Service management jobs

What's so special about Tearfund's supporters? Can you support and encourage the people who give sacrificially to Tearfund's life-changing work? Tearfund loves these people and wants to thank them and keep encouraging them in their giving.

Tearfund is looking for someone for our Donor Care Team, who will be responsible for processing the gifts and dealing with the financial queries from our supporters. We need someone who is enthusiastic about serving those living in poverty by providing excellent customer service to our amazing supporters. 

Your role will involve opening, sorting and banking donations received in the post, processing and acknowledging the gifts from supporters, answering queries about their giving, providing information about Tearfund's work, and helping ensure that our supporters feel valued, and happy to continue in their giving.

The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. You will need to set yourself high standards of working with speed and accuracy in banking and processing gifts.

We are looking for someone who:

• is passionate about Tearfund's work and supporters
• is good with numbers
• has excellent IT skills
• is quick to learn
• has good organisational skills
• able to juggle competing priorities

Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!

All applicants must be committed to Tearfund's Christian beliefs.

Please note: This is a full time role (35 hours per week), but part time applicants (of 28 hours per week or more) will be considered. This role requires a minimum of three days per week in the Teddington office, with Fridays working from home.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

HR Administrator (Patients and Carers)
£29,768 - £32,646 pa, plus excellent benefits
London (including flexible working) but will require occasional travel across the UK
Permanent

Are you an organised, people-focused administrator looking to make a meaningful impact? The Royal College of Psychiatrists is seeking a Human Resources Administrator (Patients and Carers) to join our HR Team and play a vital role in supporting and empowering people with lived experience of mental health services.

As HR Administrator (Patients and Carers) you will provide high-quality administrative support across the full recruitment and onboarding journey for our patient and carer workforce. You will help ensure that every interaction is handled with respect, dignity, and care - reflecting the

College’s commitment to trauma-informed, inclusive practice.

Alongside this specialist focus, you will also act as a generalist HR Administrator within the wider HR team. You’ll be a key point of contact for HR queries, ensuring colleagues, candidates, and external partners receive a helpful, professional, and responsive service.

If you are looking for an excellent opportunity to develop your HR career within a respected professional membership organisation, we look forward to hearing from you.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of onsite and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 28 April 2026.

Interviews: 18 May 2026.

Yeldall Manor is a Christian recovery centre for men overcoming drug and alcohol addiction. We’re looking for a caring, motivated person to help maintain a clean, comfortable, homely environment while supporting residents as they rebuild their lives.

In this rewarding position, you will help ensure the cleanliness of our buildings while working alongside our male residents who are recovering from drug and alcohol addiction. Although you will sometimes carry out practical cleaning tasks yourself, a key part of your role is to support, motivate and guide residents as they take responsibility for the majority of the cleaning as part of life in community.

You will need strong interpersonal skills, a calm and encouraging approach, and the confidence to set and uphold consistent standards. As a CQC‑registered centre, excellent hygiene is essential, and we aim to maintain a warm, family‑style atmosphere where everyone feels valued and at home.

Yeldall Manor is a Christian organisation, and every member of staff plays a part in supporting residents on both their recovery and spiritual journeys. This role therefore has an occupational requirement that the successful candidate be a committed and practising Christian (in accordance with Schedule 9 of the Equality Act 2010).

Yeldall Manor is committed to safeguarding the welfare of its residents. The successful candidate will be subject to a satisfactory enhanced DBS check. We welcome candidates with lived experience but, if you are in recovery, you must have a minimum of two years’ clean time.

Hours and benefits:

• Permanent position
• 24 hours per week (some flexibility available within the standard working week)
• Lunch provided daily with the residents
• 25 days annual leave plus Bank Holidays (pro rata) rising to 30 days after three years' service
• Full details available in the job description

Application:

If you are mature, motivated and caring, with practical skills and a heart to see people overcome substance misuse, we would love to hear from you. Please submit your CV along with a covering letter to explain your suitability for the role as outlined in the attached job description and person specification and respond to the additional question about your Christian faith.

Job Title: Marketing Officer

Reporting To: Senior Marketing Officer

Salary: £26,846 – £31,439

Hours: 37.5 hours per week*

Location: Alder Hey Children’s Charity, Liverpool/Hybrid working

Job Purpose:

The purpose of this role is to help to shape, support and deliver marketing plans for Alder Hey Children’s Charity for a wide range of stakeholders, reporting to the Senior Marketing Officer This is a broad and varied marketing role which requires creativity, excellent communication and project management skills to help the charity plan and execute its marketing, fundraising and brand campaigns.

Main Duties/Tasks

Marketing Planning, Campaign Delivery & Performance:

• Support the Senior Marketing Officer and Marketing & Communications Manager to implement marketing plans and campaign strategies.
• Ensure campaigns across fundraising teams align with brand, audience insight and organisational priorities.
• Collaborate with fundraising teams to plan, create and implement integrated marketing campaigns across multi channels that meet brand and fundraising goals.
• Identify opportunities to grow audiences, engagement and income through innovative marketing approaches.
• Use market research and data to drive continuous improvement in marketing activity.
• Evaluate and share actionable learnings to optimise future campaigns.
• Analysis of campaign performance and audience insights to inform future marketing decisions.

Content, Channels & Brand:

• Creative and powerful copywriting skills aligned to the values of the Charity. Adapting copy to suit differing audiences and publications, and including digital, DM, print appeals, email, magazines, brochures, scripts and social media.
• Creation of powerful stewardship content in partnership with fundraising teams.
• Collaboration within the marketing team across branded social channels to drive growth and engagement.
• Collaborate with the Trust Comms team for campaign and content capture in line with Trust Policy.
• Upholding of brand positioning to always agreed deadlines.

Stakeholder Management, Delivery & Operations:

• Manage the production and distribution of marketing materials across external suppliers as required.
• Liaising and networking with a range of internal and external stakeholders including families, donors, our colleagues (including those within the Trust), suppliers (including agencies) and partner organisations.
• Assisting the Marketing & Communications Manager to work within project budgets using appropriate systems and controls.
• Attending and participating in events, team meetings, compulsory training etc.

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to team development and working collaboratively with colleagues and volunteers.
• Attend and support events run by fundraising teams where required, including occasional out-of-hours working.
• Gain and maintain an in-depth knowledge and understanding of the charity’s work, priorities and future plans.
• Any other reasonable duties as required by your line manager

Our Values

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families.

Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

____

*In April 2025, the charity adopted a four-day working week policy, meaning staff previously working

37.5 hours a week are now working 30 hours a week to enable a four-day working week. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity.

Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children’s Charity.

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults.

The post holder may be required to complete an enhanced DBS disclosure check.

Closing date: Monday 5th May

Interviews: Tuesday 13th May

Herts Mind Network, (HMN) is a rapidly growing charity providing an essential and diverse range of mental health support across Hertfordshire. We have 8 Wellbeing Centres across the County (including The Sadie Centre) and services include Crisis intervention, Complex needs and Community outreach, Peer and group support, Wellbeing and Counselling, Training and Education: for adults, young people and children in Hertfordshire.

Classes and Events Coordinator
Reference number: 347
Reports to: Head of The Sadie Centre
Working Hours: 30 hours/week
Contract: Permanent
Rate of Pay: £31,005 per annum FTE (£24,804 per annum actual for 30 hours per week)
Working base: The Sadie Centre, Letchworth

About The Sadie Centre

The Sadie Centre at Herts Mind Network delivers a diverse and well-established programme of wellbeing classes for the local community. Based in Letchworth Garden City, the Centre offers a wide range of accessible sessions for differing abilities; including Yoga, Pilates and other mindful movement classes, delivered throughout the day and evening across the year. These classes support students from across North Hertfordshire and surrounding areas to build physical strength, reduce stress and enhance their overall mental & physical wellbeing.

With three spacious classrooms and a team of highly experienced self-employed teachers, the Centre has built a strong reputation for providing high-quality, person-centred wellbeing activities. The role of Classes and Events Co-ordinator represents an exciting opportunity to contribute to the continued success of this established holistic health and wellbeing Centre, working alongside a committed and skilled core staff team.

For over 40 years, the Centre has been a pioneer in promoting complementary approaches for health, both locally and nationally. In addition to its extensive classes programme, the Centre offers complementary therapies, counselling, coaching, horticultural therapy and an on-site wholefood café; along with room hire, and events such as weddings throughout the summer period. As a multi-award-winning centre of excellence, its classes provision has long been central to its identity and impact.

About the role

The Classes and Events Co-ordinator will be responsible for the effective operational management, development and promotion of the Centre’s classes, courses and related events.

This role offers the successful candidate the opportunity not only to ensure the smooth day-to-day delivery of an already thriving programme, but also to help shape its future development. The postholder will play a key role in supporting service growth, broadening participation, diversifying the range of classes on offer and strengthening the Centre’s reach within the community.

The position requires a unique combination of organisational excellence, creativity and enterprise. The ideal candidate will be efficient and detail-focused, with strong interpersonal and communication skills, alongside the ability to develop engaging written content for promotion and engagement. A genuine interest in complementary and holistic approaches to health, coupled with the confidence to contribute to programme development and growth, will be essential. This is a demanding yet deeply rewarding role for someone motivated by improving community wellbeing, and working within a values-driven environment.

The successful candidate will be as comfortable with customer service and Front-of-House support as they are with administration, programme coordination, Systems Management, line management and team recruitment. They will have an understanding of mental health and wellbeing, and the role of community-based support services in the charity sector, demonstrable understanding of all relevant legislation for data protection and safeguarding and excellent organisational and workload management skills.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Closing date for receipt of applications is 20th April.
Interviews to be held on 23rd April at The Sadie Centre, Letchworth.
N.B. Please quote reference number 347 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

To make this vision a reality, we have a focused communications strategy to ensure the charity has the brand, reach and impact it needs to connect with unrepresented court users and engage supporters.

Who we're looking for

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for designing and iplementing volunteer training programmes, then we’re keen to hear from you.

We’re looking for a Training Project Lead to join our team on a 4-month contract. You’ll be leading on a project to improve our volunteer training programme, with a focus on supporting survivors of domestic abuse and incorporating a trauma-informed approach throughout the training package. 

The role

The Training Project Lead will be based in the service department, and you’ll be supported by the Head of Service Delivery. 

We’re open to applications from training professionals who are able to work remotely, and undertake some travel to our offices across England and Wales.

To apply, please send your CV and a cover letter about why you're the right person for the role via Charity Job.

Please note, that we have two roles advertised, both of which are short-term contracts and could be held by the same person, running the projects consecutively. You may wish to apply for both positions, and if that is the case please only complete one application, detailing clearly in the application that you are applying for both roles.

We are seeking an enthusiastic and service-minded IT Support Analyst to provide first- and second-line support across Samaritan’s Purse International (SPI) and the Billy Graham Evangelistic Association (BGEA). This is an excellent opportunity for a recent graduate or early-career professional looking to develop a strong foundation in IT within a Christian ministry context.

In this role, you will help ensure our staff are equipped with reliable, secure technology. As IT Support Analyst, you will support the setup, maintenance and day-to-day management of end-user technology across the organisation. You’ll work closely with colleagues across all departments and liaise with external technology partners to keep our systems running smoothly.

This is an entry-level role suited to someone with strong technical curiosity, a willingness to learn, and a desire to grow in IT support and operations.

Key Responsibilities:

· End-User Device Setup & Support

· Systems & Applications Support

· Collaboration & Communications

· Vendor & Service Coordination

· Asset & Access Management

· Learning & Development

Occupational Requirement

In accordance with the Equality Act of 2010 and due to the context of the role there is an ‘occupational requirement’ for the post holder to be an evangelical Christian. The job holder should be committed to the purpose of SPI and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

Creative Land Trust secures permanent affordable workspace in London for artists and creatives. We connect property developers, government authorities and studio providers forging valuable new collaborations, facilitating placemaking and actively participating in the development of policy in both the property and arts sectors.

Founded by the Mayor of London with expertise from Outset Contemporary Art Fund, and additional funding from Arts Council England and Bloomberg Philanthropies, we use our extensive knowledge of how the property and arts sectors interact to provide a way for donors, developers and investors to contribute to arts and culture at a systemic, infrastructure level.

We measure our impact in terms of community interaction, social benefit, wellbeing and employment; engaging expert studio providers for day-to-day management.

We are actively seeking funding from new donors and long-term partnerships with property owners that will lead to more stable space for arts and culture, improving the opportunities for creative practises to thrive and for communities to become more connected. In return we contribute to place making and community cohesion.

We are a small team with big ambitions seeking an experienced and motivated finance director who will work closely with the Chief Executive Officer and other members of the team to ensure that the Creative Land Trust works efficiently and effectively, making the best use of all its assets. The post holder will manage and have responsibility for the oversight of financial systems, reporting and analysis, as well as acting as Company Secretary and leading the delivery of good governance. This is a senior role and the post holder will have influence at trustee and team levels.

Following the growth of the Income Generation team Severn Hospice is expanding.

Severn Hospice is a much-loved local charity providing specialist care for people living with incurable illness, and we have a fantastic opportunity for a highly motivated and friendly individual who wants to make a real difference by raising funds for our caring services.

As Lottery Fundraiser, you’ll play a key role in a busy, ambitious and supportive team contributing to a vital income stream and community connection through our weekly lottery and seasonal raffles, with a focus on growing player participation, retention and engagement to maximise net contribution.  

With your strategic thinking and proactive approach, you will lead the development, coordination and delivery of campaigns to increase lottery and raffle participation, while identifying new opportunities to promote the sales of our celebration and wedding favours.

You’ll also have a good understanding of relevant regulation policies and codes of conduct, be comfortable in data management, and be able to work in accordance with the Gambling Act 2005.

Just like our care, our relationships with supporters are individual and with your great interpersonal skills and empathetic manner you will build relationships and strengthen our network of supporters through a variety of communications, including dealing directly with players on the phone.

Additionally, you will support and inspire a valued team of volunteers, using your leadership and mentoring skills to help them thrive as part of the lottery team.

Severn Hospice is such a rewarding place to work and if you’re a creative thinker with long-term vision and a passion supporting a local cause we’d love you to get in touch.

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Bullingdon. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.  

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 

This role is a fixed term role until May 2027 with the opportunity to be made permanent subject to contract renewal.

The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
?Interviews will be held on a rolling basis.

REF-227 635

Assistant Financial Accountant

West Midlands | Hybrid working | Competitive salary and excellent benefits

An exciting opportunity has arisen for two Assistant Financial Accountants to join a well-established public sector organisation, supporting the delivery of high-quality financial reporting, technical accounting and statutory returns. Sitting within a corporate finance team, these roles offer the chance to play a key part in the production of the statement of accounts and audit process, with opportunities to specialise in either VAT or capital accounting.

Working as part of a collaborative and forward-thinking finance function, you will gain exposure to a wide range of technical accounting areas while contributing to continuous improvement and strong financial governance.

What you’ll do

• Support the delivery of the annual statement of accounts, ensuring accuracy and compliance with statutory deadlines
• Lead on technical and capital accounting entries, applying relevant regulations and best practice
• Partner with stakeholders across the organisation to provide clear financial advice and insight
• Act as a key contact for internal and external audit, resolving queries efficiently
• Take ownership of balance sheet reconciliations, maintaining strong financial controls
• Develop financial models and support statutory returns, including VAT submissions
• Support and mentor junior team members within the finance function
• For the VAT-focused role, prepare and review VAT returns, ensuring accuracy and identifying discrepancies
• For the capital-focused role, maintain the fixed asset register, ensuring accurate classification and depreciation

What you’ll need

• AAT Level 4 or part-qualified with a recognised accounting body
• Experience working within a finance environment, ideally within the public sector
• Strong technical accounting knowledge with the ability to apply this in practice
• Experience using financial systems such as Oracle and advanced Excel skills
• Strong communication skills, with the ability to present financial information to non-finance stakeholders
• Exposure to VAT and or capital accounting would be advantageous

You will benefit from a flexible hybrid working pattern, generous annual leave entitlement, and the opportunity to develop specialist technical expertise within a supportive and progressive finance team.

About the company
This organisation is a large and diverse public sector body based in the West Midlands, serving a broad and vibrant community. With excellent transport links and a strong focus on community impact, it offers a rewarding environment where finance plays a key role in supporting essential services and long-term strategic objectives.

Applications are reviewed on a rolling basis, to avoid disappointment apply today!

Would you like to work for an organisation that makes a difference and improves lives every single day? The people who turn to us need our help to address the obstacles in their lives. In our 85 year history, we are the busiest we have ever been and people need our help. 

Citizens Advice Hammersmith and Fulham (CAHF) operates within a nationally recognised network, delivering a multi-channel service including face-to-face, telephone, and digital channels. CAHF is an award-winning, modern charity and a local Citizens Advice that provides free, independent, confidential, and impartial advice and information through multi-channel services. A team of paid staff and over 80 volunteers deliver generalist and specialist advice, campaigning, community projects and library services. 

About the role 

The Training & Volunteer Coordinator manages the administrative functions of volunteer recruitment, retention, and training, ensuring volunteers have a positive experience. 

Key duties involve leading recruitment (including publicity, processing applications, interviews, and IT onboarding) and maintaining accurate volunteer records for regular reporting to the Training & Development Manager and Senior Management Team. The role also assists the Training & Development Manager in monitoring the training and progression of all staffand volunteers via their learning and development plans. 

What we can offer you: 

We value our people and can offer a supportive culture within a high performing and award winning organisation. We are committed to being an inclusive employer and workplace to represent the diverse communities we serve. We are committed to increasing our diversity and whatever your background, we welcome your application. We offer an attractive remuneration package with excellent terms including: 

• Pension scheme 

• Healthy work/life balance 

• Generous holiday entitlement starting at 25 days per year ( in addition to bank holidays) and rising to 30 days with long service, pro-rata part-time 

• Access to 24/7 online wellbeing support 

• Learning, development and personal growth opportunities 

Closing Date: 08.00am Tuesday 21st April 2026 

Test & Interview Date: Week beginning 27th April 2026 

We reserve the right to close the applications earlier if suitable candidates are found, so we encourage early applications. 

Epic is looking for a Finance & Administration Officer to support the Operations Department of an international charity supporting high-impact non-profit organisations.

The Finance & Administration Officer will work under the leadership of the Director of Finance & Administration. 

This position will allow the successful candidate to acquire hands-on experience across payroll coordination, organisational operations, financial administration, and grantmaking support within a fast-growing international non-profit organisation. As a portion of the Epic team is based in Paris, a good working knowledge of French (spoken and written) is required.

This position will work with a deeply engaged team in an international environment. Given the versatile nature of the responsibilities and the small team size, candidates will need to demonstrate flexibility, adaptability, and the ability to take ownership while working independently.

Epic offers an enriching and agreeable work environment with opportunities for professional growth and network development. This is an exciting opportunity to join an innovative organisation that places social impact at the heart of its mission.

Responsibilities 

Financial & Grant Coordination

• Support Epic’s bi-annual grantmaking process, including but not limited to drafting and distributing grant agreements and archiving documentation.

• Manage the process of financial reporting from Epic’s portfolio organisations, coordinating with the Operations and Programs teams to verify compliance with Epic’s reporting requirements.

• Assist with administrative monitoring of supported organisations, including data collection and documentation management.

• Process invoices and reimbursements, maintaining accurate payment trackers and supporting financial operations.

• Collect, organise, and archive invoices and accounting documentation to ensure financial compliance and efficient record keeping.

• Initiate bank transfers in the absence of the responsible person.

• Review donation records in Salesforce, help reconcile them with the accounting records, and ensure supporting documentation is complete and properly archived.
   

HR admin & Payroll Management

• Maintain and update HR policies, including the Employee Handbook, ensuring compliance with labour laws and regulations in the UK and France.

• Manage employment contract administration for employees, interns, volunteers, and consultants or any other type of contracts across France and the UK, ensuring compliance with relevant legal frameworks.

• Manage payroll for France and the UK directly through the PayFit payroll platform, ensuring accuracy, timely processing, and compliance with local employment and tax regulations.

• Coordinate relationships with external benefits and training partners (e.g. healthcare providers, occupational health department (France), and training bodies.

• Support managers with recruitment and onboarding processes across teams (distributing screening questionnaires, preparing onboarding plans, coordinating onboarding logistics, etc.).

• Manage administrative onboarding and offboarding for employees, interns, and volunteers, ensuring a smooth and well-structured integration and offboarding process. 

• Help organize team trainings and monitor individual staff trainings.

• Manage and update workplace risk assessments.

• Help manage all other obligatory processes stipulated by the labour code.

Operations & Administrative Management

• Conduct research and manage procurement processes for administrative goods and services.

• Maintain office supplies, services, and operational inventory, ensuring timely procurement and efficient management.

• Support regulatory declarations and submissions to relevant authorities and institutional stakeholders.

• Contribute to the optimisation and streamlining of administrative and operational workflows.

Other Responsibilities

• Provide support on additional HR, financial, or operational projects as required.

• Any other task that may be requested in the scope of these general responsibilities.

Position Requirements

• Must have the right to work in the United Kingdom 

• Proven professional experience within a startup or small non-profit/charity environment, demonstrating the ability to operate effectively in a fast-evolving international organisation.

• Dynamic, open, and autonomous disposition 

• Strong organisational and project management skills with the ability to manage multiple priorities with an impeccable attention to detail

• Good knowledge of HR administration and employment practices in international or multi-country environments

• Excellent level of English and professional working proficiency in French (written and spoken). Please note that interviews will be conducted in both English and French. 

• Mastery of Google Suite and the Microsoft Office Suite. Experience with Salesforce or another CRM is also desired.

• Minimum of 4 years of relevant professional experience 

Contract Details

• Position based in London, UK.

• Contract type Permanent – Full-time

• Working hours: 40 hours per week

• Salary range: £32-37k / gross annual

• Position to fill as soon as possible.

Employee Benefits 

• Flexible Work Arrangements: Up to 2 days of teleworking per week.

• 5 weeks of paid holiday annually, not including bank holidays, with additional office closure between Christmas and New Year's. 

• Access to private healthcare coverage through our healthcare partner, BUPA, fully covered by Epic for the employee and 50% coverage for partner and/or dependents. 

• Retirement Savings Plan: Enrolling in a company-sponsored retirement savings plan with employer contributions 3%.

• £150 culture/sport allowance per year for all eligible staff on a permanent contract and who have successfully completed their trial period.

• Workplace Amenities: Access to modern workplace amenities: onsite cafes and snacks, and recreational facilities.

About Action for Pulmonary Fibrosis

Action for Pulmonary Fibrosis (APF) is the UK’s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive.

Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds – our team and volunteers aim to reflect the diverse communities we serve.

We have just launched an ambitious five-year strategy (2025–2030), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone.

Role purpose

The Senior Challenge Fundraising Officer will lead the delivery and growth of APF’s third-party and mass participation challenge events portfolio.

This role exists to significantly grow income and participation by managing end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship

Working closely with the Head of Fundraising and colleagues across Communications, Services and the Operations Team, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with APF.

Success in this role means more people fundraising for APF, raising more income and feeling valued, supported and inspired to stay connected to our mission.

Key Responsibilities

1. Grow participation in third party

• Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement.
• Develop and execute creative marketing strategies to boost participation and attract new event participants.
• Draft engaging promotional content that inspires and engages our supporters in collaboration with the Communications team.
• Promote third-party events proactively across relevant channels and networks.
• Work with the wider Fundraising team to improve and refine the stewardship journey for challenge participants to maximise the participant experience.
• Identify and pursue opportunities to grow participation in new and existing events.
• Attend key events as required, managing on-the day logistics and volunteer coordination.

2.  Community Product Development

• Work with Head of Fundraising to shape and improve APF’s fundraising offer and remote products.
• Test and refine new fundraising concepts that increase accessibility and broaden participation.
• Work collaboratively across teams to ensure our community fundraising products align with wider campaigns and strategic priorities.

3.  Income growth and fundraiser mpowerment

• Inspire participants to achieve ambitious fundraising targets through engaging, creative communications.
• Develop and enhance fundraising materials, including participant packs and digital resources to support our fundraisers.
• Use insight and sector trends to identify opportunities to boost event visibility and maximise fundraising efforts.
• Monitor fundraising performance to ensure we’re meeting targets and delivering strong ROI on our challenge activities.

4. Stewardship and re-engagement

• Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued.
• Create clear re-engagement plans to encourage repeat participation and long-term loyalty.
• Collaborate with wider Fundraising and Services teams to support acquisition and ensure our supporters have a smooth, high-quality supporter journey.
• Represent APF publicly when required, acting as a confident ambassador for the charity at events and in public settings.

5. Data, insight and compliance

• Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting.
• Monitor recruitment, participation, income and ROI to help inform future planning and improvements.
• Maintain up-to-date knowledge with GDPR regulations and compliance and ensure personal data is handled responsibly and securely.
• Work closely with the Governance and Operations Manager to ensure our fundraising activities are fully compliant with GDPR and the Code of Fundraising Practice.

How to apply

Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description.

First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.