Communications jobs

We are recruiting for two Information and Advice Adviser vacancies.
One post is 21 hours (3 days) per week and the other is 28 hours (4 days) per week. Applicants should indicate their preferred working pattern in their application. 

Age UK Kensington and Chelsea is seeking motivated and compassionate Information and Advice Advisers to join our dedicated team. Our Information and Advice service provides high-quality, rights-based information, advice and advocacy to older people across the borough, helping them navigate issues relating to welfare benefits, social care, housing, and other areas that affect their wellbeing and independence.

As an Information and Advice Adviser, you will manage your own caseload, providing person-centred support through a variety of channels including face-to-face appointments, home visits, telephone, email and digital platforms. You will work closely with colleagues, volunteers, statutory services and community partners to ensure older people receive accurate information, practical assistance and tailored support to access their rights and entitlements. This is a rewarding opportunity to make a real difference to the lives of older people, helping them overcome challenges, achieve positive outcomes and remain connected to their communities.

The successful candidate will be highly organised, able to work independently, and committed to delivering excellent customer service. You will also play an important role in promoting the service, maintaining high-quality records, supporting volunteers, and contributing to the wider work of Age UK Kensington and Chelsea to improve the lives of older people throughout the borough.

We will be interviewing as we receive applicants, please don't hold off applying!

Due to the volume of applications, we will not be able to respond to unsuccessful candidates.

Join our Independent Sexual Violence Advisor Team

We are growing our specialist Independent Sexual Violence Advisor Team and are looking for exceptional people to join us as Adult ISVAs, Children and Young People’s ISVAs (CHISVAs), and a Family ISVA.

If you are passionate about making a real difference to the lives of survivors of sexual violence, want work that is meaningful, challenging and genuinely impactful, and are excited by the opportunity to develop specialist expertise, we want to hear from you.

You do not need to have worked as an ISVA, CHISVA or Family ISVA before. We are open to applicants who understand the complexity and responsibility of these roles, who bring strong transferable skills, and who can demonstrate the compassion, resilience, professional curiosity and commitment needed to support survivors through some of the most difficult experiences of their lives.

For applicants who are not already qualified, Lincolnshire Rape Crisis will fully fund the accredited ISVA qualification relevant to your role. You will be supported to attend training within your working time and given the support you need to successfully complete your qualification and develop your specialist practice.

This is a huge opportunity to join an experienced, ambitious and dynamic team, develop a career in specialist sexual violence advocacy, and become part of an organisation delivering critical services to survivors across Lincolnshire.

If you want a role where your work matters, where you can keep developing, and where you have the opportunity to create meaningful change for survivors, we would love to hear from you.

This is an exciting opportunity to join Lincolnshire Rape Crisis and become part of a highly skilled, ambitious and values-led organisation committed to transforming the support available to people affected by sexual violence and abuse.

As an Independent Sexual Violence Advisor (ISVA), you will provide specialist, trauma-informed and survivor-centred advocacy to survivors across Lincolnshire. You will support individuals whether or not they choose to report to the police, helping them understand their rights and options, access appropriate services and make informed decisions about their support.

For clients who choose to report, you will help them navigate every stage of the criminal justice process, from making an initial report and progressing through a police investigation to decisions made by the Crown Prosecution Service and any subsequent court proceedings. You will explain complex processes in a clear and accessible way, provide regular updates, liaise with criminal justice agencies, support clients to prepare for court and attend court with them where required.

You will provide consistent, independent advocacy throughout each client’s journey, ensuring their voice, choices and wellbeing remain central. You will work closely with the police, courts, Crown Prosecution Service, health services, safeguarding teams and voluntary-sector partners, while remaining independent from the criminal justice system.

The role includes managing a varied caseload, developing individual support and safety plans, identifying and responding to risk, maintaining accurate and confidential records, and advocating confidently on behalf of clients. You will be supported by an experienced management team, regular supervision, specialist training and a wider multidisciplinary team passionate about delivering exceptional services.

What We Are Looking For

We are looking for dynamic, motivated and compassionate individuals with excellent written and verbal communication skills. You will be able to communicate sensitively with people who may be distressed, overwhelmed or experiencing significant uncertainty, while also engaging confidently and professionally with a wide range of agencies.

You will be resilient, highly organised and able to manage a demanding caseload without losing sight of the individual person behind each case. You will demonstrate sound professional judgement, strong boundaries and the ability to remain calm, responsive and solution-focused in complex situations.

We are particularly interested in applicants who:

• Are passionate about improving the experiences of survivors of sexual violence and abuse.
• Can build safe, trusting and professional relationships.
• Have exceptional communication and interpersonal skills.
• Can explain complex information clearly and sensitively.
• Can advocate confidently and challenge professionals appropriately.
• Are proactive, adaptable and able to use their own initiative.
• Can manage competing priorities and maintain accurate, high-quality records.
• Understand the importance of safeguarding, confidentiality, equality and professional boundaries.
• Are committed to learning, reflective practice and continuous professional development.
• Can work collaboratively while bringing energy, ideas and initiative to the wider team.

Experience of advocacy, casework or supporting people within health, social care, criminal justice, safeguarding or the voluntary sector would be advantageous. Knowledge of the criminal justice system and the impact of sexual violence is desirable; however, we also welcome applicants with strong transferable skills and the commitment and ability to develop specialist knowledge.

Why Join Lincolnshire Rape Crisis?

Lincolnshire Rape Crisis is a growing, innovative and specialist organisation with an established reputation for providing high-quality services to survivors of sexual violence and abuse. We are proud of our skilled workforce, strong partnerships and commitment to ensuring survivors receive the support, advocacy and choices they deserve.

You will join a supportive and forward-thinking organisation where your professional development, wellbeing and contribution will be valued. We invest in our staff through specialist training, structured supervision, reflective practice and opportunities to develop within an expanding range of services.

Our work is challenging, purposeful and genuinely life-changing. We are looking for people who want to bring their skills, energy and ideas to an organisation that is ambitious for its clients, its staff and the communities it serves.

Youth Worker
Are you passionate about helping young people reach their full potential? YMCA St Helens is looking for an enthusiastic and motivated Youth Worker to deliver engaging, high-quality youth work activities for young people aged 11-18, and up to 25 where appropriate.

You'll work directly with young people, delivering programmes that build confidence, improve wellbeing, develop skills and create positive opportunities. Activities may include sport, arts, music, digital media, mentoring and personal development.


We're looking for someone with:

• A Level 2 or Level 3 Youth Work qualification, or equivalent experience.
• Experience working with young people.
• Strong communication and relationship-building skills.
• Knowledge of safeguarding and youth work practice.
• The flexibility to work evenings and weekends.

Why join YMCA St Helens?
Join a values-driven organisation that believes in creating opportunities for young people to connect, grow and flourish. You'll be part of a supportive team making a genuine difference across the borough.

YMCA St Helens is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an Enhanced DBS check and satisfactory references.

Closing date 11-09-2026

Assistant Youth Worker

Are you passionate about supporting young people and helping them thrive? YMCA St Helens is looking for enthusiastic and approachable Assistant Youth Workers to join our growing Youth Team.

Working across our Youth Hub and community venues, you will support the delivery of engaging activities, build positive relationships with young people aged 11-18 (and up to 25 where appropriate), and help create safe, inclusive environments where young people can develop confidence, wellbeing and life skills.

We're looking for someone with:

• Experience of working, volunteering or engaging with young people.
• Strong communication and relationship-building skills.
• An understanding of safeguarding and the needs of young people.
• A commitment to equality, diversity and inclusion.
• The ability to work flexibly, including evenings and weekends.

Why join YMCA St Helens?
Join a values-driven organisation that believes in creating opportunities for young people to connect, grow and flourish. You'll be part of a supportive team making a genuine difference across the borough.

YMCA St Helens is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an Enhanced DBS check and satisfactory references.

Closing date 11-09-2026

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

To supervise, coach and develop trainee debt advisers, ensuring they achieve the knowledge, skills and competence required to deliver high-quality debt advice in line with MaPS quality standards and organisational policies. The role is responsible for quality assurance, case supervision, progression reviews, placement support and safeguarding advice quality while helping to build a sustainable pipeline of skilled debt advisers across the Debt Free Advice partnership.

1. Supervise and develop Trainee Debt Advisers

Provide day-to-day line management, mentoring, coaching, technical supervision and pastoral support to Trainee Debt Advisers, enabling them to develop the competence, confidence and professional standards required to achieve accreditation and deliver high-quality debt advice. Provide the level of management expected of colleagues across the organisation and in line with internal policies and procedures.

2. Deliver learning, quality assurance and progression
Support trainees throughout the Debt Free Academy learning and accreditation pathway by delivering technical coaching, soft skills development, reviewing casework, conducting live and recorded interview observations across telephone, video and face-to-face advice, providing constructive feedback, assessing competence against agreed quality standards, and identifying learning and development needs to support timely progression.

3. Coordinate placements and partner engagement
Plan, coordinate and oversee trainee placements with Debt Free Advice delivery partners, building effective relationships with host organisations to ensure placements provide safe, high-quality learning experiences that support trainee development and programme objectives.

4. Monitor performance and manage programme delivery

Monitor trainee performance, progression and wellbeing, proactively identifying and managing risks to learning, quality or programme delivery. Contribute to programme reporting, maintain accurate records, and support the successful delivery of the Debt Free Academy against agreed milestones and quality standards.

5. Contribute to training and continuous improvement
Support the design, development, coordination and delivery of induction, policy, technical training, skills development and continuing professional development (CPD) activities across the Debt Free Advice partnership. Promote best practice, share learning, and contribute to the continuous improvement of the Debt Free Academy and wider training programme.

6. Contribute to the wider Training Team
Work collaboratively with colleagues across Toynbee Hall and the Debt Free Advice partnership, undertaking additional duties as required to support the effective delivery of the Debt Free Academy, organisational objectives and funder requirements.

Person Specification

The successful candidate will demonstrate:

Essential Criteria

1. Experience and Skills:
   • A minimum of two years' recent experience delivering debt advice, with a thorough understanding of debt advice legislation, guidance and best practice.
   • Hold a valid MaPS-accredited Level 4 Certificate in Money Advice Practice (or equivalent recognised debt advice qualification).
2. Communication and Interpersonal Skills:
   • Excellent communication and interpersonal skills, with the ability to build effective working relationships, influence others and communicate technical information clearly.
3. Skills & Competencies:
   • Strong organisational skills, with the ability to manage competing priorities, maintain accurate records and meet deadlines.
4. Personal Attributes:

• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution,
• no blame” attitude.

1. Commitment:
   • Alignment with Toynbee Hall’s mission and strategy
   • Alignment and willingness to work in line to our values:

An understanding of safeguarding and willingness to develop understanding further

Desirable criteria

• • Experience of auditing or reviewing debt advice case files, assessing the quality of advice provided and delivering constructive feedback to improve adviser competence and performance.
  • Experience of undertaking quality assessments against recognised quality standards (e.g. MaPS Standards) and using findings to support adviser development and continuous improvement.
  • Understanding of the role and objectives for MaPS funded debt project and the role of the Financial Conduct authority for Debt Advice

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Healthcare Cash Plan
• Perk Box

Further information

We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. 

Applicants must have the right to work in the UK. 

Please refer to the attached job description for more details

Role Overview:
The Talent Set are delighted to partner with the client on a fantastic Sales Executive role. This position involves driving membership growth for a prominent industry organisation through proactive outreach, relationship building, and sales activity, all supported by comprehensive training within a collaborative environment.

Key Responsibilities:

• Identify and qualify potential membership prospects through inbound and outbound communication.
• Manage sales enquiries, nurture leads, and guide applicants through the membership application process.
• Develop and deliver tailored proposals to meet individual customer needs.
• Maintain accurate CRM records, tracking all sales activities and customer interactions.
• Meet or exceed individual sales targets by converting interest into memberships.
• Represent the organisation at industry events, exhibitions, and networking opportunities.
• Keep informed about the full range of membership products and industry competitors.
• Provide exceptional customer experience throughout the sales journey.
• Prepare regular sales reports and updates in accordance with organizational procedures.
• Ensure compliance with data protection policies and relevant legislation.
• Collaborate with colleagues and participate in ongoing training to enhance sales skills and product knowledge.

Person Specification:

• Proven experience in sales, particularly with membership or service subscriptions, ideally with CRM systems such as Microsoft Dynamics.
• Skilled in initiating cold calls and following up on warm leads with a customer-focused approach.
• Excellent written and verbal communication skills, with a friendly and professional telephone manner.
• Ability to build strong relationships and demonstrate good questioning and listening skills.
• Organised, with effective time management and prioritisation capabilities in a fast-paced environment.
• Self-motivated, results-oriented, and comfortable working both independently and within a team.
• A keen willingness to learn about industry products, market trends, and the organisation’s services.

What’s on Offer:

• Salary: £35,000 pro-rata
• Location: London – Hybrid
• Contract: 6 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Role: Trust and Statutory Fundraising Manager

Salary: £40000 to £43000 per annum (DoE) + benefits

Hours: 37.5 hours per week

Location: Cheadle Hulme, SK8 6RQ

Type: Permanent, Full Time - 37.5 hours per week

About Us

Originally founded in 1823, Seashell Trust is a nationally recognised and registered charity based in Cheadle Hulme, Stockport. The Trust comprises of the Royal School Manchester, the Royal College Manchester, 17 bespoke Residential Care Homes, Outreach Health and Family Services. We provide expert Residential care and Education for children and young people with severe, profound, and complex learning difficulties and disabilities, sensory impairments, communication disorders and autism. Our fantastic services are based all on one-site, which deepens our sense of community for our children and young people and the wider Seashell team

The Role

Were hiring for a Trust and Statutory Fundraising manager to join us at Seashell to lead on the trust and foundations fundraising strategy for the charity, driving increased income for capital redevelopment projects and day to day revenue fundraising. They will extend the portfolio of high profile, grant-making trusts and foundations that support the charity along with securing significant funds from statutory funders such as government, Lottery and Sports England.

Key Responsibilities

• Lead on trust and statutory fundraising, developing and delivering the strategy for both capital and revenue fundraising to drive increased restricted and unrestricted income.
• Set trust and statutory income targets and oversee income forecasting for capital and revenue, keeping the Head of Fundraising abreast of performance against target.
• Lead on developing and overseeing due diligence procedures for trust, statutory and major donor prospects to ensure staff follow due process.
• Share project information, budgets and statistics gathered for appeals with the wider fundraising and marketing team.
• Work with the Data Officer to ensure the database is maintained with accurate and consistent donor and prospect information in line with GDPR and related legislation

Requirements

• Extensive experience in a trust fundraising role in the charity sector and the process behind it.
• A demonstrable track record of income generation through personally securing six and seven figure gifts from grant-making trusts, foundations and statutory sources
• Experience of leading and delivering effective and practical fundraising strategies to include target setting, forecasting and income reporting
• An ability to think and act strategically to move forward complex donor relationships, understanding their needs and what motivates them
• Experience of working with and influencing senior leaders and peers within an organisation

Benefits

• Detailed 2-week induction programme for all new employees
• Access to our on-site inclusive gym, fitness classes and swimming pool
• Blue light discount scheme
• Benenden Health Care Membership – access to 24/7 GP, physiotherapy, medical treatments, mental health support including counselling service, cancer support, care planning and social care advice
• Access to a wide range of vocational programmes to support you in your job role
• Life Assurance (3x Annual base salary) subject to terms and conditions
• Cycle to work scheme
• Free on-site parking
• Paid Enhanced DBS

About Recruitment at Seashell

Our vision is for the children and young people in our care to be safe, happy and to achieve the best possible outcomes so that they are valued and valuable members of their communities.

Our Core Values are represented within the three ‘I’s’ – Integrity, Innovation, and Involvement. We value diversity and are committed to equal opportunities.

Disabled candidates who meet the minimum criteria on the person specification will be guaranteed an interview. We are an inclusive employer and welcome all applications.

This charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

We provide an environment that is safeguarded and as part of our safer recruitment policy, the successful candidate will be required to undergo an enhanced DBS check and full references will be taken.

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Conference & Events Administrator role. This position involves providing essential administrative and operational support for a dynamic programme of in-person, virtual, and hybrid events within a busy and supportive team.

Key Responsibilities:

• Deliver comprehensive administrative support to the Conference & Events Team.
• Manage event registration processes using appropriate digital platforms.
• Coordinate logistics and liaise with internal teams, external suppliers, speakers, volunteers, and attendees.
• Respond promptly and professionally to enquiries via phone and email, maintaining the shared inbox to a high standard.
• Maintain accurate records and manage event equipment inventory.
• Raise purchase orders, process invoices, and reconcile financial transactions.
• Assist colleagues with travel and accommodation arrangements for events and related activities.
• Support delivery of a broad programme of events, including large-scale virtual and in-person gatherings.
• Maintain organised shared files and records relevant to event management.
• Handle queries with a common-sense approach and provide excellent customer service, particularly around accessibility, confidentiality, and discretion.

Person Specification:

• Proven organisational and administrative skills, with strong attention to detail.
• Confident communicator, capable of liaising effectively with diverse stakeholders at all levels.
• Proficient in Microsoft Office, event management platforms, CRM systems, and digital communication tools.
• Ability to prioritise tasks, meet deadlines, and work independently in a fast-paced environment.
• Flexible with working hours, including potential evening, weekend, or overnight shifts for major events.
• Experience in event administration and logistics is desirable.
• Customer service experience and understanding of managing sensitive information are advantageous.
• A proactive approach, demonstrating good organisational skills and reliability.

What’s on Offer:

• Salary: £29,000 pro rata
• Location: 1 day a week in the Northampton Office
• Contract: Full time, initial 3-months (potential to go permanent)

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Could you take a leading role in delivering our most ambitious project yet?

Thanks to a grant from The National Lottery Heritage Fund, Avon Wildlife Trust has secured a new climate-resilient, nature recovery site: Ebdon Farm. As Site Manager, you will be at the heart of this exciting project, overseeing habitat restoration and the creation of a 14.5-hectare wetland.  

 

Brief description of role:

As the new Ebdon Farm Site Manager, you will play a critical role in the development of the Ebdon Farm Nature Reserve.

We are looking for an enthusiastic and diligent Site Manager capable of delivering our most ambitious project yet. You will oversee the delivery of a 14.5ha wetland, along with other terrestrial habitats. You will be experienced in land management for conservation and have a proven track record of overseeing contractors delivering large-scale habitat creation.

Working alongside the new Ebdon Farm Engagement Manager, you will deliver site tours, a variety of events and a volunteer programme. Using your excellent communication skills and knowledge of nature, land management and climate change, you will inspire and inform your audiences. Using Ebdon Farm to increase understanding of local climate threats and the role climate-adapted sites like Ebdon Farm can play in helping us adapt.

The Ebdon Farm project is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to secure the site for wildlife and people together.

About CodeYourFuture

At CodeYourFuture (CYF), we believe talent is everywhere, but opportunity is not. We are a non-profit community that trains adults from underrepresented backgrounds and low-income individuals to launch successful careers in the tech industry.

Our model relies on a passionate, self-organising ecosystem of professionals, trainees, and graduates. As our Community Builder, you will be the beating heart of your regional community, empowering trainees, volunteers, and alumni to unite around CYF’s shared mission.

The Opportunity

We are looking for a community leader who understands grassroots engagement, human agency, and systemic change.

In this mid-level role, you will build and cultivate an empowering, open, and highly collaborative regional community. You will ensure every member, from a first-time mentor to an alum, understands their unique impact in helping trainees secure quality, sustainable tech jobs.

How You’ll Drive Impact

• Foster Volunteer Ownership:Recruit, onboard, and retain skilled tech and non-tech professionals, enabling them to deliver high-value volunteering whilst continually developing their skills
• Empower Trainee Agency: Build a safe, transparent, and motivating environment where trainees take active ownership of their learning and community responsibilities, recognising that real change is in their hands.
• Nurture an Active Alumni Network: Mobilise graduates into a sustainable network of long-term community members, mentors, event speakers, and ambassadors in your region.
• Optimise Operations & Retention: Track engagement patterns using data and CRMs, identify root causes of attrition, and work alongside our Education team to design proactive support strategies that boost course completion.
• Champion Regional Outreach: Represent CYF at local tech meetups and community events while maintaining seamless, action-driven communication channels across the community.

What You Bring

• Community Building Track Record: Proven experience in volunteer management, community organising, non-profit coordination, or public-facing program delivery.
• Inclusive Communication & Empathy: Outstanding interpersonal skills with a proven ability to build deep trust across diverse cultural, socioeconomic, and technical backgrounds.
• Data-Informed Approach: Comfortable using operational tools, spreadsheets, and CRMs to track community metrics, monitor cohort health, and intervene early when participation dips.
• Event & Project Management Skills: Strong organisational talent to run seamless, engaging in-person local community events and activities. 
• Mission Alignment: A deep, genuine passion for access to opportunities, tech equity, and social mobility.

Working Pattern & Logistics

• Work Model: Hybrid flexibility with a local presence. You will spend at least one day a week at your local office/class. You might need to attend/organise occasional evening events and meetings
• Weekend Commitment: You will be required to attend one Saturday class per month during active cohort runs, 

What Success Looks Like in 6–12 Months

• Volunteer Pipeline: Healthy volunteer-to-trainee ratio established across all courses
• Retention Targets: Measurable reduction in volunteer and trainee attrition through timely, proactive support interventions.
• Alumni Engagement: Active participation of regional alumni in mentorship and guest-speaking roles within active cohorts

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Leader to play a pivotal role in our IPS Service in Camden.

Sounds great, what will I be doing?

The Team Leader will provide operational leadership for a team of Employment Specialists delivering an Individual Placement and Support (IPS) service for people with severe mental illness and complex mental health needs. The role is responsible for managing team performance, ensuring service quality, meeting contractual and IPS fidelity standards, and supporting staff through supervision, coaching, mentoring and training. The post holder will oversee caseload management, monitor assessments and support plans, coordinate employer engagement activities, and maintain strong working relationships with NHS partners, commissioners and community stakeholders. They will also hold a small caseload when required, ensuring service users receive personalised, recovery-focused support to obtain and sustain competitive employment, while contributing to service development, compliance, reporting and continuous improvement. 

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The successful candidate will have significant experience in IPS, employment support or related services, together with proven experience leading and developing teams in a target-driven environment. They will possess strong coaching, performance management and decision-making skills, with the ability to monitor service quality, analyse performance data and implement improvements. Excellent communication and stakeholder engagement skills are essential, along with the ability to build effective partnerships with mental health services, employers and external agencies. The candidate will be highly organised, able to manage competing priorities, and committed to promoting recovery-focused, strengths-based and person-centred approaches. Strong IT skills, an understanding of data protection and safeguarding requirements, and a genuine belief in the positive impact of employment on mental health and wellbeing are also required.

Interview Steps

Screening calls will be held on 17th September over Teams, with 1st stage in-person interviews w/c 21st September.

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

The Services and Programmes Coordinator is a new fixed-term role, October 2026 to April 2027, created to support Theatres Trust through a period of organisational transition.

The Coordinator will play a central role in coordinating our grants, planning and advice services, ensuring enquiries, statutory consultations and other outward-facing work are managed efficiently and progress through our systems in a timely and accurate manner.

This is a practical, organised role for someone who enjoys bringing order to busy workflows, using systems effectively, and making sure colleagues and our users receive responsive, high-quality administrative support.

We are looking for a compassionate, confident and experienced Liaison and Diversion Team Lead to provide day-to-day leadership for our Liaison and Diversion outreach team in Surrey.

Working in partnership with Surrey and Borders Partnership NHS Foundation Trust, you will support the delivery of high-quality, safe and effective services for vulnerable people who have come into contact with the criminal justice system. This is a varied and rewarding role, combining operational leadership, staff supervision, partnership working and a reduced caseload of complex and high-risk clients.

You will lead and support a team of practitioners, help manage service performance and quality, and work closely with health, social care, criminal justice and voluntary sector partners to improve outcomes for people experiencing mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity and other complex needs.

We are looking for someone who can bring strong leadership skills, sound judgement, and a commitment to trauma-informed, recovery-focused and person-centred practice. In return, you will be part of an organisation that values Kindness, Integrity and Commitment, and is committed to improving health, wellbeing and life opportunities for people across Surrey.

Location: Frimley Park Hospital, Guildford
Salary: £32,680
Hours: 35 hours per week
Contract: type: Permanent

Key responsibilities:

Leadership and Operational Management

• Provide day-to-day leadership and operational oversight of the Liaison and Diversion team.
• Support the recruitment, induction and development of staff and volunteers.
• Conduct regular supervision, appraisal and performance reviews for team members.
• Support staff wellbeing and promote a positive, inclusive and psychologically safe working environment.
• Provide management cover and deputise for the Catalyst Senior Manager when required.
• Lead team meetings and case discussions.
• Support the implementation of organisational policies, procedures and best practice guidance.
• Monitor staffing capacity and workload allocation to ensure safe and effective service delivery.

Clinical and Case Management

• Hold a complex caseload requiring enhanced intervention, multi-agency coordination and risk management.
• Support staff in managing complex cases involving mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity, safeguarding concerns and social vulnerability.
• Formulate support and risk management plans.
• Ensure safeguarding concerns are identified, escalated and managed in accordance with local safeguarding procedures.
• Support clients to access appropriate health, mental health, housing, welfare, treatment, recovery and community support services.
• Promote recovery-focused and trauma-informed practice across the service.
• Ensure service users are supported to engage effectively with criminal justice processes and community services

Partnership and Stakeholder Engagement

• Develop and maintain effective working relationships with Police, Courts, Probation, Youth Justice Services, NHS organisations, Local Authorities and voluntary sector partners.
• Represent Catalyst and the Liaison and Diversion Service at internal and external meetings.
• Promote integrated working across health, criminal justice and community services.
• Support the development of pathways that improve outcomes for vulnerable individuals.
• Facilitate joint working and information sharing arrangements in accordance with GDPR and information governance requirements.
• Act as a key contact for partner agencies and support the resolution of operational challenges

Service Development and Quality Improvement

• Support the Catalyst and SABP Service Managers in developing and improving service delivery.
• Contribute to service reviews and quality improvement projects.
• Identify gaps in local provision and support the development of new partnerships and initiatives.
• Promote innovation and evidence-based practice across the service.
• Participate in contract monitoring and performance reporting processes.
• Support the development of community resources that enhance recovery, diversion and social inclusion

Performance and Governance

• Monitor service activity and outcomes to ensure contractual and organisational requirements are achieved.
• Ensure accurate and timely recording of client information on case management systems
• Carrying out service audits, and following thought to ensure all requirements are met.
• Maintain compliance with information governance, confidentiality, safeguarding and data protection requirements.
• Prepare reports, performance information and outcome data as required.
• Ensure all team members maintain accurate case records and complete mandatory training requirements.
• Contribute to risk management and incident reporting processes

About the organisation

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

 About you

Essential:

• Minimum of 3 years’ experience working with adults with complex needs, such as mental health difficulties, substance misuse, homelessness, neurodiversity, learning disabilities or offending behaviour.
• Experience of providing supervision, mentoring or line management to staff.
• Experience of working in partnership with multiple agencies and services.
• Experience of managing complex and high-risk cases.
• Knowledge of mental health, substance misuse and social vulnerabilities.
• Understanding of safeguarding legislation and practice.
• Knowledge of risk assessment and risk management.
• Good understanding of information governance, consent, confidentiality and GDPR.
• Understanding of trauma-informed and recovery-focused approaches.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to build and maintain effective partnerships.
• Ability to analyse complex information and make sound decisions.
• Ability to manage competing priorities and workloads.
• Strong report-writing and record-keeping skills.
• Competent in Microsoft Office and electronic case management systems.
• Demonstrates integrity, accountability and professionalism.
• Committed to social inclusion and reducing inequalities.
• Able to work independently and as part of a multidisciplinary team.
• Resilient and adaptable in challenging situations.
• Committed to continuous learning and professional development.

Desirable:

• Degree, diploma or professional qualification in Mental Health, Social Work, Psychology, Counselling, Criminal Justice, Health and Social Care or a related field.
• Leadership or management qualification.
• Understanding of the Liaison and Diversion model and criminal justice pathways

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to a basic DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

English Language and Literacy Tutor 

Till 31st October 2026

£36,610.93pa (pro rata)

24 hours per week (£1830.54pcm)

Based in Tower Hamlets, though also covering schemes in Hackney and Southwark

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

Do you want to support people who have been homeless develop their literacy and language skills?

Bring your enthusiasm and help make a real difference to the lives of rough sleepers and hostel residents.

 

About the role

You will develop PRHA residents’ English language and literacy skills supporting them through individually-tailored 121 sessions /group sessions so as to improve their skills and confidence in written and/or spoken English.

The role will involve you using your abilities to

• Promote the service to hostel and supported housing residents
• Assess needs and put together a bespoke, personalised training programme
• To support residents through that programme
• Collect data and other relevant information that demonstrates the impact of the programme
• Ensure buy-in from hostel staff and managers so they can support you in your work
• Liaise with external literacy and educational establishments as necessary to help further development in improvement of English literacy/language

Who we are looking for

We are looking for the candidate that meets the personal specification of this role, and especially you 

1. will be a qualified English Language Tutor

2. can demonstrate strong ability of tutoring homeless people who experience difficulties with English language and literacy, including those for whom English is a second language

3. can demonstrate ability to run English language and literacy sessions 121 /group sessions with rough sleepers/those who live in supported housing

 

What we do

 

PRHA is a specialist Housing Association and adult social care provider focused on East London, mainly Tower Hamlets and the City, Hackney and Southwark. We help people who are homeless (or at risk of becoming homeless) to help themselves through a wide range of residential and non-residential services. As well as having suffered the crisis of homelessness, many of our residents have support needs relating to substance misuse, poor mental and physical health.

Our services include permanent and temporary housing, support to live independently, resettlement preparation and support, access to employment, training & education and money management advice.

Our support services are underpinned by a commitment to Psychologically Informed Environments and personalised support. 

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.