Digital communication manager jobs in Pimlico, greater london

Salary: £42,000–£47,000 (fixed)
Location: London, hybrid working with a minimum of one day per week in the office
Hours: Full-time, 35 hours per week

Build the future of individual giving
An international charity supporting people working at sea is seeking an Individual Giving Manager to lead a step-change in how individual fundraising is planned, delivered and grown.

Individual giving is already generating around £450k per year, with clear ambition to increase this by £100k per year over the next two years. Appeals, digital income and event-driven donations are in place, but there is no single, coordinated strategy or supporter journey. This role exists to design and deliver that strategy.

You will have the opportunity to build strong foundations, introduce clearer processes and automation, and bring coherence to supporter communications and stewardship. There are immediate opportunities for growth, alongside longer-term strategic development.

What you will do

• Design and deliver a clear, ambitious individual giving strategy to grow income and improve supporter retention
• Lead multi-channel appeals and campaigns, including seasonal and end-of-financial-year activity
• Develop coordinated donor journeys across direct mail, digital, events and regular giving
• Improve segmentation, targeting and use of insight to increase engagement and return on investment
• Make effective use of CRM and email marketing systems to support growth and automation
• Oversee supporter care, ensuring timely, accurate and thoughtful responses to supporters
• Manage legacy and in-memoriam fundraising, strengthening and refining existing pipelines
• Work closely with marketing, data and finance colleagues to ensure strong infrastructure and reporting
• Build processes that enable the programme to scale sustainably over time

About you
You will bring:

• Significant experience in individual giving or direct marketing fundraising
• A strong track record of developing and delivering income-generating campaigns
• Strategic thinking combined with the ability to build practical systems and processes
• Confidence using data and insight to shape decisions and improve performance
• Excellent written communication skills and an understanding of supporter motivation
• A collaborative approach and empathy with a mission-driven organisation

Why join
You will be joining a collaborative and supportive team with a strong culture and clear ambition. This role offers genuine ownership, the chance to professionalise an important income stream, and the opportunity to make a meaningful difference to people working in some of the most challenging conditions in the world.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Education Development Officer (part-time, Monday–Wednesday)

Job Type: Permanent

Hours: 21 hours per week (Monday–Wednesday). This role is offered as part of a job share, with the postholder working alongside an existing Education Development Officer who works 2 days per week.

Department: Education and Training / Professional Learning and Development (PLD)

Salary: £18,266.40 pro rata (FTE £30,444)

Reports to: Head of Professional Learning and Development

Location: Hybrid – CoSRH Office (London Bridge) and home working

About You

Do you have a proven track record of operationally managing the end-to-end delivery of education and training programmes from conception to execution and evaluation? If so, we’d love to hear from you?

You must be a motivated and proactive individual who is able to work with a range of stakeholders to deliver our organisation's PLD portfolio and growth initiatives. The role requires an individual with the drive to create, deliver and maintain a comprehensive portfolio of programmes that support the continuous professional development of healthcare professionals working in sexual and reproductive healthcare.

This post is part of a job share arrangement. You will work closely with the other Education Development Officer to ensure continuity, handover and shared ownership of the PLD portfolio. This will require strong communication, collaboration and planning to ensure seamless delivery across the week.

The Role

As the Education Development Officer (EDO), you’ll work closely with CoSRH staff, clinical subject matter experts, organisational partners and suppliers to help develop, design, build and maintain the delivery of high-quality education and training programmes and resources. Working as part of a small, dynamic team you will enjoy the pace of a varied portfolio of activities as well as offering excellent member and learner services. 

In this role, you will be successful if you are able to:

• Deliver education programmes smoothly and consistently, with excellent learner experience
• Build trusted relationships with clinical and internal stakeholders
• Balance operational delivery with continuous improvement and innovation

You’ll….

• Work with a range of stakeholders to develop and maintain innovative learning programmes that include quality, relevant content that enhance CoSRH visibility and stakeholder engagement.
• Negotiate and manage relationships with a variety of suppliers including internal service suppliers (such as members support, marketing, business development, finance) as well as clinical and educational subject matter experts.
• Support the best user experiences for learners, candidates and trainers. This will include dealing with enquiries, the processing of application and member support tickets.
• Work with digital learning technologies, including database, learning management systems, mentoring platforms.
• Use data and other information to measure and report on performance to determine educational impact, stakeholder satisfaction and return on investment.

You will have:

• A degree level qualification or equivalent experience. 
• Experience within a busy professional learning and development function for a minimum of 3 years.
• A strong operational management approach with the ability to coordinate multiple complex programmes simultaneously.
• Experience in developing learning that is delivered in-person and through a variety of digital systems.
• The ability to work independently in a pressurised environment to successfully manage a busy workload as well as being a proactive, considerate team member.
• The ability to assimilate information effectively and to offer creativity and problem solving to mitigate risks and issues.
• Excellent communications and interpersonal skills with a range of stakeholders with the ability to confidently report on their portfolio.
• Excellent Microsoft Office skills, in particular knowledge of Office 365

 Desirable:

• Project Management/Coordination qualification
• CIPD Certificate in Training (or equivalent)

We will offer you:

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.

 

Job Description

The Lord’s Taverners exists to positively impact the lives of young people facing the challenges of inequality. Through inclusive and transformative cricket programmes, we empower young people with disabilities and from disadvantaged communities across the UK and beyond.

We are now seeking a skilled and proactive Management Accountant to join our Finance and Operations Directorate and play a pivotal role in strengthening our financial insight, supporting strategic decision‑making, and ensuring the organisation’s financial resilience.

As outlined in the job description, this role is central to “delivering timely, accurate, and insightful management information to support effective strategic decision‑making across the organisation” and to “maintaining robust financial accounts, ensuring that all financial data is reliable and up to date.”

 

The Role

This is a key position within the charity, responsible for producing high‑quality management information, partnering with budget holders, and driving continuous improvement in financial systems and processes.

You will lead the month‑end process, oversee cashflow forecasting, support the annual budget cycle, and develop financial models to inform strategic decisions. You will also deputise for the Director of Finance and Operations when required, ensuring continuity and operational resilience.

The role includes line management of the Senior Finance Officer and the opportunity to contribute to cross‑organisational projects, including impact measurement, funding bids, and organisational change initiatives.

About You

You will be a qualified and experienced management accountant (CCAB, CIMA or equivalent) with a strong track record of producing high‑quality financial analysis, business partnering, and driving improvements in financial systems.

You will bring:

· Substantial post‑qualification experience, ideally within the charity or not‑for‑profit sector

· Experience designing management accounts, dashboards and KPI reporting

· Strong financial modelling skills and advanced Excel capability

· Experience leading or contributing to digital transformation or process improvement projects

· The ability to translate complex financial information for non‑financial colleagues

· Experience preparing financial statements and supporting audit processes

· Knowledge of charity SORP and sector specific compliance requirements

At Lord’s Taverners, sport is a means to an end. We are looking for people who share our belief in sport’s power to change lives, and who are motivated by impact, inclusion and opportunity for young people.

Above all, you will be motivated by our mission and aligned with our values: We Include, We Inspire, We Empower.

Safeguarding

 

Our organisation is committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment.

This role requires an enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974. In line with statutory guidance, applicants do not need to disclose youth cautions or any protected convictions or cautions.

As part of our safer recruitment practices, an online search will be carried out on all shortlisted candidates.

Benefits

 

· 25 days annual leave + Bank Holidays

· Five additional days between Christmas and New Year

· 6% pension contribution

· Group income protection

· Critical illness cover

· Life assurance

· Health Cash Plan

· Enhanced maternity and paternity pay

· Employee Assistance Programme

· Two volunteering days

· Birthday day off

· Season ticket loan

· Flexible working

· Wellbeing plan

Deadline for applications: Sunday 12 April
First stage interviews: 20–22 April
Second stage interviews: 27–29 April

Harris Hill are delighted to be partnering with a great charity to recruit the Individual Giving Manager in order to lead the strategy to grow the charity individual supporter base. You’ll craft compelling campaigns, build meaningful donor relationships, and unlock new opportunities for income growth.

Key responsibilities:

• Develop and deliver an ambitious Individual Giving strategy
• Lead multi channel fundraising campaigns (digital, direct mail, events)
• Grow donor acquisition, retention, and engagement
• Use data and insights to optimise performance and increase impact
• Manage legacy and in-memory giving programmes
• Create inspiring, emotionally compelling communications
• Collaborate with internal teams and external partners
•  

What You’ll Bring

• Proven experience in individual giving or direct marketing
• Strong track record delivering successful fundraising campaigns
• Excellent communication and storytelling skills
• Data-driven mindset with experience using CRM and analytics tools
• Creativity, initiative, and a passion for innovation
• Empathy for our mission and the people we serve

Full job description available upon request.

Salary: £42,000- £47,000 per annum (depending on experience)

Contract Type: permanent, full time , hybrid working 1 day in the office

Location: London,  

Application: Cv and Supporting statement to

Deadline: 22nd April at 9am

Interviews: Tues 5th or Wed 6th May

2nd round interviews: Monday 11th or Tuesday 12th May

Harris Hill Charities Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Individual Giving Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

About the Role

We are looking for an experienced Individual Giving Manager to lead the development and delivery of our supporter acquisition and retention strategies. This is a full time, permanent role working on a hybrid basis with 2 days per week in our London office.

This is a varied and hands-on role where you will lead multi-channel campaigns, driving supporter growth, income and lifetime value.

The Individual Giving & Legacies team is a key driver of voluntary income at Sense. We are an ambitious and growing team, focused on increasing supporter engagement and long-term income. You will play a key role in shaping our individual giving programme, testing new ideas, improving performance and ensuring our supporters feel inspired and connected to our work.

Key Responsibilities

• Develop and deliver supporter acquisition and retention strategies, plans and budgets.
• Lead multi-channel fundraising campaigns across direct mail, digital, DRTV, telemarketing and face-to-face.
• Drive income growth and maximise value of supporters.
• Develop engaging fundraising propositions and creative campaign content.
• Lead ongoing testing, learning and innovation across products, audiences and channels.
• Manage income and expenditure budgets, with responsibility for forecasting and reporting.
• Build and manage relationships with external agencies and suppliers.
• Collaborate across fundraising, marketing and the wider organisation to identify new opportunities.
• Ensure all activity is compliant with fundraising regulations and data protection legislation.

About You

We’re looking for a confident and data-driven fundraiser with strong experience in individual giving and direct marketing. You’ll be both strategic and hands-on, comfortable managing campaigns end-to-end while continuously improving performance through insight and innovation.

You will bring:

• Proven experience delivering successful individual giving or direct marketing campaigns.
• Strong multi-channel experience (e.g. direct mail, digital, DRTV, telemarketing, face-to-face).
• Experience managing budgets, forecasting and reporting on performance.
• Strong analytical skills, including segmentation, targeting and campaign optimisation.
• Experience managing agencies and external partners.
• Excellent communication and stakeholder management skills.
• Experience leading or mentoring team members.
• Experience with prize-led fundraising would be beneficial but is not essential.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview, in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE (pro rata)
Location: Remote, UK-based
Hours: Part time, 20 hours per week (4 hours per day)
Contract: Permanent
Closing Date: Sunday 3 May 2026
Interviews: Mid May via video

About the role

mySociety is a purpose-driven charity using digital tools to strengthen democracy and transparency. This role sits at the heart of user experience across key public-facing platforms.

You will manage a varied caseload of enquiries, ensuring users receive timely, clear and effective support while identifying and handling sensitive or high-risk cases appropriately.

Key responsibilities include:

· Managing incoming enquiries across services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem

· Triaging, prioritising and responding to user queries efficiently

· Identifying and escalating high-risk, safeguarding or data protection issues

· Providing clear guidance to users, including those in complex or difficult situations

· Maintaining accurate records and ensuring enquiries are followed through to resolution

· Identifying trends or recurring issues to support service improvements

· Updating help content, guidance and internal documentation

· Working collaboratively with technical and programme teams

About you

You will be an organised and proactive individual with strong judgement and the ability to manage a high volume of enquiries.

You will have:

· Experience providing user support within digital or information-heavy environments

· Ability to recognise and manage sensitive or high-risk cases

· Knowledge of data protection principles in a support or case-handling setting

· Excellent written communication skills with a clear and empathetic approach

· Experience managing multiple enquiries and meeting deadlines

· Strong organisational skills and attention to detail

· Confidence working remotely within a collaborative team

Desirable:

· Experience using helpdesk systems such as Zendesk or Freshdesk

· Experience supporting digital platforms or public-facing services

· Experience contributing to user guidance or knowledge bases

· Interest in civic technology or public interest services

About mySociety

mySociety is a purpose-driven charity that builds digital tools to help people engage in democracy, improve transparency and strengthen communities. They are a fully remote organisation with a collaborative, supportive culture and regular in-person team meetups.

Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

The Programmes Coordinator plays a central role in delivering our community-based services. You will coordinate and support the delivery of programmes, peer-support groups, drop-ins, and activities, while managing referrals and supporting accessible, person-centred service delivery.

ALAG is a user-led, pan-London membership charity supporting autistic adults without a learning disability. The Autism Hub sits under ALAG and provides advocacy, peer support, counselling, advice, activities, and training—connecting people to services that improve wellbeing and quality of life.

Key Responsibilities

• Coordinate referrals, assessments, and service allocation
• Organise groups, drop-ins, and community activities
• Support delivery of counselling and advocacy services
• Manage schedules, bookings, venues, and online sessions
• Handle enquiries, inboxes, and appointment coordination
• Maintain accurate records and support reporting (GDPR compliant)
• Support service users with access, adjustments, and signposting
• Liaise with staff, volunteers, and external partners
• Monitor capacity and escalate risks or issues

About You

Essential

• Experience in administration, coordination, or similar role
• Experience in community, voluntary, health, or social care settings
• Understanding of autistic/neurodivergent needs
• Strong organisation and communication skills
• Confident IT skills (databases, email, online platforms)
• Commitment to inclusive, person-centred practice

Desirable

• Lived experience of autism
• Experience coordinating groups or supporting volunteers
• Knowledge of local services

Additional Information

• Community-based role with some evening/weekend work (with notice)
• Training and development provided

The Talent Set are delighted to partner with a fantastic charity Interim Community Fundraising Manager role on an initial 3-month interim contract basis. This vital position involves leading community engagement initiatives to support the organisation’s fundraising goals, driving positive impact within local communities.

 

Key Responsibilities

· Plan, develop, and execute community fundraising strategies to meet organisational objectives.

· Build and maintain effective relationships with community groups, stakeholders, and partners.

· Manage and support fundraising campaigns, ensuring compliance with relevant regulations.

· Monitor and evaluate the success of community engagement activities, providing insights and reports to senior management.

· Collaborate across teams to maximise fundraising opportunities and community involvement.

· Ensure all activities reflect the organisation’s values and promote inclusive participation.

 

Person Specification

· Proven experience in community fundraising or similar roles within the charity sector.

· Excellent communication and relationship-building skills.

· Skilled in developing and managing engaging campaigns and events.

· Strong organisational abilities with the capacity to manage multiple projects simultaneously.

· Demonstrates a collaborative approach with a commitment to inclusivity and community focus.

· Adaptable and proactive, with sound judgement and problem-solving skills.

 

What’s on Offer
Salary: £181.74 daily rate + £27.26 daily holiday (£209 total PAYE)

Contract: 3 months contract

Hybrid- London

 

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We are a Grant making Charity that helps individuals and dependants who are not able to work due to illness, injury and or infirmity. We help people across the industry, although, any applicant needs to have worked within the entertainment industry for at least seven years. In addition to our main fund we also offer emergency crisis grants and benefits advice and support. The Fund plays a leading role in Acting for Others, a charity made up of a network of theatrical charities aimed at fundraising to provide support to people in the profession who are experiencing difficulties.

We are a charity that also owns and manages a multi-tenant building in London, providing space to other charities, and businesses. As landlords, we’re responsible for the day-to-day running of the building, co-ordinating maintenance and looking after our service maintained offices on the 2nd floor.

The Royal Theatrical Fund is a Charity incorporated with a Royal Charter. The charity was established by Charles Dickens in 1839, a new Royal Charter with a wider remit was granted in 1974.

The anticipated split between the areas of work 70% grant applications, 20% office management, and 10% fund raising activities.

Duties and Key responsibilities:

• The role will be to co-ordinate the grant-making operations, working closely with the Grant Manager/Welfare Advisor in processing all Grants and collating all  relevant information for presentation at the Fund’s monthly Board meeting.
• Dealing with general enquiries for support and assisting people to apply, offering a friendly supportive ear to people who call.
• Entering Information on the database.
• Assisting in the management of the building, monitoring and ensuring all health & safety policies are followed, including managing cleaning and maintenance companies.
• Assisting with the events including Acting for Others fundraising activities.

Knowledge, Skills and Experience:

Essential-

Clear and confident  written and verbal communication skills

Numeracy skills to be able to assess income and expenditure and handle budgets

Strong time management and organisational skills

Ability to prioritise and meet deadlines

Understanding of data protection legislation and the principles of confidentiality

Experience of using CRM databases

Proficiency using Microsoft Office Suite (Word, Excel, Outlook, Teams)

Experience of working in a grant making charity

Understanding of the difficulties faced by people on a low income

Desirable-

Experience of using Beacon CRM/Salesforce

Experience of working in the entertainment industry.

Other Requirements-

Satisfactory DBS check

Willingness to work on occasions outside of normal office hours

Benefits:

25 days holiday plus bank holidays per annum (pro rata)

Normal Hours: 9.30am to 4.30pm

Benenden Health Care Insurance

Pension: Peoples Pension Company contribution 5%

 

First Step Trust is a charity and social enterprise with over 30 years’ experience supporting people who are furthest from the labour market to gain skills, confidence and move into employment.

We combine social impact with commercial enterprise, delivering training programmes, social enterprises and innovative virtual reality learning tools that create real opportunities for disadvantaged learners.

We are now looking for a Head of Commercial to lead the next stage of our growth.

This is a senior leadership role with responsibility for driving commercial income across our social enterprises and developing new revenue streams, including the commercial licensing of our virtual reality training products.

You will oversee a portfolio of social enterprise businesses, supporting project managers to increase sales, improve performance and ensure the businesses are operating effectively. Alongside this, you will identify and develop new commercial opportunities, partnerships and routes to market.

As a member of the Senior Leadership Team, you will play a key role in shaping the organisation’s strategy and helping us achieve our ambition that 60% of our income will come from commercial activity by 2030.

We are looking for someone who brings strong commercial acumen and a proven track record of generating income, alongside the ability to lead and develop teams. You will be comfortable working at both a strategic and operational level, with the confidence to drive growth while maintaining a clear focus on social impact.

This is an exciting opportunity to take on a leadership role where you can shape commercial strategy, grow innovative services and make a real difference to people’s lives.

For full details of the role and how to apply, please see the recruitment pack.

We have an exciting opportunity for an experienced Salesforce Administrator to play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations. 

Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation. 

This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required. 

About you 

You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine. 

About us 

Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background. 

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Pension scheme 

• Flexible working, with occasional travel 

Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference. 

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

The Senior Advice Worker – SEND will be the specialist and subject expert in Special Educational Needs and Disabilities and kinship care. You’ll provide 1:1 advice directly to kinship carers on all issues that impact on their caring role.

You will often be supporting kinship carers in high crisis. It will be part of your job to calm a situation quickly and support people to communicate what they need so you can provide personalised in-depth advice.

You’ll provide advice by phone, video calls and email, but you’ll also need to be able to respond to text, WhatsApp and online chat and other channels as we develop the service.

You’ll specialise in providing advice and information to enable kinship carers to support children with SEND needs, including speech, language and communication difficulties, social, emotional and mental health challenges, specific learning difficulties, and autism.

This will include advice and casework to support kinship carers to navigate the education system, understand Education, Health and Care Plan processes and access support from schools, children’s services and CAMHS.

As subject expert, you’ll provide expert input to the development of written information and resources and the development and delivery of specialist training for kinship carers.

Key responsibilities include:

• Respond to enquiries through a range of incoming channels. This includes taking calls on our advice line, as well as responding to enquiries submitted through our website, via internal referral or other channels.
• Provide high quality advice and information to kinship carers on their rights, entitlements and responsibilities in relation to welfare benefits, local authority allowances, support from children’s services, relevant legal orders, sources of educational, parenting and legal support and other issues that may be required.
• Assess vulnerability and risk to prioritise and respond to kinship carers’ issues in a timely manner.
• Research individual cases and identify possible courses of action.
• Address all safeguarding concerns in line with policy.
• Facilitate access to our advice service for people with diverse needs, e.g. by using appropriate translation services or assistive technology.
• Adapt communication style to respond appropriately to differing needs.
• Provide advice in a format that is manageable and understandable for the individual kinship carer.
• Apply agreed Kinship models of practice as appropriate, e.g. taking a trauma-informed approach.
• Provide specialist advice and casework on SEND-related issues. This may involve:
  • providing additional advice or support to enable a client to take action
  • undertaking follow-up action on behalf of the client to move the case on, e.g. negotiating with third parties
  • taking on complex casework to pursue significant outcomes for the client or strategic impact for all kinship carers

• Proactively update colleagues across Kinship on relevant updates in the SEND landscape, providing guidance to teams.

• Work closely with training colleagues to develop, create and occasionally lead training sessions to support kinship carers to navigate the SEND system.

Essential requirements include:

• Minimum of 2 years’ recent experience of delivering in-depth advice work on complex social welfare legal issues (e.g. benefits, housing, education or social care) to members of the public.

• Experience of giving both telephone and written advice.

• Either significant knowledge of and expertise in the SEND system and SEND-related issues, with the ability to develop expertise in kinship care advice; or, Significant knowledge of and expertise in kinship care advice, with substantial knowledge of SEND-related advice issues and the ability to become an expert in SEND advice for kinship carers.

• A demonstrable knowledge of relevant sources of advice and information. 

• Knowledge and evidence of good understanding of safeguarding issues and good practice.

• Proven understanding of the importance of confidentiality and a non-judgmental approach.

• Experience and confidence in development of resources

• Experience of effective management and supervision of staff, projects and/or services.

• Experience using Case Management Systems and/or Customer Relationship Management (CRM) platforms.

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts.

Key dates:

• Application deadline: Monday 20 April 2026, 12pm
• First interview: w/c 4 May 2026 (online)
• Second interview: w/c 11 May 2026 (if required)

How to apply:

Please apply for the role of Senior Advice Worker - SEND by sending a CV and answering the questions below. The deadline is 12pm on Monday 20 April 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons. Please ensure you have read the application timelines.

Please provide a cover letter answering the following 4 questions (up to 250 words per answer):

1. Give an overview of how your experience, qualifications and training equip you for the role of Senior Advice Worker - SEND.
2. Explain why you want to work for Kinship.
3. What are the key skills and personal attributes that you would bring to the role?
4. What do you see as the most significant advice issues confronting kinship families navigating the SEND system?

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Learning and Insights Manager

Location: Hybrid, minimum 2 days per week in our office in London

Salary: £37,000 - £39,000 per annum

Vacancy Type: Permanent, full-time
Please note that Blagrave is currently trialling a four-day working week. At present, full-time hours total 32 per week. This arrangement may change following the outcome of the trial and could increase to a maximum of 37.5 hours per week.

Closing date: 30th April 2026

The Blagrave Trust is a charity that funds and collaborates with partners to bring lasting change to the lives of young people. We invest in young people as powerful forces for change and act upon their right to be heard in pursuit of a fair and just society.

We are committed to centring the voices of young people and those affected by the issues we work on. Our board and staff team bring lived and learnt experience that supports our mission. We listen closely to young people, partners and communities to better understand the realities they face and the systems that shape them.

Blagrave will launch a new organisational strategy in June 2026 that will guide our approach over the coming years.

About the role

As Blagrave prepares to launch our new strategy in 2026, this role will help ensure that learning informs our decisions and strengthens our work. The Learning and Insights Manager will support the development and implementation of our emerging impact framework, evaluating evidence, stories and reflections from young people, partners and colleagues to help us understand what is working, what is not, and what this means for our future.

The role is primarily internal (around 70% of your time). You will lead our learning processes, create meaningful spaces for reflection, and develop practical tools that help colleagues learn, adapt and act. You will ensure that insights are captured, synthesised, shared and used across the organisation, from day-to-day practice through to strategic decisions.

You will also help us communicate what we are learning to the wider sector (around 30% of your time). Through reflection pieces, identification of sector-relevant events, and collaboration with partners and funders, you will support Blagrave to be part of meaningful sector wide conversations.

If you are curious, collaborative and motivated by the belief that good learning leads to better outcomes for young people, this role offers a real opportunity to shape change within Blagrave and beyond.

We recognise this is a broad role. Final responsibilities and priorities will be shaped together with the postholder based on their strengths, experience and workload capacity.

Essential skills, knowledge and experience

• Experience working with qualitative and quantitative information to support insight generation (through research or equivalent practical experience).
• Experience designing and facilitating organisational learning processes and reflective spaces.
• Able to present data clearly and in a compelling manner for different audiences (written and verbal).
• Ability to synthesise complex information into clear, actionable insight.
• Ability to identify themes, patterns and connections across programmes and learning sources.
• Strong communication and writing skills, able to summarise learning clearly for different audiences.
• Experience supporting teams to learn, adapt and embed reflective practice in day-to-day work.
• A proactive, thoughtful problem solver able to balance reflection with practical action.
• Comfort with ambiguity and an iterative, learning-oriented approach.
• Digital literacy skills, including the ability to use simple tools for organising information, creating basic dashboards or summaries, and supporting light-touch knowledge management (e.g., shared drives, spreadsheets, survey tools).
• Experience communicating learning or insight externally (e.g., blogs, reflection pieces, sector discussions).
• Comfort organising information using simple knowledge-management tools (e.g., shared drive structures, basic templates, or light-touch digital tools).

Why Blagrave

At Blagrave, you will be part of a dedicated team focussed on work that matters. You’ll also get a package that includes:

• competitive salary
• coaching, training and support to help you develop
• 25 days annual leave + company closure between Christmas and New Year’s + bank holidays
• Flexible working and the option for extended remote working

To Apply

If you feel you are a suitable candidate and would like to work for Blagrave, please click apply to be redirected to our website to complete your application.

Our Commitment to Equity, Diversity and Inclusion

Blagrave is committed to equity, diversity, and inclusion. We expect all staff to actively engage in anti-oppressive and anti-racist practices and contribute to creating an inclusive environment for all, including young people and partners.

Safeguarding Statement

We are committed to creating safe environments for young people and partners. All staff share responsibility for promoting safety, noticing concerns, and acting in line with our safeguarding policy. All job offers are made subject to appropriate background checks.

Candidates must be eligible to work in the UK.

This role is subject to a Basic DBS check and 2 references.

THE ROLE

Job Title: Head of CRM

Reports To: Chief Executive

Location: Remote and hybrid working (occasional travel to SportsAid Head Office)

Salary: £60,000 per annum FTE; pro-rated to £36,000 per annum for 3 days/week

Contract: Permanent; part-time

Hours of work: Part-time position, approx. 21 working hours a week (3 days per week), some evening work may be required from time to time, reasonable flexible work options are available.

CONTEXT & PURPOSE OF ROLE

SportsAid is currently implementing Salesforce Nonprofit Cloud as our new organisation-wide CRM platform to strengthen engagement with athletes and their parents/care-givers, supporters and funders, partners, alumni, volunteers and other key stakeholders.  The Head of CRM will provide strategic and operational leadership for the charity’s CRM function.  

Initially the focus of the role will be to realise the value of the implementation, including adoption, embedding ways of working and processes across teams, improving data quality, refining reporting, ensuring good system governance and optimising organisation-wide usage. 

Longer term, the role will develop and lead a CRM roadmap, identifying priorities and enhancements for future development and planning the strategic evolution of our new CRM ecosystem and long-term sustainability of our Salesforce Nonprofit Cloud platform.

You will lead organisational change, embed best practice CRM processes, ensure high-quality data governance and maximise the value of CRM insights to support fundraising, programme delivery, marketing, partnerships and impact reporting.

BACKGROUND

Founded in 1976, SportsAid is a national charity that provides recognition and financial help to emerging young talented sports people – the next generation of British sporting heroes and heroines – often at a crucial time in their personal and sporting development. 

SportsAid’s Mission is to champion and support the next generation of athletes to fulfil their potential in sport and life.

We put athletes first.  We champion fairness and inclusion.  We work together.  We are ambitious and accountable. 

We bring together partners, supporters and alumni to provide financial help, trusted guidance and belief – particularly at the moments when staying in sport becomes hardest.  For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars. 

SportsAid manages and delivers several programmes of support including SportsAid Athlete Awards, the Talented Athlete Support Scheme (TASS), the Diploma in Sporting Excellence (DiSE) and Backing The Best.

KEY RESPONSIBILITIES

 CRM Strategy & Leadership

• Champion CRM adoption across all function areas.
• Serve as the internal subject matter expert on CRM best practice.
• Lead continuous improvement and optimisation of the platform.
• Develop and deliver a multi-year CRM roadmap aligned to organisational strategy.
• Act as Product Owner for Salesforce Nonprofit Cloud.

 Salesforce Nonprofit Cloud Implementation & Optimisation

• Lead final configuration, rollout and optimisation of:

• • Constituent management
  • Fundraising and donation management
  • Grants management
  • Beneficiary engagement
  • Programme and impact tracking

• Configure and manage:

• • Custom objects, fields, page layouts, record types
  • Validation rules and automation
  • Reports and dashboards
  • Permission sets and role hierarchy

• Oversee integrations (eg website forms, email marketing platforms, finance systems, payment gateways).
• Manage sandbox environments, release cycles and change control.
• Liaise with external Salesforce implementation partners where required.

 Data Governance & Compliance

• Develop and enforce data governance policies and procedures.
• Ensure compliance with:

• • UK GDPR
  • Fundraising Regulator guidance
  • Charity Commission reporting requirements

• Maintain data integrity, security and role-based access controls.
• Implement duplicate management, data cleansing and quality assurance processes.
• Develop data retention and archival policies.

 Reporting, Insight & Impact Measurement

• Develop organisation-wide reporting frameworks.
• Build dashboards to support:

• • Fundraising performance
  • Beneficiary progression
  • Partner engagement
  • Impact reporting

• Ensure reliable KPI tracking aligned to Board reporting requirements.
• Support data-driven decision making at SMT and Board level.

 User Adoption & Training

• Develop and deliver a CRM training strategy for all staff.
• Create user guides, process documentation and onboarding materials.
• Provide ongoing support and troubleshooting.
• Establish and support CRM ‘champions’ (super-users) across function teams.
• Monitor adoption metrics and address any resistance to change.

 Supplier & Stakeholder Management

• Manage relationships with Salesforce partners and third-party vendors.
• Oversee licence management and budget control.
• Contribute to digital transformation projects across the charity.

ESSENTIAL SKILLS & EXPERIENCE

 Experience

• Substantial experience of a similar role within a UK charity (essential).
• Experience with:

• • Marketing Cloud Account Engagement (Pardot)
  • Experience Cloud
  • Payment integrations (eg Stripe, FinDock)
  • Grants management workflows

• Experience managing small CRM or data teams.
• Understanding of impact measurement frameworks in sport or social change.

Salesforce & Technical Expertise

• Significant experience administering Salesforce Nonprofit Cloud (or NPSP).
• Salesforce Administrator certification (ADM-201); ideally Salesforce Advanced Administrator certification.
• Strong understanding of:

• • Data model architecture
  • Schema design and object relationships
  • Flow automation (Salesforce Flow)
  • Validation rules and approval processes
  • Reports and dashboard development

• Familiarity with managing integrations using APIs, middleware or tools such as:

• • REST/SOAP APIs, Zapier or similar
  • Marketing automation integrations

• Experience in implementing and managing Salesforce Applications.
• Experience managing CRM data migrations.
• Understanding of role hierarchy, profiles and permission sets.

 CRM Leadership Experience (ideally involving Salesforce)

• Proven experience leading CRM implementation or major system transformation.
• Experience developing CRM strategies in a UK charity, membership or sport organisation.
• Experience driving organisational adoption and behavioural change.
• Demonstrable success improving CRM data quality and insight capability.

 Data & Governance

• Strong understanding of:

• • UK GDPR and data protection principles
  • Data governance frameworks
  • Information security best practice

• Experience implementing data quality monitoring processes.

Project & Change Management

• Experience managing system rollouts and phased releases.
• Familiarity with Agile or iterative delivery approaches.
• Strong stakeholder engagement skills across technical and non-technical audiences.
• Ability to translate operational needs into technical CRM solutions.

 Communication & Leadership

• Excellent written and verbal communication skills.
• Ability to influence senior leaders and Board members.
• Strong facilitation and training capability.
• Collaborative, solutions-focused and pragmatic approach.

 Personal Attributes

• Strategic thinker with strong operational delivery capability.
• Highly organised with attention to detail.
• Comfortable working in a growing and evolving organisation; happy to be ‘hands on’.
• Passionate about the power of sport to change lives.
• Committed to inclusion, diversity and safeguarding principles.

WHAT WE OFFER

• The opportunity to lead SportsAid’s digital transformation to ensure the charity is enabled to make a lasting impact on the lives of young athletes and their families.

• A collaborative, supportive working environment where your ideas and contributions are valued.

• Professional development opportunities to enhance your skills and grow within the role.

• Flexible working: reasonable flexible, remote and hybrid working options are available.

• Salary: a FTE salary of £60,000 per annum; pro-rated to £36,000 for 3 days/week.

• Pension: SportsAid makes a contribution of 3%, and the employee makes a minimum contribution of 5%.

• Healthcare: membership of the SportsAid private health insurance scheme is available for the employee with premiums paid by SportsAid.

• Cycle to Work Scheme: available to all staff. 

• Death in Service Benefit: inclusion in company scheme. 

• Season ticket loan: an interest free loan is available to all staff.

• Holidays: 25 days per year, plus Bank Holidays, increasing by 1 day for each year of service, up to 30 days (pro-rated for part-time roles). 

APPLICATION PROCESS

Please apply with your CV and a one page cover note on how you meet the essential criteria – the application deadline is by 5pm on Friday 17th April 2026.

On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete.  Shortlisted applicants will be notified by Wednesday 22nd April 2026 to have a preliminary online conversation with the recruiting panel (including the Chief Executive and the database implementation consultant).

Interviews will be held in person on Thursday 30th April 2026 at the SportsAid office in London.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment. We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

NOTES:

The SportsAid office is in London, but this role can be based remotely.

As the role may involve indirect, online contact with young people, the appointee will be required to undergo an enhanced DBS check in relation to the post.