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Job description
Job Purpose
The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.
The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes.
Key Tasks
Assess the needs of service user’s either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home.
Aid the discharge process and improve patient experience through tasks such as:
Key cutting
Co-ordinating with colleagues for the setup of the home environment such as checking fridge for in-date food
Checking heating, electric and gas is functional prior to discharge
Allowing access to the property for cleaning/repairs and receiving equipment
Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home.
Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.
Help maximise service user independence by adopting an enabling approach.
Develop a listening, caring and professional relationship with the service user and their families/carers.
Provide domestic practical support within the home such as:
Light cleaning,
Washing (e.g. bedding),
Changing bed sheets etc.
Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met.
Accompany service user outside the home e.g. hospital/GP appointments etc.
Support service users with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the service user’s etc.
Ensure services provided by AUKEL in the community are safe and person centred.
Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
Provide cover in the case of sickness and annual leave periods of colleagues.
Support service user reviews, ensuring all visiting information is uploaded on to Salesforce.
Support volunteers in the team and provide support and guidance to their development.
Work with a range of professionals including:
Supporting health and social care professionals with patient discharge
Liaising with the hospital health and social care professionals (e.g. Social Workers) to facilitate smooth supported discharge.
Handypeople & contractors.
Administration
Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on Salesforce.
Report all “no access” failed visits, or changes in service user’s condition or circumstances in accordance with AUKEL’s policies and procedures.
Ensure service user comment sheets are completed.
Ensure service user’s feedback questionnaires are sent at the end of each intervention and record returns.
Submit travel expenses regularly for sign off by manager.
Quality
Be familiar with and to implement AUKEL policies and procedures in line with our Values.
Ensure the service is delivered in accordance line with Care Quality Commission principals.
Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
Respond to safeguarding or other concerns and make appropriate reports and management action.
Liaison
Work in collaboration with other agencies providing support within the service user’s home.
Work under the direction of the service manager and project officer/s.
Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services.
General
Meet regularly with your line manager for support, supervision, and appraisal.
Attend team and staff meetings, and other meetings as required.
Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
Complete any training which is required to fulfil the role.
Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
The post holder reports to the manager /or Project Officer.
Close working with NHS health & social care professionals.
Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
The client requests no contact from agencies or media sales.
Internal title: Executive and Governance Administrator
Location: Home (most meetings are online and we are largely a remote working organisation, however travel will be expected to central events at least 1-2 times a year which will be paid for by the charity)
Salary: £34,453 Full Time
Hours: 35 per week (full time)
Closing Date: Sunday 19 July - 23.30
Contract: Permanent
About the role
This is a key support role at the heart of Housing Justice, providing high-quality, proactive and highly organised executive support to the CEO and senior leadership team in a fast-moving national charity environment. The postholder plays a critical role in enabling the CEO and Directors to operate effectively, requiring excellent diary management, strong judgement, discretion, and the ability to manage competing priorities and anticipate organisational needs. The role also involves coordinating meetings end-to-end, ensuring they are well-structured and outcome-focused, including preparing agendas, capturing accurate notes, maintaining action logs, and proactively following up to ensure timely completion.
About you
We are looking for someone with:
· Significant experience supporting senior leaders in a PA, Executive Assistant, or equivalent role
· Experience managing complex diaries across multiple senior stakeholders
· Experience of agenda setting and action tracking for a variety of senior management and trustee meetings
· Experience working in a fast paced, often changing environment
About us
Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Wellbeing Practitioners are part of an integrated team at our Wellbeing Centres, providing personalised, person-centred support to individuals experiencing mental health challenges, long-term conditions, and other barriers affecting their wellbeing and quality of life.
This role delivers Work Well outcomes through a recovery-focused wellbeing model, ensuring people are supported holistically to achieve sustainable employment alongside improved mental health. This role includes a specific focus on supporting individuals to sustain employment, return to work, or move closer to the labour market, recognising the strong relationship between health, wellbeing and good work.
The postholder will work collaboratively with individuals to identify their personal wellbeing goals and aspirations, including where appropriate employment-related outcomes, and support them to build confidence, resilience, and practical pathways forward.
This role combines Bluesci’s recovery-focused, social prescribing approach with the key elements of the Work Well model, providing holistic support that addresses both wellbeing and work-related barriers.
working collaboratively with individuals and communities to help them achieve their aspirations and improve their health and wellbeing
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Safenet is part of the Calico Group, an innovative group of companies, working together collaboratively to have a greater impact than they could alone. Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.
Safenet are a well-established Domestic Abuse charity, working to reduce and eliminate domestic abuse and to deliver support services to survivors of domestic abuse across the Northwest of England.
The Opportunity
You’ll deliver trauma-informed, survivor-led practical and emotional support alongside home security assessments and target hardening measures, working in partnership with local agencies to reduce risk and increase safety.
Women only occupational requirement: This role is restricted to women under Schedule 9 (Part 1) of the Equality Act 2010. The nature of the work involves providing support to women who have experienced domestic abuse, and Safenet considers it a genuine occupational requirement that the post-holder is a woman.
What We’re Looking For
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
Essential:
Desirable
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
The client requests no contact from agencies or media sales.