Office management jobs

Deputy Service Manager

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Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

Job Title: Deputy Service Manager (FTC)

Location: West London (This location is hidden due to the sensitive nature of the service) Please note that this service has no step free access.

Salary: £31,000 (Annual Salary)

Shift Pattern: 10 month (Fixed Term Contract) 37.5 hours per week Monday to Friday between 09:00 - 17:00. You may be required to work outside these hours dependent on service and resident requirements and you will also be expected to take part in the out of hours on call service.

About the Role

We're hiring a Specialist Women’s Refuge Deputy Service Manager someone who is passionate about supporting women and their children and is committed to their rights and safety. This role offers the opportunity to lead and support a refuge for women and children surviving domestic abuse, many of whom are living with trauma. You'll ensure the team are empowered, with the right tools and resources to deliver a seamless service that supports residents through their healing journey, helping them overcome personal challenges and work towards independence and their goals.

The service spans over 3 buildings and you will help lead a team of support mentors and children and family workers. We’re looking for a solution focused leader who is passionate about the resident group, committed to trauma informed and inclusive practice, and driven to make lasting change. You will ensure full contract and regulatory compliance while leading your team to meet KPIs and service requirements.

Some Key Responsibilities include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle.
• Support the Service Manager in leading the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Financial Management, including petty cash and budget management.
• Contract management and Internal auditing, admin, and general other duties as required.
• Striving to ensure excellence and quality in our service delivery.

About You

We're looking for someone who’s driven to provide high quality, person centred support to staff, colleagues, residents and participants, with a passion about supporting women who have faced complex trauma and domestic abuse. You enjoy working as part of a team, communicating well and building professional relationships with people from all backgrounds. You're confident supporting service level enquiries, offering advice on employment matters and resident or participant queries. Most importantly, you're compassionate, supportive and thrive in a fast paced, ever changing environment.

• Due to the nature of the service, it is an occupational requirement that the post holder is female
• Ability to provide high quality support and line management to staff
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.

PURPOSE OF POSITION

This role will be responsible for developing and reviewing organisational standards of support in line with contractual and regulatory standards, leading on quality assurance, performance monitoring, and continuous improvement as well as supporting compliance and regulatory requirements.

To lead on the development of new models of support practice which are person centred and trauma informed, working closely with operational managers, frontline teams, and the Head of Compliance, the post-holder will ensure that services delivered to vulnerable adults are safe, effective, person-centred, compliant, and consistently achieving positive outcomes.

The role will provide strategic oversight of quality and performance data, lead on the interpretation and analysis of operational and compliance information, identify emerging risks and trends, and support leaders to implement improvements. The post-holder will also drive organisational learning, promote consistency in practice across services, and lead the development of a robust framework to capture and embed the resident voice in service delivery and improvement. Enabling residents to have a significant contribution in shaping services and contributing to an inclusive and safe community. In addition, this will support contributing to achieving the social housing consumer standard around transparency, influence and accountability.

RESPONSIBILITIES & ACCOUNTABILITIES

Quality Assurance and Performance Oversight

• Lead the quality assurance function across support services

• Review and analyse and interpret quarterly performance, identifying risks, trends, gaps, and areas of concern, as well as providing solutions

• Provide comprehensive analysis and evidence-based recommendations to operational and senior management teams

• Ensure quality standards are consistently applied across all services

• Monitor service delivery against contractual, regulatory, and organisational standards

• Produce high-quality reports identifying key findings, themes, risks, opportunities, and improvement actions to support strategic and dynamic problem solving, as well as continuous improvement

• Maintain oversight of our Service Improvement Plan and monitor progress against agreed actions and outcomes

Data Analysis and Insight

• Lead on the collection, interpretation, and deep analysis of operational, performance, quality, compliance, and outcome data

• Translate datasets into meaningful insights to support informed decision-making

• Identify emerging trends, performance risks, and opportunities for service enhancement

• Produce executive summaries and reports for senior leadership teams and governance meetings

• Use data to drive continuous improvement and demonstrate service impact

Development of Support Practice

• Be responsible for developing person centred and trauma-informed practice standards for our support services

• Contributing to creating a Psychologically Informed Environment across the organisation

• Develop our reflective practice offer across all services

• Lead on the development and implementation of an accredited programme of independent living skills activities for our residents

Impact and Performance Management/Reporting

• To lead on impact and performance, providing leadership and line management to Impact Specialist

• Lead and facilitate regular KPI and performance review meetings with Frontline Management and services

• Challenge and support managers to understand performance outcomes and develop improvement plans

• Track progress against agreed targets and improvement actions

• Ensure accountability and ownership for quality and performance outcomes across services

• To maintain up to date project management and reporting records

• To write and present regular reports for senior management and external stakeholders/partners, on the development and progress of Quality Assurance.

• To contribute to the updating of InForm to capture performance requirements

Practice Development and Workforce Support

• Design and deliver workshops, quality forums, and learning sessions for frontline staff and managers

• Promote consistency of practice across all services

• Share learning from audits, complaints, incidents, safeguarding concerns, resident feedback, and performance reviews

• Develop resources and tools to support high-quality, person-centred service delivery

• Foster a culture of continuous learning, accountability, and quality improvement

Resident engagement and accountability

• To lead on the development of a programme of resident engagement, empowerment and involvement, which targets resources to build strong, sustainable support services that engage proactively with local communities

• Establish meaningful opportunities for residents to influence service design, delivery, and improvement through expression of voice, listening, connecting and motivating each other; promoting a culture of co-production

• Develop methods for gathering, analysing, and responding to resident feedback

• Ensure resident experiences and outcomes are reflected within quality assurance processes

• Provide leadership and management of Resident Engagement Specialist

General

• To attend internal meetings as and when necessary, for example Directorate, Management and Planning meetings

• To undertake such other duties within the competence of the post holder which may be required from time to time.

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

• Experience supporting rough sleepers and homeless people with complex needs, including mental health, substance use and physical health.

• Experience developing and reviewing quality frameworks, audits, service standards, action plans and improvement processes.

• Experience developing and implementing monitoring, evaluation and learning frameworks.

• Understanding of safeguarding and MARAC processes.

• Experience of reflecting critically upon own practice in order to improve the experience for service users

Skills, knowledge & Abilities

• Strong organisational and project management skills, with confident use of Microsoft Office and digital recording, analysis and reporting systems.

• Strong understanding of issues affecting rough sleepers and homeless people with complex needs, including barriers to accessing services, sustaining accommodation and engaging with support.

• Strong analytical skills, able to interpret performance, safeguarding, complaints, incidents, outcomes and resident feedback data into clear recommendations.

• Strong communication and facilitation skills, including leading workshops, learning sessions, reflective practice and quality forums.

• Ability to produce clear reports, briefings and presentations for managers, senior leaders, commissioners, boards and governance forums.

• Sound knowledge of safeguarding, risk assessment, confidentiality, information governance and professional boundaries when supporting vulnerable adults

• Strong understanding of anti-discriminatory practice.

• Good case-management recording skills, ideally with experience of InForm.

Personal qualities

• Flexible and resilient

• Patient and pro-active

• Personable and energetic

• Self-motivated

• High attention to detail and accuracy

• Commitment to the values of compassion, collaboration, inclusion and growth

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Main Purpose of the Role

The Duty Officer plays a key operational role in ensuring the smooth running of the Friendly Trust’s office duty function. The postholder will be the designated lead for Office Duty sessions, acting as the first point of contact for calls, visitors, and day-to-day operational queries.

The role also provides structured support to a Trust Officer managing a caseload of Service Users requiring lower levels of support, assisting with administrative casework, financial monitoring tasks, and maintaining accurate records.

This post bridges administrative and frontline service delivery functions, enabling Trust Officers to focus on complex casework while maintaining high standards of responsiveness and record keeping.

Key Responsibilities

1. Office Duty (Primary Function)

• Take responsibility for the delivery of Office Duty sessions in line with the Office Duty Procedure.
• Manage incoming telephone calls, enquiries, and visitors, ensuring all interactions are recorded accurately.
• Maintain and update the Office Duty diary, including:
  • Recording calls, visitors, and actions taken
  • Logging outstanding actions for follow-up
  • Ensuring continuity between sessions
• Use CasparGov to record duty activity promptly and accurately.

· Monitor planned and ad hoc cash collections, ensuring compliance with The Friendly Trust's policies and procedures, checking requirements, and promptly identifying and escalating any issues or discrepancies.

• Carry out cash tin checks and ensure appropriate balances for ongoing sessions.
• Liaise with the Duty Team Manager where queries require escalation.

2. Service User Support

· Support a designated Trust Officer in managing a caseload of Service Users requiring lower levels of support

• Assist with routine financial administration tasks such as:
  • Monitoring transactions and basic budgeting support
  • Preparing information for review by the Trust Officer
• Maintain accurate records of activity in line with organisational and legal requirements.
• Draft basic correspondence and follow up routine requests.

3. Administrative and Operational Support

• Provide administrative support aligned with organisational systems and processes.
• Assist with:
  • Data entry and maintaining records
  • Processing documentation and correspondence
  • Supporting internal reporting and statistics
• Contribute to efficient office systems and processes.
• Support meeting preparation or coordination where required.

4. Communication and Team Working

• Act as a professional first point of contact for Service Users, families, and external professionals.
• Work collaboratively with Trust Officers, Admin, and managers to ensure seamless service delivery.
• Escalate queries appropriately while maintaining ownership of routine enquiries.

5. Organisational Contribution

• Work in line with the Friendly Trust’s values, policies, and procedures.
• Contribute to a positive, inclusive, and supportive working environment.
• Maintain confidentiality and comply with GDPR and safeguarding requirements.
• Undertake other duties appropriate to the role.

Person Specification

Essential Skills and Experience

• Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies.
• Strong interpersonal, telephone and customer service skills, with a friendly, approachable and professional manner.
• Proven administrative experience, with strong organisational skills and the ability to manage a varied workload effectively.
• Ability to prioritise tasks, work to deadlines, manage competing demands and respond positively to changing priorities.
• Excellent attention to detail, with the ability to maintain accurate records and manage information confidentially.
• Experience of data entry, maintaining electronic databases and record management systems.
• Competent user of Microsoft 365, including Outlook, Word, Excel and Teams, and confident using databases and other IT systems.
• Ability to work independently using initiative, as well as collaboratively within a team.
• Positive, flexible and proactive approach to work.
• Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds.
• Commitment to equality, diversity and inclusion, professional standards, confidentiality and data protection requirements.

Desirable Skills and Experience

• Experience working within the charity, voluntary, health or social care sectors.
• Experience of handling calls, front-line enquiries, reception duties or customer-facing services.
• Knowledge of issues affecting people with learning disabilities and their families.
• Knowledge of welfare benefits, financial administration or related support services.
• Experience of using case management, CRM or client record systems.
• Knowledge of CASPAR Gov or similar case management software.
• Experience of supporting the production of reports, statistics, monitoring information or management data.
• Experience of coordinating office systems, facilities or administrative processes.
• Basic financial administration experience, including invoice processing, cash handling and record keeping.
• Knowledge of information governance and records management practices.
• Good record of punctuality, reliability and attendance.

Personal Attributes

• Professional, trustworthy and dependable.
• Solution-focused, with a willingness to learn, develop and adapt.
• Able to maintain composure and professionalism when handling sensitive or challenging enquiries.
• Committed to supporting The Friendly Trust's mission, values and person-centred approach.
• Demonstrates sound judgement, discretion and a high level of integrity.

Role Overview

The Assistant Finance Manager supports the Deputy CEO in delivering a high-quality finance function. This role is integral to the day-to-day financial operations of the business, contributing to financial control, reporting, and analysis.  The role also involves supervising junior finance staff and deputising for the Deputy CEO where required.

Key Responsibilities

Financial Control and Governance

· Assist in the preparation and maintenance of the month-end timetable, ensuring deadlines are met.

· Prepare the management accounts, including reconciliations and supporting schedules.

· Review and assist with bank reconciliations and nominal ledger maintenance.

· Complete VAT, fixed asset accounting, and general ledger integrity.

· Assist with payroll processing, HMRC reporting, and pension submissions.

· Contribute to the preparation of year-end statutory accounts and liaise with external auditors.

· Provide cover for finance operations tasks (e.g. loan postings, payments, refunds) as required.

Financial Analysis and Reporting

· Assist in analysing financial performance and investigating variances against budget.

· Track grant utilisation and spend.

· Contribute to KPI reporting, covenant tracking, and reporting to stakeholders.

Budgeting and Forecasting

· Assist in the preparation of budgets and periodic reforecasts.

· Work with budget holders to monitor and challenge expenditure.

· Support short- and long-term cash flow forecasting.

· Assist in monitoring cash position and highlighting risks or shortfalls.

Person Specification

Essential

· Part-qualified or newly qualified accountant (ACA/ACCA/CIMA or equivalent).

· Experience working within a finance function, preferably in a small or growing organisation.

· Strong analytical skills with high attention to detail.

· Good communication and stakeholder engagement skills.

· Ability to manage multiple priorities and meet deadlines.

Desirable

· Previous supervisory or team support experience.

· Strong Excel and financial systems knowledge.

Additional Information

· Hybrid working (approximately 8 days per month in the office)

· Benefits include health plan, life insurance, income protection, flexible working, and retail discounts

Location: Coventry (Meriden Business Park)
Organisation: Fair For You Enterprise CIC
Regulated by: Financial Conduct Authority (FRN: 719715)

Indicative Salary: £37.5k.  Part time working will be considered.

The Part-Time Facilities and Operations Assistant plays a key role in the smooth day-to-day running of The Thornbury Centre. Working alongside a small team of staff and volunteers, the postholder will help ensure that the Centre remains safe, clean, welcoming for all users, tenants, staff, volunteers, and visitors.

This is a varied and hands-on role, involving assisting the Centre Manager in building operations, room set-up, health and safety checks, basic maintenance tasks, and supporting the delivery of activities and events. As a public-facing member of the team, the successful candidate will be friendly, approachable, reliable, and committed to providing an excellent experience for everyone who uses the Centre.

The role offers an opportunity to make a meaningful contribution to the life of the local community by helping to create an environment where people feel welcomed, supported, and able to participate in a wide range of activities and services.

The Communications Manager provides operational leadership for CLAPA's communications delivery, ensuring communications and marketing activity is effectively planned, prioritised and delivered in support of the charity's strategic objectives. 

Reporting to the Head of Communications and Marketing, the postholder is responsible for translating the communications strategy into coordinated day-to-day delivery. They will oversee the planning, scheduling and operational management of communications activity across the organisation, ensuring work is appropriately prioritised, resources are allocated effectively and projects are delivered to a consistently high standard. 

The role directly manages CLAPA's Communications Officers, embedding effective planning, briefing and workflow processes that enable the team to deliver proactive, creative and high-quality communications.

Acting as the primary operational lead for communications delivery, the postholder will ensure colleagues across CLAPA receive responsive, well-planned communications support while maintaining clear priorities and protecting the team's capacity to deliver its best work. 

If you think you have the talent, passion and experience to help us ensure we can always meet the needs of the community we serve, we want to hear from you.

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and passionate individual to join us as Executive Assistant to the Executive Team (Chief Executive and Executive Director).

TLG has a vibrant organisational culture that encourages leadership at every level. The EA to the Executive Team is an integral and trusted role right at the heart of the action. Requiring a strategic leader with a proven track record in executive support, operations, and organisational efficiency. The successful candidate will love to lighten the load of key leaders across TLG’s executive team. Specifically playing a critical role in providing outstanding leadership support to the Chief Executive and the Executive Director, enabling them to be as effective as they can be in bringing a hope and a future to struggling children and their families across our country and beyond.

The successful candidate will have a natural leadership gift, will be comfortable with challenging the status quo, and be able to lead up and across the organisation. A proactive instinct is required to fulfil the role successfully, to anticipate the needs of senior leaders, and provide effective problem solving ahead of issues emerging, with a relational leader who can partner effectively and negotiate well across the team at all levels.

Alongside the vital EA aspects of the role, there is also further scope for development within the role. TLG are looking for candidates who also have a passion to pursue a broader operational remit over time, leading on our Excellence Standards and potential to train in project management to support TLG’s longer term innovation plans.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Full time, 37.5 hours per week (1.0 FTE)

Closing Date: Sunday 23rd August

Initial Interviews: Thursday 3rd September – Online

Final Interviews: Thursday 17th September – at our National Support Centre in West Yorkshire

Use your skills to make a real difference for local families facing hardship. As a Adviser with Citizens Advice Peterborough on the Peterborough Foodbank project, you’ll meet clients via prebooked face to face or telephone appointments, listening to what’s going on, exploring their options, and helping them take their next steps forward.

This is a hands‑on role delivered in partnership with Peterborough Foodbank, where your ability to talk to people, build trust, and communicate clearly matters more than previous advice experience.

We’ll train you to use our resources so you can provide advice and guidence on the issues that often sit behind food poverty including income, benefits, debt, housing and employment. You’ll help clients understand their rights, explore practical options, and feel more confident about the future.

If you’re compassionate, curious, and motivated to help people move out of crisis, this role gives you the chance to make a genuine impact every single day.

We’re seeking a self-motivated, creative, practical person to join our garden makeover team. Working on one of our flagship charitable programmes known as ‘Helping Hands’ this is an immensely rewarding role which has a direct impact on families we support.

This is a unique and diverse role which involves liaising with our families and then designing and delivering personalised garden makeovers for them with teams of corporate volunteers supporting. The end outcome of these projects enables children and young people with complex health needs to access their outside spaces safely which makes a huge difference to their quality of life. Many of these children struggle to leave the home environment, so a safe and accessible garden space is essential to get them outside.

For some examples of the incredible work and positive impact our Helping Hands Team have had on our families through these projects see our website: Transforming home & garden spaces | WellChild
We are also fully committed to upskilling and training the right person to enable them to do this role.

A bit about us:

WellChild, based in Cheltenham, is the national charity for seriously ill children and their families. Through a range of practical and emotional support, training and information programmes, WellChild gives children and young people with complex medical needs the best chance to thrive at home.

Purpose of the Role:

The garden makeover (Helping Hands) team provides practical support to families by enlisting the help of corporate volunteer teams from companies across the UK to undertake one-off improvement projects to create safe, accessible sensory gardens for children and young people with complex health needs.

There are six key parts to this role:

1) Meeting with our beneficiary families to identify the needs for their outside space. Using empathy and active listening to ensure you can gather all the relevant information for a successful transformation.

2) Project design and procurement of materials to deliver a suitable space, that not only meets the beneficiaries needs, but is also delivered within our time and budget specifications.

3) Compile all relevant project documentation and engage with the allocated team of corporate volunteers.

4) Deliver your design over two days (which may include overnight stays depending on project location) with an enthusiastic but often unskilled group of corporate volunteers. You will need to inspire and empower these teams in all elements of the delivery of your project and be the subject matter expert as the sole representative on site from WellChild.

5) Complete post makeover administration on our equipment and communication with the corporate volunteers.

6) Management of each makeover’s financial budgets, for equipment, materials, travel, accommodation as well as a joint monthly tool and equipment budget.

Fairly regularly to complete these garden makeovers, there is a degree of working away from home. For example, you might work on a five-week rotation consisting of two weeks conducting one makeover, over two days, each week. This is predominantly over the Spring and Summer seasons. The remaining time is utilised to undertake site visits and plan for upcoming projects with a hybrid home/office balance. Garden makeovers are completed nationwide so long and frequent travel can be required, and to compensate for this we offer a flexible TOIL policy. Over the Winter months, the role is more office based, with review of risk assessments, and planning of Spring projects. Some project preparation may be required at our store in Innsworth.

You will be able to:

• Demonstrate professional/practical DIY skills including hard landscaping to very tight deadlines
• Provide Inspiration, tutoring and leadership to the groups of volunteers to empower them in using new skills.
• Confidently build relationships quickly in order to communicate effectively, appropriately and clearly with a wide range of people.
• Prioritise own workload and meet tight deadlines, often having to be adaptable and think on your feet in order to make makeovers a success and completed on time.
• Be empathetic and sensitive to a wide range of needs and experiences.
• Develop and implement new, creative, ideas in order to deliver the best outcomes for the makeovers and our families.
• Demonstrate resilience, adaptability and the ability to balance a fast-paced workload with clear forward planning and an eye for detail.

You will have:

• A passion for helping others.
• A desire and commitment to build and deliver the very best results for our beneficiaries.
• Strong communication and organisational skills
• Effectively prioritise and work calmly under pressure
• A good understanding of budgets and competent Microsoft Office user
• A full UK driving license, able to drive a van.

For the full role details please see enclosed advert and Job description documents and contact details for an infomal chat about the role - We will be reviewing applications as they come in for this role and may close it early should we receive sufficient applications.

About Working Animals International 

Working Animals International (formerly known as SPANA) is dedicated to transforming the wefare of working animals in greatest need globally By increasing access to skills, knowledge and resources and campaigning for policy change, we're building a world where working animals are healthy and valued, communities are stronger, and livelhoods are more secure. 

About this role

We are seeking a People Officer to join our Global Resources team and support processes and systems across the employee lifecycle. The role will focus on the continued development of our HR platform Moorepay, and on supporting high quality and efficient recruitment.

Contract, location and salary

This is a full-time (34.5 hours per week) role on an initial three month contrct, with possibility of extension. This is a UK based role, with attendance (up to 1-2 days per month, or more if preferred) in our London office. Applicants must have the right to work in the UK as this role is not eligible for visa sponsorship. 

The salary for this role is £35k per annum subject to skills and experience. We offer employees a range of benefits including healthcare cashplan with Medicash.

Full details and how to apply

Please see the job description for full details including a person specification. The deadline for applications is 23:59 BST on 11 August 2026, and online interviews will be held during the week of 17 August 2026. The start date for this role is 01 September 2026. 

This is an exciting opportunity for an excellent communicator with experience in collaboration and partnership working who is keen to make good quality income maximisation advice and support accessible to families across Scotland.

As Development Officer (Income Maximisation in Schools) you will play a lead role in looking at the actions needed at different levels to sustainably embed advice in schools across Scotland. You’ll be involving and engaging schools, advice services and other partners to develop practical recommendations which can be used to improve provision nationally. You will also be helping to develop resources and professional learning to increase awareness and confidence in schools around financial entitlements and pathways to income maximisation support.

You will be based within the Cost of the School Day team at CPAG in Scotland and will work closely with Welfare Rights, Digital and Policy colleagues.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply, download the Development Officer (Income Maximisation in Schools) job pack and application form.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at.

Closing date for applications: 11.59pm 16 August 2026

Interviews will be held at our Glasgow office in person on: 25 August 2026 

Drive quality, lead change and make a lasting difference! 

About Us

Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.

Our Regulated Activities and Contract Scope

The Care Services Manager will have responsibility across our regulated and associated services, which currently include:

•  Domiciliary care (personal care in people's homes)

  •  Short Breaks and Emergency Respite (including sleep-in provision)

  •  Dementia Wraparound Support

  •  Day Break Day Services (currently unregulated)

We hold contracts and funding arrangements across several commissioners and funders. The postholder will be responsible for ensuring that care and support is delivered in accordance with all relevant contractual and funding requirements.

The Role

The Care Services Manager will hold personal CQC accountability for the quality, safety, and compliance of our regulated services. While this is fundamentally a strategic leadership and governance role, our regulated services are currently at an important stage of development. As such, we are looking for someone who is equally comfortable providing visible, hands-on operational delivery when needed.

Initially, the successful candidate will spend time working closely with the day-to-day operation of the service, building strong relationships with Care Support Workers and the people we support, strengthening systems and processes, and ensuring consistently high standards of care.

This is an opportunity to play a key role in embedding best practice and supporting the continued growth and improvement of the service. As the service develops, the emphasis of the role will increasingly shift towards strategic leadership, quality assurance, governance, service improvement and future development.

The successful candidate will be able to recognise what the service needs at any given time and adapt their approach accordingly, remaining visible and involved operationally where appropriate, while driving long-term quality, compliance and continuous improvement.

What We Offer

• Competitive salary

• Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays),             plus your 'birtholiday'

• Pension contribution scheme

• Benefits platform offering flexible high street savings and discounts on top brands

• Employee Assistance Programme and wellbeing platform

• Ongoing training and development opportunities

• A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for

Key Responsibilities

1. Leading and Managing the Service

• Hold CQC registration and personal accountability for the quality, safety and compliance of all regulated care activities delivered by the organisation.

• Provide day-to-day operational leadership of the care service(s), being genuinely present and accessible to care support workers, coordinators, and senior staff, particularly in the early period of the role.

• Line manages the coordination and care team, providing regular supervision, clear direction, and honest feedback.

• Be willing to get involved in operational problem-solving when needed, covering gaps in coordination, stepping in on complex cases, supporting the team through difficult periods, while also working to build the capacity that, over time, reduces the need for this.

• Build and sustain a team culture where staff feel supported, valued, and clear about what is expected of them.

• Manage performance and conduct fairly and consistently, with appropriate HR support.

2. Quality, Compliance and Safeguarding

• Ensure the service always operates in compliance with the Health and Social Care Act 2008 and CQC Fundamental Standards.

• Maintain continuous inspection readiness under the CQC Single Assessment Framework, understanding that ratings can be updated at any point, not just following a scheduled visit.

• Act as a named safeguarding lead, recognising, reporting, managing, and recording safeguarding concerns across all regulated services.

• Lead a meaningful quality assurance programme, involving audits, spot checks, care plan reviews, complaint analysis, and use findings to drive improvements.

• Submit CQC notifications accurately and on time and ensure the Statement of Purpose and all governance documentation accurately reflects what the service does.

• Monitor care quality through ECM data, visit records, staff feedback and regular engagement with service users and their families, remaining closely connected to the day-to-day service delivery to identify and address emerging issues before they escalate.

• Ensure care and support delivery across all services remains within the scope of relevant contractual and funding arrangements, and that any changes to the service scope, volume or specification are identified and escalated appropriately.

3. Care Planning and Service User Relationships

• Ensure every service user has a current, person-centred care plan that reflects their needs, preferences and risks.

• Oversee and contribute to care assessments and reviews, including involvement in complex cases, multi-agency reviews and situations where a senior presence is needed.

• Build and maintain positive relationships with service users, their families, and carers, being accessible, responsive, and honest whether managing concerns or recognising success.

• Ensure that the service user experience and what it actually feels like to be supported by our service is at the centre of how quality is assessed, monitored and improved.

4. Safe Recruitment, Staffing and Workforce

• Ensure all staff are recruited safely and in line with statutory and regulatory requirements, with appropriate DBS checks, references, right-to-work verification, and safer recruitment processes completed before delivering regulated care.

• Manage all aspects of the Skilled Worker visa sponsorship process, including sponsorship applications, compliance monitoring, record keeping, and reporting requirements in line with Home Office regulations.

• Lead on workforce development, identifying training needs, commissioning training, maintaining records, and ensuring all staff are competent for the care they deliver.

• Ensure a regular and effective programme of one-to-one meetings, supervision, probation reviews and annual appraisals is maintained across the service, addressing performance, development, wellbeing, and any concerns in a timely manner.

• Support, and where appropriate, lead HR processes, including investigations, disciplinary, performance management, grievance, and absence management meetings, working closely with HR to ensure a fair, consistent and legally compliant approach.

• Ensure the on-call and lone working frameworks are in place, understood by all staff and working in practice.

• Participate in the senior management on-call rota, providing advice, support and decision making in response to serious incidents, safeguarding concerns, deaths, and any other urgent operational matters requiring immediate senior attention.

• Participation in a shared on-call rota, including evenings/over-night and weekends, and bank holidays where scheduled.

5. Working with Senior Leadership

• Work closely with the Head of Operations (Deputy CEO) reporting on service performance, escalating concerns, contributing to strategic decisions, and supporting the organisation's broader development.

• Contribute to commissioner relationships and contract management, including monitoring reporting, quality submissions and attendance at review meetings.

• Play an active part in shaping how the service develops, bringing operational knowledge and professional judgement to decisions about what the service does, how it is structured and where it grows.

• Demonstrate the confidence to communicate honestly, raise difficult issues and challenge constructively in the best interests of the service and the people we support.

PERSON SPECIFICATION

Qualifications

· Level 5 Diploma in Leadership and Management for Adult Care or actively working toward it with a clear and realistic            completion plan.

· Enhanced DBS with adults' barred list or willingness to apply immediately.

· Full UK driving licence and access to own vehicle.

Knowledge

· Strong working knowledge of the CQC Single Assessment Framework how evidence is gathered, what quality                      statements are assessed against, and what continuous inspection readiness means in practice.

· Comprehensive knowledge of the Health and Social Care Act 2008 and CQC Fundamental Standards.

· Knowledge of safeguarding adults' legislation and local procedures.

· Knowledge of the Mental Capacity Act 2005 and how it applies in domiciliary and community care

· Working knowledge of Working Time Regulations and how this practically applies to care rotas and on-call                            arrangements.

· Understanding of contractual compliance in a multi-contract or multi-funder care environment, and the implications of            changes to service scope or volume.

Experience

· Proven experience as a Registered Manager (or equivalent senior care management role) in a CQC-regulated                      domiciliary or community care service.

· Experience of being hands-on in a care management role, understanding when direct operational involvement is                  needed.

· Experience of managing safeguarding, making referrals, managing investigations, recording outcomes, and learning            from them.

· Experience of directly supervising and developing a care team including coordinators, senior carers, and care                        support workers.

· Experience of managing quality across a regulated service, completing audits, spot checks, care plan reviews and                complaint handling.

· Experience of CQC compliance and notifications, including operating under the Single Assessment Framework.

· Experience of managing across multiple service lines or contracts simultaneously, ensuring compliance with each                  commissioner or funder’s specific requirements.

Skills & Abilities

· Able to assess service performance, recognise what is working well, identify challenges and confidently                                  communicate these in a clear and constructive way.

· Willingness and flexibility to be hands-on when required, and confident enough to step back appropriately as the                  service develops.

· Excellent written communication skills, being able to write clearly, accurately, and professionally for a variety of                      audiences (CQC, commissioners and families).

· Excellent verbal communication skills, being able to speak in a clear, honest, and approachable way with care                      workers, service users, families, CQC inspectors and senior colleagues.

· Strong decision-making skills when under pressure, including in safeguarding, serious incidents and out-of-hours                  situations.

· Competent in care management systems — including rostering, ECM, and digital care planning.

Personal Qualities

· Shows the self-awareness, honesty and professional courage to recognise what is working, what is not, and what                  needs to change.

· Demonstrates resilience and calm judgement, remaining focused and clear when faced with challenging or complex              situations or organisational difficulties.

· A caring and compassionate leader with a genuine commitment to making a positive difference to the people we                    support.

· Accountable and takes ownership of outcomes.

· Adaptable and confident working at different levels, recognising when to move between strategic thinking to                          operational problem-solving.

· Collaborative and approachable, with the ability to build positive working relationships and work effectively with                      people at all levels of the organisation.

· Curious and improvement-focused, with a willingness to ask questions, explore new approaches and learn from                    experience.

Join Mersey Rivers Trust and Help Make a Real Impact for Rivers, Wildlife and Communities! 

Are you a skilled finance and governance professional looking to use your expertise for good? Mersey Rivers Trust is seeking a Finance and Governance Manager to join our Senior Leadership Team and help shape the future of our environmental charity. 

We’re a passionate team working to protect and restore rivers across Greater Manchester, Merseyside and Cheshire — and we need someone like you to ensure our finances and governance are as strong as our mission. 

APPLICANTS MUST LIVE WITHIN OR CLOSE TO THE MERSEY CATCHMENT – APPLICATIONS FROM OUTSIDE THIS AREA CANNOT BE CONSIDERED.

The Mersey Rivers Trust (MRT) is an environmental charity focussing on the protection and enhancement of rivers and waterbodies in the Mersey Catchment. It operates in an area covering Greater Manchester, Merseyside and Cheshire. We have an annual turnover of c£1m and employ 19 staff delivering up to 30 projects per year. The Trust works with partners, local communities, and volunteers to deliver a wide range of projects including river restoration, reduction of flood risk by Natural Flood Management techniques, river monitoring, volunteer events (eg river clean-ups/invasive species control and citizen science), community engagement and education events, farm advice/plans and biodiversity net gain. The Trust continues to evolve to meet the increasing challenges of protecting and enhancing rivers and waterbodies in the catchment.

We are seeking a Finance and Governance Manager to join our Senior Leadership Team and lead the Trust’s finance, governance, and back-office functions. This is a pivotal role focused on ensuring financial integrity, regulatory compliance, and effective charity governance. While not involved in field-based project delivery, the Finance Manager plays a strategic role in supporting the organisation’s mission by enabling robust financial planning, reporting, and operational support. You will work closely with the Chief Executive Officer, Board of Trustees, and project teams to ensure the Trust remains financially resilient and well-governed.

As the Finance and Governance Manager, you should possess expertise in financial control and reporting, allowing you to effectively handle delegated responsibilities. Your numerical skills and critical thinking abilities will enable you to proactively address challenges and streamline processes. 

The role holder will report directly to the Chief Executive Officer and will be a member of the Senior Leadership Team. The role will also include direct line management responsibilities of the Administration Officer. 

If you are a motivated financial professional with a passion for driving organisational success, we invite you to apply and contribute to our team’s growth. 

Key Responsibilities

• Lead the management of the back-office function and Charity governance of MRT. 

• Act as the Company Secretary to ensure compliance with financial and legal requirements, as well as maintaining high standards of Charity governance. 

• Work with the Chief Executive Officer to prepare and manage budgets, provide input to the Trust’s business plan and strategic initiatives. 

• Contribute to the strategic direction of the Trust as a member of the Senior Leadership Team. 

• Provide financial insight and analysis to support strategic decision-making and long-term planning. 

• Support the development and implementation of organisational policies and procedures to ensure good governance. 

• Act as a key liaison with the Board of Trustees, preparing and presenting financial and governance reports to inform oversight and decision-making. 

• Lead on the development of internal controls and risk management strategies to safeguard the Trust’s assets and reputation. 

• Oversee all payments, manage cash flow, income and claims. 

• Support financial planning for grant funding applications to support delivery of our objectives. 

• Line management of the Administration Officer. 

• Renew the annual insurance policy ensuring adequate cover and value for money. 

• Maintain, oversee, and update all project management reporting systems on time and to budget (including timesheets, expenses and monthly reports). 

• Complete all necessary reports and keep suitable records in line with the funding requirements and document retention policy. 

• Highlight any new risks and issues identified whilst carrying out duties, and work with the team to manage and resolve them. 

• Fulfil duties as assigned by the Chief Executive Officer. 

• Any other reasonable duties as required by MRT. 

The post holder will be home based with travel throughout the Mersey catchment. The applicant will need to live within or close to the Mersey catchment to facilitate regular travel to meetings. Remote working from other parts of the country cannot be considered for this role due to the need for regular face-to-face interactions.

Candidate Profile

Essential 

• A financial control and reporting background with an accounting qualification (e.g. AAT, CIMA) or qualified by experience. 

• Experience of organisational governance, ideally with knowledge of UK General Accounting Practice and Charities regulations. 

• Experience of financial and management reporting within a small to medium-sized charitable or not for profit organisation. 

• Experience of liaising with accountants to prepare annual accounts and reports required by the Charity Commission. 

• Experience of cash flow forecasting. 

• Familiarity with Xero financial and project management software (or similar). 

• A confident and clear communicator with the ability to communicate financial information in an appropriate manner for non-financial trustees and staff. 

• Aptitude in problem-solving. 

• Self-motivated and able to work effectively from home with strong communication skills and with a high level of accuracy and attention to detail. 

• Ability to work flexibly across the working week when necessary. 

• Ability to prioritise and plan activities to meet strict deadlines. 

• Excellent literacy, numeracy and report-writing skills. 

• Excellent presentation and communication skills. 

• Strong negotiation and influencing skills. 

• Good computer literacy skills (e.g. with Excel, Word, PowerPoint and project reporting systems). 

• A reliable team player with good attendance and work performance. 

• Ability to set performance objectives and ensure these are achieved. 

Desirable 

• Experience in financial planning for funding applications. 

• Understanding of small-scale charitable trading. 

• Experience of commercial contract management. 

• Experience of managing an IT service provider.

• Knowledge of the Mersey Catchment.

• Experience in Human Resources

General Notes

• Some travel around the Mersey Catchment will be necessary therefore a current driving licence and access to a vehicle (insured for business use) is desirable or otherwise access to public transport networks. 
• This positive will from time to time requires work during some evenings, weekends and public holidays to meet the needs of the post. A time off in lieu system is operated by the Trust.

• We will also require the successful applicant to undergo a basic DBS check and provide satisfactory references from previous employers. 

Term and Conditions

The following terms and conditions are typically offered to Mersey Rivers Trust staff and are set out as a guide only. Terms and conditions may vary according to circumstances, and this summary does not form part of any subsequent employment

Annual leave: 25 days annual leave (pro rata) plus bank holidays that fall on working days and a 3 day shutdown between Christmas and New Year.

Location: Home Based

Job title: Partnerships Manager

Responsible to: Director of Delivery, Innovation & quality (MindCHWF) & Senior Operations Manager (Turning Point)

Hours: 37.5 hours per week - Full-time

Salary: Starting salary is £ £46,448.13 PA at full time equivalent (P04-SP41) with scope to increase to £49,612.14 (P04-SP44)

Contract type: 31 March 2027 (with potential for extension)

Location: [102-110 Mare Street, Hackney] with working across locations in City & Hackney

Mind in the City, Hackney and Waltham Forest, working in partnership with Turning Point and Antidote, provide the City and Hackney Integrated Recovery Service (Substance Use).  The service is based in each of City and Hackney’s neighbourhoods in order to be accessible, local and inclusive.  A full integrated service will contribute to recovery, social inclusion and improving the quality of life of all our service users in the City of London and Hackney borough. A full integrated service, shaped by the community needs and voices of service users, carers, families, communities, all staff and volunteers will contribute to recovery, social inclusion and improving the quality of life of all our service users in the City of London and Hackney borough.

The service has three elements: Out There, Everywhere- specialist outreach, in reach and engagement, Building Blocks- low, medium and hi intensity support pathways, and Get Connected- building on our local, individual, and shared assets to provide recovery capital and peer support.

This role will connect the staff teams and service users to wellbeing opportunities within the local community. The role will promote the City & Hackney Recovery Service within the local community through events, social media and local community engagement. They will identify the needs of the client group and provide adequate support.

This role will lead on management of subcontractors, coordinate quarterly contract monitoring and build partnerships including commissioners, GPs, politicians, and other stakeholders to increase collaborative and effective service in City and Hackney’s neighbourhoods. The role will also lead to support MindCHWF’s policies and delivery in the blended service in order to provide efficient and high-quality service.

Job Role:

1. Nurture external partnerships across specific areas and being responsible for overseeing and ensuring all appropriate pathways are in place and reviewed

2. Maintain and enhance appropriate key relationships with statutory and VCS partners who co-locate/joint work with or refer into the service

3. Lead on expanding the partnership network on an ongoing basis by identifying opportunities to streamline delivery and maximise joint working

4. Work as part of the service-wide team developing recovery treatment services that are truly connected to the community

5. Lead on development and management of a broad range of internal and external partnerships including but not limited to, homelessness prevention, outreach, community development and engagement, peer mentoring

6. Take a lead role in supporting the teams to improve and adapt to changing demands

7. Promote and raise the profile of the service and partners across the boroughs

8. Establish and review joint-working protocols to deliver joined up and effective support, using a population health perspective, reflecting the service’s aims

9. Oversee the innovation fund, establishing processes and protocols to set it up and the ongoing governance of the fund

10. Lead on management of all service sub-contractors – including liaison and cascade of information back and forth between the service, co-ordinate quarterly (and ad hoc) contract monitoring (manage KPI’s, staffing, service support etc.).

11. Develop and manage a Partnership Board that meets quarterly comprising Mind, London Friend and NHS Homerton (and any other organisations we begin sub-contracting to).

12. Generate and maintain/oversee SharePoint folders for all key stakeholders – including contact info, management details, premises and any joint working agreement paperwork.

13. Maintain and overarching Stakeholder contact list in Excel to be stored on SharePoint, update and amend as necessary over time.

14. Maintain and update the service satellite spreadsheet (including internal and external satellites).

15. Attend relevant CDP’s to represent the service and cover for colleagues at CDP’s as and when required.

16. Be the main link for partners/stakeholders when they are looking to initiate some joint working enterprise or have feedback or concerns to raise with the service.

17. To lead on organising stakeholder events and community events.

18. To establish and continue building a wide network of contacts for the service within as many professions as possible within CoL and Hackney.

19. To branch the service out more into the night-time economy of the borough, in terms of awareness, literature/posters and training where relevant.

20. Support the Training and Practice Lead to offer and deliver more training to external partners.

21. Run regular feedback sessions and surveys of partners to elicit feedback from the service and gather intelligence on what training and support they would like from our service. Share this information/intelligence regularly with the service at MGM’s.

22. To maintain and bolster 12-step and other mutual aid groups in the service, be the main liaison for these contacts and establish a SMART recovery Group to complement our existing mutual aid arrangements.

23. Lead on changes to the service website, review this site and consider how we could optimise promoting the service this way.

24. Lead on liaison with TP External Affairs and Marketing teams. Create and manage a service promotion plan.

25. Lead on negotiating, writing, collating and storing all MOU’s, RA’s ISA’s and all other written agreements with partner agencies relating to co-location and joint working.

26. Manage the service’s digital footprint including google reviews, and control or delegate the management of the service’s social media channels to boost our digital engagement with the local community.

27. Create a regular C&H Recovery Service newsletter to share with partners and stakeholders.

28. Engage with local media and politicians where appropriate to promote the service and position the service effectively politically within the borough.

29. Oversee the work we do with commissioners and public health teams on the PH Van and Hot Spot Activity including attending meetings relating to these with the council. Ensure a rota and staffing is organised for these outreach exercises months in advance.

30. Continue to manage the contracts and joint-working agreements with the GPSC scheme and our separate GP alcohol satellites with a view to setting up at least two more GP satellites in the borough.

31. Organise regular forums and training sessions with GP’s in the borough.

32. To field any complaints coming from GP’s and other key stakeholders.

General

· To comply with, promote, and contribute to the writing and development of Mind in the City, Hackney and Waltham Forest's values and with all organisational systems, policies and procedures

· To work with colleagues and partners within the service to provide a seamless service

· In accordance with the Health and Safety at Work Act 1974, to take responsibility for your own health and safety at work and that of any staff, service users or visitors you are working with, and to report any risks or potential hazards to the Health and Safety Representative

· To keep records and statistics for dissemination to effectively monitor the service, ensuring that all files and information are kept in accordance with Mind in the City, Hackney and Waltham Forest's policies on confidentiality and data protection

· To be administratively self-supporting

· To liaise with other Mind CHWF projects and staff from partner agencies and external stakeholders to facilitate and maintain effective links

· To attend and participate in staff meetings, contributing to discussions and giving reports if needed

· To attend supervision, appraisal meetings, and appropriate internal and external training courses as approved by your line manager

· To attend Mind in the City, Hackney and Waltham Forest staff away days

· To undertake any other tasks and duties commensurate with the post as directed by your manager, or any other senior manager in Mind in the City, Hackney and Waltham Forest

Person Specification

The following criteria will be used when assessing candidates. Criteria marked (E) are Essential and (D) are Desirable.

Values and Behaviours

· A passion and commitment to supporting good health for individuals and communities (E)

· A valuing of coproduction (E)

· Effective verbal and written communications that can be modified to different stakeholders (E)

· Collaborative team working skills (E)

· Proven negotiating and networking skills with an ability to establish new working partnerships (E)

· Adaptable and resilient to work in a changing and challenging environment (E)

· Ability to deliver against agreed goals, targets and outcomes (E)

· Ability to translate strategy into tangible action to enhance service KPI performance (E)

· Resilient and reflective (E)

· Ability to work under pressure and meet both service and central services deadlines (E)

· Able to work in a changing and sometimes challenging environment (E)

· Excellent report writing skills (E)

· Excellent organisational abilities, able to manage a complex workload of multiple priorities (E)

Knowledge & Experience

· Proven ability to establish new partnerships and collaboration with agencies, with enhanced negotiating skills (E)

· Significant Management experience of leading throughout challenge and change (E)

· Track record of developing innovative approaches to community-based collaboration and joint-working strategies (E)

· An understanding and interest in community development and peer support approaches (E)

· Proven knowledge of substance misuse (D)

· Experience of community-based interventions/collaboration / partnership making (E)

· Resilient and reflective (E)

· Ability to work under pressure and meet both service and central services deadlines (E)

Skills & abilities

· Strong collaborative leadership skills (E)

· Coaching skills to achieve successful outcomes (D)

· Proven experience in leading teams with an ability to improve and adapt to changing demands (E)

· Ability to prepare and manage the services Business Continuity Plans (D)

· Experience of Microsoft Office suite, Excel and Database systems (E)

· Experience of performance monitoring at a high level (E)

· Good communication skills and professional role model with staff and partners at all levels (E)

Qualifications

Essential

· Fluent written and spoken English with appropriate literacy and numeracy skills. (E)

Desirable

· Relevant qualification in health, social care, substance use, mental health, psychology, counselling, social work, or a related field, or equivalent experience. (D)

Disclosure and Barring Service (DBS)

· Enhanced check required.