Member Relationship Manager
Location: Home or hybrid option
Hours: 4 or 5 days a week
Salary: £36,791 (full time equivalent)
Accountable to: Head of Strategic Communications
Responsible for: Membership Officer X1
DBS Eligibility: Basic DBS check
Closing Date: 28th June 2026
Interview Date: 7th July
About the role
Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.
What You’ll Do:
You'll head up our Membership team, responsible for new and existing members. This is a front-line role where you’ll:
- Grow and develop membership by identifying, engaging and converting new member organisations, building a strong pipeline of opportunities and increasing membership income.
- Manage and strengthen member relationships to maximise engagement, retention and progression across Thirtyone:eight's tiered membership offering.
- Lead membership operations and performance through effective use of CRM data, reporting, budgeting, process improvement and line management of the Membership Officer.
- Champion the membership proposition by collaborating with internal teams, developing strategic partnerships and representing Thirtyone:eight at events, conferences and networking opportunities.
This role offers an exciting opportunity to combine relationship management, business development and strategic leadership to grow Thirtyone:eight’s membership community, strengthen engagement across churches and Christian organisations, and support the charity’s mission of creating safer environments for vulnerable people.
Why You’ll Love Working Here:
- Purpose-driven work: Everything you do helps protect children and vulnerable adults.
- Flexible working options: Balance your life and work with hybrid arrangements.
- Professional growth: Opportunities to learn, innovate, and lead.
- Supportive culture: Join a friendly, collaborative team that values your ideas.
If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.
Main Responsibilities
1. Lead the active recruitment of new members with a particular focus on decision-makers and leaders.
2. Build, manage and progress a membership pipeline, using proactive activity, referrals, events, partner networks and existing organisational data.
3. Use Thirtyone:eight’s membership database to identify prospective organisations, map trends and growth opportunities aligned with our tiered membership model.
4. Initiate and lead conversations with prospective members, articulating the value of membership clearly and confidently, responding to questions and handling objections appropriately.
5. Manage relationships with existing member organisations, ensuring they understand and experience the value of their membership.
6. Identify opportunities to grow value within existing accounts, including movement between membership tiers or increased engagement with services.
7. Work with the Head of Membership and Finance & Business Manager to develop systems and processes that support effective relationship management and growth.
8. Contribute to the ongoing review and development of Thirtyone:eight’s membership offer, ensuring it remains relevant, clearly articulated and aligned with member need.
9. Collaborate with internal teams to ensure a joined-up member journey from first contact through to ongoing engagement.
10. Ensure staff and volunteers across the organisation are well equipped and confident to promote the benefits of membership.
11. Represent Thirtyone:eight, its Christian ethos and safeguarding mission at external events, exhibitions, networks and conferences.
Specific Responsibilities
- Line manage the Membership Officer, providing supervision, support and clear objectives aligned to recruitment and relationship management priorities.
- Work with the Membership Officer to embed an effective membership account management structure that develops member relationships at the appropriate level with key clients.
- Work closely with the Communications Manager to shape and deliver member communications that support recruitment, retention and progression across membership tiers.
- Produce regular, insightful reporting on member recruitment,retention and churn, pipeline health and activity, and performance against agreed targets.
- Ensure staff and volunteers across the organisation are properly equipped to promote the benefits of membership.
- Work collaboratively as part of Thirtyone:eight’s management team to support the delivery of the organisation’s strategic objectives.
- Identify and develop opportunities to work with partners and networks that can support membership growth and visibility.
- With the head of department and finance team to set the annual membership budget and ensure all spend is within budget, appropriately accounted for, and that maximum return on investment is achieved.
Person Specification
A) Essential Personal Characteristics and Qualities:
- Humility - Having a modest view of your own importance.
- Integrity - The quality of being honest and having strong moral principles.
- Openness - Acceptance of, or receptiveness to change or new ideas.
- Collaborative - Involving two or more parties working together.
- Solution-focused - Concentration in problem solving or dealing with a difficult situation.
- Learning - Knowledge acquired through study, experience, or being taught.
- Creative - Having good imagination, thinking differently, or having original ideas.
- Fair - Treating people equally without favouritism or discrimination.
- Committed - Dedicated to a certain course, cause or policy.
- Passionate - Having or showing strong feelings or beliefs.
B) Essential Experience:
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Sales and marketing experience with good relationship/account management experience.
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Experience of using a CRM system to manage and analyses data and record activities. (Knowledge of MS Dynamics desirable).
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Relevant experience of managing and developing relationships with churches, Christian faith-based organisations, or charities, to increase engagement.
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Experience in developing and embedding of processes and procedures to ensure high levels of customer service are monitored and maintained across an organisation.
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Experience of line managing a team of staff and volunteers as well as working with external agencies.
- Comfortable working to targets and being accountable for outcomes.
C) Essential Abilities, Knowledge & Motivation:
These are the skills we regard as essential for the role:
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A strong working knowledge of churches, Christian faith organisations and charities.
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Ability to communicate professionally and effectively at all levels of an organisation.
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Motivated to continually improve on past success and to challenge the status quo.
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Excellent interpersonal skills, including the ability to engage an audience.
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Self-motivated, resilient and outward-looking
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Ability to build strong, professional relationships with contacts of the charity.
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Ability to work as a team member with colleagues and across departments.
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Good IT skills (MS Office applications as a minimum) with analytical capability.
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An ability to travel independently; both regionally and nationally as required.
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Knowledge and understanding of Equal Opportunity and Anti-discriminatory practice.
- Willingness to promote and participate in relevant training and CPD.
- Ability to identify with and accept the aims and objectives of the charity and statutory and other professional guidance as appropriate.
Registered Charity
21 - 50
Independent and thought-leading, we equip organisations, churches, other faith groups, individuals and government with safeguarding tools they need
Thank you!
- 37 hours per week
- £40,000 – £42,000 per annum plus 6% pension contribution
- Remote
Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.
The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.
We are looking for a values-led professional with strong digital project skills and a deep commitment to survivor-centred, high-quality services.
Job Summary
As the Digital Project & Product Lead for the 247 Support Line, you will lead the transformation and continuous improvement of the organisation’s digital support line infrastructure, ensuring the technology and processes that underpin survivor support are effective, resilient, and user centred.
This role sits at the intersection of project delivery, product management, and a genuine commitment to the survivors RCEW serves. The right candidate will understand that technology is only as good as the humans who use it and will bring both rigour and empathy to everything they do.
You will be responsible for the end-to-end delivery which, includes defining the product requirements, technology evaluation, procurement, implementation, onboarding, and ongoing optimisation. Working closely with operational teams, suppliers, and stakeholders, you will ensure that our support line products enable support workers to deliver high-quality, accessible services.
Key Responsibilities
Programme Delivery
· Own and drive the support centre improvement programme from procurement through to live operation, ensuring delivery on time and within budget
· Manage supplier relationships, coordinate and input into the evaluation of bids, and identify, track, and mitigate risks throughout the programme
· Maintain clear, accessible project documentation and provide regular progress updates to senior stakeholders
· Coordinate across internal teams (services, technology, legal, finance) and external partners to keep work aligned and moving
Product & Solution Ownership
· Act as product owner for the support centre platform: defining requirements which meet the needs of support workers and service users
· As part of a team you’ll evaluate technology options against a set of agreed criteria, with a focus on fitness for purpose, data security and value for money
· Oversee the bespoke configuration of the chosen platform, working closely with the supplier
· Collaborate with the Head of Service to and I.T Lead to onboard and train the team, ensuring support line workers feel confident and prepared from day one
· Following go-live, take responsibility for the continued health and development of the support centre platform and identify improvement opportunities
· Champion best practice in digital service design and products across the organisation, building internal capability over time
Information Governance & Data Protection
· Work closely with RCEW's Data Protection Officer and Senior leadership to ensure all aspects of the programme comply with relevant data legislation
Person Specification*
· A proven track record of successfully delivering digital or technology projects on time and within budget
· Able to manage multiple workstreams simultaneously in a fast-paced environment with evolving priorities
· Ability to assess complex situations, identify blockers, and develop pragmatic solutions
· Ability to gather and translate user needs into product requirements; comfortable working with service design principles and working iteratively to develop or improve digital products
· Experience and understanding of contact centre software, CRM, and/or case management platforms
· Proven ability to work across diverse teams and communicate clearly with both technical and non-technical audiences
· Thorough knowledge of UK GDPR and able to handle highly sensitive personal data and engage with difficult subject matter with care and professionalism
· A team player who builds trust quickly and works effectively across organisational boundaries
· Self-starter who can work autonomously, flag problems early, and drive work forward without constant direction
· A genuine commitment to RCEW's mission to end sexual violence and support survivors
Personal Attributes
We are looking for a skilled and versatile digital professional who combines strong delivery skills with product thinking. You do not need to be a technical expert, but you do need to be confident working with technology suppliers, communicating with both technical and non-technical stakeholders, and making sound decisions under pressure.
Above all, we are looking for someone who understands the importance of the work RCEW does and has a strong track record of delivering digital projects effectively.
Success in the role of Digital Project & Product Lead for the Support Line is determined by the ability to lead and coordinate the successful delivery of digital projects that enhance the effectiveness, resilience, and user experience of the national 24/7 Support Line. Working collaboratively with suppliers, internal teams, operational colleagues, and key stakeholders, the role will ensure that digital solutions are implemented safely, on time, and in line with service requirements.
Key measures of success include:
- Strong supplier engagement and stakeholder collaboration result in agreed solution designs that meet the operational needs of the Support Line.
- A robust project plan is developed and managed in partnership with suppliers, with key milestones achieved within agreed timescales.
- Virtual Contact Centre (VCC) upgrades are configured and delivered in accordance with agreed specifications, supporting improved service delivery and performance.
- Integration testing with existing systems is completed successfully, with issues identified, resolved, and signed off before implementation.
- Operating procedures, user guidance, and supporting documentation are developed or updated to reflect new processes and system functionality.
- Comprehensive training materials are produced, enabling Support Line staff and delivery partners to effectively use new systems and features.
- Training is delivered to relevant colleagues and stakeholders, ensuring operational readiness and confidence ahead of implementation.
- A structured Go Live readiness review confirms that technical, operational, governance, and business readiness criteria have been met before deployment.
- The VCC upgrades are launched successfully with minimal disruption to Support Line operations, supported by effective implementation planning, monitoring, and post-launch issue resolution to maximise adoption and service benefits.
HOW TO APPLY
To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.
RCEW is committed to equal opportunities and actively encourages applications from people with lived experience of sexual violence, and from people from communities which are under-represented in our workforce, including Black and minoritised communities, disabled people, and LGBTQ+ people.
All roles at RCEW are subject to an enhanced DBS check. The post-holder will have access to sensitive data relating to survivors of sexual violence and must demonstrate the highest standards of discretion and data security.
Eligibility
Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.
Additional Information
Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.
Due to the volume of applications received, only candidates selected for interview will be contacted.
The client requests no contact from agencies or media sales.
Thank you!
Company Description
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Team and role overview
At Marie Curie, our Case for Support team plays a vital role in the delivery of our strategy and supporting fundraising growth, by creating compelling cases for support and innovative propositions for our highest-value campaigns. Working alongside passionate, purpose-driven professionals, you’ll help us maximize impact and create meaningful connections with our supporters.
As a Case for Support Lead, you will be instrumental in developing impactful narratives that resonate with our supporters and drive our mission forward. Your work will provide essential, up-to-date information about our clinical services, research and policy work. This will support all fundraising teams to build accurate and inspiring fundraising campaigns. By identifying funding opportunities and crafting tailored cases for support, you’ll ensure that our high-value fundraising teams continue to achieve transformational impact.
What you will be doing:
- Create compelling case for support narratives about all aspects of Marie Curie’s work, articulating the need, solution, and impact for various audiences.
- Collaborate with service, policy, and research teams to gain a deep understanding of their work and goals, gathering insights to support funding applications and campaigns.
- Work closely with high-value income streams, supporting Trusts & Foundations, Philanthropy and Corporate teams by coordinating with internal stakeholders to develop compelling propositions.
- Provide all fundraising teams with accurate, self-service information, including writing narratives and interpreting data.
- Delivery of online Discovery Sessions with fundraising teams to improve their understanding of our cause.
What we are looking for:
- Proven experience in fundraising, service delivery, cause-led communications, or evaluation work.
- Creative thinker with an independent, autonomous approach to work.
- Strong communication skills to inspire others and positively influence opinions, with the ability to gain respect at all levels and drive practical, meaningful change.
- Skilled at understanding and interpreting complex information and data and articulating it in a compelling way, both in writing and verbally.
- Excellent people skills with a proven ability to integrate quickly into complex organizations.
- Financial literacy with experience in interpreting budget information.
Please see the full job description
Additional Information
Application & Interview Process
- As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications but may close early: 2nd July 2026
- Interviews due to take place 9th and 13th July2026
** Important we encourage you to apply early as we may close the job advert sooner after receiving a sufficient number of suitable applications**.
Salary: £36,900 to £39,900
Contract:Permanent Full-Time 35 hours per week
Based: Remote based within the United Kingdom, occasional travel may be required travel costs covered
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
The client requests no contact from agencies or media sales.