Client service manager jobs
Immigration Adviser
Hours:
· Part‑time or full‑time considered
· 22.5–37.5 hours per week
· Flexible working options available
About us
International Care Network (ICN) is a Christian charity walking alongside refugees, asylum seekers and vulnerable migrants as they rebuild their lives here in the UK. Every day, we see hope restored, confidence grow, and futures rebuilt - and you could be part of that story.
About the role
We’re looking for a compassionate, skilled Immigration Adviser to join our warm, dedicated team in Bournemouth. Our preference is for someone accredited at IAA Level 2 (or Level 3) in Immigration, as this will allow you to take on Level 2 immigration work from the outset.
We are also open to candidates with IAA asylum accreditation and experience, and depending on the successful candidate, we may explore developing elements of asylum work that can be undertaken without a legal aid contract. This would be shaped collaboratively with the person we recruit.
Solicitors or barristers with strong immigration experience are also welcome to apply.
What you’ll do
In this role, you’ll offer high‑quality immigration advice to people who are often navigating incredibly challenging moments in their lives. You will manage your own caseload of Level 2 immigration matters, supporting clients with clarity, care and professionalism.
Where appropriate, and depending on your accreditation and experience, you may also contribute to limited areas of asylum work that fall outside the legal aid contract, ensuring we manage demand responsibly and sustainably.
A big part of the role involves building trusting, compassionate relationships with the people you support, helping them understand their options and feel confident in their next steps. You’ll work closely with colleagues, partners and statutory agencies to move cases forward, contribute to our weekly drop‑in, and ensure that safeguarding, data protection and professional standards are always upheld.
You’ll keep your IAA registration, knowledge and CPD fully up to date, and play an important part in helping us grow and develop ICN’s immigration service, shaping how we support our community into the future.
Every day, your work will make a real and tangible difference.
Who we’re looking for
You’ll thrive in this role if you:
· Are IAA accredited at Level 2 or 3 in Immigration (preferred) and/or Asylum, or are a solicitor/barrister with relevant immigration experience
· Have at least 12 months’ experience delivering immigration advice
· Are confident managing your own caseload
· Communicate clearly and sensitively, both verbally and in writing
· Build rapport easily with people from diverse backgrounds
· Are organised, detail‑driven and able to work to deadlines
· Work well independently and collaboratively
· Are empathetic, respectful and committed to fairness
· Are comfortable working within and being supportive of ICN’s Christian ethos
If you don’t tick every box but feel drawn to this work, please still apply. We’d love to hear your story.
What we offer
· Salary: £31,500 pro rata
· 25 days’ annual leave + 8 bank holidays (pro rata)
· Company pension scheme
· Mileage paid at 45p/mile for work‑related travel
· Staff wellbeing support, socials, and access to clinical supervision
· Flexibility within contracted hours
· Ongoing training and development
· A genuinely supportive and friendly team who care about each other
ICN is committed to being an inclusive and welcoming employer. As a Disability Confident employer, we encourage applications from people with disabilities and will make reasonable adjustments where needed. We value diversity and ensure all current and potential employees are given equal opportunities. No one will ever be disadvantaged or discriminated against because of gender, age, marital or civil partnership status, race, nationality or ethnic origin, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity, trade union membership or political beliefs. Only requirements that can be clearly justified are applied.
We are also deeply committed to safeguarding. ICN has robust policies and procedures in place to protect service users, staff and volunteers, and all roles working with children and/or vulnerable adults require the appropriate DBS checks.
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Registered Charity
21 - 50
ICN's mission is to help to rebuild the lives of asylum seekers and vulnerable migrants.
The client requests no contact from agencies or media sales.
Thank you!
Senior Policy Adviser
- Based at: CARE, 53 Romney Street, London, SW1P 3RF (option of a hybrid working)
- Salary: £38,000 - £43,000pa dependent on experience
- Hours: Full Time, 35 hours per week NB. Part-time applications (minimum of three days per week) for this role will be considered.
- Contract type: Permanent
Do you long to see biblical principles informing and shaping public policy solutions to some of the deepest challenges our nation is facing? Do you have experience of engaging with parliament?
We are looking for a new Senior Policy Adviser to join our team at CARE. For 40 years and more, CARE’s Policy Team has worked with parliamentarians to inspire legislation that is good and godly, valuing human life and dignity as infinitely precious. Most recently, though our work on the Online Safety Act, we have helped to protect children and young people from online harm and through the current Crime & Policing Bill, to protect women and girls from the destructive impact of porn.
Our vision is to see politics renewed and lives transformed and we do this by telling God’s better story to a broken world. There are three core activities at CARE:
- Equipping politicians through a relational approach where we provide well researched briefings and advice.
- Engaging the church by producing relevant resources on a wide range of topics to serve church leaders and congregations.
- Empowering future leaders through our highly regarded Leadership Programme.
About the Role
The role majors on enhancing CARE’s policy work and reputation in the public square. This will be achieved through proactive engagement with the UK’s Parliaments, equipping and informing CARE’s supporters, the church and wider public.
Our Senior Policy Adviser will be part of developing, advocating and leading on the formation and pursuit of policy in line with CARE’s objectives and strategy.
The post holder will be responsible, under the Senior Policy Manager, for helping to further CARE’s policy and public affairs objectives in a variety of ways.
The Team You Will Join
You will join a team dedicated to the issues we champion and to each other as we pursue excellence in our work.
We have expertise in addressing the harms associated with gambling and commercial sexual exploitation, in advocating for life affirming policies and in defending the innocent and vulnerable. To that, we have a long history of championing policy which strengthens the family.
This is an exciting time to join CARE as we strategise around new policy interests and opportunities, and a new colleague will be key to that. You will be a highly valued team member, get to share and develop your skills and build new relationships.
What You Will Bring
We seek a new colleague with experience, so this will probably be your second or third role in this field.
We have long established causes and concerns, but we are also looking at the policy horizon, so you’ll be innovative and creative too.
Above all, you will be passionate about the relevance of God’s word for the politics and culture of today.
How to apply
To apply, please click the link below to visit our website.
There is a genuine occupational requirement for this role to be filled by a Christian – see CARE’s statement of faith.
The deadline for applicants is by 12.00p.m on Tuesday 7th April.
Shortlisted candidates will be advised by Friday 10th April
First Interviews: Monday 20th April
Final Interview: Friday 24th April
The client requests no contact from agencies or media sales.
Thank you!
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Service Delivery Assistant, you will provide high quality administrative support to the high risk domestic abuse team. You will act as a first point of contact for enquiries into the service and support the wider team with administrative duties.
Key Responsibilities:
- Upload referrals to our computerised case management system, in accordance with our standards.
- Manage incoming and outgoing mail, telephone and general queries for the service
- Collate and supply information and correspondence to internal and external contacts
- Liaise with referring agencies to improve referral information and support referral pathways.
- Provide general admin support including data entry, minute taking, raising purchase orders and processing invoices.
About You:
Ideally, you will need experience working within a client focused service and a good understanding and knowledge of office systems.
You will need:
- Effective verbal and written communication and numerical skills.
- Experience working in an adminstrative setting role
- Experience of providing administrative support to a team
- Understanding and knowledge of the requirements relating to confidentiality and data protection.
- Understanding and knowledge of equal opportunities and diversity.
- Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
- Good IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
- Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
- Ability to work on own initiative and with minimal supervision to achieve deadlines.
- Strong record keeping skills with a focus on quality and accuracy.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
We have an exciting opportunity for a Caseworker (known internally as an ASB Victims' Champion) to join the Victim Support team in Cardiff, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
This role is based in Rumney Police Station, Cardiff with the opportunity for hybrid working. Travel within the local area will also be required. As a ASB Victim' Champion you will:
- Work within a multi-agency setting alongside Cardiff Council to provide tailored support to Victims of Anti-Social Behaviour in the Cardiff area.
- Recruit and manage a base of volunteers to help deliver the service.
- Liaise with the Council in respect of new referrals, ongoing casework and to seek advice and guidance as required
- Promote awareness of the service and driving referrals.
You will need:
- to work constructively with groups and individuals in the community
- to work proactively to recruit volunteers
- the ability to lead, motivate, supervise & support a team of volunteers
- to deliver coaching and training as appropriate to volunteers
- the ability to think strategically & plan ahead
- Able to deliver direct services to a client group
- good interpersonal skills appropriate to the support of people in crisis
- to be able to communicate effectively in writing and verbally with a wide range of people
- an organised, methodical & dependable approach to work
- the ability to prioritise & deal with competing demands
- to work without direct supervision, demonstrating a high level of self-management, motivation & determination
- Able to apply problem solving techniques
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
We are looking for a proactive and compassionate Hospital Independent Domestic Violence Advocate (IDVA) to support victims and survivors of domestic abuse within a hospital setting.
The role is based at Kings College Hospital along with some working from the Victim Support office in Old Street and some home working.
What we offer:
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role:
As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.
You may work within a Hospital Trust's Safeguarding Team to support both patients and staff in an Acute Hospital setting, who have experienced Domestic Abuse. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management.
Key Responsibilities:
- Assess risks and needs using evidence-based checklists.
- Focus on high-risk cases with short to medium-term crisis intervention.
- Assist high-risk victims in accessing safety services.
- Deliver tailored support and information.
- Understand legal frameworks for protecting children and vulnerable adults.
- Provide advocacy on legal, housing, health, and financial options.
- Empower clients to recognize domestic abuse dynamics.
- Participate in Multi-Agency Risk Assessment Conferences (MARAC).
- Work with a team to deliver respectful, dignified, and sensitive services.
- Maintain accurate and confidential case records.
- Comply with data protection laws and organizational policies.
- Stay updated with procedures, policies, and professional codes.
About You:
Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.
You will need:
- Strong understanding of domestic abuse and its impact.
- Demonstrate proficiency in English, both verbally and in writing.
- Experience in statutory, voluntary, or multi-agency settings.
- Competency in risk and needs assessment frameworks.
- Understanding of safeguarding issues.
- Direct service delivery experience to victims or vulnerable people.
- Ability to manage complex caseloads and prioritize work.
- Strong crisis management skills.
- Effective communication, negotiation, and advisory skills.
- Commitment to equal opportunities and diversity.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Location: Sheffield
Salary: Grade 3 - £31,600 per annum pro rata for part time
Hours: Part time – 31.75 per week
Contract: Fixed term until end of May 2027
Closing date: Thursday 26th March 2026 at 11:30pm
Are you compassionate, proactive and collaborative with experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy? If you’re looking for an exciting new career opportunity join Shelter as a Housing Rights Worker and you could soon be playing a vital role in standing up to the housing emergency.
About the role
Your focus will be to deliver high quality housing advice and advocacy in line with the hub’s local community priorities, working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s housing rights.
You will also work in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.
About you
You are able to listen to, engage and work with individuals and communities and with all stakeholders, including people with lived experience of homelessness. You will have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, as well as the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions. A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
Shelter Sheffield has 70 staff plus volunteers and has been providing housing advice and support services within the area for over 20 years, specialising in emergency homelessness work, intensive support to children and families, people experiencing domestic abuse and people experiencing multiple disadvantage. We provide front line support to over 5,000 people a year in the city and work to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:
- Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge
- Ability to listen to, engage and work with individuals and communities
- Experience of delivering and/or ability to deliver group workshops and presentations
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
EQUISS Caseworker
Reports to: Head of Advocacy and Safeguarding
Purpose of the Role
EQUISS is an independent organisation working to strengthen safeguarding, welfare and accountability across the equestrian sector.
Across the equestrian world - from riding schools and training yards to competitions and affiliated clubs - concerns about abuse, misconduct and unsafe practices have too often been difficult to raise, navigate or resolve. EQUISS has been established to help change that: ensuring individuals affected by harm are heard, supported and able to access clear and safe pathways for raising concerns.
This role represents the first advocacy caseworker position within EQUISS, playing a central part in establishing a new, independent support service for the equestrian sector.
The Caseworker will provide trauma-informed advocacy, guidance and practical support to individuals experiencing abuse, harm or misconduct within equestrian environments. The role will help individuals understand their options, access appropriate support and navigate reporting processes within sport and, where appropriate, statutory systems.
Working closely with the Head of Advocacy and Safeguarding, the Caseworker will help deliver EQUISS’s advocacy service and support line, ensuring individuals receive safe, informed and survivor-centred support.
As one of the early roles within a developing organisation, the Caseworker will also contribute insight from frontline casework to help EQUISS identify patterns, risks and systemic safeguarding challenges within the equestrian world, supporting the organisation’s wider mission to drive meaningful reform.
Key Responsibilities
Advocacy and Support
- Provide empathetic, trauma-informed support to individuals seeking guidance relating to abuse, misconduct or safeguarding concerns within equestrian environments
- Act as a single point of contact (SPOC) for individuals engaging with the criminal justice system, helping them understand processes, maintain communication with relevant agencies and access appropriate support throughout the process
- Listen to and respond to disclosures in a sensitive, survivor-centred manner while always maintaining professional boundaries, and ensuring clients understand the remit of the service
- Help individuals understand their rights, options and available pathways for raising concerns
- Support individuals to make informed decisions about next steps, while respecting their autonomy and choices
- Where appropriate, accompany and support individuals at face-to-face meetings, including meetings with organisations, safeguarding professionals or governing bodies, and provide advocacy support during interactions with police or court processes
- Maintain appropriate and supportive contact with individuals seeking assistance, ensuring clear communication and follow-up where appropriate
Case Management
- Manage a caseload of advocacy enquiries and support requests under the supervision of the Head of Advocacy and Safeguarding
- Conduct structured needs and risk assessments to understand the circumstances and support needs of individuals contacting EQUISS
- Maintain clear, accurate and confidential case records in line with organisational policies and data protection requirements
- Ensure individuals are appropriately signposted or referred to specialist services such as counselling, legal advice, advocacy organisations or statutory services where required
Safeguarding
- Identify safeguarding concerns involving children, young people or adults at risk and respond in line with EQUISS safeguarding procedures.
- Escalate safeguarding concerns to the Head of Advocacy and Safeguarding where appropriate, seeking guidance on complex or high-risk situations while maintaining confidence in managing routine casework independently
- Support the safe handling and documentation of safeguarding concerns, including gathering relevant information and assisting with referrals where appropriate.
- Maintain clear and confidential records of safeguarding decisions and actions taken
Partnership and Liaison
- Work collaboratively with relevant organisations and professionals where appropriate, including safeguarding leads within equestrian sport, statutory agencies and specialist support services
- Support individuals in navigating organisational processes where concerns relate to equestrian environments
- Help build constructive relationships with relevant safeguarding and welfare partners
Learning and Insight
- Contribute insight from casework to help EQUISS identify patterns, risks and systemic safeguarding issues within the equestrian world
- Contribute insight from casework and engagement with individuals to help inform EQUISS communications, campaigns and sector awareness work, supporting the organisation in highlighting safeguarding issues within the equestrian sector
- Support the development of organisational learning by sharing themes and insights emerging from advocacy work
- Assist the Head of Advocacy and Safeguarding in identifying areas where sector guidance or safeguarding training may be beneficial
Person Specification
Qualifications
Essential
- Safeguarding training at Level 3, or willingness to undertake Level 3 safeguarding training within the first six months of appointment
Desirable
- ISVA, IDVA or CHISVA qualification, or equivalent advocacy training.
- Additional training in trauma-informed practice, safeguarding or victim-survivor support
Where candidates do not yet hold an ISVA, IDVA or CHISVA qualification, EQUISS will support the successful candidate to undertake relevant advocacy or safeguarding training as part of their professional development.
Essential Experience
- Experience supporting individuals affected by abuse, safeguarding concerns or trauma within a professional setting
- Experience providing advocacy, casework or support within safeguarding, welfare, social care sport or related sectors
- Experience working with sensitive and confidential information
- Understanding of trauma-informed and survivor-centred practice
Knowledge
- Understanding of safeguarding principles relating to children, young people and adults at risk
- Awareness of barriers individuals may face when reporting abuse or misconduct
- Understanding of professional boundaries and safe information sharing
Skills
- Excellent listening and communication skills
- Ability to engage sensitively with individuals discussing difficult experiences
- Ability to assess needs, prioritise actions and manage casework effectively
- Strong organisational and record-keeping skills
- Ability to work independently while contributing to a collaborative team environment
Additional Information
- The role may involve occasional travel to provide in-person advocacy support, including attending meetings with organisations or statutory agencies, and accompanying individuals to police stations, court hearings or other relevant appointments where appropriate
- Some evening or weekend availability may occasionally be required
- The role requires an enhanced DBS check
- The postholder will participate in regular supervision and reflective practice
- The postholder must demonstrate a commitment to EQUISS’ values of safety, respect, integrity and inclusion
About EQUISS
EQUISS is an independent organisation working across the equestrian sector to improve safeguarding, welfare and accountability. We support individuals affected by abuse and misconduct, work with organisations to strengthen safeguarding practice, and drive systemic change through training, standards and advocacy.
Our work brings together three key areas: supporting individuals navigating concerns, strengthening safeguarding practice across the sector, and campaigning for meaningful reform where systems are failing.
As a developing organisation, EQUISS is building the structures, services and standards needed to ensure safeguarding and welfare are prioritised across the equestrian world.
Please note: There will be a requirement to travel for this role.
Employment package:
- 25 days annual leave plus bank holidays
- A personal pension plan provided through NEST after 3 months
- Private Healthcare insurance after successful completion of probationary period
- Reporting to Head of Advocacy & Safeguarding
The client requests no contact from agencies or media sales.