Registered Charity 
11 - 20
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Remote
£27,427 per year
Full-time
Permanent
Job description
Context of Role
2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.
Main Duties
1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness
General
2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.
Organisation
Posted on: 30 July 2026
Closing date: 21 August 2026 at 14:37
Job ref: 2WISCFT1
Tags: Bereavement Support, Customer support
The client requests no contact from agencies or media sales.
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Job description
Role Purpose
Creates and produces distinctive visual content for Trussell, including photography, film, animation and short-form social content. Brings ideas from concept through filming, editing and delivery, helping supporters, partners and donors connect with our work and take action. Works hands-on across content creation and commissioning, alongside colleagues, food banks and external suppliers, to turn strong stories into impactful content for a range of audiences and channels.
This role is part of the Together with Trussell programme, the goal of which is to build stronger connections with our supporters, partners and donors in order to increase funding, campaigning, and other forms of support for our work. As a member of an enabling programme, this role is focused on the successful delivery of the Together with Trussell programme outcomes, which underpin and enable the outcomes of our 5 external programmes - together contributing to the fulfilment of our long-term vision of a UK without the need for food banks.
Key Responsibilities
· Create visual content
Creates, captures and edits high-quality photography, film, animation and short-form content that showcases Trussell and our food bank community. Takes ideas from brief through filming, edit and delivery, while commissioning specialist support where needed.
· Develop creative ideas and formats
Develops original visual ideas, compelling narratives and repeatable content formats for social media, web and supporter communications. Spots opportunities to make content more engaging, emotionally resonant and relevant for target audiences.
· Shape quality and bring the brand to life
Shapes edits and final assets with a strong visual eye, applying Trussell’s brand, tone, accessibility and channel needs. Balances consistency with fresh, audience-focused approaches that help content stand out.
· Lead creative projects and commissioning
Leads creative projects in house and with external suppliers, from concept, brief and storyboard through production, edit and delivery. Manages production schedules, budgets and approvals while protecting the quality and ambition of the creative work
· Share creative expertise
Works with teams and food banks to identify strong stories and content opportunities. Provides practical creative advice that helps colleagues develop audience-focused content and make the most of existing assets.
· Support creative systems and suppliers
Supports the Senior Creative Manager to maintain a strong roster of photography, film and animation suppliers. Works with the Library Officer to ensure content is stored, shared and reused effectively through the digital asset management system.
Person Specification
Core Knowledge
· Specialist film and photography production, including creative development, shooting, editing and post-production.
· Camera techniques, video post-production and Adobe editing software.
· A working knowledge of design, illustration, and animation software.
· Knowledge of mobile-first filming and editing approaches, including iPhone filming and tools such as CapCut or in-app editing
· Understanding of how different platforms, formats and audience behaviours shape visual storytelling.
· Understanding of accessibility standards for visual content, including captions, subtitles, alt text prompts and plain English
Essential Skills
· A creatively curious storyteller, able to generate original ideas and build compelling, emotive narratives for different audiences and channels, including short-form and mobile-first content.Strong visual judgement, with skill in turning complex subjects into clear, human and visually engaging content. Confident using strong hooks, captions, on-screen text and accessible formats.Confidence to test fresh ideas, spot emerging content approaches and make sound creative choices while protecting dignity, accuracy and trust.
· Ability to manage multiple projects and deadlines, including planning and scheduling priorities to manage resources and deliverables responsibly.
· Skilled in engaging internal and external stakeholders collaboratively and appropriately in creative projects using effective communication and negotiation.
Key Experience
· Experience developing original visual content for long and short-form formats across website, social media and supporter communications.Experience taking content from first idea through filming, editing and final delivery.
· Creative project planning and execution, including brief development, storyboarding, review and edit process stages.
· Identifying audience-focused creative approaches that meet strategic objectives and strengthen the brand.Experience of commissioning and managing external creative suppliers, including briefing and contract compliance.
· Experience repurposing content into different formats, including cutdowns, key moments, series content, captions and social-first edits.
· A portfolio or examples of work showing strong visual storytelling across a range of formats, audiences and creative approaches.
Special Requirements
Driving Licence
Organisation
Posted on: 27 July 2026
Closing date: 18 August 2026 at 09:00
Tags: Marketing
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