Food bank volunteer volunteer jobs in Basingstoke, hampshire
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Citizens Advice Surrey Heath (CA-SH) is an independent local charity and a company limited by guarantee.
We provide free, confidential, impartial, and independent advice and information for the benefit of the local community, to exercise a responsible influence on the development of social policies and to ensure individuals do not suffer through lack of knowledge or an inability to express their needs effectively.
The Role
Reporting to the Chair of the Trustee Board, the Chief Officer
● Is responsible to the Trustee Board for the management and leadership of Citizens Advice Surrey Heath.
● Represents Citizens Advice Surrey Heath to funders, partners and stakeholders.
● Ensures the delivery of a high quality, impartial and confidential service, utilising both paid staff and volunteers.
● Is responsible for the continuing funding, planning and financial management of the service.
● Represents the organisation in Surrey Heath and contributes to the overall provision of strategic advice services in the borough.
In particular, the priorities for the Chief Officer in 2026 will be to
● Manage CA-SH’s external relationships, with our funders and the Surrey Heath community generally, to ensure satisfaction with the delivery of current projects.
● Build on the current income base, in terms of increased existing project budgets, new projects, and diversifying the income base.
● Explore opportunities to potentially integrate with other local Citizens Advice in Surrey to ensure long-term sustainability and strengthen our impact, in line with the new Unitary Authority structure.
The role requires working closely with the Operations Manager, who will be responsible for staff, volunteers, and, generally, the internal CA-SH operation.
Person specification
Essential
1. Understanding of the voluntary sector and, in particular, knowledge of the strategic and policy environment in which the advice sector, and particularly Citizens Advice operates.
2. Proven ability to devise and implement strategic development and resource plans, particularly in the area of service development, staff development and the management of change.
3. Demonstrable track record of successful income generation and diversification, through promoting services, fundraising, and other activities.
4. Proven track record of devising funded projects, setting them up for delivery and delivering them against agreed targets.
5. Proven ability to lead, motivate and contribute to a team.
6. Demonstrable track record of financial management and budgetary control.
7. Effective communication and presentation skills in person and in writing, to include researching and interpreting complex information and producing clear verbal and written reports, both internally and externally.
8. Proven ability to earn and maintain the trust of stakeholders.
9. Track record in project management.
Desirable
1. Understanding of, and commitment to, Citizens Advice aims, principles and policies.
2. Broad understanding of the operation of local and national government, and the administration of public and legal services, including an understanding of commissioning.
3. Demonstrable ability in people management, particularly in the voluntary sector.
4. Ability to create a positive working environment in which equity and diversity are well managed, and staff are empowered and motivated to do their best.
5. Ability to communicate and work well with a governing body.
6. Track record of managing ICT in a working environment, including ICT business planning, managing information and supplier relations.
Staff Benefits
● 6% Employer Pension Contribution
● A company that is committed to its employees, valuing their knowledge, creativity, and flexibility
● Flexible, hybrid working
● Free parking
● Ongoing personal training and development
● The chance to work with amazing people and a nationally recognised charity.
Thank you!
Using Anonymous Recruitment
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We have an exciting new role at Bags of Taste!
We’re looking for an enthusiastic and passionate experienced Corporate and Community Fundraiser to play a key role in the growth of our corporate and community income and develop new partners. This brand new role will develop fundraising opportunities with businesses and community groups, helping to broaden our supporter base and strengthen long-term relationships.
This is an fantastic opportunity for a motivated and proactive individual who is keen to make a tangible difference. This is the first time we’ve recruited a corporate and community fundraiser and there is significant opportunity to raise funds as our organisation grows. The issues of health and well-being across the population and food insecurity are urgent and our work directly addresses these critical issues.
You’ll be a key part of the growth of Bags of Taste’s fundraising activity and will be able to make this your own role. We’re initially recruiting this role as a one year contract however we expect this to become a permanent role as funding allows and we’ll review this with the post holder after six months.
Key responsibilities
Corporate Fundraising
● Develop and implement a plan to raise funds from companies (this could be nationwide or within local project areas) with the Head of Fundraising and Comms
● Research corporate fundraising opportunities and develop a pipeline of prospects
● Approach new businesses to financially support Bags of Taste through presentations, applications, pitches and proposals
● Devise partnership opportunities where required eg volunteering days/fundraising ideas
● Work across the organisation to develop leads via staff, Directors and volunteers
● Account manage all corporate supporters in order to develop strong long-term relationships
● Attend networking events to develop new leads.
Community Fundraising
● Develop and implement a plan to raise funds from community groups. This could include events, peer to peer fundraising or volunteer led activity
● Provide guidance, resources, and encouragement to community fundraisersto help maximise their fundraising efforts.
● Attend networking events where needed.
Relationship Development and Stewardship
● Build and develop relationships with all corporate and community partners
● Develop fundraising tools and guidance for all supporters
● Ensure excellent stewardship for all partners in order to build strong, long term relationships. This includes good recognition and communication (reporting and updating).
Administration
● Prepare budgets where needed, track income and forecasts
● Maintain accurate records acrosscorporate and community fundraising
● Ensure compliance with all fundraising regulations, GDPR and organisational policies.
General
● Support and supervise volunteers as and when required
● Attend and support networking events or other events or fundraising activity as required to represent Bags of Taste, including occasional working outside of normal office hours, including some evenings or weekends.
● Undertake other duties appropriate to the role to support the aims of Bags of Taste.
Person specification
Essential
● A minimum of 2 years of experience managing all aspects of corporate fundraising within a charity (including experience of securing new business, account management and stewardship)
● Experience of community fundraising
● A successful track record of securing corporate and community income
● Exceptional interpersonal and presentation skills
● Excellent written skills - you’ll need to be able to write compelling presentations, proposals, applications and reports
● Ability to build a rapport with a wide range of stakeholders
● Strong negotiation skills
● Ability to network, build, and nurture relationships with a wide variety of people
● Excellent organisation and project management skills and ability to work to tight deadlines
● Proactive, self motivated and tenacious
● Self starter with the ability to set your own workload
● Strong attention to detail
● Strong IT skills including all Word packages
● Strong knowledge of all social media channels including relationship building on Linked in
● Good understanding of the relevant fundraising codes of practice and GDPR/data protection
● Passion for the work of Bags of Taste
● Flexible and able to attend networking events/events occasionally out of work hours as part of the role.
Desirable
● A relevant professional qualification eg Institute of Fundraising Certificate or Diploma in Fundraising or sales or marketing
● Good understanding of CANVA and WordPress
● Good understanding and knowledge of food insecurity and health issues
Why join Bags of Taste?
● You’ll be part of a small, ambitious organisation with a big vision and a strong sense of purpose. The issues around health inequalities and poor diets and the need for solutions are critical.
● This is a hugely flexible role in a supportive organisation.
About Bags of Taste
The work of Bags of Taste and the issues that we tackle are highly topical and relevant so there is a lot of opportunity and scope to raise funds from companies and the community. Our vision that everyone should be able to access and cook good food has never been more important.
We address dietary related health inequalities and food insecurity - both these issues have been exacerbated by the current cost of living crisis and public health challenges. There is recognition now that food banks are not a sustainable solution and Bags of Taste works across a number of high need communities enabling people to be happier, healthier and more resilient.
Applications will only be accepted together with a cover letter outlining how you meet all the essential details in the person specification.
Non Charity Employer
11 - 20
Bags of Taste transforms the lives of people with multiple disadvantages by providing support so they can enjoy tasty, healthy and affordable food.
The client requests no contact from agencies or media sales.
Thank you!
Retail Regional Business Manager – Region 1 (Midlands, Kent, South Coast)
Service: Retail
Salary: £32,365 plus £480 home working allowance, per annum
Location: Home-based with regular travel throughout Region 1 (covering shops in Evesham, Hythe, Meads, Seaford, Warwick, and Whitstable); overnight stays as appropriate
Hours: 37 hours per week (full-time)
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity for a dynamic and driven Retail Regional Business Manager to play a pivotal role in leading the success and growth of our Community Shop network. You will champion high-quality retail operations across your region, inspire and develop Community Shop Managers, and cultivate strong, positive relationships within local communities. With a focus on commercial performance, brilliant customer experience, and exceptional people leadership, you will help shape the future of our shops and strengthen their impact. This role offers the chance to influence strategic direction, support new store developments, and contribute meaningfully to Family Action’s mission and values while growing your own leadership and retail management expertise.
Main Responsibilities:
- Provide direct line management to Community Shop Managers, ensuring clarity of objectives and accountability and assist them in the day-to-day running of their stores.
- Maximise income from the Community Shops in the region by tightly managing expenditure and being innovative in income generation.
- Conduct regular shop visits to monitor performance, provide feedback, and document findings in visit reports.
- Develop and execute an annual business plan for the region and the individual Community Shops.
- Assist with the preparation of budget forecasts and monthly reporting.
- Monitor retail budgets, track expenditures and flag variances.
- Ensure compliance with health and safety, financial control, and all operational policies and procedures.
- Process Shop Teams’ petty cash claims and expenses and sign-off timesheets.
- Work with Recruitment and HR teams to fill vacancies and support Community Shop teams.
- Maintain staff and volunteer records – particularly around absence tracking and training logs.
- Work with and support Shop Teams to achieve financial targets.
- Keep up to date with developments in the charity retail sector at the local and national level and use this information to help grow the business.
- Support the Shop Teams in embedding the shops in their local communities.
- Allocate resources within the region and share best practices across the shops to maximise opportunities to achieve budgets.
- Serve as a liaison between Shop Teams and the wider charity.
- Deliver inductions, coaching, and training to Community Shop Managers and Shop Teams.
- Promote a positive image for Family Action among your team.
- Lead on creating high-performing cultures with a focus on customer service, operational excellence, financial control, and delivering budgets and targets (both financial and Gift Aid).
- Maintain P&L accountability for the region, controlling costs and monitoring budgets.
- Contribute to the development of the national Retail Strategy.
- Support on new site acquisitions, refits, and disposals in the region as required.
- Act as a key member of the Retail Senior Leadership Team, supporting strategic decision making.
- Uphold Family Action’s Health & Safety and Data Protection policies, reporting issues promptly.
- Promote and embed Family Action’s Equality & Diversity principles in all work.
- Adherence to Family Action’s Safeguarding policies and processes.
- Work flexibly to meet the needs of the service, visiting shops a minimum of once per month and overnight stays as required.
Main Requirements (for details check the job description and person specification):
- Experience in managing multiple retail locations and teams
- Experience in charity retail or community-based initiatives
- Experience in P&L management
- Proven ability to deliver against financial targets and control costs
- Strong leadership and people development skills
- Excellent communication and stakeholder engagement skills
- Ability to work cross-functionally with other charity functions
- Proficient in Microsoft Office and retail management systems
- Full UK driving license and willing to travel
- Excellent commercial awareness and financial acumen
- High levels of organisational skills and attention to detail
- Competence in using EPOS systems
- Ability to work under pressure
- Strong problem-solving and decision-making abilities
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro rata)
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Click the ‘Apply’ link below and fill out our digital application form
· Closing Date: 13th April 2026 at 23:59pm
Interviews are scheduled to take place virtually, with slots throughout the working day and early/late slots available.
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Registered Charity
501 - 1000
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.
The client requests no contact from agencies or media sales.