Head of support services jobs

The Vacancy

Make a difference every day with PDSA  

About Us   

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.    

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.    

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.   

About you  

As a Project Support Officer, you will play a key role in enabling the successful delivery of projects, programmes and the wider portfolio by providing coordination, reporting and administrative support to the PMO. You will help ensure that project controls, standards and processes are consistently applied, supporting transparency and effective decision‑making across the change function.

In this role, you’ll provide hands‑on support with reporting, scheduling and stakeholder communication, as well as managing meeting coordination, documentation and general PMO administration. Acting as a central point of coordination, you’ll contribute to clear visibility, informed decisions and smooth delivery across the change portfolio.

We’re looking for someone with experience in a PMO or project support environment, ideally in an administrative capacity. Any expereince or understanding of project management methodologies would be desirable such as PRINCE2, APM or Agile. Confidence using tools like MS Project, Power BI or Smartsheet to support planning and reporting activities is essential.

This is an 18‑month fixed‑term contract, primarily home‑based, with travel to PDSA sites and our Head Office in Telford as required.

Rewards, support and benefits    

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.  

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:  

• Flexible working options to support your work–life balance and individual circumstances.  

• 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days. 

• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.  

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.  

• Life assurance providing four times your annual salary for added peace of mind.  

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support   

• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.  

• Enhanced maternity, paternity and adoption leave to support you and your family.  

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services.  

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.     

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.   

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.   

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.   

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.   

Job Title: HR Adviser
Hours: 35 hours (full time)
Salary: £44,686 per annum
Contract: Permanent
Location: ISHA, 102 Blackstock Road, Finsbury Park, London N4 2DR
This role is based at our Head Office in Finsbury Park with some flexibility to work from home for one day per week after a successful probation period.

We’re looking for an experienced, people focused HR Adviser (we call this role a People and Culture Adviser at ISHA) to join our small team and play a key role in delivering high quality, generalist HR support across ISHA.

This is a varied, hands-on role where you’ll work closely with managers and colleagues, providing sound advice across the full employee lifecycle, from recruitment and onboarding through to employee relations, performance management, policy implementation and learning & development. You’ll be a trusted adviser, confidently balancing best practice with a pragmatic, solutions focused approach while using sound judgement skills.

This is a great opportunity for an experienced HR professional to join our small, but supportive, People and Culture Team working on all aspects of generalist HR advice and support. You should be a resilient, professionally curious person who enjoys working independently as well as part of a small team.

You will work closely with the Head of People and Culture in a generalist capacity, to support with continuous improvement across all areas of P&C work, while helping to support and achieve our organisational objectives.

Key responsibilities include:

• Providing first-line, advisory support to managers on a wide range of ER matters, including disciplinary, grievance, sickness absence and performance.
• Independently managing ER casework end-to-end, ensuring outcomes are fair, consistent and legally compliant.
• Supporting recruitment and selection activity, including advising on job design and interviews.
• Coordinating onboarding and probation processes, helping new starters feel supported and role-ready from day one.
• Assisting with the development, review and implementation of HR policies and procedures aligned to acas best practice.
• Maintaining accurate HR records and supporting reporting using our HR system, Cezanne.
• Contributing to organisational projects such as wellbeing, engagement, EDI and culture.

You

We are seeking a proactive and committed individual with strong interpersonal skills who can provide an excellent, customer-focused service to employees, managers, and senior leaders. This is a busy and varied role, so we’re looking for someone who likes working in a fast-paced environment while ensuring consistency and accuracy alongside considering and minimising risks.

We need you to come with:

• Proven experience in a generalist HR role.
• Solid working knowledge of UK employment law and confidence handling ER cases.
• Confidence in advising and influencing managers at different levels.
• Excellent communication skills, with a professional, empathetic and nonjudgemental approach.
• Strong organisational skills and the ability to manage competing priorities.
• CIPD qualification (or working towards), or equivalent experience.
• A great sense of humour will serve you in good stead, and your sound judgement skills will be second to none.

About ISHA

We are a small but ambitious housing association at a critical juncture. We have a brand new strategy that you will help us meet the objectives. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

We strive to be a values led organisation and make them at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them?

If you’re a capable and enthusiastic HR generalist who enjoys variety, challenge and making a positive difference, we’d love to hear from you.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have a health cash plan, and will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents.

Deadline: 09:00 Monday 27 April 2026
Interview: 12 May 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

When you submit your final application with your CV and a covering letter tell us:

(a) Why you feel you’re a strong fit for this role, with reference to the job description and person specification.

(b) One work related challenge you’ve managed, what you did, and what you learned.

(c) What motivates you most about working in HR.

(d) How you manage competing priorities and deadlines.

(e) anything else you feel is relevant.

Maximum of 250 words each answer.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us.

No agencies please.

Location: Bristol, (hybrid working with remote options considered), UK

Salary: £47,800 to £51,000 pa FTE

Employment Type: Part-time, 28 hours per week. Permanent.

About  our  Organisation  

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.   

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.  

About the Opportunity  

This important role within the Digital team works with a range of stakeholders across Soil Association, to deliver a high-quality user experience on www. soilassociation .org and other Soil Association websites. 

Working closely with colleagues across the organisation, you will design high-quality user-focused content, using user insight, data and evidence to improve content quality, accessibility and effectiveness. You will develop and iterate the organisation’s content strategy and design and maintain content standards, governance and processes. 

You will also provide best-practice guidance, training and hands-on support to colleagues, helping teams build confidence and skills. You will advocate for user-centred, evidence-based content, working to embed best practice approaches across the organisation. 

Initially, the focus of the role will be supporting a large website replatforming project and content migration, implementing improved user experience, consistency, content quality and governance across our website content.  

You’ll be joining a friendly, supportive and motivated team, in a flexible and welcoming working environment. The role is hybrid – one day a week in Bristol office, but remote options considered. This is a part time role (28 hours a week), and we can be flexible about how you fit your hours into the week.

About You  

You’ll be passionate about user-centred design, with a strong background in content design. You’ll have practical experience of hands-on content design, and experience designing and iterating content strategy, standards and governance. 

You will be confident collaborating with stakeholders with a range of digital skills, supporting them to maintain content quality and standards. You’ll have experience of effectively advocating for user-centred design and its adoption.

You will know how to do user research, using data and evidence to create high-quality user-facing content. Experience of working in the charity or not-for-profit sector would be an advantage.

Our Benefits  

We offer a range of financial and lifestyle benefits to all our employees, including:   

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)  

• Pension scheme with ethical investment options and employer contribution increasing with length of service  

• Free membership of the Soil Association and discounts on organic produce  

• Volunteer days to give back to the local community or support green initiatives  

• Family friendly policies and flexible working   

• Cycle to work scheme  

• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce  

To Apply  

Click ‘apply now’ to submit your CV and Cover Letter. Please note we look at applications on arrival and reserve the right to close this vacancy early.  

Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage.    

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat.    

Thank you for your interest in supporting our work at the Soil Association.  

We are seeking an Interim Equity, Diversity and Inclusion (EDI) Project Manager to lead the development of our EDI Strategy for 2026–2030 over a 6 month fixed-term contract. Building on strong foundations, you will create a practical, evidence‑based roadmap that embeds decolonisation principles, equitable partnerships, and best practice across the organisation. You will help deliver a clear, measurable framework that drives accountability and lasting impact, working closely with colleagues and senior leaders.

In this role you will report to the joint sponsors of the EDI Strategy, the Chief Strategy and People Officer, Cheryl King-McDowall (based in London) and Chief Programme and Impact Officer, Adam Weiss (based in Brussels).

Key Responsibilities

• Lead the refresh of ClientEarth’s EDI Strategy for 2026–2030, building upon the organisation’s existing framework.
• Integrate decolonisation principles and equitable partnership models into the strategy design.
• Ensure all strategic plans are aligned with relevant legislation, including the Equality Act 2010, and best practice EDI standards.
• Conduct organisational diagnostics, including data and gap analyses, benchmarking, policy reviews, and stakeholder/staff network engagement
• Design and facilitate workshops, consultations, and engagement sessions with staff at all levels.
• Lead the development of ClientEarth’s submission to the UK based environmental NGO SOS UK! RACE report 
• Manage delivery of the project within agreed budgets, including commissioning and working with external EDI advisors where required.

See the job description for a full list of duties for this role.

Skills, Knowledge & Expertise

• Extensive understanding of EDI legislation and regulatory requirements in the UK, particularly the Equality Act 2010.
• Experience in embedding EDI thinking into business planning, policies and processes, and direct service delivery. 
• Knowledge of equitable partnership models and racialised dynamics and experience of designing and implementing EDI and decolonisation strategies.
• Demonstrable experience working with NGOs or within multistakeholder, mission-driven organisations.
• Experience of developing and applying KPIs and metrics related to EDI impact and performance management.
• Strong alignment with ClientEarth’s values and commitment to our vision, mission, and equity, diversity, and inclusion strategy objectives.

See the job description for a full list of duties for this role.

Job Benefits

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
 

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
 

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

Human Resources Business Partner

We are hiring for a HR Business Partner.

This role involves providing a proactive and professional HR advisory service to all staff, with particular focus on partnering with line managers and heads of department, supporting the Head of Human Resources in delivering best practice across the employee lifecycle.

Our client is an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

Position: VAC0148 Human Resources Business Partner

Location: London/hybrid (office based until after probation period)

Hours: Full-time, 35 hours per week

Salary: £42,627.34 p/a plus travel to work allowance up to £3900 pa

Contract: One Year Fixed Term

Benefits: Contributory pension scheme; generous travel to work allowance; 25 days annual leave plus 8 bank holidays per annum; café discount.

Closing Date: 30/04/2026

About the Role

The HRBP will act as a key point of contact for employment-related queries, ensuring compliance with legislation, internal policies, and the ethos of the charity. The role will include several exciting opportunities to improve HR processes and will be leading on a number of projects with this aim in mind.

Candidates should note an expectation of in-person attendance for this role for the first month in post, with the possibility to work from home one day per week after this.

About You

The successful candidate will have:

• Minimum Level 5 CIPD qualified or equivalent experience.
• Demonstrable experience working in a HR generalist capacity, providing excellent advice and guidance to all stakeholders including line managers and employees.
• In-depth knowledge of UK employment law and its application to the workplace.
• Experience using HR Information Systems (ideally MHR iTrent) with a focus on System Administration.
• Confident advising on and leading in complex ER cases.
• Excellent communication and influencing skills, both verbal and written, with the ability to develop effective working relationships with all levels of stakeholders, cross-culturally.
• Experience of working with minimal supervision, providing accurate and timely support to all stakeholders.
• High level of discretion and diplomacy.

Successful candidates will actively demonstrate our staff values of acting with GRACE and TRUTH:

Growth and Transformation

Respect and Recognition

Accountability and Understanding

Collaboration and Trust

Empowerment and Honesty

If you feel you have the necessary experience and would like to join the team, apply today!

Other roles you may have experience of could include HR, Human Resources, Personnel, HR Officer, Human Resources Officer, Personnel Officer, HR BP, Human Resources BP, Personnel BP, HR Business Partner, Human Resources Business Partner, Personnel Business Partner.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

Hours: 37.5 hours per week (excluding breaks)

Days: To be worked over 5 days, Monday to Friday, with core hours between 8am – 6pm

Contract: Initial 12 months fixed-term contract (with option to extend), subject to the successful completion of a 6-month probationary period

Responsible to: Senior Strategic Lead (People and Place)

Place of work: Salford CVS’ offices in Eccles, Salford, M30 0FN

We are seeking to recruit to a brand-new post and are looking for an experienced and strategically minded person to strengthen Salford CVS’s strategic VCSE leadership role within Salford.

Main purposes of the post

To provide strategic leadership for Salford CVS’s place-based work, ensuring the VCSE sector is influential, represented and embedded within key strategic partnerships, boards and system-wide initiatives across Salford. The postholder will work closely with the Senior Strategic Lead for People and Place to shape strategic agendas, strengthen cross-sector relationships and ensure VCSE voices help influence the city’s long-term plans relating to Pride in Place, regeneration, housing, social value, climate action, culture, and wider place-based priorities.

For more information, please download the full Job Pack.

How to apply

Please download and complete our application form via the ‘Apply’ button.

Closing date: Noon on Wednesday 13th May 2026.

Interview date: Thursday 21st May 2026 at Salford CVS offices in Eccles.

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

ABOUT THIS OPPORTUNITY

You will be the first point of contact for apprentices, training providers and internal stakeholders, helping to drive engagement and ensure high-quality delivery.

This is a varied role ideal for someone confident with systems, data and stakeholder management, who is passionate about creating opportunities for learners and supporting staff development.

If you’re organised, proactive and excited about improving apprenticeship experiences across a large, high-performing education trust, we’d love to hear from you.

MAIN AREAS OF RESPONSIBILITY

Reporting to the Apprenticeship Manager you will be responsible for:

• Acting as the first point of contact for apprenticeship queries, training providers and internal stakeholders
• Helping promote apprenticeship opportunities internally and supporting recruitment and upskilling initiatives across the Harris Federation
• Providing support to manage the Harris Federation apprenticeship levy, tracking costs, progress and compliance with funding requirements
• Organising and promoting Apprenticeship events and information sessions across the Federation and academy sites, supporting senior leaders in promoting apprenticeships and recruiting future apprentices
• Supporting internal and external marketing for apprenticeship activities as part of wider employer branding and promoting engagement events to increase awareness and understanding of apprenticeships
• Facilitating an apprenticeship network and supporting development opportunities such as award nominations
• Maintaining and advising on safeguarding compliance, including neuro-inclusion, in alignment with the Ofsted framework, especially for under-18 apprentices
• Supporting the Apprenticeship team with projects focused on implementation, procurement, quality assurance and evaluation to expand levy use or facilitate levy transfer
• Working with the marketing team to create marketing materials, update the Apprenticeship SharePoint, produce event leaflets and share internal communications promoting Apprenticeship programmes

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• The ability to establish a new role in the Harris Federation and work collaboratively with key stakeholders to deliver successful apprenticeship programmes
• Strong project management skills with experience of complex projects with multiple stakeholders
• Experience of working across a large organisation, developing and delivering initiatives and maintaining stakeholder relationships
• The ability to travel to Federation academies in and around London and Essex as required
• Experience of managing a Learning Management System within the FE sector and working with the third-party service provider to ensure the platforms are user friendly and up to date
• Supporting with tracking of tickets within the learning management system and working together with the third-party service provider to resolve any issues and ensuring the platform is fit for purpose
• Experience of ILR monthly declaration and its analysis using various MIS platforms

For a full job description and person specification please download the Job Pack.

APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

The Kirkwood provide specialist adult care for anyone affected by a life limiting illness across Kirklees. Their care begins at diagnosis, within their In-Patient Unit and Support & Therapy Centre in Huddersfield, or in patients’ own homes. Their amazing care is respectful, tailored to individuals needs and wishes until the end of life. This includes support for patients family members, friends, and carers during their illness and afterwards.

We are honoured to be working in partnership with them to recruit an In Memory and Legacy fundraiser. Would you love to join their fantastic fundraising team and enable The Kirkwood to reach more people, by growing sustainable income to continue their vital services?

If you have experience in fundraising, and the compassion and ambition to part of their passionate team we would love to hear from you.

The Role

This brand-new role is vital in raising awareness of the profound impact legacy and in-memory donations have on people affected by life-limiting or terminal illness.

Reporting directly to the Head of Fundraising and Development you will manage two key events, Light up a Life in December and the Sunflower Walk in August. As a champion for in-memory giving and gifts in wills, key responsibilities will include:

• Developing and delivering strategies to grow income from gifts in wills and in-memory giving
• Building meaningful, compassionate long-term relationships
• Delivering exceptional supporter engagement and stewardship
• Securing vital income through sensitive communication and inspiring campaigns
• Raising awareness of in-memory giving opportunities internally and externally.

The Person

We are looking for an experienced fundraiser, ideally with knowledge of legacy and/or in-memory giving. An understanding of the emotional nature of in-memory and legacy is essential. It would also be beneficial to have experience working with a hospice, or healthcare environment within the charity sector.

You should have:

• The ability to work collaboratively, building strong internal and external relationships.
• A flair for handling conversations in a sensitive, compassionate and professional manner.
• Experience in developing engaging campaigns and supporter journeys.
• Excellent project management skills.
• Knowledge of legal processes relating to wills, probate and legacy administration is also desirable.

Please note that you must hold a full, clean UK driving license and have regular access to a vehicle, insured for business use to apply for this position.

Why The Kirkwood?

The Kirkwood is not just a building, an In-Patient Unit, or a place of care. It is a movement of people united by the belief that everyone affected by a life-limiting illness deserves the very best care - care that improves quality of life, for however long that may be.

Together, they support those in their care to live well and make the most of every single day. The Kirkwood Movement is united behind one common purpose: to Support Life.

The Kirkwood has around 250 dedicated employees in both full and part-time roles, and is fortunate to have the support of over 800 committed volunteers. The team live and work by their values:

• Respectful and Inclusive
• Passionate and Determined
• Open and Honest
• Kind and Compassionate
• Forward-thinking
• Striving for Quality and Excellence

Benefits include:

• Free on-site parking (where available)
• High-quality, low-cost meals
• Complementary therapies
• Stakeholder pension scheme (NHS pension transferable for current members)
• Hospice contributory scheme, including death in service benefits
• Access to occupational health services
• Employee Assistance Programme (for employees and immediate family)
• Discounted health cash plans

If you would like more information, or to apply for this role we would love to hear from you please contact Leanne or Jen at Charity Horizons. 

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Leanne or Jen who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Income Manager

We are seeking an experienced Income Manager to lead high-performing teams and deliver strong income collection across a large housing portfolio.

Position: Income Manager
Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience
Location: Stratford, London with hybrid working (20% to 40% office based)
Hours: Full time
Contract: Fixed Term Contract, 11 months
Closing Date: 28 April 2026
Interview Dates: 5 and 6 May 2026

About the Role
This is a senior leadership opportunity within a large and complex income function, responsible for delivering strong performance across a substantial arrears portfolio.

Key responsibilities include:

• Leading and developing teams managing between 9,000 and 20,000 accounts
• Driving income maximisation and reducing arrears across portfolios ranging from £5.5m to £8.5m
• Embedding a high-performance culture through coaching and development of Customer Account Managers
• Taking ownership of complex arrears cases and working with legal partners, local authorities and external agencies
• Using data and insight to identify risk, improve outcomes and influence senior stakeholders
• Working collaboratively across teams to improve service delivery and customer outcomes
• Supporting continuous improvement, policy development and operational strategy

About You
You will bring strong leadership experience within income management, housing or a related environment, with a track record of delivering results.

You will demonstrate:

• Proven experience managing teams in a fast-paced, target-driven environment
• Strong leadership and people development skills with the ability to motivate teams to achieve KPIs
• Excellent communication skills and the ability to influence a wide range of stakeholders
• In-depth knowledge of housing law, landlord and tenant legislation and welfare reform
• Strong organisational and problem-solving abilities with a proactive approach
• Experience working with internal and external partners to resolve complex cases
• Ability to analyse performance data and support strategic decision-making

About the Organisation
This organisation is one of the UK’s leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. With a strong social purpose, they are committed to delivering high quality housing and improving lives.

They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace where diversity is valued. Sustainability and long-term impact are also central to their approach.

Other roles you may have experience of could include: Regional Income Manager, Head of Income, Rent Services Manager, Arrears Manager, Housing Income Lead, Tenancy Sustainment Manager, Revenue Manager

Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Vacancy type: Paid Vacancy

Function: Fundraising

Location: Head Office - Sully (Hybrid Working)

Salary: up to £32,862 per annum (depending on experience)

Contract type: Permanent

Contract hours: Full time

Weekly hours: 37.5 hours per week

Closing Date: 27/04/2026

Ref No: 1055

We are delighted to share an exciting opportunity to join our Income Generation team in a newly created Legacies and In Memory Officer role.

About the Role:

Are you a proactive, experienced fundraiser or communications professional who enjoys building relationships and delivering great supporter experience?

Join us at an exciting time as we continue to grow our legacy and in-memory income to support more children and families in Wales.

This is a wonderful opportunity to build on an already strong and successful programme; the charity currently receives over £1.5 million each year from legacy income, alongside a strong pipeline of enquirers and pledgers. In-memory giving is also a key area we wish to further develop to maximise new opportunities for sustainable growth and supporter engagement.

About you:

You’re an experienced fundraiser or supporter‑facing professional who already knows how to deliver high‑quality campaigns and meaningful supporter experiences. You’re confident working across multiple channels to run effective fundraising or marketing activity, using insight, evidence and creativity to shape what works.

You naturally build warm, trust‑based relationships with people - supporters, volunteers, pledgers, enquirers and retail colleagues and you understand how to tailor communication to different audiences with clarity and care. You’re equally comfortable managing projects, suppliers and budgets, keeping everything on track and to deadline, and you use data intelligently to improve future work.

You thrive working collaboratively across a charity, bringing strong communication skills and a keen eye for detail. Most importantly, you’re motivated by making a genuine difference to children and families accessing hospice care. 

You’ll need to be flexible, as some evenings and weekends will be part of the role to fit around the needs of our supporters.

Please see the attached job description and person specification for more information. 

Our employee benefits:

• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays
• Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance- death in service benefit
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes 
• Discounted gym membership and shopping discounts
• Hybrid working and when onsite free secured parking

Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.​

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership. 

Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance. 

Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.

Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance. 

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

Government and Multi-Lateral Funding Manager

12-month Fixed Term Contract. Full Time. Hybrid working (2 days per week in the office)

Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington

Salary: £48,576 per year for Cardiff, Edinburgh, Warrington. £53,459 per year for London (including London allowance)

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the partnership and and Business Development Lead, the Government and Multi-lateral Funding Manager will drive substantial growth in income and impact outcomes by actively engaging and cultivating strong relationships with existing and new Institutional funding partners, cocreating and bidding with our Multi-Country Clusters (MCC’s) and Global Programmes teams.

The post-holder co-leads and delivers on the government and multilateral funding strategy for Christian Aid positioning Christian Aid and its partners to secure multi-million awards to maximise impact.

Some of the main responsibilities of the Government and Multi-lateral Funding Manager includes:

• Working with Partnerships and Business Development Lead and Heads of Impact to implement an ambitious strategic framework to enhance engagement and build strong partnerships with agreed Government and Multilateral Funding Partners (including Global Climate Funds, UN, World Bank, Regional Development Banks, Bilateral donors including UK and devolved Governments, European and other Governments) setting clear objectives and key areas for collaboration, ensuring alignment with organisational
  goals to drive impactful results.
• Acquire, develop and retain key agreed Government and Multi-lateral donor relationships and strategic partnerships by building a wide network of contacts and funding relationships across Government Departments.
• Build and maintain a forward opportunity pipeline for Christian Aid’s institutional funding, collaborating closely with CA Ireland to maximise funding growth.
• Oversee agreed Supplier Framework Agreements working with MCC Business Development Managers in taking forward pipeline opportunities.
• Collaborate across the Partnerships and Business Development Team and MCC BD Team on tenders and grants, leading bid preparation and ensuring alignment with funding requirements.
• Collaborate with Impact colleagues to onboard new programs, including with MCC Contracts and Portfolio Managers.
• Develop and proactively pitch new strategic Signature Programmes in agreement with Directors and MCCs.
• This level role may include line management responsibilities of an advisor level role.

About you

Who we are looking for:

Essential:

• Highly developed communication, networking, consulting and relationship-building skills, including but not limited to Government Departments, INGOs, NGOs and Private Sector and country missions
• Highly developed interpersonal skills at senior levels with advanced negotiation and conflict resolution abilities.
• Highly developed research skills for identifying strategic funding and partnership opportunities.
• Highly developed organisational, planning, and prioritisation abilities.
• Substantial knowledge and experience of humanitarian programming and humanitarian donor funding modalities with UN, EU and bilateral donors and/or international climate funding architecture, Global Climate Funds, donor accreditation and management modalities.
• Developed skills and experience in strategy development, decision-making, and managing high-pressure situations.
• Substantial experience and a proven track record of securing multiple multi-million-pound grants.
• Substantial experience with project design, as well as monitoring and evaluation tools.
• Substantial experience in developing, writing, and budgeting technical grant and service contract bids, and strong excel and budgeting skills.
• Detailed understanding and knowledge of institutional donor programming and partnership models, especially with Governments and Multilateral donors.

Desirable:

• Bachelor’s degree or equivalent education.
• Developed in synthesising complex information.
• Demonstrable experience in line management and managing teams remotely and providing coaching support.
• Medium level proficiency in speaking and writing in French or Spanish.
• Understanding in negotiating government grant and supplier contracts, including compliance agreements.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Salary: £33,000 per annum pro rata
Hours: 22.5 hours over 3 days per week, must be available to work Tuesdays
Contract Type: Permanent
Location: Birmingham 
Reports to: Senior Suicide Prevention Therapist 

THE CHARITY 
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. 

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it. 

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.

In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

THE OPPORTUNITY 
We are expanding our newly established team of clinicians to deliver our clinical proven intervention at our new James’ Place centre in Birmingham. As a Suicide Prevention Therapist, you will be an experienced mental health professional or therapist with demonstrable interest in suicide prevention. You will support men who are experiencing a suicidal crisis and their supporter(s), delivering our unique intervention and co-producing effective safety plans to maintain their safety. Successful applicants will be joining a new team at a pivotal time and will have the opportunity to shape the local culture at James’ Place Birmingham. Training and support will be provided by the Head of Centre in Birmingham and the wider James’ Place team.

KEY RESPONSIBILITIES 
Clinical

• Conduct initial Welcome Assessments with men in a suicidal crisis, assessing risk and the suitability of the James’ Place intervention and co-producing effective safety plans 
• Deliver our therapeutic intervention, building trust and exploring the reasons for crisis
• Use the Lay Your Cards on the Table intervention to encourage men to talk about and explore their feelings, attitudes and behaviours and develop positive coping strategies 
• Take full clinical responsibility of the men under James’ Place care, as a member of the clinical team and in consultation with Senior Suicide Prevention Therapist and Head of Centre when needed
• Escalate care to appropriate services when necessary, including emergency services and secondary mental health teams 
• Deliver one-off guidance sessions to supporters of men under the James’ Place care
• Work collaboratively with other professionals to coordinate comprehensive care
• Demonstrate self-awareness and regularly dedicate time and space, inside and outside of work, to keeping yourself well 
• Undergo clinical supervision with a qualified supervisor to reflect on clinical work and raise any issues or concerns arising from work
• Remain up to date with developments in law, theories and research 
• Engage in peer support sessions, caseload discussions and Reflective Practice with the team
• Contribute to an environment in which confidentiality, privacy and dignity are respected and be clear with clients about limits of confidentiality
• Maintain confidentiality and adhere to ethical standards
• Complete session notes in a timely and effective manner 
• Participate in continuous professional development and engage in training provided both internally and externally 
• Support the Clinical Administration team as and when necessary 
• Support with the creation and facilitation of a Peer Support Group once James’ Place Birmingham is well-established 

Outreach and Engagement

• Support the local management team to increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention
• Support the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events

Values

• Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work

PERSON SPECIFICATION
The role requires someone with a relevant qualification who can confidently support men experiencing a suicidal crisis. You will need to be able to effectively conduct risk assessments and deliver our clinically proven therapeutic intervention to ensure client safety. Strong therapeutic communication, the ability to work autonomously and teamwork skills are also essential to this role, as well as the ability to build trust and hope. 

Essential
Qualification(s)

• A Core Profession such as Mental Health Nurse, Occupational Therapist or Social Worker, counselling or practitioner psychologist registered with NMC, HCPC, or Social Work England

or

• Accreditation as a psychological therapist, psychotherapist, or counsellor registered with BACP, UKCP, BABCP or equivalent, or have completed training and awaiting accreditation

You must hold a relevant qualification to be considered for this role.

Knowledge, Skills and Experience

• Demonstrable experience working with adults experiencing acute psychological distress
• Demonstrable knowledge of social and other factors which could lead to suicidal thinking and actions
• Demonstrable knowledge of the factors contributing to male suicide
• Evidence of being able to deliver a therapeutic session and work in a therapeutic environment  
• Effective communication skills (both written and verbal)
• Good interpersonal skills with the ability to manage difficult situations
• Ability to assess, plan, implement and evaluate therapeutic interventions
• An ability to collaborate with clients in the development of a person centred, individual intervention plan
• An ability to engage clients in the intervention plan, overcoming barriers to communication
• Ability to conduct effective risk assessments and collaborative safety plans with men who are presenting with high risk of suicide, or be willing and able to learn how to do so
• Ability to identify if the James’ Place service is not adequate to maintain the person’s safety and facilitate rapid transfer to the most appropriate service 
• Ability to maintain boundaries within a time-limited intervention 
• Ability to work as an effective team member
• Ability to manage and prioritise own workload, using own initiative and confidence in decision making
• Strong time management
• Ability to maintain up to date client records in line with James’ Place standards
• Ability to maintain own personal safety and the safety of others within the centre
• Knowledge and understanding of Safeguarding Procedures

Values

• Commitment to clinical supervision 
• Ability to engage with James’ Place values 
• Ability to promote people’s equality, diversity and rights 
• Ability to work collaboratively and demonstrate commitment to co-production
• Ability to be transparent, honest and show discretion when needed 
• Commitment to suicide prevention and working with men in a suicidal crisis 

WE OFFER

• A 7% employer contributory pension scheme
• Family friendly policies
• Death in service insurance scheme 
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period 

LEARN MORE
If you would like to learn more about working for James' Place, sign up to our online recruitment information session on Wednesday 8th April at 6:30pm - 7:15pm

HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the three screening questions. Please note, you do not need to upload a cover letter for this role. 

If you have any queries or experience challenges with the application process, please contact us directly. 

Closing date: Friday 1st May, 5pm

Interviews are expected to be held in person on 12th and 13th May.

Our aim is to recruit a team of clinicians who are representative of the communities of men who will access treatment at James' Place Birmingham. We particularly encourage applications from underrepresented groups and those who have experience in delivering therapy within culturally diverse communities, particularly in widely spoken languages within those communities. 

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

REF-227 718

We are looking for a dynamic, values-led, strategic leader to drive our mission for migration justice and social work solidarity. The role entails oversight of the operations and strategy of the organisation, responsibility for financial management and fundraising, maintaining the health of the organisation and embedding anti-racist and anti-opressive values into every aspect of the organisation. 

Clore Leadership is looking for a hands-on finance professional to keep our organisation running smoothly and thinking ahead. From managing budgets and ensuring compliance to supporting strategic planning, you’ll play a key role in helping us make the most of our resources and maximise our impact.