Strategic communications manager jobs in South croydon, greater london

We are seeking an experienced Senior Project Manager to lead the implementation and integration of HR and Payroll systems. Working within our Change and Transformation team, you will partner closely with the People and Culture Directorate to deliver our HRIS (Human Resource Information System) project in a way that is technically robust, people centred and operationally sustainable.

This role recognises that technology change succeeds only when people are engaged, supported and clear about what is changing and why. Alongside strong project and technical delivery, you will play a critical role in shaping communication, engagement and adoption, ensuring colleagues across the organisation are equipped and confident to use new systems effectively from day one.

Reporting to the Transformation Cluster Leader, key responsibilities will include:

· Lead the successful end-to-end delivery of the HRIS implementation from initiation, requirements definition, configuration, testing, deployment and transition into business as usual.

· Support the development of business cases and phase gate documentation, to ensure strategic alignment, accurate financial and risk assessments, and governance readiness

· Drive the requirements gathering process, partnering with key SMEs to translate business needs into effective system configurations

· Work with our vendors to research and resource system requirements to optimise HRIS usage and simplify the data architecture landscape

· Oversee data migration activities, ensuring data cleansing, mapping, validation and reconciliation are robust

· Develop and deliver a stakeholder engagement and communication approach, working with the change communications specialists, that supports understanding, readiness and adoption of new systems and ways of working.

To be successful in this role, you will need to demonstrate a strong track record in delivering HRIS projects within large, complex organisations. You should bring robust technical knowledge of HRIS platforms, along with excellent project management abilities, including the use of structured methodologies. Experience with the full data migration process, covering data mapping, extraction, transformation and validation is essential.

This role is a 12 Month Fixed Term Contract, starting ASAP.

You will be expected to travel regularly in the course of your work including regularly to London Haig House. You will be contracted to your home address, where you will be expected to work when not travelling.

Employee benefits include –

· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days

· Private Healthcare

· Generous pension contributions, with Employer contributions ranging from 6% to 10%

· Range of flexible working options may be available, depending on your role

· Employee Assistance Programme providing confidential counselling, financial and legal advice

· Range of courses delivered by learning specialists to support your development goals and objectives

· Opportunities to volunteer

· Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Mission Without Borders (MWB) is a Christian charity supporting over 10,000 children and 2,000 families living in poverty across Eastern Europe. As we embark on an ambitious new 5‑year strategy, we’re investing in the growth of our UK team and we’re looking for a creative, proactive Marketing & Communications Officer to help expand our reach, raise awareness, and inspire supporters across the UK.

In this exciting new role, you’ll shape and deliver our marketing and communications strategy across both digital and traditional channels. From running targeted digital campaigns and enhancing our online presence to crafting compelling stories and to building relationships with Christian media and, you'll play a key part in growing awareness, engagement and income.

We’re seeking someone with strong digital marketing experience, excellent storytelling and relationship building skills, with an understanding of the UK Christian landscape. If you’re passionate about using your skills to make a real impact, and to help bring hope for vulnerable children and families across Eastern Europe, we’d love to hear from you.

About the role:

Are you an ambitious communicator who can energise a global community and help drive one of the UK’s largest and most ambitious fundraising and engagement campaigns? Imperial College London is seeking an Alumni Marketing and Communications Manager to join the Alumni Engagement team at a pivotal moment.

With more than 270,000 alumni worldwide, Imperial’s community is an extraordinary network of scientists, engineers, medics, entrepreneurs and industry leaders whose connection with the university is central to our long‑term success. As Imperial prepares to publicly launch a major, decade‑long campaign inspired by our strategy, Science for Humanity, we are looking for a strategic, creative communicator to help shape how alumni engage with Imperial’s mission for the next ten years.

This is your opportunity to set the tone, craft the narrative, and build campaigns that will galvanize alumni around Imperial’s bold vision for global impact.

What you would be doing:

Reporting to the Director of Alumni Engagement and working closely with the Head of Campaign Proposition and Communications, you will lead the strategic development and delivery of a comprehensive, multi‑channel marketing and communications programme that strengthens alumni relationships and deepens their engagement with Imperial.

In this role, you will:

• Shape and deliver the alumni communications strategy, aligned to both Alumni Engagement priorities and the wider Advancement campaign strategy.
• Build audience insight and segmentation approaches that inform more targeted, impactful engagement journeys.
• Oversee a complex, year‑round communications portfolio, including up to 100 email communications monthly, our digital channels, the alumni website, and printed publications.
• Lead high‑impact campaigns that support volunteering, engagement, and giving, and amplify major institutional initiatives.

This role sits at the heart of our engagement strategy and offers a rare opportunity to influence Imperial’s relationship with its global alumni.

What we are looking for:

You’ll succeed in this role if you bring:

• A strong track record of developing and delivering integrated marketing and communications strategies, ideally within complex organisations.
• Experience managing large‑scale communications schedules and multi‑channel campaigns.
• Fluency in digital communications, email marketing platforms, CMS tools, and emerging media.
• Confidence in using data and CRM systems to generate insight and support segmentation.
• Outstanding copywriting, editing and editorial judgement across digital and print.
• The ability to build excellent relationships, influence widely, and collaborate across teams and departments.
• Strong project management skills and the ability to thrive in a fast‑paced, campaign‑driven environment.
• Experience commissioning and managing creative assets (design, print, video).
• A proactive, innovative mindset and the confidence to set direction and drive new ideas.

What we can offer you:

• A unique opportunity to define how Imperial communicates with its global alumni during a transformational, decade‑long campaign.
• The chance to contribute directly to Imperial’s mission to tackle the world’s most urgent challenges.
• A sector‑leading salary and benefits package.
• A collaborative, forward‑thinking team committed to excellence, innovation and impact.

Further Information

If you are a strategic thinker with a passion for community building, we want to hear from you.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

Closing date: 14 April 2026

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.

Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.

About Us

The Victoria League for Commonwealth Friendship is one of the four Loyal Societies supported by His Majesty The King and has been promoting friendship and hospitality across Commonwealth nations since 1901. We remain committed to our founding belief that education, in its broadest sense, is the foundation of human development.

Currently, we are proud to offer Commonwealth students the opportunity to become part of a Commonwealth family, whose values are decency, respect for others, understanding, tolerance, integrity and partnership. 

One of our key priorities is to provide a vibrant student house for young Commonwealth students to live in when attending a university or college in London, to make lifelong friends and to learn from each other in a safe and secure environment. The Victoria League Student House is an affordable 'home away from home' whilst studying in London.

About the Role

As General Manager, you will play a central role in leading and developing the work of The Victoria League for Commonwealth Friendship, raising its profile and ensuring its long-term sustainability. You will oversee the overall management of the charity, alongside the effective operation of the Victoria League Student House.

This is a broad and hands-on leadership position, combining strategic development with day-to-day operational oversight. You will drive key fundraising initiatives and business development opportunities, as well as support the House Manager and their team, and the Membership and Administration Officer.

Key Responsibilities

• Lead the development and growth of the charity
• Drive fundraising and build partnerships
• Oversee the day-to-day operations of the Student House
• Support and manage staff
• Ensure effective financial management and governance
• Promote the charity through events, communications, and stakeholder engagement
• Oversee property management and health and safety for the Student House.

Private accommodation at Student House may be available for a reduced salary and on call duties. 

Please see attached the full Job Description and Person Specification.

Are you a brilliant communicator who loves writing copy and supporting donors? Join a passionate team working to end education inequality through the power of Classics.

We're looking for a Fundraising and Communications Officer to create and distribute newsletters and emails and be the first port of call for new and existing donors. You will enjoy collating case studies and reports, learning about our impact in schools and ensuring that donors and funders have a positive and meaningful relationship with Classics for All. You’ll play a vital role in enabling our programmes to reach schools and students across the UK. This is a varied and rewarding role at the heart of a small, friendly team making a big impact.

Diversity and inclusion

As a social mobility charity, being inclusive is a fundamental value of Classics for All. We welcome applications from all eligible people and are particularly keen to receive applications from those who are from communities that are less represented within the Classics community, such as those from minoritised ethnic backgrounds and those with disabilities.

It does not matter if Classics was offered at your own school, and you do not need to be a Classicist to join our team – there are no Latin tests!

This is an exciting opportunity to lead CPAG’s strategic legal work at an important time in the organisation’s fight to end child poverty. As Head of Strategic Litigation, you will oversee and carry out CPAG’s work using legal cases for positive impact, to benefit families and children in poverty. You will be responsible for setting the strategic direction of CPAG’s legal work, in addition to managing CPAG’s legal practice and playing an active role in conducting high-profile litigation on a day-to-day basis.

We are looking for someone who is strategically minded and passionate about using the law to advocate for the rights of, and directly improve the lives of, families in poverty. The ideal candidate will be a solicitor (E&W qualified) with substantial post-qualification experience. You will have experience of conducting public law litigation and legal aid (publicly funded) work. You will be able to supervise the casework of colleagues, such as CPAG’s junior or trainee solicitor(s) and welfare benefit advisers, and support the professional development and wellbeing of your team. You may have experience of working with clients in vulnerable situations or with additional needs, for example, survivors of domestic abuse, refugees, disabled people or children and young people.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack. 

For more information about this post and to apply download the Head of Strategic Litigation job pack and application form. 

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us.

To apply, please return to us the application form, taking particular care to provide full details of how you meet the person specification. 

Closing date for applications: 11.59pm, Wednesday, 15 April 2026

Interviews will be held at our London office: w/c 27 April 2026

We are looking for a warm, organised and proactive Membership and Individual Giving Manager to help us deepen relationships with our members and supporters. This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.

As part of a small team, you’ll enjoy a varied role that blends hands-on delivery with strategic thinking. You’ll lead our membership scheme, grow regular giving, and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.

This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s supporter experience.

Join the Ategi Team

Short-Term Role making a Long-Term Impact

We are Recruiting an Interim Engagement, Marketing & Fundraising Manager

Salary Circa 32K - 36K per annum depending on experience & qualifications

This is an interesting & rewarding opportunity for a committed individual who is looking to take on a new challenge.

Even if you don’t meet all the criteria, your unique skills and perspective could be exactly what we’re looking for

Own the Challenge, Deliver the Difference

Job details:

• Full Time (36.5 hours) or Part time Job Share – Monday to Friday
• Fixed Tern Contract - 12 months maternity cover
• Flexible working options, including Hybrid/Remote Working
• At least 2 years Management/Senior experience with experience in or Engagement and Communications Marketing and/or Service Development & Fundraising
• Ability to travel across offices in Wales, Amersham and Bristol (occasional with one monthly visit to Cardiff)

Ategi is a friendly not-for-profit organisation providing support services across Wales and England. It offers three main services for adults with additional needs: Shared Lives, Supported Living, and Community Support. Working alongside people to build independence, connection and meaningful lives.

As the Interim Engagement, Marketing and Fundraising Manager, you will be responsible to ensure Ategi’s impact is clearly evidenced and communicated whilst supporting with it’s Strategic Marketing, Communications and Engagement objectives and providing assistance with all communication related to resources, including fundraising and tender applications.

This role leads the organisation’s communications, engagement, and brand strategy, delivering impactful campaigns that raise awareness, enhance reputation, and support fundraising objectives.

We are looking for a highly motivated self starter who can generate ideas and take ownership, creating engaging and effective communications.  Additionally, the role involves proactive involvement in fundraising, tenders and income generation, with responsibility for monitoring performance against targets and managing budgets.

We are a people focused organisation, with a great range of benefits. 

Interested in joining us?

· Discover the full Job Description and Person Specification here

· Apply online or send us your full CV and cover letter telling us why you are interested in the role and what we should  consider

· Closing date for applications 20th April 2026

· A full driving licence and use of a car is essential

Are you looking for a pivotal role which will shape the future of a CIC and Charity working on key challenges in housing, education and employment? Are you excited to take on a strategic post which will demonstrably improve the charity’s work with its service users, supporters and other key stakeholders? If so, we’d love to hear from you! 

Kineara is looking for an experienced Communications Manager who can grow our fundraising potential and engage key stakeholders across the sector, while shaping and delivering communications and outreach campaigns that demonstrate our social value proposition and grow our support base. They will play a key role in helping Kineara grow our communications channels, increase audience engagement, expand our fundraising potential through data-driven campaigns and powerful storytelling; and build strategic relationships with existing and potential funders.

You will work closely with project managers and the Senior Leadership Team to shape communications around our key delivery areas including identifying how support services can reduce barriers to secure housing, work and school; prevent evictions and homelessness; and improve health and wellbeing of people facing challenges. You’ll use this understanding and data to shape impact storytelling and communications with existing and new stakeholders.

You will feel real ownership over your work and need to be self-starting, flexible and hungry to grow within an already impactful charity with a strong social mission and vision. You will be keen to understand how our work makes a difference to people and use our impact to demonstrate our social value.This role crosscuts a range of key specialisations, so you may have experience working in communications and be keen to widen your skillset; you may have a background in impact evaluation, you may have experience in curating digital content for charities; or you may have worked in fundraising or development for a non-profit. We are keen to invite candidates with a range of experience from a variety of non-profit roles and are especially interested to meet candidates who have been part of, or are ready to be part of, the strategic growth of a social organisation. 

Why us, now? Kineara is going through exciting changes as we rapidly expand our service user base and are opening up new avenues of finance, engagement and growth. Our most recent projects have put us at the forefront of innovative ways of delivering support to private renters or those living in temporary accommodation, working in partnership with housing services, private landlords, local authorities, solicitors and health services to envision secure housing for all. We are also a team with lived experience and are a culturally diverse, spirited and mission-focused team that takes care of each other. 

Why you? You are motivated by seeing people who have experienced marginalisation or vulnerability thrive and you have the drive to grow the reach of our organisation so that more people in need can access our support. You have a wide skillset and open attitude, ready to learn what you don’t already know and confident to lead on your projects but understand the value of listening, collaboration and working towards joint and shared ambitions.

Key Responsibilities 

Communications & PR 

• Develop, contribute to and implement impact-driven and strategic communications campaigns that build Kineara’s presence across its wide audiences and expand its fundraising potential

• Manage digital content strategy for Kineara, including producing short from video content, promotional videos, infographics, interviews, thought leadership, impact storytelling, case studies etc. to grow Kineara’s digital and social media footprint 

• Work collaboratively with practitioners and the housing projects manager to regularly develop and publish information sheets, resources and content on Kineara’s website

• Plan and manage campaigns and petitions that influence policy and shape key decisions affecting our client group 

• Ensure consistent implementation of Kineara’s brand messaging across all organisational engagements, campaigns, and materials, in alignment with Kineara’s identity, mission, vision, and core values. 

• Develop and maintain strong relationships with journalists, editors, and media outlets to proactively promote Kineara’s work, including identifying relevant media opportunities, pitching compelling stories, responding to media inquiries 

• Work closely with IT and business managers to ensure smooth running of internal communications 

• Maintain and expand Kineara’s website and its functionality to meet the growing needs of the organisation 

Fundraising 

• Develop positive relationships with a range of stakeholders providing funding to charities, including in the third sector, public sector, and the business sector, to raise awareness and promote our work 

• Contribute to grant and tender applications, and manage and coordinate work of external consultants supporting grant writing process where applicable 

• Manage and administer online fundraising platforms, and develop accessible, persuasive campaigns for public donations. 

Impact 

• Work closely with Operations Manager and practitioners to embed outcomes, utilise and optimise frameworks for monitoring and evaluate Kineara’s projects; and produce yearly evaluations and Impact Report of Kineara’s services 

• Utilise CRM software such as Advice Pro to generate data-driven impact analysis and develop evidence-based communications materials for donors, funders and stakeholders

• Use learning from impact analysis to share with team and deliver impact-driven communications and to share our social value to funders and other stakeholders. 

Business 

• Contribute to development of business plans and strategic decision-making, working with the CEO, Finance Lead and Operations Lead (SLT) 

Person Specification 

With a strong alignment with Kineara’s values, you will be: 

• An outstanding communicator who can engage, inspire and support colleagues, donors, trustees, volunteers and other stakeholders. 
• Confident in promoting thought leadership to share our knowledge to develop external alliances and discuss topical issues online
• Passionate about addressing poverty and inequality, and commitment to equality and diversity
• A self-starter and a team player, with a flair for building relationships.
• A creative communicator with a strong awareness of current and emerging trends in the charity communications sector, who proactively develops innovative and effective ways to communicate charitable causes, drive engagement, and inspire support. 
• Adept at big picture thinking and project management, but also be able to engage with the detail to ensure projects are successfully completed. 
• Comfortable with and skilled at change management and relish the strengths and challenges of a small and dynamic team in an evolving organisation.
• Analytical and reflective, but with excellent time management and ability to work under pressure.

Experience and Skills 

We’d like to see a strong track record that is relevant to each of the key components of the role, although we recognise that you may have stronger experience in one or more areas. You will be able to demonstrate that you could deliver in:
 

• Planning, executing, achieving targets to grow income streams, including donor prospect research, developing new donor relationships, and grant writing.
• Working on effective online or offline fundraising campaigns that influence a range of stakeholders, with a reflective, creative and innovative approach. 
• Using impact and outcomes to engage and promote services to funders, partners and other stakeholders.
• Developing brands and brand awareness in line with organisational objectives 
• Creating communications plans in support of strategic objectives, and executing these to a high standard, reflecting and improving these to achieve greater impact. 
• Familiarity with social media channels such as LinkedIn, Twitter and Facebook and solid experience of content creation and website management
• Creating and executing community, outreach and fundraising events. 
• Strong IT skills and familiarity with CRM databases, MS Office, Word Press.
• Ability to put together and manage project budgets.
• Creating, developing and adapting outcomes tools such as survey, questionnaires, and focus groups 
• Planning, creating and executing evaluations of projects, including creating surveys, events, questionnaires and feedback tools 
• Managing communications/fundraising officers and external consultants

How to apply 

To apply for the role, please send an up-to-date CV and a cover letter (up to two pages). Please provide concrete examples and experience where possible, however we are open to hearing how you might develop or demonstrate these abilities or attributes if you have not yet had many years of experience in the field. You can also include:  

• Why you wish to apply for this role   

• Your relevant experience, knowledge and skills, based on the person specification above.   

• What other qualities you have that you could bring to the role   

Please note we will be shortlisting candidates as we receive applications and reserve the right to close the advert before deadline date if the right candidate comes along.

Make a Difference Where It Matters Most 

At Home-Start Richmond, Kingston and Hounslow, we believe that childhood can’t wait. We’re a vibrant, community-rooted charity supporting families through the critical early years of parenting. Our volunteers and staff work side-by-side with families, offering emotional and practical support, building confidence, and creating lasting connections. 

We are now seeking an Impact and Operations Manager to join our passionate team and shape the future of our services. 

About the Role 

This is a unique opportunity to lead our impact and operations strategy, ensuring we have the insight, tools, and systems to deliver high-quality support to families. You’ll play a pivotal role in measuring and communicating our impact, supporting strategic decision-making, and ensuring smooth day-to-day operations. 

Key Responsibilities 

• Lead and manage data collection, evaluation, and reporting across all family support services 

• Develop tailored reports and insights for internal and external stakeholders 

• Collaborate on funding applications with the CEO and Head of Marketing & Fundraising 

• Oversee administrative systems and policies, including GDPR compliance and HR processes 

• Manage office operations, including tech support, premises, and general administration, and line manage operations and data & impact team 

• Contribute to strategic planning and service innovation using data and insight 

• Strengthen our presence across local and national networks in partnership with the Senior Management Team 

What You’ll Bring 

• Strong experience in managing and interpreting data to drive impact and inform strategy 

• Strategic thinking with the ability to manage multiple projects and deliver results 

• Confidence with technology and quick ability to learn new tools and systems 

• Excellent communication and interpersonal skills to build strong relationships 

• A curious, analytical mindset and a passion for telling the story of our work 

Why Join Us? 

• A flexible, hybrid working model co-designed with our team 

• A supportive, inclusive, and values-driven culture 

• A chance to make a tangible difference in the lives of local families 

• Excellent pension and generous annual leave 

Across the UK, makers are building creative businesses, sustaining heritage skills, experimenting with materials and influencing design, art, architecture, sustainability, wellbeing & much more.

At the Crafts Council we champion craft and the people who make it.

As our work grows and the craft sector evolves, we’re looking for a Director of Marketing, Communications & Audiences to help shape how we tell the story of craft today.

This role will enable us to connect insight, develop narrative and grow influence — ensuring that what we learn from audiences, makers, members and partners helps shape how craft is represented nationally and internationally.

The Role

The Director of Marketing, Communications & Audiences will lead our marketing, communications and audience development strategy.

We are looking for an exceptional candidate who can help the organisation interpret insight, articulate a confident narrative and strengthen our public presence.

Working closely with the Executive Director and senior leadership team, you will ensure that insight drawn from audiences, makers, members, programmes and partners informs:

· how we position craft nationally and internationally

· how we grow and engage our audiences

· how we strengthen our influence across the cultural and creative sectors

You will lead a small but talented team and work across the organisation to build clarity, confidence and collaboration around our communications and audience strategies.

We’re looking for someone who:

• Has significant experience leading marketing, communications or audience strategies
• Understands how cultural organisations build influence and public profile
• Is confident translating complex information into clear narrative and messaging
• Has strong experience with digital ecosystems, audience journeys and CRM insight
• Is collaborative, curious and comfortable working across organisational boundaries
• Brings a genuine interest in creativity, craft and the cultural sector

Why join us?

This is a rare opportunity to shape how a national cultural organisation listens to its audiences, understands its role and communicates its impact.

You will play a key role in strengthening the visibility and influence of craft — and the makers who shape our world.

We’re looking for someone who combines strategic thinking, strong marketing expertise and curiosity about the role creativity plays in society.

Someone who understands how cultural organisations build influence, bring people with them and tell stories that matter.

Contract and Hours - Permanent, part time, minimum of 3 days and up to 4 days per week. 0.6 - 0.8 / 21.75 – 29 hours per week (full time 36.25 hours per week). To commence as soon as possible from June 2026 onwards.

A typical working day is 9.15-5.30pm, including a lunch break (unpaid). We support flexible working and part-time arrangements where it is appropriate for the role.

We promote hybrid working with three days per week worked at our office and gallery for full-time staff, and two days per week office and gallery working for part-time staff.

Wednesday is a whole team office and gallery day when staff meetings take place.

Salary - £65,000 to £70,000 gross per annum based on full-time working, equating to:

£39,000 - £42,000 gross per annum based on part-time working 3 days per week,

£52,000- £56,000 gross per annum based on part-time working 4 days per week.

Location - Crafts Council Office and Gallery is based on the Pentonville Road in Islington, London, with some hybrid / home working.

We are looking for an inspiring Support Services Manager to lead our supported housing schemes, ensuring high‑quality, person‑centred support for women and children across our services.

If you are passionate about transforming lives, improving service quality and leading dedicated teams — we’d love to hear from you.

About the Role

As Support Services Manager, you will:

Lead and develop high‑quality support services

• Provide operational leadership across supported housing schemes
• Ensure trauma‑informed, person‑centred support plans and risk assessments
• Monitor KPIs, contractual compliance and service performance
• Drive service improvement and co‑production with clients

Manage, motivate and develop staff

• Line manage Support Workers and Volunteers
• Ensure supervision, training and performance management
• Support recruitment and staff development across the region
• Build a strong, motivated and skilled team

Champion safeguarding & risk management

• Act as a safeguarding champion across supported housing
• Ensure robust risk assessments, incident reporting and GDPR‑compliant records
• Support staff to maintain the highest safeguarding standards

Ensure housing & compliance excellence

• Work closely with Estates teams to maintain safe, compliant accommodation
• Support quality improvements across physical properties and service delivery

Build impactful partnerships

• Liaise with local authorities, commissioners, health partners and referral agencies
• Represent Life at case conferences, multi‑agency meetings and contract reviews
• Identify and respond to new referral opportunities

Drive quality, governance & reporting

• Produce performance reports and maintain audit readiness
• Support strategic growth and contribute to the department’s business plan
• Promote Life Charity within local communities and public forums

Manage budgets & resources

• Monitor expenditure and support resource planning
• Support with funding bids and service redesign
• Work with finance teams to ensure clients receive appropriate financial support

We’d love to hear from you if you have:

Essential experience & skills

• Experience managing or delivering support and/or care services
• Understanding of supported housing and estates management
• Strong knowledge of support planning, risk assessment and safeguarding
• Excellent communication skills with the ability to engage at all levels
• Strong organisational, leadership and problem‑solving abilities
• Ability to work independently, handle pressure and prioritise workloads
• Commitment to equality, diversity and inclusion
• Full UK driving licence

Desirable

• Relevant housing qualification (e.g., CIH Level 4)
• Experience working in a charity environment
• Experience in troubleshooting or service improvement roles
• Good strategic awareness

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £34,000 per annum

Hours: 35 hours per week over 5 days

Location: Home Based with Extensive Travel across the Midlands and South East England

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Are you a programme manager who has experience of working on varied fundraising projects?
We’re looking for a Programme Manager (Income Generation), who will apply project management methodologies to align all fundraising activity with the divisional objective: to bring in the funds that make our work possible.

What does this role do?
As Programme Manager (Income Generation), you will:

• apply standardised project management lifecycles, methodologies and governance to all activity in the Income Generation division, ensuring all work is aligned with strategic objectives,
• support the division to design and deliver projects, covering the full project lifecycle from initial scoping to lessons learned and evaluation,
• report on progress throughout projects, proactively identifying and communicating dependencies, risks and priorities,
• engage with stakeholders across the division to understand their projects and challenges, while working closely with the Portfolio team and other Programme Managers to align projects with wider organisational priorities.

Interviews for this role are provisionally scheduled for 16th and 17th April 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need experience of delivering complex programmes and business planning, ideally with experience in income generation or fundraising, with an understanding of the unique challenges and opportunities projects in this space present. Experience of supporting teams and projects through significant change, preferably supported by a qualification in project management. You’ll be an excellent communicator with strong stakeholder management skills, who works proactively and autonomously, and has experience of managing project budgets. A commitment and passion for the work we do is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

The Role

SERT is re-organising our structure geographically into three Catchment Clusters (CCs) in the South East (defined as South London, East and West). Having conducted a successful pilot in the East, we are now expanding this approach to the new South London and West Catchment Clusters.

The South London Catchment Cluster (SLCC) requires an individual with proven leadership experience who can lead this newly formed team and strategically maximise SERT’s impact in the London, urbanised, catchments of the rivers Wandle, Hogsmill, Beverley Brook and Cray.

Key Duties and Responsibilities

• Help to establish and enhance a ‘one-team’ ethos across the Catchment Cluster, whilst also ensuring it is embedded within the wider organisation.
• Lead SLCC’s prioritisation on the key activities (including restoration and engagement) that we wish to undertake in our London Catchments.
• Leadership of the team ensuring a supportive, collaborative, inquisitive and ambitious culture.
• Direct line management of three roles (this may increase in the future):

i) Working with the Monitoring and Evidence Lead to develop and embed a new Monitoring and Evidence Strategy.

ii) Supporting our Nature Finance Lead to secure new ecosystem-service related payments to fund our work and drive impact.

iii) Managing the Senior Catchment Manager to ensure our Catchment Partnerships are effective convening spaces and action based.

• Identify and directly support new business development and project funding opportunities from a range of sources to grow our impact.
• Ensure SLCC is at the right tables where decisions affecting its rivers are being made and has an important and respected voice in those decisions.

What We Are Looking For

This role is an exciting challenge and will require you to build on the foundations of what has already been achieved within these catchments. You will maximise our impact by collaborating with our Specialist Teams to prioritise SERT’s activities.  Central to this is the need to deliver effective catchment management through our Catchment Partnerships. You will also work strategically with the Restoring Rivers and Catchments team (RRC) to identify and prioritise projects which drive impact, whilst working closely with our Working With Communities team (WWC) to further increase engagement with the communities who live along the CC’s rivers. It is desirable if you have a good overview of monitoring and evidence-based approaches (including citizen science), alongside knowledge of nature-based solutions, ecosystem services and emerging nature investment opportunities.

About You

Besides having a passion for rivers, we need an individual who can confidently develop, grow and lead a team, whilst seeking new opportunities for impact. You will be adept at business development and will be comfortable supporting strategic relationships with catchment partners, local government, regulators, water companies, local businesses and environmental organisations. You will require a good overview of Health and Safety best practise, empowering our RRC team to undertake effective project delivery and risk management in the field.

Interested? Apply now via our website.

Application process

• Closing date for applications: Tuesday 14th April 2026 at 11:59pm.
• Interviews: Monday 20th April - Friday 1st May 2026