genuine difference in people’s lives every day
• Ongoing training and professional development opportunities
• A leadership role with real influence and purpose
• Competitive pay and benefits package
 

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support -  and we're also now beginning recruitment for several new roles and to fill vacant positions. 

Victim Support are looking for a proactive and strategic Stakeholder Manager to join our Witness Service in this new role. The ideal candidate will be passionate about making a positive impact on victims and witnesses, and skilled at building strong, collaborative relationships across a diverse range of partners, including government agencies, justice sector organisations, community groups, and internal teams.

This role is full-time working 37.5 hours per week and is home-based with some national travel.