Membership support officer jobs in Chigwell, essex

Senior Fundraising Manager (Major Giving)

Salary£49,321.55 per annum

LocationLondon/Hybrid

Weekly Hours35

The Vacancy

Job Title: Senior Fundraising Manager (Major Giving)

Location: London/Hybrid

Salary: £49,321.55 per annum

Weekly Hours: 35

Reference: YMC1095733

Join YMCA England & Wales as our next Senior Fundraising Manager (Major Giving) and play a crucial role in transforming the lives of young people. This is your chance to lead a vibrant fundraising initiative that makes a real difference!

About Us:

At YMCA England & Wales, we uplift vulnerable young people by providing them with safe homes, vital life skills, and the support they need to thrive. We’re all about fairness, opportunity, and collective action—join us in making a difference!

Your Role:

As our Senior Fundraising Manager, you’ll develop and execute an ambitious Major Giving strategy, building strong relationships with high-net-worth donors and engaging new prospects. Get ready to innovate with Giving Circles, Development Boards, and more!

What You'll Do:

- Cultivate and grow a portfolio of major donors.

- Host exclusive events and personal meetings to engage and inspire support.

- Create compelling proposals and impact reports that resonate with supporters.

- Collaborate with senior leaders and Trustees to strengthen relationships with philanthropists.

- Bring your strategic mindset to implement YMCA’s Major Giving Strategy.

About You:

You're a motivated and personable fundraising professional with a track record of securing five- and six-figure gifts. Your relationship management skills are top-notch, and you’re passionate about crafting unforgettable donor experiences. 

Why Join Us?

- Be part of a vibrant, growing fundraising team impacting young people's lives.

- Work for a charity that values collaboration and celebrates your contributions.

- Enjoy a competitive salary, excellent benefits, and opportunities for professional growth.

If you’re ready to make a real impact and promote a fun, friendly environment, we’d love to hear from you! Join us and help shape the future of young people across England & Wales!

To apply: please submit your CV and a cover letter outlining your suitability for the role

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Job Title: Business Development Manager (Fundraising & Earned Income)

Responsible to: Chief Executive

Location: Hybrid (with some in-person work as required)

Fulltime Salary: £42k pro rata (£25,200 for 3 days a week), dependent on experience 

Contract: Part-time (3 days a week), Permanent (subject to funding)

Role Purpose

The Business Development Manager will lead income generation for Sounddelivery Media, securing funding through grants, partnerships, and earned income from services offered to the SDM network and external clients. The role is critical to SDM’s sustainability and long-term growth.

Key Responsibilities

• Develop and deliver SDM’s business development and income generation strategy.

• Develop earned-income opportunities, including consultancy, training, production, and services for the SDM network and beyond.

• Build and manage relationships with funders, commissioners, partners, and clients.

• Lead on writing high-quality funding applications, proposals, and pitches.

• Work with senior staff to develop budgets, pricing, and cost recovery models.

• Track income pipelines and report on progress and performance.

• Support organisational sustainability planning and strategic growth.

• Develop and implement effective strategies to utilise digital platforms in income generation and stakeholder immersive experiences. Including the effective use of online shopping and social media platforms.

• Work with the CEO to develop and deliver Sounddelivery Media’s ambitious income generation strategy, securing both our annual operating budget.

• Accountable for all fundraising and voluntary income generation, expanding further into major Corporate Partnerships, Philanthropy, Trusts & Foundations, Statutory Bodies, Grant makers, Major Gifts, Government Contracts, Supporter Engagement etc

• Prepare operational budgets for all income generation activities.

• Set clear, ambitious, measurable targets for income generating activity, making effective use of benchmarking and industry standards.

Person Specification

Experience (Essential):

• Proven experience in fundraising, business development, or income generation within the charity or social enterprise sector.

• Strong track record of securing grant funding and/or earned income.

• Excellent proposal and bid-writing skills.

• Strong financial literacy and experience developing budgets.

• Confident relationship builder with excellent communication skills.

Experience (Desirable):

• Experience of developing services for networks or membership organisations.

• Knowledge of the media, creative, or cultural sectors.

• Experience working with Corporate Partnerships, Philanthropy, Trusts & Foundations, Statutory Bodies, Grant makers, Major Gifts, Government Contracts, Supporter Engagement etc

• Proven experience delivering significant growth and working to sustain the income of organisations turnover up to £1 million.

• Experience of financial literacy, analysis and forecasting skills.

Skills & Abilities

• Ability to work on own initiative with minimum supervision

• Ability to carry out tasks in a meticulous and methodical manner and pay close attention to detail

Flexibility & Commitment

• An open and flexible attitude, willing to work as part of a team

• Honesty and integrity to maintain confidential information and data and handle money

Finance Manager

We are looking for a Finance Manager to join the Finance team for a 13-month fixed term contract to cover maternity leave.

Position: Finance Manager

Location: London E2/Hybrid (minimum 3 days/week in office)

Hours: Full-time (37.5 hours per week)

Contract: Fixed term position - 13 month

Salary: £42,000 – £45,000 (depending on experience)

Benefits: 8% employer pension contribution, life insurance and an employee assistance programme with health insurance after six months’ service.

Closing Date: Friday 24th of April. Early applications are encouraged as we may close the role before the deadline if a suitable candidate is found.

About the Role

You will provide essential support in processing transactions, preparing financial reports, reconciling the balance sheet and contributing towards achieving the mission of a thriving tea sector that is socially just and environmentally sustainable.

Responsibilities include:

• Process financial data on QuickBooks
• Review and post all income and expenditure transactions
• Prepare and process weekly payment runs
• Administer and review credit cards
• Ensure timely and accurate creation of sales invoices and credit notes
• Monitor debtors and creditors ledgers
• Administer UK bank and Western Union accounts
• Review and coordinate the monthly UK payroll
• Manage Fixed Assets register, overseeing purchases and capitalization per policy.
• Support the preparation of donor and cost centre reports as required by the Programme team and COO
• Oversee the completion of the monthly finance processes, producing reconciled balance sheet documents.

About You

You will have experience in a comparable role in a not-for-profit or charity and strong technical financial acumen. We are looking for someone who is qualified or studying towards a recognized accounting qualification (ACCA, ACA, CIMA, or fully qualified AAT) with previous experience of working with QuickBooks.

We recognise that no candidate will meet every requirement listed. If you are excited by this role and feel you have relevant experience we encourage you to apply.

Work for an equal opportunities employer that is committed to building a diverse and inclusive workplace.

About the Organisation

Join a membership organisation that collaborates with members and third-party grantors to implement impactful, long-term programs in tea-producing countries, improving the lives of farmers, workers, and communities. ETP is an equal opportunities employer and is committed to building a diverse and inclusive workplace.

You may also have experience in roles such as Finance, Finance Manager, Finance Officer, Finance and Operations Manager, Accountant, Finance Accountant, Business Accountant, Charity Accountant. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

The Interim Director of Fundraising & Engagement will provide strategic and operational leadership to support the development of sustainable income growth during a pivotal transitional period as the charity begins delivery of its organisational strategy to 2030.

Job Title: Interim Director of Fundraising & Engagement (9–12 months)
Organisation: Ben – Motor & Allied Trades Benevolent Fund (The Automotive Industry Charity)
Location: Remote, with UK travel as required
Contract: Fixed-term contract, 9–12 months
Salary: c£90,000
Reports to: Chief Executive Officer
Direct Reports: Fundraising, Supporter Engagement and Awareness & Experience function

This role is primarily focused on strengthening and scaling voluntary income, leading a fundraising function, and building a robust, future-proofed income engine across the UK automotive community.

Marketing & Communications will play a critical supporting responsibility, ensuring strong brand positioning, audience engagement, and compelling storytelling that underpins fundraising success.

The postholder will also shape the future fundraising operating model and support a smooth transition to a permanent Director.

Key Responsibilities

Fundraising Strategy & Income Growth

• Lead the development of an ambitious, income-led Fundraising Strategy aligned to the 2030 organisational strategy
• Drive growth across a diversified voluntary income portfolio, including:
  • Individual & Regular Giving
  • Legacy fundraising
  • Corporate partnerships across the UK automotive sector
  • Community fundraising and events
  • Digital fundraising and supporter journeys
• Build and scale compelling fundraising propositions tailored to the automotive community
• Strengthen income pipelines, forecasting, and KPI frameworks, ensuring clarity on short, medium, and long-term revenue generation
• Embed a culture of performance, accountability, and income optimisation, using data and insight to drive decision-making
• Identify and unlock new income opportunities, partnerships, and funding streams.

Supporter Engagement & Income Enablement

• Lead the development of end-to-end supporter journeys that drive acquisition, retention, and lifetime value
• Ensure audience insight and segmentation are embedded across all fundraising activity
• Strengthen supporter stewardship, ensuring high-quality engagement that translates into long-term income growth
• Foster innovation, testing, and continuous improvement across fundraising channels

Marketing & Communications

• Work with senior leaders and managers to refine and document insight-led marketing and communications delivery plans to increase awareness and engagement
• Strengthen digital reach across the UK automotive workforce and retired community
• Enhance brand positioning, messaging, and storytelling to grow both service uptake and supporter engagement
• Oversee audience segmentation and insight to inform engagement and behaviour change
• Ensure high-quality campaigns and content across digital, PR, social, and partnership channels.

Cross-Organisational Leadership

• Model collaborative, high-performance leadership aligned to organisational values
• Work closely with Impact and Service teams to ensure engagement activity reflects real community needs and insight
• Contribute to organisation-wide planning, budgeting, and transformation.

Team Leadership & Capacity Building

• Lead and support Fundraising, Supporter Engagement and Awareness & Experience teams through a period of transition and change
• Identify capability gaps and implement solutions (training, reshaping, recruitment)
• Strengthen systems, processes, and performance reporting to support long-term sustainability and growth.

 Key Deliverables (9–12 Months)

• A costed, income-led Fundraising Strategy aligned to the 2030 organisational strategy
• Scalable supporter and beneficiary engagement journeys reaching tens of thousands annually
• Clear recommendations for future team structure, roles, and investment
• Strengthened income pipelines and improved forecasting accuracy
• Enhanced brand visibility and digital engagement within the automotive community
• Smooth transition to a permanent Director with strong foundations, documentation, and operational frameworks in place

Person Specification

Experience

• Significant senior leadership experience in Fundraising and MarComms within the charity sector
• Proven track record delivering fundraising strategies and measurable income and engagement outcomes
• Demonstrable success across individual giving, corporate partnerships, and digital fundraising
• Strong experience in brand, marketing, and digital engagement
• Experience leading teams through organisational change or transition
• Experience building and leading high-performing, multidisciplinary teams
• Ideally, experience engaging large communities, workforce-based audiences, or membership groups.

Knowledge & Understanding

• Strong understanding of supporter engagement, audience insight, and behaviour change
• Knowledge of multi-channel fundraising and modern marketing approaches
• Understanding of charity sector strategy, governance, and income models (desirable)
• Appreciation of the health and wellbeing challenges affecting working people and communities.

Skills & Capabilities

• Strategic thinker able to translate long-term ambition into practical delivery
• Strong leadership and team development capability, particularly during change
• Commercially and analytically minded with strong planning and forecasting skills
• Excellent communication, stakeholder engagement, and influencing skills
• Able to build clarity, confidence, and momentum within teams
• Collaborative and cross-organisational in approach.

Personal Attributes

• Calm, supportive, and steady leadership style suited to transitional environments.
• High emotional intelligence and strong interpersonal skills.
• Resilient, adaptable, and delivery focused.
• Purpose-driven with commitment to improving the wellbeing of the UK automotive community.

Success Measures

• Delivery of a clear, Board-approved Fundraising & MarComms Strategy aligned to 2030 goals
• Stronger, more sustainable voluntary income pipelines
• Increased brand reach, engagement, and supporter growth
• Improved supporter and beneficiary journeys and experience
• Clear future organisational design and capability roadmap
• Effective and smooth transition to permanent leadership.

The Organisation

This is a well-established health and wellbeing charity operating across London, delivering services that support vulnerable and socially excluded individuals. The organisation works closely with a wide range of funders, partners and regulatory bodies and operates within a complex, multi-funded environment. With annual income in excess of £20m, it combines scale, breadth of services and a strong commitment to high standards of governance and impact.

The Job

Reporting to the Chief Operating Officer, the Head of Finance and Reporting will lead all aspects of financial planning, reporting and control. You will oversee budgeting and forecasting, produce high-quality management accounts, and lead the preparation of statutory accounts in line with Charity SORP.

The role includes responsibility for financial reporting to senior leadership, funders, partners and regulatory bodies, oversight of the annual audit, strengthening internal financial controls and managing financial risk. You will manage and develop the finance and management accounts teams and work closely with operational, fundraising and business development colleagues to support informed, strategic decision-making.

The Person

You will be a qualified accountant (ACCA, ACA, CIMA or CIPFA) with significant post-qualification experience in senior finance roles. You will bring strong technical accounting knowledge, experience of charity finance and funding compliance, and a proven track record of leading staff/teams and managing audits. You will be confident communicating complex financial information to financial stakeholders and comfortable operating in a fast-paced, multi-funded environment. A values-led approach and a genuine commitment to supporting vulnerable or socially excluded groups is essential.

What's in it for You?

• Salary: £72,000
• 30 days annual leave from day one, increasing to a maximum of 33 days after five years' service, plus bank holidays.
• Additional paid leave for your birthday and key life events, including weddings or civil partnerships, moving home and your child's first day of school.
• Enhanced sick pay, providing up to 6 months full pay and 6 months half pay following probation.
• Flexible working options available to support a healthy work-life balance.
• Hybrid working with a minimum of 1 day per week in the office, but ability to do more is available.
• Learning and development support, including reimbursement of agreed professional membership and registration fees.
• Paid volunteering leave, supporting you to give time to causes you care about.
• Employee wellbeing support, including access to a free, confidential 24/7 helpline offering legal, financial, health and family advice.
• Additional benefits, such as a cycle-to-work scheme, refer-a-friend bonus and life assurance.

What to do now
Please apply in the first instance and applications will be reviewed as they come through. The client may offer before the closing date.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at the Hays website.

Learning Disability Community Leader, L'Arche London

ABOUT THE ROLE

Hours of work: 37.5 hours per week (including some evening and weekend working, and regular on-call)

Salary: £55,000 (including London weighting)

Reports to: L’Arche UK Director of Care and Communities

Place of work: L’Arche London Community, West Norwood, SE27. Some travel and overnight stays will be required within the UK.

Contract type: Permanent

Closing date: Thursday, 16th April, at midday

Notes: If you have already applied for this role and received an update on your application from us, please do not submit another application.

Main purpose of the role

The Community Leader is responsible for ensuring that the Community is living the mission of L’Arche, by providing excellent and sustainable care and support services, support for  spirituality, and engaging with our neighbours and the wider community around us.

The Community Leader will:

• Lead the Community by responding to the needs, choices and context of our members while being faithful to the L'Arche UK Vision and Values, the L'Arche International Identity and Mission Statement, and to a co-created Community Mandate and plan.
• Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services in partnership with the Registered Manager, the Team in London, the National Leadership Team, individual circles of support, and external partners; 
• Ensure the Community's financial sustainability through robust financial planning and management, including setting budgets, controlling spending, maximising occupancy, negotiating care contracts, growing day services, and spotting fundraising opportunities;
• Foster a culture that maximises the voice and power for people with learning disabilities, building listening and collaboration between Community members with and without learning disabilities;
• Contribute to the national work programmes of L'Arche UK, as part of the National Council, collaborating with Community Leaders of other L'Arche Communities, to share skills, best practice, and resources

Key essential criteria

• Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely related field);
• Experience in leading, managing, and developing an organisation or large teams to deliver results, maintain compliance and quality, and to respond to risks and opportunities;
• Good financial planning skills and experiences of successfully managing a substantial budget;
• Ability to think strategically and work collaboratively to develop and implement community plans;
• Experience of living or working alongside people with learning disabilities and/or autistic individuals;
• Passionate about person-centred support and the values and mission of L'Arche;

This role is subject to an enhanced DBS criminal record check. 

You may have held these job titles in the past: Registered Manager, Service Manager, Head of Care, Senior Operations Lead, Community Director, Head of Community Services, Country or Regional Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead;

You can find more details about L'Arche London here.

Additional details about L'Arche can be found here.

Discover what makes L’Arche a rewarding place to work—explore our employee benefits here.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please submit your CV and include a cover letter via our online application form. 

The closing date is: Thursday, 16th April at midday

First round interviews are expected to take place either on 22nd or 23rd April 2026 online via Microsoft Teams.

Second round interviews will take place on 30th April 2026 and will take place within the L'Arche London Community. 

We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.

Please also read our privacy notice for job applicants.

We are currently looking for a Senior Finance Business Partner to join our Finance team on a full time permanent contract, offering a salary of up to £65,000 per annum. 

The FP&A team provides the link between Finance and the rest of the organisation, recording and analysing data to add value to operational and strategic decision-making and develop the best possible, joined-up, financial management. Our mission is to ensure effective financial and risk management of Southbank Centre and be acknowledged as a key partner in achieving its aims and objectives.

Please download the attached Job Description for a full overview of this role's responsibilities.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Head of Marketing

We are seeking an ambitious, creatively driven marketing leader to shape how broad audiences discover, engage with and return to art at scale.

Position: Head of Marketing
Salary: £72,769 per annum
Location: London
Hours: Full time, 36 hours per week
Contract: Permanent
Closing Date: 19 April 2026
Interview Date: From 6 May 2026

About the Role

This is a rare leadership opportunity to shape the next chapter of campaigns for a world renowned cultural organisation. You will set the strategic direction for an integrated marketing function, leading bold, innovative work that drives audience growth, returning visitors and engagement with diverse audiences.

Working across exhibitions, events, site destinations and digital platforms, you will bring strong commercial instinct, creative judgement and audience insight to campaigns that deliver impact at scale.

Key responsibilities include:

• Developing and leading an integrated marketing strategy focused on audience growth and engagement
• Leading campaign strategy and planning to meet audience and revenue targets
• Acting as brand guardian, ensuring consistent and positive positioning across all marketing touchpoints
• Using audience insight, data and analytics to inform strategy, planning and evaluation
• Overseeing integrated campaigns across advertising, digital, social, print, partnerships, promotions and onsite activity
• Driving audience development initiatives, particularly with young people, families, local communities and international visitors
• Working closely with CRM and membership teams to deepen engagement and support growth
• Leading creative development and overseeing high quality marketing content
• Managing agencies, media buying, procurement and performance reporting

About You

You will be a strategic and inspiring senior marketer with experience leading high profile brand campaigns across multiple channels.

You will bring:

• Substantial experience leading and delivering marketing strategy for a major brand
• A strong track record in integrated campaign delivery across multiple media
• Expertise in digital marketing including social, PPC, email and content
• Strong audience development and brand positioning experience
• Excellent creative and editorial judgement
• Strong knowledge of media planning and advertising channels
• Experience using data, insight and segmentation to improve performance
• Leadership skills with experience developing high performing teams
• Strong stakeholder management, communication and influencing skills
• Commitment to diversity, inclusion and broadening access

About the Organisation

This organisation is a globally recognised cultural institution with a mission to make art available to all through its galleries, collections, programme and digital platforms. It is committed to widening access, welcoming diverse audiences and championing the belief that access to art is a universal right.

Other roles you may have experience of could include: Director of Marketing, Senior Marketing Lead, Head of Brand and Marketing, Head of Audience Development, Head of Campaigns, Marketing Director

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

Polka Theatre in Wimbledon seeks a Development & Events Manager to join our successful and welcoming team.

This is the role for you, if you:

· Would like to work for a pioneering national theatre for children.

· Enjoy planning and delivering fundraising events, which leverage immediate and ongoing support for the charity.

· Want to help a charity inspire supporters and build quality relationships with them, by telling the story of our impact.

· Are creative, personable, dynamic and great at communicating.

Polka is seeking a Development and Events Manager to coordinate Polka’s regular giving programmes, manage an established programme of events and oversee a committed portfolio of corporate supporters. As a key member of the Development Team, this is an exciting and rewarding opportunity to help shape Polka's future as a leading children's theatre. 

The Development and Events Manager will help donors feel inspired, appreciated, and compelled to support Polka. You will do this through high-quality communications and events for Polka’s donors, potential donors and corporate partners. The postholder will devise and coordinate a varied annual programme of stewardship and cultivation events and take a proactive role in attracting new supporters.

This is a permanent, full-time role. More details are in the recruitment pack on our website.

This role will suit candidates with fundraising experience, particularly with individual giving and events. We also welcome applications from people with transferable skills who can draw on their experience in other sectors. 

The role is primarily on site at Polka Theatre in Wimbledon, with up to 2 days working from home per week.

Polka's commitment as an equal opportunities employer means we are keen to encourage applications from people from the Global Majority, people across the gender spectrum and people who self-identify as disabled, who are underrepresented in our sector.

Polka is funded by Arts Council England, London, registered charity number 256979.

THE ROLE

Job Title: Head of CRM

Reports To: Chief Executive

Location: Remote and hybrid working (occasional travel to SportsAid Head Office)

Salary: £60,000 per annum FTE; pro-rated to £36,000 per annum for 3 days/week

Contract: Permanent; part-time

Hours of work: Part-time position, approx. 21 working hours a week (3 days per week), some evening work may be required from time to time, reasonable flexible work options are available.

CONTEXT & PURPOSE OF ROLE

SportsAid is currently implementing Salesforce Nonprofit Cloud as our new organisation-wide CRM platform to strengthen engagement with athletes and their parents/care-givers, supporters and funders, partners, alumni, volunteers and other key stakeholders.  The Head of CRM will provide strategic and operational leadership for the charity’s CRM function.  

Initially the focus of the role will be to realise the value of the implementation, including adoption, embedding ways of working and processes across teams, improving data quality, refining reporting, ensuring good system governance and optimising organisation-wide usage. 

Longer term, the role will develop and lead a CRM roadmap, identifying priorities and enhancements for future development and planning the strategic evolution of our new CRM ecosystem and long-term sustainability of our Salesforce Nonprofit Cloud platform.

You will lead organisational change, embed best practice CRM processes, ensure high-quality data governance and maximise the value of CRM insights to support fundraising, programme delivery, marketing, partnerships and impact reporting.

BACKGROUND

Founded in 1976, SportsAid is a national charity that provides recognition and financial help to emerging young talented sports people – the next generation of British sporting heroes and heroines – often at a crucial time in their personal and sporting development. 

SportsAid’s Mission is to champion and support the next generation of athletes to fulfil their potential in sport and life.

We put athletes first.  We champion fairness and inclusion.  We work together.  We are ambitious and accountable. 

We bring together partners, supporters and alumni to provide financial help, trusted guidance and belief – particularly at the moments when staying in sport becomes hardest.  For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars. 

SportsAid manages and delivers several programmes of support including SportsAid Athlete Awards, the Talented Athlete Support Scheme (TASS), the Diploma in Sporting Excellence (DiSE) and Backing The Best.

KEY RESPONSIBILITIES

 CRM Strategy & Leadership

• Champion CRM adoption across all function areas.
• Serve as the internal subject matter expert on CRM best practice.
• Lead continuous improvement and optimisation of the platform.
• Develop and deliver a multi-year CRM roadmap aligned to organisational strategy.
• Act as Product Owner for Salesforce Nonprofit Cloud.

 Salesforce Nonprofit Cloud Implementation & Optimisation

• Lead final configuration, rollout and optimisation of:

• • Constituent management
  • Fundraising and donation management
  • Grants management
  • Beneficiary engagement
  • Programme and impact tracking

• Configure and manage:

• • Custom objects, fields, page layouts, record types
  • Validation rules and automation
  • Reports and dashboards
  • Permission sets and role hierarchy

• Oversee integrations (eg website forms, email marketing platforms, finance systems, payment gateways).
• Manage sandbox environments, release cycles and change control.
• Liaise with external Salesforce implementation partners where required.

 Data Governance & Compliance

• Develop and enforce data governance policies and procedures.
• Ensure compliance with:

• • UK GDPR
  • Fundraising Regulator guidance
  • Charity Commission reporting requirements

• Maintain data integrity, security and role-based access controls.
• Implement duplicate management, data cleansing and quality assurance processes.
• Develop data retention and archival policies.

 Reporting, Insight & Impact Measurement

• Develop organisation-wide reporting frameworks.
• Build dashboards to support:

• • Fundraising performance
  • Beneficiary progression
  • Partner engagement
  • Impact reporting

• Ensure reliable KPI tracking aligned to Board reporting requirements.
• Support data-driven decision making at SMT and Board level.

 User Adoption & Training

• Develop and deliver a CRM training strategy for all staff.
• Create user guides, process documentation and onboarding materials.
• Provide ongoing support and troubleshooting.
• Establish and support CRM ‘champions’ (super-users) across function teams.
• Monitor adoption metrics and address any resistance to change.

 Supplier & Stakeholder Management

• Manage relationships with Salesforce partners and third-party vendors.
• Oversee licence management and budget control.
• Contribute to digital transformation projects across the charity.

ESSENTIAL SKILLS & EXPERIENCE

 Experience

• Substantial experience of a similar role within a UK charity (essential).
• Experience with:

• • Marketing Cloud Account Engagement (Pardot)
  • Experience Cloud
  • Payment integrations (eg Stripe, FinDock)
  • Grants management workflows

• Experience managing small CRM or data teams.
• Understanding of impact measurement frameworks in sport or social change.

Salesforce & Technical Expertise

• Significant experience administering Salesforce Nonprofit Cloud (or NPSP).
• Salesforce Administrator certification (ADM-201); ideally Salesforce Advanced Administrator certification.
• Strong understanding of:

• • Data model architecture
  • Schema design and object relationships
  • Flow automation (Salesforce Flow)
  • Validation rules and approval processes
  • Reports and dashboard development

• Familiarity with managing integrations using APIs, middleware or tools such as:

• • REST/SOAP APIs, Zapier or similar
  • Marketing automation integrations

• Experience in implementing and managing Salesforce Applications.
• Experience managing CRM data migrations.
• Understanding of role hierarchy, profiles and permission sets.

 CRM Leadership Experience (ideally involving Salesforce)

• Proven experience leading CRM implementation or major system transformation.
• Experience developing CRM strategies in a UK charity, membership or sport organisation.
• Experience driving organisational adoption and behavioural change.
• Demonstrable success improving CRM data quality and insight capability.

 Data & Governance

• Strong understanding of:

• • UK GDPR and data protection principles
  • Data governance frameworks
  • Information security best practice

• Experience implementing data quality monitoring processes.

Project & Change Management

• Experience managing system rollouts and phased releases.
• Familiarity with Agile or iterative delivery approaches.
• Strong stakeholder engagement skills across technical and non-technical audiences.
• Ability to translate operational needs into technical CRM solutions.

 Communication & Leadership

• Excellent written and verbal communication skills.
• Ability to influence senior leaders and Board members.
• Strong facilitation and training capability.
• Collaborative, solutions-focused and pragmatic approach.

 Personal Attributes

• Strategic thinker with strong operational delivery capability.
• Highly organised with attention to detail.
• Comfortable working in a growing and evolving organisation; happy to be ‘hands on’.
• Passionate about the power of sport to change lives.
• Committed to inclusion, diversity and safeguarding principles.

WHAT WE OFFER

• The opportunity to lead SportsAid’s digital transformation to ensure the charity is enabled to make a lasting impact on the lives of young athletes and their families.

• A collaborative, supportive working environment where your ideas and contributions are valued.

• Professional development opportunities to enhance your skills and grow within the role.

• Flexible working: reasonable flexible, remote and hybrid working options are available.

• Salary: a FTE salary of £60,000 per annum; pro-rated to £36,000 for 3 days/week.

• Pension: SportsAid makes a contribution of 3%, and the employee makes a minimum contribution of 5%.

• Healthcare: membership of the SportsAid private health insurance scheme is available for the employee with premiums paid by SportsAid.

• Cycle to Work Scheme: available to all staff. 

• Death in Service Benefit: inclusion in company scheme. 

• Season ticket loan: an interest free loan is available to all staff.

• Holidays: 25 days per year, plus Bank Holidays, increasing by 1 day for each year of service, up to 30 days (pro-rated for part-time roles). 

APPLICATION PROCESS

Please apply with your CV and a one page cover note on how you meet the essential criteria – the application deadline is by 5pm on Friday 17th April 2026.

On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete.  Shortlisted applicants will be notified by Wednesday 22nd April 2026 to have a preliminary online conversation with the recruiting panel (including the Chief Executive and the database implementation consultant).

Interviews will be held in person on Thursday 30th April 2026 at the SportsAid office in London.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment. We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

NOTES:

The SportsAid office is in London, but this role can be based remotely.

As the role may involve indirect, online contact with young people, the appointee will be required to undergo an enhanced DBS check in relation to the post.  

The Bumblebee Conservation Trust (the Trust) is looking for a part-time (0.7 FTE) Head of Outreach.

Our vision is for a world where bumblebees are thriving and valued by everyone.

This role will:

• Lead on the development and implementation of an Outreach Strategy that inspires people and organisations, including policy makers, to take action for bumblebees. (Aim 2 of the Trust’s strategy)
• Lead on behaviour change impact reporting, ensuring data collection methods and tools are fit for purpose, and staff and volunteers have the necessary training and support to confidently report on the impact of face-to-face outreach activities.
• Lead on project development activities and work with the fundraising team to generate income to fund the sustainable growth of the Trust’s outreach activities across the UK.

You will be an excellent communicator and problem solver with experience in managing change and leading and motivating staff and volunteers. You will have a proven track record in securing grant funding and building strong partnerships with third party organisations, as well as experience in monitoring and evaluating the impact of public engagement and volunteering activities, including social and wellbeing impacts and behaviour change.

Please refer to the job description and person specification for more details of the role.

This is a part-time post for 24 hours per week.  Some overtime work may be required and a flexitime system is in place.

This post will be employed on a permanent basis and can be based at the Trust’s office in Stirling, home-based, or hybrid between the Trust’s office in Stirling and home-working.

The Trust is an Equal Opportunities employer.  This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status. 

At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees.

The closing date is 5 p.m. 13 April 2026. Applications may close before the deadline, so please apply early to avoid disappointment.

The interview date is 28th April 2026.  Interviews will be held online.