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Learning and Development Facilitator
Location: Vauxhall
Salary: £28,210 per annum
Vacancy Type: Permanent, Full Time
Closing date: 26th May 2026
Are you an engaging trainer who can bring learning to life?
We’re looking for an engaging L&D Training Facilitator to join our team in London (This is a primarily remote role, with occasional travel required to visit services/sites as needed) on a full-time basis (35 hours per week). You’ll deliver high-quality, inclusive and impactful learning across the organisation, helping colleagues build the skills, confidence and knowledge needed to support clients effectively across a range of services.
You’ll work across virtual, hybrid and face-to-face settings, playing a key role in ensuring training is accessible, consistent and aligned with operational needs.
What you’ll be doing
What we’re looking for
Desirable
Qualifications
This is a chance to make a real impact through learning, supporting staff to develop the skills that directly improve outcomes for the people they work with.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:
To Apply
If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Prospectus is delighted to be supporting our client with the recruitment of an Operations and Grants Officer.
The organisation is a leading nonprofit consultancy that helps mission‑driven organisations scale their social and environmental impact. Working globally, they partner with charities, social enterprises and funders to design and implement effective strategies that enable proven solutions to grow sustainably and reach many more people. Through consultancy, training and structured programmes, our client supports organisations to strengthen their models, build the systems and capabilities needed for scale, and create long‑lasting change.
This role is available on a permanent and full-time basis. The salary is £32,000 per annum. This is a hybrid role where you will attend the Southwark office in London two days a week.
As the Operations and Grants Officer, you report to the Director of Finance and Operations and provide administrative support across the organisation. You will schedule meetings, manage calendars, coordinate travel, maintain software subscriptions, and support the Board of Trustees and Leadership Team. You will help plan and deliver key events, while working with external suppliers to ensure smooth delivery within budget. You will support with recruitment and onboarding processes. You will also manage key project documentation, maintain accurate filing, and update data using Salesforce CRM.
You will also support with grants administration, including gathering and checking due‑diligence materials, preparing approval packs, tracking deadlines, maintaining grant documentation, and contributing to the ongoing improvement of grant making systems and processes.
To be successful within this role, you will be a proactive individual, with strong organisational and time management abilities. You will have experience in managing administrative processes. You will have experience managing calendars, inboxes and scheduling. You will have proficiency in coordinating events and logistics. You will have excellent attention to detail for maintaining accurate records and managing workflows. You will have confidence using digital tools and systems and a willingness to learn new systems quickly. You will be a strong communicator who has experience liaising with a variety of stakeholders.
Experience working in the charity sector and/or in grant-making administration is desirable but not essential. Other desirable experience includes: familiarity with office management processes and procedures, experience using Salesforce or a similar CRM system, and experience in supporting the design and implementation of new processes and procedures.
To apply, please submit:
Application questions:
Please note, it is a 250 word limit per answer.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact George Cook at Prospectus.
About NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.
With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.
While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.
About the role
We are looking for a committed and skilled professional to join our Practice Team, supporting the delivery, consistency, and continuous improvement of our quality assurance processes.
In this role, you will play a key part in coordinating assessments and providing mentoring, guidance, and support to our practitioner workforce. You will help ensure that our quality standards are consistently met by using effective data analysis, maintaining robust quality assurance processes, and working closely with key teams across the organisation.
Through collaboration and a strong focus on learning and improvement, you will help drive high‑quality service delivery and promote best practice in working with parents.
Please see job description for further details on the role.
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
30 days annual leave (excluding Bank Holidays)
Pension matched up to 5%
Flexible working options to suit your lifestyle
Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
Cycle to work scheme to support sustainable commuting
Life Assurance for peace of mind
Free eye test for all staff, with further discounts
Blue Light discount car
We are the charity supporting people as they become parents. Here through pregnancy, birth, and early parenthood.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Executive
YES deliver mental health and wellbeing support to children and young people in the Wycombe area. This includes counselling, mentoring and sexual health support.
YES believes that all young people should have access to the mental health support they need, whenever they need it.
To enable this, we provide a range of early-intervention mental health support and wellbeing services for young people. All of our services are free and easy to access, and are open to any young people living, working, or studying, in High Wycombe and the surrounding areas.
We strive to consistently deliver services which are:
We are seeking a dynamic Fundraising Executive to lead on securing income from trusts and foundations. In this pivotal role, you will identify funding opportunities, craft compelling and persuasive applications, and build strong, lasting relationships with funders.
You will also play a key role in supporting wider fundraising activity, including developing corporate partnerships and exploring diverse income streams. Working closely with an experienced and supportive CEO, you will help drive the organisation’s long-term sustainability and growth.
Our organisation benefits from fantastic local support and is highly valued by the young people we serve. We are committed to sustaining our therapeutic services while expanding and diversifying our offer — including social groups for LGBTQ+ young people and mentoring programmes.
With the energy of a new CEO and a clear strategic plan, we are focused on delivering high-quality early intervention that nurtures and empowers young people to reach their full potential.
If you are an experienced fundraiser with a passion for making a meaningful difference, we would love to hear from you. Flexible work options.
#Fundraising Executive # Fundraising #Fundraising activities #Corporate Fundraising
YES believes that all young people should have access to the mental health support they need, whenever they need it.
The client requests no contact from agencies or media sales.
Hybrid with 1-2 days per week in London (Camberwell)
St Giles Trust is a national charity and a global leader in using lived experience to drive meaningful social change. For over 60 years, they have worked with people held back by poverty, exploitation, abuse, or the criminal justice system, supporting them to transform their lives and build a positive future. As a national organisation working across England and Wales with offices in London, Norwich, Cardiff, Leeds, Coventry and Wolverhampton, and with a turnover of around £17 million, they deliver life-changing services through three key pillars of work:
They have a proud 60-year history of helping people who have faced the toughest challenges in life; people who have been marginalised or held back by poverty, violence and exploitation, to build better futures for themselves and their families.
Their approach is informed by the people they serve. The majority of their team have lived experience of the issues their clients face. They have been there, they understand, and they use that insight every day to offer credible, compassionate, and life-changing support. Independent research has shown that for every £1 invested in St Giles’ work, society benefits by £10. That’s impact that transforms lives, families, and whole communities.
As they deliver their ambitious five-year strategy, they are determined to continue growing their reach, impact, and ability to change lives through empathy, trust and opportunity. In order to realise this ambition, they are seeking a new Chief Operating Officer.
Their new Chief Operating Officer will provide strategic leadership and operational management for Finance, IT, Governance and Safeguarding, Central Services (including property & facilities, Health and Safety and Office Management), Data Protection/Information Security, procurement and contract management. They will play a key role in supporting the CEO, Board, and Leadership Team to deliver the charity’s vision and strategic aims, with a primary emphasis on financial leadership.
The St Giles Trust are committed to providing equal opportunities for everyone. They acknowledge that people from certain backgrounds are under-represented within the third sector and are committed to doing what they can to correct this. They especially welcome applications from people with Lived Experience, as this perspective strengthens their services and keeps their work authentic, informed, and impactful.
To find out more, please visit our microsite via the Apply Button.
Closing date: 11:59pm Sunday 7th June 2026
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Are you a creative thinker with strong art direction skills and a passion for producing work that makes an impact? Join Shelter as a Creative (Art) and help shape bold, compelling campaigns that raise awareness and inspire action to end the housing emergency.
About the role
We’re looking for a Creative (Art) to join our award-winning in-house creative team. This is your chance to shape compelling campaigns that inspire action, drive awareness, and create a tangible impact. You’ll bring a unique blend of big ideas, strategic thinking, and hands-on art directional skills to ensure Shelter’s messages resonate powerfully across all platforms.
Role specifics
We’re looking for a talented Creative with a strong art direction background who can take ideas from concept through to high-quality final design. You’ll have experience delivering a wide range of creative work in a fast-paced environment, with excellent attention to detail and a strong understanding of brand guidelines. Confident using tools such as Photoshop, Illustrator and InDesign, you’ll create fresh, engaging concepts and polished visuals across print and digital, working to tight deadlines and supporting a variety of teams. You’ll also have a good eye for trends and visual craft, and be comfortable contributing to pitches, ensuring all work is impactful, on-brand and consistently delivered to a high standard.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
As our Creative (Art), you’ll be joining a friendly in-house, talented and dedicated team who’ve recently won In-house agency of the year at the Drum awards.
You’ll be collaborating with Social, Brand, Media and marketing teams to deliver creativity to highest standard across all areas of our communication.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
The role offers the chance to work across multiple sectors including arts, heritage, education, health, sport and community organisations, helping clients to develop fundraising strategies, secure funding and build sustainable income streams.
Alongside client work, you will play an active role within the wider Cause4 Development Team, contributing to research, organisational planning, training delivery and business development activity.
Unlike many in-house fundraising roles, this position offers broad exposure across a wide range of organisations, fundraising disciplines and consultancy projects, making it an excellent opportunity for someone looking to broaden their experience and develop their career within the charity or consultancy sectors.
This role could particularly suit:
An ambitious individual looking to build consultancy, fundraising and strategic development experience across a broad range of organisations.
Someone looking to step into their first consultancy or Development Manager role.
A fundraiser wanting broader experience across multiple organisations and income streams.
Someone currently working in the charity, arts, education or cultural sectors looking to transition into consultancy.
An existing manager looking to build their consultancy skills to fast track into more senior positions in the sector.
Team & Organisational Development
Contributing to Cause4's business development and growth activity.
Sharing knowledge, expertise and fundraising insight across the team.
Supporting the wider strategic and operational needs of the organisation.
Fundraising & Client Support
Supporting a portfolio of clients with fundraising strategy development and delivery.
Writing compelling funding applications, Cases for Support and donor-facing materials.
Supporting funding approaches to Trusts & Foundations, statutory funders, corporates and individual donors.
Conducting research into prospective funders, partners and opportunities.
Supporting the development and delivery of fundraising events and engagement activities.
Building positive relationships with clients, funders and wider stakeholders.
Supporting the delivery of fundraising training and wider Cause4 programmes.
Research & Consultancy
Producing high-quality research, reports and briefing papers.
Supporting the development of programme ideas, evaluation frameworks and measurable outcomes.
Contributing strategic thinking to fundraising campaigns and organisational development projects.
Supporting wider consultancy and innovation work across the organisation.
We are particularly interested in candidates who are ambitious, adaptable and keen to grow within a consultancy environment.
We are looking for:
Experience within a charity, fundraising, arts, education or consultancy environment.
Strong written communication skills and the ability to produce high-quality written material.
An interest in fundraising, philanthropy and organisational development.
Strong research and analytical skills with excellent attention to detail.
The ability to manage multiple priorities and deadlines effectively.
Confidence working with a range of stakeholders and building professional relationships.
Strategic thinking and problem-solving skills.
Strong organisational and coordination skills.
Experience using Zoom or Teams.
Experience across fundraising or income generation is desirable, but we are equally interested in candidates with strong transferable skills and the ambition to develop into a client-facing consultancy role.
To apply, please send your CV, a Cover Letter or Cover Video (no more than 2 pages/video application no longer than three minutes), to Ben Wilson, Director of Development and Enterprise.
Please include with your application a completed equal opportunity form, downloadable on our website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Peabody is looking for a dedicated Team Manager to join our Outreach service where you’ll lead and inspire a team providing essential support to some of the most vulnerable people in our communities. If you’re a motivating leader with a strong sense of purpose, this could be the perfect next step in your career.
Your leadership will drive a culture of compassion, consistency and excellence, ensuring your team has everything they need to deliver meaningful, high‑quality support. This is an opportunity to shape a service that transforms lives empowering customers to maintain their tenancies, build independence, and feel connected.
This role is to cover and support the Castle Point, Rochford and Brentwood Outreach team, with base location either in our Pitsea or Colchester office.
About the role
The Outreach service supports individuals with long‑term or complex needs to live safely and independently within the community. As the Outreach Team Manager, you’ll guide the team’s day‑to‑day operations, oversee casework, strengthen partnerships, and champion continuous improvement.You’ll work closely with partner agencies, internal colleagues and community organisations to make sure customers get the right support at the right time.
This is a meaningful, people‑focused role where you’ll directly shape how support is delivered and see the impact of your work every day.
What you’ll do
What you’ll need
Why Join Us?
When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included, and empowered.
What we offer:
Please read before applying:
This role requires an Enhanced DBS check and participation in an on-call rota, which will require occasionally to work unsociable hours to meet the needs of the service.
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Closing date: 19th May 2026 at midnight. Interviews will take place at our Pitsea office no later than 26th May 2026.
Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.
Missing People is the only UK charity dedicated to reconnecting missing people and their loved ones.
Location(s)
This position is open to candidates currently based in Scotland, in line with the role’s operational requirements. The role is home-based with in person attendance to our ‘All Staff Days’ in London (5 per year), team meetings (roughly 6 meetings per year) and occasional travel to other meetings and Westminster as required. Where possible, these are combined with an overnight stay.
London office: AdviceUK, 83 Victoria Street, London, SW1H 0HW
Job Title: Policy and External Affairs Manager (Scotland)
Employment Type: Part-time
Reporting to: Head of Policy, Programmes and Media
Pay scale: £40,000 - £42,500 Full time equivalent (Actual salary £32,000-34,000)
Interview: In person interviews will take place on Friday 29th May at our London office
Working hours: 28 hours per week (4 days/0.8) within normal operating hours. Flexible working arrangements will be considered. (Normal operating hours are 8.00am - 6.30pm, Monday – Friday.) Lunch & other breaks are unpaid.
Special conditions: Some evening and weekend work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required which may entail some overnight stays.
We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups.
CHARITY OVERVIEW
Since 1979, AdviceUK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice.
We are both a membership body and charity. We support our 700+ members (109 of which are located in Scotland) to provide advice to around 2 million people every year. We are working towards a world in which every individual, regardless of means, is able to access the advice they need to exercise their rights and deal with any legal and social welfare challenges they may face.
JOB PURPOSE
To set up and manage our policy and public affairs activities in Scotland ensuring AdviceUK has a strong voice, so we can secure policy change to benefit organisations delivering advice and the communities they serve. The post holder will be responsible for establishing AdviceUK’s first policy and influencing strategy for Scotland, including through developing policy solutions informed by strong evidence and rooted in member experience, and leading effective political and stakeholder engagement which will influence change. They will work closely with colleagues across the UK to join up policy, influencing and communications work.
KEY TASKS AND RESPONSIBILITIES
1.Strategy
1.1 Develop AdviceUK’s first policy and influencing strategy for Scotland, through consultation with members and stakeholders and analysis of the landscape and opportunities in Scottish policy making.
1.2 Put plans in place to roll out a specific programme of proactive and reactive policy work to further AdviceUK’s strategic aims in Scotland and represent the voices of Scottish members.
1.3 Devise measures to monitor the impact of our policy and influencing work in Scotland and report back to staff, trustees, members and stakeholders about the difference we are making.
2.Policy development
2.1 Collaborate with AdviceUK members, partners, sector stakeholders and
beneficiaries to develop clear, concise and authoritative policy positions on key issues.
2.2 Produce high-quality, well-argued policy materials based on data and evidence, including reports, select committee responses, evidence statements, briefings and responses to Scottish Government consultations.
2.3 Provide policy input for media statements, press releases and social media posts relating to Scotland, which are managed by the Press Officer and Digital Marketing Officer.
2.4 Develop an expert knowledge of policy issues affecting Advice UK members, keep up to date on the political and legislative environment and identify opportunities to use these to further Advice UK’s strategic objectives.
2.5 Represent AdviceUK at policy and/or sector meetings and events.
3. Public affairs
3.1 Roll out a programme of public affairs work including Scottish parliamentary engagement to promote AdviceUK’s strategic priorities.
3.2 Build and maintain effective relationships with stakeholders across the Scottish Government and parliament, local and decision makers, non-governmental bodies and other relevant stakeholders.
3.3 Champion an evidence based approach to all Advice UK’s advocacy and external relations work, drawing on research and member insight to inform our campaign messages.
3.4 Ensure regular opportunities for Advice UK members in Scotland to feed into our public affairs and advocacy work, and regular communications on our impact, to demonstrate how we amplify their voice.
3.5 Monitor and evaluate public affairs work, including collecting relevant metrics, to report back on our success and inform future campaigns.
4. Research and data
4.1 Work with Policy, Programme and Media (PPM) colleagues as well as the wider AdviceUK team to develop the evidence base needed to inform our policy and campaigns work in Scotland.
4.2 Work with the Research and Policy Analyst to carry out analysis that identifies emerging trends in the Scottish advice world and use this to provide evidence-based policy briefings and specific policy solutions.
5. General duties
5.1 Ensure you effectively communicate Advice UK’s vision, mission and objectives to staff, members and external stakeholders.
5.2 Ensure you demonstrate Advice UK’s values and behaviours in all aspects of your work
5.3 Build and maintain positive relationships with key stakeholders including staff trustees; members, partners and suppliers
5.4 With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training
5.5 Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels and, where possible, attending member and other relevant events. With the agreement of you line manager, ensure you make time to speak to members and visit their services.
5.6 Adhere at all times to Advice UK’s policies and procedures
5.7 Carry out any reasonable duties compatible with the post assigned by your line manager
Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients.
The client requests no contact from agencies or media sales.
Fundraising Manager — Thrive (Community Council for Somerset) £35,000–£40,000 | Hybrid / Somerset | Permanent | 35 hrs (flexible)
Thrive has been at the heart of Somerset's communities for 100 years. Village agents supporting isolated older people. Diverse communities programmes. Fuel poverty campaigns. Real, local, human work — delivered across every corner of the county.
This centenary year, Thrive is building its next chapter. A new chief executive has reset the strategic direction. Community energy is building. And the organisation has made a clear decision: it wants a sustainable fundraising base that isn't dependent on statutory contracts alone.
This role is the cornerstone of that ambition.
This isn't a maintenance hire. It's a builder's role.
The Fundraising Manager will lead across community fundraising, individual giving and trusts and foundations — with community and individual giving as the primary focus. The tools are in place. The mission is compelling. The stories are extraordinary. Thrive already has the reach, the relationships and the centenary momentum. What's missing is the right person to build the pipeline and turn that momentum into lasting income.
The target: 2,000 active supporters by year end, with a clear pathway to converting them into regular givers over time.
What you'll be doing:
What we're looking for:
What Thrive offers:
This role will suit you if:
You want to be a Head of Fundraising one day. You're frustrated by being siloed. You want breadth, autonomy and the chance to build something that matters — in a place where the mission is real and the communities are real.
This role is being recruited exclusively through Raise + Recruit, an independent not-for-profit executive search adviser. All enquiries are handled in complete confidence.
For a confidential conversation, contact John Austin — no obligation, no lengthy application process at this stage.
Review the full pack here https://thrive-candidate-brief.vercel.app/
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced Manager looking for a values‑driven leadership role with real social impact?
Can you:
Do you have:
Why join Almshouse Association:
If you feel you have relevant skills and experience, please submit your CV and supporting statement via the Charisma Charity Recruitment website.
Closing date for applications: 26th May 2026
Please note that applications will be reviewed as they are received, we therefore encourage early applications as we may progress candidates to interview before the application deadline.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.
Almshouses to be recognised as the exemplar model of community housing
Residential Scheme Manager
Nottingham, NG2 6BY
£27,972.00 per annum
Permanent, Full Time (36.25 hours per week)
In our Residential Scheme Manager role, you’ll be managing our Scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community.
As a Residential Scheme Manager, you will be required to live on-site, offering a unique opportunity to reside within the community you support. Accommodation is provided in a 2-bedroom bungalow at the Scheme. A separate on-site office at the Scheme will be provided for work-related duties.
Salary: Up to £27,000 per annum
Contract: Permanent ¦ Full-Time
⏰Your week: 36.25 (Monday - Friday 8.30am - 4.45pm with 1 hour lunch unpaid)
Location: Marlborough Court – Nottingham, NG2 6BY
✨Snapshot of your role
· Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained.
· Oversee the welfare of our residents that will enable them to live independently, whilst also providing a calm and attentive response in the event of an emergency.
· Take on the management of service delivery, with particular attention to housing management and maintenance issues.
· Engaging residents and developing a tight knit community spirit through the facilitation of regular social events and activities.
· Working independently as a lone worker with support from colleagues and management.
What we’re looking for
· Customer focused background with the ability to actively listen to customers and seek win/win solutions
· High level of commitment to providing efficient and caring services to our customers.
· Basic digital skills (Microsoft Office etc)
· Excellent communication skills (verbal and written communication) and the ability to negotiate and influence where appropriate.
· Previous experience in being able to resolve conflict and remain impartial and professional.
A full UK driving license and access to a vehicle is essential for this role to visit our customers.
Please read the attached Job Description before applying so you get the full scope of the role.
Closing: 22nd May 2026
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
About the Mercury
The Mercury creates and shares stories that are exhilarating, revelatory and relevant. Through the reinvention of classic texts and the creation of bold, new writing, we believe that the transformative power of theatre can enrich the lives of our community.
The Mercury is a significant regional developer of new talent, working with a range of partners across the arts, education and creative industries to deliver a studio programme and a learning, participation and professional development programme aimed at nurturing the next generation of theatre makers.
Everything we do is driven by our values of quality, innovation, diversity, and connection.
About your new role
Are you passionate about data and how it can inform decision-making? We’re looking for an Audience and Insights Manager, who loves connecting people with a range of shows and activities that will enrich their lives.
This new role will be instrumental in ensuring our audiences are placed at the centre of our planning, by using their information effectively to share with them the Mercury’s vision, communicate our work, and promote our organisational values.
You will help develop a 3-year audience development strategy; create, manage and deliver audience engagement campaigns; analyse data and recommend segmentation and audience profiles; help the team interpreting post-show data to inform future campaigns; help in the creation of a community ambassadors scheme, and much more.
If you are creative in your approach to build, engage and retain audiences, we want to hear from you!
To find out more, download the candidate pack.
Applications close at 10:00am on Tuesday 19 May 2026. Interviews will take place on Tuesday 2 June 2026.
We believe that the transformative power of theatre can enrich the lives of our community. We are Colchester. We are for everyone.



The client requests no contact from agencies or media sales.
Salary: Grade 3 - £32,585 per annum
Location: Norwich
Hours: Part time – 21 per week - flexible working pattern
Contract: Fixed term until 31st March 2030 - subject to possible contract extension
Interviews: Week commencing 8th June 2026
Closing date: Wednesday 27th May 2026 at 11:30pm
Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire and proven ability to help them share their feedback, stories and experiences, so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Norfolk Hub.
About the role
Everything you do will have the aim of ensuring that people with lived experience have their say over the help they receive and have the opportunity to shape housing and homelessness services.
You will plan and deliver a variety of involvement activities around Norfolk, working closely with the Shelter team and wider partners as part of the Norfolk Homelessness Solutions Forum. This will include recruiting, training and inducting people to be part of lived experience activities, supporting Shelter colleagues to put people with lived experience at the heart of their work. You will ensure that there are regular opportunities for feedback and that any wellbeing and safeguarding concerns are managed in line with Shelter’s processes.
About you
You will need experience of facilitating involvement groups and other activities to support and involve people with lived experience in Shelter’s work. You have a strong understanding of how lived experience of housing issues can impact a person and so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running at once is important as well.
You will have a flair for developing successful relationships with colleagues across an organisation, as well as external local organisations and partners. Also, you have some experience of presenting information verbally and in writing and IT literacy including case management systems and Microsoft Office.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the project
The aim of the Norfolk Homelessness Solution Forum is to bring about system change for homelessness support in Norfolk, by ensuring that the people’s views are transferred into policies and practices that truly support and serve the community. The Forum helps with the sharing of best practice, identifying service gaps and developing strategy to reduce homelessness and rough sleeping.
About the Team
We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across Norfolk in community settings. We work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice.We also deliver housing right awareness sessions to empower local communities to take action on housing issues.
How to Apply
Please click ‘Apply for Job’ on the advert. You are required to submit a behaviour-based application with responses to the five points in the ‘About you’ section of the job description of no more than 350 words each. These will be labelled as Knowledge, Skills and Experience on the application form. Please provide specific examples following the STAR format:
You will also be asked to demonstrate how you meet the behaviours below:
•We prioritise diversity and have an inclusive and open mindset
•We create change and align behind our strategy
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.