Executive Assistant Jobs
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters.
IRW is recruiting for the position of ‘Director of People & Culture' to join its dynamic People and Culture Division based in its offices in Birmingham, UK. The organisation is operating to hybrid working model.
The purpose of the role is to:
•Deliver a focused HR service to provide strategic direction and leadership to support the organisation-wide HR planning and implementation of policies and procedures to ensure that the overall organisational objectives are achieved.
•Strengthen IRW’s relations with the wider community to consolidate and develop the visibility and image of the organisation.
•Facilitate professional and systematic communication and cooperation between the different parts of the IRW family to ensure maximum impact of the organisation’s work.
•Lead on the development, implementation and regular review of the divisional strategy, policies & procedures, processes, work plans and systems to achieve the agreed divisional objectives.
•Lead, manage and develop staff in order to ensure that the divisional is capable of fully achieving its agreed targets, and to provide HR specialist and strategic advice to partners as and when required.
The successful candidate must have or be:
•CIPD membership at Chartered or Fellow level or equivalent experience
•Sound understanding of UK employment law is essential
•Sound understanding and proven experience of HR processes, including but not limited to, change management, organisational development, ER case work, resourcing, compensation and benefits, policy development
•Proven experience of HR business partnering and substantial skills and experience of HR management at a senior level within in a large organisation
•A good understanding, commitment and sympathy with Islamic Relief’s Values, principles and mission
•Proven ability and experience in people and activity management as well as delegating roles and authority in a way in which enables teams to reach their targets/objectives
•Proven experience of developing and implementing strategies and work plans which help to deliver the wider organisational objectives
•Ability to guide staff development towards achieving key performance indicators
•Demonstrable experience in consultative team approaches to decision-making and innovation which motivates and drives teams forward
•Proven ability and experience in analysing data which enables sound conclusions and recommendations to be drawn to work in a way which always considers long-term goals whilst maintaining an overview of its immediate situation
•Track record of working in partnership with senior leadership teams, based on a coaching approach
• Up-to-date knowledge of current employment legislation, awareness of forthcoming employment legislation
•High level of competence in all aspects of managing employee relations
•Sound financial and time management which enables strategic goals to be achieved within budgetary constraints
•Ability and motivation to travel within UK and internationally if required
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
- This post is classed as Social Media Profile Level One (Senior Ambassador) under IRW’s Personal Social Media Policy. The postholder must disclose their social media accounts and must represent IRW in an acceptable way online, in accordance with the policy.
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Head of Operations
Location: Kings Hill, Kent with some travel to London, occasional remote working
Reporting To: Managing Director, Charities Aid Foundation UK
Contract: Full time, Permanent
Salary: Up to £95,000
Date Closes: Monday 23rd September 2024
Careers4Change is delighted to be supporting CAF (Charities Aid Foundation) in their search for a new Head of Operations.
Role Purpose:
This is an exciting opportunity to lead the integration and management of a new Operations function ensuring the best possible outcomes for CAF’s donor clients and charity partners by creating a highly efficient operating model that delivers excellent support for frontline teams.
The department delivers various functions including due diligence on our donors (customer due diligence) and charities that we fund (charity verification), payments to charities, operational and administrative support and contact centre.
About CAF
CAF is one of the UK’s largest charities by income, providing market leading giving products and services to charities and donors.
We are in the midst of a key digital transformation programme that will help us to deliver a step change in growth and efficiency and are about to embark on our next three-year strategy.
We’re looking for a talented Head of Operations to join our senior leadership team and help to guide the organisation through this critical juncture.
Responsible for:
- Corporate Client Experience & Engagement Manager
- Senior Management Team Assistant
- Business Architect, Customer Operations
- Charity Verification & Client Operations Manager
- Contact Centre and Support Team Operations Manager
- Head of Customer Due Diligence
Key Responsibilities:
Strategy and leadership
- Integrate and lead a newly formed Operations team that brings together the contact centre, customer due diligence, charity verification and payments teams, forming an integral part of Giving and Impact Services
- Lead the team in its work to deliver excellent operational support to frontline teams constantly improving service standards and operational efficiency
- Take the lead role in the operations stream of CAF’s strategy with responsibility for day-to-day management of the strategy
- Work closely with colleagues in product to leverage customer insight, make continual improvements to CAF’s products and ensure full integration with the strategy
- Ensure that the size, skills and structure of the new Operations team is commensurate with providing excellent client service and creating a financially sustainable organisation
- Actively foster a customer-centric culture dedicated to finding new and innovative ways to serve all stakeholder groups, maximising impact and effectiveness
- Work closely with HR to ensure effective training and development needs are identified and appropriate programmes are delivered across the division to support succession planning and provide development opportunities
- Play a leading role in CAF’s Leadership Group enlisting support of peers and sharing expertise with other areas of CAF
- Play a key role in the Giving and Impact Services leadership team working closely with the other heads of department to maximise collaboration between teams
- Take a data-driven approach to improving customer services and operations including the key cause of client complaints, transaction processing times and bottlenecks, and the end-to-end transaction journey
Governance
- Work with relevant colleagues to ensure that CAF maximises the value of its data and implements effective data governance
- Take overall responsibility for the delivery of quality management information ensuring this is shared in a manner that drives continual improvement
- Set and help deliver targets/KPIs across operations to keep the team focussed on the most important activities
- Working with the Managing Director, Giving and Impact and other colleagues to ensure that robust governance is in place especially risk management, financial crime, compliance with charity regulation and governance of BAU activity
- Ensure compliance with all risk management practices and policies across the team
- Ensure timely reporting to regulators including the annual Give As You Earn submission to HMRC
Policy and Process
- Own all Policies and Standards related to: Non-cash donations, Verification and Donor-Led Loans, including their regular review and improvement for better customer outcomes
- Challenge existing processes where they cause inefficiency or result in a poor customer experience, leading on the implementation of alternatives
- Work with the Transformation team to design and develop new systems and processes that improve the customer experience and are easy to manage
Payment processing
- Lead the creation of a new, centralised distribution (payments) unit to create savings in processing time, workflow, cost and resource and deliver better customer outcomes
Due Diligence responsibilities
- Work with the General Counsel and Executive Director for Governance to strengthen the ‘First Line of Defence’ capability within Charities Aid Foundation (UK)
- Accountable for the design and implementation of appropriate controls and processes to ensure they are compliant with internal policies and external regulation, in particular FCA for AML\KYC, HMRC and Charity Commission for gift aid and charity verification
- Accountable for the development and implementation of the Charity Verification policy, ensuring it meets internal policy requirements and those of external regulators such as HMRC and FCA
Skills and Experience:
Experience:
- Proven track record of managing large and complex operations Teams
- Leading teams that manage complex manual processes
- Managing internal and external stakeholders of all levels
- Proven track record of designing and implementing large process and systems changes
- Track record of achieving excellent customer service results as measured by third parties such as Institute of Customer Service
- Successfully managing multi-channel service operations including email, phone, webchat and social
- Managing large change projects (desirable)
Qualifications
Appropriate professional qualification or degree/post-graduate Qualification
Training
Management
Financial services
Specialist Skills/ Ability/Knowledge
- Understanding of project management methodologies
- Change management
- Ability to direct and lead large teams in meeting business targets
- Ability to analyse reports and identify opportunities and trends
- Demonstrate ability to successfully negotiate and influence at a senior level
- Ability to influence a diverse range of internal stakeholders (executive and non-executive)
- Ability to create a sense of community and agreed purpose across a large team
- Ability to display working understanding of financial industry and regulatory requirements including Charity Commission guidance; Charities Act; Trustee Act
- Ability to display a good understanding of corporate governance and risk management
- Computer literacy