Operations jobs

Customer Coordinator

Job reference: REQ004549

Fixed term for 12 months

£25,563.66 per year

London E15 2GW

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.

If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.

Full time (35 hours a week)

Fixed term for 12 months

Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.

The role

As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.

In this dynamic role, you will:

· Provide telephone-based support with professionalism and empathy

· Manage customer journeys, book appointments, and track progress

· Log all customer interactions accurately using our CRM system

· Support the updating of our job board

· Support the delivery of services and products across Scope

· Assist with administrative tasks including diary management and data entry

About you

You will have:

· A proven track record of delivering excellent customer service, especially over the phone

· Experience of content management systems, such as Kontent AI

· Experience using CRM (ideally Microsoft d365) and call handling systems

· Strong communication and relationship-building skills

· Good IT skills and confidence using Microsoft Office

· A flexible, organised, and proactive approach

A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.

This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.

Please make sure you explain in your application, with examples, how you can meet these important skills.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus Bank Holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.

Application closing date - 14/11/2025

Health & Safety Coordinator

This is a fixed term contract for 12 months max, to cover maternity leave.

The hours are 37.5 hours per week, Tuesday - Saturday

The role:

The Health & Safety Coordinator will provide support across the Rothschild Foundation to ensure that all appropriate health and safety, risk management, and related compliance systems and procedures are in place, reviewed and updated regularly.

This role is responsible for producing incident reports and submitting RIDDOR reports, undertaking weekly and quarterly playground inspections, as well as responding to all queries - both internally and externally - relating to health and safety.

Key Responsibilities:

• Conduct investigations into workplace and visitor incidents, and be directly responsible for the necessary record keeping and any claims management.
• Working with the Security Department, and supporting as required with fire testing and safety. You will work with the Head of Security on disaster planning and the disaster team in general
• Ensure contractor management policy is followed, and new contractors are onboarded correctly with all documents checked
• Undertake weekly and quarterly routine inspection of the children’s woodland playground at Waddesdon Manor, ensuring all paperwork is completed, reporting any required works, and liaising with ROSPA and the insurers during their annual inspection
• Make the action points for the H&S Committee meeting, distribute these in a timely manner, and support preparation of the agenda in advance of the meeting
• Ensure Heads of Departments update and maintain all risk assessments for their business area and that record of awareness forms are completed annually, and remind Heads of Department about conducting new activity risk assessments
• Coordinate mandatory training for the Rothschild Foundation using the e-learning system and regularly produce reports on staff members that have not completed the required modules and flag to the relevant line manager

You will be a great fit if...

You have great attention to detail and excellent record keeping skills, as well as 2 years of relevant work experience in a similar role. You'll have experience working in health and safety and the ability to process incident reports and undertake inspections.

Rewards for working with us:

• Waddesdon Discounts
• National Trust Staff Card
• 25 days annual leave per year plus 8 public holidays pro-rata
• Enhanced Sick Pay
• We will top up your pension by matching any contribution you make up to 10% of your basic salary
• Mental Health and Wellbeing Support

To see the full job description, please see the attachment. TO APPLY, please submit your CV and Covering Letter explaining how your skills match those outlined above.

The Stable Family Home Trust is a values-led organisation where people always come first. Our main purpose is to support adults with learning disabilities to develop the skills and confidence that enable them to live their lives as independently as possible; to participate in their local communities and be valued for the extraordinary contribution they make to our society. We run a varied and exciting day services programme from our three sites in Christchurch, Ringwood and Southbourne, and run supported living and residential living services in Southbourne and Ringwood.

We are looking for a modern people leader who will bring fresh thinking and inspire trust across the organisation; a forward -thinking person who will model the standards of behaviour expected from employees and effectively challenge any employee behaviour that falls below these standards. You will be a confident communicator and decision-maker with the ability to respond quickly and effectively to employee issues.

You will be part of the Senior Leadership Team and will have significant involvement in the development of the Trust across all areas, including future workforce development and organisational transformation.

Working closely with the Chief Executive you will be the trusted deputy in their absence, making key decisions relating to all aspects of the organisation’s operations and providing a consistent leadership approach that reflects our organisational values.

To be shortlisted for this role we require an application form to be completed and submitted.

To apply for the role, please click the button to be redirected to our website.

Centre Manager – Youlbury Scout Adventures
Location: Youlbury, Oxfordshire (Live-in role – accommodation provided)
Salary: £37,800 per annum, Band F, Level 3
Hours: 35 per week – evening and weekend work required on a rota basis
Contract: Permanent

We’re hiring a Centre Manager at Scout Adventures Youlbury in Oxfordshire – a live-in leadership role where you’ll manage an outdoor activity centre, lead a team of staff and volunteers, and deliver inspiring experiences for young people from across the UK and beyond.

About the role

Youlbury is part of Scout Adventures – a national network of outdoor activity centres that inspire and educate thousands of young people every year. As Centre Manager, you’ll lead the team that makes it all happen: from outdoor learning and adventure activities to catering, site safety, and customer service.

You’ll work closely with staff, volunteers, visitors, and partners to deliver exceptional experiences while ensuring smooth, safe, and financially responsible operations.

Living on site allows you to be part of the fabric of the centre – building relationships, responding quickly when needed, and enjoying everything this special environment has to offer.

What you’ll be doing as our Centre Manager – Youlbury:

• Leading and supporting a team of staff and volunteers to deliver high-quality services
• Managing daily operations, including accommodation, catering, activities, and events
• Ensuring every visitor has a safe, smooth, and memorable experience
• Overseeing the site budget and contributing to financial planning
• Building strong relationships with the local community, volunteers, and Scout teams

What we’re looking for in our Centre Manager – Youlbury:

• Experience managing teams in a busy, customer-facing setting
• Confidence working with budgets, health & safety, and operational planning
• A hands-on leader who thrives on variety and challenge
• A passion for outdoor learning and a values-driven approach
• Strong organisational and problem-solving skills

Why live and work at Youlbury?

This is more than just a job — it’s a lifestyle. You’ll live among nature, with woodland walks, wildlife, and outdoor adventure just outside your door. On-site accommodation means no commute and the chance to be fully involved in a vibrant, purposeful community.

What you’ll get in return:

• 28 days holiday (rising to 32 after 2 years), plus extra days at Christmas
• Double-matched pension contributions up to 10%
• Award-winning Charity of the Year (Charity Times Awards 2022)
• Family-friendly policies and generous leave
• Access to training and development through our internal learning hub

Applications close: 23:59 on Monday, 10th November 2025

Interviews will be held in person: at Youlbury on Monday, 24th November 2025

Strictly no agencies.

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

ROLE

Head of Services

REPORTING TO

Director of Frontline Services

PURPOSE OF POSITION

This is a critical operational leadership role that is responsible for the operation of the
organisation’s supported accommodation services.

Providing operational leadership to team managers and ensuring compliance with
organisational, contractual, local authority and legal regulations and the quality of
services is pushed to the highest possible standards; ensuring excellent outcomes for
residents and a positive and high performing working environment for teams.

This role will also be accountable for the development of excellent relationships with
external partners, commissioners, and other key stakeholders for support services in
the organisation.

You will be a key member of the charity's Extended Leadership team

RESPONSIBILITIES & ACCOUNTABILITIES

Service Delivery

• Lead in setting organisational standards and performance targets across the
support and resident services teams that reflect contractual requirements and
organisational standards.
• Actively promote and develop person centred practices based on a trauma
informed approach and psychologically informed environment to working with
residents with high support needs and challenging behaviour.
• Be accountable for the operational performance of the services, allocating
resources strategically to ensure that key performance indicators are achieved
and that action plans are in place where required to improve service
performance.
• Remodelling to promote accountability and co-production approaches with
residents.
• Work with the Head of Building & Facilities to ensure your teams put health &
safety procedures into practice to create a safe environment for our residents
and staff. Contribute, and when required, lead on the formation and review of
policies and procedures.

• Contribute to the Frontline Service’s Management On Call rota, providing
support to frontline services outside of office hours

Stakeholder Management

• Build strong relationships with Commissioners and regulatory bodies to enable
the service to meet contractual and regulatory KPI's and requirements.
• Submit management information on a monthly and quarterly basis and produce
other statistics and data as directed by the Director of Frontline Services.
• Responsible for effective liaison with outside agencies including the police, social
services and other statutory and voluntary agencies and delegating this work
where appropriate.
• Represent the organisation externally at forums, conferences and meetings.
• Contribute to the wider management team in frontline services to ensure good
communication, coordination and consistency of practice, approach and
development across the Directorate.

Business Planning and Project Management
• Drive business planning activities within contracts, ensuring relevant and
challenging objective setting and ongoing performance tracking, developing
turn around action plans as may be necessary
• Where agreed, project manage new services or service developments.
• Working closely with Finance Department to set, manage and monitor allocated
budgets for income and expenditure for support and resident services and to
ensure that teams meet performance targets.
• To ensure that financial procedures are maintained at all times in accordance
with organisational policies and procedures.

Managing and Developing People
• Take a leading role in developing a positive, values-based organisational
culture, in line with the charity's Your Place Way approach
• Developing performance targets and quality control measures for teams, and
monitoring performance to ensure that these are met.
• Supporting managers and teams by setting clear objectives and holding
individual supervisions regularly.
• Ensuring good communication across teams by holding team meetings
regularly, and additional briefings as necessary.
• Inducting new managers and planning the continuous professional development
of existing managers through annual appraisals.
• Managing the workload of teams to ensure that adequate cover is provided at
all times.

Safeguarding
• Act as Safeguarding Lead for the organisation
• To actively promote an open and accountable approach across the
organisation as a whole that ensures the organisation meets our legal duties,
keeps our policies up to date, and puts our residents' best interests at the
forefront.

Intensive Housing Management
• Ensure that our landlord responsibilities are delivered in a person-centred way
and in line with our regulatory and legal responsibilities
• Oversee the creation of a welcoming, safe and inclusive environment across all
our services that is responsive to resident needs.
• Develop standards and practice that provide clear evidence-based reporting to
meet regulatory compliance

General
• To attend meetings internally as and when necessary, for example, Directorate,
Management and planning meetings.
• To undertake such other duties within the competence of the post holder which
may be required from time to time.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of
the wider Your Place team.

Essential Criteria 

Experience
• Strong background in leading and delivering supported accommodation
services
• Extensive experience working with rough sleeping and other homelessness
services
• Experience leading and delivering intensive housing management
responsibilities
• Experience of case management and delivering best practice around; needs
assessments, high quality personalised support or advice services to vulnerable
adults, including people with high support needs
• Experience of contract management with stakeholders
• Experience of project management and mobilisation of new services or
developing existing services
Skills & knowledge
• Knowledge and understanding of the housing and support needs of single
people who experience homelessness and rough sleeping, the benefit of move
on and the ability to translate knowledge into good practice.
• Knowledge of the commercial and regulatory requirements of supported
housing.
• CIH Level 5 qualification
Abilities
• Ability to interact at senior, strategic level with external stakeholders.
• Ability to work in a fast paced, high pressured environment, with multiple
competing priorities and to quickly adapt to new situations.
• Ability to network, liaise, negotiating and influence effectively with outside
agencies.
• Ability to undertake budget management, produce financial reports and
collate and interpret financial and statistical information.
Personal qualities
• Demonstrates a commitment to the mission of Your Place.
• Self-sufficient and highly organised with the ability to accomplish goals
according to deadlines, and a flexibility to juggle a variety of tasks.
• Excellent organisational skills.
• Strong communication and negotiation skills.
• Strong sense of responsibility and accountability.
• Awareness of own training and support needs.
• Ability to collaborate with colleagues across teams and functions
• Commitment to the values of inclusion and belonging

Desirable criteria
• Educated to degree level or equivalent in adult social care or leadership and
management.

Before starting this position, you’ll need to undergo a criminal record check by the
Disclosure and Barring Service. You must be entitled to work in the UK.

Interview date: week commencing 10 November 2025

Lincoln Cathedral has stood as a symbol of faith, craftsmanship and human endeavour for over 950 years. A living place of worship and the seat of the Bishop of Lincoln, the Cathedral remains a place of pilgrimage, prayer and welcome for people of all faiths and none.

As one of the nation’s most important heritage sites and a major visitor destination, the Cathedral welcomes hundreds of thousands of people each year. Stewardship of this remarkable estate (which includes the Cathedral Church, Visitor Centre and more than 80 historic buildings) requires exceptional operational oversight to ensure buildings remain safe, compliant and welcoming every day.

To provide continuity and leadership following the departure of the current postholder, the Cathedral is seeking an experienced and pragmatic Interim Facilities Manager to oversee day-to-day operations and strengthen systems across the estate.

Interim Facilities Manager

Location: Lincoln Cathedral (on-site)
Salary: £41,000 – £46,000 per annum, depending on experience
Contract: 9-month fixed-term, full-time (38.75 hours per week)
Reports to: Chief Operating Officer (COO)

About the role

The Interim Facilities Manager will ensure the safe, compliant and efficient running of the Cathedral’s estate, including the Cathedral Church, Visitor Centre and associated buildings. Leading a small team and external contractors, you will manage maintenance, safety, utilities, cleaning, and support for worship and events.

A key focus during this period will be embedding improved systems, compliance processes and reporting frameworks, ensuring effective contractor oversight and operational consistency across all sites.

Key responsibilities:

• Lead and improve FM operations, including planned and reactive maintenance.
• Oversee statutory compliance, fire safety, utilities, and contractor performance.
• Act as the Cathedral’s competent person for health, safety and compliance.
• Support worship, events and visitor activity to ensure safe, high-quality delivery.
• Embed systems, procedures and reporting frameworks to strengthen oversight.
• Line manage the Facilities Team, fostering collaboration and accountability.

The ideal candidate will have:

• Degree, HND or equivalent in Facilities Management or related discipline.
• IOSH or NEBOSH Health & Safety qualification (or higher).
• Significant FM experience in complex or publicly accessible environments.
• Strong knowledge of statutory compliance, CDM and contractor management.
• Membership of IWFM or IFMA.
• Proven ability to implement systems, improve performance and manage teams.
• Sympathy with the mission, values and worshipping life of the Church of England.

If you’re an experienced facilities professional with the leadership, technical skill and commitment to care for one of England’s most treasured buildings, we’d love to hear from you.

For a full candidate pack, please contact:
Faye Marshall and Lizzy Clark via the apply button.

Closing date: 9am, Monday 17th November 2025

Interview date: Wednesday 26th & Thursday 27th November 2025

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Our client is a vibrant Surrey-based charity, committed to building futures for local people by providing services that support and assist disadvantaged and vulnerable people; their wide range of projects and activities aim to create happy, healthy and connected communities. They are now looking to recruit for a new Family Centre Manager, to oversee their family centre based in Mole Valley.

As Family Centre Manager you will lead and manage the daily operations of the Family Centre provision to support families with children and young people aged 0-19 years (up to 25 years with disabilities and additional needs) that are identified as the most need of support or have emerging needs. You will oversee a dedicated team of Family Support Workers and will develop partnerships and embed  working protocols with relevant partners to deliver a range of targeted, integrated early childhood services. You will manage the collection and analysis of national and local data in partnership with the local authority and partners, to evaluate and demonstrate the impact of the children's centre services and inform future planning using Early Help Management system (EHM).

To apply for this role, you will have extensive experience of working with children, young people and families, and will have managerial experience in a relevant professional area. You will have experience of establishing and maintaining effecting working relationships with other agencies and professions and will have demonstrable experience in collating, analysing and reporting data from a range of sources and using this to make recommendations for performance improvement. Previous experience of using the casework management system Early Help Management (EHM) is desirable.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below. CVs are being reviewed on a rolling basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please note, this role will be based at the Mole Valley Family Centre in Dorking (with one day working from home, after successful completion of probationary period).

Whether assisting students and residents on a daily basis, supporting weekend residentials, conferences and events, or working with the team which delivers our annual Foundation Celebration, this role is at the heart of providing a welcoming campus environment.

The Campus Accommodation and Hospitality Manager will lead a team of reception and housekeeping staff to deliver and administer a full range of campus services. As well as providing an efficient and welcoming reception service, this includes the management of meeting rooms, accommodation booking, achieving and maintaining high standards of housekeeping, and overseeing contracted catering and refreshment services. The postholder will be part of a committed staff team, giving and receiving support to deliver the operational needs of the Foundation in a way which reflects our ethos of hospitality, care and community. 

This is a full-time role, with some evening and weekend work during weekend residentials and other events. The postholder will also participate in an out-of-hours on-call rota.

Key responsibilities

1. To manage the delivery of accommodation and hospitality operations.

• Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations.
• Oversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and events.
• Represent the staff team on hospitality matters at the Foundation’s residents’ and community forum meetings
• Maintain high standards of cleanliness, presentation, and service across all facilities
• Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation 

2. To manage a team of hospitality staff.

• Draw up duty rotas for the Hospitality team based on varying operational need.
• Provide ongoing support, training, and development for team members.
• Carry out line management responsibilities in line with the Foundation’s HR policies and procedures

3. To manage the delivery of events and conferences.

• Generate quotes for events and conferences in consultation with internal and external organisers
• Support marketing for events, conferences, and other campus activities
• Oversee the Hospitality team to ensure effective administration for the smooth delivery of hospitality for teaching, residentials, events and conferences.
• Oversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy.

4. Procurement

• Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations.
• Monitor costs and implement efficiencies while maintaining quality.

Membership Manager

Duration: Temporary role, initially for 8-12 weeks
Pay: £20.00 per hour, plus £2.41 per hour holiday pay
Part-time: 20 hours per week (4-5 hours per day, 4-5 days per week)
Hybrid working, with the office based in Shipley, West Sussex

Are you a relationship-driven professional with a passion for member engagement and equestrian education?

Charity People are delighted to be supporting a national membership organisation that champions high standards in equestrian education and riding school operations. With a strong focus on safeguarding, training, and inclusive access to riding, this organisation plays a vital role in supporting riding centres across the UK.

About the Role

As Membership Manager, you'll lead a small team and be responsible for delivering excellent service to ABRS+ members. You'll manage the full membership lifecycle, from onboarding and renewals to safeguarding coordination and member communications. You'll also play a key role in promoting ABRS+ to prospective members, supporting events, and contributing to marketing and policy development.

This is a varied and hands-on role that combines customer service, administration, and strategic thinking. You'll work closely with the Chair, Trustees, and colleagues across development and training to ensure members receive timely support and access to the full range of benefits.

Key Responsibilities

• Lead membership service delivery and manage member records
• Coordinate safeguarding training and certificate distribution
• Promote ABRS+ benefits and grow membership
• Organise events including the AGM, training sessions, and workshops
• Support marketing, newsletters, and website updates
• Liaise with affiliated bodies and support governance administration
• Maintain policies and support the Board of Trustees

About You

We're looking for someone with excellent communication and organisational skills, who thrives in a collaborative environment. You'll be confident managing multiple priorities, building relationships, and delivering high-quality service. A background in membership, customer service, or charity administration would be ideal.

• Strong client relationship and customer service skills
• IT literate (CRM, spreadsheets, email, Word)
• Basic finance and governance knowledge
• Experience in event coordination and policy administration
• Passion for equestrian education or the charity sector (desirable)

How to Apply

Please send your CV as soon as possible, the applications will be reviewed on a rolling basis.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please let us know if you require any assistance or adjustments to ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Home-Start Hillingdon is dedicated to supporting our community to enable families to provide their children with the best possible start in life

HOME-START HILLINGDON (HSH)

Co-ordinator (Full-time)

We are looking for a non-judgmental, compassionate individual who would fit into our passionate team.

Purpose of the Role

Manage and support a caseload of volunteers to empower vulnerable families in giving their children the best start in life, occasionally providing direct support.  Contribute to volunteer recruitment, training, development, and the effective day-to-day operation of the organisation

Key Responsibilities. As a HSH Co-ordinator you will:

• Carry out initial home-visits and support families to set and monitor goals
• Match volunteers with families according to need and capacity
• Assess the suitability and complexity of referrals, liaise with referrers for additional information, and support onward referrals
• Supervise an appropriate caseload of volunteers and enable them to support families
• Monitor safeguarding concerns and liaise with the Operations Manager/Director as needed
• Contribute to the delivery of the Volunteer Preparation Courses
• Contribute to recruiting, selecting and preparing suitable volunteers
• Support the evaluation of the impact of HSH’s volunteering programme and family support
• Develop and maintain excellent working relationships with key health partners, including those from Parent Infant Mental Health Teams, Midwifery, IAPT, Perinatal Teams, Health Visiting and other groups

 You will need to be a car owner/driver

Closing Date:  Monday 17th November at 9am  Interview Date: Monday 1st December

(An appointment will be made subject to satisfactory reference and an Enhanced Disclosure and Barring Service Check)

It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, and marginalised groups.

 Home-Start is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible

The role is a full time and fixed term contract for one year. 

The Cafes Manager will take full responsibility in leading and operating a successful cafes and catering operation, giving our student members an excellent service experience every day, looking to implement our cafes operation with new and innovative ideas led by the Head of Commercial Services. This role forms a key part of our Operations team, led by the Director of Operations. Comprising of both front facing and behind the scenes departments including; Cafés and Bars, Retail, Bloomsbury Fitness Gym, Human Resources, Facilities and Systems, the team delivers core functions and central services for the Union, as well as providing a diverse range of quality facilities accessible to our 55,000 members. The Operations team, and this role, are central to the successful delivery of our new strategic plan that will set us on the path to become one of the best students’ unions in the UK, and more importantly a better students’ union for our members.

About the Role

We have a fantastic opportunity for a Finance Business Partner to join our Finance Team based at our Head Office in Abbots Leigh.

Reporting to the Finance Director, this is a key role providing financial insight, analysis and advice to support informed decision-making and drive financial performance across both Freeways and Freeways Trust.

A key part of the role is the preparation of accurate and timely monthly management accounts and analysis for both charities, ensuring the information produced is clear, insightful and supports effective financial management and reporting. You will lead in the financial planning, monitoring and performance reporting for Freeways Trust.

You will also support the Finance Director with strategic financial planning, long-term forecasting and the development of the financial and strategic estates plan for both organisations. Working in a strong, collaborative relationship with the Finance Operations Manager, you’ll help ensure the integrity of financial reporting and the alignment between operational finance and business planning.

In this role, you will:

· produce accurate, timely and insightful monthly management accounts and reports for both Freeways and Freeways Trust

· lead the financial planning, monitoring and reporting for Freeways Trust, including reporting at Board level

· support the Finance Director in developing long-term financial and strategic estate plans for both charities

· partner with senior managers and budget holders to provide expert financial analysis and advice

· work closely with the Finance Operations Manager to maintain strong controls and alignment across financial systems and processes

· coach and support non-financial managers to strengthen their financial understanding and decision-making

· oversee payroll activity and ensure compliance with internal controls

· identify and lead improvements to financial reporting and planning processes

· deputise for the Finance Director when required

About You

You will be a qualified accountant (ACCA, CIMA, ACA or CIPFA) with at least three years post-qualification experience, or able to demonstrate equivalent experience at a similar level. You will have excellent analytical and communication skills, a proactive approach and the ability to influence decisions through sound financial insight.

You will also have:

· Proven experience in preparing management accounts and financial reports

· Strong knowledge of budgeting, forecasting and performance monitoring

· Excellent analytical and problem-solving skills

· The ability to build strong working relationships across all levels

· Advanced Excel skills and experience in using accounting systems such as Access Financials or Dimensions

· Experience of working in the charity or public sector (desirable)

· A collaborative approach and a focus on continuous improvement

Benefits in return, you will receive:

· 35 days annual leave entitlement (including public holidays) pro-rata

· Excellent induction and training

· Company sick pay

· Company pension scheme

· Life assurance cover

· Family friendly/work-life balance policies

· Free DBS check every 3 years

· Occupational health provision

· Access to our  Employee Assistance Programme

· Access to a range of discounts through the Blue Light Card scheme

About Us

Freeways is a charity which has been in operation since 1987 and employs approximately 300 staff. We run a number of residential (care) homes, supported living flats and community support across Bristol, Bath and North East Somerset, South Gloucestershire and North Somerset supporting adults with learning disabilities. Our Head Office in Abbots Leigh is co-located with a day centre and hydrotherapy pool. The aim of our services is to support people to become as independent as possible by helping them make choices, learn new skills and make links with their local community. 

We are an equal opportunities employer and welcome applications from all backgrounds. This role is subject to an Enhanced DBS and Adults Barred List check. 

Unfortunately Freeways is unable to sponsor employment of international workers.  You will be required to provide evidence of your right to work in the UK.

We are recruiting for a Children's Support Worker to join our team in Southwark; the scope on this job involves….

Job Title: Children's Support Worker

Location: Southwark
Salary: £28,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Children Support Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 7 November 2025

Interview date: 17 November 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Team: Centre

Location: Based at Forth Valley Cat Centre with occasional travel across Dundee & Fife to support surrounding Volunteer Teams

Work pattern: 35 hours per week, 1 in 2 weekends, variable shift pattern covering 7 days per week, 7 hours per day

Salary: Up to £37,565.95 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Centre Manager:

• Manage all employees and volunteers within the centre and within the communities of Forth Valley, Fife and Dundee
• Be responsible for the high standard of care given to the cats within the centre, ensuring welfare and veterinary procedures are adhered to 
• Actively promote the values and aims of Cats Protection to all employees and volunteers as well as the local community
• Engage in activities such as trap, neuter and release and community engagement across the Forth Valley, Fife and Dundee regions
• Actively promote the importance of donations, fundraising and other income within the centre and to the general public

About the centre team:

• Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home. 
• Our team is made up of a Centre Manager, Deputy Centre Manager, Volunteer Team Leader and Rehoming and Welfare Assistants

What we’re looking for in our Centre Manager:

• Previous line management experience
• Experience of managing budgets
• Working knowledge of animal welfare and experience in the sector
• Proven ability to multi-task, work on own initiative, delegate tasks and work under pressure
• Excellent customer service skills
• A full, manual driving license is essential as driving of centre vans is required as well as travel across the region

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 4th November 2025

Interview date: TBC

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form
2. virtual interview on Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.