Customer service advisor jobs in City of london, england

Community Employment Consultant

We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners.

Position: Community Employment Consultant

Location: London, Hybrid

Salary: £30 - £35k per annum

Contract: Permanent, full time 37.5 hours per week

Closing Date: Thursday 2nd April

About the organisation:

This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by:

• Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team.
• Take employers into prison to interview Candidates. Some job offers are made there and then.
• Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment.

About the role:

As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates.

Key responsibilities include:

• Build strong relationships with the relevant prison staff.
• Support the Head of the Inside Job programme to engage employers and plan monthly interview days.
• Develop relationships with local and national employers and to promote the service and create employment opportunities for participants.
• Work with the team to develop and implement a strategy to identify and target local and national employers.
• Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations.
• Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support.

About you:

To be successful in the role of, you will need the following skills and experience:

• Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role.
• An empathetic and understanding approach when working with Candidates.
• A good understanding of the barriers faced by people with convictions in accessing employment.
• An interest in employment, The Local Labour Market and Industry trends.
• Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others.
• Strong administration skills with IT (MS Office) and well organised.
• You will have strong writing skills and will be able to write good CV’s and Disclosure Letters.

Although not essential, experience of Recruitment or Case Management would be desirable.

In return:

As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking.

The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system.

Recruitment Process:

Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population.

Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team.

Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview.

Step Four: As a final part of the process, you’ll be invited into the office for coffee with the team in London.

Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. #INDNFP

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK

IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The Manager, International Philanthropy is part of the International Philanthropy team which focuses on raising gifts from individuals based outside of the U.S. and will support the activities of the team in managing donor accounts and coordinating day to day activities of the Senior Director and Director as required.

Major Responsibilities

• Collaborate with frontline fundraisers to implement strategies for high-net-worth individual donors and prospects within donor portfolios, bringing in critical revenue for the organization

• Draft and edit donor-facing communications, including letters, emails, contact reports, and tailored correspondence supporting donor engagement.

• Coordinate with internal teams to develop high-quality concept notes, proposals, presentations, and reports, managing drafts through final approval and formatting.

• Prepare agendas, briefings, and materials for donor meetings, prospect conversations, and internal strategy discussions.

• With fundraisers, act as the liaison between donors or prospects and field staff, ensuring both parties receive the most critical information and that it is communicated clearly and strategically reflective of its audience.

• Collaborate closely with Prospect Research and Management teams as well as Analytics and operations staff to co-lead and track the entire donor cycle.

• Support the planning and delivery of stewardship and cultivation events for international high-net-worth donors.

• Update the donor database (Salesforce) to maintain portfolio assignments, draft and update giving proposals, request prospect research, monitor report requirements and submissions, track ongoing donor communication and activity as well as additional relationship management duties.

• Support payment processing and ensure documentation complies with IRC and donor requirements.

• Provide operational and administrative support to the Senior Director and Director, including scheduling, travel coordination, and preparation for board or leadership meetings.

• Maintain teamwide systems, materials, and processes, support onboarding for new team members, and contribute to special projects as assigned.

KEY WORKING RELATIONSHIPS

Key contacts across IRC in UK and internationally:

• International Philanthropy Team

• USA Philanthropy

• Communications team

• Policy and Advocacy team

• UK Finance team

• President’s Office and Executive Director of IRC- UK

Person Specification

Skills, Knowledge and Qualifications:

• Knowledge and understanding of the principles and methods of philanthropy fundraising**

• Experience with Salesforce database or similar CRM system** (Salesforce Administrator certification a plus)

• Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines**

• Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines**

• Ability to establish and build relationships with donors, colleagues and senior stakeholders at all levels and from a variety of backgrounds, both externally and within IRC**

• Bachelor’s Degree or higher, with professional fundraising certifications an advantage, or equivalent experience

• Experience in the following markets preferred – UK and US

• Excellent communication skills and interpersonal skills, with the ability to inspire and enthuse, through the delivery of strong external and internal communication

• Previous experience of working with high-net-worth individuals and their support functions i.e. EA’s, wealth advisors and/or private offices;

• Experience of supporting a team including the implementation of high-level events;

• Excellent attention to detail

• Excellent Microsoft Office software skills including Outlook, Excel, Word and PowerPoint

• Ability to understand and demonstrate commitment to IRC’s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities

• HTML experience a plus, to help support website updates.

• Passion for IRC’s mission and demonstrable interest in fundraising.

High Trees are seeking an experienced and data-driven Monitoring, Evaluation and Learning Lead, with strong project management skills. You will be joining us at an exciting time as High Trees continues to grow the scale and reach of our work. This role is central to creating an evidence-based culture and embedding ongoing monitoring and evaluation cycles to understand the impact of our work.

Working across the organisation, you will need to be confident across a range of approaches to monitoring and evaluation and be able to assess and determine appropriate methods, dependent on context. You will be highly proficient in collecting and analysing quantitative and qualitative data and have experience in developing impact frameworks, including theory of change, outcomes, and indicators. As the Monitoring, Evaluation and Learning Lead, you will have oversight of monitoring systems and processes ensuring that impact data collected is to a high standard across the organisation and our partnerships.

Collaboration with colleagues is an essential part of this role and you will enjoy working with others and be a valued partner, peer and colleague. Supporting the Head of Community Research and Impact, you will actively contribute to ensuring our impact plan is effectively embedded within key strategic areas. You will need to be highly responsive to the needs of colleagues, partners and funders and be able to provide practical solutions for a range of situations.

You will need to be detailed orientated but motivated by how data and learning can be turned into impactful stories of change. You will also be a strong communicator: experienced in facilitation, an engaging presenter, and a compelling writer, able to frame and share our impact with a range of audiences. You will have the ability to see the bigger picture, at the same time as being on top of the detail – and value both in equal measures!

Employee benefits 

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days) 

• Enhanced maternity/paternity/adoption leave after 2 years’ service 

• Save money off a new bike with the Cycle to Work scheme 

• Up to 7% contribution to the staff pension scheme 

• 24/7 Employee Support Line 

• Clear pay structure with yearly increments (based on performance) 

• Annual Staff away day 

• Premium eye-care vouchers through Specsavers and season ticket loans 

• Regular team lunches and generous supplies of office breakfast and snacks! 

About us

Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.

About the role

We recognise the value of social media in communicating with all our audiences; whether unpaid carers or their friends and families, employers, politicians, service providers, supporters and all those people who may become a carer for a partner, family member, friend or neighbour and will need information, support, and to know that there are people working to make their lives better.

This role works with colleagues across the organisation - but also in partnership with external organisations and agencies, with targets set for engagement (and other indicators of the success of our campaigns). We're working on multiple campaigns simultaneously; whether that's Carers Week, campaigns to influence changes to the law to better support carers, encouraging unpaid carers to join us as members, updating on activities in the devolved nations or getting people to fundraise for Carers UK. And we use a mix of owned, earned and paid communications to drive engagement in a challenging and crowded environment in order to get our messages to cut through. It's a busy, but varied role, in a supportive and collaborative team.

About you

Working within the communications and marketing team, you'll be confident in managing our social media accounts (we have many), ensuring we're using platforms to get our messages out to both wide and targeted audiences with engaging and timely content.

You'll be happy using tools for social listening, interacting with our audiences and building our reach. You'll be familiar with key metrics for social engagement and will be reporting back to colleagues and other stakeholders - and using this data to constantly improve our communications.

You'll be skilled in writing longer form content for our members' magazine, Caring, proof reading articles, posting content on our websites, creating graphics and making sure our content is engaging, audience focused and dynamic. Oh, and you probably know your way around an emoji set and are not scared of a well timed pun. We're a small but effective communications team and pride ourselves on getting stuck in and supporting each other when we need to deliver big on fast moving projects, so you'll need be able to juggle lots of demands while recognising the importance of always hitting deadlines.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss.  

The closing date for applications is 5pm, Tuesday 7 April.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

Senior Corporate Partnerships Manager

Contract type: Fixed term, Maternity Cover, full time – 35 hours per week

Location: London, UK.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £48,867 - £51,439 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The WaterAid Corporate Partnerships team is responsible for developing and implementing WaterAid’s Corporate Partnerships Strategy which includes a focus on developing high value, high impact strategic partnerships.

About the role

As our Senior Corporate Partnerships Manager, you will be responsible for leading and developing the Partnership Management team of six to deliver partnership excellence and work closely with teams including Communications, Global Policy and Campaigns and Country Programme Offices to drive sustainable change.

In this role, you will:

• Effectively lead, manage and motivate the Partnership Management team to deliver partnership excellence.
• Coach and support the team to maximise partnership opportunities as well as resolve complex issues.
• Work closely with teams across WaterAid (eg Communications, Policy) to identify opportunities and deliver collaborations which deliver shared value for WaterAid and corporate partners
• Work with the Head of Corporate Partnerships, Senior Partnership Development Manager and Senior Private Sector Advisor to implement the overall Corporate Partnerships Strategy
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• A proven track record managing a variety of strategic, high value (6 figure) Corporate Partnerships that deliver shared value
• Experience of leading, managing and motivating others and driving change
• Endless enthusiasm, energy and the ability to work under own initiative and meet deadlines
• Ability to build relationships, network with, and influence, senior people both internally and externally

Although not essential, we’d prefer you to have:

• Experience of working in an NGO corporate fundraising environment
• Experience of managing at least three team members

Closing date: Applications close at 12:00 PM (UK time) on Monday, 30 March 2026. Shortlisting and interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. We therefore encourage you to apply at an early stage.

How to apply: Click Apply to upload your CV and cover letter.

We also have an open role for a Strategic Corporate Partnerships Manager. Please feel free to review this position as well if you think it may be more relevant to your experience.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our benefits:

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination,

abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Property Finance Manager – Join Barnardo's Finance Operations Team.

Are you an experienced finance professional with a passion for property operations and continuous improvement?

If so, Barnardo's are looking for a skilled and motivated Property Finance Manager to lead our Property Finance Team and drive high‑quality, efficient, and well‑governed financial operations across our UK‑wide property portfolio. This role sits in our Transactional Finance Team and will help shape our long‑term operating model.

As a key member of our property leadership team, you will oversee all property‑related financial processes, from rental income/payments and service charges to utilities, business rates, recharges, and property reporting, whilst ensuring robust controls, operational excellence, and continuous improvement. You will work collaboratively with internal teams such as Property, Finance, Retail, Children's Services, Procurement as well as external partners to support transformation across Barnardo's.

What you'll be doing

• Leading and developing the Property Finance Team to deliver timely, accurate and high‑quality financial services.
• Managing end-to-end operational finance processes related to property, including rental income, utilities, service charges, rates, and property cost reporting.
• Supporting budgeting, forecasting, longer-term financial planning and ‑monthend‑ close for the property portfolio.
• Driving process improvement initiatives to increase efficiency, reduce invoice volumes and strengthen controls.
• Building effective relationships with internal stakeholders and external partners such as landlords, agents, auditors, and suppliers.
• Acting as a key contributor to strategic initiatives across Property and Finance, supporting culture change and collaborative working, driving continuous improvement and service excellence
• Identify opportunities to streamline systems and processes
• Maintaining the property fixed asset register, managing depreciation, acquisitions/disposals, and dilapidation provisions.

What we're looking for

• AAT Level 4 (or equivalent) and/or a recognised accounting qualification (ACA, ACCA, CIMA).
• Proven experience managing end‑to‑end finance processes (ideally property) within a fast‑paced and complex organisation, with a strong understanding on transactional finance processes.
• Strong leadership and people‑management skills, with a track record of developing high‑performing teams.
• Excellent Excel/ERP skills with strong attention to detail.
• Ability to manage competing priorities, deliver to deadlines and drive process improvement.
• Proactive, solutions focussed mindset
• Confident communicator who builds strong stakeholder relationships and influences effectively.
• Knowledge of charities, property management systems (e.g. Property Plus) or estate portfolio management is beneficial.
• Commitment to Barnardo's values and our Equality, Diversity & Inclusion Code of Conduct

Why Barnardo's?

At Barnardo's, we believe in the unique worth of every person. You'll be joining a values‑driven organisation committed to inclusivity, responsible stewardship, and enabling people to reach their full potential. You will play a vital role in ensuring our resources are managed effectively so we can continue supporting children and young people across the UK.

When completing your application, please refer to your skills, knowledge, and experience in relation to the Person Specification, Job Description, and any Additional Information provided. This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

We are looking for a Head of IT to lead all aspects of IT and Data Services across Battersea’s three sites ensuring our services meet the needs of the charity and enable us to deliver our charitable objectives. They will be responsible for the design, development and implementation of a high quality, timely and appropriate IT and Data Services offer to key stakeholders across the charity.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable forall.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 15th March 2026

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): w/c 23rd March 2026 (to be confirmed)

For more information about the role, please download our Recruitment pack from our Careers website.

Reports to: Assistant Director of Finance & Operations

Line Manages: Delivery Operations Manager

Salary: £52,692

Location: Central London, Hybrid

Contract: 2-year fixed term

Closing date for applications: 12pm, Tuesday 17th March 2026

Interview dates: Week commencing 30th March 2026

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.

In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change - scaling and spreading the practices that make a difference.

One of the most important things we do is ensure that our funding and commissioning processes run smoothly and deliver maximum impact. We manage significant grants and complex commissioning arrangements that support projects designed to make a lasting difference. To do this well, we need robust systems, clear governance and strong relationships with partners. This role is critical to making that happen. As our Senior Grants & Commissioning Manager, you’ll lead on optimising our grant management system Salesforce, oversee risk and compliance and drive improvements in commissioning and procurement across the organisation. You’ll be the go-to person for contracts, grant agreements, policy guidance and Salesforce, ensuring data integrity and enabling confident decision-making. By keeping everything organised and efficient, you will be helping us achieve our strategic goals and deliver on our mission.

Key Responsibilities

Your role would be to ensure our funding and commissioning processes run efficiently, compliantly and strategically. You’ll lead improvements in systems, governance and risk management, act as the organisation’s Salesforce and grant management expert, and provide strong leadership to the team which will enable confident decisions and maximising impact. A detailed list of your key responsibilities on how you’ll do this is given below:

• Grant management and system optimisation:
• Manage the organisation’s grant management system (Salesforce), ensuring functionality, accuracy and integrity of data.
• Configure and update forms, fields and workflows to support new applications and evolving business needs.
• Develop and deliver custom reports and dashboard for internal teams to enable effective monitoring and decision-making.
• Act as the primary liaison for system enhancements, ensuring continuous improvement, and day-to-day troubleshooting.
• Commissioning and procurement:
• Support the Assistant Director of Finance and Operations in delivering improvements to commissioning and procurement processes across the Programmes, Evaluation, Change and Evidence directorates.
• Ensure commissioning activities align with organisational priorities and compliance requirements.
• When required, provide support and additional resource to the Delivery Operations Manager on the execution of agreements for all teams.
• Risk management and compliance:
• Lead on negotiating terms and conditions with grantees, evaluators and researchers, escalating complex issues where necessary.
• Conduct due diligence for funded projects, ensuring compliance with organisational standards and risk mitigation.
• Maintain and control master versions of all templates, including Grant Agreements and Variations, ensuring accuracy and consistency.
• Governance and policy development:
• Develop, maintain and disseminate non-HR policies and guidance documents related to commissioning and procurement.
• Ensure governance frameworks are robust, up-to-date and embedded across the organisation.
• Training and capacity building:
• Design and deliver training sessions to build staff competency in policies, guidance and system procedures.
• Act as the organisational expert on Salesforce and grant management processes, providing ongoing support and advice.
• Leadership and team management:
• Provide direct line management, mentorship and professional development for the Delivery Operations Manager. When required during periods of peak activity, provide support and resource for their responsibilities.
• Ensure effective delegation, clear escalation routes and a culture of high team performance

Please visit our website for the full 'About You' information.

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

Hybrid Working Details

The office is based in Central London. Those living in and around the 32 London Boroughs are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.

As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

To Apply

To apply, please send a CV, your answers to the two questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Tuesday 17th March 2026.

When applying for this role, please ensure that your cover letter can answer, within a maximum of 400 words per answer, the following questions below:

1. Please provide an example of a complex operational process you’ve developed from scratch and implemented independently. What did you do, what impact did it have, and what did you learn?

2. Please describe your experience working with CRM or database systems and provide an example of when you’ve implemented a change to how that system is designed.

You’ll be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

Interviews will take place in the week commencing 30th March 2026, we foresee this being a one stage process.

Benefits Include

• £1,000 professional development budget annually

• 28 days holiday plus Bank Holidays

• Four half days for volunteering activities

• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year

• Death in service - 4 times annual salary

• Flexible hours. Core office hours 10am – 4pm

• Financial support including travel and hardship loans

• Employer contributed pension of 5%

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Certitude is a values-driven charity with over 30 years’ experience supporting people with learning disabilities, autistic people, and those with mental health needs.

We are now seeking a Finance Business Partner to join our Finance team and work closely with operational leaders across supported living, residential, and community-based services. This is a highly visible role, focused on turning financial data into meaningful insight that improves outcomes, strengthens services, and delivers value for money, while remaining aligned with our mission and Charities SORP.

The key responsibilities of the Finance Business Partner include:

• Act as the primary finance contact for defined service localities, providing proactive, trusted business partnering support.
• Produce monthly management accounts with clear variance analysis and insightful commentary on income, staffing, agency usage, sleep-ins, travel, and overhead recovery.
• Support Team Managers with budgeting, reforecasting, cost control, and financial planning aligned to safe staffing and support needs.
• Lead unit economics and service performance analysis, including rota efficiency, voids, empty rooms, and overall service sustainability.
• Work closely with the Development Accountant to ensure pricing models, service charges, and cost allocations accurately reflect the true cost of delivery.
• Build and maintain finance KPI dashboards in collaboration with Operations and the Senior Management Accountant.
• Support bids, retenders, and contract variations by providing robust costings, pricing models, and funding justifications.
• Analyse performance across block, spot, framework, and personal budget contracts, reconciling delivered versus commissioned activity.
• Support commissioner discussions around uplifts linked to inflation, National Living Wage, and changes in acuity.
• Work with the Financial Controller to ensure accurate and timely billing, with correct treatment of restricted, unrestricted, and deferred income.

About Certitude:

With a workforce of around 1,500 colleagues and a turnover of approximately £70m, Certitude combines strong financial foundations with a clear social purpose. While our roots are firmly in London, we are expanding beyond the capital, creating exciting opportunities to shape how financial insight supports sustainable growth and high-quality care.

We are proud of our values and the impact we make, and we are committed to equality, diversity, and creating a great place to work for our colleagues.

The successful candidate will:

• Be part-qualified and actively studying towards a recognised accountancy qualification such as ACCA or CIMA, or equivalent.
• Ideally bring experience from social care or another people-intensive, service-led environment, though strong candidates from other sectors are very much encouraged to apply.
• Have hands-on experience producing management accounts, with the ability to deliver clear, insightful commentary and demonstrate effective finance business partnering in support of budgets and performance.
• Be comfortable working across multiple cost centres and managing an expanding portfolio of services or departments, with the confidence to analyse trends, review financial performance, and present financial information to non-finance stakeholders.
• Be proactive, inquisitive, and willing to challenge the status quo, with the confidence to ask “why” and drive improvement.

This opportunity is being offered on a hybrid basis with the expectation you can visit their Balham High Road office a minimum of two days a week.

Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!

About Us 

The Good Ancestor Movement is a UK-based advisory and consultancy firm supporting individuals and organisations to redistribute wealth in ways that are reparative, regenerative and aligned with their deepest values. We work with wealth holders to challenge traditional models of accumulation and tax avoidance, and instead imagine futures where wealth actively contributes to social equity, economic justice, and ecological resilience.

We support clients to shift from extractive to regenerative practices, helping them translate their values into meaningful action through redistribution, reparations, and investment aligned with justice. 

Our programmes, like Reimagining Wealth, invite individuals to understand the wider impacts of their capital and take intentional steps toward responsible stewardship.

Good Ancestor Movement’s consultancy work includes strategy design, values-aligned redistribution planning, and building tools and systems that support collective accountability and transformative impact. We are committed to building a regenerative economy where wealth is mobilised in service of repair and liberation. 

Resource Mobilisation Team 

The Resource Mobilisation team at the Good Ancestor Movement helps liberate and steward financial flows in service of justice, reparation, and systemic change. The team works with wealth holders, funders, and movement partners to design values-aligned redistribution strategies, manage pooled funding vehicles, and co-create tools and practices that shift the culture of wealth. Our work includes grant and investment operations, grantee relationship support, community learning, and strategic resourcing design rooted in equity and care.

About Your Role

As a Resource Mobilisation Lead you will join our Resource Mobilisation team at Good Ancestor Movement in an exciting time for our organisation’s growth. You will be working closely with Kiki Mager, Director of Resource Mobilisation, although you will be working alongside our entire team and contribute to the organisation’s bold aims and ambitions within your role. 

After having run 5 cohorts of our political education journey Reimagining Wealth, we launched a trial community of practice for wealth holders collectivising them around a pledge to redistribute. This community of practice is called Catalytic Collective and includes a pooled resourcing vehicle, the Roots Fund, to which members commit funds which are then being redistributed through a participatory governance model, the Accountability Circle, led by movement leaders. We have just completed our first pilot year of this resourcing vehicle including the release of our first round of 3-year funding commitments. To ensure the ongoing feasibility of this vehicle we are looking for a passionate new team member to tend to the ongoing development and scaling of this work.

The Catalytic Collective, Accountability Circle and Roots Fund formed in response to findings of a research and report that we commissioned with Decolonising Economics into Resourcing the Solidarity Economy. This report is the bedrock for our emergent resourcing vehicle and wider organising of wealth holders around wealth redistribution and stewardship practices centred in collective liberation. It also informs our educational programmes, our consultancy offerings and Transformative Investment Practice development.

As our Resource Mobilisation Lead, you will primarily support the management and ongoing development of our resourcing vehicle with Catalytic Collective (CC), the Accountability Circle (AC), the Solidarity Partners (SP) receiving funds and our wider wealthholder community. Your roles here will include: 

• Liaison with our fiscal host Social Change Nest and ensuring processes and grantees (‘Solidarity Partners’) experiences are in alignment with our mission and intentions. 

• Relationship management and primary contact for Solidarity Partners 

• Leading the development and/or fine tuning of a grant management system (GMS) to improve oversight and streamline processes together with one of our movement partners and manage the GMS once implemented, particularly as the number of grants mobilised will increase.

• Supporting the AC with admin related tasks like the scheduling of meetings, direction on discussion points and the refinement of their own governance. 

• Administering CC agreements and resourcing commitments including confirming & signing funding agreements with CC members, sending out reminders about funding cycle renewal and exploring approaches to open up the resourcing pool for wider funders to contribute as a one-off without being a CC member.

• Notice, reflect on and feed into ongoing learning and development around the processes and systems in place and what might we need to consider to further improve these in alignment with our vision and mission. 

• Manage the process of mobilising resources from our wider wealth holder community and others to commit boldly.

• Support with story telling proposition and narrative pieces to support building momentum around the resourcing vehicle 

Alongside this workstream, you will also: 

• Steward our Capital Campaigns process to support ad hoc relational and strategic resource mobilisation opportunities meeting needs of aligned organisations in the new and regenerative economy space. 

• Contribute to ideation and creation of tools and practices that further activate and guide wealth holders and wealth advisors in their journeys towards just transition aligned redistribution and stewardship practices. 

About You

• You will care deeply about justice and the transition to a fairer economic system.

• Through your lived, academic and/or work experience you will deeply connect with the problems of the current system;

• You feel excited about contributing towards building life-affirming infrastructure for a young but growing social purpose organisation;

• You have the capacity to engage in self-reflection and a commitment to doing the work of embodying anti-oppressive practice;

• You can see yourself being comfortable communicating in a thoughtful and empathetic manner with a range of stakeholders across our community including: Movements, community groups and grassroots organisations; New Economy movement partners, wealth holders and wealth advisors; 

• You will not be tied to how things have always been done and will be excited to explore new and emerging concepts with a curious and open growth mindset.

• You have experience of (or are excited about) collaborating with or working in small emerging teams with ambitious goals and much experimentation;

• You are able to work independently to tight deadlines while working closely with colleagues, proactively communicating your needs and any changes to agreed timelines;

• You have experience of (developing and) administering funding or resourcing processes, are committed to critically reflecting on existing practices and you bring creativity and courage to implement change;

• You ideally have experience of managing CRM tools, digital community platforms such as Notion, Basecamp or Teachable, and developing and executing communications strategies;

We understand that the issues we work on disproportionately impact on low-income, marginalised and minoritised communities. We are an organisation led by a Black female founder and CEO and as an inclusive employer that values both lived experience and professional experience, we hope to be able to attract applicants from a range of backgrounds for this important role. You do not need to have a university degree for this role, nor is it essential for you to have experience in the new economy ecosystem: we care about your character, your experience and your ability to demonstrate leadership and practice personal growth. 

In their search for a new Head of Financial Planning and Analysis on a permanent basis, The National Archives are partnering with Robertson Bell.

The Organisation

The National Archives is home to 1,000 years of our nation's histories, from Domesday to Downing Street tweets, our vast collection of archival treasures is as varied as it is inspiring. 

Our mission is to collect and preserve the public record, to connect citizens with their history through unrivalled collections and to partner with archives everywhere. In 2038 we will celebrate the bicentenary of the founding of the Public Record Office, and our 2038 vision is for The National Archives to be the living digital archive of the state. 

With a highly motivated and engaged staff of around 650 based in a beautiful setting in Kew, The National Archives is a surprising and inspirational mixture of talents, from their world-leading experts in history, digital, technology, and conservation to their impressive operational teams delivering public services and providing leadership for the archives sector.  To find out more visit:

The role

Operating within the Finance and Performance Directorate, as Head of Financial Planning and Analysis, you will lead the Finance Business Partner and Senior Management Accounts team. You will develop the financial planning and analysis capabilities of the team that will better support financial decision making across the organisation and effective risk management.  You will lead on The National Archives' financial planning through Spending Reviews and Fiscal Events; ensuring these are reflected and managed internally through budgets, efficiencies and multi-year business planning.

Other responsibilities include:

• Leading the Finance Business Partner and Senior Management Accounts team, providing clear direction, coaching, and support to ensure high-quality professional finance support and advice is provided to the organisation and development of team members.
• Deputising for the Finance Director as required and help lead the Finance and Performance team through periods of change.
• Leading The National Archives' financial planning at single-year and multi-year levels Spending Reviews and other fiscal events.
• Overseeing the annual business planning process to ensure an effective process that allocates budgets and defines key business priorities, and building financial modelling capabilities to support senior managers.
• Delivering timely and accurate management accounts and re-forecasts, presenting key insights and recommendations to the Executive Team, Board, and Committees.
• Acting as a Finance Business Partner, supporting Directorates and budget holders to ensure financial responsibilities are understood, business cases are robust, and governance processes are followed.
• Building strong relationships with internal and external stakeholders, including Directors, Heads of Department, and HM Treasury, ensuring finance is trusted and influences decision-making.
• Promoting and realising the benefits of our ERP system across Directorates and the wider finance function.

Full details of the job role available in the candidate pack

The successful candidate will

• Be qualified with CCAB, CIMA or equivalent with significant financial experience over an extended period of time, including experience in a relevant strategic financial role.
• Have significant experience of leading and motivating a team of finance professionals to deliver against their personal and team objectives and promote excellence.
• Will be an initiative-taking and an effective organiser, which will allow you to work fluidly in a demanding environment, remaining flexible at all times.
• Have the ability to influence and make impact at senior levels and across the organisation through excellent interpersonal and communication skills including building and maintaining networks and relationships.
• Have an excellent personal presentation and written communication skills, including the ability to put complex financial issues into plain language for non-specialist audiences and build this capability within the team.
• Adopt a collaborative approach to problem solving and the ability to consider a number of options and scenarios in order to achieve effective outcomes.
• Have strong analytical skills to identify and interpret trends and improve financial forecast data.
• Be able to lead, promote and embed the use and value

The Social Interest Group (SIG) is partnering exclusively with Robertson Bell in the search for a Chief Financial Officer. SIG is a dynamic charity and social impact organisation committed to delivering high-quality services and sustainable impact across the communities it serves. With a focus on long-term growth, transformation and financial sustainability, SIG operates with professionalism, integrity, and a trauma-informed approach. The organisation is committed to fostering an inclusive, collaborative, and innovative culture that empowers staff and promotes excellence.

The Role

The Chief Financial Officer is a pivotal member of the Executive Leadership Team, reporting directly to the Chief Executive Officer. You will provide strategic and operational leadership across finance and procurement, ensuring robust financial governance and delivering high-quality insight to support organisational decision-making.

Key responsibilities include:

• Lead SIG’s financial strategy, planning, and operational delivery to drive organisational growth and sustainability.
• Advise the CEO, Board, and senior leaders on strategic financial decisions, presenting complex information in an accessible way.
• Lead financial transformation and improvement initiatives, optimising systems and infrastructure.
• Provide oversight of budgeting, financial reporting, forecasting, and risk management.
• Lead the Finance team, fostering a culture of accountability, innovation and continuous learning.
• Ensure compliance with statutory, regulatory, and charity finance requirements, upholding the highest standards of governance and stewardship of public funds.
• Support income generation, strategic partnerships, and long-term financial planning.
• Maintain and review risk registers, business continuity plans, and organisational performance frameworks.

Candidate Requirements

We are seeking a highly capable, strategic, and commercially aware finance professional with:

• Professional accountancy qualification (ACA, ACCA, CIMA) with full membership of a recognised body.
• Significant senior financial leadership experience in the charity or not-for-profit sector.
• Proven experience in strategic financial planning, budgeting, forecasting, and reporting.
• Experience of leading financial transformation and change programmes.
• Experience presenting complex financial information to Boards and non-financial stakeholders.
• Strong understanding of charity finance regulations, SORP, governance, and compliance.
• Exceptional analytical, project management, and strategic planning skills.
• Ability to lead, influence, and inspire cross-functional teams and senior stakeholders.
• Commitment to SIG’s values, trauma-informed approach, and inclusive leadership.

Desirable:

• Relevant postgraduate qualification in finance, leadership, or management.

• Experience of overseeing IT.

• Experience in income generation, business development, or securing external funding.

Location

Hybrid working with twice a week in-person attendance required at SIG’s head office in London.

Please submit your CV to Robertson Bell, SIGs exclusive recruitment partner.

Robertson Bell is delighted to be exclusively partnering with Ibstock Place School in the search for a Head of Finance. Ibstock Place is a leading independent co-educational school known for its strong academic performance, inclusive ethos, and commitment to providing an outstanding educational environment.

With significant investment in facilities and a continued focus on operational excellence, the School is seeking a commercially minded finance leader to play a key role in supporting its long-term financial sustainability and strategic ambitions.

The Head of Finance is a senior leadership position, reporting to the Bursar and working closely with Governors and budget holders across the School. You will provide strategic and operational oversight of the finance function, ensuring robust financial management, high-quality reporting, and effective governance.

Key responsibilities include:

• Lead and manage the finance team, including performance management, development, and succession planning.
• Oversee budgeting, forecasting, and financial planning processes, ensuring alignment with the School’s strategic priorities.
• Produce timely, insightful management information with clear narrative to support decision-making.
• Lead the preparation of statutory returns and annual accounts, ensuring compliance with all regulatory and reporting requirements.
• Manage the year-end process and act as the primary contact for external auditors.
• Maintain strong cash flow oversight and prepare accurate cash forecasts.
• Ensure effective financial controls, policies, and procedures are in place and continuously improved.
• Oversee the financial systems environment, ensuring it remains fit for purpose and fully utilised.
• Support and guide budget holders, promoting financial accountability across the School.
• Deputise for the Bursar on financial matters as required.

Candidate Profile

We are seeking a proactive, collaborative, and technically strong finance professional who can operate both strategically and hands-on.

Essential experience and attributes:

• A recognised professional accountancy qualification (ACA, ACCA, CIMA or equivalent).
• Proven experience in a senior finance leadership or management role.
• Strong track record of budgeting, forecasting, and financial reporting.
• Experience working with Boards, Governors, or senior stakeholders.
• Excellent understanding of financial controls, compliance, and best practice.
• Demonstrated ability to lead and develop teams effectively.
• Strong communication skills with the ability to present complex financial information clearly.

Desirable:

• Experience within education, charity, or not-for-profit environments.

Why Join Ibstock Place School?

• Opportunity to play a pivotal role in a respected and well-established independent school.
• Broad and varied remit with genuine influence across the organisation.
• Collaborative leadership team and strong organisational values.
• Chance to contribute to the continued development of facilities, services, and financial strategy.

Location & Working Pattern

The role is based on site at the School in Roehampton, South West London, with on-site presence expected to support close collaboration with stakeholders.

Alexandra Palace is partnering exclusively with Robertson Bell in their search for a permanent Financial Controller. Alexandra Palace is one of London’s most iconic destinations. For over 150 years, it has stood as a beacon of creativity, community and culture - home to world-first innovations, unforgettable entertainment and open access to green space across 196 acres of parkland in North London.

The Financial Controller is a key role within the Finance team, supporting the Finance Director to deliver a high-quality, efficient and forward-thinking finance function across a uniquely diverse, highly commercial and operationally complex organisation.

The role:

• Support the Finance Director in delivering a robust and effective finance function, providing technical expertise and operational leadership across the organisation.
• Lead the preparation of statutory financial statements and play a central role in managing the annual audit process, liaising with external auditors and stakeholders.
• Drive the implementation of a new accounting system, improving processes, reporting capability and financial insight across the organisation.
• Oversee balance sheet reconciliations, financial controls and process improvements to ensure accuracy, transparency and strong governance.
• Lead on payroll financial control and reporting, ensuring data integrity and robust processes.
• Prepare and monitor cash flow forecasts across multiple entities, identifying risks and supporting decision-making.
• Provide financial leadership on capital projects, supporting accounting and financial oversight of major developments on site.
• Ensure timely and accurate completion of VAT and other statutory returns.
• Support the development of the finance team, fostering a culture of continuous improvement, collaboration and strong financial awareness across the organisation.

The organisation:

Today, Alexandra Park and Palace Charitable Trust is the custodian of this extraordinary site. As a charity, they are committed to safeguarding its heritage while continually evolving their offer to meet the needs of today’s audiences and communities. More than 4 million people visit each year to enjoy a dynamic mix of live events, festivals, exhibitions, learning and engagement programmes and community initiatives.

Operating with a blended income model - combining commercial income, public funding and philanthropic support the organisation offers a complex, engaging environment where finance plays a crucial role in enabling sustainable growth and delivering public value.

Essential criteria:

• Qualified accountant (ACA, ACCA, CIMA or equivalent) with significant relevant experience
• Demonstrable experience in a Financial Controller or similar role within a complex organisation
• Experience preparing statutory accounts within the charity / not-for-profit sector
• Experience managing external audits and working closely with auditors
• Strong financial control and balance sheet management experience
• Experience leading or supporting finance system implementation or process improvement
• Proven line management experience and ability to develop teams
• Excellent communication skills with the ability to explain financial information to non-finance stakeholders

This role will be based at Alexandra Palace with regular on-site presence required to support collaboration across the organisation.

The closing date for applications is 12th March, with first stage interviews scheduled for 19th–20th March and second stage interviews 26^th-27th March.

Applications will be reviewed on a rolling basis ahead of the closing date, so please submit your CV to Robertson Bell, the exclusive recruitment partner, to be considered.