Senior management jobs
Product Marketing Coordinator
This role is critical in ensuring Dot Dot Dot’s property offer meets market demand, business needs, and our social mission.
You will manage key parts of the property product lifecycle - from defining value propositions and preparing properties for launch, through to marketing, viewings, and quality control. Working closely with Marketing and Services teams, you’ll help ensure our properties are well‑positioned, well‑presented, and successfully filled.
This is a varied, hands‑on role combining strategic thinking with operational delivery, and desk‑based work with regular visits to properties. You’ll be supported in role by our senior marketing coordinator and head of marketing and business development.
The fundamentals of the role
Marketing and sales enablement
- Develop property messaging, value propositions, and supporting materials.
- Ensure each property has strong visual assets, including photography, video, and written content.
- Create and maintain property information sheets for internal and external use.
- Coordinate property‑related communications, including Mailchimp viewing emails and location‑based social media content.
- Work with the Marketing team to deliver campaigns, promotions, and go‑to‑market activity.
Viewings organisation and coordination
- Plan, schedule, and continuously improve the property viewings process.
- Supervise and support a small team of property viewing assistants (PVAs), including training, quality oversight, and timesheet approval.
- Ensure PVAs have accurate, up‑to‑date product information, sales guidance, and customer engagement support.
- Occasionally attend viewings to assess quality and gather feedback.
Go-to-market planning and execution
- Visit properties to understand condition, local context, and customer appeal.
- Support property launch planning, including pricing, audience targeting, and marketing tactics.
- Coordinate with Marketing to implement campaigns that attract high‑quality guardians.
- Track and report on the performance of property launches and viewings.
- Work cross‑functionally to ensure alignment between product, marketing, and service standards.
Product vision and positioning
- Support the definition and development of clear, compelling property value propositions.
- Ensure property products align with business objectives, customer needs, and market trends.
- Work with Marketing and Services to connect operational quality with external positioning.
Market and customer insight
- Research market needs, pricing, locations, and competitor activity.
- Develop and refine guardian personas to support effective targeting and communication.
- Share insights across the business to inform marketing, sales, and product decisions.
- Handle applicant information responsibly, ensuring personal data is recorded, stored and shared in line with GDPR requirements and Dot Dot Dot’s data protection policies.
Product lifecycle management
- Liaise with Services during property setup to ensure standards and product features are embedded from the outset.
- Oversee the property journey from setup through launch and occupation.
- Ensure properties are ready for viewings and occupancy through clear coordination and communication.
About you
You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:
- Interest in our mission and values as an organisation.
- Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
- Resourceful and proactive approach - the product marketing coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical.
- Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
- Ability to prioritise workload and efficiently manage diary in order to achieve results and meet deadlines.
- Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
- Ability to translate operational detail into clear, compelling customer‑facing messaging.
You’ll have the opportunity to deepen your skills in:
- IT literacy - you should be willing to learn how to use our CRM, Salesforce, as well as Slack, Google Workspace and other digital platforms.
- Public speaking - learn how to confidently communicate our mission, values and standards internally.
- Professional development and self-awareness, supported by access to training such as customer service, brand and behavioural tools.
- Understanding property guardianship, including how it works in practice, how to explain it clearly, and how to respond to common questions or queries from applicants.
Dot Dot Dot is a social enterprise that turns properties which would otherwise stand empty into inexpensive homes.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for your interest in the role of Operations Officer at the Fair Education Alliance
The Fair Education Alliance (FEA) is a cross-sector coalition of 300 member organisations tackling educational inequity. We unite behind a shared vision: no child’s success is limited by their socioeconomic background.
In September 2025 we launched an ambitious five-year strategy ‘From Neighborhood to National’ to confront the deep-rooted inequities facing children and young people. This is an exciting moment of organisational growth at The Fair Education Alliance. As we scale our work and our team, we are investing in our operational foundations to ensure we remain well-governed, financially resilient and able to deliver our strategy with confidence.
This role is central to that investment. You will be joining a small, highly capable operations team and playing a pivotal role in how FEA runs day-to-day as it grows. You will work closely with relevant members of the senior leadership team and colleagues across the organisation, and your contribution will be felt across everything we do.
The Operations Officer plays a central role in ensuring that the Fair Education Alliance runs smoothly, efficiently and to a high standard across all aspects of its work. Working as part of the operations team, the postholder helps maintain the systems, processes and practical foundations that enable the organisation to function effectively.
This includes supporting people operations and HR administration, coordinating governance processes, managing organisational systems and IT access, and delivering high-quality logistics for events and organisational activities.
Acting as a trusted point of support for colleagues, the Operations Officer helps create a responsive and well-organised working environment where staff, trustees and members feel enabled to do their best work. The role requires exceptional organisation, sound judgement and a genuine pride in quality.
By ensuring that the practical aspects of the organisation run reliably and well, the Operations Officer helps create the conditions that allow the Fair Education Alliance to deliver its mission and drive progress towards a fairer education system.
Applications will be reviewed on a rolling basis from Tuesday 10 March
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Applications close: 30 March (9am)
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First round interviews: Rolling during application window
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Second round interviews: Rolling during application window
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Start date: As soon as possible (to be agreed with the successful candidate)
No child’s success should be limited by their socioeconomic background.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Project Manager: Voices for Health Equity
Job Description and Person Specification
Job title Project Manager: Voices for Health Equity
Hours 35 hours per week
Salary Between £37,000 - £43,750. Placement within the band will depend on skills and experience, with the upper end reflecting significant, directly relevant expertise.
Location Hybrid work between home and our Vauxhall office, as well as regular travel to in-person events across England. Please read more about our approach to hybrid working in the relevant section below.
Reports to Director of Evidence and Improvement
National Voices
Making what matters to people matter in health and care
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.
Our Vision:
People shaping their health and care.
Our Mission:
We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.
We do this by:
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Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.
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Finding common cause across communities and conditions by working with member charities and those they support.
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Connecting and convening charities, decision makers and citizens to work together to change health and care for good.
The Role
National Voices has been commissioned by the Care Quality Commission (CQC) to deliver their work with the CQC Public Engagement Network. The Public Engagement Network is a group of 200+ charities with reach into communities experiencing health inequalities across England. By engaging with these organisations, the CQC’s aim is to ensure that local health and care services meet the needs and preferences of the communities they serve.
For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to:
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Ensuring meaningful participation of people and communities
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Championing accessibility and inclusion
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Valuing VCSE organisations as equal partners
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Ensuring insights collected lead to impact and action
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Investing in the long-term capacity and agency of VCSE organisations
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Being brave and principled – acting with courage and not shying away from difficult conversations
The Voices for Health Equity Project Manager role is to:
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Lead the delivery of the Public Engagement Network contract from inception through to delivery, learning and evaluation, including co-ordinating an integrated management team including representatives of our two partner organisations.
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Build, manage and sustain the Public Engagement Network, creating a range of opportunities for members to participate, and ensuring relationships are meaningful, inclusive and mutually beneficial.
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Ensure high-quality insight is captured from the network, analysed and translated into learning, improvement and influence.
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Provide day-to-day project governance, quality assurance and risk management.
The role is delivery-focused and externally facing, with significant responsibility for programme management, partner relationships and ensuring National Voices’ values are embedded in how CQC uses the insights generated.
Responsibilities
Programme and client management
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Lead the end-to-end delivery of the Public Engagement Network programme, including co-ordinating an integrated management team including representatives of our two partner organisations.
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Manage individual project plans, budgets, risks and dependencies, escalating issues appropriately and ensuring delivery remains on track.
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Oversee subcontracted work, including agreeing briefs, managing performance, quality assuring outputs and approving invoices.
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Act as the main point of contact for the commissioners, and lead on regular reporting obligations and on programme evaluation.
Building and managing the Public Engagement Network
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Take lead responsibility for engaging, stewarding, supporting and retaining a network of VCSE organisations with reach into marginalised communities and those experience inequalities.
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Design and deliver engagement approaches with the network and those they represent that prioritises trust, long-term relationships and mutual benefit.
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Oversee the delivery of learning events, sense-making sessions and other opportunities that support members to build confidence, skills and influence.
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Ensure participants are appropriately supported, reimbursed and recognised for their contribution.
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Ambitiously grow the Network, through participating in outreach events, ongoing communication activities and more.
Co-ordinate and support activities capturing insight, learning and impact
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Co-ordinate and support colleagues with projects that capture qualitative and quantitative insight from people with lived experience, including insight capture events, focus groups, interviews, advisory groups etc.
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When needed, support the analysis and synthesis of insight into clear themes, findings and recommendations.
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Work with colleagues to ensure insight informs National Voices’ wider influencing, improvement and learning activity.
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Support effective feedback loops, ensuring participants understand how their input has been used and what impact it has had.
Governance, quality and risk management
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Provide day-to-day programme governance for assigned projects, operating within agreed frameworks and reporting arrangements
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Contribute to internal management groups and partnership meetings as required
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Maintain and review risk registers and quality assurance processes.
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Ensure safeguarding, data protection, accessibility and ethical considerations are embedded in all activity.
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Support preparation of regular performance and impact reports for internal and external audiences.
Partnership and stakeholder management
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Work closely with partner organisations to deliver programmes collaboratively, modelling National Voices’ values and ways of working
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Build effective relationships with senior stakeholders across the CQC, VCSE organisations and delivery partners.
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Represent National Voices at external meetings, events and learning forums as required.
Line management and internal leadership
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Line-manage the Voices for Health Equity Project Officer including overseeing day-to-day work, quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.
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Provide matrix management for other National Voices of colleagues including other Manager roles and other officers, as and when work requires.
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Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture
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Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.
General
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Take a proactive approach to including people with lived experience and members in all areas of work
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Support the development of funding bids and proposals, including shaping delivery models and costing activity.
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Follow organisational processes to measure, monitor and communicate the impact of our work
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Support good project, financial and data management
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Contribute to team planning activities and undertake other relevant duties as appropriate
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Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours
Person Specification
Values, attitudes and behaviours
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Passionate about National Voices’ mission and the meaningful involvement of people with lived experience
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Strong commitment to equity, inclusion and reducing health inequalities
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Proactive, flexible and comfortable working in complexity
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Calm under pressure and able to manage multiple priorities while maintaining quality
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Confident in building relationships and constructively challenging where needed
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Comfortable working collaboratively and taking responsibility for delivery
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Energised by breadth and variety, able to work effectively across diverse topics and themes while spotting connections and opportunities for impact
Skills and abilities
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Strong project or programme management skills, with experience delivering complex, multi-stakeholder work
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Demonstrable experience of working with people with lived experience and/or VCSE organisations in a meaningful and inclusive way
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Excellent communication skills, including the ability to translate complex insight into clear, accessible outputs
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Experience of managing partnerships, subcontractors or commissioned work
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Strong organisational skills, with the ability to prioritise, plan and manage risk
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Experience of quality assurance, reporting and working within governance frameworks
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Excellent people skills, with the ability to lead, support and motivate others
Experience, knowledge and understanding
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Demonstrable experience in leading insight generation projects which have led to real-world impact and improvements.
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Experience in engaging with people experiencing inequalities in a safe and meaningful way.
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Experience of managing funder relationships and generating income.
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Experience of facilitating and presenting at events and workshops.
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Experience of managing and building coalitions or groups of VCSE or other membership organisations (desirable)
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A understanding of qualitative and quantitative approaches to evidence generation and analysis (desirable)
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Project management qualifications (desirable)
Our approach to hybrid working
We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.
We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.
We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.
In addition, because this role involves engaging with and recruiting to a large network of VCSE organisations, the post holder will be required to regularly attend in-person events across England. These are likely to take place around once a month and may sometimes require overnight stays. Travel, accommodation and subsistence costs for events across England will be paid, however, travel to our London office will be at the expense of the postholder.
Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.
Application guidance
Please submit a CV and answer the questions in the application form to apply.
Applications should be addressed to our Director Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is noon on 20th March 2026.
The interviews will take place on Thursday 26th March on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from people from racial and ethnic minority backgrounds and men, who are both underrepresented in our team. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.
Please submit a CV and answer the questions in the application form to apply.
Applications should be addressed to our Director Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is noon on 20th March 2026.
The interviews will take place on Thursday 26th March on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
The client requests no contact from agencies or media sales.
Employee Relations Advisor
Location: Aldgate, London (Hybrid Working)
Contract: 12 Months FTC
Salary: £42,000
Closing Date: 24TH March 2026
Interviews: w/c 30th March 2026
Centrepoint, the UK’s leading youth homelessness charity, is looking for an Employee Relations Advisor to join our People team.
This role will report into the HR Manager and focuses exclusively on Employee Relations casework, supporting managers across the organisation to handle complex people matters confidently and fairly.
About Centrepoint
Centrepoint works with vulnerable young people across the UK, providing accommodation, health support and life skills to help them move into education, employment and independent living.
Each year we support over 16,000 young people, helping them build brighter futures. Our ambition is to end youth homelessness by 2037.
Behind the services we provide is a dedicated workforce committed to making a difference. Our People team plays a key role in supporting colleagues across the organisation so they can continue delivering life-changing work for young people.
About the role
This is an exciting opportunity for an experienced HR professional who enjoys working in Employee Relations and supporting managers through complex people challenges.
Reporting to the HR Manager, you will manage a varied ER caseload end-to-end, including disciplinary, grievance, sickness absence and performance management cases. You will provide clear, pragmatic advice to managers across the organisation while ensuring our policies and employment law obligations are applied consistently.
This role is not a developmental or step-up advisory role. We are looking for someone who is confident managing ER cases independently and who can take ownership of cases from initial advice through to resolution.
Alongside casework, you will also help identify trends from ER data and support initiatives that improve colleague experience and strengthen people management capability across Centrepoint.
What you’ll be doing
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Managing a full Employee Relations caseload, including disciplinary, grievance, absence and performance matters
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Leading ER cases end-to-end, including investigations and formal processes
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Providing professional, timely and practical advice to managers
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Supporting managers to develop confidence in people management
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Maintaining accurate case records and ER trackers
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Reviewing ER trends and identifying opportunities for improvement
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Working collaboratively with the wider People team to deliver a joined-up HR service
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Supporting ER-related training, projects and continuous improvement initiatives
About you
We are looking for someone who brings strong Employee Relations experience and the confidence to support managers through challenging situations.
You will be comfortable managing a busy ER caseload, working with competing priorities and navigating complex issues while maintaining professionalism and empathy.
You will also be someone who builds strong relationships and is confident offering clear advice and constructive challenge when needed.
What we’re looking for
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Experience managing Employee Relations cases independently
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Strong knowledge of UK employment law and HR best practice
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Proven ability to manage complex ER casework from start to finish
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Confidence advising and influencing managers at different levels
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Excellent written and verbal communication skills
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Ability to manage a high volume caseload while maintaining attention to detail
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CIPD Level 3 qualification (or equivalent HR experience) desirable
Hybrid working
Centrepoint operates a hybrid working model, with colleagues expected to spend a minimum of 50% of their working week in the office. For most full-time roles this equates to five days across a two-week period.
This role will be based in our Aldgate, London office.
Using AI in applications
We recognise that some candidates may use AI tools to support their applications. While this is acceptable, we encourage applicants to ensure their responses reflect their own experience, skills and motivations for the role.
Why join Centrepoint?
Working at Centrepoint means being part of an organisation that is committed to creating real change for young people.
In return for your work, you’ll receive a competitive salary and a range of benefits including:
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25 days annual leave, rising to 27 days
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Healthcare cash plan
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Private medical insurance
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Income protection
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Employer pension contributions of 5%
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Cycle to Work scheme
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Interest-free travel loan
We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences.
If you’re an experienced HR professional looking to use your Employee Relations expertise in an organisation making a real difference, we’d love to hear from you.
Apply now to join Centrepoint as our next Employee Relations Advisor.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to engage in parliamentary, policy and civil society engagement work. We are looking for a Public Affairs Officer to support the implementation of the Trust's Public Affair's strategy. Working closely with the Public Affairs Manager, the role helps to build understanding and commitment among policy-makers ensuring that the Holocaust remains a central part of the UK's national consciousness. The successful candidate will provide meaningful support to activity that influences decision and policy makers; develop strong relationships with stakeholders; and provide ongoing political support for Holocaust education and antisemitism education across the UK.
Over the course of our history, the Trust has created and delivered innovative and meaningful learning experiences and educational programmes which reach over 100,000 young people each year, teaching them about what the Holocaust was, and its relevance today. The school programmes we deliver include our Outreach Programme, our Lessons from Auschwitz Project; The Youth Advocacy Programme; Testimony 360: People and Places of the Holocaust; and Teacher Training.
The successful candidate will provide meaningful support to activity that influences decsion and policy makers; develop strong relationships with stakeholders; and provide ongoing political support for Holocaust education and antisemitism education across the UK.
The Officer contributes essential research, coordination, written and logistical support to the Public Affairs Manager.
Key Responsibilities:
- Parliamentary and Public Affairs Support
- Political and Policy Monitoring
- Events and Engagement
- Team and Organisational Support
To find out more, and for details on how to apply, interested candidates should read the full application pack and head to our website to apply.
The client requests no contact from agencies or media sales.
We are looking for a Senior Independent Domestic Violence Advocate who is passionate about supporting male victim/survivors of abuse to join our unique specialist housing support project (Ashraya Project) for Male victims of domestic abuse. The role is a hybrid working role based at our London office close to Old Street tube station with travel throughout London as required.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
- Practice Support: Clinical supervision and group reflective practice
About the Role
You will:
Effectively manage and provide a pro-active, high quality frontline service to male victims of domestic abuse. You will work within a multi-agency framework consisting of MARAC and multi-agency partners when required. This role requires a specialist understanding of the barriers faced by male victims of domestic abuse and harmful practices. We particularly welcome applicants who are male, as they are under-represented in the provision of support to domestic abuse victim survivors.
Key Responsibilities:
- Effectively manage and develop a high quality, innovative and pro-active domestic abuse service for victims and their children, including those at highest risk
- Ensure that the service prioritises the safety, security and dignity of service users and their children
- Be the lead in crisis situations and provide advice and guidance on safeguarding issues and information sharing concerns.
- The role will work collaboratively with the Management team, in order to achieve the implementation of the business plan and the development of the service to maximise positive outcomes for clients.
- Manage a small team, conducting supervision and case reviews to ensure safe practice.
- Carry a caseload, supporting male domestic abuse victim/survivors to increase their safety.
- Develop relationships with partner agencies in this area.
About You:
Ideally, you will have knowledge of migration and asylum routes and the procedures for applying for refugee/asylum status in the UK, legal remedies for domestic abuse victims and have experience of working with housing, homelessness, drug, alcohol, mental health issues and have an understanding of the benefit system.
You will need:
- Experience of supporting people in vulnerable situations, having worked with victims of domestic violence & abuse.
- Knowledge of safeguarding issues, legal responsibilities and GDPR & data protection regulations.
- Have strong crisis management skills to support staff dealing with stressful and difficult situations
- Experience of managing a team delivering front line support to victims or domestic abuse or vulnerable people to a high standard
- A passion for working with male victim/survivors
- Experience of working with housing agencies or in a housing setting is advantageous
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Risk and Compliance will play a critical role in ensuring that St John’s Foundation operates effectively, transparently, and in line with all legal and regulatory requirements. This is a senior leadership role, responsible for safeguarding the charity’s integrity, managing risk, and promoting excellent governance across the organisation.
Under the overall direction of the Director of Finance, the Head of Risk and Compliance will ensure charity operations comply with organisational policies and procedures, regulatory compliance, and risk management approaches, which support best practice and facilitate efficient and effective functioning of the Executive SMT and staff team.
For more information about the role and how to apply, please select the "redirect" button.
The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.
To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.
To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.
Key Responsibilities
Complaints and Challenge Management
- Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
- Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
- Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
- Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
- Maintain an accurate and auditable record of all complaints, decisions, and resolutions.
Quality and Compliance Oversight
- Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
- Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
- Support the design and implementation of quality-improvement plans, policies, and tools.
- Provide regular reporting to senior leadership, highlighting trends and risks across services.
Continuous Improvement and Learning
- Translate insights from complaints and audits into practical service improvements.
- Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
- Support staff training and development on complaint handling, communication, and quality assurance.
- Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.
Regulatory and Partnership Liaison
- Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
- Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards.
- Support preparation for audits, funder reviews, and regulatory inspections.
- Keep colleagues informed of relevant regulatory changes and implications for practice.
General Responsibilities
- Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
- Promote equality, inclusion, and accessibility across all aspects of the service.
- Demonstrate financial efficiency and value for money.
- Undertake other duties as directed by the Head of Quality and Compliance or senior management.
Person Specification
Essential Criteria
Experience and Knowledge
- Hold a valid Money and. Pension Service accredited qualification in debt advice
- A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
- Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
- Significant experience managing complaints and quality processes within a regulated advice
- Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
- Ability to analyse complex cases and identify systemic issues or risks.
- Experience developing and implementing service improvement plans.
Skills and Competencies
- Excellent communication and influencing skills at all levels.
- Strong analytical, reporting, and decision-making ability.
- Ability to manage competing priorities and meet tight deadlines.
- Confidence handling sensitive and confidential information with integrity.
- High level of IT literacy, including CRM or case management systems.
- A proven commitment to continuous professional development of self and wider teams.
Personal Attributes
- Ability to work independently and proactively without supervision.
- High level of professionalism and integrity.
- Committed to fairness, impartiality, transparency, and accountability.
- Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
- Collaborative and empathetic approach when dealing with clients and colleagues.
- Strong alignment with Toynbee Hall’s values and mission
Desirable Criteria
- Previous management or supervisory experience in a debt advice or compliance setting.
- Experience designing or delivering training on quality, complaints, or compliance.
- Knowledge of data-protection legislation and its implications for complaint management.
- Ability to build and maintain positive relationships with all staff members.
- Excellent written and verbal communication skills.
- Competence in handling sensitive information with discretion and maintaining confidentiality.
- Keeping up to date with technology and take individual responsibility for learning new technologies.
Please download the full Job Description for more details.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan
- Perk Box
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a wonderful charity to recruit for the Senior Community, Corporate & Events Fundraiser in order to cover a maternity leave for 12 months.
About the Role
This exciting role focuses on developing and delivering community, corporate and events fundraising initiatives that generate income and strengthen relationships with supporters. You will work closely with colleagues across fundraising and communications to plan, promote and deliver a wide range of fundraising activities and events.
You will take responsibility for managing key projects and fundraising campaigns, ensuring supporters receive excellent stewardship while helping to expand fundraising opportunities within the community.
Key Responsibilities
- Lead and deliver community, corporate and events fundraising projects, meeting or exceeding income targets.
- Build and maintain strong relationships with individuals, community groups, and corporate partners.
- Manage challenge events such as marathons, skydives and international cycling events, including participant recruitment and support.
- Organise and oversee fundraising events, liaising with venues, suppliers, volunteers and participants.
- Work collaboratively with marketing and communications teams to promote fundraising activities.
- Provide advice and support to individuals and groups organising their own fundraising events.
- Deliver engaging talks and presentations to local organisations and community groups.
- Maintain accurate supporter records and provide regular activity and income reports.
- Line manage fundraising staff and support volunteers to ensure successful delivery of fundraising initiatives.
You will bring:
- Experience in community, corporate or events fundraising (or sales in a commercial environment).
- Strong communication and presentation skills.
- Experience managing budgets, targets and projects.
- The ability to build and maintain effective relationships with a wide range of stakeholders.
- Excellent organisational skills and attention to detail.
- Experience working with databases/CRM systems.
- The ability to motivate supporters, volunteers and colleagues.
Salary: £38,000- £40,000 per annum
Location: Esher, hybrid working, 3 day a week in the office
Contract type: 12 months FTC, full- time,
Closing date: On rolling basis
Interview: ASAP
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Mansfield College is seeking an exceptional fundraising professional to join its high-performing Development team, at an exciting moment in the College’s history. We are looking for an outstanding individual to lead the College’s annual (or ‘regular’) giving programme, and create and deliver engaging stewardship opportunities for donors at all levels.
Mansfield’s annual giving programme is central to the College’s ongoing success and generates vital and significant income for the College every year for every aspect of life and work within our academic community. Now in the public phase of our For Mansfield. Forever. campaign, you will be joining a friendly, supportive and high-performing team that is responsible for delivering consecutive record-breaking fundraising years for the College.
The Development Manager is a senior role within the College’s Development & Alumni Relations team and has responsibility for executing an annual giving strategy that includes telephone campaigns; online giving days using compelling social media content to drive support; direct mail appeals; and encouraging membership of Mansfield’s 1886 Circle. This role is also responsible for ensuring engaging stewardship opportunities for donors to the College at all levels.
The client requests no contact from agencies or media sales.
About Sophie Hayes Foundation
Sophie Hayes Foundation is a small but mighty charity supporting women survivors of modern slavery and human trafficking as they rebuild their independent lives, free from re exploitation for the long-term.
We provide an employability programme which enables survivors to rediscover their skills, build their confidence and sense of purpose, develop workplace skills, and open up opportunities for work placements or volunteering. We also offer a conversational English course, a digital skills programme, and run a survivor network CREW (Creative Resilient Empowered Women).
We do all we can to meet survivors where they are in a complex system, flexing and adapting to need as it arises. We also do not accept a system which fails survivors, leaving them at risk of re-exploitation, and engage in policy and advocacy campaigns based on our lived and learnt experience.
In the words of our participants, “The Programme changed my life’s trajectory. We explored our purpose and discussed the idea of work and career as a central part. Sophie Hayes Foundation should not underestimate how much it plays a big role in people's lives.”
About the Role
We can’t do any of this work without brilliant and concerted fundraising efforts. SHF is independent and relies on funds from grant-making bodies, individuals, and businesses in our supporter community.
This role will be at the forefront of the realisation of SHF’s bold strategic ambitions. You will work alongside our small and dynamic executive team to unlock growth, develop new approaches and communicate our impact.
You will build a lead small, effective and positive fundraising and communications team.
You will develop deep and meaningful relationships with the individuals and organisations while support SHF’s work – and new supporters we have not met yet.
You will be hands on, getting stuck into grant applications, prospecting, communicating, and developing new engagement programmes.
We know small charity fundraising is no mean feat – you will get all the support and engagement you need from the SHF team and Board to do you very best work, in a hugely meaningful context.
You will have the opportunity to get involved in any and all parts of the organisation’s work, including policy advocacy, lived and learnt experience co-design, research and service delivery.
If you are an energetic, positive, collaborative and experienced fundraiser, we can’t wait to hear from you! You can find out more about the mission and values of Sophie Hayes Foundation our website:
Objectives
FUNDRAISING
- Leadership of successful portfolio of grant funding, including stewardship of existing funders, and growth to new ones through high quality applications and proactive identification of opportunities.
- Development and implementation of income generation and diversification strategies, most particularly through major donors programme and corporate partnerships.
- Working alongside Executive team to develop programmes enabling new sources of funding to be opened up.
- Building close relationship with existing supporters and using network to significantly expand network and prospects, through supporter engagement journeys.
- Ensuring all fundraising activity is in line with the required legislative frameworks and complies with best practice.
- Funding to be opened up
- Building close relationship with existing supporters and using network to significantly expand network and prospects, through supporter engagement journeys.
- Ensuring all fundraising activity is in line with the required legislative frameworks and complies with best practice.
COMMUNICATIONS
- Developing the charity’s existing communications efforts into a coordinated, coherent, and impactful strategy, across all communications channels and traditional and social media.
- Developing and implement opportunities to raise the charity’s profile and engagement.
- Working alongside team members to develop and publicise the charity’s policy and advocacy activities, creating and leading innovative communications campaigns.
- Overseeing the production of all branded materials.
- Overseeing the charity’s duty of care to participants who share their stories, ensuring we approach this with due care and sensitivity, working with the Designated Safeguarding Lead.
MANAGEMENT
- Managing and monitoring all parts of income generation and communications, especially high-quality impact reporting.
- Managing fundraising budget – setting budgets, reporting against them, managing funds, reporting to Board risk & finance committee on fundraising.
- Building a highly effective small team of 2-3 people – outcome-focused and empathetic line management of team members.
- Contributing as key member of Senior Executive Team to organisational strategy and decision-making.
- Acting as a senior leader and figurehead within the charity for all parts of development and fundraising.
- Working closely alongside the Board to unlock potential for income generation and communications.
- Undertaking any other duties as directed by the CEO which may be required. Experience & Skills
- Significant success and experience of impactful charitable fundraising from a diverse range of income streams, especially grants, major donors, and corporates. Or comparable experience of business development in another sector.
- Experience of communications campaigns, PR and marketing.
- Convincing and engaging written and verbal communication skills.
- Ability to build excellent collaborative working relationships across a wide range of people; colleagues, external partners and funders.
- Highly organised. Ability to prioritise workloads, project manage and deliver to deadlines, often with competing priorities.
- A knowledge of the Modern Slavery sector & trauma-informed practices is desired but not essential, but a commitment to the vision, purpose, and values of Sophie Hayes Foundation is important.
- Effective line management skills and ability to deliver alongside and through small team.
- Positive, creative, entrepreneurial, and solutions-focused.
- Proactive, dynamic, able to work effectively independently.
In this role you will deliver FSSW’s FareChance programme, including running employability workshops and practical logistics sessions. You will also provide 1-1 support for young people where required and signposting and referrals to other specialist services and career pathways. You will bring your passion and experience in supporting people to achieve their goals and be sensitive to the inequality and power imbalance faced by young people.
Duties and Responsibilities:
Programme Delivery
- Lead the delivery of practical warehouse activity sessions for active participants and taster sessions for potential participants
- Work with the Operations and Volunteer teams to ensure smooth integration of our participants and the programme
- Support the Employability Programme Manager to deliver Employability/Life skills workshops e.g. Interview/Communication skills, CV/Cover letter writing
- Work with the Employability Programme Manager to build an individualised plan and set of goals for each young person
- Identify specific needs and risks, liaising with senior colleagues, create and maintain risk assessments with individuals to ensure safety in the workplace
Programme Development
- Work with the Employability Programme Manager and FareChance participants around coproduction opportunities that impact on the delivery, development and evaluation of the programme
- Work with the Volunteer Team to ensure smooth transitions to and from FareChance to Volunteering where applicable
- Work with the Operations team to identify ways we can expand FareChance practical sessions to support day-to-day running of the hub and build further transferable skills
- Support young people to engage with internships within FSSW
- External partnerships and relationship building
- On occasion attend events or appointments to support recruitment/represent FSSW
- Attend a range of career away days as part of the FareChance programme
- Support the fundraising team in providing updates for employability funders
- Support the Employability Programme Manager to broaden ‘Next Step’ relationships and referral partnerships
Reporting and Administration
- Maintain quality records of all participant information, including interventions with project participants, ensuring that such data is stored within the requirements of the Data Protection Act and FSSW policies and procedures
- Work alongside the Head of Employability and Volunteering around any incidents or safeguarding concerns. Signpost to external agencies where appropriate
- Work with the fundraising and communications teams on internal and external reporting for FareChance, including gathering quantitative and qualitative data
Person Specification
Essential
- Knowledge and experience of delivering 1:1 and group motivational mentoring, coaching or support work
- Successful experience of supporting people back into work or training, with a strong commitment to advancing equality, diversity and inclusion
- Ability to work flexibly, respond positively to project changes and meet challenging targets
- Excellent interpersonal and listening skills with the ability to influence, motivate and negotiate.
- Good IT skills
Desirable
- Experience of working with a diverse range of young people and responding appropriately to challenging behaviours
- Understanding and/or experience of a logistics or warehouse environment
- Project supervision experience
- Excellent verbal and written communication skills
- Understanding of safeguarding and GDPR regulations
- Ability to set up and maintain accurate and timely records for monitoring and evaluating purposes.
- Strong organisational skills including planning, prioritising and time management
We welcome applications from people of all backgrounds and lived experiences. As we expand our programmes, we particularly value candidates who bring multicultural perspectives and/or speak additional languages. Skills in languages such as Arabic, Pashto, or Farsi are highly desirable, but not essential. If you share our commitment to inclusion and want to make a positive impact, we’d love to hear from you.
We also welcome applications from people with convictions. This role requires an enhanced DBS check so applicants will be asked to disclose relevant unspent convictions at a later stage of the recruitment process. If you are asked to disclose, the information will be handled confidentially and used to assess your suitability for the role.
Our mission is a future where no food is wasted, and all people can thrive.



The client requests no contact from agencies or media sales.
Flagship Peatlands Project Manager
Salary: £27,874.40 per annum, based on 28 hours per week (FTE £34,843) plus pension contributions
Contract: Fixed term for 10 months, starting in April 2026
We are looking for an experienced and dynamic Project Manager to join us for an exciting peatland project made possible through the National Lottery Heritage Fund.
The flagship Peatlands Project Manager will work closely with a development team, made up of Trust staff and partners, and will be responsible for developing project plans, timelines, and budgets to ensure the delivery of the project objectives, along with coordinating the team to ensure project alignment.
Special features of the role
The Project Manager will be responsible for the delivery of the development phase of the Flagship Peatlands project. This is a multi-departmental project for CWT with a number of beneficial partnerships. To provide a coordinating role to pull the various components of the project together and ensure that it is managed as a single project delivering a range of interlinked outcomes.
Job Purpose
The purpose of the job is to co-ordinate the Trust project development team and the project partners to inform the development of a 2nd stage application for the Flagship Peatlands project to the National Lottery Heritage Fund (NLHF).
About the Project
Peatlands are an unappreciated ‘cinderella’ habitat, but are of huge significance in Cumbria in addressing flooding, climate change and biodiversity loss. While Cumbria Wildlife Trust have been the county leaders in the restoration of peatland habitats for over a decade, this new significant project will aim to make a step change in the public understanding and appreciation of this internationally important habitat, which Cumbria is so important for.
Who we are looking for
Our ideal candidate will be an excellent communicator and have a strong project management background, with the ability to lead a cross-functional team in a collaborative and supportive way. If you are a motivated individual with a passion for conservation and project management, we would love to hear from you!
To apply, please click on the link below
The client requests no contact from agencies or media sales.
About Us
Established in 2002, Greenhouse Sports is a youth charity specifically using sport to support social change. Sport is our hook to engage young people and one of the vehicles through which we support youth development. But our purpose is not to create elite athletes or address physical inactivity. Rather, we create opportunities for young people to recognise their strengths and develop the skills they need to thrive both now and in the future.
We work across London, Portsmouth, and Leicester, specifically in areas of high deprivation. We embed evidence-based positive youth development programmes into primary and secondary schools. These programmes are delivered by our trusted, high-quality coach-mentors who deliver year-round to ensure that young people have ongoing access to sport, mentoring, enrichment, and employability activities. The result of this work is that every year, Greenhouse Sports support over 9,000 young people to attend school more often, improve their wellbeing, and raise their aspirations, transforming life chances in the communities that need us the most.
The Opportunity
This opportunity is like finding a needle in haystack. Seriously.
Our team is compact. There’s one spot opening for someone who can help take us to the next level. Someone who won’t tire of seeing and feeling the impact we have on children’s lives every day. Someone who is bubbling with ideas and wants the freedom (and plenty of support and connections) to make them a reality. Someone who’ll be energised by the variety of the role week in, week out. One minute you’ll find yourself sharpening the storytelling around our latest research, the next you’ll be on the sports court with young people and a national broadcaster.
The Role
The Marketing & Communications Manager at Greenhouse Sports is a senior role – we need to amplify our voice, reach new audiences and generate new channels of support. You’ll bring a critical approach to our every move, whilst getting on and making things happen to take Greenhouse forward.
It’s ideal for someone who thrives at the intersection of strategic communications, brand stewardship, storytelling, influence-building and campaign leadership.
All Greenhouse Sports employees are provided with comprehensive Continuous Professional Development support and are expected to commit fully to Greenhouse's Safeguarding & Child Protection policy.
Application Deadline: Friday 13 March at 23:59hrs
Please ensure you have provided both your CV and Cover Letter to support your application.
Interviews will take place in person on the 18th or 20th of March, with second stage interviews taking place in person w/c 23rd March
Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers.
Helping young people succeed through sport and team spirit
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Fixed Term for 18 months from start date
1st stage interviews: 31st March and 1st April
2nd stage interviews: TBC
As the Lead for Mental Health and Access, you will guide an organisation that is committed to ending youth employment by supporting thousands of young people across the UK to break down barriers and thrive. This is your chance to drive transformation, inform national practice and build partnerships.
Working closely with senior leaders and cross-functional teams, you will bring specialist insight and a confident, practice-based approach to designing and implementing frameworks, training and tools that strengthen our mental health response. You’ll be creating national principles for our delivery partners, advising on national partnerships and helping us build an inclusive journey for every young person who accesses our programmes. Your work will influence design, safeguarding, learning and operations across the country.
This is an exciting opportunity for someone who combines strong clinical or operational expertise with strategic vision and a collaborative style to implement and deliver on this new and exciting programme of work. If you thrive on leading meaningful change, shaping national initiatives and championing equity of access for young people, we would love you to join us in our most ambitious period of transformation in our organisation's history.
What happens next?
Please submit a CV, and a Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Mental Health & Access Lead?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of the Mental Health & Access Lead!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.





