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Top job
Operation Smile UK, Battersea (Hybrid)
£26,500 per year
Supporter Care Officer - Deliver Exceptional Donor Experience & Grow Income
Posted today Apply Now
Top job
Royal Botanic Gardens, Kew, Kew, Greater London (Hybrid)
£60,000 - £65,000 per year
We are looking for an experienced, strategic thinker who will shape long-term fundraising strategies to maximise impact.
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Stella Maris, Pimlico (Hybrid)
£54,000 per year
We’re looking for an experienced and creative Head of Individual Giving to lead and grow our individual giving programme.
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Prospectus, London (Hybrid)
£75,000 to £80,000 per annum
Posted today
Humanity & Inclusion UK, London (Hybrid)
£42,700 per year
We are looking for an ambitious senior fundraiser, with a track record of securing major gifts, to join our Major Giving team
Posted 1 week ago
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The Hospice of St Francis, Berkhamsted (On-site)
£32,000 - £35,000 per year
This role is critical in growing and maintaining income at the Hospice of St Francis and in positioning us as the local charity of choice.
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Ol Pejeta Conservancy UK, Remote
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Posted 4 days ago Apply Now
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St Andrew's Hospice, North Lanarkshire, Airdrie (Hybrid)
£25,425 - £28,337 per year pro rota
Posted 1 week ago
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Quest for Learning, Multiple Locations (Hybrid)
£29,000 - £30,000 per year
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Leeds Children's Charity at Lineham Farm, Leeds (Hybrid)
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Page 6 of 23
Battersea, Greater London (Hybrid)
£26,500 per year
Full-time
Contract (1 year contract)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities

  • Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
  • Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
  • Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
  • Support processing incoming phone and postal donations
  • Assist with banking and processing incoming/outgoing post
  • Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
  • Enter and maintain accurate records on our Database
  • Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
  • Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
  • Manage the removal process and consent process
  • Assist with sending out problem payment letters
  • Following up cancelled regular payments as part of the winback process
  • Assist with handling material requests and recording actions on the Database
  • Assist with any third-party agency supporter care requests
  • Maintain sensitive information and records with appropriate confidentiality
  • Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
  • Perform any other reasonable duties as requested by the Senior Supporter Care Manager

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Application resources
Posted by
Operation Smile UK View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 29 October 2025
Closing date: 28 November 2025 at 23:30
Tags: Administration, Customer Service, Customer support

The client requests no contact from agencies or media sales.