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Reception Supervisor
c.£37,500 per annum, plus benefits
St James’s Square, London SW1
35 hours per week, Monday to Friday, 9.30am - 5.30pm, with occasional Saturday and evening work.
About The London Library
For over 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word.
We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.
About the Role
We are seeking a Reception Supervisor, responsible for the efficient running of the Library’s Reception ensuring an excellent customer service experience is provided to members of, and visitors to, the Library throughout our opening hours.
In this pivotal role, you will:
· Manage our small team of Membership Assistants who cover the main entrance reception desk
· Answer questions about membership and services in person, by phone and email, giving tours to prospective members and assisting with membership processing and administration.
· Liaise closely with the Membership and Marketing departments, ensuring that Reception staff are aware of current member offers and other activities relevant to the recruitment and retention of members.
About you
· Good general education to at least A-Level standard or qualified by experience, with a good level of literacy and numeracy (GCSE English and Maths at grades A-C or equivalent)
· Proven experience of supervising staff that provide excellent customer service in a customer-service environment, preferably in the charity, cultural or Not For Profit sector.
· Exceptional inter-personal and communication skills with the ability to convey information clearly and courteously, face to face, by telephone or email.
· Successful performance management experience, ensuring that you can lead and contribute effectively to the team and be able to organise your own and others work and time effectively.
Personal attributes include:
· Pleasant, approachable, welcoming, helpful, and responsive even under pressure
· Being flexible, willing to turn a hand to whatever needs doing on occasion, whilst being patient, resilient and with a good-humoured approach to problem-solving is essential.
· You enjoy meeting and developing relationships with people and have a proven track record of defusing challenging situations.
Why Join Us?
The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.
If you’re passionate about delivering an exceptional Membership experience and want to use your skills to help drive the success of The London Library, we’d love to hear from you!
Please note:
· The Library welcomes applications from all sectors of the community. All applicants will be considered on the basis of their merits and abilities for the post.
· We can only consider candidates with the current right to work in the UK.
· We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.
Closing date: 08 April 2026 @ 12:00pm
Interviews: 13 and 14 April 2026
Salary: £64,093
Contract: Permanent
Location: London Hybrid, 2-3 days per week in Angel office
Closing date: ASAP
Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan
We are very excited to be looking for a Head of Philanthropy to join a national disability charity, supporting people with complex disabilities to live connected and included lives.
With a new organisational strategy and recently implemented CRM system, the Head of Philanthropy will play a crucial role in shaping long-term philanthropic growth. Reporting to the Chief Fundraising & Marketing Officer, you will lead a talented team to develop an ambitious major donor programme, build a robust pipeline of high-value multi-year gifts, and create compelling propositions that inspire high-net-worth supporters.
As a skilled communicator, you’ll work effectively across a large and complex organisation, engaging senior stakeholders, ambassadors and donor networks to maximise opportunities and drive long-term impact for people with complex disabilities.
To be successful as the Head of Philanthropy you will need:
If you would like to discuss this role with us, please contact us and quote the reference 2908JP
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
The Human Resources Business Partner will lead all aspects of HR across ParalympicsGB and oversee the design, coordination, and delivery of learning and development (L&D) for a workforce of approximately 50 employees.
REPORTS TO: Head of Governance, Planning, and Risk
TYPE OF CONTRACT: 12-Month Fixed Term
SALARY BAND: £54,000 - £60,000 (Pro Rata) dependent on professional qualifications and experience
HOURS OF WORK: Part-Time, 22.5 hours per week (0.6 FTE). Fixed Working Days – Tuesday, Wednesday, Thursday.
LOCATION: London (Hybrid arrangements available in line with organisational policy).
This role is central to ensuring that ParalympicsGB maintains a positive, high performing culture, underpinned by effective people management, robust HR processes, and meaningful development opportunities for all staff.
Working three days per week (0.6 FTE), the postholder will act as the organisation’s primary HR contact, providing expert guidance to Directors, Heads of Department and Managers, and ensuring compliance with current UK employment legislation and best practice, supported by continuous professional development.
KEY RESPONSIBILITIES:
Human Resources Management
· Serve as the first point of contact for all HR matters across the organisation, providing expert advice and support to managers on: employee relations, performance, conduct, absence, wellbeing, family-friendly accommodations (e.g. flexible working requests).
· Manage HR casework as it arises, ensuring timely, fair and legally compliant resolution.
· Ensure compliance with employment law, safeguarding requirements and internal governance standards; appropriately maintaining and updating HR policies, procedures, and employee records.
· Oversee recruitment and onboarding processes, ensuring a positive and inclusive candidate experience.
· Support organisational initiatives related to inclusion, diversity, equality and accessibility.
· Support organisational change as required, ensuring effective communication and engagement throughout.
· Proactively maintain awareness of legislative changes and HR best practice through continuous professional development, sharing implications and recommendations with leadership.
· Line Management of the Recruitment and Corporate Services Officer.
Reward and Job Evaluation
· Understand, evaluate and advise on benefits and reward packages, ensuring they remain competitive, equitable and aligned to organisational values.
· Contribute to job evaluation processes and develop/update job descriptions in line with market expectations and internal consistency.
Performance Framework Administration
· Lead the administration and continuous improvement of ParalympicsGB’s performance management framework.
· Ensure Directors, Heads of Department and Managers conduct regular performance conversations with their teams.
· Provide guidance and training to managers on effective performance management, including standards and tools for high-quality objective setting, mid-year check-ins and year-end reviews.
· Monitor and assure the quality of objectives and performance review conversations, ensuring fairness, consistency and alignment to organisational goals.
· Collect and analyse performance data to identify trends and improvement opportunities.
· Report performance insights and recommendations to senior leadership and inform succession and L&D priorities.
Learning and Development
· Oversee delivery of an annual learning and development programme for all staff in partnership with senior leadership and the Corporate Services team.
· Ensure every employee has an up-to-date individual learning and development plan.
· Identify organisational training needs and coordinate workshops, training sessions, and development opportunities; sourcing appropriate internal or external solutions as needed, supported by the Corporate Services team.
· Evaluate the impact of L&D initiatives and recommend improvements.
People, Culture and Organisational Development
· Contribute to initiatives that strengthen organisational culture, staff engagement and wellbeing.
· Support workforce planning and organisational development projects.
· Promote ParalympicsGB’s values and commitment to a positive, inclusive working environment.
PERSON SPECIFICATION:
Knowledge, Skills, and Experience
Essential
· A recognised HR qualification (e.g., CIPD Level 5 or above).
· Significant experience in a similar HR Business Partner or HR Business Partner/L&D combined role.
· Strong knowledge of UK employment law and HR best practice.
· Experience managing employee relations cases with confidence and professionalism.
· Demonstrated ability to design and deliver learning and development programmes.
· Experience administering a performance framework and supporting managers to set high-quality objectives and conduct effective reviews.
Desirable
· Experience working in a charity, sport, or high performance environment.
· Knowledge of safeguarding and wellbeing frameworks.
· Experience supporting organisational culture or change initiatives.
· Expertise in inclusion, diversity, equality and accessibility strategies (policy, training and measurement).
· Experience designing and implementing quality assurance processes for performance management.
· Experience with reward and benefits evaluation, market benchmarking and job evaluation methodologies.
Behavioural Competencies and Qualities
· Excellent interpersonal, communication and influencing skills.
· Strong organisational skills and attention to detail.
· Ability to work independently and manage competing priorities.
· Ability to operate with absolute discretion on confidential matters, with an understanding of when to escalate issues as appropriate
· Committed, enthusiastic and motivated
· Willingness and desire to entertain new ideas and seize opportunities
· Willingness to accept and encourage constructive challenges
· A willingness to do what is needed to get the job done
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties.
VALUES
ParalympicsGB is an organisation with a unique role and key responsibilities within the UK high performance system. Delivery of our ambitions very much relies on both working in partnership with others, and by focusing on our two strategic priorities: taking the best prepared team to each summer and winter Games and inspiring social change.
As an organisation we are committed to three values: excellence, respect, and integrity. Every ParalympicsGB member is expected to adhere to:
Excellence
Everything we do reflects our ambition to be world leading. We care deeply about what we do and bring a flexible, positive, and progressive approach to our interactions with others. Like the athletes that we support, we will always challenge ourselves and others to do better.
Respect
Our relationships with each other, our partners and the wider community are based on respect, trust, and a deep-seated belief in diversity, inclusion, and the value of our differences.
Integrity
We demand the highest standards from ourselves and others, seeking always to do the right thing and to engage with openness and transparency in all that we do.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Delivery Mentoring Officer
We are looking for a skilled, committed, and passionate individual with experience within the youth work sector (this could be in a voluntary capacity). Whilst developing our focus around youth engagement and early intervention techniques, we recognise the importance of having individuals who really want to make a difference in the lives of young people. The successful applicant will understand our values, ethos and principles as an organisation and will demonstrate a strong desire to contribute to and deliver meaningful and effective youth work.
Main Purpose of this Role
This is an exciting role at Reaching Higher and demonstrates our uncompromising commitment to playing our part to positive impact the lives of young people and their families. This role has been designed to lead on the delivery of our work and play a central role in creating meaningful experiences for young people via school and community-based youth projects.The purpose of this role is help ensure high-quality support for young people across our various programmes, in line with our mentoring ethos, helping to build an even stronger rapport with those we currently serve and improving accessibility for new young people being referred to us.
About Reaching Higher
Reaching Higher is a youth organisation which works with almost 2000 young people aged 10 - 18 each year across Croydon and surrounding boroughs. Developed in partnership with local churches, we are a youth-led charity with a Christian ethos.We place particular emphasis on providing mentoring support to young people and facilitating their development as leaders. We have established strong links with key local, London and UK-wide organisations and our approach leads us into regular working contact with partner schools, community groups and churches.
Reaching Higher challenges young people to be leaders of their own lives.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Enterprise Architecture
Contract: Permanent, Full Time – 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £71,481/-per year with excellent benefits.
We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Head of Enterprise Architecture sits within the IT Leadership Team and reports directly to the Director of IT. The role leads the newly established Enterprise Architecture function consisting of a small data engineering team and a data governance lead. Enterprise Architecture is one of the core pillars of WaterAid’s IT & Technology planning, along with Global IT Service & Delivery, Global Cybersecurity & Global IT Portfolio & Strategic Engagement.
About the role
The Head of Enterprise Architecture provides strategic leadership for enterprise, data, and solution architecture across WaterAid UK and supports global initiatives. This role sets the vision for organisation-wide architecture, ensuring that business strategy is underpinned by scalable, responsive, and sustainable technology and data ecosystems. The postholder is responsible for the oversight of data architecture, engineering, integration, and governance to drive business value and data maturity.
In this role, you will:
To be successful, you will need:
Although not essential, we’d prefer you to have:
Closing date: Applications close 12:00 PM UK time on 24th April 2026. Interviews are expected to take place week commencing 4th May. Shortlisting and interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage.
How to apply: Apply to upload your CV and Cover Letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our People Promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Prospectus is delighted to be supporting a national health charity in the search for a Individual Giving Officer to join their growing team.
This is the only national charity supporting people living with lupus and those who care for them. They hold an ambition for a world where people with lupus can live full and active lives. This organisation works hard to empower people by providing information about lupus and offering support, so their voices are heard and their condition diagnosed and managed effectively.
As the Individual Giving Officer, you will be responsible for supporting fundraising through individual donors including members and reoccuring donors. It will focus on enhancing supporter journeys, building long-term relationships through effective campaigns, stewardship and data-drive engagment.
This person will have some experience across individual giving and have worked on delivering individual giving fundraising campaigns before. Ideally this person will have digital and email marketing experience and be an excellent communicator.
This is a permanent part-time role orf 21 hours and offering a salary of £35,000 FTE per annum. This role is remote with occasional travel to London.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Director of Charitable Impact is a senior leadership role responsible for defining, driving, delivering (operating), and evidencing Ben’s charitable impact. The postholder will lead the strategic and operational delivery of health, wellbeing, and support and specialist services, ensuring the charity demonstrably improves lives while strengthening its position as a credible, trusted health and wellbeing charity and thought leader for the automotive community.
Job Title: Director of Charitable Impact
Organisation: Ben – Motor & Allied Trades Benevolent Fund (The Automotive Industry Charity)
Location: Home Based, UK (with regular travel)
Salary: c. £80,000 – £90,000 per annum + £5,000 car allowance
Reports to: Chief Executive Officer
Direct Reports: Support Services Lead and Specialist Services Lead
This role combines strategic leadership, operational performance, service innovation, impact measurement, and external influence to ensure Ben delivers meaningful, measurable, and visible outcomes for those who need it most.
Key Responsibilities
Strategic Leadership & Impact
Service Delivery & Operations
Health & Wellbeing Leadership
Impact Measurement & Evidence
Thought Leadership & External Influence
Leadership & Culture
Governance & Risk
Person Specification
Experience
Knowledge & Understanding
Skills & Capabilities
Personal Qualities
Key Relationships
Success Measures
To make a positive difference to people's lives within the automotive industry.
The client requests no contact from agencies or media sales.
Salary: £51,065
Contract: 6-month FTC
Location: London Hybrid
Closing date: ASAP
Benefits: Employee assistance programme, Life assurance, Health cash plan option
We have a great opportunity for a Head of Proposition Development, reporting to the Chief Fundraising & Marketing Officer, working for Sense, a charity that empowers people with complex disabilities, to live connected, fulfilled and independent lives.
This is an exciting chance to join a newly created directorate at a pivotal moment, as the organisation launches a bold new strategy. You will play a key role in shaping compelling, emotive and transformational propositions that inspire major supporters and enable fundraisers to secure significant income for life?changing work.
As part of this exciting role, you will work across a large and complex organisation to develop persuasive strategic narratives, build robust impact frameworks, and innovate new ways of showcasing programme delivery. You will collaborate with senior leaders, programme teams and fundraisers to create strong cases for support, embed proposition development processes, and lay solid foundations for long?term income growth.
To be successful as the Head of Proposition Development you will need:
If you would like to discuss this role with us please contact us and quote the reference 2914AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
The Talent Set is delighted to partner with a charitable organisation seeking a strategic Head of Acquisition. This senior role involves leading multi-channel campaigns to optimise audience engagement, drive new supporter acquisitions, and adapt to shifting audience behaviours and fundraising priorities.
Key Responsibilities
Person Specification
What’s on Offer
Salary: circa £60,000
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Peters Fraser + Dunlop (PFD) is one of London’s most established and respected literary and talent agencies, representing leading voices across literature, film, television, audio, journalism and digital media. We pride ourselves on nurturing talent, protecting rights, and connecting our clients with the right opportunities in a fast-moving creative landscape.
We are now seeking an exceptional Finance Director to join our Senior Management Team and play a pivotal role in shaping the future of the business.
This is a high-impact leadership role at the heart of a dynamic, creative organisation. Reporting to the CEO, you will oversee all financial and operational functions, provide strategic guidance to the Board, and help drive sustainable growth.
You’ll combine hands-on financial leadership with strategic insight, influencing decision-making at the highest level while ensuring operational excellence across the business.
Key Responsibilities
Strategic Finance Leadership
Financial Operations & Governance
Operational Leadership
Royalties & Commercial Insight
Governance & Risk
About You
We’re looking for a commercially minded, strategic thinker who thrives in a fast-paced environment:
This is a rare opportunity to join a leading creative agency and make a meaningful impact at senior level. You’ll play a key role in shaping strategy, driving performance, and supporting world-class talent.
How to Apply
Please send your CV, cover letter and salary expectations via the link.
For an informal conversation about the role please contact our exclusive recruitment partner, Bryony Thomas via the Allen Lane agency website.
We reserve the right to close the process early and so an early application is highly recommended.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Background and Contract
This is a role that promises good growth potential, with the chance to work across multiple geographies. The position of Junior Impact Analyst, at Bridges Outcomes, will support education projects funded by Sustainable Development Goals Outcomes Fund (SDG OF).
Reporting to the Operational lead, the primary focus of this position will be the successful delivery of the Sierra Leone Early Childhood Education (SLECE), the Rwanda Early Childhood, and South African Early Childhood initiatives. However, we also anticipate this role to support our work in the Ghana Education Outcomes Programme (GEOP), leveraging overlapping themes and collaborative opportunities across these impactful projects.
You will contribute to programme performance, data quality and evidence generation across initiatives in Sierra Leone, Rwanda, South Africa and Ghana. Across all programmes, we work with a mix of national and international NGOs.
Sierra Leone Early Childhood Education (SL ECE)
A national initiative focused on expanding safe community‑based centres, improving access and attendance, strengthening structural and process quality, and enhancing holistic child development outcomes. Delivery is implemented through multiple lots with NGO partners. The programme is currently in implementation and runs from 2026 to 2029.
Rwanda Early Childhood Education Programme
Launched in 2026, this four‑year programme focuses on strengthening early childhood development outcomes through evidence‑driven delivery and performance management.
South Africa Early Childhood Programme
Initiated in 2026, this three‑year programme supports improvements in early learning quality and access through partnerships with national and international NGOs.
Ghana Education Outcomes Programme (GEOP)
Supporting the government’s GALOP strategy through outcomes‑based delivery across rural districts and major urban centres. The programme includes an Accelerated Learning Programme for out‑of‑school children and a Mainstream School Improvement Programme. Implementation runs from 2023 to 2026.
For more details visit Bridges Outcomes Partnerships website
Role Purpose
The Junior Impact Analyst will be accountable for:
· Providing hands‑on Monitoring, Evaluation and Learning (MEL) guidance to in‑country delivery partners (national and international NGOs), ensuring practical, context‑appropriate monitoring systems that drive performance improvement.
· Coordinating closely with delivery partners to track milestones, validate outcome achievements, and ensure timely submission of evidence required by the Outcomes Fund commissioner.
· Enhancing the data capabilities of delivery partners, with a strategic emphasis on effective decision-making.
· Developing practical performance‑management tools and forecasting models that help anticipate delivery risks and guide course‑correction.
· Creating and disseminating actionable insights and learnings to support delivery partners and internal teams, emphasizing strategic problem-solving to enhance outcomes.
· Ensuring that delivery partners within the programme adopt data-driven approaches to continuously refine and improve service delivery.
· Leading and standardizing data analysis efforts across programmes, driving improvements in services, systems, and processes through collaborative work with the team.
· Spearheading the development of templates and process frameworks that empower delivery partners to achieve operational excellence.
· Overseeing and fulfilling comprehensive reporting requirements, including the preparation of impact assessments and reports for commissioners and the board.
· Ensuring MEL systems meet programme‑level compliance requirements, including data quality assurance, verification readiness, and alignment with commissioner standards.
· Strategically supporting financial processes by overseeing invoicing and budgeting to enhance financial efficiency and sustainability of projects.
Key responsibilities
Delivery Impact
· Co‑develop MEL frameworks with delivery partners, ensuring indicators, tools, and data flows are realistic for community‑level implementation and aligned with programme outcomes
· Facilitate collaboration among data analyst teams from delivery partners to proactively address challenges and co-create solutions aimed at enhancing service delivery
· Follow up with delivery partners on activity completion, milestone progress, and evidence submission, ensuring timely and accurate reporting into programme systems.
Process Improvement
· Lead strategic initiatives to enhance team efficiency and effectiveness.
· Refine and adapt existing working files and tools to optimize usability and performance, while evaluating current practices and identifying opportunities for substantial improvements.
· Identify opportunities for process automation and improving utilisation of management data
· Strengthen MEL processes within delivery partners, including data collection protocols, field supervision routines, and feedback loops for continuous improvement.
Data Analysis
· Deliver high-quality statistical analysis and comprehensive impact reports to engage diverse stakeholders and provide meaningful insights that include short, medium, and long-term projections for enhanced programme impact.
· Ensure the relevance and effectiveness of data dashboards by integrating early warning systems to highlight priority areas for action.
· Translate data into practical performance insights for delivery partners, highlighting operational bottlenecks and recommending corrective action
· Provide mentorship and strategic oversight to M&E teams within delivery partners, ensuring the effective completion of roles and responsibilities.
· Maintain meticulous attention to detail and ensure high standards of grammar and accuracy in all documentation.
Data Integrity
· Collate and update volumetric and programme data and systems, continually developing and refining data collection processes.
· Strengthen data reliability by enhancing data flow from beneficiaries through to final reporting.
· Conduct periodic data quality checks with in‑country CSO teams, ensuring accuracy of field‑level data and alignment with verification requirements
· Ensure compliance with data protection legislations when retaining and sharing information.
· Identify opportunities for process automation and ease of access to information.
Impact Presentation
· Deliver consistent, aggregated representations of project performance against targets, ensuring clear and compelling presentations.
· Partner closely with the Programme Director and Manager to create and deliver engaging and accurate programme outcome presentations.
· Tailor communication to suit varied audiences, including formal presentations for high-level stakeholders.
Relationship Management
· Collaborate with Analyst colleagues to streamline data processes, minimizing manual interventions where possible.
· Build strong working relationships with in‑country CSO teams, providing supportive, capacity‑building engagement that strengthens MEL practice and operational delivery
· Work collaboratively with finance and investment teams to monitor programme invoicing and maintain awareness of the intersection between outcome achievement and the financial status of the project.
· Actively contribute to stakeholder meetings and forums, demonstrating focus and attentiveness to discussions
· Support the Operations Lead and Senior Impact Analyst in ensuring delivery partners meet commissioner compliance requirements, including documentation, evidence standards, and reporting timelines.
Experience, Skills & Abilities
To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:
· 1 to 2 years relevant post-graduate professional experience in education, international development, consulting, or similar sectors.
· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities. You look for patterns and ask questions that nobody else has thought to ask.
· MEL and Analytical Skills: Demonstrated experience designing or implementing MEL systems, analysing programme data, and generating insights that inform operational decision‑making
· Problem Solving: You can make sense of something complex and recommend practical solutions.
· Adaptable: You can adapt easily to changes in work. You are flexible and act as an advocate for change.
· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.
· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.
· Relationship Building and Teamwork: You can build credible and trusting relationships internally and externally, including with people from different cultures and backgrounds.
· Attention to Detail: You are detail-focused and ensure the work you produce is accurate and of a high quality.
· IT and Data Analytic Skills: You have a strong working knowledge and understanding of Word, Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.
· Experience working directly with in‑country civil society organisations (not only HQ‑based teams), ideally in education, early childhood development, or community‑based programming
· Experience supporting performance management processes—tracking milestones, monitoring delivery progress, and coordinating with partners to resolve delivery challenges.
· Strong organisational skills with the ability to manage multiple workstreams, follow up on partner deliverables, and maintain compliance with funder requirements.
· Previous Power BI experience would be advantageous.
· Ability and desire to travel to Sierra Leone and similar contexts.
Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training. All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times.
Data Protection Commitment
As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making.
Benefits
To reward your hard work and dedication, we offer a competitive salary package and exceptional opportunities for growth, working alongside a global team of market leaders in outcome-based contracts.
What we will offer you
• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year
• We offer a Salary Sacrifice Pension Scheme
• We offer 4 x Life Insurance, Income Protection Insurance and wellbeing benefits & resources
• We also offer Private Medical Insurance on successful completion of your probation period
• You will be able to access Learning and development opportunities
Application process/next steps
Please click on the link to direct you to the Applied platform, where all our applications are managed. You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.
NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.
If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. Applications will be reviewed on a rolling basis, so we encourage you to apply early. We may close the vacancy before the closing date if sufficient suitable applications are received.
Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.
We're a not-for-profit social enterprise. We work with partners to create people-powered partnerships that get better outcomes for people & the planet



The client requests no contact from agencies or media sales.
Job description
Job Title: Caseworker
Reports to: TBC
Line Reports: N/A
Location: Flexible - hybrid 2 days a week from one of our offices
Salary: £29,000 - £32,000 (London) ; £26,500 - £29,500 (outside London)
Hours: 37.5 hours per week, with occasional evening/weekend work (TOIL provided)
Contract: Permanent
Language requirements: Fluency in English essential.
Travel: Expectations of travel between BB locations for in person meetings and events
Overall purpose:
Breaking Barriers exists to support refugees and people from forced migration backgrounds into meaningful employment.
The Client Caseworker is integral to delivering that mission. Acting as a client’s primary point of support, you will lead and coordinate their progression toward employment — whether through language development, requalification, training or direct employability support.
This role requires someone who can take ownership of client journeys, drive forward action plans, and deliver both one-to-one and group-based support that moves clients closer to work. Caseworkers may initially focus more heavily on one pathway area, but the role is designed to provide integrated, cross-programme support over time.
Collaboration across programme teams is essential to ensure clients experience seamless, joined-up services and consistent progression.Your contributions are valued, and you can make a meaningful impact on people’s lives.
Key responsibilities:
1. Client casework and support
Manage a caseload of clients, providing structured one-to-one support in person and online.
Conduct holistic assessments to understand clients’ qualifications, skills, language levels, aspirations and barriers.
Co-create clear, outcome-focused action plans aligned to sustainable employment.
Drive forward client progression across relevant pathways, including:
Employment readiness and job search
CV development, applications and interview preparation
Professional requalification and accreditation routes
English language progression
Sector-specific training or volunteering
Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment.
Maintain regular contact to monitor progress, adjust support and maintain accountability.
Identify and address barriers to progression, advocating where appropriate.
Safeguard clients appropriately and escalate concerns in line with policy.
Refer and signpost to additional support services where required.
2. Stakeholder and volunteer engagement
Engage with stakeholders and partners to develop networks and identify job, training, education and work experience opportunities for clients.
Support outreach initiatives by developing and maintaining relationships with partners (e.g. referral partners, training providers, employers and professional bodies)
Advocate on behalf of clients to address specific barriers to employment or accreditation.
Collaborate with colleagues responsible for employer and partner engagement to match clients to appropriate opportunities.
Liaise with volunteers to source additional expertise and mentoring opportunities for clients.
Represent Breaking Barriers at occasional events or meetings as required.
3. Monitoring, Reporting & Administration
Maintain accurate, timely and detailed client records on the CRM system.
Track and report on client progression against agreed milestones and KPIs.
Ensure documentation and evidence are completed in line with reporting requirements.
Complete enrolment and administrative processes efficiently.
Support monitoring and evaluation processes to inform service improvement.
4. Cross-Organisational Collaboration & Integrated Working
Work closely with colleagues across all functions to ensure seamless client journeys, aligning support, avoiding duplication and maintaining clarity of progression plans.
Share knowledge of sector pathways, labour market developments and client trends to inform service development and team learning.
Contribute to service development as the service redesign evolves.
Participate actively in team meetings, case reviews, reflective practice sessions, appraisals and inductions, contributing to strong team relationships and continuous service improvement.
Take advantage of training and development opportunities to build new skills and share knowledge across teams.
Foster a collaborative, solution-focused team culture.
Person specification:
Essential Criteria
Experience
Experience providing one-to-one advice, guidance or support, ideally within employability, education, refugee support or a related field
Experience delivering or co-facilitating group sessions, workshops or training.
Experience working toward defined targets, outcomes or deadlines in a structured environment.
Understanding of barriers faced by refugees and people from forced migration backgrounds in accessing employment.
Experience maintaining accurate records, whether using a database, CRM or equivalent system.
Understanding of safeguarding principles and how to respond appropriately to concerns.
Essential Skills & Abilities
Ability to support people in planning and taking steps toward a goal, with clarity and follow-through.
Comfortable facilitating groups and engaging diverse audiences.
Strong interpersonal skills and ability to build trust with people from varied backgrounds.
Good organisational skills and ability to manage multiple priorities.
Proactive and solution-focused approach to problem-solving.
Clear written and verbal communication skills.
Able to work collaboratively across teams and with external partners or stakeholders.
Attention to detail and administrative accuracy.
Adaptable and open to working in an evolving service environment.
Desirable Experience
Lived experience of seeking sanctuary or forced migration to the UK.
Experience in refugee support, employment services, education or a related field.
Familiarity with UK labour market pathways, sector training routes or professional requalification processes.
Experience working alongside volunteers, mentors or external partners.
Ability to speak an additional language relevant to the client group.
Other Requirements
Commitment to Breaking Barriers’ mission and values.
Eligibility to work in the UK.
Willingness to travel between offices and partner locations as required.
Occasional evening or weekend work (TOIL provided).
If you meet most, but not all of the criteria, we’d still like to hear from you!
Other considerations:
As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include criminal record disclosure, obtaining references and verifying a candidate’s identity and right to work in the UK
Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief
Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background
Some travel between our different areas of operation will be required
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
The client requests no contact from agencies or media sales.