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Are you experienced in leading a team within Service Charges?
We have a fantastic opportunity to join our Service Charges team as Regional Service Charge Manager. Based from our office in Basingstoke, you'll combine office and home working in line with our hybrid approach, with occasional travel to our Wembley office for team meetings.
The Role
Reporting into the Head of Service Charge Setting and Administration, you'll be responsible for managing and coordinating the Regional Service Charges team in the South West region in the delivery of the service charge calculations (all tenure types) and annual service charge statements to customers in line with legal and regulatory requirements. The portfolio consists of approximately 20,000 units with a total annual service charge income budget of c.£20 million. Responsibilities include:
Managing the Regional Service Charge team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement
Setting the annual service charge expenditure and income budget across all tenures within the region
Accountability for the annual service charge estimate and final account process, ensuring the risk associated with rechargeable service charges is effectively managed and regulatory time scales are met
Working collaboratively across the business to support continuous service improvement and deliver excellent customer service to customers across different tenure types, ensuring compliance with legal requirements
Reviewing and approving the certification of annual service charges, documenting the calculation and apportionment process, including the reports and supporting documentation to facilitate the certification
Producing and analysing regular reports on recoverable repairs and maintenance expenditure, estimated service charge income and ad-hoc reports dependant on business requirements
What we're looking for
You should have previous experience in a similar management role within service charges. You'll need to demonstrate strong technical knowledge, being adept in managing fixed and variable charges in a large and complex setting, preferably in a housing context. You'll also need:
To be an experienced leader, skilled in developing high-performing teams and consistently maintaining high operational standards
Thorough understanding of the Landlord and Tenant Act 1985 (as amended) and other guidance and best practice for service charges
To be qualified by experience or a qualified accountant with a solid understanding of accounting practices and concepts including account reconciliations
Ability to take ownership and work independently whilst meeting tight organisational deadlines
Strong stakeholder management skills, demonstrating collaborative, cross-functional working relationships, including experience liaising with external stakeholders, e.g. auditors, regulators and Ombudsman
Experience in directly engaging with customers, addressing queries, and delivering clear, concise written communication
Strong experience with Microsoft Office applications, including intermediate / advanced excel
Knowledge and experience of using housing management and property management systems (e.g. Workday, SUN, Agresso, NEC, Active H or similar)
Are you an experienced senior manager with a passion for community led regeneration? If so, this is an exceptionally exciting opportunity for a creative, business minded leader to help bring to life the strategic vision for Market House in Penzance and make a significant impact on revitalising Penzance town centre.
About Us
Market House was brought into community ownership in 2022 when it was acquired by The Penzance Regeneration Company CIC ‘PZRC’ to secure its future and play an active part in a revitalised town centre. With capital funding from the Government’s Town Deal Fund, this grade 1 listed building is now being transformed by PZRC to create a street food hall and restaurant.
The vision is to bring Market House back to life as a financially sustainable asset for the town, driving increased footfall and strengthening the food, visitor and evening economies. The street food hall will offer opportunities for innovative local food entrepreneurs to rent a street food kitchen pod, develop and grow their businesses; and the restaurant a place where local young people can gain exceptional levels of hospitality skills.
The Market House will be operated by a wholly owned subsidiary of PZRC, Market House Penzance CIC.
The role
With the Market House construction project due to complete in spring 2027 and the launch planned for the summer, we are looking for our business leader to join us early in the new year 2027 and work with, and report to, the PZRC Chief Operating Officer to get the Market House launch ready.
Longer term, the purpose of this role is primarily to spearhead and support successful delivery of the street food hall. The Market House Business Lead will oversee the operational delivery of the street food hall and in particular work to optimise town centre impact, drive revenue generation and secure targets for financial performance.
Key responsibilities
o A cohesive and collaborative approach to town centre events and activities;
o Market House playing a focal role in driving increased local and visitor footfall in the town centre; and
o Market House offering an exciting and attractive draw to local people, local and regional visitors and tourists
Personal qualities, experience and skills
Join us in bringing this landmark building back to life as part of a revitalised town centre. If you’re ready to make a real difference in a unique, rewarding and exciting environment we’d love to hear from you.
How to Apply
Please apply with your CV and a cover letter – maximum 2 sides A4 – that sets out your suitability for the role by midnight on 5th October 2026.
Key dates
Closing date Midnight, 5th October 2026
Interviews Week commencing 19th October 2026
We welcome applications from candidates of all backgrounds and experiences. Even if you don’t meet every requirement but have relevant experience, we’d love to hear from you.
We are committed to your journey as a candidate and will provide any necessary support throughout the application process. If you require assistance in completing your application, or need the process to be adjusted, please don’t hesitate to contact us.
The client requests no contact from agencies or media sales.
Salary Grade B: £25,266.93 per annum full time equivalent, plus London Weighting of £4,000 per annum (FTE), plus anti-social hours payment of £650 per annum (FTE). Total Salary: £29,916.93 per annum
Hours: Average of 37 hours per week over a 4 week rolling rota period. Hours vary, Monday to Sunday, in accordance with rota, and include anti-social working; sleep-in shifts, evenings, weekends and bank holidays.
Job Purpose:
To support the delivery of Oasis Community Housing’s Young People’s Supported Housing Service (including Ofsted registered project). The service supports 56 young people at any given time; in one 16-bed Ofsted registered 24-hours staffed supported housing project for 16-21 year olds with medium-high needs, plus visiting support to young people living in properties across the North of the Borough.
To provide trauma informed, holistic, personalised support to children and young people, which is in line with relevant pathway and safety plans. To work closely with Southwark Council, including Children’s Services, to ensure children and young people achieve the best outcomes, in line with project specific aims and objectives. Under the guidance of the Team Leader and Registered Service Manager, to ensure the service is compliant with the Supported Accommodation Regulations and we maintain successful Ofsted registration for the relevant project.
Organisation Context:
Oasis Community Housing is a Christian response to homelessness and disadvantage providing housing, support and other specialised services. The support provided aims to develop life skills that will enable people to live successful independent lives.
Oasis Community Housing is part of the Oasis group of charities. The group includes national charities dedicated to education, housing, and campaigning against human trafficking and we work to a common vision of creating communities in which everyone can thrive and reach their God-given potential.
We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of Oasis Community Housing. However, it will be an occupational requirement that a practising Christian is needed for some specified roles. This will be highlighted in the qualifications section of the job description and will be clearly stated in the job advert. This is not one of those posts.
Benefits: Oasis Community Housing operates a contributory group personal pension plan and in accordance with the Pension Act 2008, if eligible, you will be automatically enrolled into the Oasis Trust pension scheme. Currently all staff in our pension scheme are required to contribute a minimum of 2% of their salary. The employer contribution is currently set at a contribution of 7%. Oasis Community Housing life assurance policy, through Omnilife, is open to all staff who earn in excess of £6000 per annum. 25 days holiday per year, plus statutory holidays, increasing to 30 days per annum after 2 completed years’ service.
Unsocial Working: Working hours include evenings, weekends and bank holidays. Flexibility is required around public holidays, and annual leave restrictions may be considered over Christmas and New Year period.
Project specific:
Our projects are places of safety, Psychologically Informed Environments (PIE), from which we work with children and young people using person-led, holistic, trauma-informed and solution-focused approaches. We aim to provide accommodation and support that helps children and young people find self-worth and the belief that they deserve a better future, supporting them in safe, positive transitions including where relevant from care into more independent accommodation, and from childhood to adulthood; providing holistic support to gain essential life skills, achieve health outcomes, to realise and achieve their aspirations, and reach their full potential.
We are commissioned by Southwark Council to provide this service, which currently consists of:
• A 24-7 staffed 16 bed Ofsted registered supported housing project for young people aged 16-21.
• A 4 bed property for young mums and their babies/toddler age children - with a staff office, visiting staff support Mon-Fri 9-5, and on call support outside of working hours.
• A 6 bed property for young mums and their babies/toddler age children – with visiting staff support Mon-Fri 9-5, and on call support outside of working hours.
• A 7 bed supported accommodation for young people (Christchurch - made up of self contained flats, and flats allowing for sharing a bathroom/kitchen with one other) - with a staff office, visiting support Mon-Fri 9-5, and on call support outside of working hours.
• A number of 4-5 bed properties, for young people with visiting staff support Mon-Fri 9 5, and on call support outside of working hours.
Duties & Responsibilities:
• To provide holistic (mental, physical, emotional, spiritual) support to children and young people within our supported housing projects, in accordance with the ethos and values of Oasis Community Housing. Ensuring support provision is personalised to individual needs, and progress is regularly reviewed.
• To engage in multi-disciplinary team (MDT) approaches to support children and young people, including working closely with Children’s Services and other professionals and partner agencies. To include; attending meetings and effective information sharing.
• To ensure safeguarding policies and procedures are adhered to in your practices, and that concerns are reported appropriately and expediently, both internally, and externally, as needed.
• To navigate challenging situations effectively and sensitively.
• To maintain records needed to ensure excellent and consistent support provision; maintaining comprehensive case files, using our In-Form data system, completing reports and assisting in the measurement of outcomes.
• To ensure the Project Handbook, including the service expectations, are explained to children and young people at the point of entry; being reiterated, and enforced as needed.
• To deal with informal complaints made by residents in accordance with OCH's procedures.
• To organise and encourage activities which are of interest to those being supported.
• To support the active participation of residents in project design, delivery and evaluation; working with our Head of Service Improvement to encourage involvement, and assisting in recording access and engagement.
• To work in accordance with regulatory requirements. Under the guidance of the Team Leader and Head of Supported Housing (Registered Service Manager) to ensure your practices are compliant with the Supported Accommodation Regulations.
• To clean the office space and communal areas, and support those living in our service to keep their rooms/properties clean.
• To work closely with Housing Management Team colleagues.
• To attend regular supervision sessions with your line manager
• To attend relevant training sessions as required by the role / your line manager
• To undertake any other reasonable duties as required
• To ensure all working practice and interactions are in line with organisational ethos and values
• To be able to work in any Oasis Community Housing project as required.
Personal Specification/Key Competencies:
Qualifications:
• Relevant qualification to NVQ Level 3 (Essential)
Work Experience:
• At least 2 years’ experience as a Support Worker, including needs and risk assessment, delivery of holistic support, health and safety, working closely with partner agencies to provide support (Essential)
• Experience working with children and young people, especially those experiencing homelessness including leaving the care system, and related issues including mental ill health, trauma, abuse, alcohol and substance misuse and offending (Essential)
• Experience of using person centred support plans (Desirable)
• Experience working in the safeguarding arena (Desirable)
• Experience of participating in MDT meetings (Desirable)
• Experience of working in registered/regulated services (Desirable)
To end Homelessness from the Northeast and beyond.



The client requests no contact from agencies or media sales.
Operational Manager – Supported Housing
We are seeking an experienced Operational Manager to lead two specialist supported housing services, helping people build independence through recovery, housing and employment.
Position: Operational Manager – Supported Housing
Salary: £36,729 per annum, plus £1,218 Essential User Car Allowance and management on-call allowance
Location: Brighton
Hours: 37 hours per week
Contract: 12-month fixed-term contract
Working pattern: Hybrid – up to one day per week working from home, with additional flexibility when report writing
Closing date: CVs will be reviewed on a rolling basis, so early application is encouraged.
About the role
This is a fantastic opportunity to lead two established supported housing services helping people experiencing homelessness, recovery from substance use and barriers to employment to move towards greater independence.
You will manage two small, experienced teams across services providing shared accommodation in Brighton. While each service has its own remit and outcomes, both focus on providing safe accommodation alongside the support people need to rebuild their lives through recovery, employment, training and increased independence.
Key responsibilities will include:
About you
You will be an experienced and resilient people manager with a professional background in supported housing, homelessness, addiction and recovery, social care or complex needs.
You will have experience of line management and team supervision, alongside the ability to manage competing priorities, risk and challenging situations. Knowledge of Psychologically Informed Practice and Trauma Informed Care is important, as are strong communication, partnership-working and report-writing skills.
Above all, you will be someone who can support and motivate both staff and clients while maintaining high standards of safety, accountability and service delivery.
About the organisation
You will be joining an established Sussex charity supporting people to overcome disadvantage and achieve greater independence.
Other roles you may have experience of could include Supported Housing Manager, Service Manager, Housing Services Manager, Recovery Services Manager, Homelessness Services Manager, Supported Accommodation Manager, Complex Needs Manager, Operations Manager or Social Care Manager.
Further Note:
Using AI in your application
We recognise that AI tools such as ChatGPT, Copilot Chat and Gemini can be helpful when preparing an application. However, we want to hear about your experience and skills in your own words, so we ask that you minimise the use of AI.
Please provide clear, genuine examples of how your skills and experience meet the requirements of the role. The STAR model can be helpful when structuring your examples.
Applications are reviewed by at least two hiring managers and AI is not used to assess applications. Applications that rely heavily on AI can sound generic and make it difficult to understand your individual experience, so please make sure your application reflects you.
This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.
Are you a passionate person who wants to shape the future of our brand-new Shelter shop opening in St Albans? If that sounds like you, we’re looking for a confident and influential person who is community-driven and ready to take the lead as a shop manager.
This role is a chance to bring bold ideas to life as well as being a manager giving you the chance to take creative control of visual merchandising within the shop.
If you have experience of leading a team whilst empowering and motivating individuals this could be the role for you!
About you
You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.
Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.
You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Location: Manchester Hub – Watson Street
Salary: Grade 3 - £32,585 per annum pro rata
Hours: 2 x full time – 35 hour per week
Contracts: Both posts are fixed term until 31st August 2027
Closing date: Wednesday 23rd September 2026 at 11:30pm
Are you a compassionate, proactive and collaborative individual, with experience in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be making a real difference to people affected by the housing emergency.
About the role
Shelter Manchester are recruiting two Housing Rights Workers, as part of our @Home Service, to undertake preventative work with families at risk of homelessness, so that they can sustain a safe and secure home.
Your role will be to deliver high quality housing advice and advocacy in school settings to families at risk of becoming homeless and experiencing housing issues. You will plan and deliver holistic casework to families and support them to resolve their housing situation, as well as recording quantitative and qualitative data to evidence the impact of these interventions.
You will work within school and community settings to deliver rights awareness workshops to improve professional’s knowledge of local housing issues and raise awareness of housing rights
About you
You will have the ability to engage and work collaboratively with individuals, communities and a variety of stakeholders, including running group workshops and presentations. You have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy, with the ability to progress to specialist level knowledge. Essential to the role will be good time management, carrying out casework related interviews, maintaining detailed case records and offering advice and support to clients to inform their decisions.
Benefits
In return we offer a competitive salary as well as a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across Greater Manchester. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering adding significant value to our core service offer.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please submit your work history and a supporting statement with responses to the three 'About You' points outlined below. The supporting statement should be no more than 1500 words in total.
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Salary: Grade B – £25,877.80 plus anti-social hour’s payment of £650 per annum. Total starting salary of £26,527.80 per annum.
Hours:Full-time 37 hours per week: hours vary, Monday to Sunday, in accordance with a rolling rota. Anti-social working; evenings, weekends and bank holidays.
Job Purpose:
To support the delivery of Oasis Community Housing’s Young People’s Supported Housing Service (Ofsted registered). The service operates two 24-hour staffed supported housing projects, one for children and young people aged 16-17 with medium needs, and one for those aged 16-21 with complex needs. To provide trauma informed, holistic, personalised support to children and young people, which is in line with relevant pathway and safety plans.
To work closely with Gateshead Council, including Children’s Services, to ensure children and young people achieve the best outcomes, in line with project specific aims and objectives. Under the guidance of the Team Leader and Registered Service Manager, to ensure the service is compliant with the Supported Accommodation Regulations and we maintain successful Ofsted registration for these projects.
Organisation Context:
Oasis Community Housing (OCH) is a Christian response to homelessness and disadvantage providing housing, support and other services. The support provided aims to develop life skills that will enable people to live successful independent lives.
Oasis Community Housing is part of the Oasis group of charities. The group includes charities dedicated to education, housing and campaigning against human trafficking and we work to a common vision of creating communities in which everyone can thrive and reach their God-given potential.
We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of the organisation. However, it will be an occupational requirement that a practising Christian is needed for some specified roles. This will be highlighted in the qualifications section of the job description and will be clearly stated in the job advert.
Oasis Community Housing is an experienced charity, with its Central Office in Gateshead, Tyne and Wear.
This post is located in Gateshead, within the two registered supported housing projects.
Any offer of employment will be subject to satisfactory references, meeting essential criteria and Enhanced DBS (dependent on role).
Project specific:
Our projects are places of safety, Psychologically Informed Environments (PIE), from which we work with children and young people using person-led, holistic, trauma-informed and solution-focused approaches. We aim to provide accommodation and support that helps children and young people find self-worth and the belief that they deserve a better future, supporting them in safe, positive transitions including where relevant from care into more independent accommodation, and from childhood to adulthood; providing holistic support to gain essential life skills, achieve health outcomes, to realise and achieve their aspirations, and reach their full potential.
This role is based in a new service, which goes live on 1st June 2025:
• A 24-7 staffed 8 bed Ofsted registered supported housing project for young people aged 16-21 with complex needs.
• A 24-7 staffed 5 bed Ofsted registered supported housing project for young people aged 16-17 with medium needs.
Duties & Responsibilities:
• To provide holistic (mental, physical, emotional, spiritual) support to children and young people within our supported housing projects, in accordance with the ethos and values of Oasis Community Housing. Ensuring support provision is personalised to individual needs, and progress is regularly reviewed.
• To engage in multi-disciplinary team (MDT) approaches to support children and young people, including working closely with Children’s Services and other professionals and partner agencies. To include; attending meetings and effective information sharing.
• To ensure safeguarding policies and procedures are adhered to in your practices, and that concerns are reported appropriately and expediently, both internally, and externally, as needed.
• To navigate challenging situations effectively and sensitively.
• To maintain records needed to ensure excellent and consistent support provision; maintaining comprehensive case files, using our In-Form data system, completing reports and assisting in the measurement of outcomes.
• To ensure the Project Handbook, including the service expectations, are explained to children and young people at the point of entry; being reiterated, and enforced as needed.
• To deal with informal complaints made by residents in accordance with OCH's procedures.
• To organise and encourage activities which are of interest to those being supported.
• To support the active participation of residents in project design, delivery and evaluation; working with our Co-Production Worker to encourage involvement, and assisting in recording access and engagement.
• To work in accordance with regulatory requirements. Under the guidance of the Team Leader and Head of Supported Housing (Registered Service Manager) to ensure your practices are compliant with the Supported Accommodation Regulations.
• To clean the office space and communal areas, and support those living in our service to keep their rooms/properties clean.
• To work closely with Housing Management Team colleagues.
• To attend regular supervision sessions with your line manager
• To attend relevant training sessions as required by the role / your line manager
• To undertake any other reasonable duties as required
• To ensure all working practice and interactions are in line with organisational ethos and values
• To be able to work in any Oasis Community Housing project as required.
Personal Specification/Key Competencies:
Qualifications:
• Relevant qualification to NVQ Level 3 (Essential)
To end Homelessness from the Northeast and beyond.



Job Summary
The Service Manager - Z House will provide operational leadership for Z House, Caring in Bristol’s emergency accommodation service for young people aged 18–25 experiencing housing crisis.
The Service Manager will be responsible for ensuring that Z House is a safe, welcoming, well-managed and psychologically informed service, where young people are treated with dignity and supported to move towards greater stability and appropriate longer-term accommodation.
You will lead the day-to-day operation of Z House, overseeing referrals and placements, safeguarding with support from our Safeguarding team and risk management, staff and volunteer practice, accommodation standards, partnership working and service development.
The Service Manager role will combine operational management with a strong focus on relationships and practice. You will work closely with the young people using Z House, the wider Caring in Bristol team and partners across Bristol to ensure that the service responds effectively to individual needs while contributing to our wider ambition to prevent and reduce homelessness.
The role will also have capacity to lead or contribute to the development and delivery of additional accommodation or youth-focused projects that sit within the scope of Z House and Caring in Bristol’s Support Services. This may include developing new provision, responding to emerging needs and opportunities, and working with partners to extend or adapt our accommodation offer.
Reporting to the Head of Support Services, you will be part of the wider Support Services team and will contribute to the development of Caring in Bristol’s approach to accommodation, youth homelessness and early intervention.
Key responsibilities
Lead the day-to-day operation of Z House, ensuring the service is safe, effective, welcoming and responsive to the needs of young people experiencing housing crisis.
Manage the referral, assessment and placement process, making appropriate decisions about suitability and ensuring risks and support needs are identified and managed effectively.
Oversee safeguarding practice within Z House, ensuring concerns are identified, responded to and escalated appropriately and in line with organisational procedures.
Lead the development and implementation of effective operational systems, policies and procedures that support high-quality and consistent service delivery.
Manage and support staff and volunteers involved in Z House, creating a positive, inclusive and reflective culture and ensuring people have the information, training and support they need to work safely and effectively.
Build strong relationships with referral partners and organisations across Bristol, ensuring young people can access appropriate specialist support and move towards suitable longer-term accommodation.
Develop effective pathways with the wider Caring in Bristol support offer, ensuring Z House guests can access appropriate support around housing, independent living and other areas of need.
Budget responsibility Manage the Z House budget effectively, ensuring expenditure is appropriately monitored, controlled and managed within agreed financial parameters.
Lead or contribute to the development and delivery of new projects and service developments within the scope of Z House and Support Services, responding flexibly to emerging opportunities, funding and identified needs
The client requests no contact from agencies or media sales.
Housing is one of the biggest factors affecting people's health and wellbeing. We are looking for two Community Wellbeing Coordinators to join our Community Connect Social Prescribing Service, with a specific focus on housing advocacy and support.This is an exciting opportunity to work at the intersection of health, housing and community support, helping residents navigate complex systems, understand their options and access the support they need.
You will support residents whose wellbeing is affected by issues such as:
The role is about practical support, advocacy and navigation. You will work alongside residents to understand their circumstances, explore options, gather evidence, complete applications where appropriate and connect them with relevant services.
We're looking for someone who:
If you're passionate about reducing inequalities, empowering residents and finding practical solutions to complex challenges, we'd love to hear from you.
Please note, a member of the housing team will be on the interview panel therefore CV’s & supporting statements will be shared with them.
Interviews are likely to be held Friday 23rd October 2026.
Why Work for Us:
• Hybrid working
• Additional Birthday Day off
• Flexitime and TOIL
• Pension employer contribution 6%
• Two volunteering days (pro rata)
• 25 days annual leave plus bank holidays (pro rata)
• Access to the Blue Light Card
• Ongoing training and professional development opportunities
• A positive, inclusive team culture where your ideas are valued
• Enhanced maternity/paternity pay
• Employee Assistance Programme
At Bexley Voluntary Services Council (BVSC), we’re passionate about strengthening our local voluntary and community sector to make a real difference.
Office & Property Compliance Administrator
Part-time permanent – Initially 3 days (21 hours) pw/ (0.6 FTE) subject to review after 6 months
£30,000 FTE (£18,000 for 0.6 FTE)
Office base Liverpool Street/Moorgate – Commonweal operates a flexible hybrid working policy requiring staff to attend the office base at least 2 days per week, one of which is our Tuesday anchor day when all staff are in the office.
Commonweal is an independent charity, with a small core staff team of 9, overseen by a voluntary Board of Trustees, working to investigate, pilot and champion housing based solutions to social injustice. Using our charitable resources, we provide experts and partner organisations with the opportunity to trial and test new approaches designed to enhance housing equality and justice. Independently evaluating each of our projects we share our experiences, using this learning to inspire new thinking. Through the replication of what works and the lessons from what doesn’t, we influence changes in policy and practice. In addition, we commission other research identifying and spotlighting new areas of housing injustice.
Commonweal owns a small portfolio of properties that are leased to our project partners – charities, housing and support organisations delivering services to people experiencing housing injustice. This role will be central to ensuring that we fulfil our responsibilities as a property owner and that our partners and managing agents meet their property and compliance obligations.
You will maintain oversight of key property compliance requirements, ensuring certificates, inspections and other documentation are in place and up to date, proactively following up outstanding actions and escalating issues where necessary. Working closely with our managing agents, retained surveyor, contractors and project partners, you will help ensure we have an accurate and up-to-date picture of our properties, including repairs and planned works, void properties and those being prepared for occupation.
Commonweal also periodically buys and sells properties as new projects begin and others come to an end. You will provide administrative coordination for these processes, liaising with estate agents, solicitors and other professional advisers and helping to keep actions and deadlines on track.
Alongside our property portfolio, the Office & Property Compliance Administrator will coordinate and deliver the core administration that underpins Commonweal's work. This varied role brings together governance and Board administration, property and compliance coordination, and oversight of our office systems and environment.
You will:
We are looking for someone with:
Previous knowledge of property compliance requirements would be an advantage, but we are equally interested in candidates with strong transferable administrative and coordination skills and the ability to develop their property knowledge.
This is a varied and important role at the heart of Commonweal, helping to ensure that our properties, governance and organisational systems are well managed, accurate and compliant, and that colleagues and Trustees have the reliable information they need.
Closing date 22nd September 2026
Interviews will be held w/c 28th September in person at our London office.
Please ensure your covering letter is tailored to this specific role and describe how you meet the person specification (attached) and include your relevant experience.
An independent housing based social justice and action learning charity helping expert organisations to find 'housing solutions to social injustice'
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
We have three Housing Procurement Officer roles available in the following locations:
There will be travel in and around the local area.
About the role
As a Housing Procurement Officer, you will help people experiencing homelessness find safe, suitable and affordable homes across London’s private and social rented sectors. We are recruiting one full-time officer for each of our London service centres, known as Skylights, in Brent, Croydon and Tower Hamlets. You will build relationships with landlords, source good-quality accommodation and work with each person we support, known at Crisis as a member, to understand their housing needs, preferences, affordability and circumstances. You will ensure housing options are clearly explained and that members have meaningful choice and control wherever possible.
You will work Collaboratively with members, Coaches, landlords and Housing Procurement Officers across the other London Skylights to make suitable housing matches, resolve concerns and address risks to tenancies early. You will take a bold approach to opening new routes into housing, pursue Impactful outcomes that last and work in an Equitable way that protects each person’s dignity and independence. The role involves frequent travel across London. Occasional evening or weekend work may be required, with time off in lieu.
About you
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Tuesday 13 October 2026 23:55
Interview process: Presentation + Panel interview
Interview date and location: W/C 26 October 2026 location TBC
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Housing Support Worker
We are seeking a Housing Support Worker to help people experiencing homelessness and complex needs maintain safe, stable accommodation in Middlesbrough.
Position: Housing Support Worker
Location: Middlesbrough, North East
Salary: £26,436 per annum
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: 20th September 2026
About the Role
Join Depaul UK as a Housing Support Worker and help people experiencing homelessness and complex needs build greater stability and independence.
You will manage a caseload of clients, providing practical and emotional support to help them maintain their accommodation, develop independent living skills and work towards their individual goals.
This is a varied, community-based role combining direct support with practical tenancy and housing responsibilities. You do not need to be an experienced Housing Officer, but you will need experience supporting vulnerable people and the confidence to manage your own caseload. Training and support will be provided to develop your housing management knowledge.
Key responsibilities include:
· Supporting people with complex needs to maintain their accommodation and build independence
· Providing regular visits, practical support, advice and life-skills guidance
· Helping clients manage rent, benefits, arrears and tenancy responsibilities
· Coordinating repairs and responding to property, landlord and contractor queries
· Responding appropriately to safeguarding, anti-social behaviour and tenancy concerns
· Working with statutory and voluntary sector partners to create effective packages of support
· Maintaining accurate client, housing and case management records
In return, you will receive 26 days' annual leave, increasing with service, employer pension contributions of up to 7%, a cash health plan, 24/7 GP access, an Employee Assistance Programme, family-friendly policies and a wide range of discounts.
About You
You will have experience working with people who may have complex needs, including homelessness, mental health needs, substance misuse, domestic abuse or offending histories.
You will also need:
· Strong relationship-building and communication skills
· A good understanding of safeguarding and professional boundaries
· Confidence working independently and managing competing priorities
· Good IT and record-keeping skills
· An understanding of risk management and information sharing
· A willingness to develop your knowledge of housing and tenancy management
Above all, you will share Depaul UK's commitment to supporting people to achieve greater stability and independence.
About Depaul UK
Depaul UK works alongside people experiencing homelessness and marginalisation, providing accommodation, prevention and support services across the UK.
Since its beginnings in 1989, the organisation has grown from a single housing project in North London to supporting thousands of people each year across London, Greater Manchester and the North East.
Other roles you may have experience of could include: Housing Support Worker, Homelessness Support Worker, Tenancy Support Worker, Tenancy Sustainment Worker, Floating Support Worker, Supported Housing Worker, Support Worker, Key Worker, Recovery Support Worker or Housing Worker.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Salary: Grade 3 - £32,585 per annum
Contract: 1 x Fixed term until end of March 2027
Location: Lancashire, based in Blackburn
Hours: Full time - 35 Hours per week
Closing date: Thursday 24th September 2026 at 11:30pm.
Do you have experience and ability in housing and homelessness advice and advocacy?If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be playing a vital role in standing up to the housing emergency.
About the role
You will deliver high quality housing advice and advocacy in line with the hub’s local community priorities and work with people who are experiencing homelessness and bad housing to identify issues facing local communities.You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s rights.
The role also works in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.
About you
You are able to listen to, engage and work with individuals and communities, including people with lived experience of homelessness. You will have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, as well as the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions.A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
The Lancashire Hub has 25 staff and you will be a key member of the team defending the right to a safe home. Each of Shelter’s hubs has its own local priorities based on the issues our clients have. For Lancashire these are Homelessness and temporary accommodation, the private rented sector and social housing and people living in poverty.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please submit your work history and a supporting statement with responses to the first 5 'About You' points outlined in the relevant job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
• We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Safeguarding Statement
Safeguarding is everyone's business.Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Opoka is a subsidiary of Chrysalis Group and provides emotional support and guidance to women and children escaping domestic violence. Our services are delivered by specially trained bilingual IDVA’s, DV Outreach workers, Counsellors and Helpline & Crisis Response workers as well as a team of volunteers, peer-mentors, and community champions across the region.
We are seeking a Support Worker who will provide high quality practical and emotional support to women and children escaping domestic violence seeking refuge in our safe houses. You will oversee the smooth running of our safe houses and work alongside our Housing Team to provide an intensive housing management in our safe houses.
You will be bilingual in Polish and English and be able to converse fluently as organisational and communication skills are a key element to this role. You will have an understanding of safeguarding and domestic violence whilst bringing a trauma informed and a non-judgemental approach to this highly sensitive and confidential role.
High levels of time management skills and the ability to accurately enter highly confidential information into our databases so that your fellow team members can follow individual’s caseloads are essential.
As this role is working with women and children in extremely vulnerable situations, the post is only open to women applicants and as this role provides regulated activities under the Disclosure and Barring Service (DBS) candidate are required to undertake an enhanced DBS check.
You will hold a full UK driving licence as you will be visiting our safe houses daily.
The client requests no contact from agencies or media sales.
Supported Housing - Core Coordinator (MOUP)
Salford, Manchester
£29,471.62 per annum
Permanent, Full Time (35 hours per week)
Closing date: 29th September 2026
Interview date: 5th October 2026
Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS
MOUP Hours: 35 hours per week, with services operating between 7:45am and 8:10pm, Monday to Sunday worked on a shift rota including 2 on 2 off weekends and shifts across the week. Shifts are either 7:45am to 4:45pm (Early), 10:00am to 6:00pm (Flexi) or 11:10am to 8:10pm (Late).
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us achieve our ambition by working as part of a team within supported housing and outreach services in Greater Manchester, providing high-quality, personalised housing-related support and enablement support to young adult clients.
In this role, you will be responsible for
We need people who have
It would be advantageous if you have:
Please note that an Enhanced DBS check is required for this role and you must be able to work shifts, including evenings, weekends and bank holidays where required.
The successful candidate will be flexible, reliable, resilient, professional and passionate about making a positive difference to the lives of vulnerable adults and young people.
We want to hear from you! You may use AI tools to support your application, but any content submitted must accurately reflect your own skills, experience, qualifications and suitability for the role. During the recruitment process, you may be asked to discuss and provide evidence of the information contained within your application.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
#SupportWorker #YouthWorker #ProjectWorker #HousingSupportJobs #SupportedHousing #housingjobs #recruiting #Manchesterjobs