Communications lead jobs

The SEA LIFE TRUST is an international marine conservation charity dedicated to protecting the world’s oceans and marine life. We champion the need for plastic-free oceans, sustainable fishing, effective Marine Protected Areas, and an end to the exploitation of marine life in captivity. Through global campaigns and the direct care of marine animals in our sanctuaries, we inspire positive change every day.
 

We are now seeking an experienced and passionate Trust & Foundation Fundraising Manager on a 3-month fixed-term contract to take the lead on securing high-value grants that will make a real difference to ocean conservation. This is an exciting opportunity to help shape our trust and foundation strategy, develop new partnerships, and grow sustainable income to fund impactful projects around the world.

This can be based at any UK attraction or office, and we will consider full-time and part-time. Interview dates: 23rd and 24th June.

Key Responsibilities include:

• Drive the delivery of the SEA LIFE TRUST fundraising strategy by prioritising and expanding trust and foundation income streams.

• Build and manage a strong pipeline of trust and foundation prospects, focusing on multi-year and high-value funding opportunities.

• Write compelling, tailored cases for support and funding applications aligned to the objectives of each prospective funder.

• Cultivate and maintain strong relationships with existing funders, ensuring outstanding stewardship through regular updates and impact reporting.

• Collaborate with colleagues across our sanctuaries and within Merlin Entertainments’ Conservation, Welfare & Education team to identify fundable projects and areas of need.

• Support forecasting and budgeting alongside the Senior Head of Global Fundraising & Partnerships, ensuring income targets are met or exceeded.

• Monitor, evaluate and adapt fundraising approaches to maximise success and impact.

• Develop robust reporting and tracking systems to manage fundraising activity and report progress to senior leadership.

• Occasionally represent the SEA LIFE TRUST at internal and external meetings, events, and donor briefings.

• Support other fundraising activities as required, including corporate sponsorship and partnership opportunities.

About You

• A strong awareness of the SEA LIFE TRUST’s mission and a deep passion for protecting our oceans.

• Proven experience in securing high-value (5/6-figure) grants from trusts and foundations.

• A strategic, data-driven approach to fundraising with a focus on return on investment.

• Skilled in relationship-building, with the ability to engage senior decision-makers and tailor asks for diverse audiences.

• A confident and compelling communicator, particularly in written English, with an eye for detail and tone.

• Experience in budgeting, financial forecasting, and reporting against income targets.

• Excellent organisational skills and the ability to manage multiple deadlines in a fast-paced environment.

• Proactive, self-motivated, and approachable.

• Resilient, results-oriented, and always willing to learn from setbacks.

• Friendly, collaborative, and passionate about conservation.

• Comfortable navigating a continuously evolving charity environment.

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here).Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

CRM & Data Officer
Location: Central London (hybrid working - initial training onsite, then hybrid)
Duration: 3 months initially, with strong potential to extend
Working schedule: Full-time, 35 hours per week
Pay: £20.86 per hour plus £2.52 holiday pay per hour
Interviews: w/c 23rd June
Start date: w/c 30th June

Charity People are delighted to be supporting a well-known medical aid charity in the search for a CRM & Data Officer to join their small but growing data operations team.

This is a fantastic opportunity for a detail-oriented and process-driven individual to contribute to the efficient and accurate handling of income and supporter data. The successful candidate will support the smooth running of income processing, reconciliation, and Gift Aid preparation within a busy fundraising environment.

Working closely with Finance and Fundraising colleagues, you'll be responsible for maintaining the accuracy and integrity of the charity's CRM (ideally Dynamics 365), ensuring data is correctly coded, imported, and reconciled, and supporting documentation and reporting for audit-readiness.

Key Responsibilities

• Import and process income data from platforms such as CAF and direct bank transfers
• Apply correct fund, project, and donation method coding to CRM records
• Conduct weekly income reconciliation using templates and bank reports
• Track and resolve data discrepancies or missing information
• Prepare and maintain documentation for reconciliation and data handling
• Support accurate Gift Aid preparation and legacy income coding
• Coordinate closely with Finance to ensure journal outputs are accurate
• Contribute to data cleansing and reporting to improve CRM data quality
• Assist with fundraising platform integration and support wider CRM projects

What We're Looking For

Experience & Skills:

• Experience importing income data into CRM systems (Dynamics 365 preferred)
• Understanding of reconciliation and income processing within a nonprofit or fundraising setting
• Strong Excel skills and the ability to work with reports and reconciliation tools
• Excellent attention to detail and ability to maintain high data accuracy
• Good knowledge of Gift Aid, coding, and financial tracking
• Familiarity with GDPR and other relevant data protection standards
• Strong communication skills and ability to work collaboratively across teams

Personal Attributes:

• Organised, self-motivated, and proactive
• Comfortable working with both routine processes and project work
• Able to work independently and as part of a small, supportive team
• Confident engaging with Finance and Fundraising stakeholders
• Open to learning and improving systems and documentation

This is a hands-on role, ideal for someone who thrives on structure, accuracy, and collaboration. You'll be based in the London office for your initial training period (around 1-2 weeks), then move into a hybrid working model.

How to Apply

If you're available immediately and interested in this role, please send your CV as soon as possible, as we're reviewing applications on a rolling basis.

Closing date: Tuesday 25th June at 9:00 am

Interviews: w/c 23rd June
Start date: w/c 30th June

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Charity: Concordia

Location: Portslade Office (with national and international travel)

Role Type: Permanent, Full-time

Salary Range: NJC PO 1- PO2 £35,745 - £40,221

Working Hours: FTE, 35 hours per week. It is also expected that the post-holder will fulfil any occasional additional duties during evenings and weekends as required and work flexibly to do so.

Benefits include:     25 Days holiday + extra day with each year of service (up to 5 years)

                                    Flexible working

                                    Fruit, Tea & Coffee

                                    Social activities

                                    Free onsite parking

                                    Pension

We are seeking a dynamic and proactive Operations Manager to join our team. Working closely with the Operations Director, you will provide day-to-day leadership and support to the Commercial Operations team, with a strong focus on data management, reporting, and driving operational efficiency.

Who are Concordia?

Our vision is a world of peace, prosperity and opportunity

Concordia exists to promote and build international peace and equality. We do this through cross cultural work and volunteer placements.

Between 1943-2024, Concordia supported an estimated three-quarters of a million people to take part in activities and projects that support communities both in the UK and across the globe. Whether bringing people from overseas to the UK, or sending UK citizens abroad, we aim to provide life-changing opportunities.

Today, we continue to place international workers on UK farms to carry out a range of seasonal work, as well as helping to bring in harvests and feed the nation while enabling prosperity for the communities of workers back home. We also facilitate volunteer placements, for individuals and groups, specialising in international and cross-cultural exchange.

Our Vales:

Kind

Our focus is on the wellbeing of everyone who participates in our programmes so they have a positive, fair and rewarding experience. We ensure a high degree of attention to detail for every person who takes part and their individual needs. 

Courageous

We are courageous and stand up for individuals, making sure everyone benefits from our programmes. We engage constructively with governments and other key stakeholders to ensure our programmes are robust and ethical.

Impact

We empower individuals from diverse backgrounds, which in turn supports communities locally and internationally. Our initiatives focus on individual impact, creating a ripple effect of positive change that carries across the world.

What does being an Operations Manager at Concordia look like?

In this key role, you will contribute to the ongoing development and improvement of Concordia’s Seasonal Worker Programme (SWP), ensuring the smooth and effective management of all SWP operational processes. You will also represent Concordia at international events and network meetings, promoting our work and building valuable partnerships.

In this role you’ll:

· Support the Operations Director in implementing and delivering the Concordia commercial strategy, ensuring all agreed objectives and programme targets are met.

· Provide effective day-to-day leadership and management of a 12-member operations team, promoting collaboration and accountability.

· Monitor operational performance closely through dashboards, ensuring KPIs are achieved and consistently reviewed.

· Drive improvements in reporting and data visibility by enhancing the use of the bespoke database system.

· Produce regular and ad hoc reports to track commercial performance against targets, drawing insights from CRM systems and multiple data sources.

· Lead overseas Agent Audits as required - international travel involved.

· Analyse Seasonal Worker survey results and generate clear reports highlighting key trends in satisfaction and operational challenges.

· Ensure holiday planning and resource allocation are well managed to maintain service continuity.

· Demonstrate a personable, approachable management style, with proven experience leading, motivating, and developing teams

 

Is this the role for you?

Are you a highly organised and motivated individual with excellent administrative skills?

Can you spot and act on opportunities for growth?

Are you creative, detail-orientated and able to manage multiple priorities while communicating with passion and clarity?

Are you committed to high standards and continuous improvement?

We’re looking for a candidate with proven experience in a fast-paced, target-driven operations environment. You’ll bring strong multitasking and communication skills, a track record of driving performance improvements, and advanced Excel capabilities including reporting with macros and database connections.

A full driving license and use of a suitable vehicle would be advantageous but not essential.

Closing date for applications: 20 June 2025

Due to the high volume of applications, only shortlisted candidates will be contacted. If you have not heard from us by 11 July, please assume that your application has not been successful on this occasion.

Your new company
A London-based university is seeking a HR Policy Advisor for a 12-month maternity cover.

Your new role
The Human Resources Division supports all people management activities across the school and is committed to delivering high-quality and customer-focused services. Reporting to the Director, HR Policy and Employee Relations, this post is responsible for maintaining existing HR policies and contributing to the development of new policy in consultation with a wide range of HR colleagues and stakeholders across the School.
This role also supports the development and implementation of key employee engagement and wellbeing projects. This includes playing an important role in developing and implementing initiatives and actions that emerge from staff feedback and annual benchmark reports. The post-holder will present a positive and efficient image of the Human Resources Division, working collaboratively with colleagues inside and outside the Division in order to deliver high-quality solutions that contribute towards the School's strategic agenda.Key responsibilities will include:

Policy Development:

• To stay informed of new legislative developments and ensure that appropriate revisions to HR policy are made accordingly, as well as working with the Director, HR Policy and Employee Relations to ensure that the wider HR Division is aware of the changes.
• To undertake appropriate policy benchmarking across the sector and with other leading organisations (both public and private).
• To support in ensuring that the university has a set of up-to-date and appropriate HR / employment policies and that these are accessible to staff and line managers, maintaining a regular programme of monitoring, review and improvement.
• To contribute to the development of discussion papers, with appropriate recommendations, for consideration by the HR Management Board, School Management Committee (SMC) and trade unions.
• To effectively engage and consult with appropriate representatives of the staff community in the development of HR/employment policies.
• To work collaboratively with other HR colleagues (e.g. HR Partners, Organisational Learning) to develop effective communication strategies to ensure that LSE policies are well communicated and widely understood.

Employee Engagement Projects

• To co-ordinate (i.e. arranging meetings, formulating the agenda, taking minutes and monitoring and following up on resulting actions) and / or participate in a number of internal working groups and consultative forums with trade union members, HR colleagues and managers around the school.
• To support ongoing activities relating to staff engagement and wellbeing, e.g. related projects, events and initiatives.
• To produce draft reports and initial analyses to support the development of new projects and initiatives.
• To support the Director, HR Policy and Employee Relations in monitoring the progress of both individual projects and progress against over-arching action plans, e.g. the School's Gender Pay Gap report.
• To take on the role of Data Lead for the HR Policy Team, supporting with developing the reporting and analytics roadmap, refining the data model to enable better use of available data and providing feedback on data quality issues.To liaise with the Information and Systems team, and other relevant colleagues as required, to produce timely and accurate management information to support project and development work within the team.
• To plan, organise and communicate the school's annual flu vaccination clinics, liaising with external and internal stakeholders, to ensure that this runs effectively.
• To complete annual benchmarking reports, developing and implementing action plans based on feedback.

What you'll need to succeed

• Previous experience of working in a large HR department supporting a complex and diverse organisation
• Can demonstrate a sound knowledge of UK employment legislation and HR good practice, with experience of advising colleagues and managers on HR policy and procedure
• Experience of developing or contributing to HR policies across a range of topics
• Excellent knowledge of Microsoft Office: Word, Excel, PowerPoint and Outlook
• Experience of servicing committees and/or organising events
• Experience of producing accurate minutes and/or meeting notes
• Ability to communicate in a diplomatic, tactful and courteous manner with a wide variety of people, at all levels, in the most appropriate format
• Excellent written skills i.e. ability to produce clear and professional policy, procedure and guidance documents
• Ability to exercise discretion and deal professionally with confidential and/or politically sensitive information
• Evidence of effectively understanding large amounts of moderately complex information and compiling succinct summaries
• The ability to undertake research from a wide range of sources, using a range of techniques to gather and analyse relevant information.
• Previous experience within the Higher Education sector would be an advantage.

What you'll get in return

A hybrid-working pattern: 2 days a week in the office, 3 days working from home
A salary of between £42,679 and £51,000- depending on experience.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

" Package Description:

• Support less experienced staff via positive and effective team working, to achieve high quality standards of care that are set and agreed by the Registered Manager on behalf of the Trust.  
• Participate to establish an enabling culture, which individually and in groups, actively promotes the young people’s life chances to achieve optimal outcomes in line with the Quality care standards.
• Contribute to the development, implementation, monitoring and review of systems and policies which ensure compliance with legislative regulations and that high standards are achieved thus maximising quality of care, protection and appropriate control.
• Supervise and/or undertake keyworking responsibilities, including primary responsibility for the more complex cases, especially where safeguarding issues are involved.
• Develop, demonstrate, promote and maintain a good level of awareness of safeguarding issues, assessing and recording risk.  
• You will work flexibly to undertake the full range of duties in a well-planned way that respects and values the Children and Young People as individuals.

• An essential for this role is a QCF Level 4 in children, young people and families practitioner or equivalent.
• Significant childcare experience.
• Experience of working with statutory and voluntary agencies.
• Experience of working in a multi-disciplinary approach to meeting clinical, physical and emotional needs.
• An ability to work on own initiative and as part of a team, taking the lead when required, maintaining & encouraging open and honest communication.
• A good standard of written English and IT skills would be essential, you will be writing reports and keep record of the Children and Young Peoples progress.
• Transporting children / young people to an activity or school is a requirement. A driving licence that has been held for 12 months would be desirable.

• Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, an initial contribution of 4% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online.
• Access to our Employee Assistance Programme for you and adults at your home

"

Location: Stockport, with options for hybrid working
Department: Trading Support
Contract type: Permanent
Hours: 35
Salary: £35,494
 
Who are we?
 
NUS is a confederation of over 440 students’ unions representing just under 4m students and apprentices across Scotland, England, Northern Ireland and Wales. In Scotland, there are over 40 students’ associations representing 460,000 students.
 
NUS Charity is an exciting organisation developing and championing strong students’ unions. We connect our members and curate services to deliver advice, guidance and crisis support to students’ unions.
 
We do professional differently. We are a progressive charity representing students’ unions across the UK. The sector is inclusive, fun, dynamic and representative and we put students and students’ unions at the heart of everything we do. We are challenging but are committed to creating a supportive and flexible environment which pushes your personal development in your everyday activity.
 
What we do
 
Students’ unions can be transformational hubs for students, staff, and wider society. NUS Charity support our members' development to enhance their capacity and harness opportunities to maximise their positive impact. We do this in many ways, from managing a purchasing consortium to drive great value for our members, to our development activity, supporting the best potential in students’ unions - we strive to make a difference to our members.
 
The student movement is fast-paced and sometimes challenging, but we’re also a big family who support each other.
 
We’re see anti-oppression as central to our mission. Education isn’t working unless it’s working for everyone in our society. We’re trans inclusive without exception. And we welcome individuals who are up for taking active responsibility for their own ongoing learning on liberation, equity, diversity and inclusion.
 
What’s the job?
 
We’re seeking a commercially minded and proactive individual to lead on the delivery of the International Student Identity Card (ISIC) in the UK, along with related products for teachers and young people.
 
In this varied role, you’ll build and manage partnerships with commercial brands to provide high-value student discounts, work with educational institutions to expand B2B sales, and support marketing activity across digital channels including social media, email, and web. You’ll also contribute to reporting, relationship management, and the ongoing development of the product offer.
 
We’re looking for someone with experience in sales or account management, strong digital marketing skills, and a confident, collaborative approach to working with partners. Knowledge of the student or education sectors is a bonus, but not essential.
 
This is an exciting opportunity to make a meaningful impact in a role that combines strategic thinking with hands-on delivery – all within a purpose-driven organisation committed to supporting students.
 
Who you are
 
To succeed in this role, you’ll need strong skills in sales, account management, and digital marketing. You should be confident in building and maintaining relationships with partners – from commercial brands to educational institutions – and be comfortable negotiating and communicating with a wide range of stakeholders. Strong written and verbal communication skills are essential, as is the ability to collaborate with colleagues across teams. You’ll need to be organised, able to manage multiple projects at once, and confident working with data – including reporting on sales and marketing performance. A good working knowledge of tools like Microsoft Office and digital marketing platforms is important, and experience with affiliate platforms or CRM systems would be a plus. We’re looking for someone who brings initiative, attention to detail, and a positive, solutions-focused mindset. An understanding of the student market or education sector is helpful but not essential – what matters most is your ability to engage partners, drive results, and work sympathetically in a values led organisation where many of our outcomes focus on doing the right thing, with ethics at the heart of our work.
 
Why apply?
 
As well as a great place to work, we offer a range of benefits including:

• Generous holiday entitlement (starting at 27 days per year rising with service to 30 days, pro rata for part time)
• Enhanced sick, maternity, paternity, shared parental and adoption pay
• Paid volunteer days
• Health Cash Plan
• Pension scheme with employer matched contributions up to 6%
• Employee Assistance Scheme
• Cycle to Work Scheme
• Childcare Allowance

 
We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. You can be yourself here whoever you are, be proud of the work you do and build a career in a place that knows different is good.
 
We recognise that candidates from Black, Asian and Minoritised-Ethnic (BAME) backgrounds are under-represented in our organisation, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We are committed to taking positive action to expand the diversity of our staff team, and if you meet the essential criteria for a role and are from a BAME background, you'll be guaranteed a first stage interview. It is important to note that this scheme guarantees an interview for candidates who meet the minimum criteria and tell us that they'd like to be considered under the scheme. The selection decision at interview will be based on the most suitable candidate, regardless of any protected characteristic.
 
Please apply via our online application form, we are unable to accept CVs.
 
Closing date for applications is Wednesday 25th June 2025 (23:59).
If you’re successfully shortlisted we’ll see you at an interview on Monday 7th July 2025.
 
REF-222154

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

Are you passionate about supporting people experiencing homelessness and creating meaningful change? Do you want to be part of a compassionate, and forward-thinking team? Do you want to help us prove that better outcomes are possible with new ways of working? If so, we’d love to hear from you. 

At The Connection Community, we provide a safe and welcoming space where people can find respite from street homelessness, build social connections, and access vital support. Our multi-disciplinary team is dedicated to reducing the harms associated with rough sleeping, fostering inclusion, and empowering individuals to move towards stability and independent living.

We see relationships as the key tool for change. The Community team build relationships of trust and solidarity that will help people to access our comprehensive professional support network, including NHS health services, DWP benefits advisors, migration specialists, and drug and alcohol support teams – all offering their services inside The Community.

Together we are piloting a psychologically-informed, trauma-responsive model with an embedded specialist NHS psychology team. This means you’ll receive high-quality training, 1:1 consultations, and reflective practice to enhance your skills, and to support you and your team to pioneer best practice in homelessness services.

You will be managing a multi-disciplinary team that is dynamic, creative and focused on building trust through relationships. Supporting the team to identify, engage and provide harm minimisation whilst promoting a sense of belonging. Providing rapid interventions for new people who may not need the service, alongside offering sustained support for the people who need it most.

You will have substantial experience in delivering psychologically, gender and culturally informed service to people who are experiencing street homelessness.  You will be both strengths-based and solution-focused, maximising and developing partnerships internally and externally to enhance service provision.  You will be both strength-based and solution-focused, developing and enhancing the service with a commitment to embed coproduction

Full job description can be found on our website

Salary: £40,309
Closing Date: Friday 20th June
Interview Date: Friday 27th June

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

South East London Mind’s award-winning Mindful Mums programme aims to build resilience and prevent pregnant and new mums from developing mental health problems during the perinatal period (pregnancy up to 1 year). The service has supported over 4,000 parents within the last eight years.

We are looking for a Senior Project Coordinator (Maternity Cover) to act as our Single Point of Access for professionals, service users and volunteers. The role is responsible for managing all referrals, providing holistic and person-centred support to vulnerable women experiencing mental health challenges. The role will provide high quality and supportive line management of staff, and will oversee the recruitment life cycle of volunteers to the Mindful Mums project, including interviews, onboarding, training and supervision.

You will be highly organised with experience of staff and data management in a target-driven environment. Working independently but collaboratively, you will take a solution-focused approach to improve processes and will be able to utilise databases to produce and analyse reports. You will also be a confident facilitator, as some group and training delivery will be expected.

This role would ideally suit a parent who has successfully managed their own perinatal mental health problems and those with good understanding of promoting positive perinatal mental wellbeing.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 23rd June (11:59pm)

Likely interview date: Week beginning 7th July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

The successful candidate will have a good, current understanding of safeguarding practice as it applies to young people and will have practical experience of working/volunteering with children in this context. An understanding of school sport and/or the FA’s Safeguarding 365 standard would be an advantage.

If you are passionate about providing safe opportunities for children to play football, and have a track record of positive influence, then the role offers flexible working, pension provision and 31 days’ leave in an environment which strives for high levels of staff satisfaction.

The ESFA is an equal opportunities employer and welcomes applications from all communities. The ESFA is committed to safeguarding children and adults at risk. Due to the nature of this role. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Checks on online presence may be made as part of the application process.

The role description is below and applications should be submitted via email in the form of a CV highlighting the way in which you meet the role description, and a covering letter of no more than 2 sides of A4, outlining how you meet the person specification. We would welcome completion of our equality monitoring form, from which candidate data is anonymised and amalgamated with other EDI data to enable monitoring of our equality policy. This data will be removed from your application prior to shortlisting. Applications must be submitted to the CEO vis email no later than 29 June 2025. Successful candidates will be contacted during w/c 30 June and interviews are expected to take place on 7th July. The full JD & EDI form can be found on the ESFA's website.

Main responsibilities:

• To support delivery of The FA Schools’ Football Strategy and the English Schools’ FA’s Business Plan
• To manage the ESFA’s safeguarding work, in line with legislation, FA safeguarding policy, procedures, regulations, standards and guidance.
• To manage safeguarding and child and adults at risk protection concerns in a timely manner and in line with FA requirements and guidance.
• To take operational responsibility for the implementation of The FA’s Safeguarding 365 Standard for County FAs and driving safer practice and culture in schools’ football.

Job role

• To oversee, track and ensuring ongoing compliance with all areas of The FA’s Safeguarding 365 Standard for County FAs measures, policies and procedures and collate and submit all evidence for assessment.
• To operationally lead the implementation and delivery of safeguarding within the ESFA, being accountable for relevant areas of The FA’s Safeguarding 365 Standard.
• To support the Senior Leadership Team and take a dynamic and strategic approach to safeguarding delivery within the ESFA, raising awareness and providing organisational support and direction to colleagues and Members
• To work with the Chief Executive Officer to provide the Board with regular reports on safeguarding activity within the ESFA.
• To work with The FA Safeguarding Case Management Team (FA SCMT) to refer child abuse and adults at risk concerns to The FA, acting in line with the relevant FA safeguarding policy, regulations and guidance.
• To record all safeguarding concerns on the prevailing FA safeguarding system and ensure all data is securely retained in accordance with FA regulations, policies and data protection legislation.
• To manage all safeguarding poor practice concerns and complaints referred to the ESFA, with a focus on timeliness and outcomes and line with FA policy, regulations and guidance.
• To provide training, support and guidance to the ESFA and its Members on how to manage safeguarding complaints and concerns effectively, with a focus on timeliness and outcomes and in line with FA policy, regulations and guidance.
• To use IT systems to monitor safeguarding compliance across the schools’ football volunteer network to manage risk and assist in strategic planning.
• To utilise insight and data to inform all compliance activity and take appropriate activity to address non-compliance.
• To ensure the ESFA is compliant with safeguarding legislation e.g. Data Protection/GDPR 2018, Children’s Act, Protection of Freedoms Act (Criminal Record Checks), the Government’s prevailing ‘Working Together’ guidance. Prevailing ‘Keeping Children Safe in Education’ guidance and any other legislation or statutory guidance that may be introduced.
• To identify, develop and maintain strong relationships with key safeguarding stakeholders.
• To strategically manage effective Association Safeguarding Officer networks; liaising with the Local Authority Designated Officers, Local Safeguarding Partnerships, Local Safeguarding Adult Boards, Children’s and Adults’ Social Care Services, Police Child Protection Teams and support Association Welfare Officers to be compliant with safeguarding legislation, FA safeguarding policy, best-practice guidance and education programmes.
• To manage a diverse workload being able to prioritise work according to risk and timeframes, providing regular updates to the line manager on progress against the work programme, targets and business plan priorities.
• To maintain strong links with key FA staff and attend national FA safeguarding events and CPD courses to ensure knowledge and skills are maintained and updated.
• To work with colleagues to address poor behaviour and raise standards in schools’ football, promoting fun and safe football environments and creating a culture that lives and celebrates safer working practice across the ESFA’s activity and schools’ football.
• To co-ordinate safeguarding support visits, parental engagements and Association health checks with Members to ensure they are compliant with the records they have submitted to the ESFA and to check on the culture and safeguarding practice.
• To co-ordinate and deliver or source CPD events for Association Safeguarding Officers.
• To ensure that any individual helping with any ESFA or ESFA Member event involving children is suitably DBS-checked, trained and understand their responsibilities at the event.
• To work with colleagues to embed safeguarding and equality throughout the ESFA and the schools’ football network.
• To provide the highest level of customer excellence to support volunteers across all FA Technology systems.
• To line manage National Safeguarding Manager
• Execute tasks as required in order to meet the ESFA’s changing priorities.
• To support the Safeguarding Operations Group to deliver its responsibilities.
• To take responsibility for operational health and safety checks at ESFA headquarters
• To fulfil the financial responsibilities of the role as prescribed in the Financial Regulations.
• To participate in training, development and appraisal processes necessary to fulfil the role
• To support the ESFA Council to fulfil its responsibilities.
• To act with high standards of professionalism, business integrity and personal conduct at all times
• To act as an ambassador for the ESFA in the conduct of all business;
• To comply with the requirements of the staff handbook;
• To use best endeavours to support others in the achievement of their objectives;
• To conduct any other duties as may reasonably be required by the employer.

SKILLS

Essential

• Effective leadership and management

• Practical experience of managing and quality assuring safeguarding procedures

• A child-centred approach and the ability to maintain this perspective and apply common sense.

• Clarity about what constitutes low-level concerns, poor practice and abuse and how to manage cases effectively.

• Ability to deal constructively with people’s emotions (e.g. upset, distress, conflict, animosity).

• Capacity to handle confidential data/information sensitively.

• Ability to promote safer practice and the importance of safe and fun football environments.

• Outstanding team-working skills.

• Exceptional communication, interpersonal and influencing skills.

• Effective prioritisation and time-management skills.

• Competent in the use of IT, including Microsoft Office applications

• A reflective practitioner with a focus on continuous improvement

Desirable

• Effective presentation and facilitation skills.

• Ability to de-escalate heated and challenging situations.

• Experience of interviewing children and/or adults in relation to allegations.

KNOWLEDGE AND EXPERIENCE

Essential

• Working towards agreed safeguarding standards

• Influencing the practice of others

• Knowledge of current safeguarding legislation, policy and practice relating to children and adults at risk.

• Experience of working in a designated safeguarding role.

• Experience of writing reports and compiling case related evidence and information.

• Demonstrate a working knowledge of inclusion, equality and anti– discrimination.

• Working knowledge of the roles of statutory agencies in safeguarding children and adults at risk.

• Experience of implementing policies, protocols and guidance.

• Knowledge of the structure and partner organisations within football

Desirable

• Knowledge of The FA’s Grassroots Football Strategy.

• Working knowledge of current FA systems.

• Knowledge and understanding of diverse faiths, communities and cultures.

• Understanding of the effects of various conditions that affect children such as, but not limited to, ADHD and Tourette’s syndrome.

Job Title: Volunteer Coordinator

Reports to: Head of Fundraising and Partnerships

Location: Aerospace Bristol with flexible working

Job Type: Permanent, Part Time (24 hours a week, core hours tbc).

Salary: Circa £30,000 FTE, equivalent to approx. £19,200 for 24 hours per week

About Us

Aerospace Bristol is an award-winning museum and a place of inspiration, learning, and exploration. As we bring to life the past, present, and future of aerospace, we’re also building an inclusive, forward-thinking organisation that reflects and celebrates the diversity of our community. We believe the stories we tell – and how we tell them – are richer when informed by a broad range of perspectives.

As a charity and independent aviation museum, we are very lucky to have the support of a fantastic group of dedicated Volunteers who contribute their time and skills to help us achieve our mission, and the role of the Volunteering Coordinator is to lead the work we do in this area.

The Role

You will be responsible for overseeing the recruitment, induction, training and management of our dedicated team of over 150 volunteers. You will be helping us grow the number and range of volunteers, develop the work they do and play in important role in defining what the future of volunteering in our organisation looks like, and how it fits with our wider workforce.

This is a collaborative and purpose-driven role that welcomes creative thinkers from all backgrounds. We encourage applications from individuals with lived experience of underrepresented communities or non-traditional routes into the charity sector.

We’re particularly keen to hear from people with lived experience of volunteering, community engagement, or building inclusive teams. We welcome candidates from all backgrounds, including those who may have taken non-traditional career paths.

What you will be Doing

Here’s what the role might involve – we’ll support you to grow into any areas where you may have less experience.

· Develop and implement effective volunteer recruitment strategies to attract a diverse pool of volunteers.

· Support volunteers through recruitment and onboarding processes, including informal interviews and safeguarding checks.

· Work with volunteers to match them with meaningful and appropriate roles that align with their interests and skills.

· Provide ongoing support, supervision, and coaching to volunteers.

· Foster a positive and inclusive volunteer community by addressing any concerns or conflicts that may arise.

· Develop and deliver training programs to equip volunteers with the necessary skills and knowledge for their roles.

· Organise regular workshops or seminars to enhance volunteer skills and engagement.

· Create volunteer schedules to ensure appropriate coverage for all visitor attraction activities.

· Coordinate volunteer activities during special events or projects.

· Develop and implement a recognition and appreciation program for volunteers.

· Recognise and celebrate the contributions of volunteers through awards, events, and appreciation activities.

· Maintain accurate records of volunteer information, hours worked, and contributions.

· Prepare regular reports on volunteer activities, achievements, and challenges.

· Collaborate with other departments within the charity to align volunteer efforts with organisational goals.

· Work with the marketing team to promote volunteer opportunities and share success stories with the public.

· Proactively seek to broaden the diversity of our volunteer community to better reflect the people and stories we aim to share through the museum.

· Gather feedback from volunteers and use it to shape and improve the volunteer experience.

What we’re Looking for

We welcome applicants with transferable skills from related sectors or community-led funding roles.

· Previous experience in volunteer management or a related role.

· Strong organisational and leadership skills.

· Excellent interpersonal and communication skills.

· Ability to work collaboratively with staff, volunteers, and external stakeholders.

· Knowledge of the charity sector and a passion for the organisation's mission.

· Flexibility to work weekends or evenings when necessary.

· Proficiency in relevant software and tools for volunteer management.

Ways of Working

· Collaborative and inclusive approach to working with colleagues and partners

· A genuine interest in our mission and values

· Comfortable working in a fast-paced environment and spotting opportunities for innovation

If you don’t meet every bullet point but feel excited by the role, we still want to hear from you.

Next Steps

· If you feel that this is the role for you, then please apply! Even if you feel you only meet some of the criteria, we still encourage you to apply

· 1st stage interviews will be held via MS Teams on 17th July, with the second stage in-person interview to be held on 23rd July

We are committed to inclusive recruitment – if there’s anything we can do to make the process more accessible or comfortable for you, please let us know.

Please let us know whether you require any reasonable adjustments through any stage of the process.

Aerospace Bristol is proud to be an equal opportunities employer. We actively encourage applications from people of all backgrounds, identities, and experiences – particularly those who are underrepresented in the heritage and cultural sectors.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Description

We would like someone who is passionate about supporting young people from ages 10 to 18. The person would have experience in leading detached and youth club sessions in the delivery of high-quality and exciting activities which contribute to personal and social development.

Job Purpose : To plan, deliver and evaluate youth club activities for young people and ensure that all safeguarding, regulatory and health & safety requirements are met.To actively engage young people in informal learning opportunitiesthat promote their physical, mental, social and emotional development.

Hours of work:35 hours per week , Monday to Friday 9.am to 5.pm (occasional weekend working) to include                 minimum 3 evenings per week up to 9pm

Location:East Surrey areas including Caterham, Horley, Reigate, Redhill, Merstham and Tadworth.

Salary: £26,780 - £29,974

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.  (pro-rata for part time workers)

The holiday year runs from 1 April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.Excellent training and professional development opportunities

Free Parking: There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date:27thJune 2025

Interview date : W/C 7thJuly2025

Build flexibly on your Charity Career with this person-centred charity supporting unpaid carers

This is a full-time role in a well-established charity based in Twickenham. This role would suit someone who wants to have the opportunity to work flexibly and build their career in the Charity sector with experience of working in social care.

Richmond Carers Centre has the mission to help unpaid adult carers to live a full, active and meaningful life by providing them with advice, information, activities, breaks and emotional support either face to face, by phone or by email to enable them to live well.

As an Adult Carers Support Worker, you will be part of a small, dedicated team and take a lead on providing emotional support to adult carers and a commitment to enhancing their health and wellbeing. Much of your work will involve actively listening to carers, often via the phone support line, providing information, advice and support. As part of the Adult Carers Support Team, you will also be involved in organising breaks for carers, outreach activities and leisure events, as well as group work to help enhance carers’ health and wellbeing. Part of the role will also aim to improve the identification, recognition and understanding of the needs of adult carers, raise the profile of adult carers and ensure adult carers needs are met. You’ll also be expected to work with our volunteers and to use appropriate monitoring and evaluation reports to show our funders what we’ve achieved.

You will be someone:

• Who works in a person-centred way.
• Is enthusiastic, empathetic and detail conscious
• Communicates well by phone and in person
• Has an understanding of social care particularly in relation to carers
• Has experience of working with clients who have support needs
• Has experience of producing reports for monitoring and evaluation
• Is numerate and has knowledge of budgeting
• Is able to gather and assess information efficiently and think creatively to come up with solutions.
• Has good communication skills including spoken, written and presentational

Main Duties include:

• To provide a regular telephone support-line, face-to-face and email support, offering appropriate, generic advice
• To offer a range of service delivery options and be involved in providing those options e.g., breaks, group work, leisure activities or other outreach activities
• To encourage and assist carers and those they care for to access Care Needs Assessments and Carers Assessments and to take up services that will enhance their lives
• To complete individual grant applications with carers for respite or if they are experiencing financial hardship due to the cost-of-living crisis
• To work where appropriate with other service providers/agencies to promote the carer agenda or jointly deliver carer support issues
• To be proactive in the registration of carers living or caring for someone within the London Borough of Richmond upon Thames
• To keep accurate records of group and individual carer engagement for monitoring and evaluation purposes
• To participate in key events organised by Richmond Carers Centre and other relevant partners to promote services to a wider public

What you are doing now:

• You might be working for or volunteering in a similar charity
• You may be working in social care for a local authority or district council
• You may have the skills we need from some other combination of work and volunteering
• Or you may be looking to return to the workforce after a timeout for personal reasons

In any event if you feel you meet the skills we need, we would like to hear from you!

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Benefits of working for Richmond Carers Centre:

• 28 days annual leave plus bank holidays per year (pro rata)
• Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
• Workplace Pension Scheme with Peoples Pension
• Flexible working/option of working from home (subject to CEO approval)
• Equipment and support to be set up to work from home
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Access to shared resources and training opportunities
• Supportive and friendly working environment

To apply, please complete the application form and the Diversity and Equalities Monitoring Form. CV’s will not be accepted. Applications will be reviewed on a rolling basis, therefore please submit your application early to avoid disappointment, as this role may close before the closing date.

Email application documents to Beth Tingley, Adult Carers Support Team Leader. Her email address can be found on the Vacancies page of our website If you would like to talk more about this vacancy, please call our Support Line and ask to speak to Beth.

Closing date: Sunday 29th June 2025

Shortlisting date: 3rd July 2025

Interviews with Richmond Carers Centre scheduled: w/c 14th July with provisional dates allocated to Monday 14th and Wednesday 16th July and w/c 21st July with provisional date allocated to Tuesday 22nd July

Please note interview dates can also be scheduled around these dates to fit with the interview panel and candidates availability.

The National Youth Agency is looking for a new Assessment & Data Administrator to join our Academy Team.
 
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role. 
 
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes. 
 
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
 
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
 
Key responsibilities for this role will include:

• Registration of learners across awarding organisation(s) for all courses.
• Maintenance of learner records with the awarding organisation(s).
• Supporting lead IQA in preparation for external quality assurance visits.
• Management of and claiming of completed certificates and their distribution to learners across all courses. 
• Maintaining accurate records of learner data for reporting and planning purposes. 
• Supporting the Academy team by providing data on learner number, course breakdown and completion rates. 
• Handle incoming enquiries relating to Academy operational processes. 
• Create effective interactions with customers across various platforms. 
• Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey. 
• Managing customer queries and assigned inbox. 
• Ensure the NYA follows best safeguarding best practice. 
• Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England. 
• Ensure the NYA follows best safeguarding best practice. 
• Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England. 
• Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape. 
• Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard. 
• Maintain in-depth knowledge of NYA Academy products and services. 
• Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available. 
• Provide support to the Academy Team and wider NYA as appropriate 
• Provide effective call handling day-to-day.
• Any other duties that may reasonably be required of the role.

 
Please refer to our Candidate Pack for more information on the role and the requirements.
 
Why Work for NYA?
 
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.

• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

 
How to Apply:
 
Please download our applicant pack to find out more about the role and requirements
 
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:

• A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
• A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
• We will request data for our EEDI monitoring purposes, providing this is optional.

 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
Youth Work changes lives
 
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
 
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
 
REF-221 931

Make a difference in an important role using your own lived experience of mental health to support others in their journey!

Hours: 22.5 - 30 hours per week

Contract: Permanent

Disclosure: This position is subject to a 26-week probationary period, Right to Work Check, satisfactory references and an enhanced DBS check and subsequent re-checks.

Actual Salary for hours worked:

22.5 hours is £15,926.13

30 hours is £21,234.85

Location: Darlington

Responsible to: Adult Services Manager at Darlington Mind and Peer Support Service Team Manager based within Teesside Mind

Closing date for applications is on: 5pm Tuesday 1 July 2025

 Shortlisting is expected to be complete by 5pm Friday 4th July 2025

Shortlisted candidates will be invited to attend an information session, on Tuesday 8 July 2025, 4.30pm – 6pm.  This session is optional.  The session is to find out more about peer support, what the role entails and what Mind as an organisation has to offer.

Interviews are likely to be held on Monday 14 July 2025

About Peer Support

We describe peer support as when people with shared experiences connect to build safe, trusting and non-judgemental relationships through which they learn and grow together. Paid peer support workers in mental health settings have experience of mental health problems and accessing mental health services, and are employed, trained and supported to use their experiences to support others.

About This Role

 Darlington Mind are really pleased to be recruiting a Peer Support Worker to a new role within our adult recovery-focused services in Darlington as part of the Tees Valley peer support service.  

The role is part of Community Transformation work in the Tees Valley and will be part of an exciting new collaborative service in partnership with Teesside Mind (with similar roles) and with TEWV NHS Foundation Trust who will have peer workers in their Community Mental Health Teams.

Community Transformation is part of the NHS Long Term Plan and represents a shift in the way we deliver care. It considers the whole person, beyond their diagnosis, and what the whole system has to offer, including primary care, local authority, voluntary care sector, alongside families and friends. We are working together to ensure we collectively deliver trauma-informed, person-centred care to meet an individual’s wide-ranging needs.

Role Purpose

 You will work with individuals who have accessed adult day services within Darlington Mind and you will be an integrated and valued member of the wider team.

Drawing on your own experience of mental health problems, you will ‘walk alongside’ others on their journey and will inspire hope and belief that recovery is possible.

You will listen non-judgementally to create safe spaces where people feel heard and approach the peer relationship with compassion and curiosity. You will recognise and value each person’s strengths, diversity and expertise in themselves. You will be aware of the impacts of trauma and committed to the importance of working in ways which are sensitive to the needs of trauma survivors.

Important parts of this role also include working within the team to help people’s voices be heard and to promote recovery values. You will be supported to challenge both individual and structural instances of stigma and discrimination related to mental health problems and other forms of exclusion.

At the start of the role, you will attend peer support training alongside other new team members from Mind and TEWV. This training is delivered by people with their own lived experience and experience working in peer roles.

Main Duties

 · Provide 1-1 peer support to people accessing the service

 · Hold and manage a caseload efficiently

 · Set up and facilitate peer support groups

· Support service developments in the teams you work in

· Work as part of a wider mental health recovery-based system to support involvement and participation of people with lived experience

 · Keep up to date records using online systems in line with policies and procedures

· Manage your own diary (using Microsoft Outlook)

 

Person Specification

All criteria are essential or otherwise stated

Knowledge and Qualifications

· Hold NVQ Level 3 or equivalent qualification, or have ability to work with information at this level and equivalent experience of providing peer support

· Knowledge of mental health problems and mental health services

· Knowledge of the Voluntary Sector and how it works with other Statutory and Non-statutory Services

· Knowledge of CHIME model of care (desirable)

· Safeguarding and safety planning practices

·  Knowledge of local services (desirable)

Experience

 · Personal experience of mental health problems and using mental health services

· Recent experience of using own lived experience to support others, for example in a paid, volunteer or informal peer support role  

· Working in a community setting (desirable)

· Working as part of a team

Skills and Competencies

· Able to build trust and rapport both face to face and via telephone

· Excellent communication and active listening skills

· Able to share elements of own personal recovery journey in a way which is appropriate to the role and peer relationship

· Able to set SMART goals where appropriate, plan and agree next steps and keep focus and motivation

· Reflect on own practice and continuously develop own skills

· Reflect on own needs to maintain wellbeing at work

· Using IT, online and data management systems on an everyday basis

· Manage own time effectively

 

Other and Personal Qualities

 · Be passionate and enthusiastic about empowering others to thrive and recover

· Be able to inspire, motivate and instil hope in others

· Caring, compassionate and person-centred approach

· Commitment to Mind’s values and objectives

· Able to travel to a range of locations within each borough by own or by public transport

To find out more about the role, please contact Marcus Hawthorn at Darlington Mind.