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The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.
This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.
As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.
The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.
Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.
Key Responsibilities
Strategic planning and implementation:
Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives
Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle
Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making
Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms
Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements
Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals
Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth
Project Management:
Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events
Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers
Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues
Lead on set up and implementation of new seasons, events and sales activity
Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura
Maintain high standards of data accuracy and integrity across Box Office and customer records
Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction
Champion accessibility across all ticketing and customer service activity
Leadership & Management:
Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development
Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities
Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation
Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements
Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation
Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement
Skills and Qualifications
Essential
Minimum three years' experience in a CRM, ticketing, audience data or related role
Advanced knowledge and practical experience of Tessitura
Experience managing and maintaining CRM systems and customer databases
Experience producing audience analysis, reporting and business insight
Strong understanding of customer relationship management principles
Excellent attention to detail and commitment to data accuracy
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to explain technical concepts to non-technical colleagues
Ability to manage multiple priorities and meet deadlines
Commitment to delivering outstanding customer experiences
Interest in music, culture and the arts
Willingness to work evenings and weekends
Desirable
Experience of implementing CRM upgrades or major systems projects
Experience working within a Tessitura consortium
Experience of customer journey mapping and audience segmentation
Experience of marketing automation and CRM-driven campaign delivery
Experience working within an arts, cultural or performing arts organisation
Knowledge of accessibility best practice within ticketing and audience services
The client requests no contact from agencies or media sales.
Progression Coach
You will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals are well-cared for.
Location: Manchester (GM Pathfinder)
Salary: £29,481 per annum
Closing Date: 05 July, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
Ready to help young people move forward with confidence? We’re seeking a proactive Progression Coach to support 18–25‑year‑olds at risk of homelessness to secure housing, stabilize finances and engage in work, learning or training. You’ll manage your own caseload, deliver tailored one‑to‑one support in the community, and use Acceptance and Commitment Therapy principles to build resilience, motivation and independence.
You’ll be confident working autonomously and collaboratively—creating robust risk assessments and outcomes‑focused support plans, recording impact clearly, and partnering with local services, landlords and community organisations to get results. Safeguarding, professionalism and reflective practice will sit at the heart of your work.
This role is ideal for someone with experience supporting vulnerable young people in fast‑paced environments, who believes in strengths‑based practice and positive change. In return, you’ll get ACT training, flexible hybrid working, strong supervision and the chance to make a real, measurable difference every day.
Please note that this job opportunity is offered as a full-time (37.5 hour per week), permanent role.
KEY DELIVERABLES
• You will support all clients to achieve their desired outcomes relating to accommodation, improved financial stability, improved social networks and improved engagement in meaningful activities
• You will record your work accurately and in a timely manner on our client database
• You will ensure the safety and wellbeing of clients at all times including ensuring that Safeguarding and emergency alert procedures are followed and managed appropriately, as laid out in Depaul’s Policy and Procedures
• You will carry a large caseload of clients and ensure each client receives personcentred, tailored support
• You will ensure every client in your caseload has a high-quality risk assessment and a SMART outcomes-based support plan that are regularly reviewed
• You will deliver one-to-one support in the local community and will occasionally facilitate group work
• You will proactively collaborate and promote multiagency working by leading on partnerships with local agencies including statutory teams, private landlords, third sector organisations and others, to support the wellbeing of Depaul clients in accordance with data protection and information sharing protocols
• You will be flexible, reflective and creative in your engagement with clients and personalise your support to them
• You will involve clients in the decisions made about them and encourage participation in Depaul’s wider community programme of activities
• You will engage in regular supervisions, appraisals, caseload reviews and team meetings with your line manager and the wider team
• You will work within the principles of Acceptance and Commitment Therapy, and apply this to your daily work with young people and also within the team
• You will fully understand the requirements of the outcomes-based contract
• You will proactively engage with internal and external Evaluation teams to improve the service delivery
• You will work office hours but will need to maintain flexibility to meet the needs of your clients, which may mean working outside of these times
• You will undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager
WHAT WE ARE LOOKING FOR FROM YOU
When completing your application form please address all the points set out below.
• Experience of working in a busy environment supporting young people who have experienced homelessness, mental ill health, substance misuse or limited access to opportunities
• Experience of managing a large caseload independently
• Experience of lone working in the community
• Good literacy, numeracy and IT skills
• Experience of keeping records continuously up to date and accurate, logging information in a timely manner
• An understanding of and commitment to working in a strengths-based way
• Experience and understanding of Risk Assessments and Support Planning
• Experience and understanding of safeguarding requirements and procedures
• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one suffers from discrimination
• Commitment to promoting an environment that has the highest regard for the Health and Safety of self and others
• Personal and professional integrity
• High level understanding of professional boundaries and ability to maintain boundaries
• Effective collaborative working and partnership building
• Ability to effectively reflect on own practices for ongoing learning and development
• Respect for the values and ethos of Depaul and its founding partners
What You’ll Receive
· Tailored training and development
· Flexible working options where suitable
· 26 days annual leave, rising with service
· Family friendly leave policies
· Pension scheme with employer contributions up to 7%
· Employee Assistance Programme with 24/7 GP access
· Discounts across retail, travel, food, fitness and more
· Cash health plan for you and your family
· Death in service benefit
· Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.
Employee Relations Manager
£42,750 to £50,250 per annum, pro-rata
Fixed term 6 months, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
This fixed-term role is a great opportunity for an experienced ER specialist who enjoys making things clearer, fairer and easier for managers and colleagues. We’re a big charity with a small well-managed ER caseload, so the focus is less on high-volume casework and more on strengthening the foundations that help people do their best work.
You’ll lead improvements following a recent ER audit, making our policies, processes, guidance and reporting clearer, more consistent and easier to use. You’ll also support some complex ER casework, coach managers through sensitive situations, and help develop practical training content on investigations, grievances, disciplinary hearings and appeals.
What we want from you
We’re looking for someone with strong ER experience, sound judgement and a supportive, inclusive approach. You’ll know how to balance fairness, compassion, consistency and organisational need, and you’ll be confident guiding managers through sensitive issues in a clear, calm and human way.
You’ll enjoy improving policies and processes, creating practical tools, and using ER data to spot themes, risks and opportunities to learn. Above all, you’ll build trust quickly and help us maintain an open culture where people feel listened to, respected and treated with dignity.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
How and where we work
Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.
Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.
We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.
How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.
You can also download a copy of the job description and access the link to our careers portal to submit your application:
Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help. Go to our website for contact details.
The closing date is Sunday 5 July 2026. Applications must be submitted by 23:45 UK time.
Interviews: Expected to take place in the weeks of 6 or 13 July 2026. We’re expecting the interviews for this role to be held online.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Job title: Partnerships Coordinator
Reports to: Partnerships Manager
Salary: Salary of £27,427 per annum.
Location: Hybrid working / Remote options available across our operating regions - with travel around Wales and England
Hours: Full-time, 37.5 hours per week, Monday - Friday
Post No: 2WISPC1
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
2wish:
2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and the bordering counties in England, including; Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England. We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
Context of role:
Corporate partnerships raise vital income and awareness, allowing 2wish to support anyone affected by the sudden and unexpected death of a child or young person.
The Partnerships Coordinator provides coordination, administrative and relationship support across corporate partnerships, event sponsorship and partner stewardship.
Working closely with the Partnerships Manager, the role supports activity across Wales and England, ensuring partner engagement is well organised, accurately recorded and followed up.
The postholder will work with fundraising, events, marketing and regional colleagues to support a joined-up approach to partnership delivery.
The role will involve travel across Wales and England, with some evening and weekend work required.
Key Responsibilities:
Partnerships Coordination and Delivery
Partner Stewardship and Engagement
New Opportunities and Research
Event Sponsorship and Partner Activity
CRM, Reporting and Administration
Internal Collaboration
General:
This role is subject to a DBS check.
What we do for you:
Contract type: Permanent
Hours: Normal office hours are 9am - 5pm, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).
Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location: 2wish is based in Llantrisant; for candidates located in South Wales, this role will be primarily office-based, with a hybrid pattern of 3 days in the office and 2 days working from home. We also welcome applications from candidates across the regions in which 2wish operates, where remote working will be considered.
Additional benefits for our employees:
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: Friday 3 July 2026
Proposed interview date: Friday 17 July 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.