Management jobs

At Flame we are excited to see how God brings transformation through our work to those who have suffered war, terror or oppression. If you would like to be part of bringing God's healing and freedom we'd love to hear from you! 

This is an interesting and varied role offering scope for creativity. It is suited to someone who can effectively deliver projects, handle finances confidently, and excels at developing processes. Working closely with the Missions Director and other staff to provide technical and administrative support to the vision and mission of Flame.

Are you a highly organized and flexible individual capable of contributing across multiple operational areas? Namely HR, IT, Finance, Compliance, and Communications. The role demands excellent IT and communication skills, both written and oral. A strong eye for detail is essential for policy management and compliance, ensuring the charity remains legally compliant and delivers its missions safely and efficiently.

We're looking for someone who is confident, shows initiative and is creative in their delivery of the work.  Someone who can take on the responsibilities and run with them under limited supervision. 

We are a flexible employer and you will be joining a small supportive team.

To provide senior operational leadership across London and potentially further locations, ensuring efficient, high quality delivery of Money Ready's programmes; strong funder and partner relationships; effective people and culture management; and continuous learning and improvement across the Programmes & Delivery Directorate 

About the role:

This Best Companies Top 50 mid-sized company and Top 10 Charity is looking to appoint an Operations Manager who will be responsible for the efficient operations and security of Rainbow Trust’s offices, operations contracts, vehicle fleet management and core IT infrastructure.

Reporting to the Director of Finance & Operations, you will organise and manage the activities and contracts that facilitate the smooth running of the organisation, including the management of our facilities contracts and leases for our head office in Surrey and our nine regional offices, and managing our IT systems contracts to ensure the reliability and security of our IT infrastructure.

Managing the central administration budget, as well as our leased fleet of 80 vehicles with the support of the Fleet Administrator, you will develop efficient office procedures, project manage relocations and lead on the negotiation and management of all relevant third-party contracts.

This is a broad ranging role which requires excellent organisation, project management, contract negotiation and relationship management skills.

What we’re looking for:

• A systematic and effective problem solver – you are self-disciplined and analytical and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.

• A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.

• A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.

• You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions

• You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions.

Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts and budgets including IT contracts, and knowledge or experience of cyber security.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, this includes:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu

• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please send your CV and a covering letter highlighting why your application meets the criteria for the role and should be considered above others to us via the link.

Please disclose in your covering letter if you have used AI for any part of your job application.

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.

As we journey towards our vision to bring fulness of life for every child, no matter what struggles they face, we’re looking for a motivated and mission-driven individual to join our team as Finance Manager.

The Finance Manager will play a central role in shaping the financial strength and future growth of the charity. As the operational lead for day-to-day finance, you’ll ensure robust financial controls, deliver accurate and timely reporting, and provide clear, strategic insight that empowers leaders across the organisation. Working closely with the Director of Finance, you will be a key voice in safeguarding financial health and driving forward our mission.

As a fully qualified accountant, you will lead a high-performing finance function, bringing expertise across budgeting, forecasting, financial planning, and analysis. You will oversee and continually improve financial systems and processes, ensuring they are efficient, compliant, and fit for a growing organisation with ambitious goals. Your leadership will help ensure long-term sustainability and support informed decision-making at every level.

Beyond core financial management, this role offers the opportunity to shape broader organisational development. The Finance Manager will work closely with TLG’s commercial subsidiaries - Hope Park Business Centres and Hope Park Workspaces (Salford Quays) - providing financial oversight, analysis, and strategic advice to help these ventures thrive. The success of these income‑generating enterprises plays a key role in funding and expanding the charity’s work with children, young people, and families.

This is an exciting opportunity for a confident, forward‑thinking finance professional who wants to make a meaningful impact - both in strengthening financial performance and in supporting a mission that transforms lives.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part-time or full-time (0.8-1 FTE, 30-37.5 hours)

Closing Date: Thursday 12th March

Initial Interviews: Wednesday 18th March – Online

Final Interviews: Monday 30th March – at our National Support Centre in West Yorkshire

We are looking for a skilled and energetic Fundraiser to lead revenue generation at this outstanding, award-winning, international charity. Working alongside the Director, there is exceptional scope for securing the support of high net-worth individuals, regular givers and Trusts and Foundations. This is a new post and you will have an important role in shaping the future of HYT.

Please see attached the full job description below.

Key Information

Location: Kennington, office-based

Salary: from £34,000

Contract: Full-Time, Maternity Cover (9-12months)

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate

Assessment Day: Thursday 5th March

For more information please read through our Work With Us Information Pack and Job Specification.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Role Responsibilities

Strategy, vision and impact

• Be at the forefront of leading our ‘big picture’ vision of a transformed society, empowering churches to transform young lives 
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme 
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets 

Leadership, line management and training

• Lead your team with confidence; spurring them on our mission; invest in a team culture of excellence, belonging and fun 
• Manage and develop the Lead Coach and Assistant Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees 
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate
• and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets 
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment 

Operations 

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

Person Specification

• You are an active Christian, passionate about your work being a lived expression of your faith 
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment 
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills 
• You are looking for a varied, hands-on role, where you won't be tied to a desk 

You will lead, with support, on the development and delivery of an exciting new Women at Risk (WaR) project seeking to support women at risk of rough sleeping, homelessness and exploitation. Working across key areas of Enfield and Haringey you will, through a combination of nighttime outreach and daytime service development, support a coordinated response across multiple agencies already engaged in this work.

You will coordinate and lead a minimum twice weekly nighttime outreach, support additional services and existing outreach provision and develop a daytime offer that meets the needs of women engaged through outreach and identified as at high risk of harm and homelessness.   

You will have management responsibility of a small staff team, take overall lead on case management, coordinate outreach and maintain relationships with key stakeholders to support women to access and engage with a range of services to meet their needs through effective and professional communication.

This is a fantastic opportunity to become part of a passionate, high performing team and develop a service which is meeting identified gaps in local provision.

Are you a finance manager wanting to make a difference?

Are you passionate about migrant and climate justice?

Do you want to support the largest student network in the country?

If so, come and work wth us!

Finance Manager

Are you a fully qualified accountant looking for a part time Finance Manager role where you can provide strategic financial leadership within a purpose driven charity?

Position: Finance Manager

Location: Central London/hybrid

Hours: Part-time - 2–3 days per week (flexible)

Salary: £40k pa (pro rata) + excellent benefits. 

Contract: Permanent

Qualification required: ACA, ACCA, CIMA (or equivalent)

Closing Date: 02/03/2026 17:00

This organisation is entering an exciting period of modernisation and growth. As they strengthen digital systems, redesign programmes and rebuild financial resilience, they are recruiting a professionally qualified Finance Manager to lead the finance function on a part-time basis.

This is a pivotal role for a technically strong, proactive and detail-focused finance professional who thrives in a small, mission-driven organisation. You will ensure excellent financial management, robust controls and high-quality reporting during a transformational period for the organisation.

Key Areas of Responsibility:

Working closely with the CEO, SMT and Board, you will:

• Lead the production of accurate monthly management accounts
• Maintain strong financial controls, processes and compliance
• Manage day-to-day finance operations in Xero
• Prepare cashflow forecasts, scenario models and financial insight for decision-making
• Support the annual budgeting and reforecasting process
• Oversee restricted and unrestricted income tracking
• Lead the year-end audit process and statutory reporting
• Strengthen financial workflows as new digital systems are integrated

You will be the organisation’s finance lead, providing clarity, confidence and financial stewardship.

About You

You will be a qualified accountant (ACA, ACCA, CIMA or equivalent) with:

• Strong experience in financial and management accounting
• Excellent technical and analytical skills
• Advanced knowledge of Xero
• Experience in charities, social enterprises or small organisations
• Confidence in advising non-finance colleagues and senior leaders
• A proactive, organised and solutions-focused approach

You will enjoy working independently in a part-time leadership role and supporting an organisation that is ambitious, collaborative and impact-driven.

In return…

• A meaningful role at the heart of a national charity transformation
• Opportunity to shape a modern, resilient finance function
• Flexible, part-time working arrangements
• Supportive, values-led culture
• Chance to directly influence organisational sustainability and impact

About the Organisation

This successful social enterprise amplifies the impact charities, business and individuals can bring to make a better world.

This is done by bringing charities together with business and business experts who can tackle the pressing issues charities are facing. It manages the relationship between business and charities to maximise the impact they bring and increases the impact of individuals by bringing them new experiences, perspectives and learning.  It increases the impact of organisations by exposing their talent to new situations and challenges. It increases the impact of charities by giving them the expertise and resources they need.

Applicants must have the right to work in the UK. We are particularly interested in candidates from underrepresented backgrounds.

You may also have experience in areas such as: Head of Finance, Finance Business Partner, Senior Management Accountant, Financial Controller, Charity Finance Lead, Finance and Operations Manager, Finance and Governance Manager, Senior Accountant, Part Time Finance Manager, Finance Consultant. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

We’re looking for an exceptional writer and people manager for a maternity cover position, bringing their creativity to BMS World Mission as our Creative Content Manager (Maternity Cover).

As an experienced communications professional, you’ll set the tone for our stories and campaigns, writing your own standout copy and overseeing the story gathering and messaging for publications, video content and resources. You’ll brief, commission, and coach an in-house Writer and Video and Photo Content Producer, as well as commission freelancers to ensure our voice remains consistent across every channel.

You'll love deadlines, feedback and supporter-centric fundraising as you communicate what God is doing through BMS World Mission.
   
You’re collaborative, curious about the world and passionate about ethical storytelling. If you can lead a team to research, collect and craft stories that captivate our audience and move them to act, we’d love to hear from you.
   
This full-time role would be a 12-month contract, commencing in May 2026 and concluding in May 2027. 

Location: Didcot, Oxfordshire 

This role can be office‑based or hybrid. We prefer the post-holder to attend our Didcot office around 1–2 days per week; however, attendance requirements may vary depending on the organisation's needs. The cost of travel to BMS Didcot, whether regularly or infrequently, would be borne by the employee.

Interview date: 30 March 2026

Apply today and help us communicate our passion for the global mission, or contact Grete Bauder Heap at BMS World Mission for any further details. 

Are you a finance professional looking to use your skills for meaningful, community‑focused work?

About Us

FORCE Cancer Charity is an Exeter-based organisation supporting people affected by cancer across our region. Each year, we work with hundreds of local individuals and families, offering guidance, tailored support, and a trusted place to turn during an incredibly challenging time.
Our team is warm, supportive, and dedicated to ensuring that everyone facing cancer in our community receives the help, compassion and understanding they deserve.

We’re entering an exciting phase of development, and we’re looking for a Finance Department Manager to help strengthen and evolve the systems that underpin our work.

The Role

Reporting to the Chief Finance Officer, you’ll be responsible for the charity’s day-to-day financial and operational management. You’ll lead and develop a dedicated team, oversee robust financial processes, and play a key role in improving systems — including contributing to the implementation of a new fundraising database that will support sustainable income generation.

This is a part-time, primarily office-based role offering a varied and hands-on remit, combining financial leadership with operational oversight and the opportunity to shape how the organisation works as we grow. For the right person, there is scope to take on additional responsibilities and progress within the organisation over time.

We’re looking for someone with strong financial expertise, excellent organisational and IT skills, and the ability to communicate clearly with colleagues across the charity. Previous charity sector experience is welcomed but not essential. Most importantly, you’ll share our commitment to making a difference for people facing cancer.

If you’re motivated by meaningful work and want to use your skills to support a cause that truly matters, we’d love to hear from you.

This role offers the benefits of a permanent NHS contract, and the recruitment process is therefore completed through the NHS Career Gateway. For full details of key responsibilities and person specification, please see the attached job description and follow the recruitment platform link.

Role Purpose:

Working closely with the Director of Programmes to manage and help develop a portfolio of funds across Access’s enterprise grant, blended finance and capacity building work, the role holder will be the day-to-day point of contact for a portfolio of social investors, enterprise grant providers and other organisations funded by Access.

It is anticipated that this role holder may particularly specialise in the management of enterprise development funds, and those that are more local (place-based) throughout England.

The role will balance responsibilities including supporting and assessing funding proposals, managing performance via regular data submission and meetings, providing support from within and beyond Access’s own team, supporting peer learning between delivery partners and seeking to ensure that lessons and experience across Access’s programmes are maximised.

You will be part of a small organisation of around 15 people that take a flexible, collaborative and trust-based approach to work.

About Access – The Foundation for Social Investment

Access – the Foundation for Social Investment works to make sure that charities and social enterprises can access the finance they need to sustain or grow their impact.

Our mission is to use a range of tools – from grants to investments – to help charities and social enterprises grow their trading income, strengthen their resilience, and access social investment that works for them.

We are building a social investment market fit for the future – one that delivers the right kind of finance to grassroots organisations, particularly in underserved places and communities.

We do this by:

• Funding blended finance and enterprise development programmes in England.
• Sharing knowledge and data and translating it into practical insight that others can use.
• Mobilising others who share our goal of making capital work for communities.

Our values:

• We’re part of a much bigger team – we work alongside our partners, strengthening collective efforts to accelerate change
• We are curious, open and honest – our knowledge is for sharing and we don’t shy away from difficult questions
• We are not looking for quick fixes – we focus on the deep work of long-term systemic change

Key Responsibilities:

 Relationship Management

• Be the day to day point of contact for a portfolio of organisations who are applying for funding and/or delivering Access’s programmes.
• Build strong productive and supportive working relationships with delivery partners, in a spirit of collaborative endeavour and learning.
• Maintain comprehensive and clear records on Access’s systems of the status of the relationship and any key questions or issues which are currently being addressed.
• Seek to build an understanding of the underling impact of the delivery of our funds on the work of the charities and social enterprises they exist to support.

Performance Management

• Following an agreed pattern and schedule, regularly meet and speak to the delivery partners to receive updates on performance, and key issues.
• Ensure robust financial management of funds, including monitoring deployment targets of partners, managing budgets and the process for drawing funds from Access.
• Ensure that regular performance data is submitted to a high quality and in an agreed format with each delivery partner. Perform checks to ensure accuracy and check understanding with the delivery partner.
• Ensuring the uploading of data into Access’s management systems and producing the required performance reports for internal and external use.
• Use this performance data to analyse performance within each delivery partner and across the portfolio, including supporting the publication of a quarterly dashboard. Work closely with colleagues to identify trends and understand reasons for those trends.
• Work with delivery partners to address areas of under-performance, escalating issues where necessary to the Director of Programmes and Access committees.

Guidance and Support

• Use performance data and insight from different partners within the portfolio to identify opportunities to support partners with, for example, peer support around areas of good practice.
• Offer expertise within Access and across partner organisations to support delivery partners in particular aspects of their work.
• Where challenges are common across many delivery partners, work with colleagues and the Director of Programmes to develop shared solutions, tools, or learning resources which might address those challenges.
• Support the design and delivery of external events, including peer-learning events.

Facilitating and supporting decision making

• Reviewing and co-developing plans and proposals in collaboration with partners.
• Writing papers including assessment papers for Access committees, presenting clear information and context to aid understanding and decision making.
• Present analysis based on performance data and qualitative insight to inform decisions within the team about ongoing relationships with delivery partners.
• Actively participating in the peer-review of assessment papers produced by other colleagues in the Programmes team.

Supporting learning and programme design

• From data and insight gained through performance management, work with colleagues across Access to identify common themes within the portfolio to aid Access’s learning and influencing objectives.
• Work with the Director of Impact and Evaluation to analyse performance data and make it available for publishing in various forms.
• Based on learning gathered across the portfolio within the Programme team and across all of Access, work with the Director of Programmes to identify how programmes can be improved and developed.

Skills and Experience:

 Knowledge & Experience

• Experience of managing complex relationships with multiple stakeholders, of setting and monitoring KPIs, holding delivery partners to account and seeking continual performance improvement.
• Familiarity with using Excel, and databases and/or CRM systems for managing large quantities of data, including bulk uploading and creating reports to aid analysis.

Skills & Abilities

• Ability to build strong collaborative working relationships with partners at all levels including Trustees, CEOs and delivery teams.
• Ability and inclination to manage large quantities of data and work with partners to ensure that data quality is high.
• Ability to evaluate, synthesize, and communicate insights from dense or technical documentation.
• Ability to produce clear and succinct written communications for partners and committees.
• Confident in verbal communication and presentation.
• Highly numerate.

Personal Style & Behaviour

• Enthusiastic learner.
• Practical and rigorous.
• Demonstrates clarity of thought and communication.
• Curious and creative thinker – enjoys uncovering trends, challenges and opportunities, and presents practical solutions rather than problems.
• Collaborative.
• A passion for supporting charities and social enterprises.

Desirable

• Experience of working within or with charities and social enterprises
• Experience of managing data relating to social impact.
• Experience of investment structures.
• Experience of local partnership structures or place-based working.
• Experience of enterprise development activity.
• An ability to use and scrutinise complex financial models.
• Ability to travel around England when required.
• Excellent IT skills across a range of platforms.

How To Apply

Please submit your CV and Cover Letter (up to one page A4) to Careers4Change – see website

Equal Opportunities

Access is committed to a policy of Equal Employment Opportunity and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

• We are committed to being an inclusive organisation and actively promote equality of opportunity for all. We believe in the value of a diverse workforce and encourage applications from individuals with a wide range of backgrounds, experiences, and perspectives. Selection for roles is based solely on individual merit, talent, skills, and potential.
• As a charity, we are dedicated to reflecting the communities and individuals we aim to support. We particularly welcome applications from candidates who share lived experiences or come from backgrounds that align with those we serve. Diversity strengthens our ability to make a meaningful impact, and we encourage all who feel passionate about our mission to apply.

Job title: Programme Manager

Location: Hybrid with at least one day in the Access office near Old Street, London (currently Tuesdays)

Reporting To: Director of Programmes

Contract: Full time permanent

Salary: £45,061

Date Closes: Thursday 5th March 2026

Are you passionate about supporting leaders from around the world? Do you thrive on creating transformative learning experiences and building international networks? We're looking for a Global Fellowship Manager to join our London-based team to manage a high-profile international fellowship programme within a collaborative team, working with global cities, cultural leaders and partners from six continents. 

The Global Fellowship is the first of its kind. It will grow civic leadership and support future generations of cultural policy leaders who are responsible for managing complex projects, networks and cultural ecosystems.

You'll manage this pioneering programme and be instrumental in shaping the future of global cultural leadership as part of our small and dedicated team. 

Location: Hybrid. In London office at least 3 days per week plus when meetings required. Flexibility for remote work and some international travel. 

Reports To: Senior Programme and Research Manager 

Employment Type: 12-month fixed term, full-time (37.5 hours/week). We will also consider 0.8 FTE or secondment arrangements 

Salary: £40,000 per annum 

Application Deadline: 04 March 2026 at 09:00 GMT

Selection process 

• Pre-interview task: Shortlisted candidates will complete a 45-minute remote administration task (requires computer and internet access) 

• Round 1: week of 9 March 2026 

• Round 2: week of 16 March 2026 

Job title: Membership Manager
Reports to: Senior Manager, Team and Operations
Salary: £38,000 to £42,000 dependent on experience
Hours of work: Full time
Location: This role is office based located near Russell Square and Chancery Lane, London

RSTMH is a charity and membership society for those working or interested in tropical medicine and global health, and currently have around 2,000 members and Fellows from more than 100 countries, with a network of more than 10,000 involved with our work in some way. We are looking for an experienced Membership Manager who will help us manage all aspects of our membership programme. This involves maintaining high levels of retention and developing and delivering new recruitment strategies for members across the world.

The role will also focus on developing membership journey programmes to ensure our members receive a top quality service from the Society and that all membership processes are undertaken with efficiency, energy and effectiveness.

The Membership Manager will also play a crucial role in ensuring that we are promoting RSTMH, and its membership offer, to our members and supporters. This person would be the first point of contact for our members and so must be professional, a sound communicator and efficient in their approach.

Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey with RSTMH, developing new marketing products and materials for recruiting and retaining members where necessary.

The successful applicant will have membership management experience within a relevant charity or learned society and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.

The role

• Lead on developing and implementing current strategies to increase members of RSTMH, including monitoring and evaluating performance against plans and KPIs
• Analyse, identify and develop plans to optimise member journeys
• Manage enquiries from current/prospective members in a professional, timely manner, to agreed service targets
• Cultivate strong relationships with members and understand their specific needs so that RSTMH can support them most effectively via targeted communications
• Establish and maintain systems to report and evaluate RSTMH’s membership retention and recruitment success
• Deliver reports to keep the team, CEO and Board up to date with progress on membership activities and strategy
• Support the Senior Manager with leading our CRM (CiviCRM) development work
• Work with the team to develop activities and marketing campaigns to improve membership value, recruitment and retention take-up, achieving target conversion rates from other activity areas and feeding into relevant strategies and communications
• Collaborate with department Managers to increase membership recruitment within their stakeholder groups
• Develop and oversee communication templates for members, and ensure these are kept up to date
• Keep up to date with best practice in membership management
• Ensure the RSTMH website, journals, materials and other channels have up to date membership information
• Work with a third-party finance company to ensure membership subscription payments and renewals are processed efficiently and effectively, and ensure payment processes are fit for purpose, including payments from other currencies
• Assist with the agenda and delivery of the International Members Committee to ensure RSTMH’s offering to members and Fellows fulfils the overarching Society strategy and supports membership goals
• Work closely with the Communications Manager to commission and create content for the bi-weekly Members newsletter and membership recruitment campaigns
• Represent RSTMH at relevant events to promote membership and track success of these activities
• Explore new opportunities to expand membership, through new membership types, marketing opportunities or any other means

Person specification

• Passion and commitment to the work and goals of the Society
• At least 3 years' experience of working in a membership role, with experience of recruitment and retention campaigns
• Experience of working in a learned society or membership organisation
• At least 2 years’ experience using CRMs (specific experience with CiviCRM and SearchKit would be highly desirable)
• Experience of developing and delivering successful membership programmes that have increased recruitment and demonstrably reduced attrition.
• Experience of creating compelling messages to different audiences
• Highly organised, with ability to self-plan and prioritise workloads
• Ability to communicate technical details to non-technical people
• Experience of using social media in a professional capacity
• An understanding of current and emerging membership and marketing trends
• A solid understanding of relationship building and how to create a compelling membership journey
• Excellent oral, copywriting and communication skills
• Effective decision-making skills
• Self-starter, able to work proactively and think ahead
• Strong relationship builder
• Good understanding of the analytical methods used to increase engagement from members, and knowledge of approaches to increase member interaction
• High degree of integrity and professional credibility
• Good team player, with an understanding of the challenges of working in a small team
• Resilience under pressure
• Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
• Knowledge of global health or international development is desirable

The deadline for this role is 5pm GMT 8th March.

Please click the apply button and send your CV and a supporting statement of up to 1,000 words (where it asks for your cover message or covering letter) to include how your experience matches the duties and skills for the role, it will be sent automatically to us.
N.B. Applications submitted without a supporting statement may not be considered.

No agencies please.