Social welfare jobs
Do you want to work for a dynamic, creative, fast-paced charity?
At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.
Finance Director
The ideal candidate
We seek a finance leader driven by values, with extensive experience directing finance operations and delivering top-tier financial planning, reporting, and governance. This role requires strong technical accounting abilities, exceptional communication skills, and the talent to explain complex concepts to diverse audiences.
You should be a collaborative, inclusive leader who excels at developing team members, managing risks, negotiating effectively, and guiding the organisation through periods of change. Most importantly, you must be committed to Action Together’s mission of social justice, equity, and community empowerment.
The role
The Finance Director will play a pivotal role in ensuring Action Together remains financially robust, sustainable, and compliant as a charity and employer. As a key member of the Senior Leadership Team, you will partner closely with the CEO and Board to shape a resilient business model, strengthen financial governance, and provide strategic direction that supports our mission and values.
You will lead and develop a high performing finance function, oversee annual budgeting and long‑term financial planning, and ensure high‑quality financial insight is available to the CEO, SLT and Board. The Finance Director has responsibility for the production of monthly accounts package, annual audit and statutory accounts, risk management, payroll assurance, investment strategy, and organisational compliance with Companies House, the Charity Commission, and all financial governance requirements.
You will play an integral role in supporting strong governance, working closely with the Treasurer and Board to provide clear, timely, and insightful financial performance updates, forecasts, and risk assessments.
You will also work with the Treasurer to shape investment strategy, strengthen financial controls, and uphold governance across all statutory, regulatory, and organisational requirements
Equality , Diversity and Inclusion
At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:
- A disabled person and/or
- A member of a community experiencing racial inequality
Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.
Right to work
We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK
Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.
To strengthen the Voluntary, Community, Faith and Social Enterprise sector. To enable positive social change and promote social justice.
The client requests no contact from agencies or media sales.
Do you want to work for a dynamic, creative, fast-paced charity?
At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.
Operations Director
The ideal candidate
We are looking for a values‑driven operational leader with significant experience in senior operations, systems, or transformation roles. You will bring strong technical capability in designing and embedding systems and processes, excellent analytical skills, and the ability to produce high‑quality management information for senior leaders and Boards.
You will be an influential communicator who can lead through change, build strong relationships across the organisation, and support others to work in consistent, effective, and collaborative ways. With a strong grasp of governance, risk, compliance, and organisational assurance, you will balance strategic vision with hands‑on delivery. Above all, you will share Action Together’s commitment to social justice, equity, and strengthening people, places, and partnerships
The role
The Operations Director will lead the development, optimisation, and continuous improvement of Action Together’s systems, processes, and organisational infrastructure. Working as part of the Senior Leadership Team, you will co-design, develop, and maintain internal systems and processes that enhance operational delivery and organisational efficiency, ensuring they are fully embedded into day-to-day use with clear ownership, guidance, and effective performance monitoring.
You will oversee core central functions including HR, Communications and Impact, Data Protection and Information Management, and Health & Safety. You will play a key role in internal digital transformation, policy development, risk management, and organisational compliance. You will produce high‑quality management information that supports strategic decision‑making, work closely with Locality Directors to standardise and enhance delivery models. In addition, with reference to our constitution and Scheme of Delegation you will be responsible for supporting governance at Board meetings, and the AGM.
Equality, Diversity and Inclusion
At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:
- A disabled person and/or
- A member of a community experiencing racial inequality
Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.
Right to work
We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK
Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.
To strengthen the Voluntary, Community, Faith and Social Enterprise sector. To enable positive social change and promote social justice.
The client requests no contact from agencies or media sales.
High Trees are seeking a new team member to provide communications and engagement support to the organisation. You will be joining us at an exciting time as High Trees continues to grow the reach and scale of our reach and impact. This is an exciting opportunity for a creative and proactive individual to work within a small, collaborative and dynamic team in a communications role. You will be passionate about ensuring that the voices of the communities that we work with remain at the heart of what we do and how we do it.
This role is central to supporting the Senior Communications Officer in the day-to-day running of their service. You will be responsible for producing impactful marketing and communications content, providing coordination support for events and activities, and doing outreach to ensure local communities are aware of our services. You will also be proactive, keeping abreast of developments and opportunities in the sector to raise the profile of our work. You will be highly organised and detail-focused, a compelling communicator, and confident to take initiative.
Collaboration with colleagues is an essential part of this role and you will enjoy working with others and be a valued partner, peer and colleague. You will need to be highly responsive to the needs of colleagues, service users, partners, and be able to provide practical solutions for a range of situations. This is an entry-level post, and you will be encouraged and supported to grow and develop your skills and expertise in Communications.
Employee benefits
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35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
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Enhanced maternity/paternity/adoption leave after 2 years’ service
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Save money off a new bike with the Cycle to Work scheme
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Up to 7% contribution to the staff pension scheme
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24/7 Employee Support Line
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Clear pay structure with yearly increments (based on performance)
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Annual Staff away day
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Premium eye-care vouchers through Specsavers and season ticket loans
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Regular team lunches and generous supplies of office breakfast and snacks!
Connecting with people and communities to strengthen skills and build stronger voices.



The client requests no contact from agencies or media sales.
Specialist Behaviour Support Worker
We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Learning Disabilities Service. No personal care or experience required, just the right values.
£28,808.00 per annum, working 40 hours per week.
Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Your role will include:
- Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open up new opportunities for the customer.
- Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating.
- Supporting the customer in their sensory routine, trialling and testing new sensory experiences.
- Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them in a person-centred way.
- Supporting the customer to manage their anxieties, using Positive Behaviour Support and Autism-specific approaches.
About you:
- Enjoys social interaction and the company of others, joins in with the hobbies and interests of the customer and can facilitate connections with new people and places.
- Has a reasonable level of physical fitness and is able / likes to participate in active pursuits such as running.
What you'll bring:
Essential:
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities
Driving licence and a willingness to drive as part of support duties.
Desirable:
- Experience of engaging vulnerable people with complex needs in meaningful activities.
About us:
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Making The Leap seeks to appoint a dynamic Educational Partnerships Manager to play a pivotal role in securing, growing, and nurturing partnerships with schools across the UK. Reporting to the Head of Educational Partnerships, the successful candidate will drive engagement with schools, teachers, and senior leaders to expand the reach and impact of Making The Leap’s programmes. This role focuses on building strong, strategic relationships with education providers while maintaining links with community organisations, colleges, universities, and corporate partners to promote MTL’s services and mission.
Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.
The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing inequality.
The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and The Social Mobility List.
Our vision is that every young person has a chance to succeed, and every employer will have a part to play.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Specialist Behavioural Support Worker to join a dedicated service supporting individuals with learning disabilities and behavioural needs.
This is a highly rewarding, hands-on role where you will provide person-centred support, helping people build independence, develop life skills, and live fulfilling, meaningful lives within the community.
About the Role
As a Specialist Behavioural Support Worker, you will work closely with individuals who may present behaviours of concern, autism, or complex learning disabilities. The role focuses on promoting wellbeing, encouraging positive outcomes, and supporting people to engage with activities they enjoy.
You will build trusting relationships, provide practical and emotional support, and work collaboratively with professionals and stakeholders to ensure safe, consistent, and high-quality support.
Key Responsibilities
- Support individuals to live active, fulfilling, and person-centred lives
- Encourage participation in hobbies, activities, and community engagement
- Provide respectful, dignified personal care where required
- Promote independence, confidence, and life skills development
- Monitor wellbeing and report any welfare or safeguarding concerns
- Work collaboratively with multidisciplinary teams and external professionals
- Consistently review and support progress towards individual goals
This role involves shift work and sleep-in duties.
About You
We are seeking someone who is warm, calm under pressure, and genuinely motivated to support others. You should be confident in supporting individuals with complex behavioural needs.
You will ideally be someone who:
- Enjoys meaningful interaction and relationship-building
- Demonstrates patience, empathy, and emotional resilience
- Is confident, proactive, and able to take positive risks
- Is comfortable participating in activities and community-based support
Requirements
- NVQ Level 2 (or equivalent) in Health & Social Care or related field
- Experience supporting individuals with learning disabilities, autism, or behaviours of concern
- Full UK driving licence and willingness to drive as part of duties
- Experience supporting individuals with complex or high-support needs
- Background in community-based or activity-focused support
- Knowledge of safeguarding and positive behaviour approaches
If you are compassionate, resilient, and motivated by making a real difference, we would love to hear from you.
Placing Talent. Creating Impact. Giving Back



Job Description
Lead research and policy projects
You will lead our Research and Policy team and manage our research experts. This will include leading on existing and new projects from concept design to funder reporting, as well as conducting research in different areas of economic and social policy like social security, pensions, VAWG, labour market, social care, etc.
Maintain and forge external partnerships
You will maintain, identify and forge new collaborations with academics, feminist organisations and economics think tanks.
Represent WBG at external events and to the media
You will represent WBG in meetings with key stakeholders and speak at external events. You will also be a spokesperson for the press, radio and broadcast TV to promote WBG’s research and analysis.
Contribute to our advocacy strategy
You will work closely with our Communications and Public Affairs team to ensure our research outputs are relevant to our advocacy goals and that they are accessible to a wide range of audiences, including policymakers, politicians, journalists, and feminist campaigning organisations.
Supervise our research and policy support programme
In collaboration with our Head of Training and Capacity Building you will expand our programme of research and policy support for grassroots organisations in the UK and internationally.
Manage a team and support its members
You will be leading not only projects but also people. You will have experience of supporting, motivating and leading a team of people and supporting them to develop new skills and grow in their careers. This includes staff members and paid interns.
Hours: 30 hours per week. We operate a shorter working week with 30 hours the equivalent of full time. We are happy to consider a secondment role and/or flexible working arrangements. Some out of hours working will be required for which TOIL will be given.
Location: Must be resident in the UK with the right to work in the UK. Post is hybrid with requirement to be in the office at least once a week. Office is in Vauxhall, London.
Duration: 10-month fixed-term contract.
Line management: Reports to the Director, manages three staff members and any paid interns working in the Research and Policy team.
Start date: Late May 2026
Interviews will be held on w/c 13 April 2026.
The client requests no contact from agencies or media sales.
Benefits
- Flexible working arrangements
- 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
- Strong commitment to professional development with a dedicated training budget
- Annual performance and pay progression reviews
- Up to 5% pension contribution
- Cycle to work scheme
- Employee Assistance Programme offering access to free therapy
- Work phone and laptop
- A supportive and inclusive culture with regular team social events
- Scope to take real ownership in a fast-growing charity
Personal development programme:
- You will have a line manager dedicated to growing your strengths and supporting your professional skills development
- You can work with your manager to set your own objectives within the scope of the job description
- You will have a dedicated buddy within the team
- You will take part in external and internal training to help grow your knowledge and skills
Please note that care-experienced applicants who meet the essential criteria will be guaranteed an interview. We are actively trying to increase the diversity of our team and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion.
We’re on the hunt for a Programme Manager to join us at this exciting stage of Settle’s development. Over the next few years, we hope to grow the number of young people we are working with and develop new services to support young people with a range of support needs.
The Programme Manager will report to our COO. You’ll be managing a team of Settle Coaches working on the frontline, delivering one-to-one sessions with care-experienced young people across London. You’ll use your skills to ensure that the Settle Programme is the best it can be, coach our frontline teams and ensure high quality delivery is maintained for the young people we work with.
You will work with our COO and wider Programme Management team to deliver and develop our safeguarding practice and ensure that the frontline perspective and young people’s experiences are embedded across the organisation. You’ll manage existing referral partnerships and help develop new partnerships as and when needed, as well as share best practice with the partners you manage. You will also have the opportunity to be involved in strategic projects across the organisation.
Our vision is a 21st century Britain where no young person is homeless and all young people get a fair chance at doing well.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.
We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.
Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers.
Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives.
Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments.
Our experienced, specialist youth workers engage with and support young people, aiming to support them with their needs in hospital and post-discharge. We often meet young people at a moment of change and work with them to find a positive way forward.
We provide long-term, holistic support. We consider every aspect of a young person’s life and build support around them.
About the Mental Health Youth Work Service Pilot
The prevalence of reported mental health challenges in children and young people living in England have been increasing. In addition, research tells us that children and young people facing such challenges with their mental health are more likely to self-harm. For some children and young people, A&E Departments may be a first point of contact with healthcare services following self-harm. While in recent years the number of attendances by children and young people for mental health needs and/or self-harm have stabilised, there was a sharp increase in attendances following the pandemic. For children and young people who have gone to A&E for support with their mental health, such as following self-harm, waiting a long time in A&E can be hard. A&E Departments are often very busy and loud places and there is not always access to secluded space for those who have gone to A&E when experiencing difficulties with their mental health.
Children and young people who are also neurodiverse may find the environment particularly challenging and overstimulating while they are waiting to access care and support. This pilot aims to strengthen the offer of support to young people aged 11-18 in A&E, and also consider the wider social and emotional wellbeing needs of those individuals whilst in that environment and following discharge by ensuring there is follow up support for a variety of services.
The Mental Health Youth Work Service model has been informed by young people with experience of hospital attendances after self-harming, and their feedback has been used to shape the care we aim to deliver.
The service runs across two hospital sites in London: King’s College Hospital and Queen Elizabeth Hospital. There will be a team consisting of one Senior Youth Worker and a Youth Worker embedded in each site.
Job Description
Where you fit in
This is an exciting new service working in partnership with King’s College Hospital Accident and Emergency Department. The project is a pilot that aims to provide specialist Youth Work support for young people presenting to a hospital because of their mental health, and specifically where they attend because of self-harm.
The Senior Youth Worker will lead on the Mental Health Youth Work service embedded within the A&E department. This will involve line management responsibilities for the Mental Health Youth Worker, partnership working to build relationships both internally within the hospital and externally in the local community, and with both statutory and non-statutory partners.
The Senior Youth worker will be expected to support and build trusting relationships with young people who present with acute needs and are often in a crisis. They will manage a caseload of their own, with contact taking place both in the hospital and post-discharge in the community.
The Senior Youth Worker will ensure the integration of the service at their respective hospital A&E department, and work alongside the Team Leader in reporting, monitoring and evaluation requirements
Main Duties & Accountabilities
• Lead the delivery of the Mental Health Youth Work service for young people aged 11-18 who attend the A&E department. Ensure that all young people are assessed holistically and care plans are tailored, trauma-informed and empowering, with the aim of reducing further harm.
• Line manage the Mental Health Youth Worker, providing guidance and direction through regular contact and meetings, case allocation, caseload oversight and one-to-one supervision, both formally and informally.
• In collaboration with the other Senior Youth Worker, provide overall support to the team to develop and improve skills, including assessment and recording, to ensure that Redthread’s model of intervention is delivered consistently.
• Promote high levels of wellbeing for staff members who are working with young people who have experienced acute and chronic mental health challenges
• Hold a caseload and work with young people with often complex needs, in a range of settings, including in A&E, in the community, face-to-face and virtually where required, and promote their personal, educational, health and social development through all interactions
• Assist with the on-going development of the service model to ensure that young people and other stakeholders gain the maximum benefit from Redthread’s interventions
• Along with the team, tailor and design youth work resources that are specific to the young people we are working with
• Contribute to the training programme that Redthread provides for hospital staff, including informal microteaching and more formal presentations.
• With support from the Team Leader, maintain strong working relationships within the Hospital, and NHS staff ensuring that Redthread youth workers are fully embedded in the health setting and are working with clinical staff to deliver a service that meets the needs of young people, including promoting the service within the hospital and attending appropriate internal meetings
• Assist in building and maintaining strong working relationships with Redthread stakeholders, project partners and with other agencies working with young people and to represent Redthread at external meetings as required.
• Ensure that as a team, you are proactive in researching and networking with other organisations working with young people in the area served by the hospital to ensure that the Youth Workers have a good knowledge of other services and projects that may be of interest to the young people we work with or appropriate for us to refer to.
• Attend multi-disciplinary team meetings in hospital, working with ED staff and CAMHS teams to support and safeguard young people
• Maintain a good level of professional knowledge of the issues affecting young people, particularly related to their mental health needs and self harm.
• In all areas of the work, apply an in-depth understanding of safeguarding responsibilities when working with children and young people, and provide guidance to your team members that adheres to Redthread’s Safeguarding policy and procedures and safeguarding policies of respective NHS Trusts.
• Ensure information resources such as client forms, databases and contact files are kept fully up-to-date and secure, in line with GDPR, the Data Protection Act and our Confidentiality Policy and Consent Policy. Maintain high-quality recording of interventions with young people on our database, Salesforce, in line with Redthread’s best-practice requirements. (Training will be provided.)
• Collect and record evidence of project outcomes and young people’s achievements, to ensure the completion of monitoring forms and project progress reports as required.
• Work as part of a team to continue to develop the programme’s monitoring and evaluation in order to facilitate internal reflection and learning, and to demonstrate its effectiveness and impact to external stakeholders.
• To ensure that the Youth Worker accurately captures and records data on the CRM system. To ensure that it can be used to identify trends and provide insights. To use these insights and trends to shape service delivery and share information with partners.
• With support from the Team Leader and oversight from the Service Manager, produce monthly and quarterly reports as required by funders and to inform leaders of the operational performance of the organisation.
QUALIFICATIONS
Essential:
Relevant level 3 or 4 qualification in health & wellbeing, youth provision or similar or demonstrable equivalent experience
Desirable:
A degree-level qualification in social work, youth work, social science, education or another relevant field
Qualifications in counselling and/or mental health first aid for young people
KNOWLEDGE
Essential
• A thorough knowledge and understanding of the physical, social and emotional developmental needs of young people • Understanding of the issues faced by young people living in inner city areas • An awareness of child protection and safeguarding issues and knowledge of current best practice within the youth work sector • Knowledge of Mental Health systems and processes and the function of statutory services such as CAMHS • Knowledge of the specific needs of young people who self harm • A knowledge of best practice in case recording
Desirable
• Knowledge of capacity and consent issues including Gillick competence • Knowledge of solution-focused brief therapy tools or a similar counselling methodology. • Knowledge of psycho-education tools appropriate to share with children and young people who also may be neurodivergent • Knowledge of health inequalities and how these can affect different groups/individuals
EXPERIENCE
Essential
Significant professional experience of working with vulnerable young people in a range of activities and settings • Experience working with young people in a health and well-being context, especially with young people experiencing mental health challenges • Experience of working within a multidisciplinary team • Experience of leading and managing a project to enable growth and continuity • Experience in developing and maintaining excellent relationships with partner organisations • Experience in planning and delivering training
Desirable
• Experience of working in a London borough • Experience in leading, managing, supporting, and motivating a team in their work • Experiencing of developing a project’s processes, procedures, and policies • Experience of monitoring and evaluation systems to measure programme impact
SKILLS & ABILITIES
Essential
• Resilient and reflective • Well-developed verbal and written communication skills and an ability to interact young people on a one-to-one basis within a range of contexts • Ability to plan and manage own workload • Accurate data entry and record keeping and monitoring processes Ability to use up-to[1]date IT systems • Able to analyse and evaluate information and provide effective management oversight of high-risk complex cases. • Able to oversee cases using an electronic database
Desirable
• Leadership and management skills to enable the team to have a clear sense of direction, feel motivated and have a clear understanding of how their own roles contribute to and enhance the work of the organisation • Able to provide supervision, guidance, and support to youth work teams, particularly around task allocation, setting priorities and personal development
OTHER
Share Catch22 values
Awareness of and commitment to Equality & Diversity
Willing to travel and work flexibly
Desire to develop and undertake training as required
● Enthusiasm for Redthread’s work
● Approachable, self-motivated and committed to continuous personal development
● A commitment to and understanding of equal opportunities as they apply to all aspects of Redthread’s work
Additional information
Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more.
When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.
Contract: Permanent
Hours & work pattern: 37 hours per week, with regular evening and weekend shifts required. Evening shifts cover the hours of 1pm to 9:00 pm
Salary: £32,917.50 per annum
Location: King’s College Hospital, Denmark Hill, London. With regular travel to other Redthread sites and offices when required.
Screening: Successful admission to post subject to enhanced DBS check and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.
To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.
Closing date: Thursday 19th February at 5pm
Interviews will be held in week commencing 2nd March
AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.
Catch22’s Commitment to Ban the Box
Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage.
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See the benefits of working for Catch22 here.
See the benefits of working for Catch22 here.
Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.
The client requests no contact from agencies or media sales.
The Alumni Engagement Manager is a key role dedicated to nurturing lifelong relationships between the School and its global alumni and parent(s) of alumni community. By leading meaningful engagement, communications, and events, the role supports strategic initiatives that build a strong sense of community and encourage ongoing philanthropic support.
To apply for this role, you must have the right to work in the UK currently. We are unable to offer a visa sponsorship for this position.
Summary of duties and responsibilities:
Engagement and events:
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Execute a successful series of annual alumni and parents of alumni events locally and in the US, ensuring robust attendance, and driving successful event-based fundraisers when applicable
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Plan and support annual milestone reunions
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Schedule and host alumni tours and visits to the campus
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Actively facilitate meaningful networking and connection opportunities among current students, employees, and alumni, including alumni-to-alumni engagement
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Oversee the alumni and Grade 12 mentor program with the Office of Student Advising
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Manage the onboarding of the graduating Grade 12 class into the alumni network throughout the students’ final year at ASL, with event engagement and a fundraising appeal, in partnership with the high school leadership team
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Coordinate with the Director of Development and Giving Manager to annually promote fundraising appeals and giving challenges at alumni events and in alumni communications
Communications:
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Execute alumni communications in coordination with the Director of Development and the Communications team
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Write, design, and publish a monthly alumni newsletter, London Calling
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Research, meet, and conduct interviews with alumni of note in order to write monthly in-depth feature stories in London Calling
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Serve as lead on alumni networking software (ASLConnects, a Graduway site)
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Develop alumni content for ASL social media and online alumni platforms.
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Partner with the Giving Manager to drive success and class engagement during Grade 12 class gift campaign drive each year
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Monitor and provide updates for alumni web pages
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Assist with copywriting for alumni fundraising around the Annual Fund and other fundraising initiatives as requested by the Director of Development
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Work with the Web Editor to ensure that alumni pages of ASL website are up-to-date, relevant, and compelling
Additional responsibilities:
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Design and occasionally send mass broadcast emails and invitations related to alumni and/or parents of alumni, in coordination with the Director of Development
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In partnership with the Communications team, build monthly London Calling features on ASL (a Finalsite website), including news stories, in memoriam notes, and class notes
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Handle daily alumni inbox communications, including processing web login and alumni portal access requests
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Manage the Eagle mascot volunteers, and select student-facing events
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Photograph alumni and parents of alumni groups and events
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As requested, provide occasional copywriting and copy editing support to the rest of the Development team, including non–alumni specific projects
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Perform any other duties within the scope, spirit, and purpose of the job, including occasional weekend and evening hours for event coverage
Essential qualifications/experience:
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A proven track record of event planning experience with high attention to detail, time management, budget oversight, specific management knowledge of AV and decor, and handling multiple event projects simultaneously
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Exceptional verbal and written communication skills, highly organized and a problem-solver, positive and friendly, strong people management and interpersonal skills
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Collaborative team colleague and a self-starter
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Ability to adjust to dynamic event environments with ease
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A proven commitment to the safeguarding and welfare of children
Desirable qualifications/experience:
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Demonstrable alumni relations experience, building and developing effective relationships
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Educated at degree level
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Independent and/or international school experience
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Knowledge proficiency in Blackbaud Raiser’s Edge
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Knowledge proficiency in Adobe Creative Cloud
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Experience working with volunteers
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Fundraising experience as it relates to cultivation and stewardship
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Experience working with effective digital marketing and communication tools including web-editing, social media communications and bulk email marketing
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Engagement & Activity Practitioner
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Salary: £26,854 per annum + £750 per annum Homeworking Allowance and £4,184 London weighting per annum- (if eligible)
Hours: 35 Hours per week
Contract: Fixed Term - 1 year
Location: Home-based, with regular travel required to support children and young people in foster families in East, West , North London, Essex & Hertfordshire. Travel also requires the postholder to attend staff meetings and team away days in South and Central London
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
We will also invest in your learning, supporting your growth and development during your employment with TACT. You will be encouraged to attend personal and professional development opportunities and will have access to learning and resources to empower you to advance your knowledge and skills.
In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK. 97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.
As an Engagement and Activity Practitioner, you will be a part of our amazing team of professionals working with our organisational values at the heart of their everyday practice.
We are looking for someone with experience in running group and individual activities and who is willing to engage in physical activities with children and young people.
This role requires the candidate to meet with children and young people in person across the East, West, North London, Essex (borders of London) & Hertfordshire (borders of London).; therefore, the use of a car suitable for transporting children is an essential requirement of the post, along with the ability to travel extensively within TACT and to other locations, working flexibly around hours and days, including weekends and occasional evenings .
The successful candidate will be required to attend regular monthly face-to-face meetings in London, as well as other face-to-face meetings such as training and team wellbeing events.
If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.
Overall Duties of the Engagement & Activity Practitioner will include:
- Being an accessible point of contact for the children living with our carers and to our young people, keeping them up to date with the facilities and opportunities available with TACT.
- Supporting interventions and activities to ensure stable placement arrangements.
- Being able to transport children and young people to events, appointments and meetings (mileage reimbursed).
- Organising and participating in virtual and face-to-face events and occasional residential meet-ups.
- Managing all paperwork associated with events and activities.
- Willingness to work flexibly, according to deadlines and needs of our families.
- Undertaking trauma-informed direct work with children and young people.
- Liaising with our Supervising Social Worker team.
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays.
- Progression to salary target rate upon completion of 18 months service.
- 45p per mile for business travel.
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- HelpHand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Thursday, 12th March 2026
Interview Date: Monday, 23rd March 2026 (via Microsoft Teams)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
Our Charity
Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.
We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.
We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes.
Our values-driven approach means we recruit for values and train for skills.
The Role
Are you passionate about supporting people to live independently and thrive?
We’re looking for a dedicated Mental Health Support Worker to provide one-to-one support to people experiencing mental ill health. Your role will focus on helping people build the skills and confidence they need to maintain their accommodation and improve their quality of life.
You’ll work closely with local councils, mental health services, and other agencies to advocate for those you support. Using a person centred, strength-based approach, you’ll carry out needs assessments, coproduce support and safety plans, and guide individuals toward their personal goals. Your work will be grounded in empathy, professionalism, and a commitment to safeguarding.
We’re looking for someone who can build respectful, honest relationships while maintaining clear boundaries. You’ll help people understand and manage their wellbeing, monitor progress, and ensure all support is delivered to high standards.
What We Offer
Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.
Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.
Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.
Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.
Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.
Discounts – including the Blue Light Card, Bike2Work Scheme, Paycare Perks and Tickets for Good.
Personal development opportunities – including mentoring, training, secondments, job shadowing, and more.
Colleague Volunteering Programme –one day paid leave per year
Enhanced sickness pay – based on your length of service.
Earning Potential – optional overtime and refer a friend bonus scheme.
Additional equipment provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.
Please note P3 reserve the right to close this advert earlier than the stated closing date.
Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.
P3 is an equal opportunities employer and is committed to combating all forms of discrimination
We work alongside PEOPLE to improve lives and communities, to unlock POTENTIAL and open up new POSSIBILITIES
The client requests no contact from agencies or media sales.
Creative Support is looking for an experienced Payroll Officer to join our payroll team. This is an exciting opportunity to be part of an agile payroll team in a national social care charity. We currently employ over 5,000 permanent and casual staff on multiple terms and conditions and operate five weekly and monthly payrolls. You will have every opportunity to utilise your skills and payroll experience and to work with our payroll systems team to improve efficiency.
The ideal candidate will have prior payroll experience and be comfortable with confidential information, data protection, HMRC requirements and Auto-Enrolment legislation. You must be diligent and able to work efficiently within tight timescales. You will need to have fast keyboard and accurate data entry skills as well as good overall IT skills including use of word, excel, payroll and pension modules. A commitment to providing excellent customer care and to paying our brilliant staff accurately is essential.
Your main responsibilities as a Payroll Officer will include:
- Processing paperwork for starters, leavers and changes
- Processing payroll each week/month to tight deadlines
- Receiving and verifying timesheets, inputting and calculating gross pay
- Processing of all statutory payments, alongside company payments where applicable
- Inputting all third party and additional payments and deductions
- Recording holidays in line with terms and conditions
- Responding helpfully to customer queries
Benefits of working with Creative Support:
- Flexible working arrangements
- High level of training and development through our Creative Academy
- Pension with company contribution
- Free life assurance
- 25 days paid annual leave plus bank holidays, plus an additional day off for your birthday
- Inclusive and supportive work environment
- Career development opportunities
- Other benefits including Employee Assistance Programme
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours worked over 4 or 5 days a week. The post is based in our friendly Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport, close to the mainline train station and bus routes into Manchester.
Vacancy Reference Number: 84358
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.
Creative Support’s Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in, and eligible to work within, the UK.
Creative Support is a not for profit provider of person centered care and support



The client requests no contact from agencies or media sales.
Job title: Immediate Support Coordinator – North Wales (Welsh Speaker)
Reports to: Immediate Support and Debrief Manager
Salary: Salary of £26,500 per annum, pro-rata for part time hours
Location: Remote work with travel in the region
Hours: Part-Time, 22.5 hours per week, over 3 days, Monday, Thursday and Friday.
Post No: 2WISCPT1
Objective: 2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
2wish Cymru & 2wish:
2wish has been established since 2012 and has grown from strength to strength. During tis time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.
We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and the bordering counties in England, including; Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England. We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
Context of role:
2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales and part England charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families affected by the sudden and unexpected death of their child or young adult.
Main duties:
Service:
- To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the region
- To contact all families within 24-48 hours of the referrals by telephone
- Complete an initial assessment of families’ needs to identify and plan the support as required in line with safeguarding and risk reduction
- Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
- To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
- To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity
- To liaise with other professionals working alongside the family to provide a holistic and multi-agency approach to support
- Attend relevant forums within the area
- To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
- To monitor the use of the memory boxes and ensure families have been offered a memory box
- To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
- Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
- Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
- To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
- To signpost and/or refer to other agencies as required that can provide support as needed
- Cover members of the support team for annual leave and/or sickness
General:
- To be responsible for organising own work agenda, time management and administration
- To show respect and sensitivity for the cultural and religious beliefs of families
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
- To attend weekend and evening community events in support of the charity as necessary
- Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
- Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.
This role is subject to a DBS check.
What we do for you:
Contract type: Permanent
Hours: Normal office hours are 9am – 5pm, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it’s auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions – employer 3% and employee 5%).
Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location: 2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post is home based with travel across the region you are covering.
Additional benefits for our employees:
- An ‘Employee Assistance Programme,’ including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events for staff and family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts
- Auto-enrolment into company contributory pension scheme after 3 months service
How to apply:
Please return a CV and covering letter, or a CV and two-minute video.
Closing date: 6th March 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.
About the Role
Do you enjoy helping people? Are you a compassionate and people-focused person? Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?
The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.
The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.
A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.
They will work collaboratively with their team, management and external organisations.
Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
Requirements
To be appointed as a Debt Advice Caseworker, you will need to have:
1. Knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
OR
To be appointed as a Trainee Money Advice Caseworker, you will need to have knowledge of advice areas and money advice issues and have experience of giving advice. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral/written communication skills and be numerate to the level required by the tasks.
5. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
6. An ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
7. IT literacy with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
9. Ability and willingness to work as part of a team.
10. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy
11. Ability to work across different sites within Liverpool.
12. Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent.
Equality and Diversity:
All staff members are expected to demonstrate a commitment to equality and diversity. We recognize and celebrate the positive value of diversity, promote equality and challenge discrimination.
Responsibilities:
- Provide a casework service covering the full range of debt and money management advice, including debt relief orders, bankruptcy, and debt management plans.
- Deliver our service by a range of methods required, including telephone/digital channels, drop-in sessions, appointments, outreach work, and home visits.
- Act for clients where necessary; this includes drafting letters, budgets, financial statements, and negotiating with third parties.
- Ensure income maximisation through the take up of appropriate welfare benefits.
- Prepare and present cases to statutory bodies, tribunals, and courts when required.
- Assist clients with issues, where they may be an integral part of a case, and refer them to the appropriate agencies and advisers.
- Maintain standards of service delivery and ensure that casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the Money and Pensions Service Advice Quality Framework.
- Comply with systems for monitoring and reporting purposes.
- Work collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
- Assist in the smooth running of the organisation and provide emergency cover for other parts of the service when necessary.
- Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.



