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We’re looking for a Corporate Partnerships and Fundraising Lead to join #TeamGMYN to attract and manage new income generating partnerships to support our work with young people.
GMYN’s ambition is to develop our growing community of support from influential individuals and companies, who can play a critical role in generating regular sources of income and in-kind support.
This is a vital role within GMYN. Fundraising enables us to deliver our services and projects to reach the young people who need us the most. You would be joining a passionate and highly skilled team, all wanting to make a difference to young people's lives.
You’d be joining us at a landmark moment. As we look toward our 20th anniversary in early 2027, we are seeking a creative, passionate professional to help us make the most of this milestone. If you are looking for a role where you can develop fresh ideas, influence our long-term strategy, and work within a dedicated team bringing fun to young people’s lives, we’d love to hear from you.
About us...
At Greater Manchester Youth Network (GMYN) our vision is #YoungPeopleCan and our mission is that every young person, whatever their background, feels confident, connected, and capable of great things.
We pride ourselves on being an exciting youth charity, focused on changing the lives of young people facing multiple disadvantages. We help young people aged 10-25 to:
- Strengthen social connections.
- Improve wellbeing and confidence.
- Develop key life skills.
- Have a say on issues that matter to them.
For nearly 20 years we have positively changed the lives of more than 14,000 young people. many of whom face significant and overlapping challenges in their daily lives. GMYN primarily supports:
- Care experienced young people.
- Separated Young People (Unaccompanied Asylum Seeker Children).
- Young people who are disabled and neurodivergent.
- Young people with social, emotional and mental health challenges.
- Young people who are not ready for work.
Our programmes aren't just delivered to young people; they're co-designed with them. We believe that young people being involved in leading the programmes that they take part in, builds their confidence and skills.
As GMYN’s Corporate Partnerships and Fundraising Lead, you will generate income from a range of philanthropic and corporate supporters. We want someone who can “sell what we do” and turn leads into impactful partnerships.
As well as building on the existing support and donor network we have, we’re looking for someone who is adept at spotting opportunities and comfortable creating new ones by making speculative approaches by phone, e-mail and in-person.
As an integral part of the Fundraising and Development team, you will work with our CEO and Head of Business Development. The postholder will bring their own ideas to drive the development of new partnerships with donors and business partners.
What you will be doing?
- Build and manage a robust pipeline of corporate and donor prospects.
- Develop, pitch and negotiate tailored partnerships, that deliver income, in-kind support, and engagement opportunities.
- Personally steward our existing portfolio of donors and supporters, to ensure long-term relationships.
- Champion youth voice in fundraising and communications, working with the participation team to co-design campaigns and engagement opportunities.
- Promote our work, impact and support opportunities through our communications channels to draw in new business and sponsorship opportunities.
- Work as part of the wider communications team. Improve fundraising, engage supporters and attract new support through creative story telling.
- Create engaging fundraising content for our audiences, including e-communications, website articles and social media posts.
- Work with the CEO and Trustees to expand GMYN’s network of Ambassadors. Opening doors to new business development opportunities, fundraising events, and corporate partnerships.
- Create and oversee fundraising events and engagement activities to enable donors to raise funds and engage with GMYN.
- Manage and monitor GMYN’s fundraising performance to ensure we have the best chance of achieving our annual targets.
- Develop annual fundraising plans working with the Head of Business Development to create a multi year strategy for growing our fundraising.
What we’re looking for:
You don't have to have worked in the voluntary youth sector previously. Our aim is to find a suitable candidate that can meet the selection criteria below. This can be from a past/current income generation/sales role, or a role with transferable skills.
More importantly we are looking for someone with genuine passion for working for a youth charity. Someone who can join our fundraising team and make a big impression, helping us to achieve our income generation goals.
We want to hire an enthusiastic person who can “sell what we do” to various donors. Someone who can maintain positive working relationships with various supporters and stakeholders.
If you feel that you could successfully fulfil the responsibilities of the role, we encourage you to apply. Even if you do not meet every criterion in the person specification.
Person Specification
- A genuine passion to help GMYN achieve its plan to engage and transform the lives of young people facing disadvantage.
- A proven track record of securing income from corporate partners and donors.
- Experience of meeting income targets in a fundraising or business development role.
- Demonstrable experience in building, managing, and growing strategic partnerships that deliver income and/or pro bono support.
- An understanding of the charity sector and/or experience in corporate fundraising.
- Experience in the creation and delivery of external communications. Ability to tell young people’s stories and demonstrate the positive impact our supporters make.
- Experience of monitoring performance and evaluating income generating activities including collection and analysis of data.
- Excellent numeracy, literacy and report writing skills with the ability to maintain accurate records and budgets.
- Knowledge of local and national CSR priorities and how the charity sector can help organisations achieve those.
- Strong project management skills, with the ability to oversee multiple initiatives simultaneously.
Our offer...
In 2025 we received membership status for the GM Good Employment Charter. This means we have gone through a rigorous process to ensure that we are the best employer we can be in the following areas– secure work, flexible work, pay, engagement & voice, recruitment, people management, health & wellbeing. In essence, we care about staff and strive to support them to be happy and succeed in the workplace.
All staff receive the following offer:
Annual Leave: All staff receive 25 days of annual leave in additional to the public bank holidays, pro rata. This offer rises after three years employment with an extra day each year (capped at 30 days). We also provide additional "Gift Days" during Christmas when the office is closed.
Flexible Working: We operate flexible working hours and working from home policies to allow you to fit your personal commitments around your work.
Remuneration: We are a living wage employer, benchmarking salaries and reviewing annually. We provide development opportunities for staff to experience key themes such as project management, staff supervision and other areas of the organisation to help with role/salary progression.
Celebration leave: GMYN allows all employees to take a day off from work each year to celebrate their birthday or a religious celebration.
Well being offer: Staff well-being is a priority - we offer an Employee Assisted Programme and access to internal Mental Health First Aiders. Staff also receive five annual ‘no-questions-asked’ no notice leave as part of their holiday allowance to support mental wellbeing.
Emergency leave: Staff are allowed time off to deal with an emergency or other situations which have an impact on their ability to work. GMYN pay full salary for up to 5 days a year pro rata for staff to deal with an immediate situation that is out of their hands and unplanned.
Pension: We offer a salary sacrifice 8% pension scheme with 3% employer contributions.
Employee Assistance Programme (EAP): Staff have access to a 24/7 service offering a wide range of support.
Volunteering/Development hour: GMYN allows all staff members the opportunity to take one hour out of their working week to either volunteer or engage in development activities.
Social Value: GMYN takes pride in our social value and environmental impact, continually seeking team-led ideas to drive improvement.
Cycle to Work Scheme: GMYN provides the Cycle to Work scheme, supporting staff to buy a bike, with the cost of the equipment repaid by the employee through salary sacrifice.
IDEA (inclusivity, diversity, equity and access)
GMYN aims to create an inclusive welcoming environment for young people and all those who wish to join #TeamGMYN.
Whilst our staff are diverse in many ways, we aim to increase our staff with lived experience.
GMYN is ambitious about inclusivity, diversity, equity and access. We actively encourage applications from people of colour, people from working class backgrounds, disabled and neurodiverse people, and/or people who have relevant lived experience of the challenges we help young people to tackle.
All applications are welcomed, and each will be assessed on its own merit. Many of our staff work flexibly in many ways, including part-time and job share. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
We encourage all applicants to apply via this page on Charityjob.
However, you can also send an audio/video version (maximum 5 minutes) of your cover letter instead of a written application. Please see the details in the attached job pack for further information.
At GMYN, our vision is #YoungPeopleCan, and our goal is that young people are safe, heard, and capable of great things.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the role
We are seeking an experienced and qualified immigration advisor to oversee the strategic direction of our casework and systemic work for the coming year.
The Unity Project (TUP) supports people who are facing poverty and homelessness because their immigration status allows them ‘no recourse to public funds’ (NRPF). We believe NRPF should not exist and we are working to end it. Until then, we seek to minimise its impact by supporting people to make the ‘change of conditions’ (CoC) application to access public funds. As part of this work, we continually develop new casework approaches to make CoCs more accessible to more people. By taking a strategic approach to our casework, we have opened up new routes for people to move through the process, and achieved greater recognition of groups with particular needs. We have also supported numerous strategic legal challenges which have prompted significant changes to the immigration rules and guidance related to CoCs.
In this cover role, you will lead The Unity Project’s strategic work to improve the accessibility of the CoC process. You will be responsive to changes in the external context and identify strategic priorities to focus on in our casework. You will hold our strategic external relationships, in particular with law firms, advice agencies and Home Office representatives, and you will oversee our strategic litigation support. You will share our expertise with the sector through second-tier advice, training workshops and peer support forums. Our strategic work is rooted in direct casework, and so this will also be part of your role. You will be responsible for TUP’s casework provision for applicants who submit their own CoC applications independently, and you will support with other strategically significant cases as required.
About The Unity Project
Who we are
The Unity Project is a small charity that supports people with ‘Change of Conditions’ (CoC) applications required for access to public funds.
Why we exist
We want everyone living in the UK to have equal access to the welfare system. We exist to challenge the 'no recourse to public funds' (NRPF) policy in order to end it and, until then, minimise its impact.
Our values
We aim to be:
- Representative of and accountable to people who are navigating or have navigated the systems we want to change.
- Sustainable, so we can continue our work as long as it is needed.
- Trauma informed, recognising the impact of prior traumatic experiences and promoting an organisational culture which is safe, transparent, collaborative and responds empathically to each individual’s needs.
- Rooted in community, as we believe that strength comes from relationships of solidarity and mutual support.
- Equitable to all who give their time to the project.
- Tenacious, innovative, reflective and adaptable in our casework.
Benefits
- Salary - £46,849 pro rata
- Flexibility - We work together in person on Tuesdays and Thursdays. Beyond that we can be flexible about how you meet your hours.
- Annual leave - 35 days inclusive of bank holidays, plus a regular Christmas closure period (subject to board approval)
- Pension - 5% employee contribution, 8% employer contribution
- Clinical supervision - All staff have access to monthly clinical supervision
- Wellbeing - All staff have a personal wellbeing budget to spend as they need
- Professional development - We organise regular all-staff training sessions to address needs identified by the team, and every staff member has an individual training budget for their own professional development. We aim to support all staff to grow and shape their roles in line with their career aspirations.
- Immigration support - On a case by case basis, we may be able to offer legal assistance with the immigration applications necessary to sustain this employment in compliance with UK immigration law.
- Working environment - We are a small and friendly team of staff and volunteers. We believe that effective opposition to the hostile environment is rooted in our relationships with each other and our community.
Please submit your CV and cover letter (no more than two pages) by midday on Sunday 8 March 2026. Read the person specification thoroughly and address in your application all the points which are marked assessed at Application stage. Your cover letter should be personal and distinct. Avoid reliance on AI and do not simply restate your CV.
We use an anonymised recruitment process. Names and basic demographic information will be redacted from applications before shortlisting. Please do not include this in the body of your cover letter.
We plan to hold interviews in the week beginning 16/03/26. We will discuss accessibility requirements in advance.
Questions or issues? Our contact email is at the end of the person specification.
We want everyone to have equal access to the welfare system. We challenge the ‘no recourse to public funds’ policy and work to minimise its impact.

About Resonance
Resonance is a 24/7, artist-led community radio station based in Southwark, London, broadcasting on FM, DAB and online to audiences in the UK and internationally. The station supports experimental arts & culture and under-represented voices through community radio broadcasting, working with hundreds of volunteer broadcasters, artists and producers each year alongside a small staff team. Resonance is delivered by London Musicians’ Collective Limited, a registered charity (290236), and is sustained through listener support and grant funding.
Purpose of the Role
This role exists to increase Resonance’s charitable income, securing the funding that enables its artistic and community work to happen. It sits alongside, rather than within, artistic and operational delivery, with a specific focus on charitable fundraising and supporter engagement.
The Development Coordinator works across the organisation to draw out the charitable purpose, public benefit and impact of Resonance’s activity, and to communicate this clearly to funders and donors through funding applications, donor communications and impact-led narratives.
Key Outcomes
- Charitable income increases year on year, supported by a strong pipeline of trust and foundation applications and effective stewardship of funders.
- Individual giving grows, with donors and supporters receiving regular, credible communications that lead to stronger engagement and donations over time.
- Resonance’s charitable activity and public benefit are communicated clearly and confidently to funders and supporters, using evidence that is accurate, proportionate and well judged.
- Donor, funder and impact information is well-organised, up to date and actively used to support fundraising and stewardship.
- Charitable development activity is delivered reliably, supporting the organisation’s long-term financial sustainability within a small, collaborative team.
Role Context
This role is supported by grant funding from the Community Radio Fund, administered by Ofcom on behalf of the UK Department for Digital, Culture, Media & Sport (DCMS). The Development Coordinator focuses on resourcing Resonance’s charitable mission by translating artistic and community activity into clear, funder- and donor-facing narratives, working at the intersection of information, relationships and deadlines and exercising good judgement when priorities compete or information is incomplete.
Ways of Working
- This role will suit someone who enjoys working with focus and care, and who values seeing work through properly.
- You are comfortable taking ownership of defined areas of work, researching opportunities, shaping written material and keeping clear records.
- You understand how good systems, documentation and digital tools, including AI tools, support accuracy, efficiency and consistency in fundraising and donor communications, and you are motivated by seeing this work translate into tangible results, including increased charitable income.
- You are curious about Resonance’s work and the communities it serves, and willing to spend time understanding what makes its creative activity distinctive in order to communicate its public benefit clearly to others.
Working Hours
The post is full-time and based at our Southwark studios. Core hours are usually 10a.m - 4p.m, and time off in lieu is provided for agreed additional hours. Because Resonance operates around the clock, some early-morning, evening, or weekend work will occasionally be required to support fundraising activities.
Equity and Inclusion
Resonance is a small team serving a wide and diverse community of broadcasters. We particularly welcome applications from women, people from the global majority, disabled people, and those currently under-represented in fundraising roles within the audio and charity sector.
The client requests no contact from agencies or media sales.
About The Job
Contract: Permanent, full time contract.
Hours: 35 hours per week (1 FTE)
Salary: £30,000 - £35,000
Location: This is a hybrid role, anchored to the London Carers Trust office 1-2 days a week. It will require travel across England and occasionally the UK.
The Policy and Practice Officer will help drive Carers Trust’s priority to improve support for young carers and young adult carers. You will strengthen our growing policy and parliamentary work, coordinate the ever-growing Young Carers Alliance, and act as the main contact for the Young Carers Covenant.
You will work with a wide range of stakeholders including civil servants, MPs, local carer services and other charity partners, local authorities, health organisations, senior colleagues, and most importantly, young carers and young adult carer services themselves. In this role, you will champion young carers’ voices through public campaigning and private influencing, becoming an expert in the issues they face and the support organisations that work with them.
As the postholder you will:
· Proactively support young carers, young adult carers and local carer organisations to become involved in policy and external affairs activity.
· Build strong links with other organisations across areas such as education, health and social care to ensure that young carers are proactively being considered within policy, research and practice.
· Produce engaging reports, briefings, digital copy and articles for external use outlining and evidencing the need for change and potential solutions.
Please download the attached recruitment pack to find out more.
The client requests no contact from agencies or media sales.
JOIN OUR WORK TO SUPPORT OUR COMMUNITIES TO THRIVE
We are looking for an ambitious and Wellbeing and Learning Development Manager to lead two of our flagship wellbeing and employment projects, aimed at supporting purposeful activity, health and wellbeing. You will provide expert leadership and support to a small team, creating a culture that best supports our friendly community-based services. You’ll have an excellent eye for systems and structure, understand the importance of person-centred services and be able to spot and capitalise on development opportunities, from partnerships to funding. You’ll be passionate about reducing health inequalities and community work. You’ll believe in the power of partnership working to deliver the best outcomes for our community.
ABOUT US
Southmead Development Trust is a Bristol-based charity made up of staff, volunteers, and residents working together to keep power in our community. We work alongside local people and partners to improve health, wellbeing, employment, and local pride — while tackling social isolation and bringing investment into the area.
Guided by residents, our vision is a thriving and healthy community. We provide the support, spaces, and services our community needs through our two well-loved sites: the Greenway Centre and Southmead Adventure Playground (The Ranch). These venues host a wide range of activities including wellbeing services, youth and play sessions, fitness classes, community groups, and local celebrations.
We’re proud to be a Disability Confident employer and welcome applications from everyone. We’re committed to building a team that reflects the diversity of our community. If you need any adjustments during the recruitment process or in the workplace, just let us know — we’ll do our best to support you.
ABOUT YOU
· 3+ years experience in a role supporting holistic wellbeing, employability or health
· Experience leading a team
· Experience developing cross sector partnerships for joint aims including facilitating meetings and information sharing
· Experience contributing to fundraising applications or business cases
· Understanding of the importance of employability and the connection with health and wellbeing
· Interested in health system change to support prevention and community-based models of working
· Project management experience, including programming, reporting, budgeting, evaluation
· Excellent working knowledge and understanding of managing safeguarding issues and ensuring best practice for service delivery
· Proactive and creative, with an aptitude for building relationships and problem solving
· Understanding of equalities and health inequalities
· An understanding of the complexity that may affect the participants of our services
· Good inter-personal skills with the ability to relate to others and build strong relationships
· Most importantly, you embody our values of:
· Positivity – Integrity – Excellence – Welcoming – Entrepreneurial
ABOUT THE ROLE
You will be key part of our Wellbeing and Communities directorate, offering vital support and strategic direction to our Learning and Wellbeing team to achieve our vision and meet funder requirements and coordinating the development of a new partnership aimed at improving health and wellbeing for people across North and West Bristol. You will lead a team that combines wellbeing and health and employment support, as well as offering support and synergy to other teams in the directorate. This role will ensure support for wider social issues, such as debt, housing, family and health barriers faced to engage with employment and learning opportunities.
You will work closely with our Senior Wellbeing and Learning Coach to develop interventions to improve confidence, physical and mental health and employment prospects.
You will work closely with our Wellbeing and Communities Development Manager to ensure synergy between our wellbeing teams and develop our service offer.
DETAILS:
Location: Greenway Centre, Bristol, BS10
Contract: Permanent
Salary: £35, 455 - £36, 887 (with pending cost of living rise in April 2026)
Hours: fulltime, 37 hours per week
Reports to: Wellbeing and Communities Development Manager
Holiday: 33 days annual leave pro rata (inclusive of Bank Holidays), occupational pension, free membership to Greenway Gym and classes.
Sick Pay: 4 weeks over rolling year, pro rata
Training & Development Opportunities: All mandatory training and job specific training offered, e.g. First Aid, Safeguarding, Motivational Interviewing, Management and Leadership, Trauma Informed Practice and Reflective Practice.
Pension Contribution: Nest Pension Scheme, combined 7% (employer 3%, employee 4% as standard)
Benefits: free membership to Greenway Gym and classes, cycle to work scheme, cafe discount.
Sick Pay: 4 weeks at full pay over rolling year, pro rata
Pension Contribution: Nest Pension Scheme, combined 7% (employer 3%, employee 4% as standard)
Interview process: if you are successful in the shortlisting stage, you will be invited to an in person interview. This will consist of a series of questions, short presentation on your vision for the role and an admin task.
Deadline: 9am, Wednesday 4th March
RESPONSIBILITIES
Key Responsibilities:
Leadership and Partnerships
· To develop and contribute to forums and partnerships that support the growth of our work in North Bristol, including working closely with health partners (community health, Primary Care and acute services) and the learning and employment sectors to develop collaborative services.
· To oversee the Learning and Wellbeing Service and activities, ensuring they meet funder requirements, targets, and quality standards, and are safe, effective and well-managed, including oversight of reporting and budgets and providing leadership and guidance to the Senior Coach.
· To support the development and delivery of the Healthy Ageing Research Project and Community Consortium, working closely with the CEO and Wellbeing and Communities Development Manager.
· To deputise for the Wellbeing and Communities Development Manager at relevant meetings and support the ongoing development of the Communities and Wellbeing team to meet Southmead Development Trust’s strategic objectives.
· To embed community development principles across all work, including strength-based approaches, participant involvement, engagement, and the nurturing of volunteers to help build a resilient community.
· To ensure the safe and effective delivery of activities, interventions and services, including oversight of risk assessments, safeguarding processes, data recording and quality assurance, in collaboration with the Wellbeing and Communities Development Manager.
· To work alongside research partners to develop effective methods for evidencing the impact and effectiveness of interventions, activities and services.
Team Leadership and Line Management
· To lead and inspire the team to create a positive and collaborative culture.
· Coordinate, manage and supervise our Learning and Wellbeing team, and other practitioners as appropriate.
· To provide proactive performance management of staff via the Trusts’ processes, to include but not limited to, holding monthly one-to-one meetings, establishing development opportunities and training.
· To lead team meetings and ensure all practitioners have access to reflective practice and appropriate training
Systems and Marketing
· To work with SDT colleagues and others to improve systems and processes to best support services and other contractual obligations
· To be a key advocate for Beacon database
· To work alongside SDTs Communications Manager to ensure that our services and activities are known and understood by residents of Southmead and North Bristol
Relationship Development, Fundraising New Opportunities
· Build relationships with external agencies, organisations and stakeholders to best support staff and participants and develop new opportunities for delivery and collaborative working.
· Coordinate the Learning and Wellbeing steering group meeting, gathering feedback, advice and ideas to continually improve the service
· Work with teams across Southmead Development Trust to develop engagement and volunteering opportunities for participants.
· Produce content, with the support of the communications team, for social media, mail shots and other channels, to promote and celebrate our wellbeing and learning work
· To develop external funding bids and proposals to sustain and expand our programmes, working with colleagues from the Senior Leadership Team and across the Trust; supporting other income generating activities including supporting the development of tender responses to sustain health and wellbeing initiatives
General Responsibilities
All staff at Southmead Development Trust are expected to:
· Follow all Trust policies, procedures, and safeguarding requirements.
· Model our values: Positivity, Integrity, Excellence, Welcoming, Entrepreneurial.
· Work proactively, use initiative, and collaborate well with colleagues and the community.
· Maintain confidentiality, data protection standards, and a safe, inclusive environment.
· Take part in training, development, staff meetings and occasional evening/weekend work when required.
· Carry out any other reasonable duties to support the organisation.
PERSON SPECIFICATION
ESSENTIAL
· Passion, empathy and desire to support residents to lead healthier and happier lives through holistic, person‑centred, community‑based models.
· Experience of successfully developing and delivering community‑based wellbeing, health or employment services/interventions.
· Track record of developing proposals and securing funding for new wellbeing or health interventions.
· Experience implementing project plans, managing budgets, producing reports and meeting deadlines, and performance managing contracts or projects
· Experience of implementing systems and processes to improve service delivery and evidence.
· Experience of outreach, engagement and working directly with residents to shape and inform services.
· Excellent people management skills with proven experience of supporting, motivating and managing staff and volunteers.
· Experience implementing monitoring and evaluation systems and reporting to funders/stakeholders.
· Experience working holistically with people in 1‑2‑1 or group settings and achieving change.
· Excellent interpersonal, relationship‑building and communication skills with a range of stakeholders and diverse communities.
· Excellent IT skills including Word, Excel, email, web research and presentations.
· Understanding of health inequalities, complexity and barriers to employment/learning, and knowledge of community‑based interventions.
· Highly motivated with the ability to creatively problem‑solve.
· Capacity to work under pressure and adapt to changing workloads.
· Commitment to continual professional development and a personal drive for excellence.
· A flexible team player able to work collaboratively and adapt to changing needs.
· Ability to act as a positive role model and remain calm under pressure.
· Commitment to the charitable objectives and values of Southmead Development Trust.
· Willingness and ability to work outside normal office hours and across multiple sites when required.
· Flexibility to travel locally and work outside core hours as part of service delivery.
DESIRABLE
· Relevant employment, health or wellbeing qualification.
· Management and/or leadership qualification.
· Proven track record of working successfully with partner agencies (health, employment, GPs, NHS, VCSE partners) to deliver measurable outcomes.
· Up‑to‑date knowledge of public health, NHS service developments and funding sources.
· Knowledge of Southmead, North Bristol or similar communities and the issues facing residents.
The client requests no contact from agencies or media sales.
Right now, millions of people across the UK are living with financial insecurity. Parents are choosing between heating and food. People who fall ill find themselves unable to work and without support. Countless others lie awake at night worrying about bills they cannot pay. At Turn2us, we believe none of us should have to face these challenges alone - and we exist to change the systems that allow them to persist.
Turn2us is working towards a future where everyone in the UK has financial security so they can thrive. We combine direct support and innovative digital tools, such as our online Benefits Calculator and PIP Helper, with influencing, policy and systems change. Across our organisation, colleagues bring deep expertise, compassion and ambition, united by a shared belief that financial hardship is not a personal failing, but a systemic issue that can and must be changed.
The Income & External Affairs Directorate plays a critical role in making this vision a reality. Through relationship-led fundraising, commercial partnerships, communications, and policy and influencing work, the directorate ensures Turn2us has the resources, profile and voice needed to maximise our impact. It connects our work with the people, organisations and institutions that can help drive lasting change. While we have built strong momentum and significant partnerships in recent years, we know there is far more potential to realise.
As Director of Income & External Affairs, you will be a key member of our Leadership Team, working closely with colleagues across the charity and with our Board. You will lead the growth of sustainable income, develop powerful and values-led partnerships, strengthen our public voice, and help shape a policy and advocacy agenda grounded in the experiences of people facing financial hardship. You will also play a vital role in building trust, credibility and influence across sectors to help shift the systems that keep people locked in financial insecurity.
We are looking for an exceptional and values-driven leader with a strong track record in relationship-based income generation, partnerships and influence. This experience may come from the charity sector or a commercial environment. We are not seeking a specific career path or background; instead, we actively welcome applications from people who bring new perspectives, transferable skills and different ways of thinking. What matters most is a deep commitment to our purpose, a willingness to learn and the confidence to lead with curiosity and humility.
This role calls for persuasive leadership, emotional intelligence and the ability to build trust across diverse teams and stakeholders. You will thrive if you enjoy working collaboratively, sharing power and leading in a way that is inclusive, supportive and ambitious.
This is a genuinely exciting and critical role - for our staff, our partners, and most importantly, for the people we exist to serve. We are particularly keen to hear from people with lived experience of financial insecurity. If you share our values and feel inspired by our vision of a more just and financially secure society, we would love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. Applications should include a CV and covering letter. If you would like an informal discussion about the role, please email Mark Crowley at Tall Roots.
Company Description
Healthwatch Essex is an independent organisation dedicated to amplifying the voices of Essex residents who use health and care services. With legal authority under the Health and Social Care Act 2012, Healthwatch Essex encourages individuals to share their experiences to help improve healthcare delivery across the county. Through research and engagement, the organization provides evidence-based recommendations to the NHS and social care authorities. Additionally, it operates a confidential information service to help residents navigate the healthcare system and access the support they need.
Role Description
The Information and Guidance (IAG) Officer will sit within the IAG team and support work across the organisation, feeding into a range of exciting projects and opportunities. They will manage to deliver a variety of engagement activities, support individuals who contact the service via phone, email or at face-to-face events, and work closely with the staff, volunteer ambassadors and local stakeholders.
The post holder will have some knowledge and experience of health and social care and outreach/engagement, as well as experience of planning and facilitating meetings, organising their own diary and directly supporting members of the public and writing short reports. The role requires flexibility and multi-tasking, as well as the confidence to work independently, and as part of a busy and productive team. Excellent communication skills are vital, along with a passion for engaging with people and hearing their experiences.
Day-to-day responsibilities of the post holder will be supported by the Information and Guidance Manager. All work will be fully explained and support will be offered by their line manager and wider senior management team.
Other work will be varied, but the main purpose will be to ensure that our influence is maximised through the delivery of high-quality and well evidenced reports, taking part in events and activities that will capture and articulate the voice and lived experience of the people of Essex.
Skills
You'll need to show:
·excellent communication skills
·strong interpersonal skills, to deal with a diverse range of people and their differing needs
·experience of managing or coordinating projects and volunteers (paid or unpaid)
·the capacity to inspire and motivate others
·the ability to deal with information in a confidential manner and respond with sensitivity
·good organisational skills and the ability to manage a variety of tasks
·administrative and IT skills, and an ability to maintain records and produce clear written and oral reports
·experience of working across different sectors and developing links with other agencies
·a flexible and non-judgmental approach to people and work.
·proactivity in travelling frequently across the county.
Closing date: 27th February 2026 1pm
Salary: £25,000
1 Year Fixed Term
We use your voice to improve health and care in Essex.
The Role
The South East Asia (SEA) team works toward an end to the death penalty in the region. We do this through casework on individual strategic cases, which often entails engaging in in-depth investigations, and through political and public advocacy as appropriate. Our work is diverse and constantly evolving to respond to changes in the domestic and regional death penalty landscape. Our strategy is developed in close collaboration with our partners and fellows in the region.
There has been significant change in the application of the death penalty in recent years, and harnessing this change and pushing for further reform, through individual cases and policy-focused projects, will be a significant part of the role.
The SEA Death Penalty Lead Lawyer is responsible for managing the SEA death penalty work and team, under the guidance of the Head of Death Penalty – Africa and South East Asia.
About Reprieve
Reprieve is a leading international human rights organisation working to end the death penalty and abuses committed under the banner of national security. Founded in 1999, our mission remains critically relevant as governments worldwide increasingly adopt authoritarian tactics, expanding executive power at the expense of civil liberties.
You can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.
Reprieve’s staff is made up of courageous and committed human rights defenders. We provide vital legal and investigative support to those facing execution and victims of rendition, torture, arbitrary detention, extrajudicial killing, and citizenship stripping. Our work spans multiple jurisdictions, challenging states' most egregious human rights violations through strategic litigation, investigations, and advocacy.
We support cases in courts worldwide while building the legal and political momentum necessary to consign these practices to history.
Based in London with Fellows and partners globally, Reprieve operates at the intersection of law, policy, and human rights, working alongside governments, senior legal practitioners, and civil society to advance systemic change.
We collaborate closely with our independent partner organization Reprieve US.
Terms
This is a full-time role on a permanent contract. The annual salary is £52,088 per annum, less any required deductions for income tax and national insurance.
This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% of their working hours from the London office and the rest of the week from home. Applicants must have the current right to work in the UK, which will be checked prior to interview.
Further information and how to apply
Please visit our website for the complete job description, including more information about the role and the person specification. To apply for this role please follow the link on our website to download and complete an application form. Please note that CVs, cover letters and other documents cannot be accepted for this role. The deadline for applications is 11.59pm on 12 March 2026.
Circa £49,000 per annum
Permanent
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is an exciting opportunity to join The UK Committee for UNICEF (UNICEF UK) as a Senior Political Affairs Adviser.
This unique role will lead the design, development and delivery of political influencing to secure positive change for our international advocacy goals. You will play a crucial role in building influential relationships with parliamentarians, building political networks and developing a strategic approach to political influencing at a critical time for children globally.
The successful candidate will have:
- Experience in successfully influencing and engaging parliamentarians in the UK political context.
- Motivation to put children and their rights at the heart of UK Government decision making.
- Excellent communication and relationship building skills to effectively deliver the role with colleagues across teams and with key external stakeholders.
Act now and visit the website via the apply button to apply online.
Closing date: 5pm, Thursday 26 February 2026.
Interview date: First round: Wednesday 11 March & Friday 13 March 2026 via Microsoft Teams.
Second round: Monday 23 March 2026 via Microsoft Teams.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

We are looking for a Legacy & In Memory Fundraising Assistant to provide care and cultivation of In Memory donors, Legacy pledgers and enquirers by acting as first point of contact for these supporters and delivering ongoing one-to-one stewardship across various touchpoints including face to face, over the phone and via written correspondence.
You will support the Legacy & In Memory Fundraising Team to achieve its aims and objectives through undertaking key administrative tasks and assisting with the delivery of the team’s projects including marketing campaigns, supporter events and internal promotion of Legacy and In Memory messages to a range of audiences and stakeholders.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym membership and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 22nd February 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview Date(s): One round interview (in person) w/c 2nd March 2026
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Harris Hill is delighted to be recruiting an Engagement Manager for Cook for Good, a community organisation that uses food to bring people together, reduce food insecurity and create positive change.
Location: King’s Cross, London
Salary: £35,000 per annum (pro rata, if necessary)
Contract: Permanent, 4-5 days a week
Do you love building relationships with people from all backgrounds, and get a kick out of delivering high-quality services that can support them? Do you prefer rolling your sleeves up and making things happen to working quietly behind a screen? Would you be happy to go out and persuade local food suppliers to share their surplus food with our community? Do you get out of bed in the morning wanting to make a difference to the people around you?
If so, you might be just the person to join the small but mighty team at Cook for Good, where food is used as a way to build connection, confidence and community on the Priory Green Estate in King’s Cross.
About you
You’re a warm, people-focused person who enjoys bringing others together. You’re confident working with volunteers and managing projects, and you have experience of community engagement and partnership working. You feel comfortable building strong relationships with a wide range of people, from local residents to partner organisations and food suppliers. You’re at your best when supporting and motivating others face-to-face, and you truly believe in the power of food and community to make life better for everyone.
At Cook for Good, you’ll be joining a kind, passionate and supportive team that really cares about people and the community it serves.
Application deadline: 10th March 2026 at 9:00am. We may close the role early if we receive a high number of suitable applications, so we’d encourage you to apply as soon as you can.
If you’d like to find out more and have an informal chat about the role, please send your CV to Lizzy Clark at at Harris Hill via the apply button.
Please note: due to the high volume of applications, we will only be able to contact candidates whose CVs have been shortlisted.
Interview dates: First stage: 18th March (online) Second stage: 26th March (in person)
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Role
We are looking for a successful Philanthropy & Fundraising Manager with a proven track record in face-to-face major donor fundraising, or an individual with outstanding transferable skills and experience of working within the charity sector. The individual must thrive on building trusted relationships and be confident in securing significant philanthropic gifts by successfully securing complex, high-value partnerships over the line.
Management Supervision and Guidance
You will be responsible to the CEO for your daily tasks and duties, and ELT in any other matters.
Purpose
The Philanthropy & Fundraising Manager will create and drive The Hunslet Club’s fundraising strategy by cultivating and securing significant philanthropic support to expand life-changing opportunities for young people across South Leeds. This role is central to building meaningful, long-term relationships with individual donors, trusts, foundations and partners, translating their passion for youth development into transformational investments that strengthen programmes, increase participation and create sustainable impact. The successful candidate will combine strategic vision with confident stewardship, ensuring that funding growth aligns with The Hunslet Club’s mission to help young people achieve their full potential.Duties and responsibilities
The Philanthropy & Fundraising Manager will work on a full-time basis, or part-time on a pro-rata basis. The primary responsibility of the role is to secure £700,000 and above in philanthropic income over a 18 month period. This will be achieved through identifying, researching and cultivating individual donors, corporate supporters, trusts, foundations and strategic partners, using research tools and publicly available information to build and manage a strong portfolio of prospects, particularly those with an interest in supporting young people and communities.
To be successful, the postholder will develop an excellent understanding of The Hunslet Club, its mission and its inspirational youth and community work, and will help to develop and articulate a compelling case for support. The role will involve achieving a clearly defined set of Key Performance Indicators, providing high-quality stewardship to maximise donor retention, and maintaining, developing and leveraging existing relationships with current supporters. The postholder will work closely with colleagues across the organisation, including Executive/Senior Leadership and Trustees, to ensure effective involvement in fundraising activity where appropriate.
The successful candidate will organise suitable events and cultivation opportunities to build long-term relationships with potential supporters. Attendance at events, meetings and conferences will be required, with support from Executive/Senior Leadership and Trustees.
The successful candidate will also be expected to volunteer at a minimum of three cross-club community events per year and to carry out other reasonable duties as requested by the Executive Leadership Team.
Person Specification
Applicants will be expected to demonstrate their experience, skills, knowledge and attributes from the below:
Person Specification
Applicants will be expected to demonstrate their experience, skills, knowledge and attributes from the below:
Selection Criteria Requirement Assessment
Experience
A proven experience and track record of personally securing gifts of £25,000+ from major donors, or strong transferable skills. Essential EoI / PR / I
Experience in personal communication in asking for high level funds. Essential PR / I
Experience in developing contacts of high net worth, with a high conversion into donors. Essential EoI / PR / I
Experience of stewarding high net worths to maintain high levels of engagement over a significant period. Essential EoI / PT / I
Ability to align funding requests with donor interests and capacity, ensuring mutually beneficial outcomes that support The Hunslet Club’s mission and long-term sustainability. Essential PR / I
Experience of working with Executive/Senior Leadership Teams and Trustees. Essential EoI / I
Skills, Knowledge and Attributes
A strong understanding of fundraising techniques and processes. Essential EoI / CV / I
An excellent understanding of what motivates individuals and organisations to give. Essential EoI / PR / I
Excellent written and verbal communication skills, with a strong ability to listen and influence. Essential EoI / CV
Ability to communicate confidently and professionally with a wide range of people, inspiring enthusiasm for the work and values of The Hunslet Club. Essential PR / PT / I
Ability to develop, manage and maintain strong, long-term relationships with donors. Essential PR / PT / I
Confident, motivated and enthusiastic, with a positive and proactive ‘can do’ attitude. Essential PR / PT / I
Strong teamwork and collaborative skills, with the ability to work effectively across the organisation. Essential PR / I
Excellent organisational skills, with the ability to manage multiple priorities and deadlines. Essential EoI / PT / I
Ability to work flexibly, including some evenings and occasional nights away from home, as required. Essential I
Ability to deliver presentations to Trustees, Executive/Senior Leadership and large audiences. Desirable PR
Knowledge and understanding of issues affecting young people, particularly those from disadvantaged backgrounds. Desirable PR / I
EoI = Expression of Interest Letter
CV = Curriculum Vitae
PR = Presentation
PT = Prioritisation Task
I = Interview
Job Type: Full-time
Benefits:
- Company pension
- Flexitime
- Gym membership
- On-site gym
- On-site parking
- Work from home
Work Location: Hybrid remote in Leeds LS10 1BP
Application deadline: 15/03/2026
The client requests no contact from agencies or media sales.
Do you share our vision to end youth unemployment?
The King’s Trust is seeking an exceptional individual to become Director of Delivery for Wales.You should share our passion for supporting young people to realise their potential and increasing our reach and impact.
You will lead a team of colleagues, delivery partners and volunteers to turn our strategy into action, ensuring that our programmes reach those who need our help the most, by building partnerships, upholding our commitment to inclusion and safeguarding and growing our income. You will also develop and implement plans to achieve our four strategy goals of Tackling Inequality, Building the Nation’s Workforce, Being a Bold Voice for Change and Making Every Pound Count.To do this, you’ll need to able to engage and motivate a dispersed team and collaborate effectively across the whole organisation. You’ll also need to have an understanding of the challenges facing young people.
You will be a member of the Trust’s Senior Leadership Team, working with colleagues across the UK and will lead on a number of cross organisational projects.You’ll need to be visible across Wales and the wider organisation, working in our centre in Cardiff at least three days a week, as well as travelling to other centres and partner meetings in Wales and the UK as required.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Are you a campaigner who wants to make a real difference for companion animals?This is an exciting time to join Woodgreen as we develop our evidence-based campaigns function.
We’re looking for a Campaigns Officer to play a key role in shaping and delivering Woodgreen’s campaign and advocacy work; someone who will support the development, delivery and evaluation of regional and national campaigns aimed at improving companion animal welfare. Motivated by evidence, collaboration and a shared commitment to making life better for pets and the people who care for them, our successful applicant will work closely with the Senior Campaigns & Policy Lead and the rest of the policy and impact team to help translate Woodgreen’s evidence, experience and values into compelling campaigns. They will be pivotal to influencing public opinion, stakeholders, and decision-makers to drive systemic change and achieve positive outcomes for pets and their people. If you have;
- Significant experience working in a campaigns or advocacy role, with experience in animal welfare, social policy or a related sectors an advantage.
- Excellent written and verbal communication skills, with the ability to create engaging campaign materials for diverse audiences.
- A detailed understanding of the UK campaigning landscape, with the ability to identify opportunities and anticipate challenges.
- Experience building and maintaining relationships with a range of stakeholders.
- A proactive flexible approach, with the confidence to work independently and as part of a small, collaborative team.
- A passion for companion animal welfare and empathy for the challenges faced by pet owners.
we would love to hear from you!
The starting salary for this position is £28,873 - £32,081 per annum depending on experience. This is complemented by;
- 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
- Up to 8% employer pension contributions
- Support towards healthcare costs (cashplan)
- Employee wellbeing package to include free access to Headspace
- Life assurance (4x salary)
- Enhanced parental leave (subject to qualifying period)
- Benefits hub – exclusive discounts on popular brands
- 25% discount in our charity shops
This is a full time, permanent, hybrid position with the expectation that our successful applicant will work approximately 1 - 2 days a month from our Godmanchester site.
Please note that this role is subject to a range of pre-employment checks to include a basic DBS check. You will also need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.
Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.



The client requests no contact from agencies or media sales.
Ombudsman Case Handler
Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life?
Are you skilled in complaint handling and provide excellent customer service?
We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.
Full training and mentoring will be given and we’d welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. If this sounds like something you’re interested in, then apply today!
This is a fantastic hybrid working opportunity with a flexible organisation.
Position: Case-handler
Location: Reading/Hybrid
Hours: Full-time, 35 Hours per week (part-time working considered)
Salary: Starting salary £34,099.
Contract: Permanent
Closing Date: 10:00am, 02 March 2026
Interviews: Week commencing 13th April
Benefits include:
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Contribution to Gym membership (on completion of probation)
- Attractive defined benefit pension scheme
- Enhanced maternity and paternity pay
About the Organisation
Join an organisation with a vision where students are always treated fairly and the team work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.
About the Role
As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.
Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.
Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period (6 months). All successful candidates will start at the starting salary point shown and this is non-negotiable.
Responsibilities include:
- Determine whether complaints are eligible for review and communicate decisions to students;
- Request and obtain documentation and information from higher education providers, students and student representatives;
- Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
- Provide effective guidance to students, student representatives and providers on the case-handling process, possible remedies and typical timeframes;
- Conduct reviews of complaints, draft and issue Complaint Outcomes
About You
You will have:
- Excellent written and oral/ telephone/video call communication skills.
- Excellent interpersonal skills.
- A customer service focus.
- High level of accuracy and attention to detail.
- Ability and willingness to learn new processes and procedures with a positive attitude.
- Resilience to work in a demanding and high-volume environment.
- Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
- Strong and recent experience of using Microsoft Word, Excel and Outlook.
The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Qualifications
Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.
You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.