Head of advocacy and communications jobs
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Contract: We are currently recruiting for two vacancies:
- x1 permanent
- x1 fixed term contract until October 2026, parental leave cover
Location: Based in Crisis Skylight London, 50-52 Commercial Street, E1 6LT for majority of the year apart from December and January when you will be based in Crisis Centres which will be based all over London.
Hours: Full time, 35 hours per week. You will need to be avaliable to work over the Christmas period and on Bank Holidays with time of in lieu given in accordance with Crisis’ TOIL policy.
We are looking for someone to start ASAP.
About the role
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis at Christmas is our unique event, with centres across Britain offering people experiencing homeless food, clothing, advice and support with health, housing, employment and benefits, as well as a safe space to stay at an extremely challenging time of year.
Our Christmas Case Management Team work across the Crisis at Christmas services in London. We provide support to guests of Christmas experiencing homelessness and who lack support from other services. We continue this support into the year after Christmas and we take further referrals throughout the year from partner agencies.
We prioritise building meaningful relationships and work with people to identify what works for them. Our approach is developed from trauma informed, strengths-based and intensive case management approaches and we deliver this through an outreach-based service, working across the London boroughs.
About you
We are looking for an experienced, skilled and driven person to join the Case Management Team as a Case Manager. In this key role, you will support a caseload of people experiencing homelessness. You will ensure the accuracy of records and data, compile reports which evidence our impact, oversee financial systems and support the mapping of services across London reporting. The role also provides opportunity to supervise volunteers, collect feedback from members, and support the team manager with service development.
You will receive support with training, regular supervision, and professional development. Crisis is an innovative and multi-faceted organisation and there are many internal opportunities to get involved with as well. Finally, you will be joining a high performing and highly experienced team, who are passionate and motivated to improve the quality of life of people experiencing homelessness across London.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 19 October 2025 at 23:59
Interview date and location: Wednesday 29 and Thursday 30 October in person at Crisis Skylight London, 50-52 Commercial Street, E1 6LT
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
Registered Charity 
501 - 1000
The client requests no contact from agencies or media sales.
Thank you!
Terms & Conditions:
Location: Can be remote or based in London or Manchester. Must be able to regularly attend all day meetings in London and to travel extensively in England
Working hours: Part time – 3 days a week
Contract: 12-month initial term with a view to extending
Salary: £25029 per annum, actual salary (FTE £41705). If based in London: £27423 per annum, actual salary (FTE £45705, inclusive of London weighting)
Benefits:
Pension: Aviva Stakeholder pension with a 5% employer contribution .
Annual leave: April to March - 30 days plus statutory bank holidays (18 days + pro-rated bank holidays for a 3-day week) we also have an additional 3 closure days between Christmas and New Year.
Other benefits: Eye-care vouchers, Cycle to Work Scheme, Employee discount platform, Clinical Supervision and Employee Assistance Programme.
Role Summary:
We are building something bold: a collective of women and organisations working side by side to end the unjust, unsafe and unfair use of remand against women in the UK. We need a leader who is not only strategic and organised, but also deeply committed to the power of lived experience, coproduction, and intersectional feminist principles.
This role is the backbone of the project. You’ll hold the threads that connect our members, supporting and championing women with lived experience of the criminal justice system, and ensure our collective voice is strong, united, and impactful. You’ll be guiding—not dictating—so that the project grows from the wisdom, creativity, and resilience of the women at its heart.
If you’re ready to use your skills and passion to create real change, and you believe in leadership that listens, collaborates and disrupts the injustice of remand, this is the role for you.
Women with lived experience are actively encouraged to apply for this role, if you do not think you meet all the criteria set out below but do believe you have transferable skills or relevant experience that would make you successful in this role, we would be happy to have an informal conversation with you, to arrange this, please proceed to the application portal for the contact details of Kate Fraser.
Key Responsibilities Areas:
- Project management and coordination
- Coordination of the collective
- Partnerships and stakeholder engagement
- Communication
For full description please download the recruitment pack.
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The client requests no contact from agencies or media sales.
Thank you!
Details:
Salary: £32,500 per annum.
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s. Our office is a short walk from King’s Cross station in London. For this role, we are looking for someone to come into the office at least one day a week. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time.
Contractually this role is London-based.
Benefits:
- 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Family-friendly culture
- Learning and development opportunities
- Enhanced carers and compassionate leave
How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below
Closing date for applications: 9 am on Monday 13 October 2025
Interview dates: Thursday 16 October 2025 . Interviews will take place online over MS Teams.
We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information:
Are you an organised and proactive HR administrator who is developing along the CIPD career path and looking to make a difference in a national charity? Join Hospice UK’s small and collaborative People and Culture team, where you’ll play a vital and supportive role in delivering excellent service to colleagues and new starters.
As the People and Culture Officer, you will take the lead on administrative responsibilities and ensure the smooth day-to-day running of our people processes. Working closely with the People and Culture Manager, you will help deliver excellent customer service to colleagues and external contacts, and ensure that every new starter receives a receives a fantastic welcome to the charity.
In this role you’ll:
- Be the first point of contact for all candidates and new employees
- Coordinate recruitment administration
- Manage the onboarding and induction process across the organisation
- Respond to HR queries, escalating to the People and Culture Manager when appropriate
- Support employment lifecycle activity with the People and Culture Manager
- Maintain accurate and up-to-date colleague records and HR database entries
As the People and Culture Officer, you will have experience working in an administrative role, handling confidential information and managing multiple HR tasks at once. You’ll have delivered tasks to deadlines, possess knowledge of the recruitment and onboarding cycle, and demonstrate great interpersonal and listening skills. Strong organisational, time management, and communication abilities, along with attention to detail, are essential. You should also be able to handle sensitive situations with tact and confidentiality, and work collaboratively in line with our values.
If you’re interested in this role we’d love to hear from you. If you’d like to ask any questions before applying, you can contact Roneeta (her contact details are available on our website)
You’ll find lots more information in the Candidate Information Pack (available on our website to download).
How to Apply
To apply for this role, please send us the following documents by 9am on Monday 13 October 2025:
- Your CV. Ideally in Microsoft Word format and less than 3 pages of A4
- A completed supporting statement form (where you can demonstrate how you meet the person specification) - available on our website to download
- A completed equalities monitoring form - available on our website to download.
We will shortlist candidates based on their CV and supporting statements. A briefing of what to expect will be sent in advance to shortlisted candidates.
Closing date for applications: by 9am on Monday 13 October 2025.
Please make sure you provide your contact details in your email. Please note the interview dates above and let us know if there are any accommodations you might need to participate fully in the process. We will try to be flexible.
To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an equal opportunities employer and welcomes applications from all sections of the community.
Thank you!
Groundswell is a sector leader in participation, and our culture is built around the fact that over 65% of our staff have lived experience of homelessness or related experience. Our organisation benefits from a huge range of lived and learned experience and skills, and prides itself on ensuring our people and their experience and skills are at the heart of our organisation’s culture, delivery, and development.
Our organisation has grown substantially over the last five years, to a staff team of around 40 people, growing from being London-based to having staff across England, and the world-wide transition from purely office-based to hybrid working for most staff members.
We have been working hard to incorporate Trauma Informed Care Principles and a person-centred approach into our People function, while also building strong administrative practices, and we are looking for the right person to maintain these practices across the coming year in this maternity cover role. There are several projects that we have outlined as priorities for the coming year, including the streamlining and accessibility of our staff resources and the development of effective induction and onboarding practices and resources.
This is an exciting opportunity for someone who wants to develop their HR experience in a truly pioneering organisation, where lived experience and participation are key priorities. We’re looking for someone who has a solid grounding in employment legislation and best practice, which they are able to tailor to the circumstances and the individual they are supporting, while maintaining clear communication and effective People operations.
The client requests no contact from agencies or media sales.